Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 7, 2014
DASH BOARD IS SHINY AND STICKY CAUSING GLARE ON WINDSHIELD CAUSING DISTRACTION TO DRIVE. LEXUS HAD A RECALL ON TSB FOR VEHICLES WITH 50K WARRANTY BACK IN 2011. WEAR DOES NOT START SHOWING TILL AFTER 50K MARK. NOTICEABLE PREVIOUSLY BUT IT'S GETTING MORE NOTICEABLE TO THE POINT WHERE IT'S DISTRACTION VISIBILITY. *JS
Incident date: May 1, 2013
THE MATERIAL ON THE FRONT DASHBOARD AND FRONT DOOR SIDES IS SOFTENING AND MELTING. IT IS EXTREMELY WORSE DURING THE SUMMER SEASON. IT LEAVES AN ADHESIVE TYPE RESIDUE ON EVERYTHING THAT TOUCHES IT. *JS
Incident date: May 1, 2013
THE MATERIAL ON THE FRONT DASHBOARD AND FRONT DOOR SIDES IS SOFTENING AND MELTING. IT IS EXTREMELY WORSE DURING THE SUMMER SEASON. IT LEAVES AN ADHESIVE TYPE RESIDUE ON EVERYTHING THAT TOUCHES IT. *JS
Incident date: Jul 3, 2014
DRIVER'S SEAT BELT WILL NOT SNAP INTO BUCKLE. IF I DEPRESS THE RELEASE AND PUSH THE METAL PART IN AT THE SAME TIME IT WILL CATCH AND HOLD. BUT IT WILL NOT GO IN NORMALLY. *JS
Incident date: Sep 12, 2012
WHEN I FIRST RECEIVED MY IS I NOTICED THAT MY DASH WAS SOMEWHAT STICKY/TACKY AND OVERTIME I BEGAN TO SHINY/STICKY DASH CAUSES A SAFETY ISSUE WITH GLARE ON THE WINDSHIELD WHILE DRIVING AND A DEGRADED DASH CAN RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS FROM THE DASH COULD POTENTIALLY SET OFF THE AIRBAGS PREMATURELY. *JS
Incident date: Sep 12, 2012
WHEN I FIRST RECEIVED MY IS I NOTICED THAT MY DASH WAS SOMEWHAT STICKY/TACKY AND OVERTIME I BEGAN TO SHINY/STICKY DASH CAUSES A SAFETY ISSUE WITH GLARE ON THE WINDSHIELD WHILE DRIVING AND A DEGRADED DASH CAN RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS FROM THE DASH COULD POTENTIALLY SET OFF THE AIRBAGS PREMATURELY. *JS
Incident date: Sep 12, 2012
WHEN I FIRST RECEIVED MY IS I NOTICED THAT MY DASH WAS SOMEWHAT STICKY/TACKY AND OVERTIME I BEGAN TO SHINY/STICKY DASH CAUSES A SAFETY ISSUE WITH GLARE ON THE WINDSHIELD WHILE DRIVING AND A DEGRADED DASH CAN RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS FROM THE DASH COULD POTENTIALLY SET OFF THE AIRBAGS PREMATURELY. *JS
Incident date: Jun 15, 2010
PASSENGER SIDE AIRBAG IS COMPROMISED DUE TO THE DASH CRACKING APART. THE CAR IS IN EXCELLENT CONDITION AND HAS BEEN GARAGE KEPT, SO HEAT IS NOT THE ISSUE WITH THE DASH. THE DASH PROBLEM IS A MANUFACTURER DEFECT. *TR
Incident date: Jun 2, 2014
DASHBOARD HAS DEVELOPED A STICKY, SHINY APPEARANCE. DEALERSHIP HAS ACKNOWLEDGED THAT THESE MODELS HAVE THIS PROBLEM BUT WILL NOT COVER UNDER WARRANTY. THE SHINY APPEARANCE MAKES IT DIFFICULT TO SEE OUT THE WINDSHIELD IN STRONG SUNLIGHT. I FEEL THIS IS VERY UNSAFE. WILL THE AIRBAG DEPLOY PROPERLY WITH A STICKY SURFACE? *TR
Incident date: Jun 2, 2014
