Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 29, 2014
I HAVE A 2007 LEXUS IS 250. I'VE HAD IT FOR 7 YEARS NOW AND LOVE EVERYTHING ABOUT IT. BUT ABOUT 2-3 YEARS AGO, THE VINYL INTERIOR STARTING GETTING STICKY. IT'S GOTTEN WORSE THAT IF YOU TOUCH IT THE COLOR COMES OFF ON YOUR FINGERS. I HAVE A BIG SHINY AREA ON THE DASHBOARD WHICH REFLECTS ON THE FRONT WINDSHIELD AND MAKES VISIBILITY DIFFICULT. I KNOW THERE'S OTHERS HERE IN SOUTH FLORIDA WITH THE SAME... Read more
Incident date: Jul 29, 2014
I HAVE A 2007 LEXUS IS 250. I'VE HAD IT FOR 7 YEARS NOW AND LOVE EVERYTHING ABOUT IT. BUT ABOUT 2-3 YEARS AGO, THE VINYL INTERIOR STARTING GETTING STICKY. IT'S GOTTEN WORSE THAT IF YOU TOUCH IT THE COLOR COMES OFF ON YOUR FINGERS. I HAVE A BIG SHINY AREA ON THE DASHBOARD WHICH REFLECTS ON THE FRONT WINDSHIELD AND MAKES VISIBILITY DIFFICULT. I KNOW THERE'S OTHERS HERE IN SOUTH FLORIDA WITH THE SAME... Read more
Incident date: Aug 8, 2012
ON OR ABOUT AUGUST 2012, I BEGAN TO NOTICE THAT MY DASH BOARD WAS STICKY. I ATTEMPTED TO CLEAN IT BUT THAT DID NOT SOLVE THE PROBLEM. IT KEPT GETTING WORSE AND WORSE. IT SEEMS LIKE THE INSIDE OF MY CAR IS MELTING. THE DASHBOARD AND THE BLACK PANELING ON THE DOORS IS MELTING. WHEN DRIVING IN DIRECT SUNLIGHT, IT IS DIFFICULT TO SEE OUT OF THE FRONT WINDSHIELD. *JS
Incident date: Apr 1, 2014
THE DASHBOARD BEGAN CRACKING ALL AROUND THE GLOVE BOX. THE CAR HAS BEEN GARAGE KEPT AND SHOULD NOT BE CRACKING DUE TO HEAT. I RESEARCHED THE PROBLEM ON THE WEB AND FOUND THIS TO BE A COMMON ISSUE WITH THE LEXUS DASHBOARDS. I WENT TO BOTH THE DEALER AND LEXUS CORPORATE OFFICE FOR ASSISTANCE AND THE REFUSED ANY HELP. THE OFFERED TO REPALCE IT FOR $2,500. *JS
Incident date: Jan 5, 2009
IN 2009 MY DASHBOARD STARTED CRACKING AND PEELING. I TOOK IT TO LEXUS OF THE PALM BEACHES, WHERE I BOUGHT IT FROM AND THEY REFUSE TO REPAIR IT. THEY TOLD ME THAT I WOULD HAVE TO PAY 2000. FOR THE REPLACEMENT DASHBOARD. I CALLED THE CORP. OFFICER AND COMPLAINED AND RECEIVED A LETTER STATING THAT THEY WOULD GIVE ME 25% OFF FOR THE REPLACEMENT DASHBOARD. THAT WAS UNACCEPTABLE BECAUSE THEIR PR... Read more
Incident date: Jul 10, 2009
WHEN YOU SPEND TENS OF THOUSANDS OF DOLLARS ON A CAR, YOU DON'T EXPECT IT TO LITERALLY MELT AWAY. MY 2006 LEXUS IS 250 IT'S LITERALLY MELTING AWAY, EVERY DAY. THE DASHBOARD AND SIDE PANELS ARE TURNING STICKY AND MELTING IN THE FLORIDA SUN. WHEN I TOUCH THE DASHBOARD MY FINGERS STICK AND TURN BLACK. IT MAKES ME MAD!! EVERY TIME I GET IN MY CAR I WORRY THE MELTING DASHBOARD COULD BE A SAFETY I... Read more
