Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Aug 20, 2014
POWER STEERING RACK AND PINION ASSEMBLY O-RING SEALS FAIL ALLOWING POWER STEERING FLUID TO LEAK OUT INTO RUBBER BOOT. REPLACEMENT IS RECOMMENDED AVERAGE COST TO OWNER $1000, LEXUS REFUSES TO COVER ANY OF IT. MY LEXUS WAS INSPECTED BY CAR CENTER LOCATED IN GREENVILLE MI LICENSED MECHANIC WHO CONFIRMED AND DOCUMENTED THE PROBLEM. CALLED MY LOCAL LEXUS DEALER AND WAS TOLD IT WAS MY PROBLEM. *TR
Incident date: Jan 4, 2012
DASHBOARD BEGAN TO MELT AND CAUSE STICKY RESIN. ALSO, DRIVER DOOR SAME MATERIAL BEGAN TO DEGRADE. *TR
Incident date: Jan 1, 2012
I PURCHASED MY 2ND LEXUS IN 2011; BY 2012 THE DASHBOARD WAS CRACKING, AND IN 2014 THE DASHBOARD MELTED. I REPORTED THE CRACKING PROBLEM TO LEXUS OF ORLANDO IN 2013, AND THEY TOLD ME IT WAS DUE TO TYPE OF SPRAY I WAS USING TO CLEAN THE CAR. AFTER RESEARCHING THE CRACKING AND MELTING DASHBOARD SCENARIO, I READ THE CUSTOMARY RESPONSE FROM LEXUS TO THEIR CUSTOMERS IS, ??TYPE OF SPRAY YOU ARE USING ... Read more
Incident date: Aug 16, 2014
CAR STARTS. EPS LIGHTS ON DASH. CAN NOT MOVE STEERING WHEEL. LIGHT WILL GO OFF AND STEERING UNLOCKS AFTER RESTARTED OVER TIME. *TR
Incident date: Aug 18, 2014
THE DASHBOARD OF MY 07 LEXUS IS 250 HAS BEEN OOZING A GREASY UNKNOWN CHEMICAL. ASIDE FROM BEING UNSIGHTLY AND DIRTY, THIS STICKY DASHBOARD POSES A SEVERE SAFETY ISSUE. ON SUNNY DAYS, VERY COMMON IN S.FLORIDA, THE CHEMICAL OOZE PRODUCES A GLARE ON THE WINDSHIELD THAT IMPAIRS THE DRIVER FROM HAVING A CLEAR UNOBSTRUCTED VIEW OF THE ROAD. I ALMOST STRUCK A PEDESTRIAN DUE TO THE FACT THAT HE WAS UNSEEN... Read more
Incident date: Aug 18, 2014
THE DASHBOARD OF MY 07 LEXUS IS 250 HAS BEEN OOZING A GREASY UNKNOWN CHEMICAL. ASIDE FROM BEING UNSIGHTLY AND DIRTY, THIS STICKY DASHBOARD POSES A SEVERE SAFETY ISSUE. ON SUNNY DAYS, VERY COMMON IN S.FLORIDA, THE CHEMICAL OOZE PRODUCES A GLARE ON THE WINDSHIELD THAT IMPAIRS THE DRIVER FROM HAVING A CLEAR UNOBSTRUCTED VIEW OF THE ROAD. I ALMOST STRUCK A PEDESTRIAN DUE TO THE FACT THAT HE WAS UNSEEN... Read more
Incident date: Aug 1, 2013
