Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Aug 4, 2014
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. AN INVALID VIN WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 1, 2012
FOR SEVERAL YEARS DASH AND OTHER RUBBER PARTS OF INTERIOR ARE MELTING AND FORMING A GUMMY/GLUE TYPE SUBSTANCE THAT CAUSES PERMANENT DAMAGE TO APPEARANCE AND STICKS TO ANYTHING THAT TOUCHES IT INCLUDING DAMAGING CLOTHING. LEXUS MADE ME PAY FOR LABOR TO REPLACE DASH BUT REFUSED TO REPLACE DOOR COMPONENTS SAYING IT WAS TOO EXPENSIVE TO FIX AND THEY INSISTED I PAY FOR THE ENTIRE COST OF REPLACING ALL... Read more
Incident date: Jun 20, 2014
TL * THE CONTACT OWNS A 2003 LEXUS SC430. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PART WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/16/14*LJ UPDATED 1/13/15*JS THE CONSUMER STATED THE AIR BAG MOD... Read more
Incident date: May 1, 2013
THE DASHBOARD IN MY LEXUS IS250 APPEARS TO BE MELTING. THE DASHBOARD BECOMES EXTREMELY STICKY WHEN THE VEHICLE IS IN THE SUNLIGHT. AS A RESULT OF THE INFERIOR QUALITY, A SHINE IS BEGINNING TO APPEAR ON THE DASHBOARD WHICH REFLECTS ON TO THE WINDSHIELD WHEN IN THE SUN. THE REFLECTION IN THE WINDSHIELD MAKES IT DIFFICULT TO SEE WHEN DRIVING AND IS GETTING INCREASINGLY WORSE AS TIME PASSES. *TR
Incident date: Aug 4, 2014
LEXUS GX470. ATTORNEY REPRESENTING CONSUMER REQUESTS FOR AN INVESTIGATION INTO VEHICLE FRONT DASH/CRACKING, IN THEIR CLIENT'S VEHICLE. *SMD THE CONSUMER STATED THERE WAS A CRACK AROUND THE INSTRUMENT PANEL, WHERE THE DRIVER HAS TO VIEW THE SPEEDOMETER, ETC. ALSO, THERE WAS A CRACK FORMING AROUND THE PASSENGER AIR BAG. *JB
Incident date: Aug 4, 2014
THE DASHBOARD ON MY 2006 LEXUS RX330 HAS DETERIORATED OVER TIME. THERE ARE CRACKS IN THE DASH, AND SOFT SPOTS THAT REFLECT SUNLIGHT AS GLARE TO THE OCCUPANTS OF THE CAR. MY LEXUS DEALERSHIP (LEXUS OF TAMPA BAY, FL) HAS SO FAR BEEN UNABLE TO HELP ME WITH THE DASHBOARD DEFECT. THEY TOLD ME TOYOTA CORPORATE WON'T ACKNOWLEDGE THE DEFECT, NOR PROVIDE ANY RELIEF, ESPECIALLY SINCE MY CAR IS OUT OF WARRAN... Read more
LEXUS
HS 250 HYBRID
(2010) - EXTERIOR LIGHTING
Aug 4, 2014
Incident date: Aug 3, 2014
I CANNOT HEAR THE TURN SIGNAL OF MY LEXUS. I HAVE REASONABLE HEARING AND CAN HEAR THE TURN SIGNAL OF ALL OTHER CARS THAT I CAN DRIVE. LEXUS ENGINEERS HAVE DESIGNED THE TONE OF THE TURN SIGNAL SUCH THAT PEOPLE LIKE ME CANNOT HEAR IT. AS A RESULT, I LEAVE THE TURN SIGNAL ON LONGER THAN NECESSARY. OTHER DRIVERS THEN WILL DISREGARD MY TURN SIGNAL. THIS COULD LEAD TO AN ACCIDENT. MY WIFE CAN HE... Read more
Incident date: Aug 4, 2014
THE DASH AND DOOR PANELS ARE MELTING. THE PRODUCT IS DEFECTIVE AND THE GLARE FROM THIS IS VERY DANGEROUS!! LEXUS SHOULD FIX THE DEFECTIVE PART! *TR
