Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Mar 1, 2011
THE DASHBOARD AND DOOR PANELS ARE ALL CRACKING AND THE BLACK RUBBER MATERIAL IS VERY SOFT AND STICKY AND IT MARKS AND CHIPS AWAY EASILY. *TR
Incident date: Jul 28, 2013
DEAR SIRS! THE CAR WAS BOUGHT FEB 2009 FROM IRA LEXUS IN DENVER MA WITH 17K MILES ON IT. NOW THE CAR HAS 65K MI. IT DID DIE ON THE STREET ABOUT TWO WEEKS AGO MECHANICS DID CHECK THE CAR AND DID WRITE A REPORT, THAT THE PROBLEM IS DUE TO THE MANUFACTURING ISSUE WHICH WAS A REASON FOR THE RECALL. I HAVE RECALL INFO AND REPORT, CAN EMAIL. I DID NOT RECEIVE THE RECALL NOTICE. THE LEXUS DEALER... Read more
Incident date: Jul 28, 2013
DEAR SIRS! THE CAR WAS BOUGHT FEB 2009 FROM IRA LEXUS IN DENVER MA WITH 17K MILES ON IT. NOW THE CAR HAS 65K MI. IT DID DIE ON THE STREET ABOUT TWO WEEKS AGO MECHANICS DID CHECK THE CAR AND DID WRITE A REPORT, THAT THE PROBLEM IS DUE TO THE MANUFACTURING ISSUE WHICH WAS A REASON FOR THE RECALL. I HAVE RECALL INFO AND REPORT, CAN EMAIL. I DID NOT RECEIVE THE RECALL NOTICE. THE LEXUS DEALER... Read more
Incident date: Mar 1, 2014
RECALL THERE HAS BEEN A SERIES OF COMPLAINTS REGARDING THE DASHBOARD OF LEXUS GETTING STICKY AND CRACKING FURTHER AND FURTHER AS TIME GOES BY. I AM NOW ALSO INCLUDED IN THIS LIST OF UNSATISFIED AND CONCERNED OWNER. MY 2009 LEXUS RX350 HAS NOTICEABLE STICKINESS IN THE DASHBOARD AND CRACKING IN CERTAIN LOCATIONS ALL OVER THE DASHBOARD. WHAT IS ALARMING IS THAT THE CRACKS ARE BEGINNING TO BE MORE ... Read more
Incident date: Mar 1, 2014
RECALL THERE HAS BEEN A SERIES OF COMPLAINTS REGARDING THE DASHBOARD OF LEXUS GETTING STICKY AND CRACKING FURTHER AND FURTHER AS TIME GOES BY. I AM NOW ALSO INCLUDED IN THIS LIST OF UNSATISFIED AND CONCERNED OWNER. MY 2009 LEXUS RX350 HAS NOTICEABLE STICKINESS IN THE DASHBOARD AND CRACKING IN CERTAIN LOCATIONS ALL OVER THE DASHBOARD. WHAT IS ALARMING IS THAT THE CRACKS ARE BEGINNING TO BE MORE ... Read more
Incident date: Apr 24, 2014
TL* THE CONTACT OWNS A 2014 LEXUS RX350. THE CONTACT STATED THAT THERE WAS A DISTORTION ON THE WINDSHIELD THAT CAUSED THE CONTACT TO BECOME PHYSICALLY ILL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED TO THE CONTACT THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Incident date: Jul 14, 2014
ON JULY 14, 2014, I WAS DRIVING AT 70 MILES PER HOUR IN THE MIDDLE LANE OF A BUSY INTERSTATE WHEN THE ENGINE OF OUR LEXUS GS 350 UNEXPECTEDLY SHUT DOWN. DESPITE HEAVY TRAFFIC, I WAS ABLE TO PULL OVER, WITHOUT INCIDENT, INTO THE MEDIAN EMERGENCY LANE WHERE THE CAR CAME TO A HALT. I CALLED THE DEALERSHIP AND WAS ADVISED BY THE SERVICE DEPARTMENT THAT IT WOULD HAVE IT TOWED TO THEM. I WAS ALSO INFORM... Read more
Incident date: Jan 1, 2012
THE DASHBOARDS AND DOOR PANELS SEEMS LIKE IT'S MELTING APART. AT THE TOUCH OF IT, IT FEELS STICKY AND CALL FALL OFF. *TR
Incident date: Jul 24, 2014
