Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 30, 2012
DASHBOARD IS EXTREMELY STICKY AS IF MELTED AND CAUSES AN AWFUL GLARE ON THE WINDSHIELD DURING NIGHT AND DAY HOURS. LEXUS SAID THIS WAS A VANITY ISSUE AND WOULD NOT WARRANTY IT OUT. I DO NOT HAVE THE MONEY TO REPLACE THE DASHBOARD. ALSO THE HANDLES ON THE DOORS WHERE THE SAME MATERIALS IS, VERY SOFT AND ABLE TO BE MANIPULATED WHICH DOES NOT AFFECT DRIVING BUT IT IS AN ISSUE. *TR
Incident date: May 5, 2008
THE DASHBOARD ON MY 04 LEXUS RX 330 HAS BE DISINTEGRATING BEFORE MY EYES. IT IS MELTING AND CRACKING GETTING WORST EVERYDAY. *TR
Incident date: Apr 2, 2012
THE DASH AND BOTH DRIVER AND PASSENGER SIDE DOOR PANELS LOOK AS IF THEY ARE MELTING. EVERY TIME I TOUCH THE DOOR MY FINGERNAIL CHIPS OFF ANOTHER PIECE OF THE SOFT MATERIAL, MAKING IT LOOK AS THOUGH AN ANIMAL WAS CLAWING AT IT. ON REALLY HOT SUNNY DAYS THE DASH CAN BECOME SOMEWHAT SHINY OBSTRUCTING THE VIEW AT CERTAIN ANGLES AND LIGHTING. DANGEROUS AND ANNOYING. *TR
Incident date: Aug 14, 2014
MY NAVIGATION SYSTEM SCREEN STOPPED WORKING WHILE 1000 MILES AWAY FROM HOME. THE BIGGEST PROBLEM WITH THE SCREEN GOING OUT WAS THE FACT THAT ALL OF THE HEATING AND AIR CONDITIONING CONTROLS ARE RAN THROUGH THAT SAME UNIT. WITHOUT BEING ABLE TO ADJUST MY TEMPERATURE IN THE VEHICLE I AM NOT ABLE TO DEFROST THE WINDSHIELD IN TIMES WHEN IT MAY FOG UP. *TR
Incident date: Aug 14, 2014
MY NAVIGATION SYSTEM SCREEN STOPPED WORKING WHILE 1000 MILES AWAY FROM HOME. THE BIGGEST PROBLEM WITH THE SCREEN GOING OUT WAS THE FACT THAT ALL OF THE HEATING AND AIR CONDITIONING CONTROLS ARE RAN THROUGH THAT SAME UNIT. WITHOUT BEING ABLE TO ADJUST MY TEMPERATURE IN THE VEHICLE I AM NOT ABLE TO DEFROST THE WINDSHIELD IN TIMES WHEN IT MAY FOG UP. *TR
Incident date: Apr 21, 2014
VEHICLE WAS TAKEN TO DEALER FOR MASTER KEY ADDITION . MASTER KEY WAS MADE BY DEALER AND WAS DEFECTIVE CAUSING DAMAGE TO IGNITION. (21 APRIL 2014) AT INTERVALS KEY COULD NOT BE REMOVED FROM IGNITION. IGNITION WOULD LOCK. DEALER REFUSED TO REPLACE KEY OR TO REFUND $186.00 PAID BY OWNER FOR ADDITIONAL MASTER KEY. TIRES 4-03-2014 AS APART OF THE VEHICLE INSPECTION TIRES WERE CHECKED BY TECHNICI... Read more
Incident date: May 2, 2005
TL* THE CONTACT OWNS A 1994 LEXUS LS. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELTS WOULD NOT RETRACT BACK INTO POSITION. THE CONTACT TOOK HIS VEHICLE INTO HIS LOCAL DEALER WHO ADVISED HIM THAT THE REPAIR COST WAS AT HIS EXPENSE FOR $502.00 . THE FAILURE MILEAGE WAS 75,000.
