Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 20, 2012
2 MONTHS AFTER MY WARRANTY ENDED MY TOUCH SCREEN WENT OUT. I TALK WITH MY SERVICE REPRESENTATIVE AT NORTHSIDE LEXUS AND HE TOLD ME UNFORTUNATELY THE ONLY RESOLUTION WAS TO REPLACE IT BUT IT WOULD COST 50% OF THE LABOR AND PARTS. I TOLD HIM THIS WAS A DEFECTIVE ITEM DUE TO THE SCREEN SUDDENLY WENT OUT WHILE I WAS STARTING THE CAR. FOR A 30K VEHICLE, YOU WOULD THINK THAT TOYOTA WOULD OWN UP TO THIS... Read more
Incident date: Jun 20, 2012
2 MONTHS AFTER MY WARRANTY ENDED MY TOUCH SCREEN WENT OUT. I TALK WITH MY SERVICE REPRESENTATIVE AT NORTHSIDE LEXUS AND HE TOLD ME UNFORTUNATELY THE ONLY RESOLUTION WAS TO REPLACE IT BUT IT WOULD COST 50% OF THE LABOR AND PARTS. I TOLD HIM THIS WAS A DEFECTIVE ITEM DUE TO THE SCREEN SUDDENLY WENT OUT WHILE I WAS STARTING THE CAR. FOR A 30K VEHICLE, YOU WOULD THINK THAT TOYOTA WOULD OWN UP TO THIS... Read more
Incident date: Jan 18, 2012
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THE DASHBOARD HAD DEVELOPED A CRACK AND STARTED TO MELT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DECLINED TO REPAIR OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Incident date: Jun 1, 2012
DASH IS MELTING AND COMING OFF CREATING A SHINY SURFACE. *TR
Incident date: Mar 1, 2014
MY 2008 LEXUS DASH IS MELTING, ITS VERY VERY STICKY. NOT FAIR I TAKE CARE OF MY CAR. *TR
Incident date: Mar 1, 2014
THE DASHBOARD AND DOOR PANELS OF MY 2007 LEXUS IS250 CONTAIN A RUBBER LIKE MATERIAL THAT HAS BECOME STICKY AS IF IT IS MELTING AWAY. IT HAS BECOME EXTREMELY FRAGILE TO THE TOUCH, LEAVING YOUR FINGER IMPRINT OR EVEN A CHUNKS TO COME OFF. WHEN DRIVING DURING THE DAY, I NOW HAVE A REFLECTION OF THE WHOLE DASHBOARD ON MY WINDSHIELD WHICH IMPAIRS MY VISIONS AS IT IS ALMOST IMPOSSIBLE TO SEE OUT WITHOUT... Read more
Incident date: Jul 24, 2014
SUDDEN, LOUD, HIGH-PITCHED, REPETITIVE, CHIRPING NOISE WHILE MY WIFE WAS DRIVING ON A FREEWAY. SHE WAS FRIGHTENED AND FELT FORCED TO TAKE HER EYES OFF THE ROAD TO CHECK THE INSTRUMENT PANEL. SHE NEARLY STRUCK ANOTHER CAR. THE PROBLEM TURNED OUT TO BE DUE TO A FAILED RADIO AMPLIFIER. THE LOUD NOISE HAD PERSISTED EVEN WITH THE RADIO OFF. *TR
Incident date: Sep 3, 2013
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT A GLARE WAS PRESENT ON THE DRIVER SIDE WINDSHIELD THAT OBSTRUCTED THE VIEW OF THE DRIVER. THE CAUSE OF THE GLARE WAS DUE TO THE DASHBOARD MELTING ON THE DRIVER SIDE. THE DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEA... Read more
Incident date: Sep 1, 2010
MY ENTIRE DASH BOARD IS MELTING. THE DOOR PANELS HAVE MELTED IN SOME AREAS AND CRACKED IN OTHERS. CAR IS IN EXCELLENT CONDITION AND WANTED TO SELL IT BUT NO ONE WOULD EVEN LOOK AT IT WITH A STICKY DASHBOARD THAT IS MELTING AND DOOR PANELS THAT ALL CRACKING OFF. LEXUS SAYS THEY ARE NOT RESPONSIBLE BECAUSE IT IS OUT OF WARRANTY. THEY WILL DISCOUNT THE REPLACEMENT OF THE DASHBOARD AT AN EXUBERANT ... Read more
Incident date: Jul 12, 2010
