Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 11, 2014
I WAS ON THE FEEDER OF THE FREEWAY AND WAS GETTING READY TO ENTER THE FREEWAY ENTRANCE RAMP. I PUSHED ON THE GAS PEDAL TO ACCELERATE, AT THIS TIME THE CAR SPED UP ON ITS OWN BEYOND THE SPEED THAT I WAS ATTEMPTING TO GO. I REMOVED MY FOOT FROM THE PEDAL; HOWEVER THE CAR KEPT ACCELERATING. I PUSHED ON THE BRAKES AND THE CAR KEPT ACCELERATING. I HAD HEARD ABOUT THE FLOOR MAT CAUSING THIS PROBLEM; SO ... Read more
Incident date: Aug 11, 2014
I WAS RIDING THE BRAKE INTO A PARKING SPACE AND WAS ALMOST FINISHED PARKING (MY FOOT WAS STILL ON THE BRAKE) WHEN THE CAR SUDDENLY ACCELERATED AND TRAVELED THROUGH A SHORT WOODED AREA THEN OVER A 12 FOOT DROP TO A ROAD WITH TRAFFIC BELOW. THE FRONT OF THE CAR CRASHED INTO A STONE WALL, CRASHED BACK INTO THE STONE WALL THAT THE CAR FLEW OVER, AND CAME TO A STOP IN THE MIDDLE OF A BUSY ROAD APPROXIM... Read more
Crash
1 injured
Incident date: Oct 10, 2013
MY DASH AND DOORS ARE MELTING. I TOOK MY CAR TO LEXUS LAST YEAR AND THEY OFFERED TO PAY FOR HALF, BUT MY HALF WAS TOO EXPENSIVE FOR ME TO PAY, 3,000.00. I ALSO DON'T FEEL THAT I SHOULD PAY FOR A MELTING CAR WHEN I TAKE EXCELLENT CARE OF MY CAR. IT IS ALWAYS IN THE GARAGE WHEN I AM AT HOME, AND I KEEP A SUN SHIELD IN THE DASH WHEN I AM AT WORK. I LOVE MY CAR AND IT ONLY HAS 78,000 MILES; IT RUNS GR... Read more
Incident date: Sep 21, 2009
I HAD ISSUES WHEN THE CAR STARTS-UP. IT MAKE A LOUD NOISE EVERY MORNING GOING TO WORK AND ALSO THE A/C MAKES NOISES WHEN ITS ON. TOOK IT TO LEXUS AND THEY TOLD ME THAT THEY CAN NOT DUPLICATE THE NOISE AND ALSO SAY THAT THEY FOUND SOME TYPE OF GARAGE IN THE AIR FILTER. THE NOISE IS STILL THERE, ITS A LOUD THUMP AS IF METAL TO METAL IMPACT. LIKE A STEEL HAMMER HITTING ANOTHER STEEL HAMMER. *TR
Incident date: Sep 2, 2014
I WAS TOLD BY THE LEXUS DEALERSHIP THAT I HAVE A POWER STEERING RACK LEAK ON MY 2005 LEXUS RX330. TO REPAIR THE LEAK WILL COST APPROXIMATE $1700. I HAVE CONTACTED THE LEXUS MANUFACTURER DIRECTLY ABOUT THE FAILURE AND WAS INFORMED THAT WAS A RECALL ON THE POWER STEERING BACK IN 2011 BUT UNFORTUNATELY MY CAR IS NOT PART OF RECALL. I HAVE DONE EXTENSIVE RESEARCH ON THIS PROBLEM AND FOUND OUT THAT ... Read more
Incident date: Apr 15, 2014
TL* THE CONTACT OWNS A 2003 LEXUS IS300. THE CONTACT STATED THAT DASHBOARD WAS MELTING. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Incident date: Aug 18, 2012
REAR VIEW MIRROR ON MY 2006 LEXUS IS350 HAS HORRIBLE VISIBILITY. IT IS NOT DAMAGED ON THE SURFACE. THE SURFACE IS SMOOTH AND CLEAN, HOWEVER THERE ARE MULTIPLE SPOTS WHERE VISIBILITY IS NOT AVAILABLE. *TR
Incident date: Sep 8, 2014