Incident date: Jul 27, 2014
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING APPROXIMATELY 2 MPH INTO HIS DRIVEWAY, THE CONTACT REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL IN ORDER TO DEPRESS THE BRAKE PEDAL. THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO THE HOUSE. THE CONTACT WAS UNINJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,658. UP... Read more
Crash
Incident date: Feb 10, 2012
DASHBOARD AND SIDE INTERIOR DOOR PANELS APPEAR TO BE MELTING AND CRACKING. LEXUS AGREED TO PARTIALLY PAY FOR REPLACEMENT OF THE DASHBOARD, TO WHICH I HAD TO AGREE BECAUSE OF SAFETY CONCERNS. DASHBOARD WOULD REFLECT LIGHT, CAUSING PROBLEMS SEEING OUT OF THE WINDSHIELD. LEXUS ALSO AGREED TO PARTIALLY PAY FOR DOOR PANELS, BUT BECAUSE MY COST WOULD STILL HAVE BEEN OVER $1500, I COULD NOT ACCEPT THEIR ... Read more
Incident date: Jul 23, 2014
MINIMUM VISIBILITY BECAUSE OF MELTING DASHBOARD. THE GLARE FROM THE SUN DOES NOT LET YOU SEE. *JS
Crash
Incident date: Jul 23, 2014
MINIMUM VISIBILITY BECAUSE OF MELTING DASHBOARD. THE GLARE FROM THE SUN DOES NOT LET YOU SEE. *JS
Crash
Incident date: Jul 2, 2012
THE DASHBOARD OF MY 2008 LEXUS IS250 MELTS AWAY EVERYDAY AS WELL AS THE THE DRIVERS AND PASSENGER SIDE DOOR PANELS. THE MELTED DASHBOARD CAUSES A GLARE DIRECTLY IN THE VIEWING SIGHT OF THE DRIVER ESPECIALLY ON REALLY HOT AND SUNNY DAYS HERE IN SOUTH FLORIDA. THIS CAUSES DRIVING VISION TO BE IMPAIRED. THE DOOR PANELS AND DASHBOARD LEAVE PRINTS ON YOUR HANDS AND FINGERS WHEN THEY ARE TOUCHED. *J... Read more
Incident date: Jul 2, 2012
THE DASHBOARD OF MY 2008 LEXUS IS250 MELTS AWAY EVERYDAY AS WELL AS THE THE DRIVERS AND PASSENGER SIDE DOOR PANELS. THE MELTED DASHBOARD CAUSES A GLARE DIRECTLY IN THE VIEWING SIGHT OF THE DRIVER ESPECIALLY ON REALLY HOT AND SUNNY DAYS HERE IN SOUTH FLORIDA. THIS CAUSES DRIVING VISION TO BE IMPAIRED. THE DOOR PANELS AND DASHBOARD LEAVE PRINTS ON YOUR HANDS AND FINGERS WHEN THEY ARE TOUCHED. *J... Read more
Incident date: Jul 1, 2013
THE DASHBOARD IS MELTING AND THE DOOR SIDE PANELS PIECES ARE FALLING OFF AS IF THE PLASTIC IS OLD AND DRY. I CONTACTED LEXUS WHO TOLD ME THAT THE FLORIDA SUN WAS TOO HOT FOR THE CARS AND THAT THEY WERE NOT AT FAULT FOR THIS AND ALSO ADVISED ME THAT THEY WOULD NOT COVER THE DEFECTS. DAMAGE IS ESTIMATED AT $ 1,200.00 PER THE DEALER *JS
