Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 2, 2014
THE CHECK ENGINE LIGHT AND ASC LIGHT CAME ON AND NOW ARE CONSTANTLY ON
Incident date: Mar 15, 2011
THE TRUNK STRUTS FAILED TO SUPPORT THE TRUNK AND SLAMMED SHUT AS I WAS RETRIEVING GROCERIES OUT OF THE TRUNK. IT LEFT A VERY NASTY BUMP ON THE BACK OF MY HEAD. IT NO LONGER SUPPORTS THE TRUNK LID WEIGHT AT ALL. IT IS DANGEROUS AND I MUST ALWAYS HOLD IT OPEN WITH ONE HAND AND THE TRUNK IS HEAVY. I HAVE BUMPED MY HEAD AND HANDS MULTIPLE TIMES WHEN THE TRUNK COMES DOWN.
1 injured
Incident date: May 21, 2015
I PURCHASED A USED 2003 LEXUS ES30FROM USED CAR DEALER. AFTER A COUPLE DAYS OF DRIVING IT I NOTICED IT WAS SHIFTING GEARS INNORMALLY. IT WOULD SURGE UP TO 4000RMP BEFORE SHIFTING TO 2ND GEAR AND AT ONE POINT WASN'T MOVING WHILE I HIT THE GAS THE ACCELERATION VERY FAST OUT OF NOWHERE. MY MOTHER ALSO HAD THIS SAME YEAR MAKE AND MODEL VEHICLE A FEW YEARS BACK AND IT HAD THE SAME PROBLEM BEFORE THE TR... Read more
Incident date: May 21, 2015
I PURCHASED A USED 2003 LEXUS ES30FROM USED CAR DEALER. AFTER A COUPLE DAYS OF DRIVING IT I NOTICED IT WAS SHIFTING GEARS INNORMALLY. IT WOULD SURGE UP TO 4000RMP BEFORE SHIFTING TO 2ND GEAR AND AT ONE POINT WASN'T MOVING WHILE I HIT THE GAS THE ACCELERATION VERY FAST OUT OF NOWHERE. MY MOTHER ALSO HAD THIS SAME YEAR MAKE AND MODEL VEHICLE A FEW YEARS BACK AND IT HAD THE SAME PROBLEM BEFORE THE TR... Read more
Incident date: Jan 1, 2013
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT STATED THAT THE REARVIEW MIRROR BECAME DISCOLORED AND DARK. THE CONTACT WAS UNABLE TO SEE THROUGH THE REARVIEW MIRROR. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE REARVIEW MIRROR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Incident date: May 22, 2015
DURING ROUTINE OIL CHANGE AT LEXUS DEALERSHIP I WAS INFORMED THAT THE STEERING RACK WAS LEAKING AND THE ENTIRE RACK NEEDED REPLACING SOON AS IT POSES A SAFETY ISSUE. LEARNED THIS IS A VERY COMMON REOCCURRING ISSUE WITH THIS MAKE/MODEL/YEAR AND VALIDATED AS SUCH ON-LINE. ESTIMATED COST OF REPAIR THAT I WAS QUOTED: $1,678.85. DUE TO THE POTENTIAL SAFETY ISSUE AND NUMBER OF OCCURRENCES I DO NOT SEE H... Read more
Incident date: May 16, 2015
DRIVER SIDE SEAT BELT FEED BROKEN LOOSE.
