Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 27, 2014
THE CONTACT OWNS A 2014 LEXUS RX 350. WHILE ATTEMPTING TO PARK THE VEHICLE AFTER A COMPLETE STOP, DURING THE (GEAR) SHIFTING FROM DRIVE TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND HIT / CRASHED ON TO A BUILDING AND SPUN OFF, AND THE IMPACT CAUSED THE VEHICLE TO TRAVEL FOR ABOUT 15 FEET AND STOPPED. AIR BAGS DID NOT DEPLOY AND A POLICE REPORT WAS FILED. NO INJURIES TO ANYONE. THE VEHICLE WAS ... Read more
Crash
Incident date: Oct 8, 2013
THE IS 250 AND IS 350 HAVE A KNOW ISSUE FROM LEXUS CONCERNING THE AIR BAG WIRING HARNESS.IT FAILS AND LEAVES ALL OF THE SRS SYSTEM UNUSABLE TO WORK.LEXUS IS NOT RECALLING THIS PROBLEM BUT ONLY REPLACING THE HARNESS IF YOU COMPLAIN AND MEET THE MILEAGE AND WARRANTY .THIS IS A KNOW SAFETY ISSUE AND COULD LEAD TO INJURY OR DEATH.ESTIMATES ON THE REPAIR RANGE FROM 2500.00 TO OVER THREE THOUSAND.PLEASE... Read more
Incident date: Oct 8, 2013
THE IS 250 AND IS 350 HAVE A KNOW ISSUE FROM LEXUS CONCERNING THE AIR BAG WIRING HARNESS.IT FAILS AND LEAVES ALL OF THE SRS SYSTEM UNUSABLE TO WORK.LEXUS IS NOT RECALLING THIS PROBLEM BUT ONLY REPLACING THE HARNESS IF YOU COMPLAIN AND MEET THE MILEAGE AND WARRANTY .THIS IS A KNOW SAFETY ISSUE AND COULD LEAD TO INJURY OR DEATH.ESTIMATES ON THE REPAIR RANGE FROM 2500.00 TO OVER THREE THOUSAND.PLEASE... Read more
Incident date: Jun 28, 2013
DASH HAS HAIRLINE CRACKS NEAR FRONT PASSENGER AIRBAG AND AROUND IGNITION AND GAUGES. I HAVE HAD MY DASH COVERED FOR THE PAST 5 YEARS AND ALSO VEHICLE KEPT UNDER A CARPORT. MANY FORUMS HAVE CUSTOMERS COMPLAINING OF THE SAME ISSUE. LEXUS REFUSES TO DO ANYTHING ABOUT IT. I'M CONCERNED IF MY VEHICLE WAS INVOLVED IN AN ACCIDENT AND THE PASSENGER AIRBAG DEPLOYED THE FLYING DEBRIS FROM DASH COULD PO... Read more
Incident date: Sep 1, 2014
I OWN A 2004 LEXUS RX 330. AS HAS BEEN WIDELY REPORTED ON THE INTERNET, THE DASHBOARD IN THESE CARS HAS A TENDENCY TO CRACK AND PEAL, PARTICULARLY AROUND THE AREA ABOVE THE PASSENGER AIRBAG. AT THE OUTSET THIS APPEARS TO BE A COSMETIC ISSUE. HOWEVER, WHEN I RECENTLY WENT TO AN AUTO UPHOLSTERY SHOP TO INQUIRE ABOUT REPAIR, THE TECHNICIAN BECAME ALARMED BECAUSE I -- LIKE PRESUMABLY MANY OTHERS -- ... Read more
Incident date: Sep 1, 2014
I OWN A 2004 LEXUS RX 330. AS HAS BEEN WIDELY REPORTED ON THE INTERNET, THE DASHBOARD IN THESE CARS HAS A TENDENCY TO CRACK AND PEAL, PARTICULARLY AROUND THE AREA ABOVE THE PASSENGER AIRBAG. AT THE OUTSET THIS APPEARS TO BE A COSMETIC ISSUE. HOWEVER, WHEN I RECENTLY WENT TO AN AUTO UPHOLSTERY SHOP TO INQUIRE ABOUT REPAIR, THE TECHNICIAN BECAME ALARMED BECAUSE I -- LIKE PRESUMABLY MANY OTHERS -- ... Read more