Incident date: Aug 12, 2014
TL* THE CONTACT OWNS A 2014 LEXUS RX350. WHILE ATTEMPTING TO PARK THE VEHICLE, THE BRAKE PEDAL FAILED TO RESPOND WHEN IT WAS DEPRESSED. THE FAILURE CAUSED THE CONTACT TO CRASH THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACT... Read more
Crash
Incident date: Aug 12, 2014
TL* THE CONTACT OWNS A 2014 LEXUS RX350. WHILE ATTEMPTING TO PARK THE VEHICLE, THE BRAKE PEDAL FAILED TO RESPOND WHEN IT WAS DEPRESSED. THE FAILURE CAUSED THE CONTACT TO CRASH THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACT... Read more
Crash
Incident date: Jul 7, 2014
I TOOK MY VEHICLE IN FOR WHAT I THOUGHT WAS AN OIL LEAK AFTER HAVING MY OIL CHANGED, AND I WAS TOLD THAT THE RACK AND PINION STEERING WAS LEAKING FROM A CRACK IN THE BOOT AND NEEDED TO BE REPLACED. I WAS CHARGED OVER $1400.00 TO REPLACE THE RACK AND PINION STEERING PART. A DISCUSSION WITH THE SERVICE DEPARTMENT AT THE DEALERSHIP AND A REVIEW OF A NUMBER OF WEBSITES MAKES IT OBVIOUS THAT THIS HAS ... Read more
Incident date: Aug 1, 2012
MELTING DASHBOARD - CAN SIMPLY STICK A FINGERNAIL IN IT AND IT LEAVES AN INDENTATION. I NOTICED THAT OTHERS HAVE COMPLAINED OF THIS PROBLEM ALSO. IT'S ALSO VERY STICKY ANYWHERE ALONG THE LEATHER ON THE DOORS AND DASHBOARD. *TR ALSO, MY CAR IS ONLY 7 YEARS OLD AND A YEAR AGO THE TOUCH SCREEN WENT OUT. I CANNOT USE THE GPS AT ALL. APPARENTLY THE COST IS ABOUT $1,000 TO FIX THIS. SEEMS REDICU... Read more
Incident date: Aug 1, 2012
MELTING DASHBOARD - CAN SIMPLY STICK A FINGERNAIL IN IT AND IT LEAVES AN INDENTATION. I NOTICED THAT OTHERS HAVE COMPLAINED OF THIS PROBLEM ALSO. IT'S ALSO VERY STICKY ANYWHERE ALONG THE LEATHER ON THE DOORS AND DASHBOARD. *TR ALSO, MY CAR IS ONLY 7 YEARS OLD AND A YEAR AGO THE TOUCH SCREEN WENT OUT. I CANNOT USE THE GPS AT ALL. APPARENTLY THE COST IS ABOUT $1,000 TO FIX THIS. SEEMS REDICU... Read more
Incident date: Dec 30, 2013
I CURRENTLY OWN A 2008 IS-250 WITH LESS THAN 6,000 MILE ON THE ODOMETER. I TOOK MY CAR IN TO THE DEALERSHIP FOR SEVERAL UNUSUAL PROBLEMS. THE SEALS AROUND THE WIND SHIELD WERE DRY ROTTED AND HAD FALLEN OUT ALL THE WAY AROUND THE WINDSHIELD. THE DASH BOARD WAS ALSO STICKY AND HAD A NUMBER OF CRACKS. THE TOP OF MY WINDSHIELD WAS ALSO 'DE-LAMINATED" AND NEEDED TO BE REPLACED. LEXUS DID STEP UP TO T... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Incident date: Jun 1, 2013
DASHBOARD MATERIAL MELTED CREATING A BLINDING GLARE ON THE INTERIOR OF WINDSHIELD DURING DAYTIME HOURS. DANGEROUS DRIVING CONDITION. *TR
Incident date: Jun 1, 2013
DASHBOARD MATERIAL MELTED CREATING A BLINDING GLARE ON THE INTERIOR OF WINDSHIELD DURING DAYTIME HOURS. DANGEROUS DRIVING CONDITION. *TR
Incident date: Aug 5, 2014
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT THE CALIPER PIN WAS FRACTURED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 57,000.
