Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 15, 2015
WAS IN A SERIOUS CAR WRECK..HAVE SEVER MAKES ON BODY FROM SEATBELT...WHEN AIRBAG DEPLOY KNOCKED OUT WINDSHIELD..HAVE STITCHES IN ARM FROM GLASS.CAR IS TOTAL..HAD TO GET CUT OUT OF CAR.
Crash
1 injured
Incident date: Jun 15, 2015
WAS IN A SERIOUS CAR WRECK..HAVE SEVER MAKES ON BODY FROM SEATBELT...WHEN AIRBAG DEPLOY KNOCKED OUT WINDSHIELD..HAVE STITCHES IN ARM FROM GLASS.CAR IS TOTAL..HAD TO GET CUT OUT OF CAR.
Crash
1 injured
LEXUS
HS 250 HYBRID
(2010) — AIR BAGS
Jun 21, 2015
Incident date: Jun 20, 2015
I WAS SLOWLY TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF A SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED DEPLOYED BECAUSE OF THE FORCE OF THE CRASH.
Crash
LEXUS
HS 250 HYBRID
(2010) — STRUCTURE:BODY
Jun 21, 2015
Incident date: Jun 20, 2015
I WAS SLOWLY TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF A SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED DEPLOYED BECAUSE OF THE FORCE OF THE CRASH.
Crash
Incident date: Jun 19, 2015
I WAS DRIVING MY 2011 LEXUS CT200H ON THE NJ TURNPIKE JUST OUTSIDE NYC. IT WAS A CLEAR DAY. THE TEMPERATURE WAS 85. SUDDENLY, I HEARD A LOUD "POP"--LIKE AN EXPLOSION. I HAD JUST PASSED A TRACTOR-TRAILER AND THOUGHT IT HAD BLOWN A TIRE. THEN I STARTED TO HEAR WIND NOISE IN MY CAR. I PULLED OFF AT THE NEXT REST STOP AND DISCOVERED THAT MY SUNROOF HAD EXPLODED. THERE WAS A PIECE OF GLASS MISSI... Read more
Incident date: Aug 15, 2013
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT WATER LEAKED ONTO THE FLOORBOARD AND FLOODED THE VEHICLE. THE FAILURE CAUSED MOLD TO GROW INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN AIR CONDITIONER DRAIN ... Read more
Incident date: Aug 15, 2013
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT WATER LEAKED ONTO THE FLOORBOARD AND FLOODED THE VEHICLE. THE FAILURE CAUSED MOLD TO GROW INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN AIR CONDITIONER DRAIN ... Read more
Incident date: Jun 14, 2015
MY WIFE HAS PARKED THE CAR IN FRONT OF THE DRIVEWAY AND FEW MINUTES LATER, THE CAR HAS HAS STARTED A FIRE FROM ENGINE.
Fire
Incident date: Nov 15, 2014
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 13, 2015
TL* THE CONTACT OWNS A 2001 LEXUS RX300. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 162,000.
Incident date: Jun 4, 2013
HAD TO REPLACE STATER,BRAKES WOULD START AND ENGINE WOULD STOP.HAD TO HAVE BRAKES REPLACED,LIGHTING INSIDE WOULD SOMETIMES COME ON OTHER TIMES NO LIGHTING INSIDE.
Incident date: Jun 4, 2013
HAD TO REPLACE STATER,BRAKES WOULD START AND ENGINE WOULD STOP.HAD TO HAVE BRAKES REPLACED,LIGHTING INSIDE WOULD SOMETIMES COME ON OTHER TIMES NO LIGHTING INSIDE.
Incident date: Jun 4, 2013
HAD TO REPLACE STATER,BRAKES WOULD START AND ENGINE WOULD STOP.HAD TO HAVE BRAKES REPLACED,LIGHTING INSIDE WOULD SOMETIMES COME ON OTHER TIMES NO LIGHTING INSIDE.