TL* THE CONTACT OWNS A 1995 LEXUS LS400. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY WHILE DRIVING VARIOUS SPEEDS AND ALSO WHEN THE VEHICLE WAS STOPPED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Incident date: Sep 3, 2012
APPROXIMATELY A YEAR AFTER PURCHASING MY 2004 LEXUS RX330 FROM A DEALERSHIP THE DASH BOARD STARTED TO CRACK. EVENTUALLY, IT TRAVELED ACROSS THE ENTIRE DASH BOARD. I CONTACT LEXUS CORPORATE OFFICE TO COMPLAIN. AFTER REFERRING ME TO A LOCAL DEALERSHIP TO EXAMINE IT AND TAKE PHOTOS AND WRITE UP THE DAMAGE, THEY LATER TOLD ME IT WAS NOT COVERED UNDER THE WARRANTY WHICH I ALREADY KNEW. HOWEVER, TH... Read more
Incident date: Aug 1, 2014
OVER THE LAST 2 MONTHS I HAVE NOTICED A DETERIORATION OF THE DASHBOARD AS CRACKS AND PEELING HAVE OCCURRED . THE REST OF THE VEHICLE IS IN FINE CONDITION. I ASSUME THAT THE FLORIDA CLIMATE HAS SOMETHING TO DO WITH IT. HOWEVER, I MUST POINT OUT THAT MY VEHICLE IS NORMALLY PARKED IN THE BASEMENT OF A CONDOMINIUM WHERE I HAVE BEEN RESIDING DURING THE ENTIRE PERIOD THAT I HAVE OWNED THE VEHICLE. I DID... Read more
Incident date: Jun 1, 2010
MELTING DASHBOARD. THE MATERIAL USED TO CREATE THE DASHBOARD HAS BEEN TURNING SOFT, GOOEY, AND SHINY OVER THE YEARS. THE SHINE IS EXTREMELY DANGEROUS IN THAT IT OBSTRUCTS AND DISTRACTS THE VIEW OF THE DRIVER. A RECALL SHOULD BE ALERTED TO RESOLVE THIS ISSUE. *TR
Incident date: Dec 1, 2006
INTERIOR - MELTING DASH AND DOOR PANELS; MY DASH AND DOOR PANELS ARE DISINTEGRATING FOR NO REASON AND HAVE BEEN FOR SOME TIME. LOOKS AS IF IT HAS MELTED. ALL DOOR PANELS ARE DOING THIS BUT THE BEST EXAMPLE IS THAT NO ONE SITS IN THE BACK OF THE CAR. I OPEN THE REAR DOORS, PANELS LOOK AS IF SOMEONE HAS CUT PIECES OUT OF IT. PANELS ARE JUST MELTING AND COMING APART. (MELTING AND DISINTEGRATING INT... Read more
Incident date: Jun 1, 2008
THE INSIDE REAR VIEW MIRROR IS DISCOLORED AND IS DIFFICULT TO SEE CLEARLY FROM. *TR
Incident date: Jun 1, 2008
THE INSIDE REAR VIEW MIRROR IS DISCOLORED AND IS DIFFICULT TO SEE CLEARLY FROM. *TR
Incident date: Apr 2, 2012
I PURCHASED MY LEASED LEXUS ON 12/10/2011. SHORTLY THEREAFTER, THE DASHBOARD STARTED TO MELT. I HAVE AN EXTEND WARRANTY BUT IT DOES NOT COVER DASHBOARDS. I CANNOT PUT A COVER OVER THE WINDOW AS THE COVER STICKS TO THE DASHBOARD. I HAVE BEEN TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT IN WEST PALM BEACH, FL BUT THEY WILL ONLY PAY FOR THE PART. I WOULD HAVE TO PAY FOR LABOR AT A COST OF ... Read more
Incident date: Sep 6, 2014
TL* THE CONTACT OWNS A 2000 LEXUS RX300. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 140,369. UPDATED 10/22/2014*LJ UPDATED ... Read more
Incident date: Oct 20, 2013
TL* THE CONTACT OWNS A 2010 LEXUS IS 250C. WHILE DRIVING IN REVERSE AND USING THE BACKUP CAMERA, VISIBILITY WAS POOR AND THE CAMERA FAILED TO FUNCTION PROPERLY. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 10/29/... Read more
