Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Mar 21, 2014
THE DASHBOARD OF THE CAR IS EXTREMELY STICKY/SHINY ALONG WITH THE TOPS OF THE DOOR PANELS NEAR THE WINDOWS. WHEN THE SUN IS OVERHEAD SHINING DOWN ONTO THE DASHBOARD IN ITS MELTED SHINY STATE IT REFLECTS A GLARE ONTO THE INSIDE OF THE WINDSHIELD MAKING IT EXTREMELY DIFFICULT TO SEE OUT OF THE CAR. ALSO I'M CONCERNED ABOUT THE FUNCTION OF THE PASSENGER SIDE AIRBAG WITH IT BEING UNDER THIS DASH T... Read more
Incident date: Jun 1, 2012
NO ACCIDENT- THE PASSENGER AIR BAG- THE COVER IS RAISE AND THE EDGES TURNED UP AS IF READY TO OPEN-WE FEAR DAMAGE TO THE PASSENGER OR DRIVER -THE NEWS TODAY SAID THERE IS A RECALL-WHAT DO WE DO. *TR
Incident date: Sep 1, 2014
VEHICLE (2006 LEXUS IS250 W. 62,000 MILES) WITH AN ILLUMINATED AIRBAG LIGHT DUE TO A FAULTY WIRING HARNESS. THIS IS A KNOWN PROBLEM THAT LEXUS ACKNOWLEDGES BUT REFUSE TO FIX WITHOUT CHARGING (OUT OF WARRANTY) OWNERS OVER $3,500. THERE IS EVEN A TECHNICAL SERVICE BULLETIN ("TSB") ISSUED FOR THIS PROBLEM, THE TSB NUMBER IS L-SB-0167-08. THIS IS AN OUTRAGEOUS EXPENSE AND A RECALL SHOULD HAVE BEEN IS... Read more
Incident date: Sep 1, 2014
VEHICLE (2006 LEXUS IS250 W. 62,000 MILES) WITH AN ILLUMINATED AIRBAG LIGHT DUE TO A FAULTY WIRING HARNESS. THIS IS A KNOWN PROBLEM THAT LEXUS ACKNOWLEDGES BUT REFUSE TO FIX WITHOUT CHARGING (OUT OF WARRANTY) OWNERS OVER $3,500. THERE IS EVEN A TECHNICAL SERVICE BULLETIN ("TSB") ISSUED FOR THIS PROBLEM, THE TSB NUMBER IS L-SB-0167-08. THIS IS AN OUTRAGEOUS EXPENSE AND A RECALL SHOULD HAVE BEEN IS... Read more
Incident date: Nov 18, 2013
BATTERY DIED AND I COULD NOT GET INTO MY CAR THAT MORNING. *TR
Incident date: Sep 18, 2013
RADIO WILL CHANGE AUTOMATICALLY BY ITSELF FROM RADIO TO OTHER SOURCE CD, CHANGE TO SAT AND EJECT A CD WITHOUT TOUCHING ANYTHING. LEXUS COULDN'T FIND ANYTHING WRONG WHEN TAKEN IN. THEY UPDATED THE FIRMWARE, BUT IT STILL CONTINUES TO CHANGE FROM RADIO TO SAT AND EJECTS CD'S. I ASKED IF THERE WAS A RECALL OR OTHER KNOW COMPLAINTS ABOUT THIS. I WAS TOLD NO BY LEXUS. I SEARCHED ONLINE AND I FIND... Read more
Incident date: Oct 1, 2014
THE DASHBOARD IS MELTING AND THE SUN LIGHT IS REFLECTING OFF THE DASHBOARD AND BLINDING THE DRIVER. *TR
Incident date: Oct 10, 2014
IT IS POSSIBLE TO SIMULTANEOUSLY DEPRESS THE GAS PEDAL WHEN BRAKING, THIS CAUSES SUDDEN UNCONTROLLABLE ACCELERATION I REPORTED THE INCIDENT TOO TOYOTA AND REQUESTED UPGRADED ECU SOFTWARE THAT DISABLES THE GAS PEDAL WHILE BRAKING TOYOTA REFUSED TO PROVIDE A SIMPLE SOFTWARE FIX MY WIFE IS A WITNESS. *TR