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT AFTER THE VEHICLE WAS TAKEN INTO THE DEALER FOR FOR REPAIRS, THE VEHICLE FAILED INSPECTION. THE DEALERSHIP DIAGNOSIS ON THE VEHICLE WAS THAT STEERING RACK AND PINION WAS LEAKING AND THAT THE SEALS NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE ... Read more
Incident date: Jul 24, 2014
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT AFTER THE VEHICLE WAS TAKEN INTO THE DEALER FOR FOR REPAIRS, THE VEHICLE FAILED INSPECTION. THE DEALERSHIP DIAGNOSIS ON THE VEHICLE WAS THAT STEERING RACK AND PINION WAS LEAKING AND THAT THE SEALS NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE ... Read more
Incident date: Mar 18, 2014
I NOTICED THE NEXT DAY AFTER I PURCHASE THE VEHICLE, THAT THE RIGHT HEADLIGHT WAS OUT BUT THE REST WERE ON. I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND THEY TOLD ME TO BRING IT IN. THE NEXT DAY THE LIGHTS WERE ON SO I DIDN'T TAKE IT BACK. SINCE THEN, IT HAPPENS EVERY TIME I TURN THE LIGHTS ON IN THE EVENING. I BOUGHT THE CAR WITHOUT AN EXTENDED WARRANTY, SO I DIDN'T TAKE IT BACK. SINCE... Read more
Incident date: Mar 8, 2013
LEAKING POWER STEERING RACK ASSEMBLY. SEEMS TO BE A VERY COMMON PROBLEM WITH THESE RX330'S. ADVISED I NEED A NEW RACK & PINION ASSEMBLY. LEXUS NEEDS A RECALL FOR THIS ISSUE, TOO MANY COMPLAINTS! ALSO TOLD NEED TO REPLACE HEADLIGHT BALLIST! *TR
Incident date: Mar 8, 2013
LEAKING POWER STEERING RACK ASSEMBLY. SEEMS TO BE A VERY COMMON PROBLEM WITH THESE RX330'S. ADVISED I NEED A NEW RACK & PINION ASSEMBLY. LEXUS NEEDS A RECALL FOR THIS ISSUE, TOO MANY COMPLAINTS! ALSO TOLD NEED TO REPLACE HEADLIGHT BALLIST! *TR
Incident date: May 29, 2014
THERE IS A HUGE CRACK IN THE DASH THAT HAS BEEN REPORTED BY MANY GX DRIVERS AND IS OBVIOUSLY A FAULT IN LEXUS' MANUFACTURING. *TR
Incident date: Jul 21, 2014
TL* THE CONTACT OWNS A 1995 LEXUS LS400. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STALL. IN ADDITION, THE INSTRUMENT PANEL INDICATORS WOULD RANDOMLY ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 160,000.
Incident date: Jul 21, 2014
TL* THE CONTACT OWNS A 1995 LEXUS LS400. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STALL. IN ADDITION, THE INSTRUMENT PANEL INDICATORS WOULD RANDOMLY ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 160,000.
Incident date: Jul 14, 2014
MY STEERING STARTED GETTING STIFF AND MAKING A GRINDING SOUND WITHOUT WARNING. IT WOULD THEN DISAPPEAR AFTER DRIVING FOR ABOUT 5 MINUTES. I NOTICED THIS SEEMS TO BE A COMMON PROBLEM WITH THE VEHICLE AT THE 90,000 MARK. I BOUGHT A LEXUS BECAUSE I THOUGHT THE VEHICLE WOULD BE SOLID BUT IT SEEMS LIKE EVERYTHING IS STARTING TO GO. I HAD TO REPLACE THE SUNROOF, AIR CONDITIONING PUMP, RADIATOR AND T... Read more
Incident date: Jul 14, 2014
MY STEERING STARTED GETTING STIFF AND MAKING A GRINDING SOUND WITHOUT WARNING. IT WOULD THEN DISAPPEAR AFTER DRIVING FOR ABOUT 5 MINUTES. I NOTICED THIS SEEMS TO BE A COMMON PROBLEM WITH THE VEHICLE AT THE 90,000 MARK. I BOUGHT A LEXUS BECAUSE I THOUGHT THE VEHICLE WOULD BE SOLID BUT IT SEEMS LIKE EVERYTHING IS STARTING TO GO. I HAD TO REPLACE THE SUNROOF, AIR CONDITIONING PUMP, RADIATOR AND T... Read more
