Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Oct 21, 2014
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THE PERSON DRIVING SAW SMOKE STARTING TO EMIT FROM UNDER THE PASSENGER SEAT, AFTER THE SEAT HEATER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN FOUND A SMALL BURN HOLE ON THE LEFT SIDE OF THE DRIVER SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,200. UPDATED 2/24/15*CN LEXUS INFOR... Read more
Fire
Incident date: Jan 5, 2015
AIR BAG SRS LIGHT CAME ON. ON TAKING TO DEALERSHIP, THEY SAID THIS: "DTC B1861 - DRIVER'S SIDE KNEE SIDE SQUIB. RECOMMEND REPLACE INSTRUMENT PANEL WIRE HARNESS.". THIS IS A KNOWN ISSUE WITH 2006-2008 IS 250/350 MODELS WHERE WIRING ON THE HARNESS CAN GO SHORT AND NEEDS TO BE REPLACED. THIS IS A KNOWN ISSUE FROM LEXUS CORPORATE WITH THE FOLLOWING SERVICE BULLETIN: L-SB-0167-08. THE SERVICE... Read more
Incident date: Oct 10, 2013
AIR BAG LIGHT CAME ON THE DASH AND IS FLASHING BACK & FORTH 100% OF THE TIME. *TR
Incident date: Nov 1, 2013
DASHBOARD MELT WHEN THE TEMPERATURE REACH 80 DEGREE WHICH IS MOST DAYS OF THE YEAR IN FLORIDA, COUPLE OF MONTH AGO THE MELTING DASHBOARD IS CAUSING A SEVERE GLARE THAT MAKE VISIBILITY DIFFICULT, AS A RESULT IT IS A HAZARD TO DRIVE THIS CAR EVERY DAY OR FOR MORE THAN ONE HOUR AT THE TIME OR THE TEMPERATURE IS 80 DEGREE OR HIGHER. LEXUS REFUSED TO REMEDY THE DEFECT IN THE PAST AND NOW THAT MANY PEO... Read more
Incident date: Nov 1, 2013
DASHBOARD MELT WHEN THE TEMPERATURE REACH 80 DEGREE WHICH IS MOST DAYS OF THE YEAR IN FLORIDA, COUPLE OF MONTH AGO THE MELTING DASHBOARD IS CAUSING A SEVERE GLARE THAT MAKE VISIBILITY DIFFICULT, AS A RESULT IT IS A HAZARD TO DRIVE THIS CAR EVERY DAY OR FOR MORE THAN ONE HOUR AT THE TIME OR THE TEMPERATURE IS 80 DEGREE OR HIGHER. LEXUS REFUSED TO REMEDY THE DEFECT IN THE PAST AND NOW THAT MANY PEO... Read more
Incident date: Jul 31, 2013
SHORTLY AFTER BUYING THE VEHICLE USED (ONE PREVIOUS OWNER), UPON COLD START A LOUD RATTLING NOISE COULD BE HEARD COMING FROM THE ENGINE AREA FOR ABOUT 30 SECONDS. TOOK TO A TOYOTA/LEXUS DEALERSHIP FOR ROUTINE OIL CHANGE, VEHICLE INSPECTION, AND ASKED THE TECHNICIANS TO ALSO ADDRESS THE NOISE. WE WERE TOLD THAT THEY COULDN'T REPRODUCE IT, AND THAT IT SHOULDN'T BE A PROBLEM. DRIVING DOWN THE FREEWAY... Read more
Incident date: Jul 31, 2013
