Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 15, 2013
MY LEXUS 2012 IS 250 ACCELERATED ON ITS OWN, BRAKES DID NOT ENGAGE AFTER DEPRESSING THEM X2, AND THEN I CRASHED INTO A TRUCK. AIR BAG DID NOT DEPLOY. REPORTED TO LEXUS WHO ASSUMED NO RESPONSIBILITY FOR INCIDENT. THIRD PARTY INSPECTED CAR AND DOWNLOADED BLACK BOX. REPORT FROM LEXUS STATED THAT CAR WAS DRIVE ABLE AND NO ISSUES WERE FOUND. CAR INCURRED $18,000 IN DAMAGES AND WAS NOT DRIVABLE AT T... Read more
Crash
Incident date: May 15, 2013
MY LEXUS 2012 IS 250 ACCELERATED ON ITS OWN, BRAKES DID NOT ENGAGE AFTER DEPRESSING THEM X2, AND THEN I CRASHED INTO A TRUCK. AIR BAG DID NOT DEPLOY. REPORTED TO LEXUS WHO ASSUMED NO RESPONSIBILITY FOR INCIDENT. THIRD PARTY INSPECTED CAR AND DOWNLOADED BLACK BOX. REPORT FROM LEXUS STATED THAT CAR WAS DRIVE ABLE AND NO ISSUES WERE FOUND. CAR INCURRED $18,000 IN DAMAGES AND WAS NOT DRIVABLE AT T... Read more
Crash
Incident date: May 15, 2013
MY LEXUS 2012 IS 250 ACCELERATED ON ITS OWN, BRAKES DID NOT ENGAGE AFTER DEPRESSING THEM X2, AND THEN I CRASHED INTO A TRUCK. AIR BAG DID NOT DEPLOY. REPORTED TO LEXUS WHO ASSUMED NO RESPONSIBILITY FOR INCIDENT. THIRD PARTY INSPECTED CAR AND DOWNLOADED BLACK BOX. REPORT FROM LEXUS STATED THAT CAR WAS DRIVE ABLE AND NO ISSUES WERE FOUND. CAR INCURRED $18,000 IN DAMAGES AND WAS NOT DRIVABLE AT T... Read more
Crash
Incident date: Jul 13, 2015
TL* THE CONTACT OWNS A 2013 LEXUS RX350. WHILE REVERSING OUT OF THE GARAGE, THE REAR WINDSHIELD SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,426.
Incident date: Jun 29, 2015
MY WIFE (WHO IS NOT THE PRIMARY DRIVER OF THIS VEHICLE) WAS ENTERING A PERPENDICULAR PARKING SPACE IN FRONT OF A BUSINESS LOCATED JUST OFF THE STREET. THE BUSINESS WAS ONCE A HOUSE AND HAS NOW PUT 3 PARKING SPACES IN FRONT OF THE BUILDING JUST OVER THE SIDEWALK.THE ENTRANCE IS UP A DRIVEWAY AND JUST BEYOND THE SIDEWALK AND INTO THE PARKING SPACES. AS SHE WAS GOING UP THE DRIVEWAY AND TURN SLIGHTLY... Read more
Crash
Incident date: Jun 29, 2015
MY WIFE (WHO IS NOT THE PRIMARY DRIVER OF THIS VEHICLE) WAS ENTERING A PERPENDICULAR PARKING SPACE IN FRONT OF A BUSINESS LOCATED JUST OFF THE STREET. THE BUSINESS WAS ONCE A HOUSE AND HAS NOW PUT 3 PARKING SPACES IN FRONT OF THE BUILDING JUST OVER THE SIDEWALK.THE ENTRANCE IS UP A DRIVEWAY AND JUST BEYOND THE SIDEWALK AND INTO THE PARKING SPACES. AS SHE WAS GOING UP THE DRIVEWAY AND TURN SLIGHTLY... Read more
Crash
Incident date: Jul 12, 2015
BROUGHT VEHICLE TO DEALER FOR ROUTINE SERVICE, WAS INFORMED ONE OF THE POWER STEERING BOOTS WAS "RIPPED AND LEAKING PRETTY GOOD." I WAS QUOTED $1600 FOR A COMPLETE RACK & PINION STEERING REPLACEMENT INCLUDING PARTS AND LABOR, WHICH I DECLINED BECAUSE THOSE ARE MSRP PRICES.. MY WIFE DRIVES THIS CAR AND I AM NOW CONCERNED FOR HER SAFETY AS WELL AS OTHER PASSENGERS. BASED ON OTHER COMPLAINTS WITH 200... Read more
Incident date: Jul 2, 2015
MY DRIVER SIDE DOOR WAS HIT BY SOMEONE GOING APPROXIMATELY 40 MPH AS I TURNED A CORNER GOING 5 MPH. THE IMPACT THREW ME APPROXIMATELY 100 FEET INTO A BLOCK WALL AND NOT ONE SINGLE AIRBAG DEPLOYED. MY HEAD BROKE THE DRIVER DOOR WINDOW....UPDATED 07/30/15 *BF
Crash
1 injured
Incident date: Jun 26, 2015
BRIDGESTONE DUELER HT TIRE BLEW OUT SIDEWALL WHILE DRIVING AT 70 MPH. NO TREAD DAMAGE. PRESSURE WAS NORMAL AS PER MONITOR. 2015 LEXUS GX460 WAS ONLY 3 MONTHS OLD WITH 1300 MILES. I ALSO REPORTED ON YOUR TIRE SITE BUT IT WOULD NOT ACCEPT 2015 GX AS A MODEL.
