Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 2, 2014
I STARTED NOTICING THAT MY DASHBOARD AND ALL FOUR DOOR PANELS ARE MELTING AND ITS VERY STICKY. WHILE DRIVING THE GLARE GETS REALLY BAD REFLECTING ONTO THE WINDSHIELD THAT ITS HARD TO SEE. I CAN'T LEAN MY ARM ON MY DOOR BECAUSE ITS REALLY STICKY AND IT LEAVES A FILM ON MY ARM. MY DASHBOARD IS ALSO CRACKING DUE TO THIS MELTING. I HAVE NOT NOTICED A RECALL ON IT BUT I HAVE SPOKE TO OTHERS THAT THIS I... Read more
Incident date: Feb 4, 2015
TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WHEN MAKING A RIGHT OR LEFT TURN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK LEAKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAI... Read more
Incident date: Feb 2, 2015
ON MY 2008 LEXUS IS 250 AT COLD START IT MAKES A RATTLING NOISE I WAS WONDERING WHY THEY ONLY HAVE THE RECALL FOR THIS FOR THE IS 350 ONLY . I KNOW ITS THE VVT ACTUATOR GEAR THAT IS CAUSING IT . *TR
Incident date: Feb 16, 2013
I WAS IN STOP AND GO TRAFFIC. BUMPER TO BUMPER. THE CAR IN FRONT MOVED FORWARD AND I PRESSED THE GAS PEDAL 2 SECONDS AND WENT BACK TO THE BRAKE. THE ENGINE STARTED TO REV UP OUT OF CONTROL. I PRESSED ON THE BRAKE AS HARD AS POSSIBLE AND MANAGED TO SLOW THE CAR BUT NOT STOP IT. I PUT IT IN PARK BUT THE ENGINE CONTINUED TO ROAR. IT FINALLY WENT BACK TO NORMAL. LEXUS CHECKED THE CAR BUT SAID THEY FOU... Read more
Crash
Incident date: Feb 16, 2013
I WAS IN STOP AND GO TRAFFIC. BUMPER TO BUMPER. THE CAR IN FRONT MOVED FORWARD AND I PRESSED THE GAS PEDAL 2 SECONDS AND WENT BACK TO THE BRAKE. THE ENGINE STARTED TO REV UP OUT OF CONTROL. I PRESSED ON THE BRAKE AS HARD AS POSSIBLE AND MANAGED TO SLOW THE CAR BUT NOT STOP IT. I PUT IT IN PARK BUT THE ENGINE CONTINUED TO ROAR. IT FINALLY WENT BACK TO NORMAL. LEXUS CHECKED THE CAR BUT SAID THEY FOU... Read more
Crash
Incident date: Feb 16, 2013
I WAS IN STOP AND GO TRAFFIC. BUMPER TO BUMPER. THE CAR IN FRONT MOVED FORWARD AND I PRESSED THE GAS PEDAL 2 SECONDS AND WENT BACK TO THE BRAKE. THE ENGINE STARTED TO REV UP OUT OF CONTROL. I PRESSED ON THE BRAKE AS HARD AS POSSIBLE AND MANAGED TO SLOW THE CAR BUT NOT STOP IT. I PUT IT IN PARK BUT THE ENGINE CONTINUED TO ROAR. IT FINALLY WENT BACK TO NORMAL. LEXUS CHECKED THE CAR BUT SAID THEY FOU... Read more
Crash
Incident date: Sep 20, 2014
MY 2014 LEXUS IS 250 DRIVER'S SIDE DOOR WILL NOT UNLOCK OR LET ME IN AT RANDOM. WHEN APPROACHING THE VEHICLE AND PRESSING THE "UNLOCK" BUTTON ON MY KEY FOB, ALL DOORS WILL UNLOCK EXCEPT THE DRIVER'S SIDE DOOR. WHEN THIS OCCURS, YOU MUST WALK TO THE OTHER SIDE OF THE VEHICLE, MANUALLY UNLOCK THE DOOR, AND THEN IT WILL WORK AGAIN UNTIL THE NEXT TIME YOU NEED ACCESS TO THE VEHICLE. THIS IS A HUGE SAF... Read more
Incident date: Oct 30, 2014
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING AT 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT ALL THE AXLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000. THE VIN WAS UNAVAILABLE.