I'M RESPONDING TO THE SEGMENT I SAW ON THE NEWS REGARDING THE MELTING DASHBOARDS. I TOOK MY CAR INTO THE LEXUS DEALERSHIP BACK IN 2010. THEY WERE NOT VERY FRIENDLY AS A MATTER OF FACT THEY TRIED TO MAKE ME FEEL STUPID BY TELLING ME THAT WHO EVER IS WASHING AND CLEARING MY VEHICLE MAYBE USING A CHEAP PRODUCT ON THE VINYL. AND WHEN I ASKED ABOUT THE AREAS THAT WERE NOT MELTING. I WAS TOLD THAT, THO... Read more
Incident date: Aug 17, 2014
MY HEADLIGHTS KEPT GOING OF AND ON AT CERTAIN POINTS, NOW AT NIGHT I HAVE NO LOW BEAM, IT APPEARS TO HAVE MOISTURE INSIDE THE LENS AND THE LENS ON ALL OF THE HEADLIGHTS ARE VERY FOGGY LOOKING. THEY LOOK LIKE THEY ARE 20 YEARS OLD. WHEN TAKEN TO THE DEALER IRA LEXUS IN BEDORD NH, THEY SAID IT IS NOT UNDER WARRANTY EVEN THOUGH I HAVE A LETTER FROM LEXUS DESCRIBING EXACTLY HOW MY LIGHTS ARE WORKING... Read more
Incident date: Aug 2, 2012
THE CARS INTERIOR MELTED AND HAS BECOME NOT ONLY A NUISANCE BUT HAS BECOME A SAFETY ISSUE. THE MELTING OF THE DASHBOARD CREATES A BRIGHT REFLECTION IN THE WINDSHIELD WHOLE DRIVING MAKING IT DIFFICULT TO SEE. FURTHERMORE, THE MELTING OF THE PLASTIC GIVES OFF A CHEMICAL ODOR THAT MAY BE HAZARDOUS. LASTLY, THIS IS CONCERNING BECAUSE IT MAY EVEN AFFECT THE FUNCTIONING OF MY AIRBAGS. LEXUS DECISION TO ... Read more
Incident date: Aug 28, 2014
DASHBOARD AND DOOR PANEL MELTING AWAY, I HAVE REPORTED THIS TO LEXUS SEVERAL TIMES AND THEY REFUSE TO FIX THE PROBLEM. FINGER NAILS TOUCH THE DASHBOARD AND PARTS COMING OFF. THE MATERIAL IS DEFECTIVE AND NEED REPLACE. *TR
Incident date: Apr 1, 2013
THE DASH BOARD AND DOOR PANEL ARE DISINTEGRATING . THEY ARE STICKY AND WHEN TOUCHED IT GETS INDENTED OR THE PIECES JUST COME OFF... *TR
Incident date: Aug 1, 2012
RECALL ON DEFECTIVE MATERIALS. STICKY MELTING DASHBOARD AND INSIDE PANELS DETERIORATING WITH EVERY TOUCH. THE DEALER WANTS TO CHARGE ME THE COST OF LABOR TO REPLACE THEIR DEFECTIVE DASHBOARD AND PANELS. THE MELTING/STICKY DASHBOARD CAN BE HAZARD INTERFERING WITH VISIBILITY IN THE FUTURE. *TR
Incident date: Jun 27, 2014
WE RECENTLY BOUGHT A USED LEXUS IS 250 2006, AND SHORTLY AFTER BUYING NOTICED TWO HUGE PROBLEMS. THIS IS EXTREMELY DISAPPOINTING BECAUSE, AS FIRST TIME LEXUS BUYERS, WE WERE EXPECTING TO BE IMPRESSED BY THE QUALITY OF THE LEXUS BRAND. NOW WE'RE CONCERNED BECAUSE BOTH OF THESE PROBLEMS ARE WIDELY REPORT BY OTHERS FROM THE HOT, SUNNY SOUTH. 1. THE REAR-VIEW MIRROR IS DISTORTED IN SUCH A WAY THAT I... Read more
Incident date: Jun 27, 2014
WE RECENTLY BOUGHT A USED LEXUS IS 250 2006, AND SHORTLY AFTER BUYING NOTICED TWO HUGE PROBLEMS. THIS IS EXTREMELY DISAPPOINTING BECAUSE, AS FIRST TIME LEXUS BUYERS, WE WERE EXPECTING TO BE IMPRESSED BY THE QUALITY OF THE LEXUS BRAND. NOW WE'RE CONCERNED BECAUSE BOTH OF THESE PROBLEMS ARE WIDELY REPORT BY OTHERS FROM THE HOT, SUNNY SOUTH. 1. THE REAR-VIEW MIRROR IS DISTORTED IN SUCH A WAY THAT I... Read more
Incident date: Aug 30, 2014
DASH IS MELTING CAUSING A GLARE MAKING IT HARD TO SEE. I WAS VERY UPSET WHEN I PURCHASED MY LEXUS IS350 AND SAW THE DASH STARTING TO MELT. LEXUS IS SUPPOSE TO BE A LUXURY CAR BUT I FIND IT HARD TO BE TRUE WITH THE LACK OF ATTENTION TO DETAIL WHEN IT COMES TO THE DASH AND DOOR PANEL MELTING. I AM ONLY 5'0 TALL AND NO MATTER IF I RAISE MY SEAT UP DOWN BACK FORWARD THE MELTED DASH MAKES A GLARE ON TH... Read more
