Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Nov 3, 2014
THE DASHBOARD OF MY 2006 LEXUS IS250 IS SLOWLY MELTING AND BECOMING STICKY. UNFORTUNATELY AS IT HAS, DETERIORATED THE DASHBOARD REALLY REFLECTS THE LIGHT, SO MUCH SO THAT IT BECOMES BLINDING AT TIMES. I HAVE NOT TREATED MY DASH WITH ANY CHEMICALS OR CLEANERS THIS IS A KNOWN PROBLEM AMONG LEXUS OWNERS, IT JUST AT TIMES BECOMES VERY WORRISOME SINCE THE GLARE FROM THE DASH ONTO MY WINDSHIELD BECOMES ... Read more
Incident date: Nov 3, 2014
THE DASHBOARD OF MY 2006 LEXUS IS250 IS SLOWLY MELTING AND BECOMING STICKY. UNFORTUNATELY AS IT HAS, DETERIORATED THE DASHBOARD REALLY REFLECTS THE LIGHT, SO MUCH SO THAT IT BECOMES BLINDING AT TIMES. I HAVE NOT TREATED MY DASH WITH ANY CHEMICALS OR CLEANERS THIS IS A KNOWN PROBLEM AMONG LEXUS OWNERS, IT JUST AT TIMES BECOMES VERY WORRISOME SINCE THE GLARE FROM THE DASH ONTO MY WINDSHIELD BECOMES ... Read more
Incident date: Nov 4, 2014
STEERING LOCKED WHILE VEHICLE WAS IN MOTION. TURNING RIGHT, MY VEHICLE STEERING WHEEL LOCKED WHILE IN MOTION AND WOULD NOT ALLOW ME TO STRAIGHTEN OUT. THIS ALMOST CAUSED ME TO DRIVE OFF THE ROAD, BUT THANKFULLY SLAMMING ON THE BRAKES, I STOPPED BEFORE DOING SO. UPON READING REVIEWS, OTHER LEXUS RX-300 DRIVERS HAVE HAD THIS SAME OCCURRENCE. THIS MALFUNCTION COULD CAUSE MAJOR INJURY OR DEATH. I AM R... Read more
Incident date: Nov 11, 2009
INITIALLY, THE PASSENGER AIR BAG COMPARTMENT STARTED SHINING, MELTING AND DETERIORATING THEN THE ENTIRE DASHBOARD STARTED DETERIORATING. NOW THE AIR BAG COMPARTMENT WEAKENING WHERE IT IS SINKING IN THE MIDDLE. I'M VERY AFRAID THAT THE COMPARTMENT WILL DEPLOY THE AIR BAG AND INJURE AND/OR KILLING ANYONE SITTING IN THE SEAT. I WHICH STARTED COMPLAINING ABOUT THIS ISSUE SINCE 2009 TO LEXUS CORPORAT... Read more
Incident date: Nov 3, 2014
AS WITH MANY OTHER USERS, THE DASHBOARD OF MY CAR HAS MELTED. THIS STARTED HAPPENING MANY YEARS AGO AND WHEN I INFORMED THE LEXIS OF PALM BEACH DEALER ABOUT IT, I WAS TOLD NOTHING COULD BE DONE. THE DASHBOARD IS VERY STICKY AND THERE IS A TERRIBLE GLARE WHICH MAKES IT HARD TO SEE DURING THE HOT SUNNY DAYS WHILE I AM DRIVING. I LIVE IN WEST PALM BEACH, FL, SO IT'S SUNNY MOST OF THE YEAR AND THIS I... Read more
Incident date: Nov 1, 2014
HAD CAR IN DRIVEWAY UNUSED FOR MONTH OR TWO. CAR SEEMED TO BE IDLING AT HIGHER THAN USUAL SPEED AFTER STARTING (@2300 RPM). VEHICLE JERKED A BIT AT EACH STOP SIGN AS IF PROBLEM WITH TRANSMISSION. TOOK VEHICLE ON ROAD AT 35 TO 40 MPH, TOOK FOOT OFF GAS AND VEHICLE KEPT ACCELERATING AT A MODEST PACE TO ABOVE 50. GLANCED AT FLOORMAT (NOT TOUCHING ACCELERATOR), PUT CAR IN NEUTRAL. ENGINE REVVED T... Read more
Incident date: Oct 23, 2013
TL* THE CONTACT OWNS A 2004 LEXUS ES330. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG COVER WAS WARPED. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Incident date: Aug 6, 2014
