Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 14, 2012
DASH STARTED TO MELT IN THE SUN. DASH BECAME BRITTLE AND STICKY AND GLARED IN THE SUN. LEXUS REPLACED THE DASH AS A GOOD WILL GESTURE. NOW MY DOOR PANELS ARE DOING THE SAME. THEY ISSUED A TECHNICAL ISSUE ON THIS. BUT STILL WON'T REPLACE AS NO RECALL HAS BEEN ISSUED YET. I CAN PAY THE 2000.00 AND IF A RECALL IS DONE THEY WILL REIMBURSE ME. KNOWN ISSUE ON 06-08 LEXUS, TOYOTA AND MAZDAS. TSIB#... Read more
Incident date: Feb 2, 2014
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE ACCELERATED OUT OF CONTROL AFTER DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash
Incident date: May 15, 2013
THE AIR SUSPENSION HAS AN EXHAUST VALVE SOLENOID ON THE AIR SUSPENSION COMPRESSOR THAT STOPPED WORKING THAT CAUSES THE SUSPENSION TO FULLY EXTEND UPWARDS. WITH THE SUSPENSION FULLY EXTEND UPWARDS THE RIDE IS HARSH AND STABILITY.OF VEHICLE IS DECREASED. LEXUS WILL ONLY REPLACE THE WHOLE COMPRESSOR, THE QUOTED PRICE FOR PARTS AND LABOR IS $3500. *TR
Incident date: May 27, 2014
TL* THE CONTACT OWNS A 1990 LEXUS LS400. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE DOOR FAILED TO UNLOCK FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT ATTEMPTED BOTH AUTOMATICALLY AND MANUALLY BUT THE DOOR FAILED TO UNLOCK AND OPEN. THE CONTACT STATED THAT HE HAD NO ALTERNATIVE BUT TO EXIT THROUGH THE PASSENGERS SIDE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNA... Read more
Incident date: May 27, 2014
TL* THE CONTACT OWNS A 1990 LEXUS LS400. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE DOOR FAILED TO UNLOCK FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT ATTEMPTED BOTH AUTOMATICALLY AND MANUALLY BUT THE DOOR FAILED TO UNLOCK AND OPEN. THE CONTACT STATED THAT HE HAD NO ALTERNATIVE BUT TO EXIT THROUGH THE PASSENGERS SIDE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNA... Read more
Incident date: Oct 5, 2013
IN THE COURSE OF OPENING THE CLOSED CAR TRUNK LID IN ORDER TO RETRIEVE THE GROCERIES THAT WERE INSIDE THE TRUNK, , I PULLED IT UP BY ITS LOWER EDGE USING THE RING FINGER OF MY RIGHT HAND. WITHOUT WARNING OR REASON FOR IT TO DO SO, THE ELECTRIC AUTOMATIC POWER TRUNK LID CLOSER MECHANISM OPERATED AND SHUT THE LID, CRUSHING AND MANGLING MY FINGER BONE AND FINGER NAIL, AND CAUSING EXCRUCIATING... Read more
1 injured
Incident date: Oct 5, 2013
IN THE COURSE OF OPENING THE CLOSED CAR TRUNK LID IN ORDER TO RETRIEVE THE GROCERIES THAT WERE INSIDE THE TRUNK, , I PULLED IT UP BY ITS LOWER EDGE USING THE RING FINGER OF MY RIGHT HAND. WITHOUT WARNING OR REASON FOR IT TO DO SO, THE ELECTRIC AUTOMATIC POWER TRUNK LID CLOSER MECHANISM OPERATED AND SHUT THE LID, CRUSHING AND MANGLING MY FINGER BONE AND FINGER NAIL, AND CAUSING EXCRUCIATING... Read more
1 injured
Incident date: Apr 24, 2014