Incident date: Jan 6, 2014
THIS VEHICLE HAS A CRACK IN THE DASHBOARD PAD. WHILE THIS ONE ISN'T VERY LARGE, THE LAST LEXUS RX WE HAD, A 2004 RX 330, HAD CRACKS ALL OVER THE PAD. THE FORUM ON EDMUNDS.COM INDICATED THAT THERE WERE HUNDREDS OF OWNERS OF LEXUS RX AND GS MODELS WITH THIS COMPLAINT, AND THAT LEXUS REFUSED TO REPAIR THIS OBVIOUS MANUFACTURERS DEFECT. LEXUS ANSWERED MY COMPLAINT SAYING THAT THE CERTIFIED PRE-OWNED... Read more
Incident date: Jun 6, 2007
SINCE THE BEGINNING THE BACK DOOR'S WINDOWS ALWAYS GET STUCK AND I HAD TO TAKE THEM TO LEXUS TO HAVE THEM FIXED. WARRANTY EXPIRED AND THEY STILL HAVE THE ISSUE. LEXUS SAID THEY KNOW ABOUT IT BUT THERE IS NOT A FIX. *JS
Incident date: Jan 1, 2013
DASHBOARD AND SIDE MOULDING ARE MELTING AND STICKY TO THE TOUCH. *JS
Incident date: Jul 29, 2014
DASHBOARD IS STICKY/MELTING. INTERFERES WITH DRIVING VISIBILITY AND IS A SAFETY ISSUE. *JS
Incident date: Jul 24, 2012
BOUGHT MY CAR IN 2008, SINCE 2012 MY DASHBOARDS IS VERY STICKING BECAUSE IT IS MELTING, BY THAT TIME MY GUARANTEE WAS ACTIVE BECAUSE I PAID EXTRA TO EXTEND IT. FOR THE FIRST TIME IN 2012 I CALL THE OFFICE OF LEXUS TO INFORM THE PROBLEM, MY CUSTOMER SERVICE REPRESENTATIVE TOLD ME TO BRING THE CAR IN TO CHECK THE PROBLEM AND TO MAKE THE APPOINTMENT TO LEAVE THE CAR, I THOUGHT THAT IT WAS INCLUDE... Read more
Incident date: Jul 14, 2014
THE DASHBOARD PRESENTS MULTIPLE CRACKS WITH NO APPARENT REASON. *JS
Incident date: Jun 15, 2010
I INHERITED THIS VEHICLE IN JANUARY OF 2014 AND AS SOON AS I GOT IT I NOTICED THAT THERE WERE CHIPS OF THE FRONT DASHBOARD THAT WERE MISSING. I HAD NOTICED SAID DAMAGE/DEFECT WHEN I DROVE IN PRIOR YEARS DATING BACK TO 2010 OR SO. WHENEVER THE CAR IS OUT IN THE SUN, THE DASHBOARD GETS SOFT AND IF YOU TOUCH OR HIT IT WITH YOUR FINGER, YOU CAN GET SOME OF THE SOFT DASHBOARD UNDER YOU NAIL. IT GETS... Read more
Incident date: Jul 4, 2012
THE LEXUS DEVELOPED A SERIES OF CRACKS RUNNING THROUGHOUT THE PLASTIC DASHBOARD. THE CRACKS WORSENED OVER TIME. *JS
Incident date: Jan 20, 2014
MY CAR DASH BOARD AND SIDE PANELS ARE BEGINNING TO MELT. SINCE THIS IS HAPPENING EXACTLY ON THE DRIVER SIDE DASH BOARD, IT IS HARD TO SEE THROUGH THE WINDSHIELD AT TIMES DUE TO HAVING A REFLECTION. *JS
Incident date: Jul 2, 2012
