Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Sep 17, 2014
THE DASHBOARD HAS DEVELOPED SEVERAL HAIRLINE CRACKS AND IN ONE SPOT A SMALL PART OF THE DASHBOARD HAS DETACHED, REVEALING THE PADDING UNDERNEATH. IF NOT REPAIRED, THE CRACKS WILL CONTINUE TO ENLARGE, POSSIBLY AFFECTING THE DEPLOYMENT OF THE DASHBOARD AIR BAGS. I FEEL THAT THE DEFECTIVE DASHBOARD IS A MANUFACTURER'S DEFECT AND IT SHOULD BE REPAIRED/REPLACED BY LEXUS, AS IT IS A POTENTIAL SAFETY PRO... Read more
Incident date: Jul 16, 2011
A CRACK ABOVE THE GLOVE BOX STARTED TO APPEAR. IF THE CRACK CONTINUES, IT COULD CAUSE PROBLEMS TO THE ELECTRICAL SYSTEM AND CAUSE A WRECK OR LIFE. I BOUGHT THE LEXUS NEW AND PAID AROUND $38,000. I LOVE THE CAR, AS IT LOOKS BRAND NEW, EXCEPT FOR THE DASH BOARD. THE BACK SEAT HAS HARDLY BEEN SAT IN. *TR
Incident date: Sep 24, 2014
DASHBOARD IS MELTING IN THE HOT SUN. IT CAUSES A GLARE WHICH IS DANGEROUS TO DRIVE. *TR
Incident date: Sep 24, 2014
TL* THE CONTACT OWNS A 2003 LEXUS SC430. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V3500000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 31, 2014
I HAVE A STICKY DASHBOARD WITH ALL FOUR OF DOORS ARE CRACKING,SOFT AND STICKY, UPON TOUCHING THE STICKY SOFT DASH RUBS OFF ONTO YOUR HANDS AND CLOTHES, THERE'S A GLARE THAT REFLECTS UNTO YOU EYES WHEN THE SUN SHINES UPON SITTING AND/OR DRIVING WHICH CAUSES A SEVERE VISION IMPAIRMENT WHICH CAN AND WILL CAUSE AN ACCIDENT EVENTUALLY. *TR
Incident date: Jul 31, 2014
I HAVE A STICKY DASHBOARD WITH ALL FOUR OF DOORS ARE CRACKING,SOFT AND STICKY, UPON TOUCHING THE STICKY SOFT DASH RUBS OFF ONTO YOUR HANDS AND CLOTHES, THERE'S A GLARE THAT REFLECTS UNTO YOU EYES WHEN THE SUN SHINES UPON SITTING AND/OR DRIVING WHICH CAUSES A SEVERE VISION IMPAIRMENT WHICH CAN AND WILL CAUSE AN ACCIDENT EVENTUALLY. *TR
Incident date: Sep 23, 2014
DASHBOARD IS MELTING / STICKY / CRACKED. WE HAVE CONCERNS FOR SAFETY WITH THE AIRBAGS MALFUNCTIONING AS A RESULT OF THE FAULTY DASHBOARD. *TR
Incident date: Sep 24, 2013
WHEN I LEFT MY HOME FOR WORK, I OF COURSE USED MY DOOR HANDLE TO PULL THE DOOR SHUT. I DIDN'T REALIZE THAT MY HAND TRANSFERRED THE RESIDUE TO THE WHEEL. WHEN I MADE MY LEFT TURN, I EXPECTED MY WHEEL TO GLIDE THROUGH MY HAND, AS IT NORMALLY DOES, WHEN COMING OUT OF THE CORNER. INSTEAD, AS THE WHEEL SLID THROUGH MY HAND IT CAUGHT THE STICKY PATCH AND KEPT MY CAR IN A LEFT TURN. THERE WAS A CAR IMMED... Read more
Incident date: Sep 24, 2013