DASHBOARD HAS DEVELOPED A STICKY, SHINY APPEARANCE. DEALERSHIP HAS ACKNOWLEDGED THAT THESE MODELS HAVE THIS PROBLEM BUT WILL NOT COVER UNDER WARRANTY. THE SHINY APPEARANCE MAKES IT DIFFICULT TO SEE OUT THE WINDSHIELD IN STRONG SUNLIGHT. I FEEL THIS IS VERY UNSAFE. WILL THE AIRBAG DEPLOY PROPERLY WITH A STICKY SURFACE? *TR
Incident date: Jul 1, 2014
DASHBOARD IS STICKY AND SHINY, I COMPLAINED TO THE DEALERSHIP BUT THEY DID NOT REPAIR THE DEFECT. DEALERSHIP STATED THEY HAVE SEEN MANY OF THE SAME MODEL VEHICLE WITH THE SAME PROBLEM, BUT LEXUS HAS NOT ISSUED A RECALL. I FEEL THIS MATERIAL IS HAZARDOUS AS IT MAKES DRIVING DIFFICULT SINCE IT CAUSES A STRONG GLARE. *TR
Incident date: Jul 1, 2014
DASHBOARD IS STICKY AND SHINY, I COMPLAINED TO THE DEALERSHIP BUT THEY DID NOT REPAIR THE DEFECT. DEALERSHIP STATED THEY HAVE SEEN MANY OF THE SAME MODEL VEHICLE WITH THE SAME PROBLEM, BUT LEXUS HAS NOT ISSUED A RECALL. I FEEL THIS MATERIAL IS HAZARDOUS AS IT MAKES DRIVING DIFFICULT SINCE IT CAUSES A STRONG GLARE. *TR
Incident date: May 12, 2014
DASHBOARD HAS BECOME STICKY AND SHINY IN APPEARANCE. BROUGHT TO DEALER FOR REPAIR, WAS TOLD IT IS NOT COVERED UNDER ANY WARRANTY. I VOICED CONCERN OVER AIRBAG FAILURES DUE TO THE STICK DASHBOARD. IT IS ALSO NOT SAFE TO DRIVE IN SUNNY CONDITIONS. *TR
Incident date: May 12, 2014
DASHBOARD HAS BECOME STICKY AND SHINY IN APPEARANCE. BROUGHT TO DEALER FOR REPAIR, WAS TOLD IT IS NOT COVERED UNDER ANY WARRANTY. I VOICED CONCERN OVER AIRBAG FAILURES DUE TO THE STICK DASHBOARD. IT IS ALSO NOT SAFE TO DRIVE IN SUNNY CONDITIONS. *TR
Incident date: Jun 20, 2014
TL * THE CONTACT OWNS A 2014 LEXUS RX350. WHILE DRIVING 5 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT CRASHED INTO A LIGHT POLE, WHICH THEN FELL ONTO THE WINDSHIELD AND THE HOOD OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED, BUT THE CONTACT WAS UNINJURED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE ... Read more
Crash
Incident date: Jun 20, 2014
TL * THE CONTACT OWNS A 2014 LEXUS RX350. WHILE DRIVING 5 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT CRASHED INTO A LIGHT POLE, WHICH THEN FELL ONTO THE WINDSHIELD AND THE HOOD OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED, BUT THE CONTACT WAS UNINJURED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE ... Read more
Crash
Incident date: Aug 1, 2013
1.WHEN GOING DOWN HILLS IN D GEAR, UPON REACHING 55-60 MPH, WHEN THE BRAKE IS TAPPED TO SLOW DOWN THE TRANSMISSION SUDDENLY SHIFTS DOWN FROM 6TH GEAR TO 4TH GEAR AND THE RPM SPIKES TO AROUND 4,000 RPMS. 2.THIS PROBLEM WAS REPORTED TO THE SERVICE DEPARTMENT OF BERLIN CITY AUTO GROUP, IN PORTLAND, MAINE, ON OCTOBER 13, 2013. THE CAR WAS DRIVEN BY A MECHANIC ON A FLAT ROAD (EVEN THOUGH TOLD THAT... Read more
Incident date: May 16, 2014