CAR DASHBOARD IS LITERALLY MELTING. THE SURFACE IS NOW STICKY WHICH REFLECTS A GLARE ON THE FRONT WINDSHIELD OBSTRUCTING SAFE VIEWING FOR DRIVING. REARVIEW MIRROR HAS BLACK LINES OBSTRUCTING SAFE VIEWING FOR DRIVING. LEXUS IS AWARE OF BOTH ISSUES WHICH APPEAR TO BE MANUFACTURER'S DEFECTS BUT REFUSES TO RECALL. CONSUMERS ARE EXPECTED TO BEAR COSTS TO REPAIR THESE MANUFACTURERS DEFECTS UPWARDS... Read more
Incident date: Aug 1, 2013
CAR DASHBOARD IS LITERALLY MELTING. THE SURFACE IS NOW STICKY WHICH REFLECTS A GLARE ON THE FRONT WINDSHIELD OBSTRUCTING SAFE VIEWING FOR DRIVING. REARVIEW MIRROR HAS BLACK LINES OBSTRUCTING SAFE VIEWING FOR DRIVING. LEXUS IS AWARE OF BOTH ISSUES WHICH APPEAR TO BE MANUFACTURER'S DEFECTS BUT REFUSES TO RECALL. CONSUMERS ARE EXPECTED TO BEAR COSTS TO REPAIR THESE MANUFACTURERS DEFECTS UPWARDS... Read more
Incident date: Jan 1, 2012
THE ENTIRE DASHBOARD ON MY VEHICLE IS MELTING. THE CAUSE IS UNKNOWN BUT IT APPEARS TO BE A MATERIAL, OR MATERIAL PROCESS, ISSUE. THE SHINY BLACK MELTING DASHBOARD IS HIGHLY REFLECTIVE. IT IMPAIRS MY VISION ON A SUNNY DAY. I'VE TRIED MANY DIFFERENT TYPES OF SUNGLASSES TO TRY TO MAKE IT EASIER ON MY EYES, BUT NOTHING SEEMS TO HELP. I HAVE TALKED TO LEXUS, THEY AGREED THAT IT'S A PROBLEM BUT THE... Read more
Incident date: Jan 1, 2012
THE ENTIRE DASHBOARD ON MY VEHICLE IS MELTING. THE CAUSE IS UNKNOWN BUT IT APPEARS TO BE A MATERIAL, OR MATERIAL PROCESS, ISSUE. THE SHINY BLACK MELTING DASHBOARD IS HIGHLY REFLECTIVE. IT IMPAIRS MY VISION ON A SUNNY DAY. I'VE TRIED MANY DIFFERENT TYPES OF SUNGLASSES TO TRY TO MAKE IT EASIER ON MY EYES, BUT NOTHING SEEMS TO HELP. I HAVE TALKED TO LEXUS, THEY AGREED THAT IT'S A PROBLEM BUT THE... Read more
Incident date: Aug 22, 2014
TL* THE CONTACT OWNS A 1999 LEXUS ES300. THE CONTACT WAS UNABLE TO TURN THE IGNITION SWITCH AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,135.
Incident date: Aug 22, 2014
TL* THE CONTACT OWNS A 1999 LEXUS ES300. THE CONTACT WAS UNABLE TO TURN THE IGNITION SWITCH AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,135.