Incident date: Aug 1, 2012
VEHICLE'S DASHBOARD AND TRIMS ON DOOR PANELS ARE MELTING. BLACK STAINS APPEAR ON FINGER TIPS WHEN YOU TOUCH THEM. PANELS ARE CRACKING AND MELTING. *TR
Incident date: Dec 19, 2013
TL* THE CONTACT OWNS A 2007 LEXUS 350 RX. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD WAS CRACKED FROM THE STEERING WHEEL THAT EXPOSED FOAM THROUGH THE INTERIOR. THE MANUFACTURER WAS CONTACTED AND DID NOT PROVIDE A REMEDY. A LOCAL DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/11/2014... Read more
Incident date: Aug 2, 2010
MY DASH BOARD AND INTERIOR DOOR PANELS ARE MELTING. WHEN IT IS HOT IF YOU TOUCH IT THE BLACK MATERIAL COME OFF ON YOUR HANDS OR IN YOUR NAILS. MY DASH BOARD HAS CRACKS ABOVE THE GLOVE COMPARTMENT. THE MATERIAL IS VERY STICKY AND HAS MARKS EVERY WHERE. I HAVE KEPT MY CAR UP VERY WELL, BUT THIS MAKES THE CAR LOOK REALLY BAD. NOT CONSIDERING THE HARM IT COULD BE CAUSING HEALTH WISE. I LOVE MY LEXUS B... Read more
Incident date: Jun 15, 2007
THE DASH BOARD IS MELTING SINCE 2007, LEXUS DID NOT DO ANY MORE THAN CHANGE PASSENGER AIR BAG COVER THAT AFTER A WILE STARTER MELTING AGAIN, THEY BLAME AT SUN EXPOSURE, THE CAR IS ALWAYS IN THE GARAGE AND IS USED VERY LITTLE TODAY THE MILEAGE IS 48,000, WE COMPLAINED TO LEXUS A LITTLE AFTER THE WARRANTY WAS OVER WITH NO RESULT. WE ARE AFRAID OF TOXICITY THAT CAN AFFECT OUR HEALTH WE EXPRESS THIS ... Read more
Incident date: Jul 1, 2013
DASHBOARD IS EXTREMELY STICKY AND APPEARS TO BE MELTING. *TR
Incident date: Feb 26, 2013
I NOTICED THAT THE DASH BOARD AND THE SIDE PANELS (BOTH SIDES -DRIVERS AND PASSENGER SIDE) ON MY LEXUS-IS-350 HAVE BEEN MELTING AWAY SINCE JULY 2010 AND AFTER MUCH COMPLAINT, THE DEALER REPLACED THE DASH BOARD COVER IN FEBRUARY 2013. HOWEVER THE DEALERSHIP SERVICE DEPARTMENT REFUSES TO REPLACE THE SIDE PANELS. THEY NAMED THE PROBLEM AS A "COSMETIC CONCERN" ON 2/26/2013 WHEN I COMPLAINED THAT THE ... Read more
Incident date: Jul 8, 2014
THE INDICATOR NEEDLE ON THE SPEEDOMETER WENT DARK, RESULTING IN A BLACK ON BLACK SPEEDOMETER READING. THE LEXUS DEALER SAYS NEITHER THE LIGHT NOR THE NEEDLE CAN BE REPLACED. PROTOCOL CALLS FOR THE COMPLETE REPLACEMENT OF THE INSTRUMENT BOARD AT A COST OF $3000, ACCORDING TO LEXUS USA. THIS IS NOT A WEAR AND TEAR QUESTION BUT A RESULT OF POOR DESIGN. DRIVING AN AUTO WHOSE SPEED CANNOT BE DETERMIN... Read more
Incident date: May 11, 2009
MY DASHBOARD ON MY 2006 LEXUS RX 330 IS LITERALLY PEELING OFF, IT IS CRACKED EVERYWHERE AND IN SOME SPOTS THE DASHBOARD COATING/COVER IS JUST NOT THERE,IT HAS CRUMBLED AND FELL OFF. *TR
Incident date: May 3, 2012