Incident date: Sep 4, 2014
THE HEADLIGHT LIGHT BULB IS OUT ON THE DRIVER'S SIDE, BUT WORKS PROPERLY WHEN NOT OVERHEATED. *TR
Incident date: Jul 1, 2010
I HAVE MADE A COMPLAINT WITH THE LEXUS DEALERSHIP AFTER THE MANY RECALLS THEY HAVE HAD ON MY CAR. MY BIGGEST CONCERN IS MY MELTING DASHBOARD AND THE HAZARDOUS GLARE AND FILM IT OMITS ON MY WINDSHIELD. IT HAS PROVEN TO BE VERY DANGEROUS AS I WORK AND LIVE IN FLORIDA. AS A MOTHER OF TWO TEENAGE DAUGHTERS TRYING TO TEACH THEM TO DRIVE IN MY CAR HAS PROVEN VERY DIFFICULT AND DANGEROUS, LET ALONE MY ... Read more
Incident date: Jul 1, 2010
I HAVE MADE A COMPLAINT WITH THE LEXUS DEALERSHIP AFTER THE MANY RECALLS THEY HAVE HAD ON MY CAR. MY BIGGEST CONCERN IS MY MELTING DASHBOARD AND THE HAZARDOUS GLARE AND FILM IT OMITS ON MY WINDSHIELD. IT HAS PROVEN TO BE VERY DANGEROUS AS I WORK AND LIVE IN FLORIDA. AS A MOTHER OF TWO TEENAGE DAUGHTERS TRYING TO TEACH THEM TO DRIVE IN MY CAR HAS PROVEN VERY DIFFICULT AND DANGEROUS, LET ALONE MY ... Read more
Incident date: Sep 2, 2013
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD MELTED. THE FAILURE CREATED A GLARE ON THE WINDSHIELD THAT IMPAIRED THE CONTACT'S VISIBILITY WHILE DRIVING IN THE DAYTIME. THE DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Incident date: Sep 6, 2010
PASSENGER SIDE HEADLIGHT FIXTURE LEAKS AND LOW BEAM LIGHT STOPPED WORKING. *TR
Incident date: Sep 1, 2012
1. MY DASH BOARD HAS CRACKED, I TOOK IT TO WOODFIELD LEXUS IN CHICAGO, THEY DID SOME PATCH WORK, BUT NOW MORE CRACKS HAVE APPEARED AND I FEEL IT MAY INTERFERE WITH AIRBAGS. HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/603916-MY-DASHBOARD-IS-CRACKING.HTML BY GOING THOUGH THE FORUMS, IT SEEMS COST OF REPLACING 1200 TO 3000 DOLLARS IS A LOT OF MONEY FOR THE PART WHICH SHOULD NOT CRACK IN THE... Read more
Incident date: Sep 1, 2012
1. MY DASH BOARD HAS CRACKED, I TOOK IT TO WOODFIELD LEXUS IN CHICAGO, THEY DID SOME PATCH WORK, BUT NOW MORE CRACKS HAVE APPEARED AND I FEEL IT MAY INTERFERE WITH AIRBAGS. HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/603916-MY-DASHBOARD-IS-CRACKING.HTML BY GOING THOUGH THE FORUMS, IT SEEMS COST OF REPLACING 1200 TO 3000 DOLLARS IS A LOT OF MONEY FOR THE PART WHICH SHOULD NOT CRACK IN THE... Read more
Incident date: Aug 14, 2014
STEERING RACK FAILURE REQUIRED REPLACEMENT. PROBLEM DISCOVERED PRIOR TO ANY POTENTIAL ACCIDENT. *TR
Incident date: Sep 5, 2014
DASHBOARD IS MELTING AND HAS NUMEROUS CRACKS. DASHBOARD IS STICKY TO TOUCH AND CAUSING GLARE ON FRONT WINDSHIELD, CAUSING REDUCED VISIBILITY. CRACKS ARE AROUND PASSENGER AIRBAG AND IS UNSAFE AS A POSSIBLE EXPLOSION OF AIRBAG MAY OCCUR OR AIRBAG MAY NOT DEPLOY DURING IMPACT (WHEN NEEDED TO DEPLOY). ADDITIONAL CRACKS AROUND IGNITION AND INSTRUMENT PANEL, AGAIN UNSAFE CONDITION. DOOR PANELS ARE M... Read more