TL* THE CONTACT OWNS A 2014 LEXUS RX350 EQUIPPED WITH MICHELIN, TIRE LINE: LATITUDE TOUR AND TIRE SIZE: P235/55R19 (N/A). THE CONTACTED THAT WHILE DRIVING AT 30 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FRONT DRIVER AND REAR SIDE TIRES WERE PUNCTURED WITH UNKNOWN OBJECTS. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF TH... Read more
Incident date: Oct 20, 2014
TL* THE CONTACT OWNS A 2000 LEXUS LX470. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL WOULD VEER TO THE LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. TH... Read more
Incident date: May 7, 2012
THERE IS MELTED PLASTIC IN THE REAR BOOT DOOR WHICH PREVENTS THE REAR DOOR FROM OPENING AUTOMATICALLY. I HAVE TO WALK TO THE BACK OF THE CAR TO MANUALLY OPEN THE REAR DOOR. OPENING FROM THE REMOTE OR FROM THE BUTTON ON THE INSIDE OF THE CAR DOES NOT WORK. THE DOOR STICKS TO THE BODY AND HAS TO BE FORCED OPEN. *TR
Incident date: Sep 12, 2014
WHILE DRIVING I NOTED THAT THE PASSENGER AIRBAG STATUS LIGHT INDICATED "OFF". IT SHOULD BE INDICATING "ON". FURTHER MONITORING THE NEXT FEW DAYS SHOWED THE PASSENGER AIRBAG STATUS LIGHT TO BE INTERMITTENT WHEN A PASSENGER WAS SEATED AND THE CAR MOVING. INTERMITTENT AS IN SOMETIMES "ON" AND SOMETIMES "OFF". THIS IS UNACCEPTABLE SO THE CAR WENT TO THE LEXUS DEALER (LEXUS OF CHERRY HILL, NJ) FOR EXTE... Read more
Incident date: Oct 24, 2014
DASH IS CRACKING ACROSS THE WHOLE TOP, CONCERNED ABOUT AIRBAG SAFETY. *TR
Incident date: Aug 1, 2014
A FEW MONTHS AGO I STARTED NOTICING THAT THE DASHBOARD OF MY CAR WAS GETTING SHINY. I THOUGHT IT WAS JUST SOME SUBSTANCE THAT I COULD WIPE OFF BUT FOUND IT WAS VERY STICKY AND DETERIORATING. WHILE DRIVING ON THE HIGHWAY THIS WEEK THE REFLECTION WAS BAD ENOUGH TO CAUSE A DISTRACTION, ENOUGH THAT AS SOON AS I GOT HOME I SEARCHED THE INTERNET FOR WHAT I COULD DO TO FIX IT. I THOUGHT MINE WAS AN ISOL... Read more
Incident date: Aug 1, 2014
A FEW MONTHS AGO I STARTED NOTICING THAT THE DASHBOARD OF MY CAR WAS GETTING SHINY. I THOUGHT IT WAS JUST SOME SUBSTANCE THAT I COULD WIPE OFF BUT FOUND IT WAS VERY STICKY AND DETERIORATING. WHILE DRIVING ON THE HIGHWAY THIS WEEK THE REFLECTION WAS BAD ENOUGH TO CAUSE A DISTRACTION, ENOUGH THAT AS SOON AS I GOT HOME I SEARCHED THE INTERNET FOR WHAT I COULD DO TO FIX IT. I THOUGHT MINE WAS AN ISOL... Read more
Incident date: May 12, 2014
OIL DUMPED OUT CROSSING A VERY LONG BRIDGE & ENGINE FROZE UP/STEERING HARD TO CONTROL...DUE TO A DEFECTIVE VVTI_OIL HOSE RUPTURING..BOTH LEXUS & TOYOTA WERE AWARE OF THIS PROBLEM & HAD ISSUED A "LIMITED SERVICE CAMPAIGN" THAT ENDED ON MARCH 31, 2013..BOTH REFUSED TO FIX MY CAR THAT WITH RENTAL CARS, COST ME APROX. $7,000.00..THIS WAS A RUBBER HOSE, THAT BOTH MFGS. KNEW ABOUT AND BOTH CO.CONTINUED ... Read more
Incident date: May 12, 2014
