Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Dec 20, 2023
While merging onto a highway, my 2020 Hyundai Palisade abruptly lost all engine power and stalled. This immediate and complete failure occurred at a critical moment, posing an extreme safety risk. All dashboard warning lights illuminated, but provided no specific diagnosis. The vehicle was towed to a dealership, where technicians determined the engine was consuming oil at an abnormal rate, despit... Read more
Incident date: Jul 25, 2025
Vehicle drove fine to work and upon getting in to return home and staring the vehicle, the brake pedal was instantly spongy and low brake fluid alert displayed on dash. There was a difference in 9 hours from when the brakes were fully functional to having brakes were completely out and nonfunctional. Had vehicle towed to local dealership and their diagnosis was "master cylinder is bleeding into th... Read more
Incident date: Jul 25, 2025
While driving, the car hesitates changing gears. Sometimes the car will not go in gear or go into Park. Had a recall in 2022 for some bushings and cable shifter. The car is too dangerous to drive and mechanics have stated a new transmission is needed.
Incident date: Aug 22, 2025
While charging my 2025 Nissan Ariya at an Electrify America DC fast charger, the vehicle failed to complete the charging “handoff” between the charger and the car. The charging station instructed me to disconnect and reconnect, but after multiple attempts, the system failed to establish a proper connection. Immediately after this, the entire vehicle shut down and became completely inoperable. ... Read more
Incident date: Jan 1, 2024
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 80 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. Most recentl... Read more
Incident date: Jul 31, 2025
The vehicle is suffering from an engine failure. It has a check engine light DTC PO303 with a heavy misfire. This causes to engine to lose power at times preventing proper acceleration which could lead to an accident. Ford has a technical service bulletin [TSB 22-2229 ] that describes the failure and the required repair. The problem is a design issue, but Ford is not covering any out of warranty ... Read more
Incident date: Jan 1, 2020
A few days after I got my new 2025 Honda Pilot Touring, I was turning a corner and the car jerked a bit and several warning messages came up on the dash. I was able to pull the car into a parking spot and I recorded some of the warning messages (a few photos attached). The car worked fine after restarting and when I called the dealer they said that it may have been a sensor and not to worry. Then... Read more
Incident date: Jun 6, 2023
Ford’s official website shows that my 2012 Ford Fusion (VIN: [XXX] ) is covered under Customer Satisfaction Program 15N01 – EPAS Steering Efforts, with instructions to schedule free service with a dealer. However, my local dealer refused to honor it, stating it had expired. I never received any notification of this program, and it involves the steering assist system which is a serious safety i... Read more
Incident date: Dec 19, 2023
The automatic cruise control failed and disengage with a sudden braking. After that the following warnings appear: Front assist has limited availability, rear traffic is currently not available, proximity sensors malfunctioning. I took the vehicle to service and diagnostic suggested the replacement of brake booster. Service department recommended a replacement a cost of $2,800 as the vehicle is o... Read more
Incident date: Aug 12, 2025
The contact owns a 2015 Ford Explorer. The contact stated that while driving 50-55 MPH, the vehicle lost power steering functionality. The message "Power Steering Failure -Service Immediately" was displayed. The contact was able to pull over to the side road. The contact was able to drive to an independent mechanic, where the vehicle was diagnosed and determined that the steering column needed to ... Read more
Incident date: Aug 15, 2025
The alternator failed randomly while driving down the road. The vehicle only has 26500 miles. There was no lights on prior to the car stalling. When it failed my whole car started to flash every warning at the screen to me. My car then stopped working and I barely was able to coast into a parking lot. Luckily I was not on the highway and no one was behind me when the car stopped working. The probl... Read more
Incident date: Aug 18, 2025
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Numbers: 25V165000 (Fuel System, Gasoline) and 25V467000 (Fuel System, Gasoline), and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Aug 16, 2025
V8 endurance engine has a known defect with scaring of cylinder 7 causing knocking in the engines and engines replacements. I purchased this Titan brand new in 2017. It required a brand new engine at 18,000 miles that was covered by the warranty. That engine developed another knock that required another engine replacement at 89,000 miles. Initially Nissan refused to cover as the truck was more tha... Read more
Incident date: Aug 16, 2025
15 mph door lock system does not work. Have been in garage with truck, and heard doors lock with no one near vehicle. I understand there is a class action suit about the door lock system. Seems to me this system could malfunction and possible lock you in vehicle. This is a 2018 Nissan frontier SL. The FOB function normal locking and unlocking vehicle.
