Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 1, 2014
2014 LEXUS ES300H. DISCREPANCY IN THE SPEEDOMETER/ODOMETER SYSTEMS. *TA THE SPEEDOMETER APPEARED TO REGISTER SPEEDS TWO-TO-THREE MILES AN HOUR FASTER THAN THE VEHICLE WAS BEING DRIVEN. IT WAS DETERMINED BY SETTING THE CRUISE CONTROL TO A GIVEN SPEED, THEN OBSERVING THE UNIT'S AVERAGE SPEED READOUT. THE DISCREPANCY WAS THE SAME AT ANY SPEED FROM 30 MPH TO 70 MPH. *JB
Incident date: Dec 15, 2014
THE DASHBOARD IS MELTING AND FALLING APART. THIS IS A SAFETY ISSUE ESPECIALLY SINCE IT IS SUPPOSE TO PROTECT YOU DURING AN ACCIDENT. *TR
Incident date: Nov 10, 2014
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. WHILE DRIVING 55 MPH, THE ENGINE STALLED AND FAILED TO RESTART. THE FAILURE RECURRED ONCE AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Incident date: Dec 2, 2014
THE VEHICLE ENGINE LIGHT COMES ON AND THE VSC, AND TRACTION LIGHTS ARE ON. HAVE SPEND OVER 500.00 ON TRANSISTOR AND MODULES TO CONTINUE TO HAVE NOTHING WORK. MOST RECENTLY, WAS ADVISED THAT I NEED A NEW TRANSMISSION AT $4,400. FOR A CAR WITH SUCH A GREAT REPUTATION, AND NOW SEEING ALL OF THE OTHER LEXUS OWNERS COMPLAIN ABOUT THEIR TRANSMISSION, ITS SEEMS AS IF THERE IS A TREND OF TRANSMI... Read more
Incident date: Dec 2, 2014
ON DEC. 2, 2014, I WAS ENTERING A WALGREEN'S PARKING LOT IN MY LEASED 2014 LEXUS IS 250, WHICH I HAD OWNED FOR ONLY 4 MONTHS WITH 1740 MILES. MOVING AT 5MPH OR LESS, I TURNED THE WHEEL TO ENTER A PARKING SPACE, WHEN THE CAR SUDDENLY ACCELERATED AND TOOK OFF. I PRESSED THE BRAKES TO THE FLOOR AND NOTHING HAPPENED. THE CAR JUMPED UP OVER A PLANTED MEDIAN FILLED WITH BUSHES, TREES AND A PHONE POLE... Read more
Crash
Incident date: Dec 2, 2014
ON DEC. 2, 2014, I WAS ENTERING A WALGREEN'S PARKING LOT IN MY LEASED 2014 LEXUS IS 250, WHICH I HAD OWNED FOR ONLY 4 MONTHS WITH 1740 MILES. MOVING AT 5MPH OR LESS, I TURNED THE WHEEL TO ENTER A PARKING SPACE, WHEN THE CAR SUDDENLY ACCELERATED AND TOOK OFF. I PRESSED THE BRAKES TO THE FLOOR AND NOTHING HAPPENED. THE CAR JUMPED UP OVER A PLANTED MEDIAN FILLED WITH BUSHES, TREES AND A PHONE POLE... Read more
Crash
Incident date: Dec 2, 2014
ON DEC. 2, 2014, I WAS ENTERING A WALGREEN'S PARKING LOT IN MY LEASED 2014 LEXUS IS 250, WHICH I HAD OWNED FOR ONLY 4 MONTHS WITH 1740 MILES. MOVING AT 5MPH OR LESS, I TURNED THE WHEEL TO ENTER A PARKING SPACE, WHEN THE CAR SUDDENLY ACCELERATED AND TOOK OFF. I PRESSED THE BRAKES TO THE FLOOR AND NOTHING HAPPENED. THE CAR JUMPED UP OVER A PLANTED MEDIAN FILLED WITH BUSHES, TREES AND A PHONE POLE... Read more
Crash
Incident date: Dec 12, 2014