TL* THE CONTACT OWNS A 2004 LEXUS ES330. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT SEAT OCCUPANT SENSOR HAD FAILED AND IN ORDER TO REMEDY THE FAILURE THE ENTIRE SEAT NEEDED TO BE REPLACED. THE DEALER RESET THE AIR BAG LIGHT BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE PERSISTED AND NOW HAD DEVELOPED A TICKING ... Read more
Incident date: Dec 15, 2011
VEHICLE DRIVES FINE AT LOW SPEEDS. AT HIGHWAY SPEED 65 MPH AND UP STEERING WHEEL FEELS LIKE TRYING TO MOVE A SPINNING GYRO. THE VEHICLE WANTS TO CONTINUE IN THE DIRECTION IT IS GOING. REQUIRES BOTH HANDS TO MAKE SMALL CORRECTIONS IMPOSSIBLE TO DRIVE WITH ONE HAND. HAD LEXUS INVESTIGATE PROBLEM THEY RECENTLY GAVE UP. THIS VEHICLE HAS HAD THE PROBLEM SINCE IT WAS NEW. I HAVE DRIVEN OTHER GX460 VEHIC... Read more
Incident date: Sep 20, 2012
AT START UP, THE CAR RATTLES. AFTER SEVERAL COMPLAINTS TO THE DEALER SEVERAL OTHER "FIXES" HAVE BEEN DONE. ONE FIX WAS TO REPLACE THE PISTON RINGS UNDER RECALL. I HAVE NOW STARTED TO RECORD ALL CAR STARTS WITH A CAMERA. IN DOING SO I WAS ABLE TO GET THE RATTLE ON VIDEO. UPON SHOWING THIS TO MY SERVICE ADVISOR AND HIS SUPERIOR, THEY SAID IT HAD SOMETHING TO DO WITH THE CAM. SEVERAL TIMES BEFORE I W... Read more
Incident date: Mar 1, 2014
I PUT $3000 ON 2002 LEXUS AND HAD IT FOR THREE DAYS WHEN MY 6 YEAR OLD DAUGHTER AND MYSELF WAS HEADING ONTO COMMERCIAL TURNPIKE SOUTH. I WAS APPROACHING LIGHT ON CORNER OF 441 AND COMMERCIAL WHEN MY BRAKES JUST GAVE OUT ON ME COMPLETELY AND I QUICKLY RESPONDED AND PULLED UP EMERGENCY BRAKE AND TURNED INTO GAS STATION TO HAVE IT TOWED TO MECHANIC AND WHICH IT WAS PUT ON MACHINE AND DETAILED EVERYT... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
May 24, 2014
Incident date: May 24, 2014
I WOULD LIKE TO FILE A COMPLAINT OF RECALL SERVICES PERFORMED BY LONGO LEXUS DEALER IN EL MONTE, CALIFORNIA. THE SERVICE REPRESENTATIVE OF LONGO TOLD ME THAT THE RECALL SERVICES CANNOT BE DONE ON THE SAME DAY DUE TO ?PARTS LIMITED ?NEED MORE THAN TWO HOURS TO PERFORM ?NEED DAYS TO GET THE PARTS AFTER CAR IN ?ADVISE ME TO GET A LOANER CAR AND LEFT THE CAR ON SATURDAY AND PICK UP ON TUESDAY OR... Read more
Incident date: May 17, 2014
MAY 17, 2014 TRAVELING ON FLORIDA TURNPIKE AFTER TWO HOURS HAD TWO TIRES SEPARATE. REPLACED TWO TIRES IN PALM BEACH GARDENS AND CONTINUED ANOTHER HOUR WHEN A THIRD TIRE SEPARATED. TIRES WERE ALL COOPER CS4 P205/65R15. IN KEY WEST REPLACED THE REMAINING FAILED TIRE AND THE SO FAR FOURTH REMAINING COOPER TIRE. WAS NOT ABLE TO RETAIN THE SEPARATED TIRES AS WAS 200 MILES FROM HOME WITH PACKED CAR. *... Read more
Incident date: May 16, 2014
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THE TOUCH SCREEN NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 80,000.
LEXUS
IS 250
(2008) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
May 23, 2014
Incident date: May 16, 2014
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THE TOUCH SCREEN NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 80,000.