MY INTERIOR IS MELTED AND HAS STAINED AND RUINED NEW EXPENSIVE CLOTHING . ITS ALSO REFLECTING SUN FROM DASHBOARD TO WINDSHIELD MAKING IT HARD TO SEE ON SUNNY DAYS. ITS HORRIBLE BECAUSE THE REST OF MY CAR IS IN GREAT SHAPE AND WELL KEPT CONDITION. *TR
Incident date: Jul 10, 2014
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V270000 (BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE DEALER INFORMED THAT THE PART WOULD NOT BECOME AVAILABLE UNTIL MID AUGUST OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 4, 2009
THE DASHBOARD HAS BEEN MELTING AND CRACKING SINCE JUNE 2009. IT HAS CONTINUED TO DETERIORATE THROUGH THE YEARS TO THE POINT THAT ITS FALLING APART. *TR
Incident date: Jul 24, 2014
THE AIRBAG LIGHT IS NOW CONSTANTLY DISPLAYING RED ON MY DASHBOARD. NALLEY LEXUS OF SMYRNA GA STATED THAT THERE IS A SHORT IN THE WIRE HARNESS AND IT NEEDS TO BE REPAIRED AT A COST OF $3300 OR THE AIRBAGS WILL NOT WORK IN THE EVENT OF A CRASH. FROM READING ONLINE IN THE LEXUS OWNERS BLOGS, THIS IS VERY COMMON AND I HAVE READ IN THE FORUMS THAT LEXUS, IN 2006, 2007, INSTALLED A WIRING HARNESS THAT... Read more
Incident date: Jul 1, 2013
DASHBOARD ON THIS VEHICLE IS SLOWLY MELTING OFF CAUSING A HAZARDOUS GLARE WHEN DRIVING. THE GLARE INTERFERES WITH VISION WHILE DRIVING. WITH THE DASHBOARD MELTING I AM NOW QUESTIONING WHETHER THE AIR BAGS ARE IN FULL FUNCTION OR IF THEY ARE FAULTY. THE DOOR PANELS ARE STAINING CLOTHING AND HANDBAGS AS WELL. LEXUS HAS SAID THIS HAS BEEN REPORTED MANY TIMES AND THEY ARE AWARE BUT THEY ARE UNABLE T... Read more
Incident date: Jul 1, 2013
DASHBOARD ON THIS VEHICLE IS SLOWLY MELTING OFF CAUSING A HAZARDOUS GLARE WHEN DRIVING. THE GLARE INTERFERES WITH VISION WHILE DRIVING. WITH THE DASHBOARD MELTING I AM NOW QUESTIONING WHETHER THE AIR BAGS ARE IN FULL FUNCTION OR IF THEY ARE FAULTY. THE DOOR PANELS ARE STAINING CLOTHING AND HANDBAGS AS WELL. LEXUS HAS SAID THIS HAS BEEN REPORTED MANY TIMES AND THEY ARE AWARE BUT THEY ARE UNABLE T... Read more
Incident date: Jul 31, 2014
I WOULD LIKE TO FILE A COMPLAINT CONCERNING THE DASH IN MY LEXUS. THE DASH IS MELTING AND CREATING A GLARE ONTO THE WINDSHIELD. I HAVE SPOKEN WITH SEVERAL LEXUS DEALERS AND THEY ARE AWARE OF THE PROBLEM, BUT THE MANUFACTURE HAS NOT HAD A RECALL AT THIS TIME. THE COST FROM THE LEXUS DEALER IS AROUND $2500.00. AFTER MUCH RESEARCH ON THE INTERNET, THIS IS NOT JUST A FEW CARS WITH THE PROBLEM. *... Read more
Incident date: Jul 11, 2011
I HAVE A 2007 CAR WITH 77,000 MILES ON IT. IN JULY OF 2011, I NOTICED THAT THE DASHBOARD WAS GETTING STICKY AND SHINY AND HAD THE START OF A SMALL CRACK IN IT. OVER THE NEXT FEW YEARS, THE CRACK GOT HUGE AND SPREAD. AT THIS POINT I CAN ACTUALLY PEEL PARTS OF THE DASH OFF BY HAND. THE PLASTIC ON THE DASH LOOKS LIKE IT IS MELTING, IT IS SHINY AND STICKY TO THE TOUCH. ANOTHER ISSUE I HAVE WITH... Read more