Incident date: Jan 12, 2015
BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H A... Read more
Incident date: Jan 12, 2015
BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H A... Read more
Incident date: Jan 12, 2015
BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H A... Read more
Incident date: May 3, 2010
THE DASHBOARD IS CRACKING
Incident date: May 16, 2015
WHEN I DRIVE AT ABOVE 60 MPH, THERE IS A RATTLING SOUND. I TOOK IT TO THE DEALERSHIP AND THEY ARE UNABLE TO PINPOINT THE ISSUE EVEN AFTER REMOVING THE ROOFRACK, THE ROOF INSULATION AND TIGHTENING ALL THE BOLTS. I HAVE FOUND NUMEROUS POSTINGS ONLINE BUT LEXUS STILL REFUSES TO LET US KNOW THE ISSUE. PLEASE HELP! IT IS VERY CONCERNING THAT A LOOSE PART MIGHT CAUSE MAJOR ACCIDENT OR EVENT DEATH. ... Read more
Incident date: May 16, 2015
WHEN I DRIVE AT ABOVE 60 MPH, THERE IS A RATTLING SOUND. I TOOK IT TO THE DEALERSHIP AND THEY ARE UNABLE TO PINPOINT THE ISSUE EVEN AFTER REMOVING THE ROOFRACK, THE ROOF INSULATION AND TIGHTENING ALL THE BOLTS. I HAVE FOUND NUMEROUS POSTINGS ONLINE BUT LEXUS STILL REFUSES TO LET US KNOW THE ISSUE. PLEASE HELP! IT IS VERY CONCERNING THAT A LOOSE PART MIGHT CAUSE MAJOR ACCIDENT OR EVENT DEATH. ... Read more
Incident date: May 16, 2015
WHEN I DRIVE AT ABOVE 60 MPH, THERE IS A RATTLING SOUND. I TOOK IT TO THE DEALERSHIP AND THEY ARE UNABLE TO PINPOINT THE ISSUE EVEN AFTER REMOVING THE ROOFRACK, THE ROOF INSULATION AND TIGHTENING ALL THE BOLTS. I HAVE FOUND NUMEROUS POSTINGS ONLINE BUT LEXUS STILL REFUSES TO LET US KNOW THE ISSUE. PLEASE HELP! IT IS VERY CONCERNING THAT A LOOSE PART MIGHT CAUSE MAJOR ACCIDENT OR EVENT DEATH. ... Read more
Incident date: Jan 1, 2014
THE PASSENGER SIDE AIRBAG SEEM TO HAVE DEVELOPED A TEAR AROUND THE TOP EDGE. NOT SURE IF THIS AFFECTS THE DEPLOYMENT OF THE AIRBAG. AFTER DOING A SEARCH ON TH WEB THIS PROBLEM IS VERY COMMON FOR LEXUS ES 330 OF 2003 ONWARDS
Incident date: May 1, 2015
MY 2004 LEXUS RX 330 HAS CRACKED ALL OVER THE DASHBOARD
Incident date: May 1, 2015
THE DASHBOARD ON MY LEXUS IS300 IS MELTING AND REFLECTS OFF THE WINDSHIELD DURING THE DAYTIME CAUSING A TERRIBLE GLARE THAT AT TIMES AFFECTS DRIVING VISION. THIS IS THE SAME PROBLEM THAT LEXUS HAS IDENTIFIED IN OTHER LEXUS VEHICLES (06 AND UP IS, LS460 ETC)AND WILL REPLACE THOSE DASHBOARDS. I HAVE CONTACTED LEXUS CUSTOMER SERVICE AND TOOK MY VEHICLE TO THE DEALER FOR INSPECTION. THE DECISION BY LE... Read more
Incident date: Apr 6, 2014
SWITCH ASSEMBLY BACK DOOR OPENER IS MELTED. IT IS GOOEY AND COMES OFF ON YOUR FINGERS.THIS SWITCH WAS ALREADY LIKE THIS WHEN I BOUGHT THE VEHICLE.