THE DASHBOARD OF MY VEHICLE HAS BEEN MELTING AWAY AND CRACKING. THE LEATHER HAS COMPLETELY COME OFF IN SOME AREAS AND THE ENTIRE DASHBOARD HAS CRACKS. I CONTACTED LEXUS ABOUT THIS ISSUE BECAUSE IT IS OBVIOUSLY A MANUFACTURES DEFECT. LEXUS HAS BEEN UNRESPONSIVE IN TRYING TO REPAIR MY VEHICLE STATING I AM OUT OF WARRANTY. PLEASE HELP! *JS
Incident date: Jul 1, 2010
MULTIPLE CRACKS AND MELTING DASHBOARD. THE DASH IS VERY STICKY AND IS FALLING OFF IN PIECES. I'M CONCERNED IF THE AIRBAGS EVER DEPLOY THIS DEFECTIVE DASH WILL BECOME AN IED! *JS
Incident date: Jul 7, 2009
DASHBOARD CRACKING AND FALLING APART. FOR A $40,000 + CAR IS IS A DISGRACE AND DISCOURAGES ME FROM EVER BUYING A TOYOTA VEHICLE AGAIN. LEXUS DEALER SAID $2,500+ TO REPLACE. I SHOULD NOT HAVE TO PAY FOR THEIR INCOMPETENCE AND USE OF INFERIOR MATERIALS. ESPECIALLY FOR A LUXURY CAR. THE PROBLEM WOULD BE WORSE IF NOT FOR THE FACT THAT THE CAR IS GARAGED. *JS
Incident date: Jul 17, 2012
DASHBOARD MELTED OVER TIME. IT WAS OUT OF WARRANTY. *JS
Incident date: Jul 28, 2014
TL* THE CONTACT OWNS A 2001 LEXUS RX300. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT, THE SHIFTER WOULD DELAY. IN ADDITION WHILE DRIVING AT 35 MPH, THE VEHICLE LOST POWER AND FAILED TO ACCELERATE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND AFTER MULTIPLE ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT ... Read more
Incident date: Oct 1, 2010
FOR THE PAST FEW YEARS, I HAVE NOTICED THAT MY DASHBOARD HAS GOTTEN VERY SHINY AND VERY, VERY STICKY, CAUSING AN UNSIGHTLY MESS AND, WORSE, CAUSING A DISTRACTING REFLECTION ONTO THE WINDSHIELD. I DIDN'T KNOW THE REASON UNTIL RECENTLY WHEN I SAW A REPORT ON THE NEWS OF NUMEROUS OTHER PEOPLE HAVING THE SAME PROBLEM WITH THEIR LEXUS. *JS
Incident date: Jul 29, 2014
THE DASH BOARD STARTED MELTING DURING THE SUMMER. I APPROACHED LEXUS WHILE I HAD EXTENDED WARRANTY AND THEY ADVISED THEY WERE NOT ABLE TO DO ANYTHING ABOUT IT. WOULD LIKE TO KNOW IF THERE IS SOMETHING THAT CAN BE DONE TO HAVE THIS REPLACED. *JS
Incident date: Jan 1, 2007
THE DASHBOARD IS IN VERY POOR CONDITION WITH A STICKY AND MELTING APPEARANCE. I COMPLAINED TO LEXUS OF TOYOTA AND WAS TOLD THAT THE WARRANTY WOULD NOT COVER TO REPLACE OR FIX THE PROBLEM. CONSIDERING THAT I DID NOT HAVE MONEY TO REPLACE THIS WITH MY OWN FUNDS, I DID NOT PURSUE IT. *JS
Incident date: Mar 14, 2014
PURCHASED THE 2007 LEXUS IS 250 USED IN MARCH, 2014. WITHIN A COUPLE OF WEEKS, NOTICED THE DASHBOARD AND INTERIOR DOOR PANELS GET VERY SHINY AND STICKY (I.E. MELTING) WHEN IT IS HOT OUTSIDE AND THE INTERIOR CAR TEMPERATURE RISES. *JS
