Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 14, 2014
I PURCHASED A 2008 LEXUS IS250 AS A CPO AND IN THE 3+ YEARS I HAVE OWNED IT I HAVE BEEN COMPLAINING TO LEXUS ABOUT THE BREAKDOWN/MELTING OF THE DASH AND DOOR PANELS IS GETTING WORSE EVERYDAY, ESPECIALLY NOW THAT IT IS SUMMER. THE BREAKDOWN/MELTING OF THE DASH IS CAUSING A GLARE THAT BLOCKS OUT MY VIEW OF THE ROAD, I HAVE PICTURES TO PROVE A MID SIZED CAR CAN BE COMPLETELY BLOCKED OUT BY THE GLA... Read more
Incident date: Jul 14, 2014
I PURCHASED A 2008 LEXUS IS250 AS A CPO AND IN THE 3+ YEARS I HAVE OWNED IT I HAVE BEEN COMPLAINING TO LEXUS ABOUT THE BREAKDOWN/MELTING OF THE DASH AND DOOR PANELS IS GETTING WORSE EVERYDAY, ESPECIALLY NOW THAT IT IS SUMMER. THE BREAKDOWN/MELTING OF THE DASH IS CAUSING A GLARE THAT BLOCKS OUT MY VIEW OF THE ROAD, I HAVE PICTURES TO PROVE A MID SIZED CAR CAN BE COMPLETELY BLOCKED OUT BY THE GLA... Read more
Incident date: Jun 27, 2014
WITH LITTLE/NO WARNING, AUTOMATIC TRANSMISSION (2WD) FAILED. ALL GEARS (P,R,N,D,2,1) WORKED LIKE NEUTRAL GEAR. IF THIS WOULD'VE OCCURRED A FEW MINUTES EARLIER, MY CHILDREN AND I (LOCATED AT A SHARP TURN OVER A STEEP HILL) COULD'VE BEEN SERIOUSLY INJURED OR KILLED. APPARENTLY, THIS IS A COMMON PROBLEM IN LEXUS RX300'S FROM YEAR 1999-2002. HOW MANY EARLY TRANSMISSION FAILURES DOES IT TAKE TO HAV... Read more
Incident date: Jun 27, 2014
WITH LITTLE/NO WARNING, AUTOMATIC TRANSMISSION (2WD) FAILED. ALL GEARS (P,R,N,D,2,1) WORKED LIKE NEUTRAL GEAR. IF THIS WOULD'VE OCCURRED A FEW MINUTES EARLIER, MY CHILDREN AND I (LOCATED AT A SHARP TURN OVER A STEEP HILL) COULD'VE BEEN SERIOUSLY INJURED OR KILLED. APPARENTLY, THIS IS A COMMON PROBLEM IN LEXUS RX300'S FROM YEAR 1999-2002. HOW MANY EARLY TRANSMISSION FAILURES DOES IT TAKE TO HAV... Read more
Incident date: Jun 27, 2014
WITH LITTLE/NO WARNING, AUTOMATIC TRANSMISSION (2WD) FAILED. ALL GEARS (P,R,N,D,2,1) WORKED LIKE NEUTRAL GEAR. IF THIS WOULD'VE OCCURRED A FEW MINUTES EARLIER, MY CHILDREN AND I (LOCATED AT A SHARP TURN OVER A STEEP HILL) COULD'VE BEEN SERIOUSLY INJURED OR KILLED. APPARENTLY, THIS IS A COMMON PROBLEM IN LEXUS RX300'S FROM YEAR 1999-2002. HOW MANY EARLY TRANSMISSION FAILURES DOES IT TAKE TO HAV... Read more
Incident date: May 14, 2014
AS I WAS DRIVING TO WORK AT NIGHT I NOTICED TO ENGINE GOT VERY LOUD, I PULLED OVER NOTICED BLUISH-WHITE SMOKE COMING FROM ENGINE, ENGINE OIL LIGHT FINALLY CAME ON. GOT OUT THE CAR NOTICED A STREAM OF OIL BEHIND THE CAR. MY CAR WAS STILL UNDER EXTENDED WARRANTY AT THIS TIME. I IMMEDIATELY TURNED THE CAR OFF WHEN I SEEN THE SMOKE. I LEFT THE CAR THERE. I CONTACTED THE LEXUS DEALER OF MT KISCO WHICH ... Read more
Incident date: Jul 11, 2014