Incident date: May 31, 2022
P 175/65r15 I was driving on a slight curve on the I-10 in El Paso, TX when the rear bumper exploded. The car started swaying and swerving then I pulled over. I then realized that the tread on the tire was gone floating across the highway. The trie was bare with no tread with the bumper around the tire was gone. The explosion also caused the tail light to break.
Incident date: Jun 18, 2025
This recall has been open for over a year, yet every BMW dealer I have contacted has refused to perform the repair, citing a lack of available parts. I have contacted multiple authorized BMW service centers during this time, and all have confirmed that they cannot complete the recall service because BMW has not supplied the necessary components. This situation has left my vehicle with a known safe... Read more
Incident date: Jun 18, 2025
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasio... Read more
Incident date: Aug 11, 2025
My X3 has 52,000 miles. During a recent road trip, an "Emergency Call System Malfunction" message appeared. When I returned home, I took the vehicle to the dealership. The advisor said the shark fin trim is loose on the roof causing water ingress into the vehicle causing damage to the aerial antenna and the TCB unit. The TCB unit is also known as the Telematics Control Unit that is responsible for... Read more
Incident date: Jul 8, 2025
System that malfunctioned was the braking system Safety was risked because vehicle doesn’t stop as it should at low speed below 30mph. Safety of occupants as well pedestrians and other motorists affected. Problem can be reproduced although dealer refused to confirm. I am in the process of getting it confirmed independently. Vehicle and components not inspected by manufacturer, police nor insur... Read more
Crash
Incident date: Jul 8, 2025
System that malfunctioned was the braking system Safety was risked because vehicle doesn’t stop as it should at low speed below 30mph. Safety of occupants as well pedestrians and other motorists affected. Problem can be reproduced although dealer refused to confirm. I am in the process of getting it confirmed independently. Vehicle and components not inspected by manufacturer, police nor insur... Read more
Crash
Incident date: Jul 8, 2025
The paint on hood is rusty and corroded, this can affect the body of the vehicle since it exposes the metal and can pose a safety problem. Toyota had a recall for 2010 white paint well the same thing happen to mine which is metallic gray. I have another car from another brand from 2012 and paint is intact just faded which is normal but not corroded. I contacted Toyota and they refuse to take my ... Read more
Incident date: Aug 10, 2025
I had 5 warnings appeared in the dashboard : -Adaptive cruise control problem -Lane keeping assist problem -Collision mitigation system problem -road departure mitigation system problem -Auto high-beam problem and the Amber Brake system light came on permanently Searched the problem on Google and Reddit found many Honda Odyssey owners having the same problem which is a safety issue some people ... Read more
Incident date: Aug 10, 2025
I had 5 warnings appeared in the dashboard : -Adaptive cruise control problem -Lane keeping assist problem -Collision mitigation system problem -road departure mitigation system problem -Auto high-beam problem and the Amber Brake system light came on permanently Searched the problem on Google and Reddit found many Honda Odyssey owners having the same problem which is a safety issue some people ... Read more
Incident date: Aug 1, 2025
To whom this may concern, This gmc truck with the 6.2 has had constant engine issues regarding the lifters failure causing the engine to destroy itself internally I’ve had to get it repaired every 3 Months on average there’s also a class action lawsuit that applies only to the 2025-2020 years however they are the exact same engine in the 2017. The transmission is not in sync with the motor hav... Read more
Incident date: Jul 25, 2025
Our Fisker Ocean is occasionally having an issue when a passenger is sitting in the rear driver side or middle seat. It seems like something related to the seat sensor causes the computer to freeze or get bogged down. When it occurs, the symptoms include: -The yellow front collision and lane change ADAS warnings pop up simultaneously -Cruise control shuts off -Speedometer freezes -Blinkers don’t... Read more
Incident date: Jul 25, 2025
Our Fisker Ocean is occasionally having an issue when a passenger is sitting in the rear driver side or middle seat. It seems like something related to the seat sensor causes the computer to freeze or get bogged down. When it occurs, the symptoms include: -The yellow front collision and lane change ADAS warnings pop up simultaneously -Cruise control shuts off -Speedometer freezes -Blinkers don’t... Read more
Incident date: Jul 25, 2025
The hybrid battery had the potential to catch fire and it was recalled for a software update, the 95b update. After this software update was completed, the vehicle would completely shut down, regardless of being parked or while driving. The dealership deemed the vehicle "unsafe to drive" and has provided a loaner until they can correct the problem. In addition to this, the front suspension has bee... Read more
Incident date: Jun 2, 2025
Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the ... Read more
Incident date: Jun 2, 2025
Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the ... Read more
Incident date: Jun 2, 2025
Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the ... Read more
Incident date: Aug 7, 2025
