Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jan 23, 2015
TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 10, 2014
TL* THE CONTACT OWNS A 2004 LEXUS ES330. THE CONTACT STATED THAT ODORLESS FUMES WERE EMITTING INTO THE VEHICLE WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE EXHAUST SYSTEM WAS CORRODED WHICH CAUSED FUMES TO LEAK INTO THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DETERMINED THAT THE ENTIRE EXHAUST SYSTEM NEEDED... Read more
Incident date: Jan 5, 2015
THE VVTI HOSE (ENGINE OIL COOLER PIPE) ON MY LEXUS RUPTURED WHILE I WAS DRIVING WHICH THEN CAUSED A MASSIVE OIL LEAK IN JUST A COUPLE OF MINUTES. THIS WAS A FAULTY DESIGN BY TOYOTA, RUBBER PART WAS USED INSTEAD OF ALL ONE PIECE METAL PART. THIS SHOULD HAVE BEEN A RECALL. MY TOTAL COST OF REPAIR IS $367 U.S. DOLLARS AND I AM FILING A COMPLAINT WITH TOYOTA TO GET MY MONEY BACK. *TR
Incident date: Oct 15, 2014
TL*THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, AND APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BRAKES NEEDED TO BE REALIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ... Read more
Incident date: Jan 15, 2015
TL*THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED THAT WHILE THE VEHICLE PARKED, THERE WAS A FUEL ODOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED RECALL NOTICE OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL... Read more
Incident date: Jan 1, 2014
NOTED SEVERAL CRACKS ACROSS DASHBOARD AND IS DISINTEGRATING. LEXUS NOT HELPFUL SUBSEQUENT STORIES ON ABC ACTION NEWS TAMPA OF KNOWN PROBLEM WITH DASHES. *TR
Incident date: Jan 1, 2014
NOTED SEVERAL CRACKS ACROSS DASHBOARD AND IS DISINTEGRATING. LEXUS NOT HELPFUL SUBSEQUENT STORIES ON ABC ACTION NEWS TAMPA OF KNOWN PROBLEM WITH DASHES. *TR
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO JERK AND FAILED TO ACCELERATE AS THE VEHICLE STABILITY CONTROL AND TRACTION CONTROL OFF WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY AND E- S... Read more
Incident date: Jan 21, 2015
I HAVE A 2009 LEXUS IS 250 WITH A MELTING DASHBOARD AND PANELS THAT I HAD MY SERVICE ADVISOR CHECK AFTER INSPECTING IT HE TOOK PICTURES AND SENT IT TO LEXUS HEADQUARTERS AND TOLD ME TO WAIT 2 MONTHS FOR THERE REPLY AND ITS BEEN PAST 2 MONTHS ALREADY.SO AS OF JAN. 21, 2015 MY GIRLFRIEND TOLD ME THAT SHE HAS A HARD TIME DRIVING THE CAR BECAUSE OF THE GLARE FROM THE DASHBOARD WHEN THE SUN HITS IT SO ... Read more
Incident date: Aug 16, 2014
HEAT CAUSES THE DASHBOARD AND DOOR PANELS TO MELT. THE DASHBOARD WHEN MELTED CAUSES A GLARE ON THE WINDSHIELD, THAT MAKES IT HARD TO SEE OBJECTS ON THE ROAD. *TR
Incident date: Dec 15, 2014
IN THE LAST 30 DAYS THE CHROME ON THE INSIDE OF 2 WHEELS WHERE THE TIRES BEAD SEALS HAS SHOWN TO BE DEFECTIVE AND THE TIRES WILL NOT HOLD AIR. I AM AFRAID OF THE TIRES BEAD THAT SEALS AGAINST THIS PART OF THE RIM LOSING AIR AT A HIGH RATE WHEN DRIVING AT HIGHWAY SPEEDS OR, GOING AROUND A CURVE. SO FAR THE FLATS HAVE ACCRUED ONCE IN THE GARAGE AND THE OTHER AT A SLOW SPEED. I WOULD GUESS THE 2 R... Read more