WHEN I LEFT MY HOME FOR WORK, I OF COURSE USED MY DOOR HANDLE TO PULL THE DOOR SHUT. I DIDN'T REALIZE THAT MY HAND TRANSFERRED THE RESIDUE TO THE WHEEL. WHEN I MADE MY LEFT TURN, I EXPECTED MY WHEEL TO GLIDE THROUGH MY HAND, AS IT NORMALLY DOES, WHEN COMING OUT OF THE CORNER. INSTEAD, AS THE WHEEL SLID THROUGH MY HAND IT CAUGHT THE STICKY PATCH AND KEPT MY CAR IN A LEFT TURN. THERE WAS A CAR IMMED... Read more
Incident date: Sep 24, 2013
WHEN I LEFT MY HOME FOR WORK, I OF COURSE USED MY DOOR HANDLE TO PULL THE DOOR SHUT. I DIDN'T REALIZE THAT MY HAND TRANSFERRED THE RESIDUE TO THE WHEEL. WHEN I MADE MY LEFT TURN, I EXPECTED MY WHEEL TO GLIDE THROUGH MY HAND, AS IT NORMALLY DOES, WHEN COMING OUT OF THE CORNER. INSTEAD, AS THE WHEEL SLID THROUGH MY HAND IT CAUGHT THE STICKY PATCH AND KEPT MY CAR IN A LEFT TURN. THERE WAS A CAR IMMED... Read more
Incident date: Sep 23, 2014
I HAVE A COMPLAINT ABOUT MY ES 350 LEXUS 207. THE DASHBOARD IS MELTING. I BELIEVE THIS IS A DEFECTIVE PROBLEM. I AM CONCERNED ABOUT SAFETY ISSUES. THIS IS MY SECOND LEXUS AND NEVER HAD A PROBLEM WITH THE FIRST ONE; (DASHBOARD) ES 300 LEXUS (2003). I HOPE THERE WILL BE AN INVESTIGATION ABOUT THIS MATTER. THANK YOU *TR
Incident date: Sep 21, 2014
SUNROOF EXPLODED AND RAINED PIECES OF GLASS INTO CAR WHILE DRIVING DOWN HIGHWAY: 1 - WAS NOT STRUCK BY ROCK. THERE WERE NO CARS WITHIN 2 MILES EITHER DIRECTION. 2 - SOUNDED LIKE A LOUD "POP." A LOUD, BUT DULL NOISE - NOT A SHARP SOUND LIKE SOMETHING STRIKING CAR. 3 - THERE IS A HOLE IN THE CENTER OF THE SUNROOF ABOUT 4X8 INCHES WITH THE BROKEN GLASS AROUND THE EDGES POINTING UP - LOOKS LIKE... Read more
Incident date: Sep 21, 2014
SUNROOF EXPLODED AND RAINED PIECES OF GLASS INTO CAR WHILE DRIVING DOWN HIGHWAY: 1 - WAS NOT STRUCK BY ROCK. THERE WERE NO CARS WITHIN 2 MILES EITHER DIRECTION. 2 - SOUNDED LIKE A LOUD "POP." A LOUD, BUT DULL NOISE - NOT A SHARP SOUND LIKE SOMETHING STRIKING CAR. 3 - THERE IS A HOLE IN THE CENTER OF THE SUNROOF ABOUT 4X8 INCHES WITH THE BROKEN GLASS AROUND THE EDGES POINTING UP - LOOKS LIKE... Read more
Incident date: Sep 19, 2014
I WAS IN A PARKING LOT OF MY BUSINESS ENTERING A PARKING SPACE. AS I WAS TRYING TO STOP I TOOK MY FOOT OFF THE GAS AND I APPLIED THE BRAKE, BUT THE CAR ALL OF A SUDDEN LEAPT FORWARD AND HIT A WOODEN POST DIRECTLY IN FRONT OF ME, UP ON A WALKWAY. IN ORDER TO STOP I PUT THE SHIFT INTO REVERSE WHILE CONTINUING TO APPLY THE BRAKES. *TR
Crash
Incident date: Oct 29, 2013
