Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Aug 26, 2015
I WAS DRIVING ON A ROAD, MY VEHICLE BEGAN TO SHAKE UNTIL EVENTUALLY DROPPING TO THE ROAD AND DRAGGING UNTIL I COULD GAIN CONTROL OF IT , BY APPLYING THE BRAKES. I NOTICED OUT OF MY DRIVER'S SIDE WINDOW ACROSS THE ROAD WAS MY TIRE ROLLING AT A RAPID SPEED. I CALLED 911 TO RECEIVE ASSISTANCE TO STOP THE TRAFFIC AND TO HELP WITH MY DISABLED VEHICLE. OFFICERS ASSISTED WITH HELPING MYSELF, MY MOTHER AN... Read more
Incident date: Aug 26, 2015
I WAS DRIVING ON A ROAD, MY VEHICLE BEGAN TO SHAKE UNTIL EVENTUALLY DROPPING TO THE ROAD AND DRAGGING UNTIL I COULD GAIN CONTROL OF IT , BY APPLYING THE BRAKES. I NOTICED OUT OF MY DRIVER'S SIDE WINDOW ACROSS THE ROAD WAS MY TIRE ROLLING AT A RAPID SPEED. I CALLED 911 TO RECEIVE ASSISTANCE TO STOP THE TRAFFIC AND TO HELP WITH MY DISABLED VEHICLE. OFFICERS ASSISTED WITH HELPING MYSELF, MY MOTHER AN... Read more
Incident date: May 7, 2015
AFTER STARTING ENGINE WE BEGAN TO HEAR CRACKLING NOISES SIMILAR TO ELECTRICAL SOUNDS. THIS PERSISTED FOR ABOUT 30 MINUTES. WE VISITED OUR DEALER AND WERE TOLD THAT IT IS NORMAL. WE DO NOT BELIEVE THIS. THE CRACKLING NOISES WOULD ONLY BE EVIDENT FOR A SHORT TIME AFTER THIS. NOW WE ARE HEARING THESE NOISES LOUDER AND MORE OFTEN THROUGHOUT THE DAY. WE HAVE NO IDEA WHETHER WE HAVE A SAFETY ISSUE... Read more
Incident date: Aug 27, 2015
RECEIVED RECALL NOTICE AND SCHEDULED APPOINTMENT FOR AIR BAG RECALL TO BE REPAIRED. THE LEXUS DEALER HELD THE CAR FOR FOUR DAYS BEFORE REALIZING THEY DID NOT HAVE THE PARTS TO MAKE THE REPAIR. WE WERE TOLD TO PICK UP THE CAR AND THEY COULD NOT TELL US WHEN THE PARTS WOULD BE AVAILABLE TO REMEDY THE RECALL DEFECT. THE NOTICE SAYS NOT TO OPERATE THE CAR WITH A PASSENGER UNTIL THE REPAIRS ARE COMP... Read more
Incident date: Jun 19, 2015
I BOUGHT PRE-OWNED 2013 LEXUS ES300H CAR IN MOTH OF APRIL AND STARTED HAVING SEVER BACK PAIN, I CONTACTED LEXUS CUSTOMER SERVICE WITH FACT THAT SOMETHING WRONG WITH SEAT, PLEASE HELP ME AS I AM HAVING SEVER BACK PAIN EVERY SINGLE TIME I USE THE CAR. LEXUS REPRESENTATIVE HAS BEEN GOING ROUND ABOUT AND NOT ADDRESSING THE ISSUE, THEY DID NOT EVEN PROPERLY INSPECTED THE SEAT AND DISMISSED THE CASE.... Read more
Incident date: Apr 10, 2015
I PARKED THE CAR IN MY INDOOR GARAGE (PART OF THE INTERIOR OF MY HOME). SEVERAL HOURS LATER, I BEGAN TO FEEL ILL AND COLLAPSED ON THE FLOOR. I WAS ABLE TO CALL 911 AND AN EMERGENCY CREW RESPONDED TO MY HOME. I WAS UNABLE TO OPEN THE DOOR, BUT THEY WERE ABLE TO GAIN ACCESS. THEY IMMEDIATELY DETERMINED THAT MY HOME WAS FILLED WITH CARBON MONOXIDE AND FOUND THAT THE SOURCE WAS THE CAR IN THE GARA... Read more
1 injured
Incident date: Jul 16, 2015
TL* THE CONTACT OWNS A 2005 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 22, 2015
I WANT TO REPORT THAT I EXPERIENCED UN-INTENDED ACCELERATION ON MY LEXUS IS 250C, 2012 MODEL PURCHASED IN DECEMBER 2011 AS A RESULT OF WHICH MY VEHICLE CRASHED AND WENT TURTLE.
Crash
Incident date: Aug 22, 2015
I WANT TO REPORT THAT I EXPERIENCED UN-INTENDED ACCELERATION ON MY LEXUS IS 250C, 2012 MODEL PURCHASED IN DECEMBER 2011 AS A RESULT OF WHICH MY VEHICLE CRASHED AND WENT TURTLE.