Incident date: Apr 27, 2015
MY DASHBOARD HAS SEVERE CRACKS ALL AROUND THE AIRBAG. THAT IS THE ONLY AREA ON MY DASHBOARD WITH CRACKS. MY CONCERN IS THAT MY AIRBAG MAY EXPLODE AND INJURE ME OR MY PASSENGERS. I TOOK MY VEHICLE TO THE DEALERSHIP AND WAS INFORMED BY SERVICEMEN THAT THE DASHBOARD NEEDED TO BE CHANGED. THEY GAVE ME THE NUMBER TO LEXUS. SO, I CONTACTED THEM ON APRIL 27, 2015 AND AGAIN ON MAY 11, 2015 AND FILED 2 ... Read more
Incident date: May 4, 2015
TL* THE CONTACT OWNS A 2013 LEXUS LS 460. WHILE PULLING INTO THE GARAGE AT APPROXIMATELY 0- 3 MPH, THE VEHICLE ACCELERATED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, WHICH TRAVELED DOWN TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED INTO THE REAR OF THE LEFT FRONT TIRE OF ANOTHER VEHICLE PUSHING INTO THE GARAGE WALL. THERE WERE NO I... Read more
Crash
Incident date: May 4, 2015
TL* THE CONTACT OWNS A 2013 LEXUS LS 460. WHILE PULLING INTO THE GARAGE AT APPROXIMATELY 0- 3 MPH, THE VEHICLE ACCELERATED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, WHICH TRAVELED DOWN TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED INTO THE REAR OF THE LEFT FRONT TIRE OF ANOTHER VEHICLE PUSHING INTO THE GARAGE WALL. THERE WERE NO I... Read more
Crash
Incident date: May 4, 2015
TL* THE CONTACT OWNS A 2013 LEXUS LS 460. WHILE PULLING INTO THE GARAGE AT APPROXIMATELY 0- 3 MPH, THE VEHICLE ACCELERATED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, WHICH TRAVELED DOWN TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED INTO THE REAR OF THE LEFT FRONT TIRE OF ANOTHER VEHICLE PUSHING INTO THE GARAGE WALL. THERE WERE NO I... Read more
Crash
Incident date: Aug 1, 2013
THE DASHBOARD IS MELTING. WHEN TOUCHED IT LEAVES PRINTS AND FEELS STICKY. IT'S BEEN ON GOING FOR A FEW YEARS AND HAS GOTTEN WORSE. I'M CONCERNED IT MAY BE TOXIC.
Incident date: May 1, 2015
TL* THE CONTACT OWNED A 2008 LEXUS ES350. WHILE DRIVING AT 25 MPH, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. AS A RESULT, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT EXPERIENCED A CONCUSSION AND STOMACH CONTUSION. THE CONTACT HAD TO RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 6... Read more
Crash
1 injured
Incident date: Dec 1, 2008
2004 LEXUS IS300 PURCHASED FROM THE ORIGINAL OWNER IN 2008. AS EVIDENCED BY MANY CLAIMS ON DIFFERENT LEXUS/TOYOTA VEHICLES THE DASHBOARD AND CENTER CONSOLE IS "MELTING." 2006 AND UP LEXUS IS MODELS HAVE AN EXISTING RECALL. 2002-2005 LEXUS IS MODELS DO NOT HAVE THIS RECALL ALTHOUGH THE ISSUE IS EXACTLY THE SAME. BEING A FATHER OF A 5-YEAR OLD DAUGHTER WHO RIDES IN THIS VEHICLE MY SAFETY CONCERN... Read more
Incident date: Dec 1, 2008
2004 LEXUS IS300 PURCHASED FROM THE ORIGINAL OWNER IN 2008. AS EVIDENCED BY MANY CLAIMS ON DIFFERENT LEXUS/TOYOTA VEHICLES THE DASHBOARD AND CENTER CONSOLE IS "MELTING." 2006 AND UP LEXUS IS MODELS HAVE AN EXISTING RECALL. 2002-2005 LEXUS IS MODELS DO NOT HAVE THIS RECALL ALTHOUGH THE ISSUE IS EXACTLY THE SAME. BEING A FATHER OF A 5-YEAR OLD DAUGHTER WHO RIDES IN THIS VEHICLE MY SAFETY CONCERN... Read more
Incident date: May 13, 2015
LIKE MOST LEXUS IS300 OWNERS, MY CAR EXHIBITS THE "MELTING" DASHBOARD ISSUE. MY MAIN CONCERN IS THE MELTING MATERIAL COULD BE RELEASING CHEMICALS THAT IS ORDERLESS/TOXIC. LEXUS IS REFUSING THE REPAIR THE ISSUE OUT OF THEIR OWN POCKETS.