Incident date: May 2, 2012
THE DASH AND DOOR SILLS ON THE CAR ARE MELTING AND STICKY. YOU CAN NOT GET IN AND OUT OF THE CAR WITHOUT LEAVING GOUGES IN THE INTERIOR. HANDS STICK TO EVERYTHING AND THE PROBLEM ONLY GETS WORSE. THE CAR IS BECOMING UNUSABLE AND IS DEFECTIVE. *TR
Incident date: May 5, 2014
THE ENTIRE BODY OF THE CAR SHOOK WHEN I STEPPED ON THE BRAKE. I HAVE BEEN NOTICING IT BEFORE AND IT WAS MORE SUBTLE BUT THIS TIME IT WAS NOT. I'VE ALSO NOTICED THAT SOMETIMES I WAS NOT SURE IF THE BRAKES WOULD STOP THE CAR IN TIME. AFTER THAT TRIP I FOUND OUT ABOUT THE RECALL SO I BROUGHT THE VEHICLE TO BE SERVICED AND MENTIONED MY EXPERIENCE. THEY UPGRADED THE SOFTWARE FOR THE SAFETY RECALL A... Read more
Incident date: May 15, 2014
MY DASHBOARD BEGAN TO SHOW SIGNS OF CRACKING ABOUT A YEAR AGO. IT STARTED TO CRACK AROUND THE RADIO/AUDIO COMPONENTS AND SPREAD QUICKLY LIKE A SPIDER WEB. LEXUS AGREED TO REPLACE THE DASHBOARD AT NO CHARGE, BUT NOT THE LABOR COSTS. WHILE REPLACING IT, THEY ADVISED ME THAT THE POWER STEERING RACK AND PINION HAD SEVERE FLUID LEAKAGE ON RIGHT SIDE, BOOT DETERIORATED. THE COST OF THIS REPAIR WAS $1,8... Read more
Incident date: May 15, 2014
MY DASHBOARD BEGAN TO SHOW SIGNS OF CRACKING ABOUT A YEAR AGO. IT STARTED TO CRACK AROUND THE RADIO/AUDIO COMPONENTS AND SPREAD QUICKLY LIKE A SPIDER WEB. LEXUS AGREED TO REPLACE THE DASHBOARD AT NO CHARGE, BUT NOT THE LABOR COSTS. WHILE REPLACING IT, THEY ADVISED ME THAT THE POWER STEERING RACK AND PINION HAD SEVERE FLUID LEAKAGE ON RIGHT SIDE, BOOT DETERIORATED. THE COST OF THIS REPAIR WAS $1,8... Read more
Incident date: Apr 8, 2013
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Incident date: Apr 8, 2013
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Incident date: May 19, 2014
WHILE DRIVING ON A STRAIGHT LINE, MOST OF THE TIME WHEN TRYING TO MAKE A NORMAL CORRECTION IT WOULD FEEL LIKE THE STEERING WHEEL IS CAUGHT ON A MAGNET AND I NEEDED TO TUG THE STEERING LOOSE. THIS CAUSES ME TO LOOSE CONTROL OF THE CAR FOR FEW SECONDS TO CORRECT THE STEERING. *TR
Incident date: May 1, 2014
MY 2008 LEXUS IS250 PASSENGER SIDE WINDSHIELD BRACKET CLIP BREAK OFF, WHEN I DRIVE AT A HIGH SPEED I CAN HEAR THE NOISE THAT THE WIND TAPPING AGAINST THE WINDSHIELD. BECAUSE THE BRACKET CLIP IS BROKEN, SO IT WILL NOT HOLD THE WINDSHIELD FRAME DOWN. I AFFAIR THAT IT WILL COME OFF AND HIT SOMEONE BEHIND OR PEOPLE ON THE SIDE WALK IF SOMEONE HAPPENS TO BE JOGGING. WHEN I LOOK AT IT, IT SEEM THAT TH... Read more
Incident date: May 21, 2014