VEHICLE INVOLVED IN A SINGLE VEHICLE CRASH AND THE AIRBAGS FAILED TO DEPLOY UPON IMPACT WITH CENTER DIVIDE AT AN APPROXIMATE SPEED OF 45 MPH. *TR
Crash
3 injured
Incident date: Dec 5, 2014
I WAS PULLING INTO A PARKING SPACE, DRIVING VERY VERY SLOWLY, ABOUT 1 OR 2 MPH, AND MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION, BOLTING FORWARD VERY ABRUPTLY. I WAS ABLE TO STOP THE CAR BY APPLYING EXTREME PRESSURE ON THE BRAKE FOR A FEW SECONDS. THE DEALERSHIP REVIEWED THE CAR AND SAID THERE WAS NOTHING WRONG. THEY SUGGEST THAT I MIGHT HAVE STEPPED ON THE BRAKE AND ACCELERATOR AT THE SAME... Read more
Incident date: Dec 5, 2014
I WAS PULLING INTO A PARKING SPACE, DRIVING VERY VERY SLOWLY, ABOUT 1 OR 2 MPH, AND MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION, BOLTING FORWARD VERY ABRUPTLY. I WAS ABLE TO STOP THE CAR BY APPLYING EXTREME PRESSURE ON THE BRAKE FOR A FEW SECONDS. THE DEALERSHIP REVIEWED THE CAR AND SAID THERE WAS NOTHING WRONG. THEY SUGGEST THAT I MIGHT HAVE STEPPED ON THE BRAKE AND ACCELERATOR AT THE SAME... Read more
Incident date: Dec 5, 2014
I WAS PULLING INTO A PARKING SPACE, DRIVING VERY VERY SLOWLY, ABOUT 1 OR 2 MPH, AND MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION, BOLTING FORWARD VERY ABRUPTLY. I WAS ABLE TO STOP THE CAR BY APPLYING EXTREME PRESSURE ON THE BRAKE FOR A FEW SECONDS. THE DEALERSHIP REVIEWED THE CAR AND SAID THERE WAS NOTHING WRONG. THEY SUGGEST THAT I MIGHT HAVE STEPPED ON THE BRAKE AND ACCELERATOR AT THE SAME... Read more
Incident date: Nov 18, 2014
MY INTERIOR OF MY 2007 LEXUS LS460 APPEARS TO BE MELTING! I AM NOT SURE WHAT IS CAUSING THIS PROBLEM AS I USE A SUN SHADE... THE DASH AND DOOR PANELS ARE STICKYS AND GUMMY .... LEXUS TOLD ME THERE IS NOTHING THEY WILL DO ABOUT IT.... I CONSIDER THIS VERY UNACCEPTABLE FROM A $85K AUTOMOBILE! *TR
Incident date: Dec 12, 2014
THE DASHBOARD ON MY LEXUS IS-250 2009 HAS BEEN SLOWLY MELTING FOR SEVERAL YEARS LEAVING A SHINY AND WET LOOK AND FEEL. THIS SHINY AREA OF THE DASHBOARD IS DIRECTLY OVER THE DRIVERS VIEW AND REFLECTS ON THE UNDERSIDE OF THE WINDSHIELD. IN HEAVY OR DIRECT LIGHT (SAME AT NIGHT) THE REFLECTED LIGHT OBSCURES THE VIEW OUT ONTO THE ROADWAY. I BELIEVE IN THE RIGHT CIRCUMSTANCES A PEDESTRIAN OR ANOTHER CAR... Read more
Incident date: Dec 1, 2014
THE TRANSMISSION WAS REBUILT ON 11/15/13 AT 242,600 MILES AND HAS GONE OUT AGAIN AT 250,379. MANY OTHERS ON THE INTERNET HAVE HAD SIMILAR PROBLEMS WITH THEIR RX300 TRANSMISSIONS. MY BROTHER ALSO HAS AN RX300 AND HIS TRANSMISSION FAILED TOO. THE PLANETARY GEARS ARE OFTEN THE PROBLEM. THERE SHOULD BE A RECALL BY LEXUS TO DEAL WITH THIS DEFECTIVE DESIGN. *TR
Incident date: Dec 1, 2014