Incident date: Oct 10, 2014
IT IS POSSIBLE TO SIMULTANEOUSLY DEPRESS THE GAS PEDAL WHEN BRAKING, THIS CAUSES SUDDEN UNCONTROLLABLE ACCELERATION I REPORTED THE INCIDENT TOO TOYOTA AND REQUESTED UPGRADED ECU SOFTWARE THAT DISABLES THE GAS PEDAL WHILE BRAKING TOYOTA REFUSED TO PROVIDE A SIMPLE SOFTWARE FIX MY WIFE IS A WITNESS. *TR
Incident date: Jun 1, 2013
OVER TIME, AIRBAG WIRING HARNESS BECOMES LOOSE AND/OR DISCONNECTED, CAUSING AIRBAG LIGHT TO ILLUMINATE AND DISABLING ONE OR MORE AIRBAGS IN THE EVENT OF A CRASH. LEXUS DEALERS CONFIRM THE PROBLEM BUT WILL NOT FIX WITHOUT COSTLY PAYMENT. *TR.....UPDATED 12/03/15 *BF
Incident date: Jun 1, 2013
OVER TIME, AIRBAG WIRING HARNESS BECOMES LOOSE AND/OR DISCONNECTED, CAUSING AIRBAG LIGHT TO ILLUMINATE AND DISABLING ONE OR MORE AIRBAGS IN THE EVENT OF A CRASH. LEXUS DEALERS CONFIRM THE PROBLEM BUT WILL NOT FIX WITHOUT COSTLY PAYMENT. *TR.....UPDATED 12/03/15 *BF
Incident date: Aug 11, 2014
THE VEHICLE MAKES A NOISE WHEN BRAKING AND PULSES. UPON INVESTIGATION AT THE DEALERSHIP I WAS TOLD THAT IT WAS A FAULTY BRAKE ABS ACTUATOR. BECAUSE THE VEHICLE IS OUT OF WARRANTY LEXUS WILL NOT COVER THE $3000 REPLACEMENT. LEXUS IS FULLY AWARE OF THE ISSUE AND PUT OUT A TECHNICAL BULLETIN FOR THE REPAIR. EVEN THOUGH THE BRAKES ARE A SAFETY COMPONENT LEXUS REFUSES TO CONSIDER THIS FOR A RECALL.... Read more
Incident date: Oct 5, 2014
COLLISION WITH ANOTHER VEHICLE. LEXUS DRIVER'S SEAT BELT DID NOT RESTRAIN DRIVER AND AIRBAG BLEW OPEN ALLOWING DRIVER TO IMPACT STEERING WHEEL HARD ENOUGH TO SUSTAIN A FRACTURED STERNUM AND CHEST WALL INJURY. .UPDATED 11/03/14 *BF UPDATED 7/15/2015*JS UPDATED 09/04/15 *BF
Crash
2 injured
Incident date: Oct 5, 2014
COLLISION WITH ANOTHER VEHICLE. LEXUS DRIVER'S SEAT BELT DID NOT RESTRAIN DRIVER AND AIRBAG BLEW OPEN ALLOWING DRIVER TO IMPACT STEERING WHEEL HARD ENOUGH TO SUSTAIN A FRACTURED STERNUM AND CHEST WALL INJURY. .UPDATED 11/03/14 *BF UPDATED 7/15/2015*JS UPDATED 09/04/15 *BF
Crash
2 injured
Incident date: Oct 21, 2014
EXTERIOR REAR HATCH HANDLE COVERING MELTED INTO A STICKY GOO RENDERING THE HANDLE USELESS. DEALER ADVISES THERE IS A SERVICE BULLETIN OUT ABOUT THIS OCCURRING ONLY IN FLORIDA AND THAT IT IS NOT COVERED UNDER WARRANTY. REMEDY IS TO REPLACE THE ENTIRE ELECTRICAL ASSEMBLY AND COVER. *TR
Incident date: Jun 1, 2014
DASH LOOKS LIKE IT IS MELTING AND DOOR PANELS ARE SOFT AND TACKY. *TR