Incident date: Jul 1, 2006
DASH IS MELTING AND IS STICKING TO ANYTHING THAT IS RUB UP AGAINST IT. BODY PARTS, CAR WASH TOWEL, GROCERY. I SEEL RECALL ON ALL OTHER MODEL REGARDING THIS ISSUE. EXCEPT THIS PARTICULAR MODEL 2003 LEXUS IS300. I BELIEVE IT SHOULD EXTEND TO THIS YEAR AND MODEL AS WELL. NO DASH SHOULD BE MELTING AWAY WITH HEAT! AND OWNER SHOULD NOT BE RESPONSIBLE FOR POORLY BUILT PARTS!!!!
Incident date: Apr 7, 2015
MY DASH BOARD IS MELTING. IT IS REALLY STICKY AND PRODUCE A GLARE ON WINDSHIELD WHEN DRIVING IN THE DIRECTION OF SUN. IT IS BECOMING VERY DIFFICULT TO SEE. THERE IS A RECALL ON OTHER YEARS AND MODELS. RECALL SHOULD BE REEVALUATED TO INCLUDE ALL CARS EFFECTED BY THIS DEFECT.
Incident date: Apr 7, 2015
MY DASH BOARD IS MELTING. IT IS REALLY STICKY AND PRODUCE A GLARE ON WINDSHIELD WHEN DRIVING IN THE DIRECTION OF SUN. IT IS BECOMING VERY DIFFICULT TO SEE. THERE IS A RECALL ON OTHER YEARS AND MODELS. RECALL SHOULD BE REEVALUATED TO INCLUDE ALL CARS EFFECTED BY THIS DEFECT.
Incident date: May 5, 2013
THIS LEXUS HAS THE STICKY, MELTING DASHBOARD ISSUE COMMON IN MANY LEXUS VEHICLES LOCATED IN SOUTHERN STATES.