THE TRANSMISSION WAS REBUILT ON 11/15/13 AT 242,600 MILES AND HAS GONE OUT AGAIN AT 250,379. MANY OTHERS ON THE INTERNET HAVE HAD SIMILAR PROBLEMS WITH THEIR RX300 TRANSMISSIONS. MY BROTHER ALSO HAS AN RX300 AND HIS TRANSMISSION FAILED TOO. THE PLANETARY GEARS ARE OFTEN THE PROBLEM. THERE SHOULD BE A RECALL BY LEXUS TO DEAL WITH THIS DEFECTIVE DESIGN. *TR
Incident date: Dec 8, 2014
WHILE DRIVING ON A ASPHALT ROAD I WENT OVER A SPEED BUMP AND APPLIED THE BRAKES TO STOP THE VEHICLE. THE VEHICLE LURCHES FORWARD AFTER APPLYING THE BRAKE AND NEARLY CRASHED INTO THE VEHICLE IN FRONT OF ME. THERE WAS A SIMILAR ISSUE WHEN I HIT A POT HOLE AND THE VEHICLE DID THE SAME THING. IT CONTINUED TO GO FORWARD EVEN AFTER APPLYING THE BRAKES. I TOOK THE VEHICLE TO LEXUS AND THE BRAKES WERE OP... Read more
Incident date: Dec 1, 2014
2007 LEXUS LS460L BRAKE ACTUATOR AND BRAKE ACCUMULATOR ARE DEFECTIVE. *MW THE CONSUMER STATED WHILE DRIVING, A BELL SOUNDED AND THE DASHBOARD LIT UP AND FLASHED BRAKE MALFUNCTION, DO NOT DRIVE CAR, CALL DEALER. THE COST TO FIX THE VEHICLE WAS $5400. *JB
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Dec 9, 2014
Incident date: Feb 24, 2014
TL* THE CONTACT OWNS A 2010 LEXUS 250HS. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES ON AN UNEVEN OR BUMPY ROAD SURFACE, THE BRAKES WOULD MALFUNCTION AND THE VEHICLE WOULD SKID TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE EXTERIOR OF THE WINDSHIELD WOULD BECOME EXCESSIVELY FOGGY. TH... Read more
LEXUS
HS 250 HYBRID
(2010) — VISIBILITY:WINDSHIELD
Dec 9, 2014
Incident date: Feb 24, 2014
TL* THE CONTACT OWNS A 2010 LEXUS 250HS. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES ON AN UNEVEN OR BUMPY ROAD SURFACE, THE BRAKES WOULD MALFUNCTION AND THE VEHICLE WOULD SKID TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE EXTERIOR OF THE WINDSHIELD WOULD BECOME EXCESSIVELY FOGGY. TH... Read more
Incident date: Dec 9, 2014
AS I WAS DRIVING, MY VEHICLE STARTED ACCELERATING ON IT'S OWN. WHEN I HAD PREVIOUSLY CHECKED THE SPEED ODOMETER IT SAID 50. ALL OF A SUDDEN THE VEHICLE STARTED GAINING SPEED. I TOOK MY FOOT OFF OF THE GAS PEDAL AND THE SPEED KEPT ACCELERATING. I PRESSED THE BRAKES AND THE BRAKES DID NOT WORK! THE VEHICLE KEPT ACCELERATING. I SAW A SIDE ROAD AND TURNED ONTO IT. I KEPT TRYING TO STOP THE VEHI... Read more
Incident date: Dec 9, 2014
AS I WAS DRIVING, MY VEHICLE STARTED ACCELERATING ON IT'S OWN. WHEN I HAD PREVIOUSLY CHECKED THE SPEED ODOMETER IT SAID 50. ALL OF A SUDDEN THE VEHICLE STARTED GAINING SPEED. I TOOK MY FOOT OFF OF THE GAS PEDAL AND THE SPEED KEPT ACCELERATING. I PRESSED THE BRAKES AND THE BRAKES DID NOT WORK! THE VEHICLE KEPT ACCELERATING. I SAW A SIDE ROAD AND TURNED ONTO IT. I KEPT TRYING TO STOP THE VEHI... Read more