OIL DUMPED OUT CROSSING A VERY LONG BRIDGE & ENGINE FROZE UP/STEERING HARD TO CONTROL...DUE TO A DEFECTIVE VVTI_OIL HOSE RUPTURING..BOTH LEXUS & TOYOTA WERE AWARE OF THIS PROBLEM & HAD ISSUED A "LIMITED SERVICE CAMPAIGN" THAT ENDED ON MARCH 31, 2013..BOTH REFUSED TO FIX MY CAR THAT WITH RENTAL CARS, COST ME APROX. $7,000.00..THIS WAS A RUBBER HOSE, THAT BOTH MFGS. KNEW ABOUT AND BOTH CO.CONTINUED ... Read more
Incident date: May 12, 2014
OIL DUMPED OUT CROSSING A VERY LONG BRIDGE & ENGINE FROZE UP/STEERING HARD TO CONTROL...DUE TO A DEFECTIVE VVTI_OIL HOSE RUPTURING..BOTH LEXUS & TOYOTA WERE AWARE OF THIS PROBLEM & HAD ISSUED A "LIMITED SERVICE CAMPAIGN" THAT ENDED ON MARCH 31, 2013..BOTH REFUSED TO FIX MY CAR THAT WITH RENTAL CARS, COST ME APROX. $7,000.00..THIS WAS A RUBBER HOSE, THAT BOTH MFGS. KNEW ABOUT AND BOTH CO.CONTINUED ... Read more
Incident date: Oct 30, 2014
I TOOK MY RX 350 FOR THE 80,000 SERVICE. MY SERVICE ADVISER CALLED ME AND TOLD ME THE I HAD AN OIL LEAK IN THE RACK AND PINION STEERING AND IT MUST BE REPLACED AT THE COST OF $2600.00 TO $3000.00. I BELIEVE THIS IS A LEXUS PROBLEM THEY SHOULD TAKE CARE IT. *TR
Incident date: Oct 30, 2014
I TOOK MY RX 350 FOR THE 80,000 SERVICE. MY SERVICE ADVISER CALLED ME AND TOLD ME THE I HAD AN OIL LEAK IN THE RACK AND PINION STEERING AND IT MUST BE REPLACED AT THE COST OF $2600.00 TO $3000.00. I BELIEVE THIS IS A LEXUS PROBLEM THEY SHOULD TAKE CARE IT. *TR
Incident date: Oct 1, 2011
DASHBOARD HAS SLOWLY STARTED TO MELT BECOMING INCREASINGLY SMOOTH, STICKY AND GLARY, SEVERELY OBSTRUCTING VISION FROM SUN REFLECTION. *TR
Incident date: Oct 1, 2011
DASHBOARD HAS SLOWLY STARTED TO MELT BECOMING INCREASINGLY SMOOTH, STICKY AND GLARY, SEVERELY OBSTRUCTING VISION FROM SUN REFLECTION. *TR
Incident date: Oct 30, 2014
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 26, 2014
I WAS DRIVING MY LEXUS LX 470 TO CHURCH ON SUNDAY OCTOBER 26, 2014. WHILE DRIVING AROUND 45 MILES PER HOUR, MY VEHICLE'S STEERING WHEEL SUDDENLY TURN 90 DEGREES TO THE RIGHT AND THE VEHICLE PULLED OVER THE CUB. I WAS SCARED TO DEATH AND NERVOUS BUT LUCKILY SLAMMED ON THE BREAKS ON TIME. THE TRUCK STOPPED AND THERE WAS NO ACCIDENT BECAUSE I WAS ON THE RIGHT LANE AND NO OTHER VEHICLE WAS BESIDE M... Read more
Incident date: May 30, 2014
SUBMISSION FROM CONSTITUENT RE VEHICLE DEFECT; POSSIBLE CRASH, INJURY OR DEATH 2013 LEXUS RX 350. *SMD THE CONSUMER STATED DURING THE 15, 4000 MILES SHE PUT ON THE VEHICLE SINCE PURCHASE, SHE EXPERIENCED FOUR EPISODES OF FREE WHEELING, WHEREIN THE VEHICLE, WAS IN THE DRIVE POSITION, BUT SUDDENLY WENT INTO NEUTRAL MODE WITH NO GEAR ENGAGED, WHILE THE VEHICLE CONTINUED TO COAST FORWARD UNTIL, SUDD... Read more
Incident date: Jun 1, 2012
OVER SEVERAL YEARS THE REARVIEW MIRROR HAS BECOME DISCOLORED WITH RUST COLORED SPOTS AND STREAKS WHICH MAKE IMPAIRS VISIBILITY. THIS WAS DISCUSSED WITH THE DEALER MULTIPLE TIMES AND MOST RECENTLY CORPORATE; WHILE THEY ACKNOWLEDGE THE ISSUE THEY REFUSE TO ISSUE A RECALL OR REPLACE THE PART. IT IS A SAFETY ISSUE AND THE PROBLEM IS WELL DOCUMENTED AMONG OWNERS OF GS AND IS VEHICLES. *TR