Incident date: Jun 4, 2013
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE ENGINE WAS MAKING A LOUD NOISE AND THE VEHICLE WAS SHAKING. ALSO, THE CONTACT MENTIONED THE VEHICLE OVERHEATED AND WOULD SHUT OFF WHILE AT A RED LIGHT. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE ENGINE MISFIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Incident date: Jun 6, 2014
I OWN A LEXUS SUV, MY THIRD LEXUS/TOYOTA BRAND VEHICLE. SO I TRUSTED THE SAFETY AND RELIABILITY. ONE DAY EVERYTHING IS FINE. THE NEXT DAY, I SEE A SMALL CRACK IN THE LOWER PART OF THE DASHBOARD OF THE PASSENGER SEAT. LITERALLY, ONE DAY FINE AND THE NEXT CRACKED AND WITHOUT A SINGLE INCIDENT THAT CAUSED IT. IN JUST A MATTER OF WEEKS, MY ENTIRE LEFT DASHBOARD IS CRACKING AND CHIPPING AND IT CONTINUE... Read more
Incident date: Jun 6, 2014
I OWN A LEXUS SUV, MY THIRD LEXUS/TOYOTA BRAND VEHICLE. SO I TRUSTED THE SAFETY AND RELIABILITY. ONE DAY EVERYTHING IS FINE. THE NEXT DAY, I SEE A SMALL CRACK IN THE LOWER PART OF THE DASHBOARD OF THE PASSENGER SEAT. LITERALLY, ONE DAY FINE AND THE NEXT CRACKED AND WITHOUT A SINGLE INCIDENT THAT CAUSED IT. IN JUST A MATTER OF WEEKS, MY ENTIRE LEFT DASHBOARD IS CRACKING AND CHIPPING AND IT CONTINUE... Read more
Incident date: Aug 1, 2012
MY 2004 LEXUS RX330'S DASHBOARD HAS BEEN CRACKING SINCE THE DAY I PURCHASED IT. THE VEHICLE ORIGINATED IN FLORIDA AND NOW IN SOUTH CAROLINA. THE HEAT AND HUMIDITY HAVE DESTROYED THIS CAR! WHEN I PURCHASED IT USED, THE DASHBOARD HAD A COUPLE OF CRACKS IN IT SO I ASSIDUOUSLY USED A WINDOW SHIELD EVERY SINGLE TIME I GET OUT OF THE VEHICLE. THE TASK IS SUCH A HABIT THAT I EVEN DO THIS UNNECESSARILY A... Read more
Incident date: Aug 1, 2013
MY 2004 LEXUS RX330'S EXTERIOR LIGHTS HAVE ALWAYS LEAKED. FRONT AND BACK BUT THE FRONT IS THE WORST. THIS NOW TO THE POINT THAT THE HEADLIGHTS ARE SO POOR THAT I HAVE BEEN ADVISED NOT TO DRIVE AT NIGHT. LEXUS WILL NOT CORRECT THIS ISSUE UNLESS YOU PAY THEM A WHOPPING $400 + PER UNIT! NO THANK YOU! I SOON HOPE TO PURCHASE SOMETHING NOT MADE BY LEXUS! *TR
Incident date: Aug 21, 2014
MY ELECTRICAL WIRING HAS A HUGE ISSUE. I AM CONFIDENT THIS HAS TO BE A HAZARD OF SOME KIND! A FEW YEARS AGO I STARTED HAVING ISSUES LOCKING/UNLOCKING MY CAR DOORS WITH THE KEY FOB. ONLY ONE OR TWO DOORS WOULD LOCK/UNLOCK ON COMMAND. AFTER RESEARCH I FOUND THIS TO BE A POSSIBLE ACTUATOR PROBLEM. LEXUS ESTIMATED THE COST TO BE $700/ACTUATOR (PER DOOR). WITHOUT HAVING THE ACTUATORS FIXED JUST YET, A ... Read more
Incident date: Jul 21, 2014