Incident date: Jun 18, 2015
I PURCHASED A BRAND NEW LEXUS NX200T F SPORT AWD ON JUNE 16, 2015 AT 145 MILES. ON JUNE 18, 2015, A FRIEND SUGGESTED THAT I TOOK THE CAR FOR A LONGER HIGHWAY TEST DRIVE AND DISCOVERED THE CAR IS STEERING OFF TO THE RIGHT ON HIGHWAY 15 FROM LAS VEGAS, NV TO PRIMM, NV. I CONTACTED THE DEALERSHIP AND RETURNED THE VEHICLE. ON JUNE 22, LEXUS OF LAS VEGAS CALLED AND SAID THAT THEY HAVE REPLACED LOWER... Read more
Incident date: Jun 18, 2015
I PURCHASED A BRAND NEW LEXUS NX200T F SPORT AWD ON JUNE 16, 2015 AT 145 MILES. ON JUNE 18, 2015, A FRIEND SUGGESTED THAT I TOOK THE CAR FOR A LONGER HIGHWAY TEST DRIVE AND DISCOVERED THE CAR IS STEERING OFF TO THE RIGHT ON HIGHWAY 15 FROM LAS VEGAS, NV TO PRIMM, NV. I CONTACTED THE DEALERSHIP AND RETURNED THE VEHICLE. ON JUNE 22, LEXUS OF LAS VEGAS CALLED AND SAID THAT THEY HAVE REPLACED LOWER... Read more
Incident date: Jun 18, 2015
I PURCHASED A BRAND NEW LEXUS NX200T F SPORT AWD ON JUNE 16, 2015 AT 145 MILES. ON JUNE 18, 2015, A FRIEND SUGGESTED THAT I TOOK THE CAR FOR A LONGER HIGHWAY TEST DRIVE AND DISCOVERED THE CAR IS STEERING OFF TO THE RIGHT ON HIGHWAY 15 FROM LAS VEGAS, NV TO PRIMM, NV. I CONTACTED THE DEALERSHIP AND RETURNED THE VEHICLE. ON JUNE 22, LEXUS OF LAS VEGAS CALLED AND SAID THAT THEY HAVE REPLACED LOWER... Read more
Incident date: Mar 2, 2011
THE DASHBOARD ON MY LEXUS IS 300 IS MELTING. IT IS VERY STICKY AND AS IT HEATS UP A CHEMICAL IS RELEASED AND THERE IS AN ODOR IN THE CAR. I CALLED LEXUS AND THEY SAID THAT THE RECALL DOES NOT EFFECT THE YEAR OF MY VEHICLE, BUT IT IS VERY CLEAR THAT THIS CAR HAS A SERIOUS ISSUE. ALL IS300 REGARDLESS OF YEAR WITH THIS ISSUE MUST BE RECALLED.
Incident date: Jul 25, 2013
WE BOUGHT THE CAR IN 2012 BY 2013 DASH STARTED TO CRACK & GET VERY STICKY. NOW DASH COMPLETELY CRACKED AROUND PASSENGER FRONT AIRBAG. WE ARE CONCERNED ABOUT THE CONTINUED DASH CRACKING & IF WILL EFFECT THE AIRBAGS & INJURY FROM THE AIRBAG IF DEPLOYED.
Incident date: Jul 7, 2015
DASH IS PEELING ALONG WITH THE CENTER CONSOLE. THE PASSENGER SIDE AIRBAG IS ALSO START TO DISCOLOR AND PEEL. THE PEELING IS MORE LIKE STARTING TO GUM UP OR BECOME STICKY.
Incident date: Jul 4, 2013
REARVIEW MIRROR'S REFLECTIVE SURFACE WEARING OFF AND TURNING BLACK. BECOMING INCREASINGLY DIFFICULT TO SEE/USE.
Incident date: Jul 4, 2013
DASH (AND PIECES ON DOORS MADE FROM SAME MATERIAL) MELT/CRACK/PRODUCE GLARE ON WINDSHIELD/WINDOWS DURING HOT/SUNNY WEATHER. HEAT HAS SEVERELY DEGRADED MATERIAL QUALITY; DASH AND DOOR PIECES EASILY DENTED/SCRATCHED/CHIPPED.
Incident date: Jun 8, 2015
TL* THE CONTACT OWNS A 2011 LEXUS ES350. WHILE DRIVING AT 15 MPH, THE DRIVER REAR ENDED THE PRECEDING VEHICLE. THE DRIVER SIDE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash
1 injured
Incident date: May 20, 2015
I HAD THE SAFETY RECALL, CONCERNING THE AIRBAG INFLATOR MODULE, DONE ON MY CAR BUT NOW THE AIRBAG SENSOR LIGHT STAYS ON.
Incident date: May 22, 2015
THE CHECK ENGINE LIGHT AND SEVERAL OTHER LIGHTS CAME ON IN MY VEHICLE. ONCE THIS HAPPENS THE VEHICLE GOES INTO SAFE MODE AND PROHIBITS YOU FROM DRIVING AT NORMAL SPEEDS. I WENT OFF THE ROAD AS I ENTERED THE FREEWAY TO AVOID A SEMI BECAUSE I COULD NOT ACCELARATE. I DISCOVERED THIS SAME ISSUE HAS BEEN FOUND ON TOYOTA MODELS HOWEVER LEXUS HAS NOT SENT OUT NOTICES AND WILL NOT COVER. THERE IS A RED... Read more
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Jul 6, 2015
Incident date: Jul 6, 2015
WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: - VEHICLE SLIPS, - BRAKES LOSE CONTROL (I.E. NO LONGER BEING APPLIED) FOR A FEW SECONDS, - THE VEHICLE ACCELERATES FOR A FEW SECONDS. THE ABOVE CONDITION HAPPENS AT APPROXIMATELY 35 MPH OR HIGHER SPED.