Incident date: Mar 10, 2014
I NOTICED EXTENSIVE CRACKING OF MY DASHBOARD. I COULDN'T BELIEVE IT...IT SEEMED TO SHOW UP ALL AT ONCE, AND I HAD NEVER HAD THIS HAPPEN TO A VEHICLE BEFORE. MY RX HAS LOW MILES AND HAS NEVER BEEN IN ANY KIND OF ACCIDENT. IN 45 YEARS WE HAVE OWNED MANY VEHICLES, HAVE DRIVEN MANY OF THEM TO OVER 200,000, AND NONE OF THEM HAVE EVER HAD A CRACK IN THE DASH, MUCH LESS CRACKING ACROSS THE ENTIRE DASH! ... Read more
Incident date: Jul 4, 2011
INTERIOR DOOR PANELS AND DASH ARE MELTING... *TR
Incident date: Jan 1, 2005
MY LEXUS DASHBOARD IS MELTING AWAY. THE DASH HAS ALREADY BEEN REPLACED ONCE BY THE DEALER BUT IT IS AGAIN MELTING AWAY. *TR
Incident date: Mar 23, 2010
I BOUGHT THIS CAR USED ON MARCH 2010. AT FIRST I THOUGHT THE PREVIOUS OWNER HAD SPRAYED SOMETHING ON THE DASH TO CLEAN IT. THE DASH WAS REFLECTING THE SUN SO BAD THAT WE FINALLY BOUGHT A COVER AND INSTALLED IT. THIS HAS BEEN A LIFE SAVER! I SAW ANOTHER PERSON ON TV WITH THE SAME PROBLEM, AND THIS PROMPTED ME TO DO SOME MORE RESEARCH. IT IS TRUE THAT THE ENTIRE DASH BOARD IS MELTING! I WAS UN... Read more
Incident date: Apr 12, 2013
ONE DAY I JUST GOT INTO MY CAR AFTER CLEANING IT AND THE DASH WAS VERY STICKY, I THOUGHT SOMEONE SPLIT SOMETHING IN MY CAR SO I WIPED IT DOWN BUT IT DID NOTHING. *TR
Incident date: Jun 15, 2012
MY DASHBOARD IS MELTING! *TR
Incident date: Jul 1, 2013
FOR SEVERAL YEARS NOW MY DASHBOARD HAS BEEN VERY STICKY IN THE DAYTIME WHICH CAUSES A VERY BRIGHT REFLECTION / GLARE. THE SIDE DOOR PANELS ALSO ARE LIKE DETERIORATING AND EASILY SCRATCH AND PEEL OFF. THE VEHICLE IS VERY STICKY AND LEAVES A BLACK / DIRTY MARK ON YOUR HAND IF TOUCHED.
Incident date: Apr 18, 2014
TL* THE CONTACT OWNED A 2010 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT SWERVED TO AVOID A CRASH FROM AN ONCOMING VEHICLE. AS A RESULT, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER STATED THAT ... Read more
Crash
1 injured
Incident date: Jul 1, 2014
THE HEADLIGHTS WILL STOP WORKING INTERMITTENTLY WHILE DRIVING. AT TIMES ONLY THE DRIVER SIDE HEADLIGHT WILL NOT WORK, BUT AT OTHER TIMES BOTH WILL NOT WORK. MANY TIMES ROTATING THE HEADLIGHT CONTROL ON THE STEERING WHEEL LEFT STEM TO THE OFF POSITION AND THEN TURNING THE CONTROL BACK TO THE ON POSITION WILL CAUSE THE HEADLIGHTS TO ILLUMINATE. OTHER TIMES I MUST PULL TO THE SIDE OF THE ROAD, TUR... Read more
Incident date: Jul 1, 2014