Incident date: Jul 14, 2014
MY STEERING STARTED GETTING STIFF AND MAKING A GRINDING SOUND WITHOUT WARNING. IT WOULD THEN DISAPPEAR AFTER DRIVING FOR ABOUT 5 MINUTES. I NOTICED THIS SEEMS TO BE A COMMON PROBLEM WITH THE VEHICLE AT THE 90,000 MARK. I BOUGHT A LEXUS BECAUSE I THOUGHT THE VEHICLE WOULD BE SOLID BUT IT SEEMS LIKE EVERYTHING IS STARTING TO GO. I HAD TO REPLACE THE SUNROOF, AIR CONDITIONING PUMP, RADIATOR AND T... Read more
Incident date: Jul 14, 2014
MY STEERING STARTED GETTING STIFF AND MAKING A GRINDING SOUND WITHOUT WARNING. IT WOULD THEN DISAPPEAR AFTER DRIVING FOR ABOUT 5 MINUTES. I NOTICED THIS SEEMS TO BE A COMMON PROBLEM WITH THE VEHICLE AT THE 90,000 MARK. I BOUGHT A LEXUS BECAUSE I THOUGHT THE VEHICLE WOULD BE SOLID BUT IT SEEMS LIKE EVERYTHING IS STARTING TO GO. I HAD TO REPLACE THE SUNROOF, AIR CONDITIONING PUMP, RADIATOR AND T... Read more
Incident date: Jun 5, 2014
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE VSC AND CHECK ENGINE INDICATORS ILLUMINATED INTERMITTENTLY. WHILE DRIVING 20 MPH, THE TRACTION CONTROL FAILED AND THE VEHICLE SPUN OUT OF CONTROL ONTO AN OPEN FIELD. THE DEALER STATED THAT THE EXHAUST PIPE WAS EXCESSIVELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE ... Read more
LEXUS
IS 250
(2007) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Jul 23, 2014
Incident date: Jun 5, 2014
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE VSC AND CHECK ENGINE INDICATORS ILLUMINATED INTERMITTENTLY. WHILE DRIVING 20 MPH, THE TRACTION CONTROL FAILED AND THE VEHICLE SPUN OUT OF CONTROL ONTO AN OPEN FIELD. THE DEALER STATED THAT THE EXHAUST PIPE WAS EXCESSIVELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE ... Read more
Incident date: Feb 1, 2012
I NOTICE MY CAR DASHBOARD HAS BEEN MELTING FOR ABOUT 2-3 YEARS NOW, IT IS NOW CREATING A OBSTRUCTION WHILE DRIVING IN THE DAYTIME BECAUSE IT CAUSES A GLARE ON THE WINDSHIELD. IT'S LITERALLY A STICKY MESS, THE DYE IN THE DASHBOARD IF TOUCHED TRANSFERS ON THE FABRIC IN CAR. I BROUGHT IT TO THE ATTENTION OF THE DEALERSHIP, THE ONLY I OPTION HAVE IS TO CHANGE THE ENTIRE DASHBOARD AT MY COST. THROUGH M... Read more
Incident date: Jun 10, 2014
CPSC: I1460216A. DRIVEWISE DEVICE. CONSUMER STATED THE DEVICE FIT IN THE OBD PORT UNDER THE STEERING COLUMN CREATED MULTIPLE COMMUNICATION ERRORS WITHIN THE COMPUTERS FOR THE CAR. *LN THE CONSUMER STATED THE VEHICLE SHIFTED INTO A GEAR ON ITS OWN. THE INSTRUMENT CLUSTER DID NOT WORK AND WOULD NOT LIGHT UP. THE RADIO DID NOT WORK AND THE SUNROOF MADE AN ODD NOISE. ALSO, THE SPEAKERS MADE A CRACKLI... Read more
Incident date: Jun 10, 2014