Incident date: May 10, 2015
TRANSMISSION WAS HESITANT AND SUDDENLY RELEASE CREATING A SUDDEN ACCELERATION RUSH WHEN GAS PEDAL WAS APPLIED AT 10 TO 15 MPH. THIS HAPPEN WHEN THE VEHICLE IS IN DOWNSHIFT GEAR MODE AND WAS ASKED TO ACCELERATE UPSHIFT GEAR SUDDENLY. THE TRANSMISSION JERKING/HESITANT IS A VERY DANGEROUS SITUATION ESPECIALLY IN MERGING TRAFFIC. THIS COULD LEAD TO SERIOUS ACCIDENT. TRANSMISSION ALSO HAS A ROUGH S... Read more
Incident date: May 11, 2015
TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A TRUCK. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. T... Read more
Crash
Incident date: May 11, 2015
TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A TRUCK. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. T... Read more
Crash
Incident date: Mar 1, 2015
TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE DRIVING APPROXIMATELY 25 MPH, THE GEAR SHIFT HESITATED TO SWITCH INTO THIRD AND FOURTH GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 185,000.
Incident date: May 12, 2015
I RECENTLY RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM LEXUS ON A CAR THAT WE HAD TRADED IN ON A NEW LEXUS AT THE LEXUS DEALERSHIP IN BOSSIER CITY, LOUISIANA IN 2012. I CALLED THE NATIONAL NUMBER FOR LEXUS TO TELL THEM THAT I NO LONGER OWNED THIS CAR. THEY SAID THAT THEIR RECORDS SHOWED ME TO BE THE LAST OWNER OF RECORD, AND SAID THAT THEIR INFORMATION CAME FROM THE STATE OF LOUISIANA. UPON ... Read more
Incident date: Nov 1, 2013
DID NOT HAVE A CAR ACCIDENT, OR EXPERIENCE ANY INJURIES OR CAR DAMAGE, BUT THIS CAR, LIKE NUMEROUS OTHER CARS OF THE SAME MAKE, MODEL, AND YEAR HAS SOME SERIOUS TRANSMISSION/COMPUTER SOFTWARE ISSUES AT TIMES. IT HESITATES AND LURCHES OFTEN. I DROVE ON THE HIGHWAY YESTERDAY AND THE CAR ACTED UP IN THE WORST WAY EVER.BUT IT SEEMS TO ME THAT WITH INFORMATION ON THESE SAME TRANSMISSION ISSUES PLASTER... Read more
Incident date: May 8, 2015
FRONT PASSENGER SIDE WINDOW CAME OFF TRACK WHILE DRIVING---WINDOW WAS NOT BEING OPENED OR CLOSED/THERE WAS A LOUD SOUND & WHEN I PULLED OVER WINDOW WAS OFF TRACK/TOOK VEHICLE TO DEALER (NON LEXUS) WHERE I PURCHASED CAR & WAS TOLD A CLICK THAT IS ON WINDOW BROKE & ENTIRE WINDOW NEEDS REPLACING/I SEARCHED THE WEB & DISCOVERED OTHER OWNERS HAVE HAD THE SAME PROBLEM
Incident date: May 6, 2015