Incident date: Apr 1, 2010
APPROXIMATELY 3 YEARS AFTER PURCHASING THIS VEHICLE, THE DASHBOARD AND THE DOORS STARTED TO GET VERY STICKY. WHEN I INQUIRE ABOUT THIS WITH THE DEALER IN MARCH OF 2012 I WAS TOLD THERE WAS NOTHING THEY COULD DO, THAT I NEEDED TO HAVE IT REPLACED AT MY OWN COST. THE PROBLEM CONTINUES TO GET WORSE AS THE DASHBOARD/DOORS ARE MELTING AND ARE ALSO CRACKING. *JS
Incident date: Apr 1, 2010
APPROXIMATELY 3 YEARS AFTER PURCHASING THIS VEHICLE, THE DASHBOARD AND THE DOORS STARTED TO GET VERY STICKY. WHEN I INQUIRE ABOUT THIS WITH THE DEALER IN MARCH OF 2012 I WAS TOLD THERE WAS NOTHING THEY COULD DO, THAT I NEEDED TO HAVE IT REPLACED AT MY OWN COST. THE PROBLEM CONTINUES TO GET WORSE AS THE DASHBOARD/DOORS ARE MELTING AND ARE ALSO CRACKING. *JS
Incident date: Sep 15, 2012
VEHICLE DASHBOARD MELTING IN SUN. STARTED ON DRIVERS SIDE NOW EVIDENT ON BOTH DRIVERS AND PASSENGER SIDES. PROGRESSED FROM BEING MERELY STICKY TO CLEARLY MELTING! *JS
Incident date: Jul 20, 2011
WHEN I TOUCHED THE DASHBOARD IT WAS MELTING. ALSO ANY LITTLE TOUCH TO DOOR PANELS MARKS IT. PIECES ARE FALLING OFF AS WELL EVERY TIME I GET INTO THE CAR. IT'S RIDICULOUS IT'S A LEXUS! PLEASE HELP. *JS
Incident date: Jul 20, 2011
WHEN I TOUCHED THE DASHBOARD IT WAS MELTING. ALSO ANY LITTLE TOUCH TO DOOR PANELS MARKS IT. PIECES ARE FALLING OFF AS WELL EVERY TIME I GET INTO THE CAR. IT'S RIDICULOUS IT'S A LEXUS! PLEASE HELP. *JS
Incident date: Jan 2, 2012
AFTER SPENDING LOTS OF MONEY ON LEXUS I DIDN'T EXPECT FOR IT TO BE MELTING. THE WHOLE DASHBOARD AND SIDE PANELS ARE TURNING STICKY AND MELTING. WHEN I TOUCH IT MY FINGERS TURN BLACK AND STICKY. ITS ALSO HARD TO SEE WHEN THE SUN SHINES DIRECTLY ON THE CAR BECAUSE THE DASH REFLECTS THE SUN FROM THE WINDSHIELD. *JS
Incident date: Jan 2, 2012
AFTER SPENDING LOTS OF MONEY ON LEXUS I DIDN'T EXPECT FOR IT TO BE MELTING. THE WHOLE DASHBOARD AND SIDE PANELS ARE TURNING STICKY AND MELTING. WHEN I TOUCH IT MY FINGERS TURN BLACK AND STICKY. ITS ALSO HARD TO SEE WHEN THE SUN SHINES DIRECTLY ON THE CAR BECAUSE THE DASH REFLECTS THE SUN FROM THE WINDSHIELD. *JS
Incident date: May 1, 2013
DASH BOARD MELTING AND DOOR PANELS GETTING SOFT. THE DASH REFLECTS THE SUN FROM THE WINDSHIELD AND IT CAUSES THIS REFLECTION SO IT SOMETIMES BECOMES HARD TO SEE. *JS
Incident date: Jan 8, 2013
THE DASHBOARD IS CRACKED AND MELTED.