Incident date: Feb 4, 2014
THE DASHBOARD IS CRACKING IN MULTIPLE AREAS AND GETTING WORSE EVERY DAY. *TR
Incident date: Oct 29, 2014
DURING LOW SPEED BRAKING. THERE IS A BUZZING NOISE/VIBRATION COMING FROM THE BRAKE PEDAL AND ENGINE COMPARTMENT. I AM PRETTY CERTAIN, BUT NOT 100% THAT WHEN THIS NOISE IS PRESENT, MY BRAKING ABILITY IS DIMINISHED. IT IS A VERY UNSETTLING FEELING WHEN IT DOES HAPPEN AND IT SEEMS TO BE HAPPENING WITH GREATER FREQUENCY. *TR
Incident date: Oct 27, 2014
DURING VEHICLE SERVICE TODAY, I WAS TOLD THAT THE RACK OF POWER STEERING IS LEAKING. I WAS CHARGED $1750 FOR REPLACING POWER STEERING RACK. AFTER LOOKING ON LINE, I FOUND THIS IS A COMMON PROBLEM FOR RX 350 WITH LOW MILEAGE . THIS IS A SAFETY ISSUE LEXUS SHOULD RECALL AND TO FIX THE PROBLEM. *TR
Incident date: May 1, 2014
DASHBOARD MELTING AND DOOR SIDE PANEL MELTING. THE MELTING OF DASHBOARD AND SIDE DOOR PANELS CAUSES A SHINY REFLECTION ONTO WINDSHIELD. THE GLARE FROM THE REFLECTION CAUSED THE DRIVER DIFFICULTY IN SEEING AND LED TO ACCIDENT. *TR
Crash
Incident date: Dec 12, 2012
DASH HAS BECOME VERY GLOSSY AND STICKY CAUSING A VERY BRIGHT GLARE ON THE WINDSHIELD WHICH IS SEVERELY AFFECTING VISIBILITY. *TR
Incident date: Jan 1, 2014
AROUND JANUARY 2014 (BUT IT COULD HAVE STARTED SOONER) I NOTICED THE FRONT PASSENGER AIRBAG STARTED LOOKING LIKE THE EDGES ARE PEELING AWAY FROM REST OF THE DASHBOARD. THIS HAS GOTTEN PROGRESSIVELY WORSE. THE AREA AROUND THE AIRBAG IS PULLING AWAY AND THE AIRBAG ITSELF LOOKS SO STRETCHED I FEAR THE AIRBAG IS GOING TO DEPLOY. I AM AFRAID TO HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT. I WORRY THAT ... Read more
Incident date: Aug 19, 2014
TL* THE CONTACT OWNS A 2003 LEXUS SC430. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V655000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2010 LEXUS RX 450 HYBRID. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE CHECK HYBRID WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Incident date: Oct 2, 2012
DASHBOARD STICKY AND SHINY CAN BARELY SEE WHEN IT'S SUNNY OUTSIDE. *TR
Incident date: Aug 9, 2014
MY VEHICLE STALLED AT A RED LIGHT AND WOULD NOT RESTART. AFTER BEING TOWED TO THE DEALER, THEY CAME BACK WITH A DIAGNOSIS OF MASSIVE CARBON BUILD UP. THEY ADVISED THAT I REACH OUT TO LEXUS CORPORATE TO DETERMINE IF THERE WAS ANY SUPPORT I COULD RECEIVE. AFTER SEVERAL WEEKS OF GOING BACK AND FORTH, LEXUS CORPORATE REFUSED TO PROVIDE ANY ASSISTANCE BECAUSE THE CAR COULD NOT PRODUCE ANY OF THE NECESS... Read more
Incident date: Oct 6, 2014
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT THE CHECK ENGINE AND VEHICLE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,500.