SHORTLY AFTER BUYING THE VEHICLE USED (ONE PREVIOUS OWNER), UPON COLD START A LOUD RATTLING NOISE COULD BE HEARD COMING FROM THE ENGINE AREA FOR ABOUT 30 SECONDS. TOOK TO A TOYOTA/LEXUS DEALERSHIP FOR ROUTINE OIL CHANGE, VEHICLE INSPECTION, AND ASKED THE TECHNICIANS TO ALSO ADDRESS THE NOISE. WE WERE TOLD THAT THEY COULDN'T REPRODUCE IT, AND THAT IT SHOULDN'T BE A PROBLEM. DRIVING DOWN THE FREEWAY... Read more
Incident date: Jul 31, 2013
SHORTLY AFTER BUYING THE VEHICLE USED (ONE PREVIOUS OWNER), UPON COLD START A LOUD RATTLING NOISE COULD BE HEARD COMING FROM THE ENGINE AREA FOR ABOUT 30 SECONDS. TOOK TO A TOYOTA/LEXUS DEALERSHIP FOR ROUTINE OIL CHANGE, VEHICLE INSPECTION, AND ASKED THE TECHNICIANS TO ALSO ADDRESS THE NOISE. WE WERE TOLD THAT THEY COULDN'T REPRODUCE IT, AND THAT IT SHOULDN'T BE A PROBLEM. DRIVING DOWN THE FREEWAY... Read more
Incident date: Sep 13, 2011
1. I HAVE ALWAYS KEPT MY CAR IN A GARAGE & ONLY USED PRODUCTS RECOMMENDED & BOUGHT DIRECTLY FROM LEXUS. UPON ENTERING MY VEHICLE MY DAUGHTER NOTICED A LARGE CRACK IN THE DASH RUNNING FROM BOTTOM SIDE OF GLOVE COMPARTMENT TO TOP OF DASH. PIECES THAT FALL OFF CRUMBLE TO DUST THE SECOND THEY'RE TOUCHED. MY LOCAL DEALERSHIP TOLD ME THEY'VE HAD HUNDREDS OF CARS COMING IN W THE SAME ISSUE AND IT WOULD B... Read more
Incident date: Sep 13, 2011
1. I HAVE ALWAYS KEPT MY CAR IN A GARAGE & ONLY USED PRODUCTS RECOMMENDED & BOUGHT DIRECTLY FROM LEXUS. UPON ENTERING MY VEHICLE MY DAUGHTER NOTICED A LARGE CRACK IN THE DASH RUNNING FROM BOTTOM SIDE OF GLOVE COMPARTMENT TO TOP OF DASH. PIECES THAT FALL OFF CRUMBLE TO DUST THE SECOND THEY'RE TOUCHED. MY LOCAL DEALERSHIP TOLD ME THEY'VE HAD HUNDREDS OF CARS COMING IN W THE SAME ISSUE AND IT WOULD B... Read more
Incident date: Dec 30, 2014
TL* THE CONTACT OWNS A 2001 LEXUS RX300. WHILE DRIVING 40 MPH, THE TRANSMISSION SEIZED AND THE GEAR COULD NOT BE SHIFTED INTO PARK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000. UPDATED 3/13/15*CN THE VEHICLE WAS TAKEN TO A REPAIR SHOP, WHERE T... Read more
Incident date: Jan 2, 2015
HELLO! PLEASE HELP US! WE BOUGHT A BRAND NEW CAR FROM POHANKA LEXUS (CHANTILLY, VA 20151) ON 12/ 31/ 2014. WITHIN 24 HOURS OF PURCHASE, WE NOTIFIED THE SELLER THAT THIS VEHICLE IS PULLING (DRIFTING) TO THE RIGHT. THE SELLER SAID: "IT'S A ROAD FAULT!" WE DIDN'T TRUST HIM, BECAUSE "THE PULLING" WAS REALLY NOTICEABLE ON ALL ROADS. I HAVE TO "FIGHT" WITH IT TO GO STRAIGHT! IT'S VERY DANGEROUS! SO,... Read more
Incident date: Jun 17, 2013