Incident date: Aug 26, 2014
I RECEIVED LETTER FROM LEXUS TELLING ME THE ENGINE OIL COOLER PIPE COULD HAVE LEAKAGE, BUT LEXUS WON'T REPLACE IT UNLESS IT'S LEAKING. I SEARCHED THE INTERNET AND THERE ARE MANY OTHER CAR OWNERS HAVE HAD THE LEAK AND WHEN IT DOES, THE ENGINE MIGHT BE GONE BECAUSE OF NO OIL LEFT IN THE RESERVOIR. THIS COULD END UP IN AN ACCIDENT OR FIRE, OR AT LEAST ENGINE BLOWS UP. LEXUS ALSO SAID WHEN THIS HAPP... Read more
Incident date: Jan 1, 2011
DASHBOARD AND PART OF DOORS (AT BOTTOM OF WINDOW) ARE VERY STICKY WHEN THE CAR IS IN THE SUN AND SOMETIMES REFLECTS SUNLIGHT INTO YOUR EYES. *TR
Incident date: Jul 8, 2014
WHEN I WAS AT THE DEALER FOR MY ROUTINE OIL CHANGE, I WAS TOLD THE POWERING STEERING FLUID WAS LEAKING AND THEREFORE THE RACK AND PINION STEERING WOULD NEED TO BE REPLACED AT A COST OF $1790. MY CAR IS OUT OF WARRANTY BUT LOW MILEAGE AND SO FOR A LUXURY VEHICLE, I THOUGHT THIS TYPE OF REPLACEMENT THIS SOON WAS RIDICULOUS. I HAVE 2 FRIENDS WITH THE EXACT SAME CAR AND SAME YEAR AND THEY BOTH HAD ... Read more
Incident date: Aug 1, 2011
MY DASH HAS BEEN MELTING FOR A LONG TIME NOW, IT FIRST STARTED LIGHTLY THEN WOULD DRY UP BUT THE LAST TWO SUMMERS IT HAS GOTTEN MUCH WORSE. YOU CAN NOT SEE OUT THE WINDSHIELD DRIVING IN SUNLIGHT OR WHEN LIGHTS APPROACH AT NIGHT, GLARE FROM THE SHINE ON DASH PAD REFLECTS UP ON WINDSHIELD CREATING LARGE REFLECTIVE AREA. I HAVE TAKEN SEVERAL IMAGES RECENTLY THAT SHOW THE CLEARLY DEFECTIVE DANGEROUS C... Read more
Incident date: Aug 20, 2014
POWER STEERING RACK UNIT LEAKING COMMON PROBLEM WITH MANY LEXUS OWNERS AS SHOWN BELOW. TOYOTA REFUSES TO ACKNOWLEDGE THIS PROBLEM LEAVING MANY OWNERS TO PAY FOR EXPENSIVE REPAIRS. I HAVE PURCHASED THE REPLACEMENT PART MYSELF AND WILL HAVE MY LOCAL CERTIFIED MECHANIC DO THE LABOR. TOTAL COST TO ME WILL BE OVER $600 WHICH IS FAR CHEAPER THEN THE LOCAL LEXUS DEALERSHIP CHARGES. LINK BELOW SHOWS HOW M... Read more
Incident date: Aug 20, 2014
MY LEXUS'S DASHBOARD IS MELTING AND CRACKING. IT'S SO SOFT THAT IF I MISS THE KEY HOLE IT WILL DIG A HOLE IN THE RUBBER AROUND THE IGNITION. RESALE VALUE SERIOUSLY DIMINISHED. *TR
Incident date: Oct 4, 2013
APPROXIMATELY ONE YEAR AGO, SEVERAL HAIRLINE CRACKS STARTED TO APPEAR ON THE DASHBOARD OF MY LEXUS 2006 GX470. THESE CRACKS QUICKLY SPREAD AND ARE NOW COVERING MOST OF THE DASHBOARD. IN ADDITION, THE DASHBOARD FEELS LIKE IT IS MELTING OR HAS BECOME VERY STICKY TO THE TOUCH AS TINY LITTLE PIECES WILL CHIP AWAY OR INDENT AT THE SLIGHTEST TOUCH. THIS VEHICLE IS GARAGE KEPT WITH A CUSTOM SUNSHADE PURC... Read more
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 1998 LEXUS GS300. WHILE ATTEMPTING TO PARK IN A RESIDENTIAL DRIVEWAY, THE VEHICLE BEGAN TO JERK AND ACCELERATED INDEPENDENTLY. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE AND STATED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 97,400.