CPSC: I1460216A. DRIVEWISE DEVICE. CONSUMER STATED THE DEVICE FIT IN THE OBD PORT UNDER THE STEERING COLUMN CREATED MULTIPLE COMMUNICATION ERRORS WITHIN THE COMPUTERS FOR THE CAR. *LN THE CONSUMER STATED THE VEHICLE SHIFTED INTO A GEAR ON ITS OWN. THE INSTRUMENT CLUSTER DID NOT WORK AND WOULD NOT LIGHT UP. THE RADIO DID NOT WORK AND THE SUNROOF MADE AN ODD NOISE. ALSO, THE SPEAKERS MADE A CRACKLI... Read more
Incident date: May 30, 2013
THE PASSENGER SIDE OF THE DASHBOARD HAS DEVELOPED SEVERAL LONG VERTICAL CRACKS. THE DASH SIMPLY CRACKED ON ITS OWN. THE CAR HAS ALWAYS BEEN GARAGED AND HAS NEVER BEEN IN ANY ACCIDENT THE CRACKS ARE LARGE ENOUGH THAT WE ARE AFRAID THAT THE AIRBAGS MAY NOT PROPERLY DEPLOY IN AN EMERGENCY. THE DASHBOARD CRACKS ARE IDENTICAL TO MANY SIMILAR POSTINGS ON THE INTERNET. LEXUS CLAIMS THEY ARE "DEDICAT... Read more
Incident date: May 30, 2013
THE PASSENGER SIDE OF THE DASHBOARD HAS DEVELOPED SEVERAL LONG VERTICAL CRACKS. THE DASH SIMPLY CRACKED ON ITS OWN. THE CAR HAS ALWAYS BEEN GARAGED AND HAS NEVER BEEN IN ANY ACCIDENT THE CRACKS ARE LARGE ENOUGH THAT WE ARE AFRAID THAT THE AIRBAGS MAY NOT PROPERLY DEPLOY IN AN EMERGENCY. THE DASHBOARD CRACKS ARE IDENTICAL TO MANY SIMILAR POSTINGS ON THE INTERNET. LEXUS CLAIMS THEY ARE "DEDICAT... Read more
Incident date: Jul 17, 2014
TRANSMISSION WILL NOT DOWNSHIFT. *TR
Incident date: Jul 14, 2010
2006 LEXUS IS350. DASHBOARDS AND DOOR PANELS ARE STICKY AND MELTING. AS A RESULT DASHBOARD CAUSES A SHINY UNWANTED REFLECTIVE GLARE WHICH REDUCES VISIBILITY WHILE DRIVING, POTENTIALLY CAUSING A SAFETY ISSUE INCREASING THE CHANCE OR RISK OF A CRASH OR ACCIDENT. FURTHERMORE, THE DOOR PANELS ARE SO STICKY AND SOFT, ONE CANNOT TOUCH THEM WITHOUT SCRATCHING, RIPPING OR DAMAGING THEM. DOOR PANELS ALSO ... Read more
Incident date: Jul 15, 2014
WHILE CAR WAS PARKED IN THE GARAGE IT WAS TRYING TO START UP ON IT'S OWN WITH NO KEYS. THE DASH LIGHTS WERE BLINKING AND THE CAR WAS MAKING A LOUD CRANKING, BANGING NOISE AND WE COULD SMELL THE SMOKE. AFTER LIFTING UP THE HOOD WE COULD SEE THE SMOKE COMING FROM THE ENGINE AND IT WAS STILL TRYING TO CRANK UP. SMOKE BEGIN TO FILL THE GARAGE AND IT WAS GETTING WORSE. WE WERE FINALLY ABLE TO PUT OU... Read more
Fire
Incident date: Jul 15, 2014
WHILE CAR WAS PARKED IN THE GARAGE IT WAS TRYING TO START UP ON IT'S OWN WITH NO KEYS. THE DASH LIGHTS WERE BLINKING AND THE CAR WAS MAKING A LOUD CRANKING, BANGING NOISE AND WE COULD SMELL THE SMOKE. AFTER LIFTING UP THE HOOD WE COULD SEE THE SMOKE COMING FROM THE ENGINE AND IT WAS STILL TRYING TO CRANK UP. SMOKE BEGIN TO FILL THE GARAGE AND IT WAS GETTING WORSE. WE WERE FINALLY ABLE TO PUT OU... Read more
Fire
Incident date: May 9, 2011
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND CAUSING A GLARE ON THE WINDSHIELD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: May 9, 2011
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND CAUSING A GLARE ON THE WINDSHIELD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Jul 1, 2013
