Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jul 30, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more
Incident date: Jul 31, 2025
The transmission oil cooler pipes commonly leak on 2010-2013 LR4 and Range Rover Sport (LS) to the extent that a TSB (LTB00378NAS2) was issued on September 9th 2014 by JLR. The fluid leak causes undue wear on the transmission along with corrosion of the chasis. JLR in Alpharetta, GA wants to charge $3,100 dollars to replace the defective parts. I believe that this problem is much more common that... Read more
Incident date: Jun 22, 2024
-As a regular driver in the DC area, I have repeatedly experienced the Lane Departure Avoidance system disabling itself mid-drive. This is particularly troubling in city driving conditions marked by unpredictable traffic, unclear lane markings, and frequent distractions—scenarios where these safety features are most essential. Lane Departure Avoidance helps prevent accidents by alerting drivers ... Read more
Incident date: Jul 14, 2025
I had 2 occasions in one day where my car did a phantom brake. It was unexpected and got me concerned and nervous. No orher car in front of me to cause this issue.
Incident date: Jul 11, 2025
..... ON AT LEAST 5 SEPERATE OCCASIONS OUR 2021 MAZDA CX5 SUV ACCELERATED TO A HIGH RATE OF SPEED (ON IT'S OWN). IT HAS DONE IT TO MY WIFE AND I BOTH. I CONTACTED TWO DIFFERENT MAZDA SERVICE CENTERS AND WAS ADVISED THEY HAVE NO KNOWLEDGE OF THIS AND THAT THERE ARE NO OPEN RECALLS OR TSB's AND AS INTERMITTENT AS IT IS IT WOULD BE ALMOST IMPOSSIBLE TO DUPLICATE. ON JULY 18TH THE CAR ACCELERATED (ON ... Read more
Crash
1 injured
Incident date: Jul 25, 2025
ENGINE CARRIER OR CRADLE RUSTED AND CRACKED CAUSING DRIVERS SIDE A ARM TO MAKE WHEEL UNSTEERABLE PULLNG VEHICLE TO THE LEFT. COULD HAVE CAUSED SERIOUS ACCIDENT OR HEAD ON COLLISION AS IT WAS PULLED INTO ONCOMING TRAFFIC LANE. I WAS ABLE TO STEER VEHICLE INTO A PARKING LOT AND HAD TO HAVE IT TOWED TO MY MECHANIC WHO CONFIRMED THE THE CAUSE WAS BY RUST THROUGH ON SUB FRAME ENGINE CARRIER . COMPONENT... Read more
Incident date: Jul 25, 2025
Driving on the highway, all of a sudden, my car dashboard shows a message that " Vehicle will shut off soon" and the accelerator does not work. It was horrifying; there is no median to pull the vehicle out.
Incident date: Jul 26, 2025
MGU bearings in alternator are going out. Need replacement.
Incident date: Jul 1, 2023
See attached document for complaint.
Incident date: Jul 23, 2025
The contact owns a 2017 Ford Fusion. The contact stated that while driving 65 MPH, the vehicle jerked, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not re... Read more
Incident date: Jun 4, 2025
The contact owns a 2022 Nissan Rogue. The contact stated that while waiting in the front passenger seat for her husband, she extended her left leg to depress the brake pedal and start the engine. Soon after starting the vehicle, the contact felt the vehicle slowly moving backwards while the vehicle was in park(P). While in a state of panic, the contact opened the passenger door and screamed to her... Read more
Crash
Incident date: Jun 4, 2025
Transmission failure & clutch needs replacement. Vehicle started hard shifting at low MPH.
Incident date: Jun 4, 2025
The contact owns a 2021 Honda CR-V. The contact stated that upon starting the vehicle, the check engine warning light remained illuminated. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the fuel injector was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The app... Read more
Incident date: Jun 6, 2025
Seat belt latch quit working. Latch no longer connects. Internal spring and related issues found by dealer. Repair in process.