I PURCHASED THIS VEHICLE BRAND NEW FROM SEWELL LEXUS IN FT. WORTH TEXAS IN SEPTEMBER 2013. SHORTLY THERE AFTER IN LATE OCTOBER, I WENT TO START MY VEHICLE WHICH IS PARKED IN MY GARAGE. THE CAR WOULD NOT START, DEAD BATTERY. I JUMP STARTED IT AND IT STARTED RIGHT AWAY. THIS HAS HAPPENED SIX TOTAL TIMES IN THE PAST YEAR. THIS MAINLY HAPPENS WHEN THE CAR SITS FOR MORE THAN 2-3 DAYS IN MY GARAGE.... Read more
Incident date: May 15, 2014
THE FRONT DASHBOARD OF MY 2007 LEXUS IS350 HAS MELTED INTO A HIGHLY REFLECTIVE, STICKY SUBSTANCE THAT SIGNIFICANTLY HINDERS VISIBILITY OUT THE FRONT OF THE AUTOMOBILE UNDER CERTAIN LIGHTING CONDITIONS. I HAVE NOT HAD AN INCIDENT YET BUT AM VERY CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR. *TR
Incident date: Aug 12, 2014
ENTIRE UNDER CARRIAGE AND FRAME FOUND TO HAVE EXTENSIVE RUST EFFECTING STRUCTURAL INTEGRITY / SAFETY, CRITICAL SAFETY SYSTEMS (BRAKE LINES, SUSPENSION STRUCTURE), FRAME, FUEL LINES, FUEL TANK, AND STEERING LINKAGE. THIS IS GENERAL ATTACK CORROSION WITH STRUCTURAL FAILURE, CORROSION FATIGUE, ETC. THERE WERE / ARE NO EXTENUATING CIRCUMSTANCES UNDER ANY DEFINITION OF NORMAL USE TO EXPLAIN THIS DEGREE... Read more
Incident date: Aug 12, 2014
ENTIRE UNDER CARRIAGE AND FRAME FOUND TO HAVE EXTENSIVE RUST EFFECTING STRUCTURAL INTEGRITY / SAFETY, CRITICAL SAFETY SYSTEMS (BRAKE LINES, SUSPENSION STRUCTURE), FRAME, FUEL LINES, FUEL TANK, AND STEERING LINKAGE. THIS IS GENERAL ATTACK CORROSION WITH STRUCTURAL FAILURE, CORROSION FATIGUE, ETC. THERE WERE / ARE NO EXTENUATING CIRCUMSTANCES UNDER ANY DEFINITION OF NORMAL USE TO EXPLAIN THIS DEGREE... Read more
Incident date: Sep 1, 2014
THE DASHBOARD IS MELTING AND IS SO SHINY WHEN THE SUN OR LIGHT HITS THE WINDSHIELD IT BLINDS YOU VERY VERY DANGEROUS SOMETHING MUST BE DONE NO ONE ELSE SHOULD HAVE TO DIE BEFORE YOU GUYS FORCE TOYOTA/ LEXUS TO RECALL AND FIX THIS PROBLEM !!!!!! *TR
Incident date: Sep 1, 2014
THE DASHBOARD IS MELTING AND IS SO SHINY WHEN THE SUN OR LIGHT HITS THE WINDSHIELD IT BLINDS YOU VERY VERY DANGEROUS SOMETHING MUST BE DONE NO ONE ELSE SHOULD HAVE TO DIE BEFORE YOU GUYS FORCE TOYOTA/ LEXUS TO RECALL AND FIX THIS PROBLEM !!!!!! *TR
Incident date: Sep 1, 2011
OUR 2004 RDX, EXTREMELY LOW MILES, ALWAYS GARAGED, MINT CONDITION, HAS A DASH THAT HAS CRACKED ALL THE WAY AROUND AND IS BEGINNING TO EXTEND TOWARD THE MIDDLE. WHEN I WENT TO THE LOCAL LEXUS SERVICE DEPARTMENT SEVERAL YEARS AGO, THEY TOLD ME "LEATHER ALWAYS DOES THAT". STUPID ASS. I HAVE SINCE LEARNED THAT MANY OTHERS HAVE THIS ISSUE. I THOUGHT LEXUS QUALITY WAS BETTER, BUT IT'S THE SERVICE THAT... Read more