Incident date: Dec 9, 2014
AS I WAS DRIVING, MY VEHICLE STARTED ACCELERATING ON IT'S OWN. WHEN I HAD PREVIOUSLY CHECKED THE SPEED ODOMETER IT SAID 50. ALL OF A SUDDEN THE VEHICLE STARTED GAINING SPEED. I TOOK MY FOOT OFF OF THE GAS PEDAL AND THE SPEED KEPT ACCELERATING. I PRESSED THE BRAKES AND THE BRAKES DID NOT WORK! THE VEHICLE KEPT ACCELERATING. I SAW A SIDE ROAD AND TURNED ONTO IT. I KEPT TRYING TO STOP THE VEHI... Read more
Incident date: Dec 2, 2014
VEHICLE FAILED INSPECTION DUE TO POWER STEERING RACK LEAKING.. WAS REFERRED TO DEALERSHIP WHO SAID THEY COULD DO NOTHING ABOUT IT.. CALLED LEXUS CUSTOMER ASSISTANCE CENTER, TWICE, AND HAVE STILL NOT GOTTEN ANY SATISFACTION OR RESOLVE. SO MUCH FOR LEXUS QUALITY.. *TR
Incident date: Dec 18, 2013
CONTINUED PROBLEM WITH THE BRAKES LOUD GROWLING NOISE WHEN LIGHT FOOT PRESSURE IS APPLIED OR LET UP AND THE CAR IS STOPPED. WAS INFORMED BY THE DEALER THAT IS NORMAL FOR ALL NEW LEXUS MODELS. IT APPEARS TO ME THAT THE DEALER DOES NOT WANT TO ADDRESS THE PROBLEM. *TR
Incident date: Jun 2, 2014
I PURCHASED A CERTIFIED USED 2007 LEXUS ES 350 IN 2010 WITH APPROXIMATELY 26,000 MILES. IN 2014, I LEFT THE LEXUS IN MY FLORIDA PARKING LOT FOR THE SUMMER (MAY-OCTOBER). WHEN I RETURNED FROM NEW YORK, THE ENTIRE LEXUS DASHBOARD HAD MELTED! DUE TO THE MELTING, THERE IS A SHINY GLARE ON THE WINDSHIELD WHICH MAKES IT HARD TO SEE. I BELIEVE THIS IS VERY DANGEROUS AND THERE SHOULD BE A RECALL. I P... Read more
Incident date: Jun 2, 2014
I PURCHASED A CERTIFIED USED 2007 LEXUS ES 350 IN 2010 WITH APPROXIMATELY 26,000 MILES. IN 2014, I LEFT THE LEXUS IN MY FLORIDA PARKING LOT FOR THE SUMMER (MAY-OCTOBER). WHEN I RETURNED FROM NEW YORK, THE ENTIRE LEXUS DASHBOARD HAD MELTED! DUE TO THE MELTING, THERE IS A SHINY GLARE ON THE WINDSHIELD WHICH MAKES IT HARD TO SEE. I BELIEVE THIS IS VERY DANGEROUS AND THERE SHOULD BE A RECALL. I P... Read more
Incident date: Mar 3, 2011
RECENTLY, WHILE DRIVING DOWN THE HIGHWAY, MY 2004 LEXUS RX 330 STARTED MAKING A "HOWLING" SOUND (FOR LACK OF A BETTER DESCRIPTION). UPON HEARING THIS DISTURBING NOISE, I IMMEDIATELY DROVE IT RIGHT TO MY LOCAL DEALERSHIP (IRA) IN PEABODY, MASSACHUSETTS. THEY DETERMINED IT WAS THE BEARING AND HUB ASSEMBLY IN MY LEFT REAR WHEEL. I WAS TOLD THIS IS A VERY DANGEROUS CONDITION THAT MUST BE REPAIRED IMME... Read more
Incident date: Nov 26, 2014