Incident date: Apr 10, 2014
I WAS ADVISED THAT THE WATER IN THE WHEEL WELL HAD COMPROMISED THE ELECTRICAL COMPONENTS OF THE VEHICLE AND MAY HAVE CAUSED ELECTRICAL FIRE DAMAGE IF THIS DEFICIENCY HAD NOT BEEN FOUND. PLEASE PROVIDE A COPY OF THE INSPECTION REPORT WHICH WAS PERFORMED AT THE HARVEY LEXUS OF SHREVEPORT BOSSIER DEALERSHIP ON 4/14/15, WITH REGARD TO THE 2008 LEXUS LS 460 (6/10 INCHES OF WATER IN WHEEL WELL, BRAKE... Read more
Incident date: Apr 10, 2014
I WAS ADVISED THAT THE WATER IN THE WHEEL WELL HAD COMPROMISED THE ELECTRICAL COMPONENTS OF THE VEHICLE AND MAY HAVE CAUSED ELECTRICAL FIRE DAMAGE IF THIS DEFICIENCY HAD NOT BEEN FOUND. PLEASE PROVIDE A COPY OF THE INSPECTION REPORT WHICH WAS PERFORMED AT THE HARVEY LEXUS OF SHREVEPORT BOSSIER DEALERSHIP ON 4/14/15, WITH REGARD TO THE 2008 LEXUS LS 460 (6/10 INCHES OF WATER IN WHEEL WELL, BRAKE... Read more
Incident date: Apr 10, 2014
I WAS ADVISED THAT THE WATER IN THE WHEEL WELL HAD COMPROMISED THE ELECTRICAL COMPONENTS OF THE VEHICLE AND MAY HAVE CAUSED ELECTRICAL FIRE DAMAGE IF THIS DEFICIENCY HAD NOT BEEN FOUND. PLEASE PROVIDE A COPY OF THE INSPECTION REPORT WHICH WAS PERFORMED AT THE HARVEY LEXUS OF SHREVEPORT BOSSIER DEALERSHIP ON 4/14/15, WITH REGARD TO THE 2008 LEXUS LS 460 (6/10 INCHES OF WATER IN WHEEL WELL, BRAKE... Read more
Incident date: Jan 12, 2009
WITHIN HAVING MY BRAND NEW LEXUS A FEW YEARS, THE SEATS STARTED COMING APART. I TOOK THE VEHICLE TO LEXUS, THEY TOLD ME MY WARRANTY DOES NOT COVE COSMETICS. I TOLD THEM FOR THE COST OF THE VEHICLE MY SEATS SHOULD NOT BE DETERIORATING THIS SOON. YOU CAN SEE THE COTTON STUFFING THROUGH THE SEATS. MY DASHBOARD IS ALSO MELTING. IT IS STICKY AND NASTY FEELING. IT LOOKS LIKE SOMEONE HAS STUCK HO... Read more
Incident date: Feb 3, 2009
HOOD HAS COMPLETELY FADED. ACCORDING TO BODY SHOPS, MUST BE A DEFICIT. GLOSS ON TOP OF HOOD COMPLETELY GONE. CAR WAS ONLY 3 YEARS OLD. THIS SHOULD NOT HAPPEN TO A LEXUS. *TR
Incident date: Mar 30, 2015
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000. MA 08/10/15 UPDATED 10/06/2017*CN
Incident date: Oct 12, 2010
THE CAR ACCELERATION IS OUT OF CONTROL. THIS HAS BEEN GOING ON FOR 4 YEARS NOW. MY CAR WAS 2 YEARS OLD WHEN IT STARTED. I HAVE TAKEN THE CAR TO SEVERAL LEXUS DEALERSHIPS AND THEY PLAYED AS IF I WAS CRAZY OR IF I WAS IMAGINING THE PROBLEM. MY DAUGHTER AND I WAS ALMOST EJECTED FROM THE CAR WHILE I WAS TRAVELING AT A HIGH RATE OF SPEED. THE CAR CAUSED US TO HIT OUR HEADS AGAINST THE WINDSHIELD. ... Read more
Incident date: Apr 11, 2015
TL* THE CONTACT OWNS A 1995 LEXUS LS400. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT REPLACED THE ALTERNATOR AND BATTERY, BUT THE FAILURE PERSISTED. THE CONTACT ALSO CHANGED THE WIRES TO THE BATTERY CABLES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 214,000. THE VIN WAS NOT... Read more