COOLANT LEAK FROM WATER PUMP. STEAM SHOW UP TOWARDS ENGINE BAY'S FIRE WALL. LEAK IS EXTREMELY CLOSE TO ACCESSORY DRIVE BELT. FAIRLY COMMON ISSUE WITH MODELS BASE DON THIS CHASSIS: HTTP://WWW.CLUBLEXUS.COM/FORUMS/IS-F/570931-WATER-PUMP-LEAKING.HTML PLEASE INVESTIGATE WARRANTY CLAIMS FOR THIS ISSUE, AND INITIATE A RECALL SO THAT OTHERS WHO HAVE PAID OUT OF POCKET CAN BE REIMBURSED. *TR
Incident date: May 1, 2012
THE DASHBOARD LEATHER MATERIAL HAS CRACKED INCOME APART ON TOP OF WHERE THE PASSENGER AIRBAG SITS. *TR
Incident date: May 1, 2012
THE DASHBOARD LEATHER MATERIAL HAS CRACKED INCOME APART ON TOP OF WHERE THE PASSENGER AIRBAG SITS. *TR
Incident date: May 1, 2002
WHEN THE TRANSMISSION SHIFTS BETWEEN FIRST AND SECOND GEARS AT A SLOW STEADY SPEED(APPROX 20MPH) THE CAR WILL FREQUENTLY VIOLENTLY JERK. MY CAR HAS 75000 MILES AND HAS DONE IT SINCE DAY ONE. *TR
Incident date: Jan 1, 2013
THE DASHBOARD IS STICKY, CHIPPING AND MELTING RESULTING IN A BLINDING GLARE ON THE DRIVER SIDE WIND SHIELD. THE GLARE REDUCES AND HINDERS VISIBILITY AND IT HAS BECOME A SAFETY CONCERN AND HAZARD. THE DASH AND DOOR PANEL ARE SO SOFT THAT ANYTIME I BUMP IT WITH MY NAIL OR RING, A CHUNK OF THE DASH COMES OUT. THIS MELTING IS A POTENTIAL HAZARD FOR THE FUNCTION OF THE AIR BAGS. *TR
Incident date: Jan 1, 2013
THE DASHBOARD IS STICKY, CHIPPING AND MELTING RESULTING IN A BLINDING GLARE ON THE DRIVER SIDE WIND SHIELD. THE GLARE REDUCES AND HINDERS VISIBILITY AND IT HAS BECOME A SAFETY CONCERN AND HAZARD. THE DASH AND DOOR PANEL ARE SO SOFT THAT ANYTIME I BUMP IT WITH MY NAIL OR RING, A CHUNK OF THE DASH COMES OUT. THIS MELTING IS A POTENTIAL HAZARD FOR THE FUNCTION OF THE AIR BAGS. *TR
Incident date: May 17, 2014
2.5 MONTHS OLD WITH 2200 MILES HAS A LEAKY FRONT RIGHT SHOCK. THE DEALER SAYS THE SHOCKS ARE ON BACK ORDER NATIONWIDE AND IT WILL TAKE 2 WEEKS TO GET THE PART. IT SOUNDS LIKE A POSSIBLE RECALL PROBLEM. THEY WILL REPLACE IT UNDER WARRANTY NOW, BUT THIS MAY HAPPEN AGAIN RIGHT AFTER THE WARRANTY RUNS OUT. CAR FEELS UNSAFE TO DRIVE, BUT THE DEALER INSISTS IT IS SAFE. THE NOISE AND ROUGH HAND... Read more
Incident date: Jul 1, 2012
ISSUES WITH MELTING DASHBOARD DUE TO TEXAS HEAT. DASH FALLING APART AND HAS SOFT SPOTS CAUSING A GLARE ON THE WINDSHIELD WHEN HIT BY SUNLIGHT. *JS
Incident date: Jan 25, 2013
DASHBOARD HAS MELTED. VEHICLE IS OUT OF WARRANTY. SAFETY HAZARD IS THE EXTREME REFLECTION FROM THE SUN. MY EYES ARE EXTREMELY SENSITIVE TO LIGHT AND MAKES DRIVING DIFFICULT. I CAN NOT AFFORD A NEW DASHBOARD AND LEXUS IS CLAIMING THAT THE WEATHER IS HOT IN FLORIDA AND IT CAN HAPPEN ...OH WELL *JS