Incident date: Oct 1, 2013
DASHBOARD IS MELTING CAUSING DIFFICULTY TO SEE OUT OF WINDSHIELD! *TR
Incident date: Nov 15, 2012
MY VEHICLE WAS PURCHASED FROM A LOCAL LEXUS DEALERSHIP IN JANUARY 2008 AND SINCE THEN HAS BEEN GARAGED DURING THE DAY AT MY OFFICE AND GARAGED OVERNIGHT IN MY BUILDING'S ENCLOSED PARKING STRUCTURE. THE VEHICLE RARELY SAT IN THE SUN FOR EXTENDED PERIODS OF TIME, BUT IN NOVEMBER 2012, CRACKS ON THE PASSENGER SIDE DASH BEGAN APPEARING. THEY WERE RAZOR THIN AND BY THE END OF 2013, THE ENTIRE PASSENG... Read more
Incident date: Nov 15, 2012
MY VEHICLE WAS PURCHASED FROM A LOCAL LEXUS DEALERSHIP IN JANUARY 2008 AND SINCE THEN HAS BEEN GARAGED DURING THE DAY AT MY OFFICE AND GARAGED OVERNIGHT IN MY BUILDING'S ENCLOSED PARKING STRUCTURE. THE VEHICLE RARELY SAT IN THE SUN FOR EXTENDED PERIODS OF TIME, BUT IN NOVEMBER 2012, CRACKS ON THE PASSENGER SIDE DASH BEGAN APPEARING. THEY WERE RAZOR THIN AND BY THE END OF 2013, THE ENTIRE PASSENG... Read more
Incident date: May 19, 2014
THE CAMSHAFT TIMING GEAR WAS REPLACED BY JIM FAULT LEXUS WAS DRIVING VEHICLE HOME AND ALL THE DASH LIT UP AND ENGINE HAD NO OIL. CAR HASN'T RUN THE SAME SINCE THEN WITHOUT OIL NEEDING TO BE REPLACE 3.5 LITERS OF OIL EVERY 300-500 MILES SO I'M REALLY AFRAID TO GO ANYWHERE IN MY VEHICLE. NEED HELP! THE CONSUMER STATED SHE STARTED HAVING PROBLEMS WITH THE ENGINE AFTER RETRIEVING THE VEHICLE FROM THE... Read more
Incident date: May 19, 2014
THE CAMSHAFT TIMING GEAR WAS REPLACED BY JIM FAULT LEXUS WAS DRIVING VEHICLE HOME AND ALL THE DASH LIT UP AND ENGINE HAD NO OIL. CAR HASN'T RUN THE SAME SINCE THEN WITHOUT OIL NEEDING TO BE REPLACE 3.5 LITERS OF OIL EVERY 300-500 MILES SO I'M REALLY AFRAID TO GO ANYWHERE IN MY VEHICLE. NEED HELP! THE CONSUMER STATED SHE STARTED HAVING PROBLEMS WITH THE ENGINE AFTER RETRIEVING THE VEHICLE FROM THE... Read more
Incident date: May 19, 2014
THE CAMSHAFT TIMING GEAR WAS REPLACED BY JIM FAULT LEXUS WAS DRIVING VEHICLE HOME AND ALL THE DASH LIT UP AND ENGINE HAD NO OIL. CAR HASN'T RUN THE SAME SINCE THEN WITHOUT OIL NEEDING TO BE REPLACE 3.5 LITERS OF OIL EVERY 300-500 MILES SO I'M REALLY AFRAID TO GO ANYWHERE IN MY VEHICLE. NEED HELP! THE CONSUMER STATED SHE STARTED HAVING PROBLEMS WITH THE ENGINE AFTER RETRIEVING THE VEHICLE FROM THE... Read more
Incident date: Oct 9, 2014
MY CAR IS SIX YEARS OLD. IT WAS PURCHASED NEW. OVER TIME THE RUBBERY SUBSTANCE MY DASHBOARD IS MADE OF HAS STARTED TO MELT AND BECOME STICKY. I'VE NEVER HAD THIS HAPPEN IN A VEHICLE AND WOULDN'T EXPECT IT FROM A LEXUS. RECENTLY, THE SUN HAS STARTED TO GLARE OFF OF THE MELTING DASHBOARD, ONTO THE WINDSHIELD, MAKING VISIBILITY OF THE ROAD DIFFICULT. I'M CONCERNED FOR MY SAFETY. LEXUS NEEDS TO ISSUE ... Read more