Incident date: Mar 1, 2010
DASHBOARD STARTED CRACKING ABOUT ONE YEAR AFTER WARRANTY. IT STARTED AS A SMALL HAIRLINE CRACK. ITS NOW EVERYWHERE. THE AIR BAGS ARE IN DANGER OF POPPING OUT. HERE IS A FORUM THAT EXPLAINS THIS AND SHOWS PICTURES. ITS A MAJOR SAFETY ISSUE IN MOST LEXUS VEHICLES HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/603916-MY-DASHBOARD-IS-CRACKING-9.HTML. *TR
Incident date: Mar 1, 2010
DASHBOARD STARTED CRACKING ABOUT ONE YEAR AFTER WARRANTY. IT STARTED AS A SMALL HAIRLINE CRACK. ITS NOW EVERYWHERE. THE AIR BAGS ARE IN DANGER OF POPPING OUT. HERE IS A FORUM THAT EXPLAINS THIS AND SHOWS PICTURES. ITS A MAJOR SAFETY ISSUE IN MOST LEXUS VEHICLES HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/603916-MY-DASHBOARD-IS-CRACKING-9.HTML. *TR
Incident date: Jul 1, 2013
DASH IS VERY STICKY, THIS CAUSES A VISUALLY IMPAIRING GLARE DURING THE DAYTIME. THE GLARE IS SO BAD THAT SOMETIMES YOU CANNOT SEE THE CAR IN FRONT OF YOU WITHOUT WEARING SUNGLASSES.
Incident date: Jun 5, 2014
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT WHILE DRIVING AT VARIES SPEED, THE HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jul 1, 2010
SUN CAUSES SHINY DASH WHICH RESULTS IN A SAFETY ISSUE WITH RESULTING EXCESSIVE GLARE ON THE WINDSHIELD. CRACKS AND SPLITTING IN DASH MAY RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS AND SPLITS IN DASH COULD POTENTIALLY CAUSE THE AIRBAGS TO DEPLOY. *TR
Incident date: Jul 1, 2010
SUN CAUSES SHINY DASH WHICH RESULTS IN A SAFETY ISSUE WITH RESULTING EXCESSIVE GLARE ON THE WINDSHIELD. CRACKS AND SPLITTING IN DASH MAY RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS AND SPLITS IN DASH COULD POTENTIALLY CAUSE THE AIRBAGS TO DEPLOY. *TR
Incident date: Sep 4, 2014
THE SEAL AROUND THE FRONT PASSENGER SIDE AIRBAG HAS DETERIORATED, WITH A BULGE FORMING IN THE DASHBOARD. *TR
Incident date: Mar 5, 2014
INTERMITTENT AIR BAG WARNING LIGHT FOR MONTHS. STAYED ON AND BROUGHT TO DEALER ON JULY 16, 2014. CITED LEXUS SERVICE BULLETIN# 282827 DATED 1/13/2010 AND NHTSA ACTION# 100335557. REPAIR COMPLETED 9/2/2014. LEXUS REFUSED TO COVER FULL COST TO REPAIR, ONLY PAID FOR THE PARTS. I HAD TO PAY LABOR CHARGE OF $1,453.50. I PURCHASED THIS 2007 LS460 BRAND NEW ON 10/02/2007. I BELIEVE THIS SHOULD BE A REC... Read more
Incident date: Sep 4, 2014
I VISITED THE DEALER FOR A REGULARLY SCHEDULED OIL CHANGE AND WAS TOLD THE STEERING ASSEMBLY NEEDED TO BE CHANGED DUE TO SEVERAL LEAKS THAT WERE NOT RECOMMENDED FOR INDIVIDUAL REPAIR. THIS COMES FOUR MONTHS AFTER HAVING THE POWER STEERING FLUID FLUSH AND MAINTENANCE. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT OR EXPERIENCED ANYTHING MORE THAN NORMAL WEAR AND TEAR. UPON RESEARCHING THE MATTER, I NO... Read more