Crash
Incident date: Aug 22, 2015
I WANT TO REPORT THAT I EXPERIENCED UN-INTENDED ACCELERATION ON MY LEXUS IS 250C, 2012 MODEL PURCHASED IN DECEMBER 2011 AS A RESULT OF WHICH MY VEHICLE CRASHED AND WENT TURTLE.
Crash
Incident date: Aug 27, 2015
PARTS NOT AVAILABE TO RESOLVE RECALL TO WHOM IT CONCERNS: PLEASE ALLOW ME TO EXPRESS MY FUSTRATION AT TRYING TO REMEDY A SAFETY NETICE RECALL FOR A PASSENGER AIRBAG INFLATER FOR MY 2004 LEXUS SC430. ON 8/12/2015 I MADE A APPOINTMENT AT WILKIE LEXUS OF HAVERTOWN. MY APPOINTMENT CONFIRMATION IS BELOW : WHILE COURTEOUS, THE SERVICE MANAGE INDICATED THAT HE DID NOT HAVE THE PARTS AND THEY ARE... Read more
Incident date: Jul 23, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 1, 2015
WHILE CAR NEWLY MADE REMOTE KEY CRANK CAR THAT HAD BEEN SITTING WITHOUT BEING DRIVEN 30 +DAYS , I CRANK CAR AND ALARM SOUNDED AND FLASHING LIGHTS CAME ON AND WOULD NOT TURN OFF WHEN CAR KEY TAKEN OUT OF IGNITION. THEN THE CAR BEGAN TO CRANK ALL BY ITSELF WITHOUT THE KEY EVEN IN THE IGNITION!!! I UNHINGED THE BATTERY CABLES AND THE CAR WRNT DEAD. ALSO SMOKE WAS COMING FROM BACK ENGINE AREA!! I T... Read more
Incident date: Jan 1, 2015
WHILE CAR NEWLY MADE REMOTE KEY CRANK CAR THAT HAD BEEN SITTING WITHOUT BEING DRIVEN 30 +DAYS , I CRANK CAR AND ALARM SOUNDED AND FLASHING LIGHTS CAME ON AND WOULD NOT TURN OFF WHEN CAR KEY TAKEN OUT OF IGNITION. THEN THE CAR BEGAN TO CRANK ALL BY ITSELF WITHOUT THE KEY EVEN IN THE IGNITION!!! I UNHINGED THE BATTERY CABLES AND THE CAR WRNT DEAD. ALSO SMOKE WAS COMING FROM BACK ENGINE AREA!! I T... Read more
Incident date: Jan 1, 2015
WHILE CAR NEWLY MADE REMOTE KEY CRANK CAR THAT HAD BEEN SITTING WITHOUT BEING DRIVEN 30 +DAYS , I CRANK CAR AND ALARM SOUNDED AND FLASHING LIGHTS CAME ON AND WOULD NOT TURN OFF WHEN CAR KEY TAKEN OUT OF IGNITION. THEN THE CAR BEGAN TO CRANK ALL BY ITSELF WITHOUT THE KEY EVEN IN THE IGNITION!!! I UNHINGED THE BATTERY CABLES AND THE CAR WRNT DEAD. ALSO SMOKE WAS COMING FROM BACK ENGINE AREA!! I T... Read more
Incident date: May 1, 2015
THE ENTIRE DASHBOARD IS MELTING AND HAS A GOOEY, STICKY SUBSTANCE ALL OVER THE DASHBOARD. THE STICKY SUBSTANCE IS ALL OVER MY WINDSHIELD AND CANNOT COME OFF DUE TO THE LOCATION OF THE GOOEY SUBSTANCE. IT IS CAUSING A GLARE. I HAVE TAKEN THE CAR TO THE LEXUS DEALERSHIP IN JACKSONVILLE, FL AND THEY ACKNOWLEDGE THAT IT NEEDS TO BE REPLACED (WE HAVE PICTURES). WE HAVE ALSO DIRECTLY CONTACTED LEXUS AND... Read more
Incident date: May 1, 2015
THE ENTIRE DASHBOARD IS MELTING AND HAS A GOOEY, STICKY SUBSTANCE ALL OVER THE DASHBOARD. THE STICKY SUBSTANCE IS ALL OVER MY WINDSHIELD AND CANNOT COME OFF DUE TO THE LOCATION OF THE GOOEY SUBSTANCE. IT IS CAUSING A GLARE. I HAVE TAKEN THE CAR TO THE LEXUS DEALERSHIP IN JACKSONVILLE, FL AND THEY ACKNOWLEDGE THAT IT NEEDS TO BE REPLACED (WE HAVE PICTURES). WE HAVE ALSO DIRECTLY CONTACTED LEXUS AND... Read more
Incident date: Jan 1, 2015
POWER STEERING CAN HARDLY MOVE
Crash
Incident date: Aug 24, 2015
TL* THE CONTACT OWNS A 2004 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 21, 2015
RECEIVED SAFETY RECALL NOTICE FOR PASSENGER SIDE AIR BAG. SAFETY RECALL WARNED NOT TO USE THE PASSSENGER SIDE SEAT. CALLED DEALER. DEALER ADVISED THAT THE FIRST AVAILABLE TIME THAT THEY COULD FIX THE RECALL WAS JUNE 1ST, 2016. THIS RENDERS THIS VEHICLE UNLESS FOR ALMOST A YEAR. IN THE MEAN TIME WHAT ARE SUPPOSED TO DRIVE?