Incident date: Oct 3, 2013
MY LEXUS IS350, 2008 HAS JUST OVER 40000 MILES. THE DASH FOR ABOUT A YEAR OR MORE IS STICKY. DRIVER SIDE IS WORST. REFLECTS INTO WINDSHIELD MAKING IT HARD TO DRIVE. I CALLED LEXUS SEVERAL TIMES WITH NO HELP. TRY WATER/ WATER AND SOAP. COME IN AND LET DETAILERS LOOK AT IT. CAN'T DO ANY THING. CALL LEXUS DOT COM. CAN'T DO ANY THINK. NEVER PUT ANY ON DASH AS WINDSHIELD IS TOO CLOSE TO DASH. THE REFLE... Read more
Incident date: Aug 20, 2014
REAR SWITCH ASSEMBLY PART #84840 FAILED. CAR IS SUBJECT TO SOUTHERN CALIFORNIA TEMPERATURES AND IS PARKED IN THE GARAGE. PLASTIC MELTED THE REAR DOOR MANUAL SWITCH/HANDLE AND PROVIDE A MELTED TAR LIKE SUBSTANCE BEHIND. NO ACCIDENT OR ANY MISUSE WAS DONE TO THE VEHICLE. *TR
Incident date: Oct 7, 2014
VEHICLE STARTING MAKING NOISE, TOOK IT INTO AN AUTO REPAIR SHOP, AND WAS TOLD THE POWER STEERING FLUID WAS VERY LOW. THEY ALSO STATED I NEEDED TO REPLACE THE RACK AND PINION. I LOOKED ONLINE, AND IT SEEMS TO BE AN ISSUE WITH 2005 RX330'S. OBVIOUSLY, READING THE COMPLAINTS, THERE SHOULD BE A RECALL FOR THIS KNOWN PROBLEM. *TR
Incident date: Oct 6, 2014
ISSUES WITH DASHBOARD MELTING AND BOTH DRIVER AND PASSENGER DOORS. *TR
Incident date: Mar 4, 2006
AS I WAS DRIVING INTO MY HOME GARAGE, MY CAR SUDDENLY ACCELERATED ON ITS OWN AND EVENTUALLY CRASHED IN THE BACK WALL OF THE GARAGE. DEPRESSING THE BRAKES FAILED TO STOP THE VEHICLE BEFORE CRASHING. PRIOR TO THE CRASHING INCIDENT, THE UNINTENDED ACCELERATION HAPPENED AT LEAST TWO OTHER TIMES BUT THE VEHICLE EVENTUALLY STOPPED BEFORE AN IMPACT. AROUND THE END OF MARCH 2014, MY BRAKE LIGHTS CAME O... Read more
Crash
Incident date: Mar 4, 2006
AS I WAS DRIVING INTO MY HOME GARAGE, MY CAR SUDDENLY ACCELERATED ON ITS OWN AND EVENTUALLY CRASHED IN THE BACK WALL OF THE GARAGE. DEPRESSING THE BRAKES FAILED TO STOP THE VEHICLE BEFORE CRASHING. PRIOR TO THE CRASHING INCIDENT, THE UNINTENDED ACCELERATION HAPPENED AT LEAST TWO OTHER TIMES BUT THE VEHICLE EVENTUALLY STOPPED BEFORE AN IMPACT. AROUND THE END OF MARCH 2014, MY BRAKE LIGHTS CAME O... Read more
Crash
Incident date: May 7, 2014
LEAKING FLUID AND UNUSUAL NOISE IN STEERING COMPONENTS .I TOOK THE VEHICLE TO THE DEALER AND HAD TO HAVE STEERING RACK AND SHAFT REPLACED FOR A COST OF $2,207.00. I ASKED SERVICE REPRESENTATIVE IF THIS WAS COVERED BY ANY TYPE OF EXTENDED WARRANTY AND HE SAID NO. I INDICATED I WAS A TOYOTA DRIVER SINCE 1970 AND SAID THAT NOT ONLY HAD THIS NEVER HAPPENED TO ME ON A VEHICLE BEFORE, I HAD NEVER HEARD... Read more
Incident date: Sep 30, 2014
