Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 7, 2014
THE PISTONS THAT HOLD UP THE TRUNK FAILED. THE TRUNK FELL ON ME AND CAUSED INJURY. THESE PARTS SHOULD BE REPLACE AT THE EXPENSE OF LEXUS. IN ADDITION, THE SAME PARTS THAT SUPPORT THE HOOD, ALSO JUST FAILED. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED IN ORDER TO PREVENT FURTHER INJURY. *TR
Incident date: Oct 17, 2012
DASHBOARD STICKY, SHINY AND CRACKED ALL OVER. THE HOOD IS STARTING TO RUST. *TR
Incident date: Jan 1, 2013
MY REAR VIEW MIRROR IS DISCOLORED AND HAS BLACK SPOTS ON IT. IT'S A SAFETY ISSUE AND IT'S DIFFICULT TO SEE. I'VE TOLD THE DEALER SEVERAL TIMES AND THEY SAID IT WOULD COST OVER 800 TO REPLACE THE PART. I SEE MANY LEXUS OWNERS HAVE THE SAME ISSUE AND I BELIEVE ITS A DEFAULT IN THE PART. I DON'T THINK I SHOULD PAY 800 TO HAVE IT REPLACED. *TR
Incident date: Jan 1, 2013
MY REAR VIEW MIRROR IS DISCOLORED AND HAS BLACK SPOTS ON IT. IT'S A SAFETY ISSUE AND IT'S DIFFICULT TO SEE. I'VE TOLD THE DEALER SEVERAL TIMES AND THEY SAID IT WOULD COST OVER 800 TO REPLACE THE PART. I SEE MANY LEXUS OWNERS HAVE THE SAME ISSUE AND I BELIEVE ITS A DEFAULT IN THE PART. I DON'T THINK I SHOULD PAY 800 TO HAVE IT REPLACED. *TR
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 2001 LEXUS RX300. WHILE DRIVING 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Incident date: Feb 10, 2015
RECENTLY TOOK MY 2012 LS460 INTO DEALER FOR BRAKING ISSUES. WHEN BRAKES APPLIED, CAR WOULD NOSE DIVE AS IT CAME TO A COMPLETE STOP. WHEN PRESSING BRAKE PEDAL IT MAKE A SQUEAKING NOISE. BRAKE PEDAL WAS ALWAYS SOFT, FELT LIKE NO BRAKE PADS LEFT BUT THEY ALL HAD RECENTLY BEEN CHECKED 3 MONTHS AGO AND HAD 10MM LEFT. WHEN BRAKING, YOU CAN FEEL VIBRATIONS IN THE PEDAL. LEXUS DEALER CONFIRMED FAULTY BRAK... Read more
Incident date: Mar 17, 2011
I HAD VISITED THE DEALER SEVERAL TIMES TO TELL THEM FIRST ABOUT MY LEATHER SEATS. THE LEATHER HAS CRACKED AND THE LAYER HAS PEELED. AND MY DASHBOARD HAS CRACKS AND IT IS MELTED. EVERY TIME THE CAR WENT INTO SERVICE I HAD SPOKEN WITH SEVERAL ADVISORS AND 2-3 SERVICE MANAGERS. THEY TOOK PICTURES AND THEY SAID THAT THEY WILL GET BACK TO ME. I MADE SURE I DID ALL OF THIS BEFORE THE FACTORY WARRANTY EX... Read more
Incident date: Jan 1, 2010
DASHBOARD IS DEFECTIVE AND "MELTING." SURFACE HAS BECOME REFLECTIVE AND AS A RESULT OF THE DEFECT CAUSING GLARE ON THE WINDSHIELD WHICH MAKES IT DIFFICULT IF NOT IMPOSSIBLE TO SEE UNDER CERTAIN LIGHTING CONDITIONS. *TR
Incident date: Feb 1, 2012
DASHBOARD HAS BEEN CRACKING TO NO FAULT OF MY OWN- I LIVE IN FLORIDA AND IT CRACKS DUE TO HEAT AND NOW THE WHOLE DASHBOARD IS CRACKING AND PIECES FALLING OFF. *JS
Incident date: Jan 12, 2015
I SMELLED SOMETHING ELECTRICAL WHILE DRIVING BUT I BELIEVED IT WAS OUTSIDE. A DAY LATER I HAPPENED TO LOOK DOWN AT THE PASSENGER SIDE SEAT AND NOTICED A SMALL HOLE FORMING. THE SEAT WARMER MALFUNCTIONED AND BURNED THROUGH THE LEATHER LEAVING A HOLE IN MY BRAND NEW SEAT. I AM LUCKY I NOTICED THIS BEFORE ANY MORE DAMAGE WAS DONE. *JS