Incident date: Feb 1, 2014
WHEN DRIVING MY LEXUS RX 300 1999 IT FEELS VERY FORCED AND WHEN ON THE EXPRESS WAY THE RPM GOES UP TO 5 WHEN IM DRIVING 60MPH AND WHEN I COME TO A COMPLETE STOP AND ITS TIME TO GO MY CAR STALLS AS IF IT WAS IN NEUTRAL VERY SCARY WHEN I HAVE MY NEWBORN AND A 7 YEAR OLD IN THE CAR. I HAVE MAINTAINED MY CAR TO THE UPMOST STANDARDS FROM THE BEST GAS SYNTHETIC OIL CHANGES CONSTANTLY CHECKING EVERYTHING... Read more
Incident date: Feb 1, 2014
WHEN DRIVING MY LEXUS RX 300 1999 IT FEELS VERY FORCED AND WHEN ON THE EXPRESS WAY THE RPM GOES UP TO 5 WHEN IM DRIVING 60MPH AND WHEN I COME TO A COMPLETE STOP AND ITS TIME TO GO MY CAR STALLS AS IF IT WAS IN NEUTRAL VERY SCARY WHEN I HAVE MY NEWBORN AND A 7 YEAR OLD IN THE CAR. I HAVE MAINTAINED MY CAR TO THE UPMOST STANDARDS FROM THE BEST GAS SYNTHETIC OIL CHANGES CONSTANTLY CHECKING EVERYTHING... Read more
Incident date: Nov 1, 2012
I NOTICED THE DASH BOARD GETTING SHINY WITH A STICKY FEEL AND IT CONTINUED TO GROW IN DENSITY OVER MONTHS UNTIL ABOUT 6 MONTHS AGO WHEN THE CAR WASH COMPANY I USE, TOLD ME THEY HAVE BEEN SEEING A LOT OF THAT IN LEXUS AND TOYOTA MODELS. IN ESSENCE, MY DASHBOARD IS MELTING AND THE GLARE FROM THE DASHBOARD/WINDSHIELD IS INCREASING WHICH IS AFFECTING MY VISIBILITY WHEN DRIVING. LEXUS SAID THAT SINCE M... Read more
Incident date: Apr 4, 2006
I WOULD LIKE TO REPORT A PROBLEM WITH MY LEXUS IS300 MODELS 2002. THERE IS SOME TYPE OF DEFECT IN THE FRAME OR FRONT ARM BUSHINGS THAT CAUSE EXCESSIVE WEAR ON THE FRONT INNER TIRES. DESPITE THE CAR BEING REGULARLY ALIGNED, UNEVEN AND EXCESSIVE TIRE WEAR CONTINUES TO OCCUR ON THE INNER PORTION OF THE TIRES. TIRES WILL SOMETIMES LAST LESS THAN 5,000 MILES AND HAVE WORN DOWN TO THE STEEL IN THE INNER... Read more
Incident date: Apr 4, 2006
I WOULD LIKE TO REPORT A PROBLEM WITH MY LEXUS IS300 MODELS 2002. THERE IS SOME TYPE OF DEFECT IN THE FRAME OR FRONT ARM BUSHINGS THAT CAUSE EXCESSIVE WEAR ON THE FRONT INNER TIRES. DESPITE THE CAR BEING REGULARLY ALIGNED, UNEVEN AND EXCESSIVE TIRE WEAR CONTINUES TO OCCUR ON THE INNER PORTION OF THE TIRES. TIRES WILL SOMETIMES LAST LESS THAN 5,000 MILES AND HAVE WORN DOWN TO THE STEEL IN THE INNER... Read more
Incident date: May 17, 2013
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD MELTED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THE DASHBOARD BECAME EXTREMELY STICKY AND THE PLASTIC TRAVELED TOWARD THE PASSENGER SIDE AIR BAG. THE MANUFACTURER WAS NOTIFIED OFTHE FAILURE AND WAS ABLE TO ASSIST THE CONTACT. THE FAILURE MILEAGE WAS 50,000.