Incident date: Aug 26, 2014
HELLO, WE OWN A 2007 LEXUS SEDAN AND LOVE EVERYTHING ABOUT THE CAR EXCEPT FOR THE DASHBOARD. IT HAS STARTED TO MELT AND HAVE BECOME STICKY. THE REASON FOR MY COMPLAIN HERE IS BECAUSE IT HAS BECOME A DRIVING HAZARD SINCE THE SUN IS ALWAYS BRIGHT IN TEXAS AND THE STICKY DASHBOARD GLARES ONTO MY WINDSCREEN MAKING DRIVING REALLY DIFFICULT AND WANTED TO FILE A COMPLAIN SINCE I TRIED TO GET IT FIXED FR... Read more
Incident date: Sep 4, 2009
TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT THE DASHBOARD STARTED MELTING AND BECAME STICKY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DECLINED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Incident date: Jul 14, 2014
IN THE PROCESS OF MAKING A U-TURN ON A PRIVATE NARROW STREET THE AUTOMOBILE RPM JUMPED FROM AN ALMOST IDLE CONDITION TO OVER 3000 RPM. EVERY EFFORT TO BRAKE THE CAR AND SHIFT TO NEUTRAL PROVED INEFFECTIVE WITHIN THE DISTANCE OF APPROXIMATELY 30 FEET. THE AUTOMOBILE JUMPED THE CURB AND STRUCK A LOW GARDEN WALL FORCING AN ENGINE STOP. THE AIRBAGS FAILED TO DEPLOY. MY ESTIMATE OF THE SPEED WHEN STRI... Read more
Crash
Incident date: Jul 14, 2014
IN THE PROCESS OF MAKING A U-TURN ON A PRIVATE NARROW STREET THE AUTOMOBILE RPM JUMPED FROM AN ALMOST IDLE CONDITION TO OVER 3000 RPM. EVERY EFFORT TO BRAKE THE CAR AND SHIFT TO NEUTRAL PROVED INEFFECTIVE WITHIN THE DISTANCE OF APPROXIMATELY 30 FEET. THE AUTOMOBILE JUMPED THE CURB AND STRUCK A LOW GARDEN WALL FORCING AN ENGINE STOP. THE AIRBAGS FAILED TO DEPLOY. MY ESTIMATE OF THE SPEED WHEN STRI... Read more
Crash
Incident date: Jul 14, 2014
IN THE PROCESS OF MAKING A U-TURN ON A PRIVATE NARROW STREET THE AUTOMOBILE RPM JUMPED FROM AN ALMOST IDLE CONDITION TO OVER 3000 RPM. EVERY EFFORT TO BRAKE THE CAR AND SHIFT TO NEUTRAL PROVED INEFFECTIVE WITHIN THE DISTANCE OF APPROXIMATELY 30 FEET. THE AUTOMOBILE JUMPED THE CURB AND STRUCK A LOW GARDEN WALL FORCING AN ENGINE STOP. THE AIRBAGS FAILED TO DEPLOY. MY ESTIMATE OF THE SPEED WHEN STRI... Read more
Crash
Incident date: Jul 14, 2014
IN THE PROCESS OF MAKING A U-TURN ON A PRIVATE NARROW STREET THE AUTOMOBILE RPM JUMPED FROM AN ALMOST IDLE CONDITION TO OVER 3000 RPM. EVERY EFFORT TO BRAKE THE CAR AND SHIFT TO NEUTRAL PROVED INEFFECTIVE WITHIN THE DISTANCE OF APPROXIMATELY 30 FEET. THE AUTOMOBILE JUMPED THE CURB AND STRUCK A LOW GARDEN WALL FORCING AN ENGINE STOP. THE AIRBAGS FAILED TO DEPLOY. MY ESTIMATE OF THE SPEED WHEN STRI... Read more
Crash
Incident date: Sep 1, 2014
TOP OF DASHBOARD HAS BECOME VERY SOFT AND STICKY. THE MATERIAL COVERING THE DASHBOARD HAS DETERIORATED. IT IS CAUSING A HIGH SHINE AND GLARE ON THE WINDSHIELD AND MAKING IT DANGEROUS TO DRIVE.