Incident date: Jul 1, 2025
The vehicle has experienced ongoing powertrain and electrical malfunctions over several months. The most common symptoms include being stuck in 4th gear (limp mode), complete loss of RPM and speedometer readings, and illumination of the check engine and ESC lights. Most recently, while traveling at approximately 10 mph, the vehicle experienced a sudden loss of both acceleration and braking. The br... Read more
Incident date: Jul 7, 2025
The Transmision went out at 80k miles leaving me stranded. They did correct the issue. However, thought that I would report this because I was in traffic causing and almost wrecked
Incident date: Jul 7, 2025
AT AROUND 60,000 MILES I HAD EXPERIENCED SHUTTERING AND JERKING IN LOW GEARS AND THE VEHICLE SHOOTS FORWARD WHEN COMING TO A COMPLETE STOP. I WAS ABLE TO TAKE THE VEHICLE IN A SHORT TIME AFTER AND I WAS TOLD BY THE DEALERSHIP THAT IT NEEDED A TRANSMISSION FLUSH. I COMPLETED THE FLUSH AND AFTER A WEEK OR TWO IT STARTED DOING IT AGAIN. I TOOK IT TO A TRANSMISSION SHOP AND THEY ADVISED IT IS TH... Read more
Incident date: Jul 5, 2025
Subject: Safety Complaint – TPMS & Trunk System Failure on 2020 Ford Escape Hybrid I’m reporting two ongoing issues with my 2020 Ford Escape Hybrid that I believe are connected to a recall I’ve seen issued for other vehicles of the same make and model year. 1. Tire Pressure Monitoring System (TPMS): My dashboard only displays pressure readings for two of the four tires. The other two do no... Read more
Incident date: Jun 3, 2025
The auto high beam system on my 2023 Honda Ridgeline frequently malfunctions. It prematurely dims the high beams when approaching reflective road signs or street lighting, even with no oncoming traffic present. More concerning, the system immediately reactivates high beams afterward — sometimes directly into the eyes of oncoming drivers, creating a blinding hazard. This behavior has occurred mul... Read more
Incident date: Jun 3, 2025
My vehicle is supposed to have a sensor wire for a break master cylinder and it doesn’t
Incident date: Jun 3, 2025
I was involved in a vehicle crash on 7-1-25. I had just pulled out of the gas station and was coming up to a stop sign so I was only going about 8mph I put my foot on the brake and nothing happened. I had my foot all the way down on the brake pedal because I saw a car coming and they were traveling at about 40mph. No automatic braking nothing worked. I had no control. I just prayed that I hope thi... Read more
Crash
1 injured
Incident date: Jul 18, 2025
Stopped for gas, vehicle started but would not go into gear, engine lights indicated 'Check hybrid system', warning lights shown. 1/2 hr on the phone with dealership to assist. No problem detected when returning to home dealer. Second episode occurred, vehicle at dealer for the past 4 weeks. Episode repeated at dealership yet "no abnormalities are detected with diagnostics ".