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE AND THE VEHICLE SUDDENLY DECELERATED. THE CONTACT DISCOVERED AN OIL LEAK IN THE GARAGE. AN INDEPENDENT MECHANIC DISCOVERED THAT THE OIL SUPPLY HOSE FOR THE VARIABLE TIMING ACTUATOR HAD RUPTURED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER... Read more
Incident date: Feb 3, 2014
2005 RX330 DASHBOARD STARTED CRACKING OVER THE PASSENGER SIDE AIR BAG AND AIR VENT ON PASSENGER SIDE...CALLED DEALER AND DIDN'T GET ANYWHERE. BEGAN LOOKING UP INFORMATION ON GOOGLE ON HOW TO REPAIR DASHBOARDS AND FOUND MANY COMPLAINTS LISTED AND THAT THE DASHBOARDS WERE OBVIOUSLY DEFECTIVE, BUT LEXUS NOT CORRECTING THE PROBLEMS. CONFRONTED DEALER WHO SOLD THE CAR AND HE THEN ADMITTED THAT IT IS ... Read more
Incident date: Jun 22, 2014
COMPLETE LOSS OF POWER IN BOTH THE GAS ENGINE AND IN THE HYBRID ELECTRIC ENGINE WHILE GOING 70 MPH,BOTH THE ALARM SYSTEMS-AUDIBLE AND DASH WENT OFF. WITH NO POWER I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT CRASHING THE CAR. *TR
Incident date: Jun 22, 2014
COMPLETE LOSS OF POWER IN BOTH THE GAS ENGINE AND IN THE HYBRID ELECTRIC ENGINE WHILE GOING 70 MPH,BOTH THE ALARM SYSTEMS-AUDIBLE AND DASH WENT OFF. WITH NO POWER I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT CRASHING THE CAR. *TR
Incident date: Apr 1, 2013
ABS SYSTEM INTERMITTENT FAILURE AND MASTER BRAKE CYLINDER FAILURE. *TR
Incident date: Apr 1, 2013
ABS SYSTEM INTERMITTENT FAILURE AND MASTER BRAKE CYLINDER FAILURE. *TR
Incident date: Jan 7, 2014
CAR IS HESITANT TO SPEED OFF. POWER TO END DIES DOWN AND PICKS UP CONSTANTLY. CAR WILL SPEED UP AND SLOW UP DOWN ON ITS OWN. ENGINE LIGHT REMAINS ON NO MATTER THE WORK THAT IS DOWN. VPN LIGHT OFF. *TR
Incident date: May 5, 2014
I TOOK THE VEHICLE TO THE LEXUS DEALER WHEN PURCHASE. I TOLD THE REPAIR PERSON THAT THERE WAS A NOISE/ROARING COMING FROM THE FRONT OF THE VEHICLE AND I WAS TOLD THAT IT WAS THE SUSPENSION NOT TO WORRY ABOUT IT. FOR THIS INSPECTION I PAID OVER $300.00. NOW THE NOISE IS BACK AND IT IS MUCH LOUDER AND IT IS CONSTANT.FROM 45MPH AND HIGHER.THE NOISE OCCURS WHEN I AM DRIVING STRAIGHT AND WHEN I TURN ... Read more
Incident date: May 5, 2014
I TOOK THE VEHICLE TO THE LEXUS DEALER WHEN PURCHASE. I TOLD THE REPAIR PERSON THAT THERE WAS A NOISE/ROARING COMING FROM THE FRONT OF THE VEHICLE AND I WAS TOLD THAT IT WAS THE SUSPENSION NOT TO WORRY ABOUT IT. FOR THIS INSPECTION I PAID OVER $300.00. NOW THE NOISE IS BACK AND IT IS MUCH LOUDER AND IT IS CONSTANT.FROM 45MPH AND HIGHER.THE NOISE OCCURS WHEN I AM DRIVING STRAIGHT AND WHEN I TURN ... Read more
Incident date: Jun 12, 2014
TRUNK HATCH HANDLE HAS MELTED COMPLETELY, LEAVING BLACK RUBBERY GOO. UNABLE TO OPEN THE BACK TRUNK DUE THIS ISSUE. *TR