At about [XXX] [XXX], Tuesday, I was N/B on [XXX] , my speed was approximately 60 mph. All of a sudden, my brakes locked up as if I slammed on by brakes. Although a safe distance behind my, vehicles behind me had to swerve out of my way due to the sudden breaking. After pulling over, I checked the undercarriage, thinking I might have hit something, but everything was clear. Not knowing what had ju... Read more
Incident date: Aug 6, 2025
We always keep this vehicle parked in our garage and I have been noticed strong smell of gasoline when entering the side door. I know that they have recalls on previous models with gas filler detaching but does not show in any recalls for this SUV. I will make sure that it will not be overfilled as I only fill until pump stops itself. We love this SUV and I am just worried for my family's safety.... Read more
Incident date: Aug 6, 2025
Vehicle began to feel as if it was losing the ability to get any power to the engine. I would push the pedal to accelerate but even fully compressed the vehicle would not go above 30mph. I attempted to drive the vehicle in to be inspected at a dealership and while on the way the steering wheel completely locked and an Emergency Light appeared on the dashboard stating "Safely Park Vehicle". It wa... Read more
Incident date: Jul 24, 2025
The contact owns a 2018 Honda Accord. The contact stated while driving at an undisclosed speed, the vehicle stalled, and several unknown warning lights illuminated. The contact attempted to drive the vehicle off the road, and the engine seized. The contact stated that the failure had occurred while driving on a busy highway. While attempting to restart the vehicle, the vehicle failed to start. The... Read more
Incident date: Aug 5, 2025
L-shaped mounting bracket attached to chassis that secures RV leveling system hydraulic pump broke off causing the entire hydraulic pump assembly to loosely suspend under body frame and leak hydraulic fluid onto highway.
Incident date: Aug 5, 2025
My instrument cluster is failing
Incident date: Aug 5, 2025
My instrument cluster is failing
Incident date: Jul 18, 2025
Dealer (Bob Howard in Edmond Oklahoma) has failed to address Recall N252494000 for over 90+ days now after several inquiries from owner.
Incident date: Jul 5, 2025
The motorcycle becomes unstable and has a "death wobble". I purchased the motorcycle new from a Harley Davidson dealer and all service has been perform by the same dealer. The death wobble occurs at various situations including highway speed turns and straight high speed (~75-80 mph). This has occurred during calm and windy days. There was not rain and pavement was dry at the time of the incidents... Read more
Incident date: Apr 11, 2025
The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manu... Read more
Incident date: Apr 11, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the "Service 4WD" warning light illuminated on the instrument panel. The contact also stated that the vehicle slightly hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who retrieved an error code related to the power transfer unit. Upon investigation, t... Read more
Incident date: Apr 11, 2025
The contact owns a 2012 Ford Focus. The contact stated that while attempting to start the vehicle, the engine shuddered while idling, with the check engine warning light illuminated. The local independent mechanic was contacted; however, the vehicle was not diagnosed. The contact was advised that the failure might be attributed to coolant intrusion into the engine. The vehicle was not repaired. Th... Read more
Incident date: Jul 28, 2025
The contact owns a 2005 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and was unable to accelerate, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converter. The contact was also made a... Read more
Incident date: Jul 28, 2025
The contact owns a 2005 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and was unable to accelerate, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converter. The contact was also made a... Read more
Incident date: Jul 21, 2025
The contact owns a 2025 Harley-Davidson FLTRX. The contact stated while riding 70 MPH, the motorcycle lost motive power. The check engine warning light and a yellow triangle warning light was illuminated. The motorcycle was ridden to a nearby lot. The contact inspected the motorcycle and checked the fluids. The contact was able to restart the motorcycle and continued riding; however, the failure r... Read more
Incident date: Jul 29, 2025
my car sometimes specially when i slow down and make turns it loose power and doesn’t respond to acceleration at all i have to wait 3 to 4 seconds to respond and this happens often a tok my truck to the ford dealership serval times but always they say we didn’t find any problems with your truck and it’s very scary and dangerous if i am crossing a traffic light or a highway or passing another... Read more
Incident date: Jul 30, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more
Incident date: Dec 1, 2024
The contact owns a 2016 BMW 228I. The contact stated that upon starting the vehicle, the vehicle jerked back and forth and choked. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact ... Read more
Incident date: Aug 1, 2025
The vehicle randomly shuts off while driving dash goes black and then randomly starts back up or I have to put it in (n) to start it back up while Im at a free role i lose control of the power steering and braking this is a dangerous for myself my children and grand kids also others Im the road this is seriously gonna get someone hurt this issue should not be occurring this is very dangerous