Incident date: Aug 21, 2013
DASHBOARD STARTED MELTING AS WELL AS DOORS AFTER 3 DAYS FROM WHEN I BOUGHT THE CAR FROM LEXUS OF ORLANDO, TOOK IT BACK AND THEY WERE NOT ABLE TO ASSIST CAUSE CAR WAS OFF WARRANTY BY 4K MILES, IF I KNEW THIS WAS HAPPENING I WOULD HAVE NEVER BOUGHT IT. *JS
Incident date: Jan 1, 2013
THE DASHBOARD OF MY LEXUS IS MELTING AND CRACKING. IT IS ALSO CAUSING REFLECTIONS ON MY WINDSHIELD LIMITING MY VISIBILITY. *JS
Incident date: Jan 1, 2013
THE DASHBOARD OF MY LEXUS IS MELTING AND CRACKING. IT IS ALSO CAUSING REFLECTIONS ON MY WINDSHIELD LIMITING MY VISIBILITY. *JS
Incident date: Jun 1, 2012
ON JULY 24, 2014 I NOTICED THE DASHBOARD ON THE DRIVER SIDE WAS STARTING TO LOOK STICKY AND SHINY LIKE THE PASSENGER SIDE, BUT DIDN'T THINK ANYTHING OF IT UNTIL I STARTED DRIVING AND COULD NOT SEE CLEARLY OUT OF THE WINDSHIELD BECAUSE OF THE GLARE FROM THE STICKY AND SHINY DASHBOARD. AFTER FURTHER RESEARCH I FIND THAT I AM NOT THE ONLY CONSUMER WITH THIS PROBLEM. IN 2012 I FIRST NOTICED THE STICKY... Read more
Incident date: Jun 1, 2012
ON JULY 24, 2014 I NOTICED THE DASHBOARD ON THE DRIVER SIDE WAS STARTING TO LOOK STICKY AND SHINY LIKE THE PASSENGER SIDE, BUT DIDN'T THINK ANYTHING OF IT UNTIL I STARTED DRIVING AND COULD NOT SEE CLEARLY OUT OF THE WINDSHIELD BECAUSE OF THE GLARE FROM THE STICKY AND SHINY DASHBOARD. AFTER FURTHER RESEARCH I FIND THAT I AM NOT THE ONLY CONSUMER WITH THIS PROBLEM. IN 2012 I FIRST NOTICED THE STICKY... Read more
Incident date: Mar 12, 2008
BLACK SPOTS ON THE INTERIOR REAR VIEW MIRROR. *JS
Incident date: Jan 1, 2013
MY WHOLE INTERIOR IS MELTING IN MY CAR. LARGE WET SPOTS ON DASH THAT MAKE VISIBILITY NEARLY IMPOSSIBLE WHEN THE SUN IS SHINING IN THE CAR ON THE DASH BOARD. THE CARS DOOR PANELS ALSO HAVE THE SAME ISSUE, WHICH BLACK RESIDUE GETS ON THE SKIN AND CLOTHING AFTER BRUSHING UP AGAINST IT. THE CAR IS A SAFETY AND HEALTH HAZARD AND THE LOCAL LEXUS DEALERSHIP AS WELL AS THE CORPORATE OFFICE WILL NOT STEP I... Read more
Incident date: Jan 1, 2013
MY WHOLE INTERIOR IS MELTING IN MY CAR. LARGE WET SPOTS ON DASH THAT MAKE VISIBILITY NEARLY IMPOSSIBLE WHEN THE SUN IS SHINING IN THE CAR ON THE DASH BOARD. THE CARS DOOR PANELS ALSO HAVE THE SAME ISSUE, WHICH BLACK RESIDUE GETS ON THE SKIN AND CLOTHING AFTER BRUSHING UP AGAINST IT. THE CAR IS A SAFETY AND HEALTH HAZARD AND THE LOCAL LEXUS DEALERSHIP AS WELL AS THE CORPORATE OFFICE WILL NOT STEP I... Read more
Incident date: Jul 28, 2012
THE DASH BOARD SURFACE HAS BECOME GUMMY AND THE REFLECTION OF THE SHINY, GUMMY SURFACE ON THE WINDSHIELD VERY FREQUENTLY AFFECTS THE VISIBILITY AND IMPAIRS MY CAPACITY TO SEE SAFELY, SPECIALLY ON VERY SUNNY DAYS. THERE HAS NOT BEEN AN INCIDENT YET, BUT I WANTED TO REPORT THIS BECAUSE I AM AFRAID OF THE POTENTIAL DANGER OF AN ACCIDENT DUE TO IMPAIRED VISIBILITY. I BEGAN NOTICING THE DASHBOARD'S S... Read more