Incident date: Jun 26, 2015
BRIDGESTONE DUELER HT TIRE BLOW OUT ON 2015 LEXUS GX460. SYSTEM WOULD NOT ALLOW 2015 GX460, SO ENTERED AS 2014. TIRE BLEW OUT SIDEWALL AT 70 MPH WITH NO TREAD DAMAGE OR PUNCTURE. PRESSURE WAS NOT LOW AS PER TIRE PRESSURE MONITOR. TIRE ONLY HAD 1300 MILES IN 3 MONTHS OF DRIVING NEW LEXUS GX460. TIRE WAS P265/60R18 109H DOT ELXTJJK4514.
Incident date: Aug 21, 2014
I BOUGHT A 2011 LEXUS RX450H NEW AT THE DEALERSHIP FEBRUARY OF 2011. FAST FORWARD TO SUMMER OF 2014. DRIVING DOWN I-20 IN EAST TEXAS, MIDDLE OF NOWHERE, CAR SUDDENLY HAS NO POWER, I BARELY GET IT ON THE SHOULDER. MESSAGE ON DASH "CHECK HYBRID SYSTEM". TOW TRUCK TO DEALER. FAILED OR BROKEN FUEL PUMP. THREE YEAR OLD CAR WITH 34,336 MILES. REPLACED UNDER WARRANTY. FAST FORWARD TO SPRING OF 2... Read more
Incident date: Jul 2, 2007
I HAVE A 2004 LEXUS IS300 AND HAVE THE SAME DASH MELTING ISSUE THAT OTHER PEOPLE IS HAVING. STARTING FROM 2007 THE DASH STARTED TO MELT AND TOOK TO DEAL BACK THEN AND THEY REFUSE TO DO ANYTHING. RECENTLY GOT A LETTER FOR WARRANTY ENHANCEMENT NOTICE FOR MY OTHER 2007 LEXUS ES350 WITH SAME ISSUE OF MELTING DASH. I THINK LEXUS SHOULD ALSO DO A REPLACEMENT FOR ALL 2004 IS300 FOR DASH PROBLEM.
Incident date: Feb 13, 2015
PETITION FOR A DEFECT INVESTIGATION INTO LOW-SPEED SURGING IN DIFFERENT MODELS OF TOYOTA AUTOMOBILES IN WHICH THE CAR STARTS ACCELERATING AND THE ENGINE RPM INCREASES WHEN ACCELERATOR IS NOT DEPRESSED. *SMD THE CONSUMER STATED ON FEBRUARY 13, 2015, HIS WIFE WAS DRIVING TO AN APPOINTMENT. SHE PULLED INTO THE PARKING LOT AND DID NOT HAVE HER FOOT ON THE BRAKE PEDAL AS SHE WAS COASTING INTO THE PAR... Read more
Crash
Incident date: May 26, 2015
WATER PUMP FAILED WITHOUT ANY INDICATION OF FAILURE. I WAS GOING ON HIGHWAY AND ALL OF SUDDEN VSC LIGHT CAME UP . AFTER DRIVING A MILE ENGINE LIGHT CAME UP. SINCE NEXT EXIT WAS 3 MILES I DROVE THROUGH EXIST AND PULL CAR ON SAFE PARKING LOT. BY THE TIME I STOPPED VEHICLE, I SAW SMOKE COMING OUT OF ENGINE. I HAD TO CALL AAA AND GET IT TOWED TO LOCAL MECHANIC FOR PRIMARY DIAGNOSTIC BEFORE I TOWED... Read more
Incident date: Jul 1, 2014
MY 2004 LEXUS RX330 HAS HORRIBLE PAINT ISSUES ON THE FRONT BUMPER. PAINT STARTED CHIPPING OFF IN HUGE SECTIONS AND IT LOOKS TERRIBLE. THIS HAS ONLY HAPPENED ON THE FRONT BUMPER AND THE REAR VIEW MIRRORS. SEEMS LIKE THE PAINT IS DEFECTIVE IN THESE AREA'S. SO DISAPPOINTED. ALSO THE TRANSMISSION IS MESSED UP. SEEMS LIKE IT HOPS IN BETWEEN 1-2 RPM. I EVEN HAD THE TRANSMISSION REBUILT AND IT STIL... Read more
Incident date: Jul 1, 2014
MY 2004 LEXUS RX330 HAS HORRIBLE PAINT ISSUES ON THE FRONT BUMPER. PAINT STARTED CHIPPING OFF IN HUGE SECTIONS AND IT LOOKS TERRIBLE. THIS HAS ONLY HAPPENED ON THE FRONT BUMPER AND THE REAR VIEW MIRRORS. SEEMS LIKE THE PAINT IS DEFECTIVE IN THESE AREA'S. SO DISAPPOINTED. ALSO THE TRANSMISSION IS MESSED UP. SEEMS LIKE IT HOPS IN BETWEEN 1-2 RPM. I EVEN HAD THE TRANSMISSION REBUILT AND IT STIL... Read more