CAME TO A STOP WITH MY WHEELS SLIGHTLY TURNED TO THE LEFT. I TURNED MY CAR OFF, AND TOOK MY KEY OUT OF THE IGNITION. WHEN I TRIED TO RESTART MY CAR WITH THE KEY IN THE IGNITION, IT WOULD NOT TURN ON. I CALLED THE DEALER IN BELLEVUE AND THEY SAID THAT IT MIGHT BE JUST STUCK SO TURN THE WHEEL HARD TO THE LEFT AND SEE IF THAT WOULD RELIEVE THE PRESSURE AND THE KEY MIGHT TURN. NO LUCK WIGGLED AND WIGG... Read more
Incident date: May 6, 2015
CAME TO A STOP WITH MY WHEELS SLIGHTLY TURNED TO THE LEFT. I TURNED MY CAR OFF, AND TOOK MY KEY OUT OF THE IGNITION. WHEN I TRIED TO RESTART MY CAR WITH THE KEY IN THE IGNITION, IT WOULD NOT TURN ON. I CALLED THE DEALER IN BELLEVUE AND THEY SAID THAT IT MIGHT BE JUST STUCK SO TURN THE WHEEL HARD TO THE LEFT AND SEE IF THAT WOULD RELIEVE THE PRESSURE AND THE KEY MIGHT TURN. NO LUCK WIGGLED AND WIGG... Read more
Incident date: May 1, 2015
THE AUX CABLE TO PLUG A 3.5MM JACK FROM AUDIO HEADPHONE / SPEAKER CABLE DOES NOT WORK. IT PLAYS MUSIC ONLY IN THE FRONT RIGHT DOOR SPEAKER, DOES NOT PLAY ANYWHERE ELSE. ALL OF THE SPEAKERS WORK FINE WHEN ON RADIO OR CD MODE BUT THE AUX CABLE SEEMS TO BE MALFUNCTIONING. I HAVE SEARCHED THIS PROBLEM ONLINE AND SPOKEN WITH OTHERS WHO HAVE THE SAME MODEL OF LEXUS (IS350 2007). IT IS A COMMON OCCUR... Read more
Incident date: Dec 18, 2014
I NOTICED A BLACK SPOT IN MY REAR VIEW MIRROR ONE DAY AND DID NOT THINK ANYTHING OF IT, HOWEVER THE ONE SPOT TURNED INTO MULTIPLE STREAKS. IT'S GETTING HARDER TO SEE OUT OF THE MIRROR WHICH TO ME IS A SAFETY ISSUE. I NOTICED THAT THERE ARE MANY COMPLAINTS ON THIS ISSUE AND THERE SHOULD BE A RECALL ON THIS DEFECT AS WELL. I HAVE TO MAKE AN APPOINTMENT FOR THE RECALLS ON THE MELTING DASHBOARD AND DO... Read more
Incident date: Dec 18, 2014
I NOTICED A BLACK SPOT IN MY REAR VIEW MIRROR ONE DAY AND DID NOT THINK ANYTHING OF IT, HOWEVER THE ONE SPOT TURNED INTO MULTIPLE STREAKS. IT'S GETTING HARDER TO SEE OUT OF THE MIRROR WHICH TO ME IS A SAFETY ISSUE. I NOTICED THAT THERE ARE MANY COMPLAINTS ON THIS ISSUE AND THERE SHOULD BE A RECALL ON THIS DEFECT AS WELL. I HAVE TO MAKE AN APPOINTMENT FOR THE RECALLS ON THE MELTING DASHBOARD AND DO... Read more
Incident date: Dec 18, 2014
I NOTICED A BLACK SPOT IN MY REAR VIEW MIRROR ONE DAY AND DID NOT THINK ANYTHING OF IT, HOWEVER THE ONE SPOT TURNED INTO MULTIPLE STREAKS. IT'S GETTING HARDER TO SEE OUT OF THE MIRROR WHICH TO ME IS A SAFETY ISSUE. I NOTICED THAT THERE ARE MANY COMPLAINTS ON THIS ISSUE AND THERE SHOULD BE A RECALL ON THIS DEFECT AS WELL. I HAVE TO MAKE AN APPOINTMENT FOR THE RECALLS ON THE MELTING DASHBOARD AND DO... Read more
Incident date: May 5, 2015
STICKY MELTING DASHBOARD. *TR