Incident date: Jan 1, 2010
THE DASHBOARD IS TURNING INTO A STICKY SHINY MESS. IN BRIGHT SUNLIGHT THE DASH IS SO SHINY THAT IT REFLECTS THE SUNSHINE BACK INTO THE INSIDE OF THE WINDSHIELD MAKING IT VERY HARD TO SEE OUT WHEN DRIVING IN CERTAIN CONDITIONS. ALTHOUGH THE DASH LOOKS TERRIBLE AND ONE COULD THINK THAT IT'S JUST A COSMETIC ISSUE, THAT IS NOT THE CASE AS THE CONDITIONS THAT THE DASHBOARD REFLECTS THE LIGHT INTO THE W... Read more
Incident date: Jan 16, 2015
THE VVTI HOSE ON MY LEXUS RUPTURED WHICH THEN CAUSED A MASSIVE OIL LEAK. *TR
Incident date: Jan 20, 2015
WHILE DRIVING APPROXIMATELY 45 MPH THE PASSENGER SIDE DOOR UNLOCKED AND OPENED SLIGHTLY, THE DOOR SENSOR BEGAN TO CHIME AND THE RED DOOR AJAR SYMBOL DISPLAYED ON THE DASHBOARD. THERE WERE NO PASSENGERS IN THE CAR, ONLY THE DRIVER, WHO HAD BEEN DRIVING FOR MORE THAN ONE HOUR, WITH NO REASON TO TOUCH THE PASSENGER SIDE DOOR. *TR
Incident date: Dec 30, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 22, 2014
CAM GEAR NOISE WHILE START UP. IS 350 HAD A RECALL FOR THAT, BUT NOT FOR IS 250. *TR
Incident date: Jan 22, 2014
CAM GEAR NOISE WHILE START UP. IS 350 HAD A RECALL FOR THAT, BUT NOT FOR IS 250. *TR
Incident date: Oct 1, 2012
MELTING DASH AND DOOR PANELS. *TR
Incident date: Dec 1, 2014
T-SB-0201-11 FROM TOYOTA/LEXUS STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS TSB AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECT... Read more
Incident date: Dec 1, 2014
T-SB-0201-11 FROM TOYOTA/LEXUS STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS TSB AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECT... Read more
Incident date: Jan 19, 2015
I TOOK MY CAR IN FOR A ROUTINE SERVICE; WHEN I WENT TO PICK IT UP I WAS TOLD THAT THE RACK AND PINION WAS LEAKING, THERE WAS A TEAR IN THE BOOT AND IT WAS LEAKING FLUID, AFTER BEING QUOTED $1800 FOR PARTS AND LABOR I DECLINED THE REPAIR. I FIND IT HARD TO BELIEVE THAT A 7 YEAR OLD CAR WITH MAJORITY OF HIGHWAY MILES WOULD HAVE AN ISSUE WITH THE RACK AND PINION GOING BAD. WHEN I CAME HOME I DID S... Read more
Incident date: Jan 8, 2015
ON 1/8/15 AT APPROX. 9:30 AM, I WAS DRIVING TO WORK SOUTH ON HWY 95 NEAR EXIT 67 . SUDDENLY, OTHER DRIVERS WERE FRANTICALLY WAVING AT ME TO PULL OVER ONTO THE SHOULDER OF THE HIGHWAY. WHAT THEY SAW ( AND WHICH I COULDN'T), WAS THAT THERE WERE FLAMES UNDER MY CAR. I PULLED OVER AND GOT OUT OF THE CAR. WITHIN SECONDS ( NOT EVEN A FULL MINUTE), THE ENTIRE CAR WAS ENGULFED IN FLAMES AND SOON BECAME A... Read more
Fire
Incident date: Jan 13, 2015
WHILE TRAVELING AT A RATE OF 40 MPH I PRESSED THE ACCELERATOR TO GO FASTER WHEN SUDDENLY THE CAR HESITATED AND BEGAN JERKING AND SLOWING ABRUPTLY. THANK HEAVENS NO ONE WAS FOLLOWING ME CLOSELY OR I MAY HAVE BEEN REAR ENDED. AFTER THIS "BRUSH WITH DEATH EXPERIENCE, I HAVE LEARNED THAT LEXUS HAS HAD NUMEROUS COMPLAINTS ABOUT THEIR ENGINES AND TRANSMISSIONS. I AM VERY CONCERNED ABOUT DRIVING THE VEH... Read more