Incident date: Oct 6, 2014
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT THE CHECK ENGINE AND VEHICLE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,500.
Incident date: Oct 1, 2009
THE DASHBOARD AND SIDE DOORS ARE STICKY, SHINY AND MELTING. WHEN GLARE HITS IT IS VERY HARD TO SEE BECAUSE OF THE SUN HITTING THE DASHBOARD. ON THE DOORS PIECES ARE COMING OFF SINCE THE MATERIAL SEEMS VERY SOFT. *TR
Incident date: Mar 1, 2013
DASHBOARD IS MELTING WHICH MAKES IT DIFFICULT TO SEE DUE TO THE GLARE. BUGS AND DIRT ARE NOW STUCK ON THE DASHBOARD THAT YOU CANNOT CLEAN. I NOW HAVE PLASTIC CONTAINERS TO DECREASE THE GLARE. MY LEXUS DEALER WAS TO SEE IF HE COULD GET ME SOME ASSISTANCE ON GETTING THIS FIX IN SEPT. 2013; NO WORD TO-DATE. THIS IS A MAJOR HAZARD BOTH DAY AND NIGHT (GLARE FROM STREET LIGHTS). *TR
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Oct 27, 2014
Incident date: Oct 20, 2014
THE BRAKES OF THE CAR COMPLETELY STOPPED WORKING WHILE THE CAR WAS BEING DRIVEN. WE HAD JUST PICKED UP THE CAR ON THE PREVIOUS FRIDAY FROM THE DEALERSHIP FOR A RECALL (WHICH WAS THE 2ND TIME IN FOR THE SAME ISSUE). MY WIFE AS ABLE TO FINALLY STOP THE CAR BY STEPPING ONTO THE EMERGENCY BOOT BRAKE. A LITTLE WHILE EARLIER SHE WAS DRIVING ON I-5 DRIVING 60MPH WHICH COULD HAVE BEEN DEADLY. AFTER ... Read more
Incident date: Jul 14, 2014
THERE IS A CRACK ON THE PASSENGER SIDE AIRBAG OF MY CAR. IT IS PROTRUDING AROUND THE AREA OF THE AIRBAG. I TOOK MY CAR TO THE LEXUS DEALERSHIP ON JULY 14, 2014, FOR THIS PROBLEM. ONLY TO BE TOLD THAT I WOULD NEED TO REPLACE MY DASH BOARD AND IT WOULD COST ME OVER 2,500 DOLLAR. I HAVE NEVER EXPERIENCE ANYTHING LIKE THIS BEFORE EVER. THIS IS TRULY A VERY STRESSFUL AND UNCERTAINTY WONDERING EVERYT... Read more
Incident date: Jul 14, 2014
THERE IS A CRACK ON THE PASSENGER SIDE AIRBAG OF MY CAR. IT IS PROTRUDING AROUND THE AREA OF THE AIRBAG. I TOOK MY CAR TO THE LEXUS DEALERSHIP ON JULY 14, 2014, FOR THIS PROBLEM. ONLY TO BE TOLD THAT I WOULD NEED TO REPLACE MY DASH BOARD AND IT WOULD COST ME OVER 2,500 DOLLAR. I HAVE NEVER EXPERIENCE ANYTHING LIKE THIS BEFORE EVER. THIS IS TRULY A VERY STRESSFUL AND UNCERTAINTY WONDERING EVERYT... Read more
Incident date: Oct 24, 2014
I ACCELERATED FROM A STOP LIGHT AFTER IT TURNED GREEN. ABOUT 25 FEET THRU THE LIGHT I HEARD THE CAR BEHIND ME BLOWING THEIR HORN CONSTANTLY. I LOOKED IN MY REAR VIEW MIRROR TO SEE WHAT WAS GOING IN. THEN I THOUGHT I NOTICE LIGHT SMOKE COMING FROM MY TAILPIPE. I APPLIED MY RIGHT TURN BLINKER AND PULLED TO THE CURVE. AS SOON AS I PARKED, I COULD SEE ORANGE COLORED FIRE AROUND THE FRONT OF MY C... Read more