Incident date: Oct 1, 2014
SIX MONTHS AGO, THE DRIVERS SIDE SEAT BELT WARNING LIGHT CAME ON. TWO WEEKS AGO, THE DRIVERS SIDE AIR BAG WARNING LIGHT CAME ON. THIS APPEARS TO BE A WIDE SPREAD ISSUE WITH THESE LEXUS RX 300'S EVIDENCED BY THE NUMEROUS COMPLAINTS LOGGED ON THE WEB. MY CAR WAS GARAGE KEPT FOR THE MAJORITY OF IT'S LIFE. THIS ISSUE SHOULD NOT BE HAPPENING AND SHOULD BE REPAIRED BY LEXUS AT NO COST TO THE CONSUME... Read more
Incident date: Oct 16, 2014
AT APPROX. 1:30 P.M. I WAS AT A COMPLETE STOP IN LINE FOR THE TOLL BOOTH AT THE THROGS NECK BRIDGE GOING BETWEEN THE BRONX TO QUEENS IN NEW YORK. MY FOOT, FORTUNATELY, WAS FIRMLY ON THE BRAKE AT THE TIME OF THE INCIDENT. THE CAR ENGINE ROARED AT SEEMINGLY FULL ACCELERATION AT WHICH TIME I PRESSED THE BRAKE HARD, SHIFTED INTO NEUTRAL AND TURNED OFF THE IGNITION. PLEASE NOTE THAT THE ENGINE ROARED E... Read more
Incident date: May 6, 2014
ENGINE CHECK, VSC AND VSC OUT LIGHTS REMAIN ON AFTER AUTO IS STARTED. REPLACED FUEL FILL CAP..NO HELP. VERY CONCERNED ABOUT FUEL OR FUME LEAKAGE AND LIFE THREATENING FIRES OR EXPLOSIONS. *TR
Incident date: May 6, 2014
ENGINE CHECK, VSC AND VSC OUT LIGHTS REMAIN ON AFTER AUTO IS STARTED. REPLACED FUEL FILL CAP..NO HELP. VERY CONCERNED ABOUT FUEL OR FUME LEAKAGE AND LIFE THREATENING FIRES OR EXPLOSIONS. *TR
Incident date: Aug 15, 2014
DASH BOARD IS CRACKED AROUND THE STEREO AND SCREEN AREA. I THOUGHT IT WOULD BE MUCH BETTER EQUIPMENT SINCE IT IS LEXUS BUT I GUESS NOT. *TR
Incident date: Oct 1, 2013
LAST YEAR WE REPORTED A STICKY SHEEN AND POWDERY RESIDUE ON ALL THE PEBBLE GRAIN VINYL- INCLUDES DASHBOARD, GLOVE BOX AREA, STRIPS UNDER THE WINDOWS AND CENTER CONSOLE BETWEEN THE FRONT SEATS. CAR WAS TAKEN TO LEXUS DEALER IN N. MIAMI, FL TWICE WITH THE COMPLAINT. THEY SAID THEY DID NOT KNOW WHAT IT WAS. NOW THERE ARE REPORTS THAT THIS IS A PREVALENT PROBLEM WITH TOYOTAS AND LEXUS. THE SHEEN... Read more
Incident date: Sep 17, 2014
I BOUGHT A BRAND NEW 2014 IS 350 F SPORT ON AUGUST 29, 2014. ON OR ABOUT SEPTEMBER 17, 2014 AS I WAS DRIVING HOME, SOMETHING HIT MY WINDSHIELD AND WITHIN 24 HOURS THE CRACK HAD SPREAD DEMANDING REPLACEMENT. I PAID $1800. TO REPLACE WITH LEXUS CERTIFIED WINDSHIELD AROUND THE 1ST OF OCTOBER. ON OCTOBER 10, 2014 AS I WAS TRAVELLING HOME I HEARD A SLIGHT TAP. BY NOON ON SATURDAY, THE CRACK WAS BEYOND ... Read more
Incident date: Oct 16, 2014