Incident date: Apr 11, 2015
TL* THE CONTACT OWNS A 1995 LEXUS LS400. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT REPLACED THE ALTERNATOR AND BATTERY, BUT THE FAILURE PERSISTED. THE CONTACT ALSO CHANGED THE WIRES TO THE BATTERY CABLES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 214,000. THE VIN WAS NOT... Read more
Incident date: Apr 1, 2014
VSC LIGHT COMES ON RANDOMLY AND SOMETIMES STAYS ON FOR DAYS. ABS LIGHT COMES ON WITH IT AND CHECK ENGINE LIGHT. VERY UNSAFE WHEN IT HAPPENS I HAVE BEEN TURNING AND THE TRACTION WILL CUT OUT. BECAUSE OF THIS ISSUE WE DO NOT DRIVE THE CAR IN THE RAIN. *TR
Incident date: Apr 1, 2014
VSC LIGHT COMES ON RANDOMLY AND SOMETIMES STAYS ON FOR DAYS. ABS LIGHT COMES ON WITH IT AND CHECK ENGINE LIGHT. VERY UNSAFE WHEN IT HAPPENS I HAVE BEEN TURNING AND THE TRACTION WILL CUT OUT. BECAUSE OF THIS ISSUE WE DO NOT DRIVE THE CAR IN THE RAIN. *TR
Incident date: Apr 1, 2014
VSC LIGHT COMES ON RANDOMLY AND SOMETIMES STAYS ON FOR DAYS. ABS LIGHT COMES ON WITH IT AND CHECK ENGINE LIGHT. VERY UNSAFE WHEN IT HAPPENS I HAVE BEEN TURNING AND THE TRACTION WILL CUT OUT. BECAUSE OF THIS ISSUE WE DO NOT DRIVE THE CAR IN THE RAIN. *TR
LEXUS
IS 350
(2007) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Apr 19, 2015
Incident date: Apr 2, 2013
WENT INTO A GROCERY STORE WHEN I CAME BACK 5 MINUTES LATER I TURNED ON THE CAR AND WENT TO OUCH THE NAVIGATION SCREEN WHEN IT FIRST DID NOT WORK. HAS NOT WORKED EVER SINCE MANY OTHERS HAVE THE SAME ISSUE. *TR
LEXUS
RX HYBRID
(2013) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Apr 17, 2015
Incident date: May 13, 2013
THE NAVIGATION SYSTEM DOES NOT HAVE VOICE COMMANDS FOR "SUSPEND GUIDANCE", "RESUME GUIDANCE", "CANCEL GUIDANCE", ETC... THIS MEANS IN ORDER TO STOP NAVIGATION IT MUST BE MANUALLY TURNED OFF WHILE THE VEHICLE IS IN MOTION. THIS REQUIRES MANUALLY ENTERING THE COMMAND WHICH REQUIRES WATCHING THE DISPLAY AND CAUSES DISTRACTED DRIVING. IT IS NOT A SAFE CONDITION AND I AM UNSURE WHY TOYOTA/LEXUS REMOVED... Read more
Incident date: Apr 9, 2015
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT NOTICED OIL LEAKING FROM THE UNDERCARRIAGE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FRONT TIME CHAIN SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Incident date: Apr 16, 2015
INCIDENT BECAUSE OF SUDDEN UNINTENDED ACCELERATION WHEN MY FOOT ON THE BRAKE. *TR
Crash
Incident date: Apr 16, 2015
INCIDENT BECAUSE OF SUDDEN UNINTENDED ACCELERATION WHEN MY FOOT ON THE BRAKE. *TR
Crash
Incident date: Apr 16, 2015
INCIDENT BECAUSE OF SUDDEN UNINTENDED ACCELERATION WHEN MY FOOT ON THE BRAKE. *TR