THE AIR BAG LIGHT CAME ON IN OUR 2007 LEXUS IS 250. WE RECENTLY BROUGHT IT INTO THE LEXUS OF CHERRY HILL (NJ) DEALERSHIP FOR A COUPLE OTHER RECALL ITEMS, AND FIGURED THAT WE BETTER HAVE THIS AIR BAG ISSUE LOOKED OVER AS SOON AS POSSIBLE. THINKING IT WAS AN ELECTRICAL/CIRCUIT PROBLEM, WE WERE COMPLETELY SHOCKED WHEN THE LEXUS REPRESENTATIVE STATED THAT ADMITTEDLY THERE WAS A MANUFACTURER'S DEFECT I... Read more
Incident date: May 28, 2013
WHEN I WAS AT THE DEALER FOR MY ROUTINE OIL CHANGE, I WAS TOLD THE POWERING STEERING FLUID WAS LEAKING AND THEREFORE THE RACK AND PINION STEERING WOULD NEED TO BE REPLACED AT A COST OF $1600. MY CAR IS OUT OF WARRANTY BUT LOW MILEAGE AND SO FOR A LUXURY VEHICLE, I THOUGHT THIS TYPE OF REPLACEMENT THIS SOON WAS RIDICULOUS. THIS TYPE OF LUXURY CAR AT 55,000 MILES SHOULD NOT NEED THIS REPLACED. IT S... Read more
Incident date: Oct 3, 2014
CAR WAS BEING PULLED INTO SPACE IN RESTAURANT PARKING LOT -- SPACE WAS ON GRASS UP A SLIGHT INCLINE (APPROXIMATELY 12 INCHES) -- AS CAR WAS MOVING UP THE INCLINE A SMALL BUMP WAS FELT UNDER THE CAR AND THE CAR SUDDENLY ACCELERATED AND CONTINUED TO ACCELERATE -- BRAKES WERE APPLIED IMMEDIATELY BUT WERE UNABLE TO STOP THE CAR -- THE CAR SWERVED AND HIT A TREE APPROXIMATELY 20 FEET FROM THE PARKING ... Read more
Crash
Incident date: Oct 3, 2014
CAR WAS BEING PULLED INTO SPACE IN RESTAURANT PARKING LOT -- SPACE WAS ON GRASS UP A SLIGHT INCLINE (APPROXIMATELY 12 INCHES) -- AS CAR WAS MOVING UP THE INCLINE A SMALL BUMP WAS FELT UNDER THE CAR AND THE CAR SUDDENLY ACCELERATED AND CONTINUED TO ACCELERATE -- BRAKES WERE APPLIED IMMEDIATELY BUT WERE UNABLE TO STOP THE CAR -- THE CAR SWERVED AND HIT A TREE APPROXIMATELY 20 FEET FROM THE PARKING ... Read more
Crash
Incident date: Apr 11, 2014
DASH AND BLACK PARTS OF DOORS ARE MELTING, CRACKING, AND PIECES ARE FALLING OFF. WHEN DRIVING AND IN SUN DASH GETS VERY SHINY AND REFLECTS ONTO WINDSHIELD. CONCERNED ABOUT THE INTEGRITY OF THE DASH AND POSSIBLE AFFECT IT COULD HAVE ON THE AIR BAGS. *TR
Incident date: Jul 17, 2013
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Incident date: Sep 29, 2014
MATERIAL ON MY DASH APPEARS TO BE STICKY, POSSIBLY DUE TO HOT WEATHER, AND CAN CAUSE A SIGNIFICANT AMOUNT OF LIGHT REFLECTION PRODUCING GLARE ON THE WINDSHIELD. DEPENDING ON THE SUN'S RELATIVE DIRECTION TO THE CAR, IT CAN HINDER VISIBILITY TO WHERE DRIVING DURING THE DAYTIME IS NOT FEASIBLE. *TR
Incident date: Sep 29, 2014
MATERIAL ON MY DASH APPEARS TO BE STICKY, POSSIBLY DUE TO HOT WEATHER, AND CAN CAUSE A SIGNIFICANT AMOUNT OF LIGHT REFLECTION PRODUCING GLARE ON THE WINDSHIELD. DEPENDING ON THE SUN'S RELATIVE DIRECTION TO THE CAR, IT CAN HINDER VISIBILITY TO WHERE DRIVING DURING THE DAYTIME IS NOT FEASIBLE. *TR