Incident date: Jun 14, 2015
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 5 MPH, FLAMES APPEARED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED OVER AND THE ENTIRE PASSENGER SIDE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT DIAGNOSED; HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTUR... Read more
Fire
Incident date: Jun 14, 2015
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 5 MPH, FLAMES APPEARED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED OVER AND THE ENTIRE PASSENGER SIDE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT DIAGNOSED; HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTUR... Read more
Fire
Incident date: Jun 13, 2015
TL* THE CONTACT OWNS A 2001 LEXUS RX300. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND MERGED TO THE SIDE OF THE ROAD WHERE THE VEHICLE WAS TURNED OFF. THE FAILURE RECURRED ONCE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ... Read more
Incident date: Dec 10, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. WHILE DRIVING 35 MPH, THE ENGINE AND THE VEHICLE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THE VEHICLE BECAME HARDER TO CONTROL. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE PISTONS RING SETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT R... Read more
Incident date: Dec 10, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. WHILE DRIVING 35 MPH, THE ENGINE AND THE VEHICLE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THE VEHICLE BECAME HARDER TO CONTROL. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE PISTONS RING SETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT R... Read more
Incident date: Dec 8, 2013
I HAD A 2012 LEXUS ES 350 AND HAD PROBLEMS WITH IT. THE FIRST PROBLEM OCCURRED WHEN I WAS PARKING. I WAS ANGLE PARKING AND HAD MY FOOT ON THE BRAKE WHEN THE CAR JUMPED INTO A BRICK WALL. FOUR AIR BAGS EXPLODED IN MY FACE AND RENDERED ME UNCONSCIOUS. I WAS TAKEN TO THE HOSPITAL IN AN AMBULANCE. I COULD HARDLY WALK AND MY LEGS WERE EXTREMELY SWOLLEN AND I HAD MANY OTHER BRUISES. THE SECOND INCI... Read more
Crash
Fire
1 injured
Incident date: Dec 8, 2013
I HAD A 2012 LEXUS ES 350 AND HAD PROBLEMS WITH IT. THE FIRST PROBLEM OCCURRED WHEN I WAS PARKING. I WAS ANGLE PARKING AND HAD MY FOOT ON THE BRAKE WHEN THE CAR JUMPED INTO A BRICK WALL. FOUR AIR BAGS EXPLODED IN MY FACE AND RENDERED ME UNCONSCIOUS. I WAS TAKEN TO THE HOSPITAL IN AN AMBULANCE. I COULD HARDLY WALK AND MY LEGS WERE EXTREMELY SWOLLEN AND I HAD MANY OTHER BRUISES. THE SECOND INCI... Read more
Crash
Fire
1 injured
Incident date: Dec 4, 2012
REAR LATCH MELTED, NOT DUE TO TEMPERATURES IN THE CITY AND STATE WHERE I LIVE BUT INSTEAD TO A ELECTRICAL COMPONENT OVERHEATING. LEXUS WILL NOT FIX WITHOUT A CHARGE OF OVER $200. THIS IS CLEARLY A DEFECT
Incident date: Feb 4, 2013
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE FOR YEARS IN WHICH THERE WERE STRONG FUMES OF FUEL EMITTING INTO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR NHTSA CAMPAIGN ID NUMBERS: 11V029000 (FUEL SYSTEM, GASOLINE), 14V647000 (FUEL SYSTEM, GASOLINE) AND WAS UNABLE TO DETERMINE WHAT PARTS WERE REPL... Read more
Incident date: Jul 1, 2013
THE DASH OF MY CAR IS CRACKING AND CHIPPING
Incident date: Apr 22, 2015
THE DRIVER WAS PULLING INTO A PARKING SPACE AT THE LOCAL TRAIN STATION. SHE WAS GOING FORWARD AT ABOUT 1 MPH WITH HER FOOT ON THE BRAKE PEDAL IN ORDER TO SLOW THE CAR DOWN AS SHE WAS APPROACHING THE CURB AT THE FRONT END OF THE PARKING SPACE. WITH HER FOOT ON THE BRAKE PEDAL, THE CAR SUDDENLY LUNGED FORWARD AND WENT OVER THE CURB AND INTO A METAL AND WOODEN FENCE. THE CAR PROBABLY WOULD HAVE LA... Read more
Crash
1 injured
Incident date: Apr 24, 2015
THE SRS AIRBAG LIGHT CONTINUES TO FLASH ON AND OFF INDICATING A MALFUNCTION IN THE SYSTEM. THE VEHICLE WAS NOT IN ANY COLLISION TO TRIGGER DEPLOYMENT. BUT THE MALFUNCTION INDICATES A PROBLEM ON THE FRONT DRIVER SIDE AND OR PASSENGER SIDE AIRBAG.
Incident date: Jun 2, 2015
PASSENGER SEAT BELT IS LOCKED AND CANNOT BE USED. I READ ON REPAIR PAL THAT THIS WAS A RECALL ON 4-21-2006, HOWEVER IT IS NOT COMING UP AS A RECALL. I NEED IT FIXED AND WAS HOPING TO HAVE IT DONE AS A RECALL SO I AM NOT FINANCIALLY RESPONSIBLE. LIMITED INCOME AND I HAVE A CHILD THAT NEEDS TO OCCUPY THAT SEAT. ADVISE PLEASE.