WHILE DRIVING MY 2008 LEXUS RX350 AT 35 MPH IN HEAVY TRAFFIC, THE VEHICLE SUDDENLY STALLED LEAVING ME WITHOUT POWER STEERING OR BRAKES. I WAS ABLE TO STOP THE VEHICLE BUT WAS STUCK IN THE TRAFFIC LANE WITH HEAVY TRAFFIC. FEARING THAT I WOULD BE HIT BY ONCOMING TRAFFIC I CALLED 911 FOR SUPPORT WHILE THE TOW VEHICLE WAS DISPATCHED. I WAS UNABLE TO LEAVE THE VEHICLE SAFELY UNTIL POLICE ARRIVED 20 ... Read more
Incident date: Dec 3, 2014
VIOLENT TREAD SEPARATION ON DUNLOP SP SPORT 2050 AT 37,000 MILES. *TR
Incident date: Dec 1, 2014
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE 2003 GS300 LEXUS AIRBAG. *SMD THE CONSUMER WANTED TO KNOW IF THE AIR BAGS WERE SAFE. *JB
Incident date: Dec 3, 2014
I HAVE BEEN HAVING ACCELERATION WHEN I BRAKE,GOING FROM 10MPH TO 60MPH IN SECONDS. *JS
Incident date: Dec 3, 2014
I HAVE BEEN HAVING ACCELERATION WHEN I BRAKE,GOING FROM 10MPH TO 60MPH IN SECONDS. *JS
Incident date: Dec 3, 2014
TL* THE CONTACT OWNS A 1999 LEXUS GS 300. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH THE VEHICLE ACCELERATED AND WHEN TRYING TO BRAKE THE VEHICLE WOULD NOT STOP, SO THE CONTACT PUT THE VEHICLE IN PARK AND IT STOPPED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 010915*LJ UPDATED ... Read more
Incident date: Nov 19, 2014
WHILE DRIVING TO WORK HEARD A FUNNY NOISE AND OIL LIGHT BEGIN TO BLINK. FOUND OUT ENGINE OIL COOLING TUBE BURST AND LEAKED ALL THE OIL OUT AND HAS CAUSED MOTOR DAMAGE. LEXUS SEND A WARRANTY ENHANCEMENT LETTER JUST A FEW WEEKS BEFORE DESCRIBING A PROBLEM WITH THE TUBE AND THAT THEY WOULD INSPECT AND REPAIR. WAITING ON LEXUS CUSTOMER CARE TO ASSIST. SO FAR ONLY 25%. LOOKS LIKE A CLASS ACTION LA... Read more
Incident date: Oct 20, 2014
MY WIFE WAS DRIVING ON THE HIGHWAY AND THE SUN ROOF IMPLODED, THE GLASS SHATTERED AND FELL INTO THE CAR THERE WAS NO ONE IN FRONT OF HER AND SHE WAS NOT GOING UNDER A OVER PASS. DEALER CLAIMS IT WAS A ROCK, NO WAY COULD A ROCK HIT AT THAT ANGLE WITH THAT MUCH FORCE TO SHATTER THE GLASS! WE HAVE HEARD OF THIS HAPPENING BEFORE BUT NOT WITH A LEXUS. WE WERE VERY LUCKY SHE WAS NOT IN CRASH AS IT W... Read more
Incident date: Nov 25, 2014
VEHICLE STARTED LEANING CLOSURE TO THE DRIVER FRONT SIDE. THOUGHT IT WAS THE BRAKES HAD THE VEHICLE INSPECTED AND IT WAS THE LOWER CONTROL ARM, THE BALL JOINTS, THE STEEL WHEEL WAS DAMAGED BECAUSE OF THE LOWER CONTROL AMONG OTHER THINGS THAT AFFECT THE SUSPENSION OF A VEHICLE. OVER THE VEHICLE IS NO LONGER DRIVEABLE. *JS
Incident date: Nov 27, 2014
I PURCHASED MY 2015 LEXUS ES350 ON TUESDAY, NOVEMBER 25TH, 2014. ON NOVEMBER 27TH, I WAS TURNING RIGHT INTO A PARKING SPACE AND THE VEHICLE ACCELERATED AGGRESSIVELY ON ITS OWN CAUSING THE CAR TO RUN OVER THE CONCRETE PARKING SPOT STOPPER AND PROPEL 200-300 FEET UNTIL I HIT A PALM TREE, STOPPING THE CAR FROM ENTERING A NEARBY LAKE. THIS CAUSED SIGNIFICANT DAMAGE TO THE CAR. MY WIFE AND I WERE IN ... Read more