Incident date: Aug 28, 2014
THE DASHBOARD IS MELTED ON THE DRIVERS SIDE MAKING IT ALMOST IMPOSSIBLE TO SEE CLEARLY AT CERTAIN TIMES DURING THE DAY. THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE LOOKED INTO BECAUSE IT CAN CAUSE WRECKS IF IT HASN'T ALREADY. I KNOW THERE ARE PROBABLY THOUSANDS OF PEOPLE THAT HAVE THIS PROBLEM AND LEXUS SHOULD STAND BY ITS BRAND AND FIX PROBLEMS THAT ARE NOT THE CONSUMERS FAULT. *TR
Incident date: Aug 28, 2014
THE DASHBOARD IS MELTED ON THE DRIVERS SIDE MAKING IT ALMOST IMPOSSIBLE TO SEE CLEARLY AT CERTAIN TIMES DURING THE DAY. THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE LOOKED INTO BECAUSE IT CAN CAUSE WRECKS IF IT HASN'T ALREADY. I KNOW THERE ARE PROBABLY THOUSANDS OF PEOPLE THAT HAVE THIS PROBLEM AND LEXUS SHOULD STAND BY ITS BRAND AND FIX PROBLEMS THAT ARE NOT THE CONSUMERS FAULT. *TR
Incident date: Sep 1, 2014
THE DASHBOARD ON MY LEXUS IS250 HAS STARTED TO LITERALLY MELT. IT IS VERY STICKY TO THE TOUCH AND VERY SHINY. THE SHININESS CAUSES A VERY SERIOUS GLARE ON MY FRONT WINDSHIELD WHICH CAN BLIND THE DRIVER. *TR
Incident date: Sep 1, 2014
THE DASHBOARD ON MY LEXUS IS250 HAS STARTED TO LITERALLY MELT. IT IS VERY STICKY TO THE TOUCH AND VERY SHINY. THE SHININESS CAUSES A VERY SERIOUS GLARE ON MY FRONT WINDSHIELD WHICH CAN BLIND THE DRIVER. *TR
Incident date: Aug 31, 2012
DASHBOARD HAS BEEN DETERIORATING FOR PAST TWO YEARS. IT IS STICKY AND GLOSSY CAUSING LIGHT TO GLARE OFF THE DASH ONTO THE WINDSHIELD. THIS INTERFERES WITH THE DRIVER'S ABILITY TO SEE THE ROAD AND IS A HAZARD. *TR
Incident date: Sep 13, 2014
IT SOUNDED LIKE A GUN WENT OFF INSIDE THE CAR. WE WERE TRAVELING ABOUT 60 MPH ON THE INTERSTATE AND AFTER THE INITIAL SHOCK I LOOKED BOTH BEHIND ME AS WELL AS TO THE SIDE TO SEE WHAT MAY HAVE CAUSED THE NOISE. TO SEE IF SOMETHING HAD HIT THE CAR ON TOP, WE PULLED BACK THE SUNROOF VISOR A FEW INCHES, ENOUGH TO SEE AND HEAR THAT THE SUNROOF HAD A LARGE HOLE IN IT. AFTER PULLING OFF AT THE NEAREST EX... Read more
Incident date: Aug 28, 2014
I OWN A 2007 LEXUS IS250 AND THE INTERIOR IS MELTING. THE DASHBOARD HAS A GLOSSY, STICKY RESIDUE THAT HAS MADE DRIVING DURING THE DAY IN SUNNY CONDITIONS IMPOSSIBLE. THE RESIDUE CAUSES A GLARE THAT HINDERS MY ABILITY TO SEE WHILE DRIVING. SO MUCH SO THAT I ALMOST MISSED A STOP SIGN! THE DOOR PANELS ARE MELTING TO THE POINT THAT IF YOU TOUCH THEM THE MATERIAL STICKS TO YOUR HANDS AND CLOTHING O... Read more
Incident date: Aug 28, 2014