Incident date: Sep 1, 2010
THE DASHBOARD AND DOOR ARE MELTING IN MY CAR. *TR
Incident date: Aug 27, 2014
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS). HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIRS WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY.... Read more
Incident date: Aug 29, 2014
TL* THE CONTACT OWNS A 2004 LEXUS ES330. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE VEHICLE ACCELERATED AND WHEN ATTEMPTING TO ENGAGE THE BRAKES IT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CRASHED INTO A CURB, FLIPPED OVER AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED.... Read more
Crash
1 injured
Incident date: Aug 29, 2014
TL* THE CONTACT OWNS A 2004 LEXUS ES330. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE VEHICLE ACCELERATED AND WHEN ATTEMPTING TO ENGAGE THE BRAKES IT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CRASHED INTO A CURB, FLIPPED OVER AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED.... Read more
Crash
1 injured
Incident date: May 6, 2013
I CALLED IN TO NORTHSIDE LEXUS DEALERSHIP SERVICE DEPARTMENT. I EXPLAINED TO THEM THAT MY DASHBOARD AND ALL MY LEATHER ON MY DOORS ARE STARTING TO MELT AND GET STICKY. IF YOU HIT IT WITH A FINGER NAIL, THE LEATHER WOULD EASILY COME OFF. [XXX] WHICH WAS MY SERVICE REPRESENTATIVE TOLD ME IT'S PROBABLY WHAT I PUT ON THE SURFACES TO CLEAN IT. MY RESPONSE WAS DEFINITELY NOT. I HAD USED NO CHEMICALS AT ... Read more
Incident date: Aug 28, 2014
I DROVE MY CAR OVER TO PICK MY GRANDSON UP WE WENT TO THE PARK, WHEN I WAS TAKING HIM HOME THE VSC CODE CAME ON AND SAID TAKE CARE TO DEALER FOR SERVICE, ENGINE LIGHT CAME ON AS WELL. I CALL AND MADE AN APPOINTMENT IMMEDIATELY AND THEY TOLD ME TO LEAVE THE VEHICLE AND THEY WOULD RUN DIAGNOSTICS SEE WHAT WAS CAUSING IT. THE NEXT DAY THEY CLEARED THE CODE CALLED AND TOLD ME TO PICK UP. WHEN I WA... Read more
Incident date: Aug 28, 2014
I DROVE MY CAR OVER TO PICK MY GRANDSON UP WE WENT TO THE PARK, WHEN I WAS TAKING HIM HOME THE VSC CODE CAME ON AND SAID TAKE CARE TO DEALER FOR SERVICE, ENGINE LIGHT CAME ON AS WELL. I CALL AND MADE AN APPOINTMENT IMMEDIATELY AND THEY TOLD ME TO LEAVE THE VEHICLE AND THEY WOULD RUN DIAGNOSTICS SEE WHAT WAS CAUSING IT. THE NEXT DAY THEY CLEARED THE CODE CALLED AND TOLD ME TO PICK UP. WHEN I WA... Read more
Incident date: Sep 3, 2014
TL- THE CONTACT OWNS A 2008 LEXUS LS460L. THE CONTACT STATED THAT THE MANUFACTURER HAD ACKNOWLEDGED THAT THERE WAS MALFUNCTION THAT OCCURRED WITH THE REMEDY FOR NHTSA CAMPAIGN:10V309000(ENGINE AND ENGINE COOLING). THE MANUFACTURER THEN CONTACTED THE DEALER IN ORDER TO RE RECALL 150 VEHICLES TO PERFORM AN INSPECTION. THE MANUFACTURER REFERENCED THE VINS SPECIFICALLY INCLUDED WITH THE PROBLEM. TH... Read more