Incident date: Jan 1, 2014
I COPIED ONE OF THE OTHER COMPLAINTS, SINCE MY EXPERIENCE IS EXACTLY THE SAME. CAR DASHBOARD IS LITERALLY MELTING. THE SURFACE IS NOW STICKY WHICH REFLECTS A GLARE ON THE FRONT WINDSHIELD OBSTRUCTING SAFE VIEWING FOR DRIVING. WHEN THE SUN IS SHINING, IT IS VERY HARD TO SEE THROUGH THE REFLECTION OF THE DASH ON THE INSIDE WINDSHIELD. REARVIEW MIRROR HAS BLACK LINES OBSTRUCTING SAFE VIEWING FOR D... Read more
Incident date: Jan 1, 2014
I COPIED ONE OF THE OTHER COMPLAINTS, SINCE MY EXPERIENCE IS EXACTLY THE SAME. CAR DASHBOARD IS LITERALLY MELTING. THE SURFACE IS NOW STICKY WHICH REFLECTS A GLARE ON THE FRONT WINDSHIELD OBSTRUCTING SAFE VIEWING FOR DRIVING. WHEN THE SUN IS SHINING, IT IS VERY HARD TO SEE THROUGH THE REFLECTION OF THE DASH ON THE INSIDE WINDSHIELD. REARVIEW MIRROR HAS BLACK LINES OBSTRUCTING SAFE VIEWING FOR D... Read more
Incident date: Aug 2, 2008
WE FIRST NOTICED WHAT LOOKED LIKE TINY BUBBLES UNDER THE DASH AND THE RAISED AREAS STARTED TO SHOW TINY SPLITS AND SINCE THEN HAS CONTINUED TO BUBBLE, SPLIT AND CRACK. THERE ARE SIGNIFICANT AREAS OF SPLITTING AROUND THE OUTLINE OF THE GAUGES, ACROSS THE TOP OF THE DASH, DOWN THE SIDES AND THEY CONTINUE TO GROW IN SIZE AND INTO OTHER AREAS. IN 2010 WROTE YOUR HEADQUARTERS AND AFTER A FEW MONTHS R... Read more
Incident date: Aug 18, 2014
I TOOK OUR 2009 LEXUS RX 350 IN FOR ROUTINE 60K MILE SERVICE AND WAS NOTIFIED BY THE SERVICE ADVISER OF A POWER STEERING LEAK WHICH WOULD REQUIRE THE REPLACEMENT OF THE RACK AND PINION MECHANISM. WAS QUOTED A COST OF $1700 - $1800 FOR THE REPLACEMENT. I DENIED THE SERVICE RECOMMENDATION. AFTER RESEARCHING THIS ISSUE, IT BECAME CLEAR THAT THIS IS A RECURRING PROBLEM WITH THIS VEHICLE AND I FILED... Read more
Incident date: Jul 25, 2014
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TREATED FOR POST CONCUSSION SYNDROME, TEMPORARY HEARING LOSS ON HER LEFT EAR AND SEVERE LEFT SHOULDER, ELBOW, AND KNEE INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTRO... Read more
Crash
1 injured
Incident date: Aug 11, 2014
TL* THE CONTACT OWNS A 2003 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 26, 2014
I DROVE TO A NEIGHBORHOOD SUBWAY FOR LUNCH. I WAS UNABLE TO RELEASE THE SEAT BELT WHEN PUSHING THE SEAT BELT RELEASE BUTTON. FORTUNATELY, I AM RATHER SMALL AND SLIGHT IN STATURE, 5'9" AND 150 LBS., AND WAS ABLE TO LOOSEN THE BELT AND SQUIRM FREE. TOOK THE CAR TO THE DEALER AND RECEIVED A LOANER CAR WHILE THEY FIXED THE VEHICLE OVERNIGHT. THOUGHT I SHOULD REPORT THIS AS IF THERE HAD BEEN A FIR... Read more