Crash
Incident date: Jul 7, 2014
INTERIOR REAR VIEW MIRROR HAS BECOME DISCOLORED, CLOUDY WITH DARK MARKS THROUGHOUT MAKING IT DIFFICULT TO VISUALIZE OBJECTS IN IT. SEEMS TO BE A COMMON PROBLEM OCCURRING WITH THIS MODEL OF LEXUS. IT SHOULD BE COVERED UNDER WARRANTY BUT AT THIS TIME LEXUS HAS NOT ISSUED A RECALL OR EXTENDED WARRANTY. *TR
Incident date: May 1, 2014
DASHBOARD IS STICKY AND SCUFFS IF YOU TOUCH IT AND SO ARE THE DOOR PANELS. IF YOUR NAIL TOUCHES IT, IT DIGS A DEEP HOLE. SOMETHING STICKY AND UNSAFE SWEATS FROM THE BLACK PART. *TR
Incident date: Apr 13, 2015
I WAS ON MY WAY TO WORK WHEN THERE WAS A LOUD BOOM AND MY SUN ROOF EXPLODED - GLASS WENT EVERYWHERE. I AM LUCKY THAT I WAS NOT IN AN ACCIDENT. IT TURNS OUT THE SUN ROOF EXPLODED. IT WAS NOT A HOT DAY SOME CLOUDS AND THERE WAS NO ROCKS OR DEBRIS IN THE ROOF. IT TURNS OUT THAT LEXUS AN OTHER MANUFACTURES KNOW OF THIS PROBLEM BUT LITTLE IS BEING DONE ABOUT IT. THE GLASS IS BEING MADE A LOT CHEA... Read more
Incident date: Apr 13, 2015
I WAS ON MY WAY TO WORK WHEN THERE WAS A LOUD BOOM AND MY SUN ROOF EXPLODED - GLASS WENT EVERYWHERE. I AM LUCKY THAT I WAS NOT IN AN ACCIDENT. IT TURNS OUT THE SUN ROOF EXPLODED. IT WAS NOT A HOT DAY SOME CLOUDS AND THERE WAS NO ROCKS OR DEBRIS IN THE ROOF. IT TURNS OUT THAT LEXUS AN OTHER MANUFACTURES KNOW OF THIS PROBLEM BUT LITTLE IS BEING DONE ABOUT IT. THE GLASS IS BEING MADE A LOT CHEA... Read more
Incident date: Apr 15, 2015
RECEIVED URGENT SAFETY RECALL NOTICE (ELF-POTENTIAL FUEL PRESSURE SENSOR LEAK - CAN CAUSE FIRE!). CALLED DEALERSHIP TO MAKE APPOINTMENT TO REPAIR. THEY SAID THEY DID NOT HAVE THE PART, WOULD HAVE TO ORDER AND CALL ME TO SCHEDULE APPOINTMENT. COULD BE AS LONG AS A MONTH! UNACCEPTABLE! WHY DIDN'T LEXUS/TOYOTA HAVE ENOUGH PARTS READY TO SHIP TO ACCOMMODATE THE REPAIRS? THEY KNOW HOW MANY CARS I... Read more
Incident date: Dec 15, 2014
BOTH OF MY OUTER REAR VIEW MIRROR DISCOLORED , RIGHT SIDE GETTING WORSE , CAN SEE THE BLUE RIM ON THE MIRROR. *TR
Incident date: Mar 1, 2013
I HAVE A 2006 LEXUS GX470 THAT THE DASHBOARD IS CRACKING EVERYWHERE. IT'S JUST NOT MY LEXUS THAT HAVE THIS PROBLEM. EVERYONE I KNOW THAT HAVE THIS SUV HAVE THE SAME PROBLEM. LEXUS IS NOT DOING ANYTHING TO FIX THIS PROBLEM. IT IS THE MANUFACTURER DEFECT THAT NEEDS TO BE FIX. EVERYDAY I SEE MORE CRACK SHOWS UP IN DIFFERENT PLACES. I BELIEVE ONE DAY THIS DASHBOARD IS GOING TO COME APART. IT ISN'T VER... Read more
Incident date: Mar 1, 2013
I HAVE A 2006 LEXUS GX470 THAT THE DASHBOARD IS CRACKING EVERYWHERE. IT'S JUST NOT MY LEXUS THAT HAVE THIS PROBLEM. EVERYONE I KNOW THAT HAVE THIS SUV HAVE THE SAME PROBLEM. LEXUS IS NOT DOING ANYTHING TO FIX THIS PROBLEM. IT IS THE MANUFACTURER DEFECT THAT NEEDS TO BE FIX. EVERYDAY I SEE MORE CRACK SHOWS UP IN DIFFERENT PLACES. I BELIEVE ONE DAY THIS DASHBOARD IS GOING TO COME APART. IT ISN'T VER... Read more