I WAS DRIVING SOUTH ON GEORGIA 400 MERGING ONTO 85 SOUTH WHEN I SAW CARS STOPPED IN FRONT OF ME. I IMMEDIATELY APPLIED ME BRAKES - TO NO AVAIL. MY CAR KEPT GOING. I RAN INTO THE BACK OF THE CAR IN FRONT OF ME CREATING A FOUR CAR WRECK. I LATER LEARNED FROM A MARKET VALUATION REPORT THAT: SERVICE BRAKES, HYDRAULIC TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 LEXUS RX350 PASSENGER CARS MANUFACTURE... Read more
Crash
1 injured
Incident date: May 16, 2014
I WAS DRIVING SOUTH ON GEORGIA 400 MERGING ONTO 85 SOUTH WHEN I SAW CARS STOPPED IN FRONT OF ME. I IMMEDIATELY APPLIED ME BRAKES - TO NO AVAIL. MY CAR KEPT GOING. I RAN INTO THE BACK OF THE CAR IN FRONT OF ME CREATING A FOUR CAR WRECK. I LATER LEARNED FROM A MARKET VALUATION REPORT THAT: SERVICE BRAKES, HYDRAULIC TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 LEXUS RX350 PASSENGER CARS MANUFACTURE... Read more
Crash
1 injured
Incident date: May 13, 2014
TL* THE CONTACT OWNS A 2004 LEXUS ES330. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THE VEHICLE TRAVELED OVER THE SIDE WALK AND WAS ABLE TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO A MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000 AND ... Read more
Incident date: Jun 2, 2014
THE BUTTON TO START AND START THE VEHICLE IS RIGHT NEXT TO THE RADIO BUTTON. BOTH BUTTONS ARE PUSHED TO TURN THEM ON AND OFF. I ACCIDENTALLY HIT THE ENGINE START BUTTON INSTEAD OF THE RADIO BUTTON, ALL POWER TO THE VEHICLE WAS TURNED OFF, COMPLETE LOSS OF POWER STEERING, BRAKES AND ENGINE. IN ORDER TO RESTART I HAD TO COME TO A COMPLETE STOP, PUT THE VEHICLE IN PARK AND THEN RESTART THE VEHICLE, H... Read more
Incident date: Jun 2, 2014
THE BUTTON TO START AND START THE VEHICLE IS RIGHT NEXT TO THE RADIO BUTTON. BOTH BUTTONS ARE PUSHED TO TURN THEM ON AND OFF. I ACCIDENTALLY HIT THE ENGINE START BUTTON INSTEAD OF THE RADIO BUTTON, ALL POWER TO THE VEHICLE WAS TURNED OFF, COMPLETE LOSS OF POWER STEERING, BRAKES AND ENGINE. IN ORDER TO RESTART I HAD TO COME TO A COMPLETE STOP, PUT THE VEHICLE IN PARK AND THEN RESTART THE VEHICLE, H... Read more
Incident date: Jun 2, 2014
THE BUTTON TO START AND START THE VEHICLE IS RIGHT NEXT TO THE RADIO BUTTON. BOTH BUTTONS ARE PUSHED TO TURN THEM ON AND OFF. I ACCIDENTALLY HIT THE ENGINE START BUTTON INSTEAD OF THE RADIO BUTTON, ALL POWER TO THE VEHICLE WAS TURNED OFF, COMPLETE LOSS OF POWER STEERING, BRAKES AND ENGINE. IN ORDER TO RESTART I HAD TO COME TO A COMPLETE STOP, PUT THE VEHICLE IN PARK AND THEN RESTART THE VEHICLE, H... Read more
Incident date: Jun 2, 2014