I HAVE NOTICED OVER THE PAST 2 YEARS MY DASH SLOWLY GETTING SHINIER AND MORE STICKY TO THE TOUCH. I HAVE TRIED USING QUALITY CAR PLASTIC/VINYL CLEANERS TO RESOLVE THE ISSUE BUT TO NO AVAIL. IN FACT, THE DASH IS SO STICKY THAT USING A CLOTH TO CLEAN IT CAUSES FIBERS TO ADHERE TO THE DASH. THE SAFETY CONCERN IS THAT THE SHINE IS PRODUCING GLARE ON THE INSIDE OF THE WINDSHIELD WHICH IN TURN MAKES ... Read more
Incident date: Jul 2, 2012
I HAVE A 2005 IS300 THAT IS HAVING A MELTING DASHBOARD AND PANEL ISSUE. THIS IS A WELL KNOWN ISSUE IN THE LEXUS FORUMS ON THE INTERNET. THE MELTING DASHBOARD AND PANEL ISSUE IS CAUSED BY THE HOT SUN. LEXUS HAS NOT ACKNOWLEDGE THIS ISSUE AND ALSO REFUSING TO COVER THE COST OF REPAIRING/REPLACING THE DEFECTIVE PARTS. *TR
Incident date: Jul 1, 2014
THE DASHBOARD ON THE LEXUS IS350 AND 250 ARE MELTING. THEY ARE DEFECTIVE AND LEXUS REFUSES TO FIX THE PROBLEM. *TR
Incident date: Jul 15, 2014
REPLACED THE FRONT BRAKE PADS AND ROTORS YESTERDAY ON MY 2005 LEXUS RX330, ON THE PASSENGER SIDE I NOTICED THE INNER TIE ROD BOOT DETERIORATED AND SURROUNDED BY OIL AND/OR GREASE LEAKING. I WAS BAFFLED BY THE POOR CONDITION THIS BOOT WAS IN, TRYING TO FIGURE OUT WHAT AND HOW THIS WAS CAUSED. DURING MY RESEARCH ONLINE, I SOON DISCOVERED SEVERAL COMPLAINTS OF THE SAME DEFECT. THE FIX IS TO REPLACE T... Read more
Incident date: Jul 6, 2011
THE DASH AND UPPER DOOR PANELS STARTED TO GET SOFT, STICKY AND STARTED TO MELT WITH TOUCH.
Incident date: Jun 1, 2011
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD SURFACE BECAME STICKY AND A DISCOLORATION WAS PRESENT DUE TO THE DIRECT SUNLIGHT. THE CONTACT ALSO MENTIONED THAT THERE WAS A GLARE IN THE WINDSHIELD FROM THE DASHBOARD, WHICH DISTORTED THE VISION WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIM... Read more
Incident date: Jul 9, 2014
ENTIRE SUV LEANS 5 DEGREES TO RIGHT LEXUS SAYS IT IS NOT A SAFETY ISSUE AND HAVE NO PLANS TO FIX IT. *TR
Incident date: Jul 15, 2014
THIS HAS HAPPENED OVER 5 TIMES SINCE OWNING THE VEHICLE. AFTER OIL CHANGES AND OFF/ON THROUGHOUT OWNING THE CAR IT WILL HAVE A HESITATION ON THE ACCELERATION. IT WILL HAVE HIGH RPM'S, BUT IT IS NOT GOING ANYWHERE (LOUD ENGINE NOISE). THIS IS VERY DANGEROUS IF IT DECIDES TO DO THIS WHEN PASSING SOMEONE ON THE HIGHWAY AND THIS MORNING IT DID IT WHILE PULLING OUT INTO TRAFFIC AND ALMOST GOT HIT AS T... Read more
Incident date: Jul 15, 2014
THIS HAS HAPPENED OVER 5 TIMES SINCE OWNING THE VEHICLE. AFTER OIL CHANGES AND OFF/ON THROUGHOUT OWNING THE CAR IT WILL HAVE A HESITATION ON THE ACCELERATION. IT WILL HAVE HIGH RPM'S, BUT IT IS NOT GOING ANYWHERE (LOUD ENGINE NOISE). THIS IS VERY DANGEROUS IF IT DECIDES TO DO THIS WHEN PASSING SOMEONE ON THE HIGHWAY AND THIS MORNING IT DID IT WHILE PULLING OUT INTO TRAFFIC AND ALMOST GOT HIT AS T... Read more
Incident date: Jul 1, 2014
TL* THE CONTACT OWNS A 2001 LEXUS RX 300. THE CONTACT STATED THAT THE WHILE DRIVING AT VARIOUS SPEEDS, THERE WOULD BE A SUDDEN LOSS OF ACCELERATION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Incident date: Jul 14, 2014