Incident date: Sep 19, 2012
THE WHOLE DASHBOARD IS CRACKING. *TR
Incident date: Mar 27, 2014
LEXUS RX450 WAS TRAVELING DOWN A ONE-WAY ROAD AND APPROACHED A STOP SIGN GOING 35 MPH. AFTER RUNNING THROUGH THE STOP SIGN DURING LATE HOURS OF THE NIGHT, THE LEXUS DROVE DIRECTLY INTO A DARK PRIVATE PARKING LOT, CONTINUING AT THE 35 MPH, BOUNCING THROUGH A DEEP POTHOLE AT THE PARKING LOT ENTRANCE (BREAKS WERE PUSHED BUT NOT ENGAGED) WHICH LED TO THE COLLISION WITH A PERPENDICULAR, PROPERLY PARKE... Read more
Crash
1 injured
Incident date: Mar 27, 2014
LEXUS RX450 WAS TRAVELING DOWN A ONE-WAY ROAD AND APPROACHED A STOP SIGN GOING 35 MPH. AFTER RUNNING THROUGH THE STOP SIGN DURING LATE HOURS OF THE NIGHT, THE LEXUS DROVE DIRECTLY INTO A DARK PRIVATE PARKING LOT, CONTINUING AT THE 35 MPH, BOUNCING THROUGH A DEEP POTHOLE AT THE PARKING LOT ENTRANCE (BREAKS WERE PUSHED BUT NOT ENGAGED) WHICH LED TO THE COLLISION WITH A PERPENDICULAR, PROPERLY PARKE... Read more
Crash
1 injured
Incident date: Aug 12, 2014
RECEIVED URGENT SAFETY RECALL NOTICE ON 8/11/2014. CALLED LOCAL DEALER 8/12/2014 A.M. WAS TOLD DEALERSHIP ONLY RECEIVES ONE (1) REPLACEMENT PART PER WEEK SO I HAVE TO BE PUT ON WAITING LIST. APPROXIMATELY 8 PEOPLE AHEAD OF ME! THE LETTER [XXX] , V.P. TOYOTA NORTH AMERICA SENT YOUR AGENCY ON JUNE 19,2014, STATED THE RECALL NOTICE WOULD GO TO AFFECTED CUSTOMERS ONCE "SUFFICIENT REPLACEMENT PARTS B... Read more
Incident date: Jul 8, 2008
OCCASIONALLY AND RANDOMLY, MY CAR FEELS LIKE IT IS "STALLING" WHEN MAKING A RIGHT HAND TURN FROM A STOP OR ALMOST A COMPLETE STOP. IT HAS HAPPENED A COUPLE TIMES TURNING LEFT BUT MOSTLY MAKING A RIGHT-TURN. I'VE BROUGHT THIS UP TO MY SERVICE ADVISOR AND WAS AT FIRST TOLD THAT THE ENGINE COULDN'T "STALL" AND SINCE THEN I'VE REPORTED IT DURING MY NORMAL SERVICES. THEY WOULD TAKE IT FOR A DRIVE AN... Read more
Incident date: Jul 31, 2012
THE DASHBOARD IS MELTING, IT GETS STICKY AND WHEN DRIVING IN THE SUN THERE'S A NOTICEABLE GLARE THAT MAKES IT HARD TO DRIVE. AND THE SAME THING IS HAPPENING TO THE DRIVER SIDE DOOR. *TR
Incident date: Jul 31, 2012
THE DASHBOARD IS MELTING, IT GETS STICKY AND WHEN DRIVING IN THE SUN THERE'S A NOTICEABLE GLARE THAT MAKES IT HARD TO DRIVE. AND THE SAME THING IS HAPPENING TO THE DRIVER SIDE DOOR. *TR
Incident date: Jul 31, 2012
THE DASHBOARD IS MELTING, IT GETS STICKY AND WHEN DRIVING IN THE SUN THERE'S A NOTICEABLE GLARE THAT MAKES IT HARD TO DRIVE. AND THE SAME THING IS HAPPENING TO THE DRIVER SIDE DOOR. *TR