Incident date: Jul 1, 2013
I FIRST NOTICED CRACKS IN THE PLASTIC IN SEVERAL PLACES RUNNING VERTICALLY ON BOTH SIDES OF MY DASHBOARD AND IT LOOKED LIKE IT WAS WET. IT WAS VERY STICKY TO THE TOUCH AND LEFT A RESIDUE ON MY FINGERS LIKE PINE TAR. MY CAR IS NOT SITTING IN THE HOT SUN AND IS GARAGED FOR THE MOST PART UNLESS GOING TO THE STORE. *TR
Incident date: Jul 1, 2013
I FIRST NOTICED CRACKS IN THE PLASTIC IN SEVERAL PLACES RUNNING VERTICALLY ON BOTH SIDES OF MY DASHBOARD AND IT LOOKED LIKE IT WAS WET. IT WAS VERY STICKY TO THE TOUCH AND LEFT A RESIDUE ON MY FINGERS LIKE PINE TAR. MY CAR IS NOT SITTING IN THE HOT SUN AND IS GARAGED FOR THE MOST PART UNLESS GOING TO THE STORE. *TR
Incident date: Jan 1, 2013
THE DASHBOARD ON MY VEHICLE IS MELTING. THIS IS CAUSING AN UNSAFE GLARE ON THE WINDSHIELD. IT IS VERY DIFFICULT TO SEE OUT THE WINDSHIELD DUE TO THE MELTING, SHINY DASHBOARD REFLECTING ONTO THE WINDSHIELD. THE DASHBOARD IS VERY STICKY TO THE TOUCH, YOU CAN'T WIPE THE DASHBOARD DUE TO THE STICKINESS CAUSING A RAG OR CLOTH TO STICK TO THE DASH. THERE IS CURRENTLY NO HELP AVAILABLE FROM LEXUS IN ... Read more
Incident date: Aug 1, 2014
THE DASHBOARD OF THE CAR MELTS IN THE SUN CAUSING EXCESSIVE GLARE. I HAVE ATTEMPTED TO HAVE IT RESOLVED BUT LEXUS WILL NOT FIX THE PROBLEM. THERE IS SOMETHING WRONG WHEN THE DASHBOARD CAN NOT WITHSTAND NORMAL TEMPERATURES IN FL. *TR
Incident date: Apr 4, 2011
THIS IS IN REGARDS TO MY 2008 LEXUS IS 250 INTERIOR PANELS STICKING/MELTING WITH POOR APPEARANCE AND ITS DETERIORATING WHICH CAN AFFECT MY SAFETY AS IT WILL REDUCE MY DRIVING VISIBILITY. I HAVE VISITED THE FOLLOWING DEALERSHIPS: LEXUS OF NORTH MIAMI, JM LEXUS AND LEXUS OF WEST KENDALL. ON MANY OCCASIONS, I HAVE POINTED OUT THE PROBLEMS WITH MY DASHBOARD AND SIDE DOORS TO SEVERAL DIFFERENT SERV... Read more
Incident date: Aug 25, 2014
MY 2007 LEXUS IS250 DASHBOARD HAS STICKY/MELTING ISSUE. WHILE DRIVING DURING SUMMER HOT DAY IN TEXAS, THE MELTING DASHBOARD GENERATES LIGHT REFLECTION ON WINDSHIELD MAKES ME DIFFICULT TO SEE THE FRONT OBJECTS. IT ALSO MAKES ME FEEL UNSAFE BECAUSE AIRBAGS JUST UNDER IT. NOT SURE AIRBAGS GET DEPLOYED IN THE RIGHT TIME OR NOT IF AN ACCIDENT HAPPENS. LEXUS SHOULD RECALL DASHBOARDS. *TR
Incident date: Aug 25, 2014