Incident date: Jun 12, 2012
I SAW [XXX] NEWS, WATCH DOG REPORT ON CRACKED/MELTING DASHBOARDS. I WANT TO FILE A COMPLAINT THAT I TOO HAVE THIS PROBLEM. THE CRACKING STARTED A FEW YEARS AGO AND HAS SLOWING CONTINUED. MY ENTIRE DASH IS LITERALLY CRACKING OFF IN PIECES AND THERE IS FOAM PADDING EXPOSED. IT IS GETTING WORSE. I'M CONCERNED ABOUT THE SAFETY WITH THE AIR BAGS. I DRIVE A LEXUS SUV, AN EXPENSIVE CAR. I DID BRING IT... Read more
Incident date: Jun 12, 2012
I SAW [XXX] NEWS, WATCH DOG REPORT ON CRACKED/MELTING DASHBOARDS. I WANT TO FILE A COMPLAINT THAT I TOO HAVE THIS PROBLEM. THE CRACKING STARTED A FEW YEARS AGO AND HAS SLOWING CONTINUED. MY ENTIRE DASH IS LITERALLY CRACKING OFF IN PIECES AND THERE IS FOAM PADDING EXPOSED. IT IS GETTING WORSE. I'M CONCERNED ABOUT THE SAFETY WITH THE AIR BAGS. I DRIVE A LEXUS SUV, AN EXPENSIVE CAR. I DID BRING IT... Read more
Incident date: May 16, 2014
SEVERE RUSTING OF THE SUNROOF. *JS
Incident date: Sep 27, 2013
BOUGHT A CERTIFIED PRE-OWNED 2006 LEXUS IS250 FROM HAWAII DEALER, NOTICED THERE WAS A MASSIVELY BLINDING GLARE FROM THE DASHBOARD WHEN DRIVING DURING THE MORNING AND EVENING HOURS. UPON FURTHER INSPECTION THE DASHBOARD AND VARIOUS OTHER INTERIOR TRIM PIECES FELT SOFT/STICKY AND WOULD EASILY SCRATCH AND GOUGE. THIS HAS BEEN A KNOWN PROBLEM AMONG OWNERS OF 2006-2013 LEXUS IS SEDANS. *JS
Incident date: Sep 27, 2013
BOUGHT A CERTIFIED PRE-OWNED 2006 LEXUS IS250 FROM HAWAII DEALER, NOTICED THERE WAS A MASSIVELY BLINDING GLARE FROM THE DASHBOARD WHEN DRIVING DURING THE MORNING AND EVENING HOURS. UPON FURTHER INSPECTION THE DASHBOARD AND VARIOUS OTHER INTERIOR TRIM PIECES FELT SOFT/STICKY AND WOULD EASILY SCRATCH AND GOUGE. THIS HAS BEEN A KNOWN PROBLEM AMONG OWNERS OF 2006-2013 LEXUS IS SEDANS. *JS
Incident date: May 7, 2014
WHILE STOPPED AT A TRAFFIC LIGHT, WITH MY FOOT ON THE BRAKE PEDAL, THE CAR LURCHED FORWARD. I WAS ABLE TO MAINTAIN CONTROL BY PRESSING FIRMLY ON THE BRAKE PEDAL. THIS HAS HAPPENED 3 TIMES IN THE LAST 2 WEEKS. THE 1ST 2 TIMES, I THOUGHT IT MIGHT BE ME, MAYBE MY FOOT SLIPPED HAD OFF THE BRAKE PEDAL AND HIT THE ACCELERATOR PEDAL. TODAY, HOWEVER, THAT NOTION WAS DISPELLED. I WAS PAYING ATTENTION TO MY... Read more
Incident date: May 16, 2014