Incident date: Jul 22, 2014
ON 22 JULY 2014, I PROCEEDED TO THE LEXUS OF HUNTSVILLE DEALERSHIP FOR A 75,000 OIL CHANGE, TIRE ROTATION, AND SERVICE MAINTENANCE FOR MY 2009 RX 350. I WAS TOLD THAT THE RACK AND PINION STEERING HAD A LEAK NEAR THE LEFT SIDE BOOT AND NEEDED TO BE REPLACED. I ALSO WAS TOLD THAT MY FRONT AND REAR BRAKES NEEDED TO BE SERVICED AS WELL. I WAS GIVEN AN APPROXIMATE QUOTE OF $1600.00 TO REPLACE THE RACK... Read more
Incident date: May 23, 2014
TL* THE CONTACT OWNS A 2000 LEXUS LS400. THE CONTACT HAD A NEW KEY MADE FOR HER VEHICLE, WHICH CAUSED THE IGNITION TO FAIL. THE VEHICLE WOULD STALL AND THE CONTACT WOULD BE UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 104,000. UPDATED 09/16/14*LJ THE CONSUMER STATED THE DEALER REFUSED TO REPLACE TH... Read more
Incident date: May 23, 2014
TL* THE CONTACT OWNS A 2000 LEXUS LS400. THE CONTACT HAD A NEW KEY MADE FOR HER VEHICLE, WHICH CAUSED THE IGNITION TO FAIL. THE VEHICLE WOULD STALL AND THE CONTACT WOULD BE UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 104,000. UPDATED 09/16/14*LJ THE CONSUMER STATED THE DEALER REFUSED TO REPLACE TH... Read more
Incident date: May 23, 2014
TL* THE CONTACT OWNS A 2000 LEXUS LS400. THE CONTACT HAD A NEW KEY MADE FOR HER VEHICLE, WHICH CAUSED THE IGNITION TO FAIL. THE VEHICLE WOULD STALL AND THE CONTACT WOULD BE UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 104,000. UPDATED 09/16/14*LJ THE CONSUMER STATED THE DEALER REFUSED TO REPLACE TH... Read more
Incident date: May 23, 2014
TL* THE CONTACT OWNS A 2000 LEXUS LS400. THE CONTACT HAD A NEW KEY MADE FOR HER VEHICLE, WHICH CAUSED THE IGNITION TO FAIL. THE VEHICLE WOULD STALL AND THE CONTACT WOULD BE UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 104,000. UPDATED 09/16/14*LJ THE CONSUMER STATED THE DEALER REFUSED TO REPLACE TH... Read more
Incident date: Jun 1, 2010
THE DASH AND ARMRESTS HAS BEEN MELTING AND IS EASILY MARRED OR CHIPPED. I'VE ADDED UV PROTECTION FILM TO CURB THE EFFECT BUT IT IS STILL HAPPENING. PLEASE HELP US THERE ARE MANY WITH THIS ISSUE AND MANY DID NOT RECEIVE A RECALL NOTICE. *TR
Incident date: Jul 1, 2012
THE ENTIRE DASHBOARD AND TOP SECTION OF THE FRONT DOOR PANELS IN MY 2006 LEXUS IS250 ARE BASICALLY MELTING. THE CONSISTENCY HAS DETERIORATED SO DRASTICALLY THAT THE DASH IS SHINY, STICKY AND COVERED IN SMALL NICKS AND SCRATCHES. THE DASH IS SO SOFT EVEN THE SLIGHTEST TOUCH LEAVES A PERMANENT SCAR! EFFORTS TO CLEAN OR TREAT THE DASH/DOOR PANELS ARE USELESS - ANYTHING I USE JUST STICKS. MY CLOTHES H... Read more