I OWN A 2007 LEXUS IS250 AND THE INTERIOR IS MELTING. THE DASHBOARD HAS A GLOSSY, STICKY RESIDUE THAT HAS MADE DRIVING DURING THE DAY IN SUNNY CONDITIONS IMPOSSIBLE. THE RESIDUE CAUSES A GLARE THAT HINDERS MY ABILITY TO SEE WHILE DRIVING. SO MUCH SO THAT I ALMOST MISSED A STOP SIGN! THE DOOR PANELS ARE MELTING TO THE POINT THAT IF YOU TOUCH THEM THE MATERIAL STICKS TO YOUR HANDS AND CLOTHING O... Read more
Incident date: Aug 31, 2014
THE PLASTIC DASHBOARD ON MY VEHICLE HAS BECOME WET AND STICKY BECAUSE OF THE SUN. THERE IS A BAD GLARE FR THE DASHBOARD MAKING IT DANGEROUS TO DRIVE IN THE SUN AS I CANNOT SEE CLEARLY IN FRONT OF ME. *TR
Incident date: Sep 1, 2014
THE DASHBOARD SEEMS TO BE MELTING AND IS STICKY AND SHINY. IT CREATES A BLIND SPOT WHEN THE SUN HITS IT JUST RIGHT. I CONTACTED MY LEXUS DEALER IN AUSTIN AND THEY SAY CAR IS OUT OF WARRANTY SO THEY WANT US TO PAY TO FIX IT. I DON'T THINK A DASHBOARD SHOULD BE MELTING AND TURNING GLOSSY. THIS SHOULD BE CONSIDERED A DEFECT THAT POSES A SAFETY ISSUE. *TR
Incident date: Sep 1, 2014
THE DASHBOARD SEEMS TO BE MELTING AND IS STICKY AND SHINY. IT CREATES A BLIND SPOT WHEN THE SUN HITS IT JUST RIGHT. I CONTACTED MY LEXUS DEALER IN AUSTIN AND THEY SAY CAR IS OUT OF WARRANTY SO THEY WANT US TO PAY TO FIX IT. I DON'T THINK A DASHBOARD SHOULD BE MELTING AND TURNING GLOSSY. THIS SHOULD BE CONSIDERED A DEFECT THAT POSES A SAFETY ISSUE. *TR
Incident date: Sep 4, 2012
THE DASHBOARD AND DOOR PANELS ARE MELTING WHEN THE CAR IS IN THE SUN. *TR
Incident date: Sep 10, 2014
DASHBOARD IS LITERALLY MELTING. LOOKS SHINY AND IS STICKY TO TOUCH. LEAVES BLACK RESIDUE ON FINGERS AND CREATES A DANGEROUS GLARE ON WINDSHIELD. *TR
Incident date: Sep 10, 2014
DASHBOARD IS LITERALLY MELTING. LOOKS SHINY AND IS STICKY TO TOUCH. LEAVES BLACK RESIDUE ON FINGERS AND CREATES A DANGEROUS GLARE ON WINDSHIELD. *TR
Incident date: Sep 8, 2014
THE VEHICLE IS LEANING TO THE RIGHT SIDE ALL THE TIME, I TAKE IT TO FIX TO TIME ALREADY, AND THE FIRST TIME THE SAID THE CHANGE SOME SPRING, SO NOW THEY SAID ITS NOTHING TO FIX, I CALL LEXUS AND SPOKE WITH SOME MANAGER . AND ALSO SHE DOESN'T HAVE ANY SOLUTION , SO NOW THEY SAID THE GOING TO SENT SOMEONE TO CHECK THE VEHICLE SO IT'S LIKE THEY DON'T TRUST OF THE DEALER MECHANICS, OR I DON'T KNOW BEC... Read more
Incident date: Sep 8, 2014
THE VEHICLE IS LEANING TO THE RIGHT SIDE ALL THE TIME, I TAKE IT TO FIX TO TIME ALREADY, AND THE FIRST TIME THE SAID THE CHANGE SOME SPRING, SO NOW THEY SAID ITS NOTHING TO FIX, I CALL LEXUS AND SPOKE WITH SOME MANAGER . AND ALSO SHE DOESN'T HAVE ANY SOLUTION , SO NOW THEY SAID THE GOING TO SENT SOMEONE TO CHECK THE VEHICLE SO IT'S LIKE THEY DON'T TRUST OF THE DEALER MECHANICS, OR I DON'T KNOW BEC... Read more