LEXUS HAS A FAULTY BRAKE ACTUATOR DESIGN. IT'S MAKING CLUNKING REPETITIVE NOISES WHEN BRAKES ARE DEPRESSED. LEXUS KNOWS OF THIS FAULTY DESIGN BUT REFUSES TO REPLACE BECAUSE THEY SAY IT'S NOT A SAFETY ISSUE. THE NOISE ALONE WILL DRIVE YOU CRAZY. LEXUS OF NAPERVILLE, IL WANTS TO CHARGE ME $3000.00 TO REPLACE THIS COMPONENT. IF THEY DO NOT RECTIFY THIS PROBLEM I WILL NEVER BUY ANOTHER LEXUS AGAIN. GU... Read more
Incident date: Jan 8, 2014
AIR BAG LIGHT IS ON AND DOES NOT GO OFF... AT THE TIME OF THIS MESSAGE, THE CAR HAS 51000 MILES. DEALER SAID THAT THE PROBLEM IS IN DESIGN OF THE HARNESS AND WANTS $3500 TO FIX IT. IT IS 10% OF WHAT I PAID FOR THE CAR AND TOYOTA HAS TO FIX THIS ISSUE BECAUSE IT AFFECTS AIR BAG DEPLOYMENT IN CASE OF EMERGENCY. *TR
Incident date: Jan 8, 2010
THE VEHICLE DASHBOARD HAS EXPERIENCED ABNORMAL CRACKING AND DECOMPOSITION THROUGHOUT. IT STARTED WITH HAIRLINE CRACKS WHICH SPREAD ALL THROUGH THE DASH. SINCE THE DASH STARTED TO TURN STICKY/GUMMY, PIECES OF THE DASH STARTED FALLING OFF NEAR THE ENDS (E.G. WHERE THE DASH MEETS THE GLOVE COMPARTMENT). OF CONCERN IS AIRBAG DEPLOYMENT IN CASE OF AN ACCIDENT. FOR EXAMPLE, SINCE THE DASH HAS BEEN C... Read more
Incident date: Jan 8, 2010
THE VEHICLE DASHBOARD HAS EXPERIENCED ABNORMAL CRACKING AND DECOMPOSITION THROUGHOUT. IT STARTED WITH HAIRLINE CRACKS WHICH SPREAD ALL THROUGH THE DASH. SINCE THE DASH STARTED TO TURN STICKY/GUMMY, PIECES OF THE DASH STARTED FALLING OFF NEAR THE ENDS (E.G. WHERE THE DASH MEETS THE GLOVE COMPARTMENT). OF CONCERN IS AIRBAG DEPLOYMENT IN CASE OF AN ACCIDENT. FOR EXAMPLE, SINCE THE DASH HAS BEEN C... Read more
Incident date: Jan 8, 2010
THE VEHICLE DASHBOARD HAS EXPERIENCED ABNORMAL CRACKING AND DECOMPOSITION THROUGHOUT. IT STARTED WITH HAIRLINE CRACKS WHICH SPREAD ALL THROUGH THE DASH. SINCE THE DASH STARTED TO TURN STICKY/GUMMY, PIECES OF THE DASH STARTED FALLING OFF NEAR THE ENDS (E.G. WHERE THE DASH MEETS THE GLOVE COMPARTMENT). OF CONCERN IS AIRBAG DEPLOYMENT IN CASE OF AN ACCIDENT. FOR EXAMPLE, SINCE THE DASH HAS BEEN C... Read more
Incident date: Jan 13, 2010
BEGINNING ON OR AROUND JANUARY 13TH, 2010, THE TRANSMISSION ON THE ABOVE NAMED VEHICLE BEGAN TO JERK WHEN PLACED IN REVERSE. THIS PROBLEM PERSISTED UP UNTIL MARCH 15TH, 2014, WHEN THE TRANSMISSION ULTIMATELY FAILED. DESPITE BRINGING THE VEHICLE IN FOR DIAGNOSIS AT TREASURE COAST LEXUS ON MULTIPLE OCCASIONS FROM 2010 TO 2014, THE DEALERSHIP AND ITS TECHNICIANS NEVER IDENTIFIED THE PROBLEM. THIS ... Read more