Incident date: May 28, 2014
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE SPECIFICS OF THE FAILURE WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,0... Read more
Incident date: Jan 23, 2013
I RECENTLY READ ABOUT THE ISSUE WITH THE LEXUS IS MODEL BEING GIVEN A TECHNICAL ADVISORY FOR THE BREAKDOWN OF THE DASHBOARD AND I WAS WONDERING WHY THIS PROBLEM IS ONLY ADDRESSED ON THE IS MODEL AND NOT THE ES AS WELL. I AM AN ES 2007 OWNER WHO IS AND HAS BEEN EXPERIENCING THE SAME PROBLEM FOR MANY MONTHS NOW. I WAS TOLD BY LEXUS THAT TO REPLACE IT WOULD COST $3000 AND I HAVE ALREADY REPLACED TH... Read more
Incident date: Jan 1, 2014
PART# 84840G 8484021010 SWITCH ASSEMBLY, BACK DOOR OPENER - RUBBER COVER OF SWITCH HOUSING DETERIORATES/DEPOLYMERIZES LEAVING BEHIND A HAZARDOUS GOO AND HINDERING OPERATION OF REAR HATCH RELEASE MECHANISM. *TR
Incident date: Jan 13, 2015
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING APPROXIMATELY 30 MPH, THE HEADLIGHT DIMMER CREATED POOR VISIBILITY. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE DEALER STATED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000. UPDATED 03/24/15*LJ UPDATED 9/18/2017*CN
Incident date: Nov 22, 2014
TWICE, WITH TWO DIFFERENT DRIVERS, THIS VEHICLE HAS ACCELERATED/SURGED AT A STOP. THE VEHICLE WAS ABLE TO BE HELD STEADY BY PRESSING THE BRAKE AS HARD AS POSSIBLE, BUT VEHICLE STILL SURGED AND TRIED TO MOVE FORWARD. ON THE FIRST INCIDENT, THE VEHICLE WAS PUT IN NEUTRAL AND CONTINUED TO REV MOMENTARILY. AFTER THE FIRST INCIDENT, THE LEXUS OEM FLOOR MAT (STANDARD, NOT ALL SEASON) WAS REMOVED. ... Read more
Incident date: Nov 22, 2014
TWICE, WITH TWO DIFFERENT DRIVERS, THIS VEHICLE HAS ACCELERATED/SURGED AT A STOP. THE VEHICLE WAS ABLE TO BE HELD STEADY BY PRESSING THE BRAKE AS HARD AS POSSIBLE, BUT VEHICLE STILL SURGED AND TRIED TO MOVE FORWARD. ON THE FIRST INCIDENT, THE VEHICLE WAS PUT IN NEUTRAL AND CONTINUED TO REV MOMENTARILY. AFTER THE FIRST INCIDENT, THE LEXUS OEM FLOOR MAT (STANDARD, NOT ALL SEASON) WAS REMOVED. ... Read more
Incident date: May 22, 2014
SAFETY RECALL SENT MAY 22 2014 REGARDING BRAKE PEDAL LOAD SENSING SWITCH. AFTER SEVERAL CALLS AND ATTEMPTED APPOINTMENTS LEXUS STATES THEY DO NOT HAVE THE PART TO FIX THE DEFECTIVE DEVICE AND I NEED TO WAIT UNTIL PART IS AVAILABLE. CURRENTLY 8 MONTHS AND COUNTING WITHOUT A FIX IN PLACE. *TR
Incident date: Jan 1, 2015
GOING AROUND A TRAFFIC CIRCLE THE BACK OF THE TRUCK SLIDES AWAY AND STEERING IS PROBLEMATIC. IT'S A VERY DISCONCERTING FEELING. I KEEP HEARING A KNOCKING SOUND FROM THE UNDERSIDE EVEN OVER SMALL BUMPS OR ROUGH ROAD. *TR
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS CONTACTED AND EXPLAINED TO THE CONTACT THAT THERE WASN'T A FINALIZED REMEDY FOR THE VEHICLE. THE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.