Incident date: Jan 2, 2014
TL* THE CONTACT OWNS A 2008 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED ON ITS OWN WITHOUT WARNING. THE SPEED REDUCED AFTER THE CONTACT APPLIED THE BRAKE PEDAL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING ON TWO SEPARATE OCCASIONS; HOWEVER, THE FAILURE COULD NOT BE LOCATED BOTH TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Dec 15, 2014
MY 2006 GX470'S DASH IS STARTING TO DISINTEGRATE IN FRONT OF MY EYES. FIRST ONE LITTLE LINE APPEARED ON MY DASH, IN FRONT OF THE PASSENGER AIRBAG, THEN A COUPLE WEEKS LATER A FEW MORE SHOWED UP, NOW THEY ARE STARTING TO TAKE OVER THE DASH AND IT HAS A STICKY SOFT TEXTURE TO IT LIKE IT IS MELTING. AT FIRST I THOUGHT IT WAS SOMETHING ON THE RAG I USED TO WIPE THE DASH AFTER THE CAR HAD BEEN WASHED, ... Read more
Incident date: Dec 23, 2014
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT NOTICED A STRONG FUEL ODOR. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 3/24/15*CN UPDATED 9/20/20... Read more
Incident date: Jan 29, 2015
THE "STARTER" ON MY 2008 LEXUS LS 460 L FAILED AFTER ONLY 7 YEARS AND 114K MILES OF SERVICE. IT IS UNFATHOMABLE AND UNCONSCIONABLE THAT THE "STARTER" SHOULD FAIL IN 7 YEARS AT 114K MILES ON ANY VEHICLE; LEAVING ME WITH A $1,900 FINANCIAL BURDEN FOR THE REPAIR JOB. IT IS MY UNDERSTANDING THAT A "ENGINE AND ENGINE COOLING: ENGINE" RECALL, ID # 86449, TO REPLACE THE "ENGINE COILS/SPRINGS," CALLED F... Read more
Incident date: Oct 27, 2014
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT STATED WHEN ATTEMPTING TO SHIFT INTO REVERSE AND ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP AND THE CONTACT HAD TO SHIFT INTO PARK. THE FAILURE OCCURRED MORE THAN ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE CONSUMER STATED WHEN SHE STEPPED ON ... Read more
Incident date: Oct 27, 2014
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT STATED WHEN ATTEMPTING TO SHIFT INTO REVERSE AND ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP AND THE CONTACT HAD TO SHIFT INTO PARK. THE FAILURE OCCURRED MORE THAN ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE CONSUMER STATED WHEN SHE STEPPED ON ... Read more
Incident date: Oct 27, 2014
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT STATED WHEN ATTEMPTING TO SHIFT INTO REVERSE AND ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP AND THE CONTACT HAD TO SHIFT INTO PARK. THE FAILURE OCCURRED MORE THAN ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE CONSUMER STATED WHEN SHE STEPPED ON ... Read more
Incident date: Feb 4, 2014
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 55 MPH ON A DARK ROAD, THE HEADLIGHTS FAILED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000.