THE HEADLIGHTS WILL STOP WORKING INTERMITTENTLY WHILE DRIVING. AT TIMES ONLY THE DRIVER SIDE HEADLIGHT WILL NOT WORK, BUT AT OTHER TIMES BOTH WILL NOT WORK. MANY TIMES ROTATING THE HEADLIGHT CONTROL ON THE STEERING WHEEL LEFT STEM TO THE OFF POSITION AND THEN TURNING THE CONTROL BACK TO THE ON POSITION WILL CAUSE THE HEADLIGHTS TO ILLUMINATE. OTHER TIMES I MUST PULL TO THE SIDE OF THE ROAD, TUR... Read more
Incident date: Mar 11, 2014
I HAVE A 2008 LEXUS IS250 THAT IS OUT OF WARRANTY. THE DASHBOARD AND DOOR PANELS LITERALLY STARTED MELTING. I CONTACTED TOYOTA/LEXUS A FEW MONTHS AGO SINCE NOT ONLY WAS THE DASHBOARD MELTING BY THE DAY BUT THE DOOR PANELS ARE ALSO MELTING RUINING SEVERAL PAIRS OF PANTS. I WAS TOLD THAT THE VEHICLE WAS OUT OF WARRANTY & THAT THERE WAS NOTHING THEY COULD DO. AFTER SEVERAL CALLS, I RECEIVED A CALL FR... Read more
Incident date: Jun 7, 2014
THE DASHBOARD OF MY 2007 ES 350 IS MELTING AWAY. IT HAS A REALLY SHINY & STICKY AREA ON THE DRIVER SIDE WHICH, CAUSES A LOT OF GLARE ON THE WINDSHIELD & MAKING IT A SAFETY CONCERN. ALSO, THE DASHBOARD HAS AREAS THAT STARTED CRACKING DUE, TO THE SAME ISSUE. ALSO, THE DOOR PANELS ARE MELTING AS WELL. I TRY TO PROTECT THE DASHBOARD WITH THE SUNSHADES, BUT IT IS GETTING WORSE (EACH DAY). PLEASE HE... Read more
Incident date: Jun 4, 2012
MY LEXUS ES 350 HAS BEEN HAVING A STICKY, MELTING DASHBOARD SINCE 2012, EVERYTHING STICKS TO IT AND ITS COLOR STAINS EVERYTHING IT TOUCHES. *JS
Incident date: Dec 1, 2010
PLASTIC INTERIOR BODY PARTS, IN PARTICULAR THE DASH BOARD, HAVE LOST THEIR HARDNESS AND HAVE BECOME STICKY. EVERYTHING (DIRT, HAIR, PAPER, ETC.) STICKS TO THEM AND THEY ARE UNCLEANABLE. *JS
Incident date: Apr 1, 2010
MY DASHBOARD AND DOOR PANELS ARE MELTING. CONCERNS ABOUT GLARE AND AIRBAG. *JS
Incident date: Jun 2, 2014
THE SIDE PANELS AND DASHBOARD WERE MELTING AWAY AND FALLING IN PIECES. I CONTACTED THE DEALER AND AFTER A LONG FIGHT, THEY SAID THAT LEXUS AGREED TO REPLACE TO DEFECTIVE PARTS, EVEN OUT OF WARRANTY BUT I HAVE TO PAY LABOUR FOR OVER $ 1000.00 *JS
Incident date: Jul 4, 2011
MELTING DASH AND DOOR PANELS. *JS
Incident date: Jul 15, 2014
THE REAR VIEW MIRROR ON MY LEXUS IS 250 HAS DEVELOPED BLACK LINES AND BLACK SPOTS ON THE MIRROR SO SEVERE THAT I CANNOT EVEN SEE OUT OF THE REAR VIEW MIRROR. I HAVE RESEARCHED ON THE INTERNET AND FOUND OUT THAT THOUSANDS OF OTHER LEXUS OWNERS ARE EXPERIENCING THE SAME PROBLEM. WHEN YOU CANNOT SEE OUT OF YOUR REAR VIEW MIRROR BECAUSE OF THE BLACK SPOTS AND BLACK LINES YOU NOW ARE SUBJECT TO BLIN... Read more
Incident date: May 5, 2014
THE MATERIAL THE DASHBOARD IS MADE OF IS MELTING FROM THE HEAT. *JS
Incident date: Jul 29, 2014