I PURCHASED A 2008 LEXUS IS250 AS A CPO AND IN THE 3+ YEARS I HAVE OWNED IT I HAVE BEEN COMPLAINING TO LEXUS ABOUT THE BREAKDOWN/MELTING OF THE DASH AND DOOR PANELS IS GETTING WORSE EVERYDAY, ESPECIALLY NOW THAT IT IS SUMMER. THE BREAKDOWN/MELTING OF THE DASH IS CAUSING A GLARE THAT BLOCKS OUT MY VIEW OF THE ROAD, I HAVE PICTURES TO PROVE A MID SIZED CAR CAN BE COMPLETELY BLOCKED OUT BY THE GLA... Read more
Incident date: Jul 14, 2014
I PURCHASED A 2008 LEXUS IS250 AS A CPO AND IN THE 3+ YEARS I HAVE OWNED IT I HAVE BEEN COMPLAINING TO LEXUS ABOUT THE BREAKDOWN/MELTING OF THE DASH AND DOOR PANELS IS GETTING WORSE EVERYDAY, ESPECIALLY NOW THAT IT IS SUMMER. THE BREAKDOWN/MELTING OF THE DASH IS CAUSING A GLARE THAT BLOCKS OUT MY VIEW OF THE ROAD, I HAVE PICTURES TO PROVE A MID SIZED CAR CAN BE COMPLETELY BLOCKED OUT BY THE GLA... Read more
Incident date: Jun 27, 2014
WITH LITTLE/NO WARNING, AUTOMATIC TRANSMISSION (2WD) FAILED. ALL GEARS (P,R,N,D,2,1) WORKED LIKE NEUTRAL GEAR. IF THIS WOULD'VE OCCURRED A FEW MINUTES EARLIER, MY CHILDREN AND I (LOCATED AT A SHARP TURN OVER A STEEP HILL) COULD'VE BEEN SERIOUSLY INJURED OR KILLED. APPARENTLY, THIS IS A COMMON PROBLEM IN LEXUS RX300'S FROM YEAR 1999-2002. HOW MANY EARLY TRANSMISSION FAILURES DOES IT TAKE TO HAV... Read more
Incident date: Jun 27, 2014
WITH LITTLE/NO WARNING, AUTOMATIC TRANSMISSION (2WD) FAILED. ALL GEARS (P,R,N,D,2,1) WORKED LIKE NEUTRAL GEAR. IF THIS WOULD'VE OCCURRED A FEW MINUTES EARLIER, MY CHILDREN AND I (LOCATED AT A SHARP TURN OVER A STEEP HILL) COULD'VE BEEN SERIOUSLY INJURED OR KILLED. APPARENTLY, THIS IS A COMMON PROBLEM IN LEXUS RX300'S FROM YEAR 1999-2002. HOW MANY EARLY TRANSMISSION FAILURES DOES IT TAKE TO HAV... Read more
Incident date: Jun 27, 2014
WITH LITTLE/NO WARNING, AUTOMATIC TRANSMISSION (2WD) FAILED. ALL GEARS (P,R,N,D,2,1) WORKED LIKE NEUTRAL GEAR. IF THIS WOULD'VE OCCURRED A FEW MINUTES EARLIER, MY CHILDREN AND I (LOCATED AT A SHARP TURN OVER A STEEP HILL) COULD'VE BEEN SERIOUSLY INJURED OR KILLED. APPARENTLY, THIS IS A COMMON PROBLEM IN LEXUS RX300'S FROM YEAR 1999-2002. HOW MANY EARLY TRANSMISSION FAILURES DOES IT TAKE TO HAV... Read more
Incident date: May 14, 2014
AS I WAS DRIVING TO WORK AT NIGHT I NOTICED TO ENGINE GOT VERY LOUD, I PULLED OVER NOTICED BLUISH-WHITE SMOKE COMING FROM ENGINE, ENGINE OIL LIGHT FINALLY CAME ON. GOT OUT THE CAR NOTICED A STREAM OF OIL BEHIND THE CAR. MY CAR WAS STILL UNDER EXTENDED WARRANTY AT THIS TIME. I IMMEDIATELY TURNED THE CAR OFF WHEN I SEEN THE SMOKE. I LEFT THE CAR THERE. I CONTACTED THE LEXUS DEALER OF MT KISCO WHICH ... Read more
Incident date: Jul 11, 2014
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE AND THE VEHICLE SUDDENLY DECELERATED. THE CONTACT DISCOVERED AN OIL LEAK IN THE GARAGE. AN INDEPENDENT MECHANIC DISCOVERED THAT THE OIL SUPPLY HOSE FOR THE VARIABLE TIMING ACTUATOR HAD RUPTURED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER... Read more