Incident date: Jun 12, 2014
TRUNK HATCH HANDLE HAS MELTED COMPLETELY, LEAVING BLACK RUBBERY GOO. UNABLE TO OPEN THE BACK TRUNK DUE THIS ISSUE. *TR
Incident date: Jun 13, 2014
COMPLETE ENGINE FAILURE WHILE DRIVING. NO LEAKS. VEHICLE WAS TOWED TO SERVICE STATION AND MECHANIC DIAGNOSED SEIZED ENGINE DUE TO CLOGGED OIL INTAKE DUE TO EXCESSIVE SLUDGE BUILD UP. VEHICLE OIL WAS ROUTINELY CHANGED IAW MANUFACTURE GUIDELINES WITH SYNTHETIC OIL. REPLACED ENGINE WITH A USED ENGINE AND AFTER ONE DAY OF DRIVING THE SAME THING HAPPENED ON THE REPLACEMENT ENGINE. CURRENTLY UNABLE... Read more
Incident date: May 22, 2014
THE DASHBOARD IS MELTING. *TR
Incident date: Aug 2, 2010
HAVE 2006 LEXUS IS250 WITH MELTING DASH PANEL THAT BLINDS ME IN THE AM DURING MY EASTWARD COMMUTE AND THEN AGAIN ON MY WESTWARD COMMUTE HOME EVERY DAY. I PURCHASED VEHICLE USED IN MARCH 2010 WITH 61000 MILES FROM DEALER WHO, UNKNOWN TO ME, PAINTED OVER MELTING DASH TO HIDE IT BUT BY AUGUST 2010, THE PAINT WORE OFF AND DASH WAS VERY STICKY. I TOOK THE CARE TO MY LOCAL LEXUS DEALER IN BIRMINGHAM AL... Read more
Incident date: Aug 2, 2010
HAVE 2006 LEXUS IS250 WITH MELTING DASH PANEL THAT BLINDS ME IN THE AM DURING MY EASTWARD COMMUTE AND THEN AGAIN ON MY WESTWARD COMMUTE HOME EVERY DAY. I PURCHASED VEHICLE USED IN MARCH 2010 WITH 61000 MILES FROM DEALER WHO, UNKNOWN TO ME, PAINTED OVER MELTING DASH TO HIDE IT BUT BY AUGUST 2010, THE PAINT WORE OFF AND DASH WAS VERY STICKY. I TOOK THE CARE TO MY LOCAL LEXUS DEALER IN BIRMINGHAM AL... Read more
Incident date: Jun 30, 2014
DASHBOARD IS LITERALLY MELTING WHEN THE CAR IS EXPOSED TO THE DIRECT SUN LIGHT. DASHBOARD LOOKS STICKY UGLY AND DISGUSTING. SINCE THE PROBLEM OCCURRED THE DASHBOARD HAS DEVELOPED A FEW LONG CRACKS. I DEMAND A RECALL FROM A MANUFACTURER TO REPLACE A DASHBOARD FOR A NEW ONE WITH A BETTER QUALITY. *TR
Incident date: Jul 2, 2014
THE LEXUS ES 300H 2013 MODEL CAR WHILE PARKING ON THE FLAT DRIVE-WAY (NO SLOPE), HAVING THE BRAKE PEDAL DEPRESSED AND MOVING THE GEAR LEVER FROM D TO PARK, THE CAR SUDDENLY ACCELERATED WITHIN A FRACTION OF A SECOND AND HIT THE GARAGE DOOR, COMPLETELY BREAKING THE GARAGE DOOR. THE FRONT OF THE CAR GOT DAMAGED AND A CAR PARKED INSIDE THE GARAGE ALSO GOT DAMAGED. THE AIR BAGS DID NOT DEPLOY. THE CAR ... Read more
Crash
Incident date: Jul 2, 2014
THE LEXUS ES 300H 2013 MODEL CAR WHILE PARKING ON THE FLAT DRIVE-WAY (NO SLOPE), HAVING THE BRAKE PEDAL DEPRESSED AND MOVING THE GEAR LEVER FROM D TO PARK, THE CAR SUDDENLY ACCELERATED WITHIN A FRACTION OF A SECOND AND HIT THE GARAGE DOOR, COMPLETELY BREAKING THE GARAGE DOOR. THE FRONT OF THE CAR GOT DAMAGED AND A CAR PARKED INSIDE THE GARAGE ALSO GOT DAMAGED. THE AIR BAGS DID NOT DEPLOY. THE CAR ... Read more