MY 2004 IS300 WAS INVOLVED IN AN ACCIDENT AT APPROXIMATELY 30 MPH AND NO AIR BAGS DEPLOYED. THE OTHER VEHICLE (SATURN) HIT MY CAR ON THE FRONT DRIVER SIDE, DAMAGING THE SUSPENSION, FENDER, BUMPER, AND SURROUNDING PARTS. AFTER IMPACT MY CAR WENT UP THE CURB, OVER SOME LARGE ROCKS AND RESTED ON AN INCLINE. I SUFFERED NECK, SHOULDER, AND BACK PAIN AND WAS TREATED BY A CHIROPRACTOR. NO AIR BAGS DEP... Read more
Crash
1 injured
Incident date: Feb 13, 2012
THE DASHBOARD ON MY 2004 LEXUS IS300 IS MELTING; FEELS STICKY TO THE TOUGH, FINGERPRINTS CAN OCCUR, SCRATCHES VERY EASILY, AS TIME GOES BY IT BECOMES LESS AND LESS ATTRACTIVE, HAVE TO BE EXTREMELY CAREFUL WITH IT, AND WHILE CLEANING IT. I CONTACTED LEXUS AND THERE IS NO REMEDIATION ON THEIR PART. *TR
Incident date: Dec 30, 2014
TRANSMISSION WENT OUT ,THE VEHICLE JUS STOPPED IN THE MIDDLE OF THE ROAD THANK GOD IT WAS NOT THE HIGHWAY. THERE SEEMS TO BE A PROBLEM WITH THE TRANSMISSION IN THESE VEHICLE ,A VERY SERIOUS LIFE THREATENING PROBLEM. *TR
Incident date: Oct 10, 2014
WHILE DRIVING, THE CAR JERKS AND THEN CUTS OFF. THIS HAS HAPPENED AT LEAST HALF A DOZEN TIMES WITHIN THE LAST 2 MONTHS. ENGINE LIGHT IS CONSTANTLY ON, EVEN AFTER SERVICING THE CAR AT LOCAL LEXUS DEALER. WHEN CAR IS PARKED, I NOTICED EXHAUST FUME SMELLS HEAVILY WITH GAS. *TR
Incident date: Oct 10, 2014
WHILE DRIVING, THE CAR JERKS AND THEN CUTS OFF. THIS HAS HAPPENED AT LEAST HALF A DOZEN TIMES WITHIN THE LAST 2 MONTHS. ENGINE LIGHT IS CONSTANTLY ON, EVEN AFTER SERVICING THE CAR AT LOCAL LEXUS DEALER. WHEN CAR IS PARKED, I NOTICED EXHAUST FUME SMELLS HEAVILY WITH GAS. *TR
Incident date: Oct 10, 2014
WHILE DRIVING, THE CAR JERKS AND THEN CUTS OFF. THIS HAS HAPPENED AT LEAST HALF A DOZEN TIMES WITHIN THE LAST 2 MONTHS. ENGINE LIGHT IS CONSTANTLY ON, EVEN AFTER SERVICING THE CAR AT LOCAL LEXUS DEALER. WHEN CAR IS PARKED, I NOTICED EXHAUST FUME SMELLS HEAVILY WITH GAS. *TR
Incident date: Jan 2, 2015
THE RACK AND PINION STEERING BLEW UP SPEWING POWER STEERING FLUID ALL OVER THE UNDERCARRIAGE. LOSS OF THE POWER STEERING RESULTED DO TO LACK OF FLUID. NO PRIOR WARNING OF ANY LEAKS OR POOR PERFORMANCE FROM THE STEERING. NO NOISE INDICATING THAT THERE MAY HAVE BEEN A LEAK. FORTUNATELY, NO ACCIDENTS WAS CAUSED. THE OIL GOT ALL OVER THE CATALYTIC CONVERTER AND COULD HAVE RESULTED IN A FIRE. TH... Read more
Incident date: May 14, 2014
THE DASH BOARD BEGAN TO CRACK SHORTLY AFTER WE PURCHASED THE CAR IN MARCH OF 2012. AT THAT TIME I THOUGHT THAT THE PREVIOUS OWNER MIGHT HAVE HIT THE DASH WITH HIS FIST STARTING THE PROBLEM. HOWEVER, THIS WAS NOT THE CASE. THE DASH CONTINUED TO CRACK IN MULTIPLE PLACES AND CHUNKS OF THE VINYL STARTED TO FALL OFF LEAVING THE FOAM UNDER THE DASH COVERED EXPOSED. WITH THE RECENT PROBLEMS WITH AIR ... Read more