THE DASHBOARD IS MELTING BECOMING SHINY AND STICKY. MAKES IT HARD TO SEE WHEN DRIVING IN THE SUN. *TR
Incident date: May 28, 2014
MY DASHBOARD IS STICKY AND DETERIORATING. VERY SHINY. GLARE IS DANGEROUS. SOME OTHER INTERIOR PARTS ARE VERY STICKY. *TR
Incident date: Oct 15, 2014
THE MOST RECENT OCCURRENCE WAS YESTERDAY. HAS HAPPENED AT LEAST 5 OTHER TIMES, HAVE OWNED THE CAR FOR 2 YEARS. THE CAR WILL NOT START IF THE STEERING WHEEL IS NOT EXACTLY LEVEL, TIRES STRAIGHT. I HAVE TO TURN THE WHEEL OVER AND OVER AND OVER TO TRY TO MOVE IT AN INCH SO IT WILL START. THIS TIME TOOK ABOUT 10 MINUTES OF DOING THE SAME THING OVER AND OVER, AND IT MIRACULOUSLY STARTED. HAVE NO I... Read more
Incident date: Sep 8, 2014
2004 LEXUS RX330. CONSUMER WRITES IN REGARDS TO WARRANTY COVERAGE ENHANCEMENT. *TGW THE CONSUMER STATED A RADIATOR LEAK WAS DISCOVERED DURING AN OIL CHANGE. THE CONSUMER STATED THE INDICATOR LIGHT, NEVER ILLUMINATED TO ALERT HER THERE WAS A PROBLEM.*JB
Incident date: Sep 8, 2014
2004 LEXUS RX330. CONSUMER WRITES IN REGARDS TO WARRANTY COVERAGE ENHANCEMENT. *TGW THE CONSUMER STATED A RADIATOR LEAK WAS DISCOVERED DURING AN OIL CHANGE. THE CONSUMER STATED THE INDICATOR LIGHT, NEVER ILLUMINATED TO ALERT HER THERE WAS A PROBLEM.*JB
Incident date: Oct 1, 2013
THE DASHBOARD IS STICKY AND MELTING, WHICH CAUSES A BLINDING GLARE WHEN DRIVING MAKING IT HARD TO SEE WHEN DRIVING. *TR
Incident date: Oct 11, 2014
WHILE DRIVING ON THE HIGHWAY THERE WAS A STARTLINGLY LOUD NOISE FROM THE BACK, UPPER LEFT PART OF THE CAR. AFTER REACHING OUR DESTINATION WE REALIZED THE TOP MOLDING ON THE QUARTER REAR DRIVER-SIDE WINDOW HAD RIPPED OFF THE CAR WHILE DRIVING AT NORMAL HIGHWAY SPEEDS. THIS APPEARS TO BE A COMMON DESIGN FLAW, BASED ON LEXUS CHATS. THIS SHOULD BE A MANUFACTURER COVERED DEFECT EVEN IF THE VEHICLE IS N... Read more
Incident date: Oct 11, 2014
WHILE DRIVING ON THE HIGHWAY THERE WAS A STARTLINGLY LOUD NOISE FROM THE BACK, UPPER LEFT PART OF THE CAR. AFTER REACHING OUR DESTINATION WE REALIZED THE TOP MOLDING ON THE QUARTER REAR DRIVER-SIDE WINDOW HAD RIPPED OFF THE CAR WHILE DRIVING AT NORMAL HIGHWAY SPEEDS. THIS APPEARS TO BE A COMMON DESIGN FLAW, BASED ON LEXUS CHATS. THIS SHOULD BE A MANUFACTURER COVERED DEFECT EVEN IF THE VEHICLE IS N... Read more
Incident date: Sep 23, 2014
THE CAR WAS PARKED ON A FLAT SURFACE ON THE TOP OF A DRIVEWAY THAT GOES DOWNHILL. THE CAR WAS TURNED ON AND WHEN THE PARKING BRAKE WAS RELEASED, THE CAR IMMEDIATELY SHOT DOWN THE HILL LIKE A BULLET AT A HIGH RATE OF SPEED. THE BRAKES DID NOT STOP OR SLOW DOWN THE CAR. WE WENT THROUGH 3 FENCES BEFORE THE CAR WAS FINALLY STOPPED BY THE THIRD FENCE. THE CAR HAD 4 PASSENGERS IN IT. THE PASSENGERS ON... Read more