Crash
Incident date: Feb 1, 2014
2006 LEXUS IS 350. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD AND DOOR PANELS WERE TACKY. *SMD THE CONSUMER STATED, WHEN HE TOUCHED THE DASHBOARD AND DOOR PANELS, IT FELT LIKE GLUE. *JB
Incident date: Jul 8, 2014
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE SURGED FORWARD AND REVVED UP WHILE THE BRAKE WAS DEPRESSED. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN NEUTRAL IN ORDER TO AVOID SURGING FORWARD. THE CONTACT MENTIONED THAT THE VEHICLE STABILITY CONTROL WARNING LIGHT ILLUMINATED A DAY BEFORE THE INCIDENT. THE VEHICLE WAS NOT DIAGN... Read more
Incident date: Oct 25, 2013
DEALER AND FINANCE COMPANY CLAIM CLEAN TITLE BUT DOCUMENTS REFLECT OTHERWISE. *TR
Incident date: Oct 25, 2013
DEALER AND FINANCE COMPANY CLAIM CLEAN TITLE BUT DOCUMENTS REFLECT OTHERWISE. *TR
Incident date: Oct 25, 2013
DEALER AND FINANCE COMPANY CLAIM CLEAN TITLE BUT DOCUMENTS REFLECT OTHERWISE. *TR
Incident date: Jun 11, 2013
AFFECTED PARTS: -- DASHBOARD & ALL 4 INTERIOR DOOR PANELS -- MY 2008 LEXUS IS SUFFERS FROM A WELL KNOWN ISSUE AMONG LEXUS OWNERS IN SOUTHERN STATES. THE DASHBOARD AND INTERIOR DOOR PANELS BECOME ALMOST PLAYDOH LIKE UNDER NORMAL USE OF THE CAR. MY DASHBOARD IS EXTREMELY MELTED TO THE POINT THAT IT BECOMES MIRROR-LIKE IN DIRECT SUNLIGHT. THIS PRODUCES A WHITE GLARE ON THE WINDSHIELD, SEVERLY I... Read more
Incident date: Jun 11, 2013
AFFECTED PARTS: -- DASHBOARD & ALL 4 INTERIOR DOOR PANELS -- MY 2008 LEXUS IS SUFFERS FROM A WELL KNOWN ISSUE AMONG LEXUS OWNERS IN SOUTHERN STATES. THE DASHBOARD AND INTERIOR DOOR PANELS BECOME ALMOST PLAYDOH LIKE UNDER NORMAL USE OF THE CAR. MY DASHBOARD IS EXTREMELY MELTED TO THE POINT THAT IT BECOMES MIRROR-LIKE IN DIRECT SUNLIGHT. THIS PRODUCES A WHITE GLARE ON THE WINDSHIELD, SEVERLY I... Read more
Incident date: Apr 30, 2014
CONTINUATION OF MY REPORT. ABOUT A MONTH LATER THE SAME SUDDEN ACCELERATION OCCURRED BUT IN REVERSE AS THE DRIVER WAS LEAVING HER HOME AND THIS TIME SHE COULD NOT STOP THE VEHICLE, GOING THRU THE CONCRETE FENCE OF HER FRONT NEIGHBOR TAKING A SIDE OF THE NEIGHBOR HOUSE, DOWN A HILL AND HITTING TWO AIR CONDITIONER UNITS AND AN ELECTRICAL GENERATOR, DAMAGING THE WHOLE RIGHT SIDE OF THE VEHICLE AND T... Read more
Crash
3 injured
Incident date: Apr 30, 2014
CONTINUATION OF MY REPORT. ABOUT A MONTH LATER THE SAME SUDDEN ACCELERATION OCCURRED BUT IN REVERSE AS THE DRIVER WAS LEAVING HER HOME AND THIS TIME SHE COULD NOT STOP THE VEHICLE, GOING THRU THE CONCRETE FENCE OF HER FRONT NEIGHBOR TAKING A SIDE OF THE NEIGHBOR HOUSE, DOWN A HILL AND HITTING TWO AIR CONDITIONER UNITS AND AN ELECTRICAL GENERATOR, DAMAGING THE WHOLE RIGHT SIDE OF THE VEHICLE AND T... Read more