Incident date: Jan 1, 2015
TE CAR IS FLOOD INSIDE BECAUSE THERES A AC DRAIN BLOCK AND THIS PRODUCE MELT AND SMELLES AND DA,AGES AND OXIDENT THE FLOOR. AND ELECTRICAL CABLES CAN MAKE A ELECTRICAL FAILURE AMD ACTIVATED THE AIRBAGS. *TR
Incident date: Jan 1, 2015
TE CAR IS FLOOD INSIDE BECAUSE THERES A AC DRAIN BLOCK AND THIS PRODUCE MELT AND SMELLES AND DA,AGES AND OXIDENT THE FLOOR. AND ELECTRICAL CABLES CAN MAKE A ELECTRICAL FAILURE AMD ACTIVATED THE AIRBAGS. *TR
Incident date: Oct 22, 2014
THE DASHBOARD AND DOOR PANELS ARE MELTING,CRACKING AND STICKY AND THE GLARE OFF THE DASHBOARD IS VERY DANGEROUS TO THE DRIVER AND OTHER DRIVERS ON THE ROAD. I THINK LEXUS SHOULD ISSUE A RECALL ON THESE PARTS BEFORE SOMEONE GETS REALLY HURT. *TR
Incident date: Nov 14, 2014
THERE IS A SQUEAKING NOISE WHENEVER THE CARE STEERING WHEEL IS TURNED EITHER WAYS. IT GETS A LITTLE BIT DIFFICULT TO TURN SOMETIMES. I HAVE CHECKED THE POWER STEERING FLUID LEVEL AND IT IS OKAY AS PRESCRIBED. I HAVE JUST GOTTEN BACK FROM MY MECHANIC AND HE INFORMED ME THAT HIS VEHICLE TOYOTA IS HAVING THE SAME PROBLEM. PLEASE LET ME KNOW IF THERE HAS BEEN SOME ISSUE WITH THIS CAR. *JS
Incident date: Nov 14, 2014
THERE IS A SQUEAKING NOISE WHENEVER THE CARE STEERING WHEEL IS TURNED EITHER WAYS. IT GETS A LITTLE BIT DIFFICULT TO TURN SOMETIMES. I HAVE CHECKED THE POWER STEERING FLUID LEVEL AND IT IS OKAY AS PRESCRIBED. I HAVE JUST GOTTEN BACK FROM MY MECHANIC AND HE INFORMED ME THAT HIS VEHICLE TOYOTA IS HAVING THE SAME PROBLEM. PLEASE LET ME KNOW IF THERE HAS BEEN SOME ISSUE WITH THIS CAR. *JS
Incident date: Oct 3, 2014
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY EXPERIENCED AN UNINTENDED ACCELERATION AND CRASHED INTO A TREE. THE CONTACT MENTIONED THAT THE DRIVER WAS DEPRESSING THE BRAKE PEDAL WHEN THE VEHICLE SUDDENLY ACCELERATED UP TO 16 MPH. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE... Read more
Crash
1 injured
Incident date: Oct 15, 2012
TL* THE CONTACT OWNS A 1996 LEXUS ES300. THE CONTACT STATED THAT WHILE PARKED, A STRONG ODOR OF FUEL WAS COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER NECK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,340. UPDATED 03/24/15*LJ UPDATED 10/19/2015*JS
Incident date: Jan 1, 2014