Crash
Incident date: Nov 27, 2014
I PURCHASED MY 2015 LEXUS ES350 ON TUESDAY, NOVEMBER 25TH, 2014. ON NOVEMBER 27TH, I WAS TURNING RIGHT INTO A PARKING SPACE AND THE VEHICLE ACCELERATED AGGRESSIVELY ON ITS OWN CAUSING THE CAR TO RUN OVER THE CONCRETE PARKING SPOT STOPPER AND PROPEL 200-300 FEET UNTIL I HIT A PALM TREE, STOPPING THE CAR FROM ENTERING A NEARBY LAKE. THIS CAUSED SIGNIFICANT DAMAGE TO THE CAR. MY WIFE AND I WERE IN ... Read more
Crash
Incident date: Nov 27, 2014
I PURCHASED MY 2015 LEXUS ES350 ON TUESDAY, NOVEMBER 25TH, 2014. ON NOVEMBER 27TH, I WAS TURNING RIGHT INTO A PARKING SPACE AND THE VEHICLE ACCELERATED AGGRESSIVELY ON ITS OWN CAUSING THE CAR TO RUN OVER THE CONCRETE PARKING SPOT STOPPER AND PROPEL 200-300 FEET UNTIL I HIT A PALM TREE, STOPPING THE CAR FROM ENTERING A NEARBY LAKE. THIS CAUSED SIGNIFICANT DAMAGE TO THE CAR. MY WIFE AND I WERE IN ... Read more
Crash
Incident date: Nov 27, 2014
I PURCHASED MY 2015 LEXUS ES350 ON TUESDAY, NOVEMBER 25TH, 2014. ON NOVEMBER 27TH, I WAS TURNING RIGHT INTO A PARKING SPACE AND THE VEHICLE ACCELERATED AGGRESSIVELY ON ITS OWN CAUSING THE CAR TO RUN OVER THE CONCRETE PARKING SPOT STOPPER AND PROPEL 200-300 FEET UNTIL I HIT A PALM TREE, STOPPING THE CAR FROM ENTERING A NEARBY LAKE. THIS CAUSED SIGNIFICANT DAMAGE TO THE CAR. MY WIFE AND I WERE IN ... Read more
Crash
Incident date: Nov 28, 2014
TL* THE CONTACT OWNS A 2005 LEXUS ES330. WHILE DRIVING BETWEEN 15 TO 20 MPH IN INCLEMENT WEATHER, THE BRAKES WERE DEPRESSED AND THE VEHICLE FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE VEHICLE SWERVED INTO A DIFFERENT LANE AND THE CONTACT HAD TO APPLY EXTREME FORCE ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REP... Read more
Incident date: Nov 27, 2014
WHILE DRIVING WITH CLIENT FRIENDS TO THE RITZ CARLTON IN RANCHO MIRAGE FOR THANKSGIVING DINNER, THE CAR SUDDENLY STALLED. THE ENGINE WAS RUNNING BUT WHEN THE GAS WAS STEPPED ON THERE WAS NO RESPONSE. WE MANAGED TO PULL TO THE SIDE OF THE ROAD AT WHICH TIME WE HEARD AN EXPLOSION AND THE CAR WAS ENGULFED IN FLAMES. WE ALL IMMEDIATELY JUMPED OUT OF THE CAR FEARING THAT THE GAS TANK WOULD EXPLODE. ... Read more
Fire
Incident date: Apr 1, 2011
HEARD SQUAWK OR BARKING NOISE WHEN RELEASING BRAKE PEDAL WHEN BACKING OUT OF GARAGE. AFTER A COUPLE OF WEEKS THE NOISE WAS GETTING WORSE AND BRAKES FELT SPONGY. DEALER VERIFIED THE NOISE: ENGINE COMPARTMENT - 41672 TECH FOUND NOISE COMING FROM BRAKE ACTUATOR - WILL NEED TO BLEED BRAKES AND GO FROM THERE - POSSIBLE BRAKE ACTUATOR MAY BE NEEDED DEALER DID "SPECIAL" BRAKE BLEED PROCEDURE "BLEED B... Read more