Fire
Incident date: Oct 24, 2014
I ACCELERATED FROM A STOP LIGHT AFTER IT TURNED GREEN. ABOUT 25 FEET THRU THE LIGHT I HEARD THE CAR BEHIND ME BLOWING THEIR HORN CONSTANTLY. I LOOKED IN MY REAR VIEW MIRROR TO SEE WHAT WAS GOING IN. THEN I THOUGHT I NOTICE LIGHT SMOKE COMING FROM MY TAILPIPE. I APPLIED MY RIGHT TURN BLINKER AND PULLED TO THE CURVE. AS SOON AS I PARKED, I COULD SEE ORANGE COLORED FIRE AROUND THE FRONT OF MY C... Read more
Fire
Incident date: Oct 24, 2014
I ACCELERATED FROM A STOP LIGHT AFTER IT TURNED GREEN. ABOUT 25 FEET THRU THE LIGHT I HEARD THE CAR BEHIND ME BLOWING THEIR HORN CONSTANTLY. I LOOKED IN MY REAR VIEW MIRROR TO SEE WHAT WAS GOING IN. THEN I THOUGHT I NOTICE LIGHT SMOKE COMING FROM MY TAILPIPE. I APPLIED MY RIGHT TURN BLINKER AND PULLED TO THE CURVE. AS SOON AS I PARKED, I COULD SEE ORANGE COLORED FIRE AROUND THE FRONT OF MY C... Read more
Fire
Incident date: Aug 15, 2014
AIRBAG WARNING LIGHT CAME ON. SERVICE IDENTIFIED A BROKEN WIRE IN THE DRIVERS SIDE AIRBAG. RECOMMENDATION WAS ALSO MADE TO REPLACE THE PASSENGER SIDE HARNESS AT $2500. WHEN THE VEHICLE WAS RETURNED, THE ENTIRE DASHBOARD WAS CRACKED FOLLOWING THE CONTOUR OF THE CONTROLS AND GLOVEBOX. THIS WAS REPLACED AT NO CHARGE. SERVICE ADMITTED THAT THE CRACKING IS A COMMON PROBLEM. *TR
Incident date: Oct 24, 2014
I STARTED TO SMELL SOMETHING BURNING, AND MY SEAT WARMER LIGHT WOULDN'T TURN OFF. THE SEAT KEPT GETTING HOTTER TO THE POINT IT WAS UNCOMFORTABLY HOT. FORTUNATELY, I WAS ONLY 5 MI AWAY FROM THE DEALERSHIP WHEN I STARTED TO SMELL THE BURNING. DURING THAT TIME, THE PLASTIC UNDER MY SEAT BUBBLED AND WAS WITHIN MINUTES OF CATCHING FIRE ACCORDING TO THE MECHANIC. THE PREVIOUS MORNING I DROVE INTO ... Read more
Fire
Incident date: Dec 1, 2011
THE DASH HAS BECOME STICKY ALONG WITH THE OTHER PARTS MADE FROM THE SAME MATERIAL. I HAVE NOT DONE ANYTHING THAT WOULD HAVE CAUSED THIS ISSUE. IT IS A MANUFACTURER DEFECT. *TR
Incident date: Mar 21, 2014
THE DASHBOARD OF THE CAR IS EXTREMELY STICKY/SHINY ALONG WITH THE TOPS OF THE DOOR PANELS NEAR THE WINDOWS. WHEN THE SUN IS OVERHEAD SHINING DOWN ONTO THE DASHBOARD IN ITS MELTED SHINY STATE IT REFLECTS A GLARE ONTO THE INSIDE OF THE WINDSHIELD MAKING IT EXTREMELY DIFFICULT TO SEE OUT OF THE CAR. ALSO I'M CONCERNED ABOUT THE FUNCTION OF THE PASSENGER SIDE AIRBAG WITH IT BEING UNDER THIS DASH T... Read more