Incident date: Jan 12, 2015
TL* THE CONTACT OWNS A 2012 LEXUS CT. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE IN THE FRONT DRIVER SIDE WHEEL AREA. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE PASSENGER SIDE AIR BAG DID NOT. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFI... Read more
Crash
1 injured
Incident date: Feb 1, 2015
I HAD PLACED MY TOLL ROADS TRANSPONDER (APPROX. 4"X4"X1/2') ON THE DASH IN FRONT OF THE CLOSED NAVIGATION PANEL. WHEN I PUT THE CAR IN REVERSE, THE NAVIGATION PANEL OPENED AUTOMATICALLY AND THE TRANSPONDER SLID UNDER THE PANEL, PREVENTING THE PANEL FROM OPENING OR CLOSING ALL OF THE WAY. I WAS UNABLE TO REMOVE THE TRANSPONDER SO I TOOK IT TO MY LEXUS DEALER WHO TOLD ME SINCE IT WAS NOT A "WARRAN... Read more
Incident date: Jan 26, 2015
APPLIED BRAKES TO SLOW VEHICLE COMING TO A STOP SIGN, THE CAR WOULD NOT STOP AND THE BRAKE PEDAL FELT LIKE THE TRACTION CONTROL ENGAGED, THE BRAKE RESISTED AND MADE A GRINDING NOISE, THE CAR FINALLY STOPPED,THERE WERE NO LIGHT INDICATORS ON THE DASH. I CONTINUED FOR ABOUT 1/4 MILE WITH 2 MORE STOP SIGNS WITH NO INCIDENT, ON THE 3RD STOP ( AT MY DESTINATION) THE CAR AGAIN WOULD NOT COME TO A COMPL... Read more
Incident date: Dec 1, 2013
EXTREMELY DISAPPOINTED BY A COUPLE OF ISSUES LEXUS REFUSES TO FIX. I BOUGHT THIS CAR WITH 84K ON THE ODOMETER AND LESS THAN A YEAR AFTER THAT ALL THESE PROBLEMS ARISE. THE STEERING IS SAFETY ISSUE THAT NEEDS TO BE REPLACED ASAP. DRIVING ANYTHING OVER 50 MPH THE STEERING STARTS TO BECOME NOTCHY AT THE CENTER AND AT TIMES DIFFICULT TO KEEP IN A STRAIGHT LINE. THE STEERING WHEEL WHINES AS I TURN ALMO... Read more
Incident date: Dec 1, 2013
EXTREMELY DISAPPOINTED BY A COUPLE OF ISSUES LEXUS REFUSES TO FIX. I BOUGHT THIS CAR WITH 84K ON THE ODOMETER AND LESS THAN A YEAR AFTER THAT ALL THESE PROBLEMS ARISE. THE STEERING IS SAFETY ISSUE THAT NEEDS TO BE REPLACED ASAP. DRIVING ANYTHING OVER 50 MPH THE STEERING STARTS TO BECOME NOTCHY AT THE CENTER AND AT TIMES DIFFICULT TO KEEP IN A STRAIGHT LINE. THE STEERING WHEEL WHINES AS I TURN ALMO... Read more
Incident date: Mar 1, 2014
AROUND 5000 MILES I NOTICED MY VEHICLE PULLING THE RIGHT. I TOOK THE CAR INTO LEXUS AND ASKED FOR IT TO BE REPAIRED. WHEN I PICKED THE CAR UP IT SEEMED BETTER BUT STILL NOT DRIVING STRAIGHT. I TOOK IT BACK AGAIN AND THEY REPAIRED IT AGAIN. BACK IN JULY AROUND 10000 MILES I NOTICED THE VEHICLE LEANING TO THE RIGHT MORE THAN 1 INCH. I TOOK IT IN FOR REPAIR AND WAS TOLD THEY WERE AWARE OF T... Read more
Incident date: Jan 12, 2015
TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE DRIVING APPROXIMATELY 40 MPH, TWO UNKNOWN WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED A COUPLE OF TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Incident date: Jul 29, 2011
DASHBOARD AND DOOR MATERIAL MELT/ARE MELTING. IF THE CAR IS NOT IN THE GARAGE THE DASHBOARD/DOOR MATERIAL WILL BE STICKY TO THE TOUCH. DASHBOARD AREA HAS MELTED AND REFLECTS ON THE MIRROR AS A GLARE. ISSUE CONTINUES TO GET WORSE OVER TIME AND THE LINING OF THE DOORS IS PEELING. THIS AFFECTS THE DOORS WHICH HAVE THE SAME MATERIAL AS THE DASHBOARD.