DASHBOARD IS MELTING CAUSES STICKY DASH AND CAUSES GLARE OFF WINDSHIELD; MAKES SEEING EXTREMELY DIFFICULT. *TR
Incident date: Aug 21, 2014
DASHBOARD HAS BEEN DETERIORATING FOR SEVERAL YEARS. CONTACTED DEALER AND LEXUS HEADQUARTERS AND WAS TOLD THEY DID NOT HAVE TO DO ANYTHING AS CAR WAS NO LONGER UNDER WARRANTY. I EXPECT BETTER FROM A SO-CALLED LUXURY VEHICLE. MY DAUGHTER'S 1998 ACURA'S DASHBOARD IS STILL PRISTINE. NOT ONLY DOES THE MELTING MATERIAL LEAVE BLACK MARKS ON ANYTHING IT TOUCHES, BUT I AM CONCERNED ABOUT TOXICITY. ... Read more
Incident date: Mar 20, 2013
I WAS REVERSING AND TRYING TO TURN WHEN MY CAR LEXUS ES 300 SUDDENLY PICKED UP HIGH SPEED ACCELERATION BY IT SELF AND WENT FORWARD AND HIT A FENCE IN FRONT. THE VEHICLE PICKED UP UNINTENTIONAL HIGH SPEED (FULL THROTTLE). IT WAS BEYOND MY CONTROL. MY BODY WENT FORWARD AND BACKWARD VIOLENTLY. FOR FEW DAYS I HAVE EXPERIENCED MUSCLE STIFFNESS, PAIN AND POOR NIGHT SLEEP. *TR
Crash
1 injured
Incident date: Mar 20, 2013
I WAS REVERSING AND TRYING TO TURN WHEN MY CAR LEXUS ES 300 SUDDENLY PICKED UP HIGH SPEED ACCELERATION BY IT SELF AND WENT FORWARD AND HIT A FENCE IN FRONT. THE VEHICLE PICKED UP UNINTENTIONAL HIGH SPEED (FULL THROTTLE). IT WAS BEYOND MY CONTROL. MY BODY WENT FORWARD AND BACKWARD VIOLENTLY. FOR FEW DAYS I HAVE EXPERIENCED MUSCLE STIFFNESS, PAIN AND POOR NIGHT SLEEP. *TR
Crash
1 injured
Incident date: Mar 20, 2013
I WAS REVERSING AND TRYING TO TURN WHEN MY CAR LEXUS ES 300 SUDDENLY PICKED UP HIGH SPEED ACCELERATION BY IT SELF AND WENT FORWARD AND HIT A FENCE IN FRONT. THE VEHICLE PICKED UP UNINTENTIONAL HIGH SPEED (FULL THROTTLE). IT WAS BEYOND MY CONTROL. MY BODY WENT FORWARD AND BACKWARD VIOLENTLY. FOR FEW DAYS I HAVE EXPERIENCED MUSCLE STIFFNESS, PAIN AND POOR NIGHT SLEEP. *TR
Crash
1 injured
Incident date: Mar 10, 2014
I WAS PARKING MY CAR IN THE PARKING LOT OF A GARAGE WHEN MY CAR LEXUS 330 SUDDENLY PICKED UP HIGH SPEED (FULL THROTTLE) UNINTENTIONALLY. THE VEHICLE WENT FORWARD AND FELL APPROXIMATELY ABOUT 5 FEET TO THE OTHER PARKING LEVEL AND VIOLENTLY HIT THE BACK OF A PICKUP TRUCK WHICH WAS PARKED. I HAD MY SEAT BELT ON. MY BODY WENT FORWARD AND BACKWARD VIOLENTLY. FOR THE NEXT FEW DAYS I HAD EXPERIENCED M... Read more
Crash
1 injured
Incident date: Mar 10, 2014
I WAS PARKING MY CAR IN THE PARKING LOT OF A GARAGE WHEN MY CAR LEXUS 330 SUDDENLY PICKED UP HIGH SPEED (FULL THROTTLE) UNINTENTIONALLY. THE VEHICLE WENT FORWARD AND FELL APPROXIMATELY ABOUT 5 FEET TO THE OTHER PARKING LEVEL AND VIOLENTLY HIT THE BACK OF A PICKUP TRUCK WHICH WAS PARKED. I HAD MY SEAT BELT ON. MY BODY WENT FORWARD AND BACKWARD VIOLENTLY. FOR THE NEXT FEW DAYS I HAD EXPERIENCED M... Read more