Incident date: Nov 27, 2014
SINCE I BOUGHT THIS VEHICLE IN 2010 I HAVE BEEN EXPERIENCING "RAW FUEL" SMELL AND "CATALYTIC CONVERTER" SMELL OCCASIONALLY. IT SEEMS TO HAPPEN MOST OFTEN WHEN A SMALL HILL IS CLIMBED AND WHEN GOING DOWN SUBSEQUENTLY. I MENTIONED IT TO THE DEALER A FEW TIMES BUT THEY SAID IT WAS THE WIND! I NEVER HAD THESE STRONG SMELLS WITH ANY OTHER CAR THAT I OWNED. *TR
Incident date: Nov 27, 2014
SINCE I BOUGHT THIS VEHICLE IN 2010 I HAVE BEEN EXPERIENCING "RAW FUEL" SMELL AND "CATALYTIC CONVERTER" SMELL OCCASIONALLY. IT SEEMS TO HAPPEN MOST OFTEN WHEN A SMALL HILL IS CLIMBED AND WHEN GOING DOWN SUBSEQUENTLY. I MENTIONED IT TO THE DEALER A FEW TIMES BUT THEY SAID IT WAS THE WIND! I NEVER HAD THESE STRONG SMELLS WITH ANY OTHER CAR THAT I OWNED. *TR
Incident date: Nov 12, 2014
ON NOVEMBER 12, 2014 EVENING, I WAS DRIVING ALONG AND GOING UP A HILL IN MY CITY STREET AND SUDDENLY I HEARD A THUMP SOUND AND THEN MY LEXUS RX400H LOST ALL POWER AND THE CAR STALLED. IT WAS DANGEROUS BECAUSE THE VEHICLE LOST POWER AS I WAS GOING UP A STEEP HILL. LUCKILY, I WAS ABLE TO STOP THE VEHICLE AND PUT THE PARKING BRAKE ON. WHEN THE VEHICLE STALLED, MY DASH LIT UP WITH "CHECK HYBRID SYSTE... Read more
Incident date: Nov 12, 2014
ON NOVEMBER 12, 2014 EVENING, I WAS DRIVING ALONG AND GOING UP A HILL IN MY CITY STREET AND SUDDENLY I HEARD A THUMP SOUND AND THEN MY LEXUS RX400H LOST ALL POWER AND THE CAR STALLED. IT WAS DANGEROUS BECAUSE THE VEHICLE LOST POWER AS I WAS GOING UP A STEEP HILL. LUCKILY, I WAS ABLE TO STOP THE VEHICLE AND PUT THE PARKING BRAKE ON. WHEN THE VEHICLE STALLED, MY DASH LIT UP WITH "CHECK HYBRID SYSTE... Read more
Incident date: Nov 20, 2012
ABOUT SIX MONTHS AFTER GETTING THIS CAR BRAND NEW I STARTED SMELLING A FOUL ODOR. IT HAPPENED EVERY TIME I USED THE AIR CONDITIONING. WHEN I WENT TO OPEN THE FRESH AIR MODE A MOLDY/MUSTY SMELL EMANATED THROUGHOUT THE CAR. IT CONTINUED AND I TOOK THE CAR IN SEVERAL TIMES TO LEXUS. THEY CHANGED THE CABIN FILTERS, EVEN USED A STATE OF THE ART PROCESS TO ELIMINATE THE ODOR - BUT IT KEPT COMING BACK... Read more
Incident date: Nov 25, 2014
CONDENSATION HAS FORMED ON THE INNER SURFACES OF BOTH HEADLIGHT LENSES. THE CONDENSATION REDUCES THE LIGHT INTENSITY AND DISTORTS THE FOCUS OF THE HEADLIGHT BEAMS. THIS IN TURN CAUSES A SAFETY HAZARD BY IMPAIRING THE NIGHT-TIME VISIBILITY OF THE DRIVER AND POSSIBLY BLINDING ONCOMING DRIVERS. *TR
Incident date: Sep 9, 2014
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE, THE VEHICLE ACCELERATED INDEPENDENTLY CAUSING THE VEHICLE TO CRASH INTO A ROCK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMAT... Read more
Crash