Incident date: Sep 22, 2014
WHEN I BROUGHT MY CAR AT THE DEALER FOR SERVICE, I WAS TOLD THE POWER STEERING FLUID WAS LEAKING AND THEREFORE THE RACK AND PINION STEERING ASSEMBLY WOULD NEED TO BE REPLACED AT A COST OF $1602.44. MY CAR HAS LOW MILEAGE AND SO FOR A LUXURY VEHICLE, I THOUGHT THIS TYPE OF REPLACEMENT THIS SOON WAS RIDICULOUS. I HAVE RESEARCHED THROUGH THE INTERNET AND FOUND SAME PROBLEM WITH THIS CAR. THIS TYPE OF... Read more
Incident date: Dec 20, 2011
BESIDES MELTING/SHINING/STICKY DASHBOARD THE WHOLE BOARD IS CRACKED STRAIGHT FROM THE PASSENGER DOOR TO THE DRIVERS DOOR. IN 2010 WHEN I HAD IT IN FOR SERVICE TO JM LEXUS (MARGATE) I ASKED ABOUT GETTING IT FIXED OR REPLACED AS I WAS WORRIED IT FALL DOWN FROM WHERE THE CRACK IS. THE GENTLEMEN'S ANSWER WAS THAT THE CAR IS 6 YEARS OLD. I EXPLAINED I HAVE ANOTHER CAR THAT IS OLDER WITHOUT THE ISS... Read more
Incident date: Jan 3, 2012
2006 LEXUS RX330 DASHBOARD CRACKING I'M AFRAID THAT THE PASSENGER AIRBAGS ARE GOING TO COME OUT. *TR
Incident date: Aug 6, 2013
LEFT HOME TO GO TO GROCERY STORE. AS I ENTERED A MAJOR ROAD NEAR MY HOME THE CAR LOST POWER ALMOST CAUSING AN ACCIDENT. I WAS ABLE TO LIMP HOME. THE REPAIR SHOP DIAGNOSED A FAULTY TRANSMISSION AND COMMENTED THAT THEY SEE MANY RX300'S WITH TRANSMISSION PROBLEMS. THE TRANSMISSION WAS REBUILT AT A COST OF $3214.00. THIS CAR HAS BEEN WELL TAKEN CARE OF, INCLUDING RECOMMENDED TRANSMISSION FLUID R... Read more
Incident date: Sep 30, 2014
I TOOK CAR IN FOR REGULAR SERVICING AND THE MECHANIC SAID THERE IS A POWER STEERING LEAK AND THE RACK AND PINION WOULD NEED TO BE REPLACED. APPARENTLY, THIS IS A VERY COMMON PROBLEM WITH THE LEXUS RX 350. WHY HASN'T THERE BEEN A RECALL? *TR
Incident date: Sep 26, 2014
WITHOUT WARNING, THE VEHICLE STOPPED ACCELERATING AS I WAS DRIVING SO I PULLED OFF THE ROAD ONTO THE SHOULDER. ONCE THE CAR STOPPED, SMOKE BEGAN TO COME THROUGH THE VENTS SO I EXITED THE VEHICLE. SEVERAL MINUTES LATER I COULD SEE FLAMES COMING FROM UNDER THE HOOD. BEFORE THE FIRE DEPARTMENT COULD MAKE IT TO THE SCENE, THE ENTIRE FRONT END OF THE CAR BURNED COMPLETELY. THE FIRE DEPARTMENT SAID ... Read more
Fire
Incident date: Sep 26, 2014
WITHOUT WARNING, THE VEHICLE STOPPED ACCELERATING AS I WAS DRIVING SO I PULLED OFF THE ROAD ONTO THE SHOULDER. ONCE THE CAR STOPPED, SMOKE BEGAN TO COME THROUGH THE VENTS SO I EXITED THE VEHICLE. SEVERAL MINUTES LATER I COULD SEE FLAMES COMING FROM UNDER THE HOOD. BEFORE THE FIRE DEPARTMENT COULD MAKE IT TO THE SCENE, THE ENTIRE FRONT END OF THE CAR BURNED COMPLETELY. THE FIRE DEPARTMENT SAID ... Read more
Fire
Incident date: Aug 4, 2014