Crash
4 injured
Incident date: Sep 23, 2014
THE CAR WAS PARKED ON A FLAT SURFACE ON THE TOP OF A DRIVEWAY THAT GOES DOWNHILL. THE CAR WAS TURNED ON AND WHEN THE PARKING BRAKE WAS RELEASED, THE CAR IMMEDIATELY SHOT DOWN THE HILL LIKE A BULLET AT A HIGH RATE OF SPEED. THE BRAKES DID NOT STOP OR SLOW DOWN THE CAR. WE WENT THROUGH 3 FENCES BEFORE THE CAR WAS FINALLY STOPPED BY THE THIRD FENCE. THE CAR HAD 4 PASSENGERS IN IT. THE PASSENGERS ON... Read more
Crash
4 injured
Incident date: Sep 23, 2014
THE CAR WAS PARKED ON A FLAT SURFACE ON THE TOP OF A DRIVEWAY THAT GOES DOWNHILL. THE CAR WAS TURNED ON AND WHEN THE PARKING BRAKE WAS RELEASED, THE CAR IMMEDIATELY SHOT DOWN THE HILL LIKE A BULLET AT A HIGH RATE OF SPEED. THE BRAKES DID NOT STOP OR SLOW DOWN THE CAR. WE WENT THROUGH 3 FENCES BEFORE THE CAR WAS FINALLY STOPPED BY THE THIRD FENCE. THE CAR HAD 4 PASSENGERS IN IT. THE PASSENGERS ON... Read more
Crash
4 injured
Incident date: Nov 7, 2011
I'M COMPLAINING ABOUT MY DASHBOARD. IT'S ALL CRACKED AND I'M AFRAID THE CRACKS ARE GOING TO REACH THE AIRBAG AND IT'S GOING TO POP OUT. I NEVER SEEM SO MANY CRACKS ON SUCH A LUXURY AND EXPENSIVE CAR. I USED TO HAVE A FORD EXPLORER FOR 11 YRS AND THIS NEVER HAPPEN TO IT. I KNOW SO MANY PEOPLE WITH LEXUS AND TOYOTAS THE HAVE THIS SAME PROBLEMS. I THINK THE COMPANY SHOULD FIX IT. VERY FRUST... Read more
Incident date: Oct 15, 2014
MY LEXUS IS 250 AIR BAG LIGHT CAME ON. I TOOK IT IN FOR SERVICE AND LEXUS OF LAS VEGAS AND THEY INFORMED ME THAT THE WIRING HARNESS NEEDS TO BE REPLACED BECAUSE LEXUS DESIGNED THE PART WRONG. I LEARNED THAT IF I'M IN AN ACCIDENT THAT MY SAFETY SYSTEM WILL NOT WORK. LEXUS NEEDS TO REPLACE MY DEATH TRAP NOW. FIX THE WIRING HARNESS.... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
Incident date: Oct 15, 2014
TODAY, AS I WAS CLEANING MY SUV, A LEXUS 2008 RX350, I 1ST NOTICED THAT THE COVERING PLASTIC BOOTH, AT THE OPENING HATCH/LATCH, WAS MELTING. SINCE THAT WAS NOT EXPECTED, I WENT ONLINE AND SEARCHED FOR THAT SAME ISSUE, TO FIND OUT THERE HAS BEEN OTHER SIMILAR REPORTS. I'M CONCERN THAT AN ELECTRIC OVERHEATING MAY HAVE CAUSED THAT MELTING, WHICH COULD CAUSE A FIRE OR SOMETHING WORSE TO THE CAR AND EV... Read more
Incident date: Aug 3, 2009