Crash
1 injured
Incident date: Mar 10, 2014
I WAS PARKING MY CAR IN THE PARKING LOT OF A GARAGE WHEN MY CAR LEXUS 330 SUDDENLY PICKED UP HIGH SPEED (FULL THROTTLE) UNINTENTIONALLY. THE VEHICLE WENT FORWARD AND FELL APPROXIMATELY ABOUT 5 FEET TO THE OTHER PARKING LEVEL AND VIOLENTLY HIT THE BACK OF A PICKUP TRUCK WHICH WAS PARKED. I HAD MY SEAT BELT ON. MY BODY WENT FORWARD AND BACKWARD VIOLENTLY. FOR THE NEXT FEW DAYS I HAD EXPERIENCED M... Read more
Crash
1 injured
Incident date: Mar 12, 2014
I AM THE ORIGINAL OWNER OF A GX470 LEXUS. THIS VEHICLE ALONG WITH OTHER VEHICLES IS GARAGE KEPT. I DON'T DRIVE SOME OF MY VEHICLES A LOT AS WITH MY GX470 BECAUSE OF THE GAS MILEAGE AND DIFFICULTY IN PARKING VERSES MY C-CLASS MERCEDES BENZ AND OTHER CARS. BUT IN MARCH OF THIS YEAR I NOTICED SEVERE CRACKING IN MY FRONT DASH WHILE TAKING A LONG TRIP. THE CRACKING IS SO SEVERE THAT IT GOES ACROSS THE ... Read more
Incident date: Aug 15, 2014
THE SAFETY ISSUE WITH MY VEHICLE IS THE "MELTING DASHBOARD," IT SEEMS TO BE COMMON WITH VEHICLES LIKE MINE. THE STICK-GLUE LIKE SUBSTANCE IS NOT ONLY A NUISANCE BUT ALSO A SAFETY HAZARD. IT CREATES A GLARE ON THE WINDSHIELD THAT MAKES IT NEARLY IMPOSSIBLE TO LOOK STRAIGHT FORWARD, ESPECIALLY DURING AFTERNOON HOURS OF DRIVING. AT TIMES I HAVE TO LEAN TO ONE SIDE OR THE OTHER. THE GOOEY SUBSTANC... Read more
Incident date: Aug 15, 2014
THE SAFETY ISSUE WITH MY VEHICLE IS THE "MELTING DASHBOARD," IT SEEMS TO BE COMMON WITH VEHICLES LIKE MINE. THE STICK-GLUE LIKE SUBSTANCE IS NOT ONLY A NUISANCE BUT ALSO A SAFETY HAZARD. IT CREATES A GLARE ON THE WINDSHIELD THAT MAKES IT NEARLY IMPOSSIBLE TO LOOK STRAIGHT FORWARD, ESPECIALLY DURING AFTERNOON HOURS OF DRIVING. AT TIMES I HAVE TO LEAN TO ONE SIDE OR THE OTHER. THE GOOEY SUBSTANC... Read more
Incident date: Mar 9, 2011
MY VEHICLE HAS ALWAYS BEEN PARKED IN A GARAGE, AND I HAVE ALWAYS USED A SHIELD IN THE FRONT WINDOW WHEN IT IS PARKED OUTSIDE REGARDLESS OF WEATHER. I AM FANATICAL ABOUT CLEANING AND USED ONLY CLEANERS, CONDITIONERS, ETC THAT LEXUS HAD RECOMMENDED (BASICALLY I ONLY BUY WHAT LEXUS SELLS TO CARE FOR MY SUV). IN EARLY 2011, MY DAUGHTER NOTICED A VERY LARGE CRACK IN THE DASH RIGHT ABOVE THE GLOVE COMPA... Read more
Incident date: Oct 19, 2011
THE LOWER BEAM HID LIGHTS WENT OUT INTERMITTENTLY (SOMETIMES LEFT, SOMETIMES RIGHT FRONT-LIGHT). AFTER STOPPING AND TURNING OFF THE IGNITION, THE LIGHTS COME ON AGAIN AFTER RESTARTING THE ENGINE. A FEW TIMES, BOTH LIGHTS TURNED OFF AT THE SAME TIME, SO THAT I WAS COMPLETELY IN THE DARK AND I HAD TO PULL OVER AND STOP THE CAR. AFTER I REPLACED THE BULBS, IT IMPROVED FOR ABOUT 6 MONTH. AFTER THAT, ... Read more