Incident date: Jul 1, 2012
THE ENTIRE DASHBOARD AND TOP SECTION OF THE FRONT DOOR PANELS IN MY 2006 LEXUS IS250 ARE BASICALLY MELTING. THE CONSISTENCY HAS DETERIORATED SO DRASTICALLY THAT THE DASH IS SHINY, STICKY AND COVERED IN SMALL NICKS AND SCRATCHES. THE DASH IS SO SOFT EVEN THE SLIGHTEST TOUCH LEAVES A PERMANENT SCAR! EFFORTS TO CLEAN OR TREAT THE DASH/DOOR PANELS ARE USELESS - ANYTHING I USE JUST STICKS. MY CLOTHES H... Read more
Incident date: Aug 6, 2013
THE LEATHERY TYPE MATERIAL THAT COVERS DASHBOARD IS MELTING. IT IS VERY SOFT TO THE TOUCH AND EXTREMELY HOT AND STICKY IN SUNLIGHT. THIS MATERIAL HAS CRACKS THAT CONTINUES TO SPLIT AROUND INSTRUMENT PANELS IN MY CAR. PLEASE HELP..... *TR
Incident date: Jul 7, 2013
DASHBOARD IS MELTING. CAUSING A DANGEROUS GLARE FROM SUNLIGHT, OTHER DRIVER'S HEADLIGHTS, AND STREET LIGHTS. *TR
Incident date: Sep 1, 2009
MY 2004 LEXUS RX 330 DASHBOARD COVER IS ALL CRACKED UP IN ALL DIRECTIONS AND IS VERY STICKY DUE TO THE HOT AND HUMID FLORIDA WEATHER. THE DEALER IS REFUSING TO FIX THIS ISSUE. *TR
Incident date: Aug 1, 2012
DASHBOARD AND DOORS (INSIDE) BECOME STICKY WITH BLACK GREASY PIECES WHICH COMES OFF WHEN TOUCHED. *TR
Incident date: Aug 6, 2014
I'M GETTING A LOSS OF POWER ON ACCELERATION.. HAPPENS OF AND ON EVERY OTHER DAY.... I READ ALOT ABOUT THIS ISSUE ONLINE, BUT LEXUS HAS NO REAL FIX FOR IT... I HAVE ALL TYHE RECALL THE RELATED TO THIS ISSUE, BUT THE PROBLEMS CONTINUES... *TR
Incident date: Aug 6, 2014
I'M GETTING A LOSS OF POWER ON ACCELERATION.. HAPPENS OF AND ON EVERY OTHER DAY.... I READ ALOT ABOUT THIS ISSUE ONLINE, BUT LEXUS HAS NO REAL FIX FOR IT... I HAVE ALL TYHE RECALL THE RELATED TO THIS ISSUE, BUT THE PROBLEMS CONTINUES... *TR
Incident date: Aug 1, 2013
DASHBOARD IS DETERIORATING, MELTING, AND BECOMING VERY STICKY AND SHINY CAUSING GLARE ON WINDSHIELD. DOOR PANELS ARE ALSO BREAKING DOWN. *TR
Incident date: Aug 1, 2013
DASHBOARD IS DETERIORATING, MELTING, AND BECOMING VERY STICKY AND SHINY CAUSING GLARE ON WINDSHIELD. DOOR PANELS ARE ALSO BREAKING DOWN. *TR
Incident date: Jul 1, 2008