I HAVE A 2007 LEXUS IS 250. I'VE HAD IT FOR 7 YEARS NOW AND LOVE EVERYTHING ABOUT IT. BUT ABOUT 2-3 YEARS AGO, THE VINYL INTERIOR STARTING GETTING STICKY. IT'S GOTTEN WORSE THAT IF YOU TOUCH IT THE COLOR COMES OFF ON YOUR FINGERS. I HAVE A BIG SHINY AREA ON THE DASHBOARD WHICH REFLECTS ON THE FRONT WINDSHIELD AND MAKES VISIBILITY DIFFICULT. I KNOW THERE'S OTHERS HERE IN SOUTH FLORIDA WITH THE SAME... Read more
Incident date: Jul 29, 2014
I HAVE A 2007 LEXUS IS 250. I'VE HAD IT FOR 7 YEARS NOW AND LOVE EVERYTHING ABOUT IT. BUT ABOUT 2-3 YEARS AGO, THE VINYL INTERIOR STARTING GETTING STICKY. IT'S GOTTEN WORSE THAT IF YOU TOUCH IT THE COLOR COMES OFF ON YOUR FINGERS. I HAVE A BIG SHINY AREA ON THE DASHBOARD WHICH REFLECTS ON THE FRONT WINDSHIELD AND MAKES VISIBILITY DIFFICULT. I KNOW THERE'S OTHERS HERE IN SOUTH FLORIDA WITH THE SAME... Read more
Incident date: Aug 8, 2012
ON OR ABOUT AUGUST 2012, I BEGAN TO NOTICE THAT MY DASH BOARD WAS STICKY. I ATTEMPTED TO CLEAN IT BUT THAT DID NOT SOLVE THE PROBLEM. IT KEPT GETTING WORSE AND WORSE. IT SEEMS LIKE THE INSIDE OF MY CAR IS MELTING. THE DASHBOARD AND THE BLACK PANELING ON THE DOORS IS MELTING. WHEN DRIVING IN DIRECT SUNLIGHT, IT IS DIFFICULT TO SEE OUT OF THE FRONT WINDSHIELD. *JS
Incident date: Apr 1, 2014
THE DASHBOARD BEGAN CRACKING ALL AROUND THE GLOVE BOX. THE CAR HAS BEEN GARAGE KEPT AND SHOULD NOT BE CRACKING DUE TO HEAT. I RESEARCHED THE PROBLEM ON THE WEB AND FOUND THIS TO BE A COMMON ISSUE WITH THE LEXUS DASHBOARDS. I WENT TO BOTH THE DEALER AND LEXUS CORPORATE OFFICE FOR ASSISTANCE AND THE REFUSED ANY HELP. THE OFFERED TO REPALCE IT FOR $2,500. *JS
Incident date: Jan 5, 2009
IN 2009 MY DASHBOARD STARTED CRACKING AND PEELING. I TOOK IT TO LEXUS OF THE PALM BEACHES, WHERE I BOUGHT IT FROM AND THEY REFUSE TO REPAIR IT. THEY TOLD ME THAT I WOULD HAVE TO PAY 2000. FOR THE REPLACEMENT DASHBOARD. I CALLED THE CORP. OFFICER AND COMPLAINED AND RECEIVED A LETTER STATING THAT THEY WOULD GIVE ME 25% OFF FOR THE REPLACEMENT DASHBOARD. THAT WAS UNACCEPTABLE BECAUSE THEIR PR... Read more
Incident date: Jul 10, 2009
WHEN YOU SPEND TENS OF THOUSANDS OF DOLLARS ON A CAR, YOU DON'T EXPECT IT TO LITERALLY MELT AWAY. MY 2006 LEXUS IS 250 IT'S LITERALLY MELTING AWAY, EVERY DAY. THE DASHBOARD AND SIDE PANELS ARE TURNING STICKY AND MELTING IN THE FLORIDA SUN. WHEN I TOUCH THE DASHBOARD MY FINGERS STICK AND TURN BLACK. IT MAKES ME MAD!! EVERY TIME I GET IN MY CAR I WORRY THE MELTING DASHBOARD COULD BE A SAFETY I... Read more
Incident date: Jul 27, 2014
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING APPROXIMATELY 2 MPH INTO HIS DRIVEWAY, THE CONTACT REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL IN ORDER TO DEPRESS THE BRAKE PEDAL. THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO THE HOUSE. THE CONTACT WAS UNINJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,658. UP... Read more
Crash