25% OF MY 2008 LEXUS IS 350 DASH IS MELTING. THE SHINE FROM THE DASH REFLECTS OFF THE WINDSHIELD PRODUCING A SIGNIFICANT GLARE. THIS ISSUE COULD POTENTIALLY CAUSE AN ACCIDENT. THE MATERIAL USED FOR THE DASH AND DOOR PANELS ARE DEFECTIVE AND NOT UP TO PAR FOR LEXUS OR ANY OTHER LUXURY AUTO MAKER. CONTACTED LEXUS CUSTOMER CARE DIRECTLY AND THEY REALIZE THERE'S AN ISSUE BASED ON THE PICS I SENT THEM.... Read more
Incident date: Sep 29, 2014
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 27, 2014
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD NOISE NEAR THE REAR OF THE VEHICLE. THE CONTACT ATTEMPTED TO MERGE TO THE EMERGENCY LANE, BUT THE VEHICLE INDEPENDENTLY ACCELERATED AND HEADED BACK INTO TRAFFIC. ONLY THE FRONT TWO WHEELS WERE OPERATING NORMALLY AND THE REAR TIRES WERE LOCKED. THE GEAR WAS SHIFTED INTO NEUTRAL, BUT THE VEHICLE WOU... Read more
Incident date: Sep 27, 2014
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD NOISE NEAR THE REAR OF THE VEHICLE. THE CONTACT ATTEMPTED TO MERGE TO THE EMERGENCY LANE, BUT THE VEHICLE INDEPENDENTLY ACCELERATED AND HEADED BACK INTO TRAFFIC. ONLY THE FRONT TWO WHEELS WERE OPERATING NORMALLY AND THE REAR TIRES WERE LOCKED. THE GEAR WAS SHIFTED INTO NEUTRAL, BUT THE VEHICLE WOU... Read more
Incident date: Jan 1, 2014
THE INTERIOR OF CAR IS MELTING, STICKY TO TOUCH, AND CRACKING. LEXUS WILL ONLY REPLACE IF I MAKE CONTRIBUTION OF $3000+. *TR
Incident date: Jan 1, 2014
THE INTERIOR OF CAR IS MELTING, STICKY TO TOUCH, AND CRACKING. LEXUS WILL ONLY REPLACE IF I MAKE CONTRIBUTION OF $3000+. *TR
Incident date: Jun 3, 2014
THE DASHBOARD OF THE VEHICLE HAS BECOME VERY STICKY, MELTING, IN THE HEAT WITH SMALL PIECES OF THE DASHBOARD FALLING OFF. DRIVING IN THE DAYLIGHT COMPROMISES DRIVER SAFETY DUE TO THE GLARE IN THE WINDSHIELD FROM THE WET SHINY LOOK OF THE DASHBOARD IN FRONT OF THE DRIVER REFLECTING INTO THE DRIVERS FIELD OF VISION. THERE APPEARS TO BE A DEFECT IN THE MATERIAL USED BY THE MANUFACTURER IN THE PRODUCT... Read more
Incident date: Jan 1, 2012
DASHBOARD MATERIAL HAS 'MELTED' AND CAUSES A SIGNIFICANT GLARE IN THE SUN. THIS MAKES IT UNSAFE TO DRIVE. THIS HAS BEEN REPORTED TO LEXUS. UPPER PORTIONS OF DOOR PANELS WHICH ARE THE SAME MATERIAL AS THE DASHBOARD HAVE ALSO FAILED BUT THIS IS NOT A SAFETY ISSUE. *TR
Incident date: Sep 19, 2014
I HAVE A MELTING DASHBOARD. THE DASHBOARD HAS BEEN TURNING SOFT, GOOEY, AND SHINY OVER THE YEARS. IF I REACH FOR SOMETHING ON THE DASHBOARD A PIECE OF THE DASHBOARD COMES OFF WITH THE SLIGHTEST TOUCH OF MY HAND. THE SHINE IS EXTREMELY DANGEROUS IN THAT IT OBSTRUCTS AND DISTRACTS THE VIEW OF THE DRIVER. A RECALL SHOULD BE ALERTED TO RESOLVE THIS ISSUE. I'VE CONTACTED LEXUS ABOUT THIS ISSUE SEVERAL... Read more