Incident date: Jan 7, 2014
I HAVE COMPLAINED TO THE LEXUS DEALERSHIP AS WELL AS SONIC ABOUT THIS DASHBOARD. MY WARRANTY WAS VALID MY FIRST SEVERAL COMPLAINTS, PICTURES WERE TAKEN BY A LEXUS REP AND SENT TO CORPORATE. AT THAT TIME CORPORATE DENIED COMPLAINT I PERSONALLY CALLED AND A REP TOLD ME THAT THEY HAVE RECEIVED CALLS IN REGARDS TO MELTING STICKY DASHBOARD AND THEY HAVING THIS PROBLEM WITH PEOPLE THAT LIVE IN HOT HUMID... Read more
Incident date: Jan 7, 2014
I HAVE COMPLAINED TO THE LEXUS DEALERSHIP AS WELL AS SONIC ABOUT THIS DASHBOARD. MY WARRANTY WAS VALID MY FIRST SEVERAL COMPLAINTS, PICTURES WERE TAKEN BY A LEXUS REP AND SENT TO CORPORATE. AT THAT TIME CORPORATE DENIED COMPLAINT I PERSONALLY CALLED AND A REP TOLD ME THAT THEY HAVE RECEIVED CALLS IN REGARDS TO MELTING STICKY DASHBOARD AND THEY HAVING THIS PROBLEM WITH PEOPLE THAT LIVE IN HOT HUMID... Read more
Incident date: Jan 7, 2014
I HAVE COMPLAINED TO THE LEXUS DEALERSHIP AS WELL AS SONIC ABOUT THIS DASHBOARD. MY WARRANTY WAS VALID MY FIRST SEVERAL COMPLAINTS, PICTURES WERE TAKEN BY A LEXUS REP AND SENT TO CORPORATE. AT THAT TIME CORPORATE DENIED COMPLAINT I PERSONALLY CALLED AND A REP TOLD ME THAT THEY HAVE RECEIVED CALLS IN REGARDS TO MELTING STICKY DASHBOARD AND THEY HAVING THIS PROBLEM WITH PEOPLE THAT LIVE IN HOT HUMID... Read more
Incident date: Sep 16, 2014
I HAD AN ACCIDENT THAT WAS VERY SEVERE AND AIRBAGS DID NOT DEPLOY. I FILED A COMPLAINT WITH LEXUS AND DID NOT GET A SATISFACTORY ANSWER. I FELT THE IMPACT THROUGH THE STEERING WHEEL. ALL I WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY. PLEASE HELP ME WITH THAT. *TR
Incident date: Sep 16, 2014
I HAD AN ACCIDENT THAT WAS VERY SEVERE AND AIRBAGS DID NOT DEPLOY. I FILED A COMPLAINT WITH LEXUS AND DID NOT GET A SATISFACTORY ANSWER. I FELT THE IMPACT THROUGH THE STEERING WHEEL. ALL I WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY. PLEASE HELP ME WITH THAT. *TR
Incident date: Sep 16, 2014
I HAD AN ACCIDENT THAT WAS VERY SEVERE AND AIRBAGS DID NOT DEPLOY. I FILED A COMPLAINT WITH LEXUS AND DID NOT GET A SATISFACTORY ANSWER. I FELT THE IMPACT THROUGH THE STEERING WHEEL. ALL I WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY. PLEASE HELP ME WITH THAT. *TR
Incident date: Sep 16, 2014
I HAD AN ACCIDENT THAT WAS VERY SEVERE AND AIRBAGS DID NOT DEPLOY. I FILED A COMPLAINT WITH LEXUS AND DID NOT GET A SATISFACTORY ANSWER. I FELT THE IMPACT THROUGH THE STEERING WHEEL. ALL I WANT TO KNOW WHY AIRBAGS DID NOT DEPLOY. PLEASE HELP ME WITH THAT. *TR
Incident date: Jan 1, 2015
WHEN APPROACHING SPEED OF 55 REAR WHEEL BEGINS TO WOBBLE. THERE WAS A RECALL ON SIMILAR VEHICLE THAT DESCRIBES THIS PROBLEM IN THE FOLLOWING LINK HTTP://WWW.CNBC.COM/ID/101022824. *TR
Incident date: Oct 3, 2011