MY 2007 LEXUS IS250 DASHBOARD HAS STICKY/MELTING ISSUE. WHILE DRIVING DURING SUMMER HOT DAY IN TEXAS, THE MELTING DASHBOARD GENERATES LIGHT REFLECTION ON WINDSHIELD MAKES ME DIFFICULT TO SEE THE FRONT OBJECTS. IT ALSO MAKES ME FEEL UNSAFE BECAUSE AIRBAGS JUST UNDER IT. NOT SURE AIRBAGS GET DEPLOYED IN THE RIGHT TIME OR NOT IF AN ACCIDENT HAPPENS. LEXUS SHOULD RECALL DASHBOARDS. *TR
Incident date: Jul 23, 2014
WHILE THE CAR WAS GARAGED OVERNIGHT, THE PASSENGER SIDE AIRBAG IN THE DASHBOARD CRACKED AND IS NOW PARTIALLY EXPOSED. I CALLED LEXUS AND THEY ASKED ME TO TAKE THE CAR IN TO MY LOCAL LEXUS DEALERSHIP. I DID. WHILE THEY REVIEWED THE ISSUE, THEY ALSO COMPLETED SERVICE ON A RECALL OF THE PASSENGER SIDE SEAT BELT. I WAS THEN TOLD THAT THE AIRBAG WAS NOT COVERED UNDER WARRANTY, BUT THEY WOULD SUBMIT A C... Read more
Incident date: Jul 23, 2014
WHILE THE CAR WAS GARAGED OVERNIGHT, THE PASSENGER SIDE AIRBAG IN THE DASHBOARD CRACKED AND IS NOW PARTIALLY EXPOSED. I CALLED LEXUS AND THEY ASKED ME TO TAKE THE CAR IN TO MY LOCAL LEXUS DEALERSHIP. I DID. WHILE THEY REVIEWED THE ISSUE, THEY ALSO COMPLETED SERVICE ON A RECALL OF THE PASSENGER SIDE SEAT BELT. I WAS THEN TOLD THAT THE AIRBAG WAS NOT COVERED UNDER WARRANTY, BUT THEY WOULD SUBMIT A C... Read more
Incident date: Aug 1, 2013
THE DASHBOARD AND THE SIDE PANELS HAVE MELTED AND ARE STICKY AND UNSIGHTLY. THESE AREAS ARE DECOMPOSING. *TR
Incident date: Jul 1, 2014
DASH BOARD HAS BEGUN TO CRACK. CONCERNED THERE WOULD BE A SAFETY ISSUE IF THE AIR BAGS WERE DEPLOYED. APPARENTLY THIS IS A COMMON ISSUE FOR THE LEXUS GX470 FROM READING OTHER COMPLAINTS. *TR
Incident date: Aug 5, 2012
THE DASHBOARD MELTING AND GETS SHINY AND STICKY IN THE SUN MAKES DRIVING IT WITH GLARE. *TR
Incident date: Aug 5, 2012
THE DASHBOARD MELTING AND GETS SHINY AND STICKY IN THE SUN MAKES DRIVING IT WITH GLARE. *TR
Incident date: Jun 1, 2012
THE DASHBOARD IS MELTING AND CAUSING A HUGE GLARE ON THE WINDSHIELD MAKING IT HARD TO DRIVE. ALSO THE MATERIAL ON THE DOOR PANEL IS LIKE CLAY. YOUR NAILS DIG IN. *TR
Incident date: Jun 1, 2012
THE DASHBOARD IS MELTING AND CAUSING A HUGE GLARE ON THE WINDSHIELD MAKING IT HARD TO DRIVE. ALSO THE MATERIAL ON THE DOOR PANEL IS LIKE CLAY. YOUR NAILS DIG IN. *TR
Incident date: Jul 25, 2014
MY DASHBOARD HAS BEEN MELTING AND HAS CAUSED ME TO BE BURNED AND CAUSES A GLAZE IN MY WINDOW WHEN I DRIVE IT. *TR
1 injured
Incident date: Aug 15, 2012
THIS CARS DASH AND DOORS ARE VERY SPONGY. THEY COME OFF WITH JUST A FINGERNAIL TOUCH. *TR