THE REARVIEW MIRROR BECAME HAZY AND CAN NO LONGER SEE OUT OF IT. THE HAZE IS IN THE INSIDE OF THE MIRROR. *TR
Incident date: Aug 1, 2014
THE AIRBAGS IN THE FRONT OF THE CAR DROPPED AND IT WEIGHS THE FRONT OF THE CAR DOWN SO I NEED TO WARM UP THE CAR SO THAT THE FRONT ENGINE RISES AND DOESN'T SCRAPE WHEN YOU TURN THE WHEEL. PLEASE ADVISE IF THIS CAN BE CHECKED BY LEXIS FOR SAFETY REASONS FREE OF CHARGE. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS INQUIRY. KIND REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM O... Read more
Incident date: Aug 1, 2014
THE AIRBAGS IN THE FRONT OF THE CAR DROPPED AND IT WEIGHS THE FRONT OF THE CAR DOWN SO I NEED TO WARM UP THE CAR SO THAT THE FRONT ENGINE RISES AND DOESN'T SCRAPE WHEN YOU TURN THE WHEEL. PLEASE ADVISE IF THIS CAN BE CHECKED BY LEXIS FOR SAFETY REASONS FREE OF CHARGE. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS INQUIRY. KIND REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM O... Read more
Incident date: Mar 5, 2014
ON OR ABOUT MARCH 5TH 2014, I ATTEMPTED TO OPEN THE TAILGATE ON OUR 2009 LEXUA RX350 AND ENCOUNTERED HOT MELTED RUBBER STICKING TO MY FINGERS. I REMOVED THE STICKY BLACK RUBBER FROM THE LOCK, BUT IT WAS DIFFICULT TO REMOVE THE TAR-LIKE MATERIAL. AS A CERTIFIED ELECTRICAL TECHNICIAN, I CONCLUDED THAT THE ELECTRICAL SWITCH ON THAT TAILGATE LOCK STUCK AND HEATED TO A POINT THAT MELTED RUBBER, MAKIN... Read more
Incident date: Mar 5, 2014
ON OR ABOUT MARCH 5TH 2014, I ATTEMPTED TO OPEN THE TAILGATE ON OUR 2009 LEXUA RX350 AND ENCOUNTERED HOT MELTED RUBBER STICKING TO MY FINGERS. I REMOVED THE STICKY BLACK RUBBER FROM THE LOCK, BUT IT WAS DIFFICULT TO REMOVE THE TAR-LIKE MATERIAL. AS A CERTIFIED ELECTRICAL TECHNICIAN, I CONCLUDED THAT THE ELECTRICAL SWITCH ON THAT TAILGATE LOCK STUCK AND HEATED TO A POINT THAT MELTED RUBBER, MAKIN... Read more
Incident date: Dec 25, 2014
THE PRESENT IS TO EXPRESS MY CONCERN IN REGARDS TO HOW THE INTERIOR OF MY LEXUS IS250 HAS MELTED AND DETERIORATED. THE DASH BOARD IS COMPLETELY SHINY WHICH CAUSES A BRIGHT REFLECTION IN MY WINDSHIELD WHILE DRIVING. ALONG WITH THE GLARE IN THE WINDSHIELD, THE MELTING PLASTIC COULD TAMPER WITH THE FUNCTIONING OF MY AIRBAGS AND MAY EVEN BE RELEASING HARMFUL CHEMICALS. AFTER READING AND RESEARCHING AB... Read more
Incident date: Dec 1, 2011
I OWN A 2007 LEXUS GS450 HYBRID. WHILE DRIVING AT VARIOUS SPEEDS AND ENGAGING THE BRAKES, THE VEHICLE WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THIS HAS HAPPENED NUMEROUS TIMES OVER THE YEARS INTERMITTENTLY. THE FAILURE MILEAGE WAS AT VARIOUS ... Read more