THE HARDTOP WILL NOT GO DOWN ON THE ONE SIDE - APPARENTLY THE MOTORS THAT BRING DOWN THE HARDTOP CAN BURN OUT, CAUSING THE ISSUE. FOR HIGHER-END CAR, THIS SHOULD NOT HAPPEN SO SOON. DEALER INDICATED THIS WAS A $3,000-PLUS REPAIR. I HAVE SINCE BEEN DRIVING A SC430 COUPE! *TR
Incident date: Jun 1, 2010
THE DASHBOARD IS STICKY AND CRACKING. IT STARTED BACK IN 2009-2010 WHEN MY FINGERNAIL WOULD CATCH IN THE PLASTIC WHEN TURNING KEY IGNITION. NOW THERE ARE CRACKS COMPLETELY ACROSS THE DASH AND PIECES HAVE FALLEN OFF. IT IS ALSO STICKY TO THE TOUCH. HAVE BROUGHT BACK TO LEXUS DEALER AND TWICE THEY HAVE NOT COME BACK TO ME WITH A RESOLUTION FROM CUSTOMER ASSISTANCE. HAVE SEEN PROBLEM WITH OTHER LEXUS... Read more
Incident date: Oct 7, 2014
TL* THE CONTACT OWNS A 2009 LEXUS IS 250. WHILE DRIVING 60 MPH, THE SUNROOF GLASS SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Incident date: Oct 2, 2014
WHILE DRIVING AT HIGHWAY SPEEDS, THE SUNROOF ON MY 2013 LEXUS CT200H EXPLODED WITH A DEAFENING BANG. WINDOWS WERE ROLLED UP, AC RUNNING, SUNROOF CLOSED. I WAS NOT NEAR A BRIDGE, NOR WAS SOMEONE NEXT TO ME WHO COULD HAVE THROWN SOMETHING. THE NEXT DAY I TOOK IT TO THE LEXUS DEALER IN AUSTIN TEXAS, BUT THEY DENIED THERE WAS A PROBLEM ("SOMETHING MUST HAVE HIT IT" THEY SAID, ALTHOUGH I ASKED WHY T... Read more
1 injured
Incident date: Oct 2, 2014
WHILE DRIVING AT HIGHWAY SPEEDS, THE SUNROOF ON MY 2013 LEXUS CT200H EXPLODED WITH A DEAFENING BANG. WINDOWS WERE ROLLED UP, AC RUNNING, SUNROOF CLOSED. I WAS NOT NEAR A BRIDGE, NOR WAS SOMEONE NEXT TO ME WHO COULD HAVE THROWN SOMETHING. THE NEXT DAY I TOOK IT TO THE LEXUS DEALER IN AUSTIN TEXAS, BUT THEY DENIED THERE WAS A PROBLEM ("SOMETHING MUST HAVE HIT IT" THEY SAID, ALTHOUGH I ASKED WHY T... Read more
1 injured
Incident date: Oct 9, 2014
PARKED VEHICLE, PRESSED START/STOP BUTTON TO TURN OFF ENGINE. ENGINE STOPPED. EXITED THE VEHICLE AND AS WALKING AWAY PRESSED THE LOCK BUTTON ON THE KEY FOB. CAME BACK FROM SHOPPING AND THE ENGINE WAS RUNNING AND FOB WOULD NOT UNLOCK THE DOORS. PUT NEW BATTERY IN FOB... AND STILL WOULDN'T WORK.USED SPARE FOB... IT WOULD NOT OPEN DOOR. I COULD NOT SHUT OFF ENGINE. CALLED AAA THEY CAME OUT, TOOK... Read more
Incident date: Oct 1, 2010
I HAVE HAD THIS DASHBOARD PROBLEM WITH MY CAR AFTER THE FIRST YEAR IT WAS PURCHASED FROM CARMAX. I SAW A POST ONLINE TO WHERE I CAN MAKE A COMPLAINT ABOUT THIS AND HOPEFULLY GET IT REPAIRED. MY DASHBOARD HAS GOTTEN TO THE POINT TO WHERE IF I DO NOT HAVE SUNGLASSES ON, I CAN NOT SEE OUT OF MY WINDSHIELD BECAUSE OF THE GLARE THAT SHINES OFF OF MY DASHBOARD. I CAN NOT CLEAN IT OR WIPE IT OFF BECAUS... Read more