THE BUTTON TO START AND START THE VEHICLE IS RIGHT NEXT TO THE RADIO BUTTON. BOTH BUTTONS ARE PUSHED TO TURN THEM ON AND OFF. I ACCIDENTALLY HIT THE ENGINE START BUTTON INSTEAD OF THE RADIO BUTTON, ALL POWER TO THE VEHICLE WAS TURNED OFF, COMPLETE LOSS OF POWER STEERING, BRAKES AND ENGINE. IN ORDER TO RESTART I HAD TO COME TO A COMPLETE STOP, PUT THE VEHICLE IN PARK AND THEN RESTART THE VEHICLE, H... Read more
Incident date: Sep 24, 2010
DOOR PANELS TO INTERIOR GOOEY STICKY AND MARKED. CHUNKS AND GOUGES FROM NORMAL WEAR. NOTICED MONTHS AFTER PURCHASED. HAD TO HAVE DASHBOARD REPLACED BECAUSE OF GAUGES DEALERSHIP PUT ON THE CAR FROM REPAIR OF A FAULTY AIRBAG. HAVE SEEN NUMEROUS COMPLAINTS ABOUT INTERIOR. POOR QUALITY INTERIOR FROM A LUXURY CAR. *TR
Incident date: Jan 16, 2014
I AM HAVING ISSUES WITH THE BRAKES AND RIDE HEIGHT. RIGHT FRONT IS LOW IN THE SUSPENSION. MATERIALLY LOWER THAN THE LEFT SIDE. AT DOWNHILL GRADE, BRAKE PEDAL FOES DOWN BUT DOES NOT HOLD THE CAR INTERMITTENT. *TR
Incident date: Jan 16, 2014
I AM HAVING ISSUES WITH THE BRAKES AND RIDE HEIGHT. RIGHT FRONT IS LOW IN THE SUSPENSION. MATERIALLY LOWER THAN THE LEFT SIDE. AT DOWNHILL GRADE, BRAKE PEDAL FOES DOWN BUT DOES NOT HOLD THE CAR INTERMITTENT. *TR
Incident date: Jun 23, 2014
MY FATHER WAS DISORIENTED AND DIDN'T KNOW WHERE HE WAS. HE JUST KEPT DRIVING, HOPING TO FIGURE IT OUT. HIS CAR WENT OFF THE ROAD DOWN INTO A VERY DEEP RAVINE. THE CAR SUSTAINED OVER $17000 IN DAMAGE. THE INSURANCE COMPANY TOTALED THE CAR. HE HAS 9 BROKEN RIBS, AND HAS BEEN IN THE ICU FOR 6 DAYS NOW. THE AIRBAGS DID NOT DEPLOY. SOMETHING IS NOT RIGHT HERE. HE BOUGHT THE CAR AT A LEXUS DEALERSHIP, P... Read more
Crash
Incident date: Jun 27, 2014
WE TOOK OUR RX350 IN FOR A 60K MILE SERVICE AND WAS TOLD THE POWER STEERING RACK WAS LEAKING AND REQUIRED REPLACEMENT. SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY WE HAD TO PAY FULL REPLACEMENT VALUE. WE HAD NO EVIDENCE OF A LEAK IN OUR GARAGE AND ENCOUNTERED NO STEERING ISSUES PRIOR TO THE SERVICE APPOINTMENT. THIS SHOULD NOT BE CONSIDERED NORMAL VEHICLE WEAR AND TEAR. SINCE THIS IS A KNOW ... Read more
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT STATED RECALL NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 13V133000 (AIR BAGS) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE FOR THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Incident date: Jan 1, 2013
REAR VIEW FAILURE TO HOLD UP IT HAS DARK SPOTS AND SCRATCHES INSIDE OF THE MIRROR CAUSING LACK OF VISIBILITY. I HAVE NOT BEEN IN ANY ACCIDENTS AND DO NOT WANT TO BE. I'VE REPORTED THIS TO LEXUS AND THEY HAVE DONE NOTHING TO CORRECT OR REPLACE DETERIORATING MIRROR. *TR
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 1994 LEXUS LS400. THE CONTACT STATED THAT THE FRONT SEAT BELTS FAILED TO RETRACT AND THE SEAT BELTS DID NOT FIT SNUG AROUND A PERSON. THE VEHICLE FAILED TO BE EQUIPPED WITH THREE SEAT BELTS IN THE REAR SEAT. THE FAILURE HAS CONTINUED TO RECUR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMA... Read more