Incident date: Aug 25, 2014
1. HEADLIGHTS: BEFORE PURCHASING THE VEHICLE, I NOTICED THE BLINKING CAUTION LIGHT ON THE DASHBOARD. SERVICE MANAGER SAID THE AUTOMATIC HEADLIGHT ADJUSTMENT WAS WORKING FINE AND TO IGNORE THE BLINKING CAUTION LIGHT. NOTHING COULD BE DONE. I LATER RESEARCHED AND FOUND THERE ARE LOTS OF COMPLAINTS ABOUT THIS. 2. TRANSMISSION LAGS AT LOW SPEEDS. THIS IS INCREDIBLY DANGEROUS ESPECIALLY WHEN DRIVI... Read more
Incident date: Aug 25, 2014
1. HEADLIGHTS: BEFORE PURCHASING THE VEHICLE, I NOTICED THE BLINKING CAUTION LIGHT ON THE DASHBOARD. SERVICE MANAGER SAID THE AUTOMATIC HEADLIGHT ADJUSTMENT WAS WORKING FINE AND TO IGNORE THE BLINKING CAUTION LIGHT. NOTHING COULD BE DONE. I LATER RESEARCHED AND FOUND THERE ARE LOTS OF COMPLAINTS ABOUT THIS. 2. TRANSMISSION LAGS AT LOW SPEEDS. THIS IS INCREDIBLY DANGEROUS ESPECIALLY WHEN DRIVI... Read more
LEXUS
HS 250 HYBRID
(2010) - VISIBILITY:REARVIEW MIRRORS/DEVICES
Sep 15, 2014
Incident date: Jun 4, 2014
THE DRIVER SIDE MIRROR SNAPPED AND COLLAPSED INTO THE CAR WHILE IT WAS IN MOTION AT APPROXIMATELY 35MPH, LEAVING NO VISIBILITY IN BLIND SPOT ON DRIVERS SIDE. HAD TO PULL OVER INTO A RETAIL CENTER AND HAVE THE MIRROR TAPED IN A FIXED POSITION IN ORDER TO DRIVE HOME SAFELY. DEALER ACKNOWLEDGE THIS SAFETY ISSUE AS A KNOWN DEFECT OF THIS MAKE AND MODEL CAR, YET HAS NOT FILED AS A RECALL ITEM AND IS TA... Read more
Incident date: Jul 16, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DECELERATED ON ITS OWN AND THE CHECK ENGINE AND VSC INDICATORS ILLUMINATED. THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THE DEALER STATED THAT ENGINE WORK NEEDED TO BE PERFORMED. THE CONTACT STATED THAT A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE) WAS NEVER RECEIVED. TH... Read more
Incident date: Aug 8, 2013
I JUST RECENTLY NOTICED THAT MY DASHBOARD HAD CRACKS AND WAS STICKY/SHINY WHEN HOT. I ALSO FOUND SMALL FOAM FRAGMENTS ON THE FLOOR COMING FROM THE DASHBOARD. I CONSIDER THIS A SERIOUS QUALITY PROBLEM THAT MAY CAUSE AN ACCIDENT BECAUSE OF THE REFLECTIVE DASHBOARD. IT ALSO COULD BECOME A FIRE HAZARD WHEN SMALL FOAM PARTICLES COLLECT AROUND ELECTRICAL PARTS UNDER THE DASHBOARD. I HAVE CONTACTED TOYO... Read more
Incident date: Sep 11, 2014