Incident date: Apr 6, 2015
2008 LEXUS LS460L. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO POTENTIAL FUEL PRESSURE SENSOR LEAK RECALL NOTICE AND NAVIGATION SYSTEM ISSUES. *SMD THE CONSUMER DISCOVERED THE NAVIGATION SYSTEM WAS INOPERATIVE AFTER HAVING A RECALL PERFORMED. THE CONSUMER STATED THE NAVIGATION SYSTEM WAS IN PERFECT WORKING ORDER BEFORE THE VEHICLE WAS LEFT AT THE DEALER. THE DEALER REFUSED TO TAKE RESP... Read more
LEXUS
LS460L
(2008) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jun 3, 2015
Incident date: Apr 6, 2015
2008 LEXUS LS460L. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO POTENTIAL FUEL PRESSURE SENSOR LEAK RECALL NOTICE AND NAVIGATION SYSTEM ISSUES. *SMD THE CONSUMER DISCOVERED THE NAVIGATION SYSTEM WAS INOPERATIVE AFTER HAVING A RECALL PERFORMED. THE CONSUMER STATED THE NAVIGATION SYSTEM WAS IN PERFECT WORKING ORDER BEFORE THE VEHICLE WAS LEFT AT THE DEALER. THE DEALER REFUSED TO TAKE RESP... Read more
Incident date: Jul 10, 2014
ANOTHER CT200H DRIVER REPORTED A PROBLEM WITH THE CENTER CONSOLE LID NOT CLOSING PROPERLY DUE TO THE LATCH STUCK IN THE OPEN POSITION. SAME ISSUE ON MY 2012 CT200H. WOULD BE NICE ON A LEXUS TO HAVE THAT PROBLEM RESEARCHED AND FIXED... AND LET LEXUS PAY FOR THE REPAIR, NOT THE OWNER. PROBLEMS OF THIS TYPE ARE MORE CHARACTERISTIC OF ECONOMY VEHICLES... IS LEXUS AN ECONOMY CAR?????
Incident date: May 28, 2015
TL* THE CONTACT OWNS A 1997 LEXUS ES300. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 216,000.
Incident date: May 26, 2015
STEERING BECAME DIFFICULT TO STEER VEHICLE. NO INJURY OR ACCIDENT OCCURRED, BUT I WAS SURPRISED THAT THIS WENT OUT.
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD MELTED, FRACTURED, AND PRODUCED A GLARE DURING SUNNY WEATHER CONDITIONS. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN ON A SUNNY DAY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE... Read more
Incident date: Jun 16, 2014
DASH BOARD CRACK ALL OVER . NEED TO FIX OR REPLACED IT.
Crash
Incident date: Jun 1, 2015
THE STEERING WHEEL MAKES A WHINING NOISE UPON ACCELERATION AND WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION AT SLOW SPEEDS THE NOISE CONTINUES. WHEN PUTTING THE KEY IN THE IGNITION IT MAKES A BUZZING NOISE.
Incident date: Jun 13, 2013
SUPPORTS TO KEEP TRUNK MLID OPEN FAILED AND LID CAME DOWN STRIKING HEAD. THIS HAS OCCURRED SEVERAL TIMES. DEALER FROM WHOM I PURCHASED CAR DID NOT OFFER TO REPLACE DEFECTIVE PARTS.WILLIAM
2 injured
Incident date: May 29, 2015
WHILE DRIVING AT A SPEED 40, I NOTICED LAG IN GEAR SHIFT WHILE TRYING TO ACCELERATE TO 60 MPH. I NOTICED NO PICK IN SPEED RATHER 40 MPH BECAME 20 MPH, THE MORE I PRESS ON THE GAS PETAL THE ONLY ACCELERATION WAS NOTICE ON THE RPM. I HAD TO PUT ON THE HAZARDS AND PULL OVER TO LET OTHER CARS PASS.
Incident date: Nov 10, 2014
AUTO WAS PARKED IN LOT, IGNITION OFF "IN PARK". STARTED AUTO, PUT GEAR IN REVERSE AND AUTO ACCELERATED VERY RAPIDLY, UNCONTROLLED, DOWN ONE CURB, UP ANOTHER CURB AND FINALLY STOPPED IN GRASSY AREA HAVING GONE ABOUT 150 FEET.
Crash
Incident date: Nov 10, 2014
AUTO WAS PARKED IN LOT, IGNITION OFF "IN PARK". STARTED AUTO, PUT GEAR IN REVERSE AND AUTO ACCELERATED VERY RAPIDLY, UNCONTROLLED, DOWN ONE CURB, UP ANOTHER CURB AND FINALLY STOPPED IN GRASSY AREA HAVING GONE ABOUT 150 FEET.