Incident date: Mar 1, 2013
I HAVE A 2006 LEXUS GX470 THAT THE DASHBOARD IS CRACKING EVERYWHERE. IT'S JUST NOT MY LEXUS THAT HAVE THIS PROBLEM. EVERYONE I KNOW THAT HAVE THIS SUV HAVE THE SAME PROBLEM. LEXUS IS NOT DOING ANYTHING TO FIX THIS PROBLEM. IT IS THE MANUFACTURER DEFECT THAT NEEDS TO BE FIX. EVERYDAY I SEE MORE CRACK SHOWS UP IN DIFFERENT PLACES. I BELIEVE ONE DAY THIS DASHBOARD IS GOING TO COME APART. IT ISN'T VER... Read more
Incident date: Apr 11, 2015
MY REAR VIEW MIRROR IS COMPLETE DETERIORATED TO A POINT THAT I CAN NO LONGER SEE ANY OBJECT IN THE MIRROR. IT T HAS BECOME A SAFETY ISSUE.IT IS A SAFETY DEVICE AND IT SHOULD BE RECALL. *TR
Incident date: Mar 14, 2015
AS WE WERE APPROACHING A STOPLIGHT, A WARNING SOUND WENT OFF, FOLLOWED BY THE ENTIRE CAR SHUTTING DOWN AND REFUSING TO TURN ON AGAIN. THE "HYBRID BATTERY FAILURE" WARNING MESSAGE CAME ON, AND WE WERE UNABLE TO TURN THE CAR ON AGAIN. WE WERE ABLE TO MOVE THE CAR TO A PARKING LOT, WHERE WE WAITED FOR A TOW TRUCK. THE DEALERSHIP TOLD US WE MUST HAVE LEFT THE WINDOWS OPEN - NOT THE CASE, SINCE I... Read more
Incident date: Mar 18, 2015
TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A BEEPING NOISE. THE FRONT END OF THE VEHICLE STARTED SHAKING AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE AN UNKNOWN CODE WAS CLEARED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAIL... Read more
Incident date: Mar 21, 2015
WHILE BRAKING GRADUALLY TO A STOPLIGHT, WITH THE BRAKE PEDAL IN A STEADY POSITION, THE CAR LURCHES/PULSES TO A STOP. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AT LOW SPEEDS, WHERE IT FEELS LIKE THE DRIVER IS PRESSING THE BRAKE AND LETTING GO, AND PRESSING AGAIN, BUT IN REALITY, THE BRAKES ARE BEING PRESSED AT A CONSTANT PRESSURE. THE CAR TAKES LONGER TO BRAKE THAN THE DRIVER INTENDS, SINCE THE BRAK... Read more
Incident date: Apr 6, 2015
BRAKE ACTUATOR IS FAULTY AND LEXUS KNOWS THIS BUT REFUSES TO FIX OR REPAIR. I HAVE TO SPEND 3K TO HAVE IT DONE MYSELF. PLEASE HELP MAKE THEM ACCOUNTABLE AND REIMBURSE US FOR THE SERVICE AND PARTS. *TR
Incident date: Feb 2, 2015
I NOTICED MY AIRBAG LIGHT WAS ON WHILE DRIVING. RESTARTING THE CAR SEEMED TO SOLVE THE ISSUE AT FIRST, DAYS WENT BY AND I NEVER SAW THE LIGHT AGAIN. FEW DAYS LATER LIGHT WAS ON AGAIN. I HAD TO RESTART THE CAR 4 TIMES BEFORE IT WENT OFF. SO I TOOK IT TO THE DEALER AND ASKED TO HAVE A LOOK AT IT. THEY TOLD ME THAT THE WIRE HARNESS WAS BAD AND THEY ARE AWARE OF THIS ISSUE IS LEXUS IS MODELS. THEY HAV... Read more
Incident date: Apr 5, 2015