Incident date: Oct 31, 2013
MY DASHBOARD AND DOORS HAVE BEEN MELTING INCREASINGLY OVER THE PAST YEAR FROM THE FLORIDA HEAT/HUMIDITY. THE DASHBOARD IS COMING APART AND IS STICKY. MY VISION IS GREATLY IMPACTED BY THE GLARE ON THE WINDOW THAT OCCURS FROM THE STICKY DASHBOARD . I AM HIGHLY FEARFUL OF AN ACCIDENT. MY DOORS ARE SO STICKY THAT MY CLOTHES ARE CONSTANTLY RUINED. I CONTACTED LEXUS AND THEY ONLY OFFERED $500 AS A COURT... Read more
Incident date: Apr 1, 2014
IT WAS 90 DEGREES OUT AND MY DASHBOARD WAS SO GOOEY LIKE STICKY I WAS ON MY WAY TO WORK AND HAD A GLARE HALF THE SIZE OF MY WINDSHIELD VERY DANGEROUS COULD BARELY SEE ON A SUNNY DAY. DOOR PANELS MELT ALSO LEAVING PARTICLES IN YOUR FINGERNAILS GOTTA CLEAN MY KIDS NAILS EVERYDAY AND MAKE SURE THEY WASH THERE HANDS EVERYTIME OPENING THE DOOR CAUSE KIDS WILL BE KIDS AND STICKS FINGERS IN THERE MOUTHS... Read more
Incident date: Apr 1, 2014
IT WAS 90 DEGREES OUT AND MY DASHBOARD WAS SO GOOEY LIKE STICKY I WAS ON MY WAY TO WORK AND HAD A GLARE HALF THE SIZE OF MY WINDSHIELD VERY DANGEROUS COULD BARELY SEE ON A SUNNY DAY. DOOR PANELS MELT ALSO LEAVING PARTICLES IN YOUR FINGERNAILS GOTTA CLEAN MY KIDS NAILS EVERYDAY AND MAKE SURE THEY WASH THERE HANDS EVERYTIME OPENING THE DOOR CAUSE KIDS WILL BE KIDS AND STICKS FINGERS IN THERE MOUTHS... Read more
Incident date: Oct 31, 2011
DASHBOARD MELTING AND DOORS AFFECTED TOO. *TR
Incident date: Sep 27, 2014
THE CONTACT OWNS A 2014 LEXUS RX 350. WHILE ATTEMPTING TO PARK THE VEHICLE AFTER A COMPLETE STOP, DURING THE (GEAR) SHIFTING FROM DRIVE TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND HIT / CRASHED ON TO A BUILDING AND SPUN OFF, AND THE IMPACT CAUSED THE VEHICLE TO TRAVEL FOR ABOUT 15 FEET AND STOPPED. AIR BAGS DID NOT DEPLOY AND A POLICE REPORT WAS FILED. NO INJURIES TO ANYONE. THE VEHICLE WAS ... Read more
Crash
Incident date: Sep 27, 2014
THE CONTACT OWNS A 2014 LEXUS RX 350. WHILE ATTEMPTING TO PARK THE VEHICLE AFTER A COMPLETE STOP, DURING THE (GEAR) SHIFTING FROM DRIVE TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND HIT / CRASHED ON TO A BUILDING AND SPUN OFF, AND THE IMPACT CAUSED THE VEHICLE TO TRAVEL FOR ABOUT 15 FEET AND STOPPED. AIR BAGS DID NOT DEPLOY AND A POLICE REPORT WAS FILED. NO INJURIES TO ANYONE. THE VEHICLE WAS ... Read more
Crash