Incident date: Jun 24, 2014
MY DASHBOARD DEVELOPED VERTICLE CRACKS IN THE DRIVER'S SIDE DASHBOARD. BECAUSE THIS DASHBOARD HAS THE AIRBAG INSIDE ON THE PASSENGER SIDE I WOULDN'T FEEL SAFE IN A CAR THAT HAD A CRACKED DASH, ANYTHING THAT WOULD MAKE AN AIRBAG GO OFF TOO SOON OR GO OFF TOO LATE CAN OR WOULD BE VERY SERIOUS. *TR
Incident date: Jun 24, 2014
DASHBOARD AND DOOR PANELS ARE MELTING, GETTING STICKY AND REFLECTING THE LIGHT FROM THE OUTSIDE.. *TR
Incident date: Nov 27, 2013
PURCHASED 4 NEW TIRES FROM COSTCO IN JUNE 2012. SINCE NOV. 2013 THE TIRE PRESSURE LIGHT HAS BEEN ON SEVERAL TIMES EVEN THOUGH THEY ARE FILLED WITH NITROGEN FOR BETTER PRESSURE. I HAVE TAKEN THE CAR BACK IN TO COSTCO TIRE CENTER SEVERAL TIMES. THE TIRES WERE CHECKED, REFILLED AND ROTATED AND NO SLOW LEAK WAS FOUND. THE TIRES ARE STILL UNDER THE 60,000 MILE WARRANTY. I BARELY PUT 5,000 MILES PER Y... Read more
Incident date: Feb 19, 2014
THE TRUNK HATCH HANDLE HAS MELTED, LEAVING BLACK RUBBERY GOO ON FINGERS IF OPENING USING THE HANDLE. RESIDUE IS HARD TO WASH OFF. CONCERNED THAT IT MELTED DUE TO ELECTRICAL PROBLEM. I'VE READ ALL COMPLAINTS AND HAVE FOUND NUMEROUS OTHER OWNERS EXPERIENCED THE SAME PROBLEM. *TR
Incident date: Feb 19, 2014
THE TRUNK HATCH HANDLE HAS MELTED, LEAVING BLACK RUBBERY GOO ON FINGERS IF OPENING USING THE HANDLE. RESIDUE IS HARD TO WASH OFF. CONCERNED THAT IT MELTED DUE TO ELECTRICAL PROBLEM. I'VE READ ALL COMPLAINTS AND HAVE FOUND NUMEROUS OTHER OWNERS EXPERIENCED THE SAME PROBLEM. *TR
Incident date: Feb 28, 2012
THE BLACK MOLDING ON PART# 84840G 8484021010 - SWITCH ASSEMBLY BACK DOOR OPENER IS EXTREMELY SOFT AND STICKY. EVERY TIME WE PUT OUR HANDS ON IT TO MANUALLY OPEN THE REAR LIFT, BLACK STICKY SUBSTANCES GET ON THE FINGERS, WHICH ARE USED TO OPEN IT. THAT PART IS SHIELDED SOMEWHAT BY THE BODY. IT WAS STICKY EVEN DURING COLD MONTHS HERE IN KANSAS AND IS STICKY AS WELL DURING THIS SPRING AND BEGINNIN... Read more
Incident date: Feb 28, 2012
THE BLACK MOLDING ON PART# 84840G 8484021010 - SWITCH ASSEMBLY BACK DOOR OPENER IS EXTREMELY SOFT AND STICKY. EVERY TIME WE PUT OUR HANDS ON IT TO MANUALLY OPEN THE REAR LIFT, BLACK STICKY SUBSTANCES GET ON THE FINGERS, WHICH ARE USED TO OPEN IT. THAT PART IS SHIELDED SOMEWHAT BY THE BODY. IT WAS STICKY EVEN DURING COLD MONTHS HERE IN KANSAS AND IS STICKY AS WELL DURING THIS SPRING AND BEGINNIN... Read more
Incident date: May 1, 2012
MY 2004 LEXUS IS 300 HAS A MELTING DASHBOARD. THE DASHBOARD HAS BECOME STICKY TO THE TOUCH AND LEAVES MARKS WHEN YOU TOUCH IT. *TR
Incident date: Jan 2, 2012