Incident date: Jul 9, 2025
I am experiencing engine issues with my 2017 Kia Niro Touring Launch Edition at approximately 111,000 miles, including engine hesitation and lack of acceleration, along with engine code P0011. These symptoms started suddenly and have made highway driving difficult and potentially unsafe, as I was recently in the mountains unable to exceed 35 mph. This appears to be a widespread issue among 2017 Ki... Read more
Incident date: Jun 7, 2025
1) Driving on an expressway and the red warning light goes on - two red bars with a sterring wheel in the middle. Car sounded an alarm that indicated we were going to crash. No cars in front of us. 2) Driving on the expressway with the cruise control on. Driving 75 miles an hour and the vehicle goes to 30 miles an hour and I have to accelerate. Thank the Lord no one was behind me. This has happ... Read more
Incident date: Jul 17, 2025
TIPM failure. Recall 07V291000 My vehicle (2007 Jeep Wrangler) is not included in the recall, although it was recalled for this model. Car suddenly had a variety of bizarre electrical malfunctions including wipers acting on their own, difficulty starting, and stalling while driving. Mechanic inspection ($150) Also contirmed that it is the TIPM. The vehicle is too dangerous to drive before t... Read more
Incident date: May 30, 2024
The contact owns a 2024 Honda Civic. The contact stated that the front driver’s side headlight assembly had experienced water intrusion, and the headlight failed to illuminate as needed. The vehicle was taken to the local dealer who replaced the headlight assembly, and the vehicle was repaired. The contact stated that the due to the water intrusion into the headlight assembly, the body control m... Read more
Incident date: Apr 18, 2022
The contact owns a 2025 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the panoramic and center display went blank, failing to display critical safety information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle ... Read more
Incident date: Jul 13, 2025
The backup camera stopped working around July 1. I took the vehicle to the dealer and the dealer could not fix the problem. The dealer says GM is aware that some vehicles have their backup camera stop working and is working on a software fix. Backup cameras have been a required safety item on all cars sold in the US since 2018. An inoperable camera thus is a safety risk. There are no warning light... Read more
Incident date: Jun 29, 2025
Today, 7-12-25, I tried to place my 2016 Dodge Dart in park. The car would not go into park, and I could not get the key out after trying to turn it off. The Shifter would not go into Drive, and was stuck in Reverse. I had the car repaired for a Recall on the Shifter Cable Bushing at my Local Dodge Dealer a few years back, and now it's doing the same thing it was prior to the Recall. Car is now s... Read more
Incident date: Jun 27, 2025
The vehicle was charging to 100% and once it reached 81%, jumped to 100% and stopped charging. Two days later, the vehicle populated an error “Battery Management System”. The vehicle was checked in to a dealer and it was confirmed that there was a faulty cell, and the high voltage battery must be replaced. It was confirmed that if I were to keep driving, the battery reading could drop at any p... Read more
Incident date: Jul 10, 2025
I was driving 10-15km/h over speed bump suddenly my car going backwards I took a glimpse on my display panel and it showed that the car was in D mode. This is seriously can cause accident!
Incident date: Jul 10, 2023
The car horn stopped working very suddenly, without any prior warning, while I was driving. The car has around 36000 miles on it, so the horn dying out was a surprise. Driving without a functioning horn has also become a safety issue. I have an upcoming appointment with the dealership to diagnose and fix the problem.
Incident date: May 24, 2025
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer... Read more
Incident date: Jul 2, 2025
We have had a problem where our battery had died on us out of nowhere. We took it to autozone to check out or battery and they said it was low and we just had to drive it around so we can charge it. We did that didn’t work so we changed the battery. Well two months later our car won’t start anymore and our battery drained again. Now our car won’t start we had to jump start it again and even ... Read more
Incident date: Dec 18, 2024
The ABS warning light has appeared and the dealership inspected the vehicle and stated the ABS needs to be replaced. Research shows multiple RAM 1500 trucks from 2016-2019 have had a recall on this system, but as far as I know, no recall was issued on mine. I do not know where to look to view all recalls that were issued on a particular vehicle.
Incident date: Jun 19, 2025
This 2024 Honda CRV only had 24k miles and experienced total transmission failure. I was traveling and started experiencing problems. Two factory Honda dealers (Dahl Honda rhinelander and a Duluth Honda dealer) turned me away for repairs, even though they said it was the CVT. The cvt would make loud clunking and clanging noise. During driving it would hesitate and then surge creating a drivabil... Read more
Incident date: Jul 1, 2024
After the 73B recall was performed on my 2018 Chrysler Pacifica Hybrid, the vehicle began experiencing persistent check engine lights and charging issues, especially during charging. Diagnostic scans revealed codes U0412 (invalid data from battery energy control module) and P0BBE (hybrid battery pack voltage variation), both directly related to the high-voltage battery system. These issues began w... Read more
Incident date: Jul 2, 2025
Bought my truck with 29,000 miles on it. Was making a noise in rear tire. Took it in and it was the break calilper. Dealership wanted $1500 to replace it a week after I bought it. Stated that it was not covered. After a week of arguing, they did not charge me for it. Around 40,000 miles, every once in a while, it would feel like I was being rear ended when I came to a stop. It was not often, bu... Read more
Incident date: Jun 30, 2025
Went to pull out into traffic and the transmission would not go into gear. It would not go forward or reverse, so I had to push it out of the road. There were no warning lamps on for transmission service.