MY CAR HAS A PROBLEM WITH EXCESS MOISTURE AND CONDENSATION IN THE HEADLIGHT HOUSING. IT HAS CONTINUED TO WORSEN FOR THE PAST SEVERAL YEARS. LEXUS REFUSED TO RECOGNIZE THIS PROBLEM AS ITS RESPONSIBILITY UNTIL DECEMBER, 2013 WHEN IT ISSUED A WARRANTY ENHANCEMENT TO ALL LEXUS RX OWNERS THAT HAD THIS PROBLEM. THAT NOTICE INDICATED THAT PARTS WERE BEING MANUFACTURED AND WOULD BE AVAILABLE BY MAY, 20... Read more
Incident date: Aug 4, 2014
TL* THE CONTACT OWNED A 2004 LEXUS ES 330. WHILE DRIVING 35 MPH, THE VEHICLE WAS STRUCK BY A DEER AND DAMAGED THE VEHICLE. THE CONTACT CONTINUED DRIVING AND SMELLED TRANSMISSION AND/OR BRAKE FLUID. THE INSTRUMENT PANEL ILLUMINATED, THE WINDSHIELD WIPERS ACTIVATED, AND THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. T... Read more
Crash
Fire
Incident date: Aug 4, 2014
I AM ABSOLUTELY DISAPPOINTED THAT AFTER SEVEN YEARS THE DASHBOARD AND DOOR PANELS OF MY IS350 HAVE MELTED! THESE PARTS BECAME STICKY, GLOSSY, AND EXTREMELY UNSAFE. I HAVE DONE MY BEST TO KEEP MY CAR LOOKING NEW. I THOUGHT WHEN I BOUGHT THIS CAR I WAS BUYING QUALITY AND HIGH END MATERIAL. I'VE ONLY EVER USED A SOFT RAG TO CLEAN THE INTERIOR, SO THIS MAKES ME UPSET AND UNHAPPY WITH THE QUALITY AND L... Read more
Incident date: Jul 15, 2014
THE DASHBOARD IS MELTING AND SHINY VERY STICKY. THE GLARE FROM THE DASHBOARD IS INTERFERING WITH THE DRIVER'S VISION. *TR
Incident date: May 1, 2014
TL* THE CONTACT OWNS A 2007 LEXUS IS250. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING. THE GLARE FROM THE DASHBOARD OBSTRUCTED THE CONTACT'S VIEW WHEN DRIVING IN SUNNY CONDITIONS. THE DEALER HAD NEVER BEFORE SEEN THAT TYPE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000.
Incident date: Aug 6, 2014
LEAKING POWER STEERING RACK ASSEMBLY. SEEMS TO BE A VERY COMMON PROBLEM WITH THESE RX330'S. ADVISED I NEED A NEW RACK & PINION ASSEMBLY. LEXUS NEEDS A RECALL FOR THIS ISSUE, TOO MANY COMPLAINTS! AND IN NOVEMBER 2011 TOYOTA RECALL 500K CALLS DOING TO POWER STEERING PROBLEM AND RX330 WAS ON THERE BUT NEVER RECEIVED ANY INFORMATION ON IT. LOOK UP RECALL ON LEXUS SITE AND PUT MY VIN AND NOTHING AB... Read more
Incident date: Aug 13, 2013
I HAVE A LEXUS IS AND THE DASH AND THE SIDE DOOR PANELS GET MOLTEN OR STICKY. THIS CAUSES SEVERE SAFETY ISSUES SINCE I AM NOT SURE OF THE CHEMICALS THAT ARE EMITTED AND IF THEY ARE CARCINOGENIC. KIDS GET THIS ALL OVER THEM AND ITS HARD TO GET THIS STICKY MATERIAL FROM THEIR HANDS. I AM NOT SURE IF THIS MATERIAL IS POISONOUS. *TR
Incident date: Jul 1, 2014
MELTING DASHBOARD. MELTED MATERIAL IS CAUSING GLARE ON WINDSHIELD THAT IS IN DIRECT EYESIGHT. OCCASIONALLY IMPAIRS ROAD VIEW. *TR