I DON'T REMEMBER THE FIRST TIME I REPORTED IT TO LEXUS BECAUSE I DON'T HAVE THE PAPERWORK WITH ME AT THIS TIME. I HAVE REPORTED PROBLEM SEVERAL TIMES WITH LEXUS OF AMERICA. I HAVE TAKEN THE VEHICLE TWICE TO LEXUS DEALER WITH NO AVAIL. THE ISSUE IS THAT THE DASHBOARD IS MELTING AND FALLING APART. DUE TO THE MELTING WHEN IM DRIVING DURING THE DAY I CAN'T SEE CLEARLY BECAUSE OF THE GLARE IN THE WI... Read more
Incident date: Jan 2, 2014
I WAS TURNING LEFT INTO A DRIVEWAY ON A TWO LANE HIGHWAY. A JEEP BEHIND ME WAS NOT PAYING ATTENTION AND TRIED TO PASS ME ON THE LEFT WHILE I WAS TURNING. THE IMPACT WAS ON THE DRIVER SIDE DOOR. I WAS HIT SO HARD HIS BUMPER TORE A WHOLE IN THE DOOR AND BROKE THE FRONT WHEEL OFF FROM MOVING ME SIDEWAYS. I WAS KNOCKED OUT FROM THE CONCUSSION AND ENDED UP IN THE MIDDLE OF THE HIGHWAY GATHERING MY ... Read more
Incident date: May 2, 2014
I TOOK MY LEXUS RX350 TO MY TIRE SHOP FOR ALIGNMENT AND NEW TIRES. UPON, INSPECTION OF STEERING RACK THE TECHNICIAN NOTICED RACK AND PINION RIGHT BOOT WAS WET WITH POWER STEERING FLUID. THE SHOP RECOMMENDED THAT STEERING RACK NEEDS TO BE REPLACED. I HAVE OWNED TOYOTAS AND LEXUS ALL MY LIFE AND NEVER HAVE STEERING RACK ISSUES BEFORE. ESPECIALLY AT THIS LOW MILEAGE. I AM DISAPPOINTED WITH LEXUS OF... Read more
Incident date: Jun 1, 2011
DASH BOARD AND INTERIOR DOOR PANELS ARE MELTING. MY DASH BOARD HAS CRACKS ABOVE THE GLOVE COMPARTMENT. THE MATERIAL IS VERY STICKY AND HAS MARKS EVERY WHERE. *TR
Incident date: Jun 16, 2014
WHILE STOPPED AT A RED TRAFFIC LIGHT, I PRESSED THE PHONE HANGUP BUTTON (BLUETOOTH CONNECTION) ON THE STEERING WHEEL AND THE ENGINE IMMEDIATELY SHUT OFF. I PUT THE CAR IN PARK, FOOT ON THE BRAKE, PRESSED THE START BUTTON ON THE DASH - ENGINE DID NOT START. TRY #4 IT STARTED. MEANWHILE THE TRAFFIC LIGHT HAD GONE THROUGH A FULL CYCLE, THEN RED AND LATE ON THE 2ND GREEN I WAS ABLE TO MOVE THE CAR. ... Read more
Incident date: Jun 16, 2014
WHILE STOPPED AT A RED TRAFFIC LIGHT, I PRESSED THE PHONE HANGUP BUTTON (BLUETOOTH CONNECTION) ON THE STEERING WHEEL AND THE ENGINE IMMEDIATELY SHUT OFF. I PUT THE CAR IN PARK, FOOT ON THE BRAKE, PRESSED THE START BUTTON ON THE DASH - ENGINE DID NOT START. TRY #4 IT STARTED. MEANWHILE THE TRAFFIC LIGHT HAD GONE THROUGH A FULL CYCLE, THEN RED AND LATE ON THE 2ND GREEN I WAS ABLE TO MOVE THE CAR. ... Read more
Incident date: Jun 17, 2014
TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES SEIZED UPON ENGAGING CAUSING THE VEHICLE TO CRASH INTO A BRICK WALL. THE CONTACT SUSTAINED NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,500. THE VIN WAS UNAVAILABLE.
Crash
Incident date: May 16, 2013
VERY BIG GLARE IN DASHBOARD THAT BLINDS YOUR VIEW IN THE WINDSHIELD WHILE DRIVING. *TR
Incident date: May 16, 2013
VERY BIG GLARE IN DASHBOARD THAT BLINDS YOUR VIEW IN THE WINDSHIELD WHILE DRIVING. *TR