Incident date: Jul 1, 2015
CONSUMER WRITE IN REGARDS TO PASSENGER SIDE AIRBAG INFLATOR RECALL NOTICE LACK OF PARTS. RECALL #15V-285. *SMD
Incident date: Jun 29, 2015
REAR VIEW MIRROR DEFECTIVE : SCRATCHED AND DIS COLORED
Incident date: Jun 2, 2015
WHILE I WAS DRIVING MY VEHICLE THE VSC,ABS,AND ETC LIGHTS CAME ON,THIS IS NOT THE FIRST TIME THAT THIS HAD HAPPENED,THE LIGHTS HAS CAME ON BEFORE WHILE AT A STOP LIGHT AND IN PARK.THE VEHICLE NOW WILL NOT GO INTO GEAR IT ONLY STAYS IN PARK.IT STILL WILL START BUT CAN'T DRIVE BECAUSE IT WON'T GO INTO GEAR. THE CAR ALSO WAS PULLING TO THE SIDE WHILE DRIVING AND ON SEVERAL OCCASIONS IT WOULD NOT STAR... Read more
Incident date: Jun 2, 2015
WHILE I WAS DRIVING MY VEHICLE THE VSC,ABS,AND ETC LIGHTS CAME ON,THIS IS NOT THE FIRST TIME THAT THIS HAD HAPPENED,THE LIGHTS HAS CAME ON BEFORE WHILE AT A STOP LIGHT AND IN PARK.THE VEHICLE NOW WILL NOT GO INTO GEAR IT ONLY STAYS IN PARK.IT STILL WILL START BUT CAN'T DRIVE BECAUSE IT WON'T GO INTO GEAR. THE CAR ALSO WAS PULLING TO THE SIDE WHILE DRIVING AND ON SEVERAL OCCASIONS IT WOULD NOT STAR... Read more
Incident date: Jun 2, 2015
WHILE I WAS DRIVING MY VEHICLE THE VSC,ABS,AND ETC LIGHTS CAME ON,THIS IS NOT THE FIRST TIME THAT THIS HAD HAPPENED,THE LIGHTS HAS CAME ON BEFORE WHILE AT A STOP LIGHT AND IN PARK.THE VEHICLE NOW WILL NOT GO INTO GEAR IT ONLY STAYS IN PARK.IT STILL WILL START BUT CAN'T DRIVE BECAUSE IT WON'T GO INTO GEAR. THE CAR ALSO WAS PULLING TO THE SIDE WHILE DRIVING AND ON SEVERAL OCCASIONS IT WOULD NOT STAR... Read more
Incident date: Jun 3, 2015
TL* THE CONTACT OWNS A 2007 LEXUS GX470. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD UNDER THE HOOD. THE NOISE WAS HEARD WHEN THE VEHICLE WAS STARTED AND WHILE DRIVING APPROXIMATELY 70 MPH. IN ADDITION, UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS VEERED TO THE SIDE OF THE ROAD WHERE AN INDEPENDENT MECHANIC WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO A DEALER ... Read more
Incident date: Jun 3, 2015
TL* THE CONTACT OWNS A 2007 LEXUS GX470. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD UNDER THE HOOD. THE NOISE WAS HEARD WHEN THE VEHICLE WAS STARTED AND WHILE DRIVING APPROXIMATELY 70 MPH. IN ADDITION, UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS VEERED TO THE SIDE OF THE ROAD WHERE AN INDEPENDENT MECHANIC WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO A DEALER ... Read more
Incident date: Jun 17, 2015
TL* THE CONTACT OWNS A 2006 LEXUS GS300. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEED SUDDENLY DECELERATED TO 40 MPH. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE SPEED EVENTUALLY INCREASED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 104,497.