Incident date: Sep 23, 2014
2010 LEXUS RX350. CONSUMER HAD TRANSMISSION SHIFTER ASSEMBLY REPLACED. CONSUMER ALSO WANT TO KNOW IF HE CAN BE REIMBURSED. ACCORDING TO THE INVOICE, THE SHIFTER WOULD GET STUCK WHEN SHIFTING FROM NEUTRAL TO DRIVE. THE CONSUMER STATED ONCE THE GEAR WAS IN DRIVE, IT SLIPPED OUT SEVERAL TIMES. *JB
Incident date: Oct 1, 2013
MELTED, GOOEY, RUBBER STRIP ON REAR HATCHBACK OPENER (CAUSED BY ELECTRICAL DOOR OPENER SWITCH OVERHEATING?) *TR
Incident date: Oct 1, 2013
MELTED, GOOEY, RUBBER STRIP ON REAR HATCHBACK OPENER (CAUSED BY ELECTRICAL DOOR OPENER SWITCH OVERHEATING?) *TR
Incident date: Aug 13, 2014
AFFECTED PART IS THE DASHBOARD THE DASHBOARD IS SHINY TO WERE I CAN'T SEE WHEN THE SUN OR AT NIGHT HEADLIGHTS REFLECTS OFF IT. ITS STICKY AND SOFT AND MELTING. I REALLY TRY NOT TO DRIVE IT IF NECESSARY. *TR
Incident date: Sep 18, 2014
WHILE STOPPED, HEARD A POP ON LEFT REAR WINDOW, GLASS SHATTERED AND STARTED FALLING INTO CAR LIKE A WATERFALL. *TR
Incident date: Dec 22, 2010
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY WAS NOT AVAILABLE. THE CONTACT FELT THAT THE MA... Read more
Incident date: Aug 13, 2011
WHILE DRIVING DOWN THE INTERSTATE RETURNING FROM A FAMILY TRIP FROM MISSISSIPPI AT APPROXIMATELY 150 MILES FROM MY HOME THE RX300 STOPPED ON THE HIGHWAY AND WOULD NOT PULL FORWARD IN ANY DRIVE POSITION. IT WAS ABOUT 10PM AND MOST BUSINESSES WERE CLOSED. AFTER PULLING OFF THE ROAD, I TRIED PUTTING THE CAR IN VARIOUS DRIVE POSITIONS AND IT WOULD NEVER GAIN ANY MOMENTUM. I SLOWLY PULLED BACK ONTO TH... Read more
Incident date: Nov 28, 2014
PURCHASED VEHICLE FROM DEALERSHIP. DROVE HOME ON THE EXPRESSWAY. AT 40-60 MPH AFTER FIVE MINUTES THE ENTIRE UNDER CARRIAGE STARTING VIBRATING AND MAKING A WHISTLING SOUND. WHEN I TURN THE VEHICLE LEFT OR RIGHT THE CAR LOOSES BALANCE. I BROUGHT IT BACK THREE TIMES TO THE DEALERSHIP AND IT IS NOT FIXED. THEY CHANGED THE WHEEL BEARINGS BOTH SIDES IN THE FRONT, AND A WHEEL ALIGNMENT WHICH DID NOT SO... Read more
Incident date: Nov 28, 2014
PURCHASED VEHICLE FROM DEALERSHIP. DROVE HOME ON THE EXPRESSWAY. AT 40-60 MPH AFTER FIVE MINUTES THE ENTIRE UNDER CARRIAGE STARTING VIBRATING AND MAKING A WHISTLING SOUND. WHEN I TURN THE VEHICLE LEFT OR RIGHT THE CAR LOOSES BALANCE. I BROUGHT IT BACK THREE TIMES TO THE DEALERSHIP AND IT IS NOT FIXED. THEY CHANGED THE WHEEL BEARINGS BOTH SIDES IN THE FRONT, AND A WHEEL ALIGNMENT WHICH DID NOT SO... Read more