Incident date: May 2, 2011
I HAVE A 2006 LEXUS IS250, I WANT TO REPORT THAT MY DASHBOARD AND DOOR PANELS ARE MELTING AND PEELING APART. THIS HAS BEEN GOING ON FOR ABOUT 4 YEARS NOW. I KNOW THERE HAS BEEN NUMEROUS COMPLAINTS ABOUT THIS, I AM ALSO REPORTING I HAVE THE ISSUE. *TR
Incident date: May 2, 2011
I HAVE A 2006 LEXUS IS250, I WANT TO REPORT THAT MY DASHBOARD AND DOOR PANELS ARE MELTING AND PEELING APART. THIS HAS BEEN GOING ON FOR ABOUT 4 YEARS NOW. I KNOW THERE HAS BEEN NUMEROUS COMPLAINTS ABOUT THIS, I AM ALSO REPORTING I HAVE THE ISSUE. *TR
Incident date: Jan 1, 2010
OVER THE YEARS MY DASHBOARD HAS DETERIORATED, THE RUBBER HAS BECOME STICKY AND NASTY JUST LIKE ALL THE OTHER LEXUS VEHICLES IN COMPLAINTS. I UNDERSTAND THERE IS A RECALL REGARDING THIS MATTER BUT NOT MY YEAR. I DO NOT UNDERSTAND WHY THIS WOULDN'T APPLY TO ALL THE 2002 MODELS THAT ARE EXPERIENCING THE EXACT SAME ISSUE! PLEASE, COULD SOMEONE ENLIGHTEN ME? ME VEHICLE HAS 120,000 MILES ON IT AND I... Read more
Incident date: Mar 14, 2014
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Incident date: Mar 14, 2014
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Incident date: Jan 7, 2015
I WAS DRIVING INTO A PARKING STRUCTURE AND WAS STARTLED BY SOMETHING INSIDE THE CAR FALLING. I LOST CONTROL OF THE VEHICLE AND RAN HEAD-ON INTO A CONCRETE POLE. THE AIRBAGS DID NOT DEPLOY. THE CAR WAS DEEMED A TOTAL LOSS AND, IN AN ACCIDENT OF THAT TYPE, IT WAS SCARY THAT THE AIRBAGS DID NOT DEPLOY. *TR
Crash
Incident date: Jan 12, 2015
THE LOWER BALL JOINT IS MAKING SQUEAKING NOISES. THIS IS A COMMON ISSUE FACED BY OWNERS OF LEXUS GS300 MANUFACTURED BETWEEN 1998-2002. THERE MIGHT BE A MANUFACTURING DEFECT OR IMPROPER LUBRICATION CAUSING THE BALL JOINT TO BREAK. THERE ARE SEVERAL LIFE THREATENING INCIDENTS THAT HAVE TAKEN PLACE SO FAR: HTTP://WWW.CHRISANDNAT.COM/PROJECTS/LEXUSBALLJOINT/BALLJOINT.HTM HTTP://WWW.CLUBLEXUS.COM/F... Read more
Incident date: Oct 15, 2008
TL* THE CONTACT OWNS A 2004 LEXUS ES 330. WHILE DRIVING APPROXIMATELY 20 MPH, THE ACCELERATOR PEDAL BECAME UNRESPONSIVE AND CAUSED THE VEHICLE TO DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Incident date: Jan 6, 2015
TL* THE CONTACT OWNS A 2014 LEXUS GS 350. WHILE DRIVING 10 MPH, THE VEHICLE LOST TRACTION AND CRASHED INTO A DITCH AFTER THE TRACTION WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT WAS DRIVING DURING INCLEMENT WEATHER AND STATED THAT THE TRACTION WARNING INDICATOR ILLUMINATED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT... Read more
Crash
Incident date: Nov 18, 2014
BRAKES DID NOT APPLY AS EXPECTED, EXPERIENCING A SIGNIFICANT "PUSH" WHILE BRAKING AT LOW SPEED. IT WAS SO OBVIOUS THAT I HAD TO STEP ON THE BRAKE PEDAL TO KEEP THE CAR FROM RUNNING OUT INTO THE CAR IN FRONT. THIS ONE TIME I CRASHED INTO FRONT CAR. I TOOK IT TO DEALER TO CHECK THE BRAKES, AND HE IS SAYING THEY ARE HYBRID AND THATS HOW THEY WORK. THIS IS NOT ACCEPTABLE AS THE BRAKES ARE MEANT T... Read more