Incident date: Jan 1, 2014
THE DASHBOARD IS VERY STICKY TO THE TOUCH. WHEN TRYING TO REMOVE THE STICKINESS WITH A PAPER TOWEL AND CLEANER, THE PAPER TOWEL BECAME STUCK TO THE DASHBOARD. AT THIS TIME UNABLE TO CLEAN THE DASHBOARD. THE DASHBOARD IS CREATING A GLARE ON THE FRONT WINDOW MAKING IT DIFFICULT TO SEE AT TIMES. THE BLACK RUBBER EXTERIOR TRUNK RELEASE BUTTON MELTED. I WENT TO OPEN THE TRUNK AND HAD DIFFICULTY... Read more
Incident date: Jan 1, 2014
THE DASHBOARD IS VERY STICKY TO THE TOUCH. WHEN TRYING TO REMOVE THE STICKINESS WITH A PAPER TOWEL AND CLEANER, THE PAPER TOWEL BECAME STUCK TO THE DASHBOARD. AT THIS TIME UNABLE TO CLEAN THE DASHBOARD. THE DASHBOARD IS CREATING A GLARE ON THE FRONT WINDOW MAKING IT DIFFICULT TO SEE AT TIMES. THE BLACK RUBBER EXTERIOR TRUNK RELEASE BUTTON MELTED. I WENT TO OPEN THE TRUNK AND HAD DIFFICULTY... Read more
Incident date: Jan 1, 2013
DASHBOARD OF THE CAR HAS MELTED, SPECIFICALLY RIGHT IN FRONT OF THE DRIVER POSITION. THE SIZE OF THE MELTING/SHINY REFLECTIVE AREA IS ROUND AND LIKE 9 INCHES WIDE. THE REFLECTION OF THE SHINY MELTING RUBBER FROM THE DASH AFFECTS HAVING A CLEAR VISIBILITY OF THE ROAD. THIS IS A SAFETY HAZARD AND NOT ACCEPTABLE FOR A RELATIVELY NEW VEHICLE. THIS HAPPENED FOR THE FIRST TIME OVER TWO YEARS AGO, BU... Read more
Incident date: Jan 1, 2013
DASHBOARD OF THE CAR HAS MELTED, SPECIFICALLY RIGHT IN FRONT OF THE DRIVER POSITION. THE SIZE OF THE MELTING/SHINY REFLECTIVE AREA IS ROUND AND LIKE 9 INCHES WIDE. THE REFLECTION OF THE SHINY MELTING RUBBER FROM THE DASH AFFECTS HAVING A CLEAR VISIBILITY OF THE ROAD. THIS IS A SAFETY HAZARD AND NOT ACCEPTABLE FOR A RELATIVELY NEW VEHICLE. THIS HAPPENED FOR THE FIRST TIME OVER TWO YEARS AGO, BU... Read more
Incident date: Jun 15, 2013
TL* THE CONTACT OWNS A 2002 LEXUS IS 300. WHILE DRIVING 30 MPH, A GLARE APPEARED ON THE WINDSHIELD THAT AFFECTED THE CONTACT'S VISIBILITY. THE CONTACT NOTICED THAT THE DASHBOARD WAS MELTING AND A STICKY RESIDUE COVERED ITS SURFACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,500.
Incident date: Feb 6, 2014
TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WHICH CAUSED THE OCCUPANTS TO BECOME ILL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE ODOR WAS CAUSED BY MOISTURE BUILD UP AROUND THE AIR CONDITIONING FILTER BUT NO REMEDY WAS AVAILABLE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.