Incident date: Nov 28, 2014
PURCHASED VEHICLE FROM DEALERSHIP. DROVE HOME ON THE EXPRESSWAY. AT 40-60 MPH AFTER FIVE MINUTES THE ENTIRE UNDER CARRIAGE STARTING VIBRATING AND MAKING A WHISTLING SOUND. WHEN I TURN THE VEHICLE LEFT OR RIGHT THE CAR LOOSES BALANCE. I BROUGHT IT BACK THREE TIMES TO THE DEALERSHIP AND IT IS NOT FIXED. THEY CHANGED THE WHEEL BEARINGS BOTH SIDES IN THE FRONT, AND A WHEEL ALIGNMENT WHICH DID NOT SO... Read more
Incident date: Nov 16, 2014
WHILE DRIVING BACK HOME FROM A ROAD TRIP I NOTICED THAT THE STEERING WHEEL STARTED TO SHAKE AND I HEARD A KNOCKING NOISE. I WAS DRIVING APPROXIMATELY 50-60MPH. I SLOWED DOWN AND TRIED TO PULL OVER BUT BEFORE I COULD DO SO, MY FRONT PASSENGER WHEEL (THE ENTIRE RIM AND TIRE) BROKE OFF OF THE CAR. LUCKILY I HAD ENOUGH MOMENTUM AND WAS ABLE TO PULL THE CAR OVER SAFELY TO THE GRASSY SHOULDER. I PURCH... Read more
Incident date: Nov 16, 2014
WHILE DRIVING BACK HOME FROM A ROAD TRIP I NOTICED THAT THE STEERING WHEEL STARTED TO SHAKE AND I HEARD A KNOCKING NOISE. I WAS DRIVING APPROXIMATELY 50-60MPH. I SLOWED DOWN AND TRIED TO PULL OVER BUT BEFORE I COULD DO SO, MY FRONT PASSENGER WHEEL (THE ENTIRE RIM AND TIRE) BROKE OFF OF THE CAR. LUCKILY I HAD ENOUGH MOMENTUM AND WAS ABLE TO PULL THE CAR OVER SAFELY TO THE GRASSY SHOULDER. I PURCH... Read more
Incident date: Dec 9, 2014
THE RUBBER COVER OF THE LIFTGATE SENSOR MELTED. I AM CONCERNED ABOUT IT CATCHING FIRE. I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OWNERS WITH THE SAME ISSUE. THE BLACK RUBBER MELTS AND STICKS TO FINGERS. I ALSO CAUSES THE SENSOR TO MALFUNCTION SINCE THE RUBBER PIECE INTERFERES WITH THE SENSOR. *TR
Incident date: Dec 9, 2014
THE RUBBER COVER OF THE LIFTGATE SENSOR MELTED. I AM CONCERNED ABOUT IT CATCHING FIRE. I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OWNERS WITH THE SAME ISSUE. THE BLACK RUBBER MELTS AND STICKS TO FINGERS. I ALSO CAUSES THE SENSOR TO MALFUNCTION SINCE THE RUBBER PIECE INTERFERES WITH THE SENSOR. *TR
Incident date: Nov 23, 2014
THIS VEHICLE HAS A PROBLEM WITH RANDOM HARD DOWN SHIFTING WHEN IT IS ALMOST STOPPED. THE HARD DOWN SHIFT WILL HAPPEN AND THEN VEHICLE WILL LUNGE FORWARD. I DID SLIGHT RUN INTO THE BACK OF ANOTHER VEHICLE WHEN THIS HAPPENED IN A PARKING LOT. THIS COULD BE POTENTIALLY VERY DANGEROUS IF THE LUNGE WOULD HIT A PEDESTRIAN OR CAUSE THE VEHICLE TO ENTER HEAVY TRAFFIC. I HAVE REPORTED THIS MANY TIMES ... Read more