AN INTERIM NOTICE WAS ISSUED OCTOBER 15, 2014. ALMOST SIX MONTHS HAVE PASSED, AND I HAVE NOT RECEIVED A NOTICE TO HAVE A RESOLUTION TO THIS POTENTIALLY EXPLOSIVE PROBLEM. *TR
Incident date: Apr 3, 2015
THE LEXUS DEALER ONCE AGAIN (THE FIRST INSTANCE WAS IN DECEMBER 2013 AT 45,533 MILES AND REQUIRED REPLACEMENT OF PADS AND ROTORS.) REPORTED DURING ROUTINE MAINTENANCE THAT THE REAR BRAKE CALIPER PINS WERE SEIZED AND HAD TO BE CLEANED AND LUBRICATED (NEITHER ACTION IS A LEXUS SCHEDULED PREVENTIVE MAINTENANCE ACTIVITY.). AS IN THE FIRST INSTANCE, IT IS FORTUNATE THAT NO ACCIDENT RESULTED FROM THESE... Read more
Incident date: Mar 27, 2015
WHILE DRIVING AT HIGHWAY SPEEDS (70 MPH) I ENCOUNTERED ILLUMINATION OF BRAKE/ABS WARNING LIGHTS ON THE DASH ADVISING ME THAT THE SAFETY BRAKE/ABS/TRACTION FEATURES ON MY CAR ARE NON OPERATIONAL. UPON PULLING OVER, I READ A MESSAGE DISPLAYED ON THE DASH ALERTING ME TO TAKE MY CAR TO THE NEAREST LEXUS DEALER. UPON ARRIVAL AT THE LEXUS DEALERSHIP, I WAS ADVISED BY THE SERVICE ADVISOR THAT THIS IS ... Read more
Incident date: Mar 30, 2015
THERE WAS NO DISCERNIBLE EVENT THAT CAUSED THE TIRE ON THE LEXUS RX350 WITH LESS THAN 4000 MILES TO BLOW. WE TURNED OFF RT 113 INTO A LOWES SHOPPING CENTER AFTER WAITING ABOUT 2 MINUTES FOR A LIGHT. ON MAKING THE LEFT HAND TURN THE TIRE BLEW. I PULLED INTO THE PARKING LOT AND CALLED LEXUS ROAD SERVICE. THEY DON'T WARRANT TIRES ON A NEW CAR SO WE TOOK IT TO SEARS/KMART, AN AUTHORIZED MICHELIN D... Read more
Incident date: Mar 31, 2015
TL* THE CONTACT OWNS A 2004 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 31, 2015
I HAVE A CURVED MIRROR ON THE PASSENGER SIDE OF THE AUTO. THE MIRROR IS DISTORTED. THE OBJECTS IN THE MIRROR ARE CLOSER THAN THEY APPEAR. IT IS DANGEROUS AND MISLEADING. IT CAUSES BACKING UP AND LANE CHANGE ACCIDENTS I JUST RECEIVED A NEW PATENT THAT USES A FLAT MIRROR ON BOTH SIDES OF THE VEHICLE. IT IS CALLED THE "SEE MORE SWITCH" IT IS AN " AUTOMOTIV... Read more
Incident date: Mar 29, 2015
STARTED THE CAR THIS MORNING 3/29/15 AND AIR BAG LIGHT CAME ON. DROVE TO STORE AND CAME BACK LIGHT STILL ON. GOT HOME LIGHT STILL ON. WENT TO AUTO SHOP GAVE ME A CODE OF B1861 SRS DRIVER SIDE KNEE AIR BAG. SOUNDS VERY DANGEROUS AND IM AFRAID THAT THE AIR BAG WONT DEPLOY DURING AN ACCIDENT......UPDATED 12/03/15 *BF
Incident date: Mar 26, 2015
THE DRIVER/OWNER OF THE LEXUS LS 430 WAS PULLING IN TO A PARKING SPOT BEHIND ANOTHER CAR AT A PRIVATE CLUB. IT WAS STRAIGHT IN PARKING BEHIND A GMC YUKON. IN PULLING INTO THE SPOT, THE RIGHT REAR TIRE WENT OVER A CURB, AND SUDDENLY THE CAR ACCELERATED LIKE A ROCKET. THE DRIVER STEPPED ON THE BRAKE AND NOTHING WOULD STOP IT. SINCE THE CAR WAS ONLY ABOUT ONE FOOT AWAY FROM THE PARKED YUKON, THE ... Read more
Crash