Incident date: Sep 19, 2014
I HAVE A MELTING DASHBOARD. THE DASHBOARD HAS BEEN TURNING SOFT, GOOEY, AND SHINY OVER THE YEARS. IF I REACH FOR SOMETHING ON THE DASHBOARD A PIECE OF THE DASHBOARD COMES OFF WITH THE SLIGHTEST TOUCH OF MY HAND. THE SHINE IS EXTREMELY DANGEROUS IN THAT IT OBSTRUCTS AND DISTRACTS THE VIEW OF THE DRIVER. A RECALL SHOULD BE ALERTED TO RESOLVE THIS ISSUE. I'VE CONTACTED LEXUS ABOUT THIS ISSUE SEVERAL... Read more
Incident date: Sep 12, 2014
THE CAR COMPLETELY HALTED WHILE DRIVING ON A CITY ROAD. THE STEERING LOCKED AND THE CAR COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE MANUFACTURER INSPECTED THE CAR. DURING INSPECTION THEY FOUND A/C COMPRESSOR LOCKED UP CAUSING VEHICLE TO STALL UNDER LOAD. ONCE THE A/C SYSTEM IS ACTIVATED, VEHICLE WILL STALL OUT. THEY ALSO CONFIRMED THAT THIS COULD HAPPEN WHILE THE VEHICLE IS IN MOTION ON A ... Read more
Incident date: Sep 12, 2014
THE CAR COMPLETELY HALTED WHILE DRIVING ON A CITY ROAD. THE STEERING LOCKED AND THE CAR COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE MANUFACTURER INSPECTED THE CAR. DURING INSPECTION THEY FOUND A/C COMPRESSOR LOCKED UP CAUSING VEHICLE TO STALL UNDER LOAD. ONCE THE A/C SYSTEM IS ACTIVATED, VEHICLE WILL STALL OUT. THEY ALSO CONFIRMED THAT THIS COULD HAPPEN WHILE THE VEHICLE IS IN MOTION ON A ... Read more
Incident date: Sep 12, 2014
THE CAR COMPLETELY HALTED WHILE DRIVING ON A CITY ROAD. THE STEERING LOCKED AND THE CAR COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE MANUFACTURER INSPECTED THE CAR. DURING INSPECTION THEY FOUND A/C COMPRESSOR LOCKED UP CAUSING VEHICLE TO STALL UNDER LOAD. ONCE THE A/C SYSTEM IS ACTIVATED, VEHICLE WILL STALL OUT. THEY ALSO CONFIRMED THAT THIS COULD HAPPEN WHILE THE VEHICLE IS IN MOTION ON A ... Read more
Incident date: Sep 25, 2014
I WAS DRIVING ON THE FREEWAY WHEN I GOT REAR ENDED WITH MY DAUGHTER IN THE BACKSEAT IN HER CAR SEAT, AND I BEING THE DRIVER 8 MONTHS PREGNANT. CAR WAS SEVERELY DAMAGE NO AIR BAGS DEPLOY, THIS IS NOT THE FIRST TIME THIS HAPPENS THAT THE AIR BAGS DO NOT DEPLOY AT THE TIME OF THE ACCIDENT. I WAS WEARING MY SEAT BELT I HIT MY FOREHEAD ON THE STEERING WHEEL BOTH TIMES. I AM CONCERNED REGARDING THIS. VE... Read more
Crash
1 injured
Incident date: Sep 25, 2014
I WAS DRIVING ON THE FREEWAY WHEN I GOT REAR ENDED WITH MY DAUGHTER IN THE BACKSEAT IN HER CAR SEAT, AND I BEING THE DRIVER 8 MONTHS PREGNANT. CAR WAS SEVERELY DAMAGE NO AIR BAGS DEPLOY, THIS IS NOT THE FIRST TIME THIS HAPPENS THAT THE AIR BAGS DO NOT DEPLOY AT THE TIME OF THE ACCIDENT. I WAS WEARING MY SEAT BELT I HIT MY FOREHEAD ON THE STEERING WHEEL BOTH TIMES. I AM CONCERNED REGARDING THIS. VE... Read more
Crash
1 injured