Crash
3 injured
Incident date: Apr 30, 2014
FIRST PART OF COMPLAINT JUST IN CASE IT DID NOT GO THRU THE FIRST TIME. DEAR SIRS, I'M WRITING TO YOU ON BEHALF OF THE OWNER OF THIS VEHICLE. THEY HAVE CONTRACTED ME AS A VEHICLE ACCIDENT RECONSTRUCTIONIST IN PUERTO RICO. I NEED TO KNOW IF YOU HAVE MADE ANY INQUIRIES IN THE FUEL DELIVERY AND PROPULSION SYSTEM. MY CONCERN IS THAT THIS TOYOTA, LEXUS AND HONDA VEHICLES THAT I KNOW OF SO FAR, ARE HAV... Read more
Crash
3 injured
Incident date: Apr 30, 2014
FIRST PART OF COMPLAINT JUST IN CASE IT DID NOT GO THRU THE FIRST TIME. DEAR SIRS, I'M WRITING TO YOU ON BEHALF OF THE OWNER OF THIS VEHICLE. THEY HAVE CONTRACTED ME AS A VEHICLE ACCIDENT RECONSTRUCTIONIST IN PUERTO RICO. I NEED TO KNOW IF YOU HAVE MADE ANY INQUIRIES IN THE FUEL DELIVERY AND PROPULSION SYSTEM. MY CONCERN IS THAT THIS TOYOTA, LEXUS AND HONDA VEHICLES THAT I KNOW OF SO FAR, ARE HAV... Read more
Crash
3 injured
Incident date: Jul 5, 2014
TOOK CAR TO DEALERSHIP DUE TO SHINY AND STICKY DASHBOARD. WAS TOLD THIS IS A KNOWN PROBLEM BUT WILL NOT REPAIR UNDER GOOD WILL SINCE WARRANTY HAS PASSED. DASHBOARD IS EXTREMELY STICKY, WILL THIS CAUSE AIR BAG PROBLEMS DURING AN ACCIDENT? THE SHINY SURFACE ALSO REFLECTS AND MAKES DRIVING DIFFICULT IN SUNLIGHT. *JS
Incident date: Jul 5, 2014
TOOK CAR TO DEALERSHIP DUE TO SHINY AND STICKY DASHBOARD. WAS TOLD THIS IS A KNOWN PROBLEM BUT WILL NOT REPAIR UNDER GOOD WILL SINCE WARRANTY HAS PASSED. DASHBOARD IS EXTREMELY STICKY, WILL THIS CAUSE AIR BAG PROBLEMS DURING AN ACCIDENT? THE SHINY SURFACE ALSO REFLECTS AND MAKES DRIVING DIFFICULT IN SUNLIGHT. *JS
Incident date: Jul 5, 2014
TOOK CAR TO DEALERSHIP DUE TO SHINY AND STICKY DASHBOARD. WAS TOLD THIS IS A KNOWN PROBLEM BUT WILL NOT REPAIR UNDER GOOD WILL SINCE WARRANTY HAS PASSED. DASHBOARD IS EXTREMELY STICKY, WILL THIS CAUSE AIR BAG PROBLEMS DURING AN ACCIDENT? THE SHINY SURFACE ALSO REFLECTS AND MAKES DRIVING DIFFICULT IN SUNLIGHT. *JS
Incident date: Jul 6, 2014
THE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS
Incident date: Jul 6, 2014
THE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS
Incident date: Jul 6, 2014
THE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS
Incident date: Jul 6, 2014
THE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS
Incident date: Jul 7, 2014
THE DASHBOARD ON MY LEXUS RX350 HAS CRACKED IN 4 PLACES. OF SERIOUS CONCERN IS THE MULTIPLE CRACKS ON THE GLOVE COMPARTMENT ON THE PASSENGER SIDE THAT HOUSES THE AIRBAGS. I HAVE ADDRESSED THIS WITH LEXUS AND THEY REFUSE TO REPLACE THE DASHBOARD. THEY OFFERED A 25% ON THE REPAIR. THIS IS A MAJOR PROBLEM OCCURRING ALL OVER THE WORLD AND LEXUS/TOYOTA IS REFUSING TO ADDRESS IT BECAUSE DEFECTS ARE ... Read more