Incident date: Jun 25, 2015
TL* THE CONTACT OWNS A 2006 LEXUS ES. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND THE BRAKING SYSTEM WOULD NOT RESPOND. THE CONTACT HAD TO SHIFT TO NEUTRAL TO STOP THE VEHICLE. A NUMBER OF WARNING INDICATORS WERE ILLUMINATED AT THE TIME OF FAILURE. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGI... Read more
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED THAT THE SURFACE OF THE DASHBOARD BEGAN TO DETERIORATE AND PRODUCED A STICKY SUBSTANCE. WHILE OPERATING THE VEHICLE, THE SUNLIGHT CREATED A GLARE ON THE DASHBOARD THAT IMPAIRED THE DRIVER'S VISION. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FAILURE WAS CAUSED BY A CHEMICAL REACTION IN THE DASHBOARD AND THAT IT NEEDED TO BE... Read more
Incident date: Jun 3, 2013
THE PASSENGER SIDE AIRBAG IS SPLITTING OR BUSTING AROUND THE TOP OF IT, WHERE IT ATTACHES TO THE REST OF THE DASHBOARD. NOT SURE HOW THIS AFFECTS THE AIRBAG AS FAR AS ITS PERFORMANCE IF IN AN ACCIDENT. OR IF IT CONTINUES TO SPLIT WILL THE AIRBAG DEPLOY.
Incident date: May 31, 2015
TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT AND REAR DRIVER SIDE AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING. THE DRIVER SUSTAINED HEAD, NECK, AND EAR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE M... Read more
Crash
1 injured
Incident date: Jun 5, 2015
TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE BACKING OUT OF A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED FORWARD. ALTHOUGH THE BRAKES WERE ENGAGED, THE VEHICLE CRASHED INTO A PILLAR. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash
Incident date: Jun 5, 2015
TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE BACKING OUT OF A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED FORWARD. ALTHOUGH THE BRAKES WERE ENGAGED, THE VEHICLE CRASHED INTO A PILLAR. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash
Incident date: Jun 19, 2015
MY TRUNK NOT OPEN WITH REMOTE KEY OR IT NOT OPEN WITH TRUNK RELEASE BUTTON NEAR DRIVER SIDE DASH BOARD. [XXX] [XXX]@COMCAST.NET INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
LEXUS
HS 250 HYBRID
(2010) — VEHICLE SPEED CONTROL
Jun 23, 2015
Incident date: Jun 20, 2015
I WAS TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF THE SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED BECAUSE OF THE FORCE OF THE CRASH. PLEASE NOTE THIS IS AN EDITED VERSION OF AN EARLIER REPORT I SENT. THE CHANGE IS IN THE AFFECTED PARTS. THE PART THAT CAUSED THE ACCIDENT WAS A FAULTY ACCELERATOR (PROBABLY THE THROTTLE CONTROL SOFTWARE).
Crash
Incident date: Jun 22, 2015
VEHICLE HAS BEEN WELL MAINTAINED WITH REGULAR OIL CHANGES AND TRANSMISSION FLUSH. HOWEVER, ON 06/22/2015, UNDER NORMAL DRIVING CONDITIONS IN MY 7 MILES COMMUTE, THE VEHICLE FAILED TO ACCELERATE AFTER COMING TO A STOP. THE RPM/ENGINE REVVED UP, BUT VEHICLE DID NOT MOVE MUCH (COULD NOT SHIFT GEARS). PULLED TO THE SIDEWAY AND CALLED FOR HELP. TOOK IT TO LOCAL MECHANIC, AND DIAGNOSED WITH CODE P0770 (... Read more
Incident date: Jun 15, 2015
WAS IN A SERIOUS CAR WRECK..HAVE SEVER MAKES ON BODY FROM SEATBELT...WHEN AIRBAG DEPLOY KNOCKED OUT WINDSHIELD..HAVE STITCHES IN ARM FROM GLASS.CAR IS TOTAL..HAD TO GET CUT OUT OF CAR.
Crash
1 injured