Incident date: Dec 15, 2023
Multiple warning lights for “Automatic Emergency Braking Unavailable Service Required” along with “Blind Spot Unavailable Service Required” this truck required 4 (four) trips to the dealer to find a resolution. Parts took 50 days to arrive so had to disable these important safety systems and continue driving. Blind spot light on passenger side mirror goes off randomly in heavy rain even af... Read more
Incident date: Jun 28, 2025
For the second time I was driving and all of a sudden lost power and couldn’t give it gas to go. I was almost hit from behind both times.
Incident date: Jun 19, 2025
On May 17, 2025, my vehicle suddenly shut down in heavy traffic on a major NYC highway (no shoulder), creating a hazardous situation. There was no warning or alert before the engine shut off completely. I was unable to restart the car, and the gear shifter was locked. The brake pedal also became unresponsive temporarily. After some time, the brake unlocked, but the ignition remained inactive and t... Read more
Incident date: Feb 1, 2025
I BOUGHT MY CAR IN 2020, IN THAT SAME YEAR I TOOK THE CAR TO THE DEALER BECAUSE "SERVICE SHIFTER" LIGHT KEPT COMING UP. IT WOULD COME UP IN MOMENTS WHERE I WOULD BRAKE OR GAS AND THE CAR SKIPPED BEFORE COMPLETING THE TASK. I ENDED SPENDING $600 FOR THE 'REPAIRMENTS" FOR IT TO NOT GET FIXED. I TOOK IT BACK AGAIN TO GET IT CHECKED OUT AND THE DEALER SAID IT WAS FINE. ITS 2025 NOW AND IM STILL HAVING... Read more
Incident date: Dec 1, 2023
Odometer Fraud. The contact purchased a 2016 Subaru Forester. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 108,127 and at the time of registration, it was discovered that the mileage was 110,000. The contact stated that on a Carfax Report the ... Read more
Incident date: Jun 23, 2025
My Ram has the ETorque Generator that failed. It has caused the vehicle to suddenly stop and lose power. It first lost all electrical components in the interior. Then driving function shut off which includes the power steering. I was then driving down the street and it suddenly stopped and grinded into the park position of the transmission. The engine bay was very hot and I was surprised a fire di... Read more
Incident date: Dec 20, 2023
Coolant leaking, engine overheating, dealer says not covered issue despite it being a known issue (see customer satisfaction notification zd8 coolant leak. But dealership is going to charge me over five hundred dollars to replace a gasket and use some lock tight on my vehicle. I understand there isnt a RECALL on my vin in particular but I also can read and the narrative in the above mentioned noti... Read more
Incident date: Feb 1, 2025
The contact owns a 2004 Toyota Tacoma equipped with Toyo Tires, Tire Line: Open Country HT, Tire Size: 265/70/R16, DOT Number: CXLJA881918. The contact stated while driving at various speeds, the steering wheel was shuddering significantly. The vehicle was taken to Walmart for the tires to be balanced and the wheels rotated. The mechanic informed the contact that the service could not be performed... Read more
Incident date: Dec 23, 2024
The vehicle does not accelerate entering roadway, transmission replaced in 2022, catalytic convertor replaced in 2024. Several instances occurred when entering highway vehicle lost power and failed to merge safely, ultimately requiring hasty exit to roadside to avoid collision. The vehicle was purchased used but has been a safety risk since purchase date. Originally diagnosed transmission, then ca... Read more
Incident date: Dec 20, 2023
I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who... Read more
Incident date: Mar 1, 2025
In March of 2025, my steering of the model X became really stiff. As time went on, the problem became worse and no longer able to turn left or right without major force. I made an appointment with Tesla and took it in for servicing. At this time they changed the steering bolts and steering shaft April 23, 2025. This cost $489.70 (I will attach invoice). As soon as I picked up the vehicle my steeri... Read more