MY 2006 LEXUS LS 460 HAS A DASHBOARD THAT IS STICKY AND HARD TO SEE OUT OF AT TIMES WHEN DRIVING. I HAVE ALSO NOTICED MY INTERIOR DOOR PANELS ARE STARTING TO HAZE WITH A WHITE FILM ON THEM. I HAVE TAKEN EXTREME CARE WITH THIS VEHICLE AS IT RECEIVES ALL THE NORMAL MAINTENANCE AND EVERY 3 WEEKS A FULL DETAIL INSIDE AND OUT. I THOUGHT IT WAS THE CHEMICALS BEING UTILIZED BY THE DETAILERS, AND I ASKE... Read more
Incident date: Oct 3, 2011
MY 2006 LEXUS LS 460 HAS A DASHBOARD THAT IS STICKY AND HARD TO SEE OUT OF AT TIMES WHEN DRIVING. I HAVE ALSO NOTICED MY INTERIOR DOOR PANELS ARE STARTING TO HAZE WITH A WHITE FILM ON THEM. I HAVE TAKEN EXTREME CARE WITH THIS VEHICLE AS IT RECEIVES ALL THE NORMAL MAINTENANCE AND EVERY 3 WEEKS A FULL DETAIL INSIDE AND OUT. I THOUGHT IT WAS THE CHEMICALS BEING UTILIZED BY THE DETAILERS, AND I ASKE... Read more
Incident date: Jan 30, 2015
TL*THE CONTACT OWNS A 2007 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 12, 2015
AS THE CAR WAS PULLING OUT OF THE DRIVING SPOT AND MAKING ITS WAY, SEVERE BLACK ICE WAS PREVENTING CONTROL. THE CAR SEEMED TO HAVE ACTIVATED SOME ANTI-SKIDDING MECHANISM. THE CAR WAS STOPPED THEN. FROM A RESTING, ZERO SPEED POSITION, THE CAR SLID ON BLACK ICE ABOUT A FOOT OR LESS AND WAS STOPPED BY A SIDE IMPACT BETWEEN THE RIGHT WHEEL AND THE CURB. THE CAR WAS THEN DRIVEN BACK A FEW FEET TO ITS P... Read more
Crash
Incident date: Jan 12, 2015
AS THE CAR WAS PULLING OUT OF THE DRIVING SPOT AND MAKING ITS WAY, SEVERE BLACK ICE WAS PREVENTING CONTROL. THE CAR SEEMED TO HAVE ACTIVATED SOME ANTI-SKIDDING MECHANISM. THE CAR WAS STOPPED THEN. FROM A RESTING, ZERO SPEED POSITION, THE CAR SLID ON BLACK ICE ABOUT A FOOT OR LESS AND WAS STOPPED BY A SIDE IMPACT BETWEEN THE RIGHT WHEEL AND THE CURB. THE CAR WAS THEN DRIVEN BACK A FEW FEET TO ITS P... Read more
Crash
Incident date: Jan 12, 2015
AS THE CAR WAS PULLING OUT OF THE DRIVING SPOT AND MAKING ITS WAY, SEVERE BLACK ICE WAS PREVENTING CONTROL. THE CAR SEEMED TO HAVE ACTIVATED SOME ANTI-SKIDDING MECHANISM. THE CAR WAS STOPPED THEN. FROM A RESTING, ZERO SPEED POSITION, THE CAR SLID ON BLACK ICE ABOUT A FOOT OR LESS AND WAS STOPPED BY A SIDE IMPACT BETWEEN THE RIGHT WHEEL AND THE CURB. THE CAR WAS THEN DRIVEN BACK A FEW FEET TO ITS P... Read more
Crash
Incident date: Oct 17, 2014
ON A FRIDAY MORNING IN OCTOBER OF 2014, I DROVE FROM DC TO BALTIMORE.THE TOTAL DRIVING TIME WAS CLOSER TO NINETY MINUTES THAN THE USUAL HOUR, THE SIGNIFICANCE OF THIS WILL BECOME CLEAR LATER IN THIS MESSAGE. TEN MILES OUTSIDE OF BALTIMORE, I DID NOT FEEL WELL. EVENTUALLY PULLING INTO MY DAUGHTER'S DRIVEWAY, AND FEELING VERY FAINT, I MANAGED TO CALL MY HER VIA CELLPHONE, RIGHT OUTSIDE HER KITCHE... Read more
Incident date: Oct 18, 2012