Crash
Incident date: Nov 18, 2014
BRAKES DID NOT APPLY AS EXPECTED, EXPERIENCING A SIGNIFICANT "PUSH" WHILE BRAKING AT LOW SPEED. IT WAS SO OBVIOUS THAT I HAD TO STEP ON THE BRAKE PEDAL TO KEEP THE CAR FROM RUNNING OUT INTO THE CAR IN FRONT. THIS ONE TIME I CRASHED INTO FRONT CAR. I TOOK IT TO DEALER TO CHECK THE BRAKES, AND HE IS SAYING THEY ARE HYBRID AND THATS HOW THEY WORK. THIS IS NOT ACCEPTABLE AS THE BRAKES ARE MEANT T... Read more
Crash
Incident date: Sep 18, 2013
DASHBOARD HAS MELTED WITH A LIQUID APPEARANCE. WHEN THE SUN IS HIGH IN THE SKY, A REFLECTION CAUSES A SEVERE GLARE ON THE WINDSHIELD. OFTEN IT IS NECESSARY TO MOVE MY HEAD OVER AROUND THE GLARE TO SEE WHATS DIRECTLY IN FRONT. THE DEALER SO FAR HAS JUST STATED WE SHOULD GET THE DASH REPLACED AT OUR EXPENSE, BUT THIS DOES NOT SEEM LIKE SOMETHING THAT SHOULD HAVE TO BE REPLACED ON A LUXURY CAR AFTER ... Read more
Incident date: Sep 18, 2013
DASHBOARD HAS MELTED WITH A LIQUID APPEARANCE. WHEN THE SUN IS HIGH IN THE SKY, A REFLECTION CAUSES A SEVERE GLARE ON THE WINDSHIELD. OFTEN IT IS NECESSARY TO MOVE MY HEAD OVER AROUND THE GLARE TO SEE WHATS DIRECTLY IN FRONT. THE DEALER SO FAR HAS JUST STATED WE SHOULD GET THE DASH REPLACED AT OUR EXPENSE, BUT THIS DOES NOT SEEM LIKE SOMETHING THAT SHOULD HAVE TO BE REPLACED ON A LUXURY CAR AFTER ... Read more
Incident date: Sep 5, 2014
TL* THE CONTACT OWNS A 2004 LEXUS ES330. THE CONTACT STATED THAT THE DRIVERS SIDE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED UNKNOWN REPAIRS BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Jan 8, 2015
TL* THE CONTACT OWNS A 1999 LEXUS RX300. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO DRIVE OR REVERSE. WHILE ATTEMPTING TO MAKE A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE HOOD OF THE VEHICLE. AS A RESULT, THE VEHICLE SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300,000.
Incident date: Jul 5, 2013
OVER A FEW YEARS THE DASHBOARD OF MY CAR HAD DRASTICALLY BECOME STICKY AND SHINY. ANYTIME THE CAR IS VALETED OR REQUIRED TO SHOW A TEMPORARY PARKING TAG THE PAPER STICKS OR ANYTHING THAT TOUCHES IT STICKS. ALSO, WHILE DRIVING IT CREATES A TERRIBLE GLARE ON THE WINDSHIELD, CAUSING IT HARD TO SEE OUT THE WINDOW. *TR
Incident date: Oct 21, 2014
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THE PERSON DRIVING SAW SMOKE STARTING TO EMIT FROM UNDER THE PASSENGER SEAT, AFTER THE SEAT HEATER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN FOUND A SMALL BURN HOLE ON THE LEFT SIDE OF THE DRIVER SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,200. UPDATED 2/24/15*CN LEXUS INFOR... Read more
Fire