Incident date: Oct 2, 2012
AS I'M DRIVING THE DASHBOARD STARTS TO MELT AND IT'S VERY STICKY,PAID GOOD MONEY FOR THIS CAR AND THERE'S NO RECALL OR WARRANTEE FOR THIS DEFECT. *TR
Incident date: Aug 18, 2014
MY LEXUS IS 250 HAS A MELTING AND STICKY DASHBOARD AS WELL AS ALL FOUR DOOR SIDES AND ITS HANDLE BARS. EVERY TIME I TOUCH ON THE DASHBOARD DUE TO THE TOP OF THE DRIVER'S WHEEL BEING SO CLOSE, I HAD IT ON MY FINGERTIP BEING STICKY AND I HAVE TO WIPE IT OFF BUT STILL LEFT SOME BLACK MARK ON MY FINGER. ALSO EVERYTIME I PUT THE WINDSHIELD COVER TO PROTECT THE HEAT FROM GOING INSIDE, IT PLACED SOME MAR... Read more
Incident date: Aug 13, 2014
TO WHOM IT MAY CONCERN: I AM IN RECEIPT OF A RECALL NOTICE FROM LEXUS DIVISION TOYOTA MOTOR COMPANY IN WHICH THERE WERE NUMEROUS LARGE BLOCK RED LETTERED WARNINGS INFORMING ME OF THIS DANGER AND THE URGENCY OF MY RESPONSE. HOWEVER, WHEN I CALLED THE DEALER TO SCHEDULE THE REPAIR, I WAS INFORMED THAT THE DEALER WAS ONLY ALLOWED BY LEXUS DIVISION TOYOTA MOTOR COMPANY TO SCHEDULE ONE SUCH RECALL R... Read more
Incident date: Aug 18, 2014
I WAS DRIVING ON HWY I-SOUTH AND I HAD MY CAR CRUISE AT ABOUT 68 MPH. DUE TO DOWNHILL ROAD AHEAD I TOOK IT OUT OF CRUISE AS SOMETIME CAR GOES FEW MILES ABOVE CRUISE LIMIT. NOW THERE WAS UPHILL ROAD SO I PUT IT NO CRUISE AGAIN ABOUT 65 BY PUSHING CRUISE ARROW UP DIRECTION. THIS TIME SUDDENLY IT ACCELERATE AND ENGINE RPM SHOOT UP VERY HIGH AND SPEED KEPT GOING UP. IN MATER OF 2-3 SECONDS IT WAS ... Read more
Incident date: Jul 15, 2013
THE DASH BOARD STARTING GETTING WORSE DAY BY DAY GETTING EXTREMELY STICKY AND STARTING TO HAVE MELT SPOTS CAUSING A HUGE GLARE WHEN I'M DRIVING. I KNOW THIS IS A BIG PROBLEM ON A LOT OF LEXUS IS OWNER 06-12. I USE THE WIND SHIELD VISOR ALL THE TIME AND NEVER WIPE WITH CHEMICAL. *TR
Incident date: Jan 3, 2012
LEXUS HAS PRODUCED CARS WITH DEFECTIVE INTERIORS THAT ONLY LAST A FEW YEARS. FOR AN EXPENSIVE LUXURY CAR THAT IS SUPPOSED TO REPRESENT QUALITY THIS IS UNACCEPTABLE. CARS THAT COST HALF THE PRICE DO NOT HAVE THIS PROBLEM AFTER 10 EVEN 20 YEARS. IF YOU JUST GOT INTO YOUR CHINA-MADE TOYOTA CAMRY ONLY TO NOTICE THAT YOUR DOOR PANEL HAS INEXPLICABLY MELTED, IT'S PROBABLY NOT YOUR FAULT AND THE PROBL... Read more
Incident date: Aug 16, 2011
GROWING CRACKS ALL OVER THE DASH. THIS IS A KNOWN DEFECT WITH MANY OTHER REPORTED INCIDENTS. *TR