Incident date: May 4, 2015
TL* THE CONTACT OWNS A 2003 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Apr 28, 2015
THE LEATHER SEAT MATERIAL IS DISCOLORED YELLOW DUE TO CONTACT WITH SUNSCREEN LOTION. WE WERE NEVER WARNED ABOUT THIS BEFORE WE BOUGHT THE CAR. I HAVE FOUND MANY FORUMS DISCUSSING THE STAIN PROBLEM ON LEXUS SEATS. WE FEEL THERE SHOULD HAVE BEEN A WARNING OR A RECALL, AND THAT LEXUS SHOULD RE-DYE THE SEATS AT NO CHARGE, AT LEAST ONCE, ISSUING THE WARNING AT THAT TIME. *TR
Incident date: May 4, 2015
AS I APPROACH A RED LIGHT, I NOTICED THE CAR WAS SMOKING. I PULLED INTO THE NEAREST AUTOMOTIVE FACILITY AND I NOTICE A TRAIL OF OIL WAS FOLLOWING ME. I LOOK UNDER THE MY HOOD AND I SAW AND OIL LEAK. I LOOKED UNDER THE CAR AND THERE WAS A PUDDLE OF OIL. *TR
Incident date: Mar 2, 2015
AIRBAG DEPLOYED WITHOUT CAUSE WHILE GOING APPROX 30 MPH ON A FLAT DRY PAVED ROAD. *TR
1 injured
Incident date: Apr 17, 2015
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO VEHICLES. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
Crash
Incident date: Apr 26, 2015
TRANSMISSION STOP WORKING WHEN I WAS DRIVING AT 40 MILES FOR HOUR NO DRIVE OR REVERSE, I TURN OFF THE ENGINE AND ON AGAIN , WORK FOR FEW MILES AND HAD SAME PROBLEM . I CALL A TOW TRUCK. I TRY AGAIN AT HOME AND NOW TRANSMISSION DOESN'T WORK AND I SEE SMOKE FROM THE TRANSMISSION DIPSTICK COMING OUT. I CHECK ONLINE AND MANY PEOPLE HAD THE SAME PROBLEMS WITH THE LEXUS RX 300. *TR
Incident date: Apr 28, 2015
WHEN STOPPING OR DECELERATING GET A CLUNKING NOISE IN REAR OF VEHICLE. DEALER IDENTIFIED DRIVESHAFT NEEDED REPLACEMENT. *TR
Incident date: Mar 16, 2015
I WAS PULLING OUT OF THE GARAGE SLOWLY TO PAUSE ON THE DRIVEWAY TO CLOSE THE GARAGE DOOR AND WHEN I STEP ON THE GAS IN REVERSE THE CAR FLEW OUT OF THE GARAGE AND I COULDN'T STOP IT WITH THE BRAKES. THERE WAS A SMALL ROOFING ACROSS THE STREET WHICH STOPPED THE CAR. NO ONE WAS NEARBY SO NO ONE WAS HURT. THE ACCELERATOR SEEMED STUCK FOR THIS INCIDENT TO HAPPEN. HOWEVER, LEXUS HAD AN INSPECTOR... Read more
Crash
Incident date: Mar 5, 2015
I STARTED THE CAR AS USUAL, LET IT IDLE FOR 10-15 SECONDS, PUT IT IN DRIVE AND LEFT THE DRIVEWAY. SECONDS LATER OR 150-200 FEET LATER, I APPLIED THE BRAKES, FELT THE BRAKES GETTING MUSHY FOLLOWED BY A HUGE BILLOW OF WHITE SMOKE BLOWING OUT OF THE EXHAUST. I USED THE EMERGENCY BRAKE TO STOP THE CAR (WAS ONLY TRAVELING AT 5-8 MPH) AND TURNED THE IGNITION OFF. WHEN I INSPECTED THE MASTER CYLINDER, ... Read more