Crash
Incident date: Nov 10, 2014
AUTO WAS PARKED IN LOT, IGNITION OFF "IN PARK". STARTED AUTO, PUT GEAR IN REVERSE AND AUTO ACCELERATED VERY RAPIDLY, UNCONTROLLED, DOWN ONE CURB, UP ANOTHER CURB AND FINALLY STOPPED IN GRASSY AREA HAVING GONE ABOUT 150 FEET.
Crash
Incident date: Jan 1, 2015
I HAVE NOTICED FOR SOMETIME WHILE DRIVING WITH MY WIFE.THE AIRBAG LIGHT ON THE PANEL FOR THE PASSENGER SIDE DOES NOT COME ON. SOMETIMES IT COMES ON AFTER WE HAVE BEEN DRIVING FOR A WHILE.I FIGURE THE AIRBAG WILL NOT WORK IF WE WERE IN AN ACCIDENT.I HAVE NO IDEA HOW MANY CARS COULD BE EFFECTED WITH THIS ISSUE.
Incident date: Jan 1, 2015
I HAVE NOTICED FOR SOMETIME WHILE DRIVING WITH MY WIFE.THE AIRBAG LIGHT ON THE PANEL FOR THE PASSENGER SIDE DOES NOT COME ON. SOMETIMES IT COMES ON AFTER WE HAVE BEEN DRIVING FOR A WHILE.I FIGURE THE AIRBAG WILL NOT WORK IF WE WERE IN AN ACCIDENT.I HAVE NO IDEA HOW MANY CARS COULD BE EFFECTED WITH THIS ISSUE.
Incident date: Jan 1, 2015
I HAVE NOTICED FOR SOMETIME WHILE DRIVING WITH MY WIFE.THE AIRBAG LIGHT ON THE PANEL FOR THE PASSENGER SIDE DOES NOT COME ON. SOMETIMES IT COMES ON AFTER WE HAVE BEEN DRIVING FOR A WHILE.I FIGURE THE AIRBAG WILL NOT WORK IF WE WERE IN AN ACCIDENT.I HAVE NO IDEA HOW MANY CARS COULD BE EFFECTED WITH THIS ISSUE.
Incident date: May 22, 2015
CAR WENT HEAD ON INTO TELEPHONE POLE. CAR WAS TOTALED. SEVERE FRONT END DAMAGE. AIRBAGS DID NOT DEPLOY..... UPDATED 06/30/15 *BF
Crash
Incident date: May 1, 2015
CAR WOULD NOT STOP AT ALL AT LOW SPEEDS, CRASH INTO BUILDING IN PARKING LOT DUE TO FAILURE
Crash
Incident date: May 1, 2015
CAR WOULD NOT STOP AT ALL AT LOW SPEEDS, CRASH INTO BUILDING IN PARKING LOT DUE TO FAILURE
Crash
Incident date: Apr 15, 2015
THE FRONT CONTROL ARM WITH BUSHING CRACK. MANY OWNER HAVE HAD THIS ISSUE. AS A RESULT THE REPAIR IS APPROX 2700 FOR NEW FRONT CONTROL ARM.
Incident date: May 20, 2015
AIR BAGS STAYS ON ALL THE TIME. THE DEALER, LEXUS, REFUSES TO MAKE REPAIR. THE VEHICLE WAS NEVER INVOLVED IN AN ACCIDENT......UPDATED 12/03/15 *BF UPDATED 10/17/2017*CN
Incident date: May 22, 2015
WHILE HAVE MY CAR SERVICED, THE SHOP INFORMED ME THAT THE STEERING RACK WAS LEAKING FLUID AND NEEDED TO BE REPAIRED AT A COST (PARTS & LABOR) OF $1562. THIS SEEMS OUTRAGEOUS TO ME GIVEN THAT THE CAR HAS ABOUT 33K MILES ON IT. WHEN I CHECK THE BLOG ON ARFC.ORG, IT APPEARS THAT THIS IS A COMMON PROBLEM. WHY HAS LEXUS NOT BEEN REQUIRED TO ISSUE A RECALL FOR THIS PROBLEM?
Incident date: Jul 1, 2009
PASSENGER AIRBAG DETERIORATION (SEPARATED) ON DASHBOARD.
Incident date: Mar 31, 2014
DRIVER SIDE REARVIEW MIRROR VIBRATES INSIDE HOUSING PREVENTING PROPER IDENTIFICATION OF VEHICLES APPROACHING OR VEHICLES ON LEFT LANE. THIS SITUATION HAS BEEN PRESENT SINCE THE VEHICLE WAS PURCHASED. LEXUS DENIES MY CLAIM. I BELIEVE IT TO BE A SERIOUS SAFETY ISSUE.