I WAS ON THE FEEDER OF THE FREEWAY AND WAS GETTING READY TO ENTER THE FREEWAY ENTRANCE RAMP. I PUSHED ON THE GAS PEDAL TO ACCELERATE, AT THIS TIME THE CAR SPED UP ON ITS OWN BEYOND THE SPEED THAT I WAS ATTEMPTING TO GO. I REMOVED MY FOOT FROM THE PEDAL; HOWEVER THE CAR KEPT ACCELERATING. I PUSHED ON THE BRAKES AND THE CAR KEPT ACCELERATING. I HAD HEARD ABOUT THE FLOOR MAT CAUSING THIS PROBLEM; SO ... Read more
Incident date: Aug 11, 2014
I WAS RIDING THE BRAKE INTO A PARKING SPACE AND WAS ALMOST FINISHED PARKING (MY FOOT WAS STILL ON THE BRAKE) WHEN THE CAR SUDDENLY ACCELERATED AND TRAVELED THROUGH A SHORT WOODED AREA THEN OVER A 12 FOOT DROP TO A ROAD WITH TRAFFIC BELOW. THE FRONT OF THE CAR CRASHED INTO A STONE WALL, CRASHED BACK INTO THE STONE WALL THAT THE CAR FLEW OVER, AND CAME TO A STOP IN THE MIDDLE OF A BUSY ROAD APPROXIM... Read more
Crash
1 injured
Incident date: Oct 10, 2013
MY DASH AND DOORS ARE MELTING. I TOOK MY CAR TO LEXUS LAST YEAR AND THEY OFFERED TO PAY FOR HALF, BUT MY HALF WAS TOO EXPENSIVE FOR ME TO PAY, 3,000.00. I ALSO DON'T FEEL THAT I SHOULD PAY FOR A MELTING CAR WHEN I TAKE EXCELLENT CARE OF MY CAR. IT IS ALWAYS IN THE GARAGE WHEN I AM AT HOME, AND I KEEP A SUN SHIELD IN THE DASH WHEN I AM AT WORK. I LOVE MY CAR AND IT ONLY HAS 78,000 MILES; IT RUNS GR... Read more
Incident date: Sep 21, 2009
I HAD ISSUES WHEN THE CAR STARTS-UP. IT MAKE A LOUD NOISE EVERY MORNING GOING TO WORK AND ALSO THE A/C MAKES NOISES WHEN ITS ON. TOOK IT TO LEXUS AND THEY TOLD ME THAT THEY CAN NOT DUPLICATE THE NOISE AND ALSO SAY THAT THEY FOUND SOME TYPE OF GARAGE IN THE AIR FILTER. THE NOISE IS STILL THERE, ITS A LOUD THUMP AS IF METAL TO METAL IMPACT. LIKE A STEEL HAMMER HITTING ANOTHER STEEL HAMMER. *TR
Incident date: Sep 2, 2014
I WAS TOLD BY THE LEXUS DEALERSHIP THAT I HAVE A POWER STEERING RACK LEAK ON MY 2005 LEXUS RX330. TO REPAIR THE LEAK WILL COST APPROXIMATE $1700. I HAVE CONTACTED THE LEXUS MANUFACTURER DIRECTLY ABOUT THE FAILURE AND WAS INFORMED THAT WAS A RECALL ON THE POWER STEERING BACK IN 2011 BUT UNFORTUNATELY MY CAR IS NOT PART OF RECALL. I HAVE DONE EXTENSIVE RESEARCH ON THIS PROBLEM AND FOUND OUT THAT ... Read more
Incident date: Apr 15, 2014
TL* THE CONTACT OWNS A 2003 LEXUS IS300. THE CONTACT STATED THAT DASHBOARD WAS MELTING. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Incident date: Aug 18, 2012
REAR VIEW MIRROR ON MY 2006 LEXUS IS350 HAS HORRIBLE VISIBILITY. IT IS NOT DAMAGED ON THE SURFACE. THE SURFACE IS SMOOTH AND CLEAN, HOWEVER THERE ARE MULTIPLE SPOTS WHERE VISIBILITY IS NOT AVAILABLE. *TR