TL*THE CONTACT OWNS A 2003 LEXUS IS 300. THE CONTACT STATED THAT THE DASHBOARD AND CENTER CONSOLE WERE MELTING. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. UPDATED 4/6/15*CN THE CONSUMER ALSO STATED THE POWER STEERING WAS LEAKING DUE TO A FAULTY RACK AND PINION. UPDATED 04/28/15*... Read more
Incident date: Oct 18, 2012
TL*THE CONTACT OWNS A 2003 LEXUS IS 300. THE CONTACT STATED THAT THE DASHBOARD AND CENTER CONSOLE WERE MELTING. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. UPDATED 4/6/15*CN THE CONSUMER ALSO STATED THE POWER STEERING WAS LEAKING DUE TO A FAULTY RACK AND PINION. UPDATED 04/28/15*... Read more
Incident date: Sep 20, 2012
MY DASH IS EXPERIENCING CRACKS IN THE DASH AT THE AIR BAG LOCATION. THE DASH IS FALLING APART AND HAS SEVERAL CRACKS THE LENGTH OF THE DASH AND CLOSE TO THE AIR BAG LOCATION. I KEEP MY VEHICLE MAINTAINED AND MOST PEOPLE WOULD SAY I AM EXCESSIVE ABOUT KEEPING MY VEHICLE CLEAN AND LOOKING SHOW ROOM CONDITION. MY DASH IS ALSO CRACKING AROUND THE RADIO AREA. THESE ARE SMALL CRACKS BUT ARE STILL... Read more
Incident date: Sep 13, 2011
TL*THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT THE INTERIOR REAR VIEW MIRROR BECAME DISCOLORED AND DEVELOPED NUMEROUS SCRATCHES OVER A PERIOD OF TIME WHICH DISTORTED THE VISION. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Incident date: Nov 4, 2014
TL* THE CONTACT OWNS A 2010 LEXUS RX350 EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: P235/55 R19 (NA). THE CONTACT STATED THAT THE TIRE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIRE PRESSURE WAS LOW ON ALL FOUR TIRES. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE DOT NUMBER WAS UNAVAILABLE. THE VEHICLE FAILURE MILEAGE WAS 100,000 A... Read more
Incident date: Jan 26, 2015
TL*THE CONTACT OWNS A 2003 LEXUS 300. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE AIRBAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIRBAG FAILURE WAS DUE TO WATER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 180,000.
Incident date: Jan 19, 2015
TL* THE CONTACT OWNS A 2007 LEXUS IS250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER DRIVER CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS 13... Read more
Crash
1 injured
Incident date: Jan 3, 2005
DASHBOARD IS "MELTING". RECALLS HAVE BEEN MADE FOR DASHBOARDS OF THE ES300 AND RX 300 MODELS FOR THE SAME PROBLEMS. *TR
Incident date: Jan 1, 2011
THE DASHBOARD IS MELTING AND WHEN THE SUN SHINES IT REFLECTS ON THE WINDSHIELD COMPROMISING MY VISIBILITY CAUSING ME TO ALMOST GET INTO A CAR ACCIDENT. THE DOOR PANELS ARE ALSO MELTING. I CANNOT CONTINUE TO DRIVE IN DANGER. I HAVE ATTEMPTED TO GET RESOLUTION FROM LEXUS BUT HAVE NOT BEEN SUCCESSFUL FOR YEARS. THIS ISSUE WITH THE DASHBOARD IS DANGEROUS. I HAVE BEEN WAITING FOR TOO LONG FOR LEXUS ... Read more