Incident date: May 3, 2010
THE DASHBOARD BEGAN TO MELT. LITERALLY. I TRIED TO WIPE IT OFF AND THE TOWEL MELTED INTO THE DASHBOARD THE DEALERSHIP BLAMED IT ON ARMOR-ALL. THE CAR WAS ABOUT 7 Y/O AT THE TIME. I AM THE SECOND OWNER. I DID NOT RESEARCH THIS UNTIL I SAW A PROGRAM THAT SUGGESTED THE AIRBAGS MAY BE AFFECTED. THANK YOU. *JS
Incident date: May 3, 2010
THE DASHBOARD BEGAN TO MELT. LITERALLY. I TRIED TO WIPE IT OFF AND THE TOWEL MELTED INTO THE DASHBOARD THE DEALERSHIP BLAMED IT ON ARMOR-ALL. THE CAR WAS ABOUT 7 Y/O AT THE TIME. I AM THE SECOND OWNER. I DID NOT RESEARCH THIS UNTIL I SAW A PROGRAM THAT SUGGESTED THE AIRBAGS MAY BE AFFECTED. THANK YOU. *JS
Incident date: Jul 7, 2014
OUR 2003 LEXUS LX 470 IS EXPERIENCING SIGNIFICANT FRAME RUST SIMILAR TO THE SAME MODEL YEAR AS THE TOYOTA TUNDRA AND SEQUOIA WHICH WERE RECALLED. IT IS POSSIBLE THAT THE LX FRAMES CAME FROM THE SAME FACTORY INFERIOR QUALITY OF STEEL AND/OR RECEIVED IMPROPER UNDERCOATING. *JS
Incident date: Jul 7, 2014
OUR 2003 LEXUS LX 470 IS EXPERIENCING SIGNIFICANT FRAME RUST SIMILAR TO THE SAME MODEL YEAR AS THE TOYOTA TUNDRA AND SEQUOIA WHICH WERE RECALLED. IT IS POSSIBLE THAT THE LX FRAMES CAME FROM THE SAME FACTORY INFERIOR QUALITY OF STEEL AND/OR RECEIVED IMPROPER UNDERCOATING. *JS
Incident date: Jun 3, 2014
WE DRIVE A LEXUS. OUR CHILDREN DRIVE A TOYOTA. THE PROBLEM IS, THEREFORE, IDENTICAL. WHEN ONE STARTS THE VEHICLE, PARTICULARLY IN A PARKING LOT, ONE EXPECTS THE REAR VIEW CAMERA FEATURE TO BE AVAILABLE. THIS DOES NOT HAPPEN WITH THE LEXUS AND TOYOTA SYSTEM. AT THE INSTANT THAT ONE IS READY TO BACK OUT OF ONE'S PLACE, THE UPPER 15 -20% OF THE REAR VIEWING AREA IS COVERED WITH A SERIES OF MES... Read more
LEXUS
ES 350
(2014) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jul 7, 2014
Incident date: Jun 3, 2014
WE DRIVE A LEXUS. OUR CHILDREN DRIVE A TOYOTA. THE PROBLEM IS, THEREFORE, IDENTICAL. WHEN ONE STARTS THE VEHICLE, PARTICULARLY IN A PARKING LOT, ONE EXPECTS THE REAR VIEW CAMERA FEATURE TO BE AVAILABLE. THIS DOES NOT HAPPEN WITH THE LEXUS AND TOYOTA SYSTEM. AT THE INSTANT THAT ONE IS READY TO BACK OUT OF ONE'S PLACE, THE UPPER 15 -20% OF THE REAR VIEWING AREA IS COVERED WITH A SERIES OF MES... Read more
Incident date: Jun 7, 2014
DASH BOARD IS SHINY AND STICKY CAUSING GLARE ON WINDSHIELD CAUSING DISTRACTION TO DRIVE. LEXUS HAD A RECALL ON TSB FOR VEHICLES WITH 50K WARRANTY BACK IN 2011. WEAR DOES NOT START SHOWING TILL AFTER 50K MARK. NOTICEABLE PREVIOUSLY BUT IT'S GETTING MORE NOTICEABLE TO THE POINT WHERE IT'S DISTRACTION VISIBILITY. *JS