Incident date: Aug 16, 2011
GROWING CRACKS ALL OVER THE DASH. THIS IS A KNOWN DEFECT WITH MANY OTHER REPORTED INCIDENTS. *TR
Incident date: Jun 12, 2006
OWNER WAS DRIVING AN A BUSY STREET AT 25 MILES PER HOUR AND NOTICED THE INSTRUMENT CLUSTER WAS NOT WORKING. OWNER DROVE VEHICLE INTO A PARKING LOT. VEHICLE WAS STOPPED. VEHICLE WAS RESTARTED AND INSTRUMENT CLUSTER BEGAN TO FUNCTION AGAIN. OWNER DROVE THE VEHICLE FROM THE PARKING LOT, HIT A SMALL POTHOLE. THE INSTRUMENT CLUSTER FAILED AGAIN. OWNER TOOK THE VEHICLE TO DEALER. VEHICLE WAS INSPECT... Read more
Incident date: Aug 8, 2014
I OWN A 2002 LEXUS ES300 AND AM THE ORIGINAL OWNER. I HAVE ENJOYED THE EXPERIENCE OF DRIVING THE CAR TO AROUND 175K MILES IN NEARLY 12 YEARS. SO FAR, I DID NOT HAVE ANY MAJOR PROBLEMS WITH THE CAR UNTIL RECENTLY. LAST FRIDAY, AUG 8, 2014, MY WIFE DROVE THE CAR TO A FRIEND'S PLACE AND WAS PARKED IN A PARALLEL PARKING AREA. THERE WERE 3 CARS IN THAT PARKING AREA INCLUDING MY CAR IN 5 CAR PARKING ARE... Read more
Crash
1 injured
Incident date: Aug 8, 2014
I OWN A 2002 LEXUS ES300 AND AM THE ORIGINAL OWNER. I HAVE ENJOYED THE EXPERIENCE OF DRIVING THE CAR TO AROUND 175K MILES IN NEARLY 12 YEARS. SO FAR, I DID NOT HAVE ANY MAJOR PROBLEMS WITH THE CAR UNTIL RECENTLY. LAST FRIDAY, AUG 8, 2014, MY WIFE DROVE THE CAR TO A FRIEND'S PLACE AND WAS PARKED IN A PARALLEL PARKING AREA. THERE WERE 3 CARS IN THAT PARKING AREA INCLUDING MY CAR IN 5 CAR PARKING ARE... Read more
Crash
1 injured
Incident date: Aug 8, 2014
I OWN A 2002 LEXUS ES300 AND AM THE ORIGINAL OWNER. I HAVE ENJOYED THE EXPERIENCE OF DRIVING THE CAR TO AROUND 175K MILES IN NEARLY 12 YEARS. SO FAR, I DID NOT HAVE ANY MAJOR PROBLEMS WITH THE CAR UNTIL RECENTLY. LAST FRIDAY, AUG 8, 2014, MY WIFE DROVE THE CAR TO A FRIEND'S PLACE AND WAS PARKED IN A PARALLEL PARKING AREA. THERE WERE 3 CARS IN THAT PARKING AREA INCLUDING MY CAR IN 5 CAR PARKING ARE... Read more
Crash
1 injured
Incident date: Jul 30, 2012
DASHBOARD IS EXTREMELY STICKY AS IF MELTED AND CAUSES AN AWFUL GLARE ON THE WINDSHIELD DURING NIGHT AND DAY HOURS. LEXUS SAID THIS WAS A VANITY ISSUE AND WOULD NOT WARRANTY IT OUT. I DO NOT HAVE THE MONEY TO REPLACE THE DASHBOARD. ALSO THE HANDLES ON THE DOORS WHERE THE SAME MATERIALS IS, VERY SOFT AND ABLE TO BE MANIPULATED WHICH DOES NOT AFFECT DRIVING BUT IT IS AN ISSUE. *TR