Incident date: Jul 31, 2015
TL* THE CONTACT OWNS A 2006 LEXUS SC430. WHILE DRIVING AT 70 MPH, THE VOLUME AND THE CRUISE CONTROL ON THE STEERING WHEEL WERE ACTIVATED AND THE RADIO AND NAVIGATION FAILED TO FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Incident date: Aug 18, 2015
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN EXCESSIVE DELAYED RESPONSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS ACTUATOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Incident date: Oct 22, 2013
DOOR LOCKS ACTUATOR FAILURE ON PASSENGER FRONT, PASSENGER REAR. UNABLE TO OPEN DOORS MANUALLY OR REMOTELY VIA KEY FOB.
Incident date: Feb 11, 2015
EXHAUST SYSTEM LEAKING EXHAUST FUME INTO INTERIOR OF CAR. SYSTEM IS LEAKING FROM EXHAUST FLANGES FROM THE FRONT CATALYTIC CONVERTER TO REAR CATALYTIC CONVERTER AND MUFFLER.
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING AT APPROXIMATELY 5 MPH AND ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE DROVE OVER A CURB AND CRASHED INTO TREES AND BUSHES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.... Read more
Crash
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING AT APPROXIMATELY 5 MPH AND ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE DROVE OVER A CURB AND CRASHED INTO TREES AND BUSHES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.... Read more
Crash
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING AT APPROXIMATELY 5 MPH AND ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE DROVE OVER A CURB AND CRASHED INTO TREES AND BUSHES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.... Read more
Crash
Incident date: Jun 16, 2015
TL* THE CONTACT OWNS A 2005 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RE... Read more
Incident date: Aug 17, 2015
DEALER MENTIONED POWER STEERING LEAK IN 2014, AGAIN IN 2015 AND PREVIOUS OWNER OF VEHICLE TOOK IT IN TO HAVE IT LOOKED AT DUE TO COMPLAINT OF PROBLEMS WITH POWER STEERING IN 2012 WITH WATER PUMP AND TIMING BELT WERE CHANGED. MY LOCAL DEALER IS STATING THE REPAIR WILL COST AT LEAST $1000 TO REPAIR. DESPITE RECALLS ON THE INTERNET, IT SEEMS THAT THE INVESTIGATION OF THE 2005 LEXUS RX 330 NEEDS TO IN... Read more
Incident date: May 18, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT ... Read more
Incident date: Jun 10, 2014
I SUFFERED BACK AND NECK PAIN WHILE LOADING THE REAR TRUNK OF MY LEXUS SUV. THE REMOTE DOOR CONTINUED TO CLOSE AND COULDN'T BE LIFTED FROM MY BODY THAT WAS STUCK BETWEEN THE DOOR AND REAR TRUCK AREA. I HAD TO CRAWL FROM UNDER THE CLOSING DOOR THAT WAS CRUSHING MY BACK TO PREVENT ADDITIONAL INJURIES THAT COULD HAVE BEEN FATAL. THE LEXUS HQ OFFICE WAS CONTACTED AND THERE IS A CURRENT CASE REPORT. T... Read more
1 injured
Incident date: Jun 10, 2014
I SUFFERED BACK AND NECK PAIN WHILE LOADING THE REAR TRUNK OF MY LEXUS SUV. THE REMOTE DOOR CONTINUED TO CLOSE AND COULDN'T BE LIFTED FROM MY BODY THAT WAS STUCK BETWEEN THE DOOR AND REAR TRUCK AREA. I HAD TO CRAWL FROM UNDER THE CLOSING DOOR THAT WAS CRUSHING MY BACK TO PREVENT ADDITIONAL INJURIES THAT COULD HAVE BEEN FATAL. THE LEXUS HQ OFFICE WAS CONTACTED AND THERE IS A CURRENT CASE REPORT. T... Read more
1 injured
Incident date: Jun 10, 2014
I SUFFERED BACK AND NECK PAIN WHILE LOADING THE REAR TRUNK OF MY LEXUS SUV. THE REMOTE DOOR CONTINUED TO CLOSE AND COULDN'T BE LIFTED FROM MY BODY THAT WAS STUCK BETWEEN THE DOOR AND REAR TRUCK AREA. I HAD TO CRAWL FROM UNDER THE CLOSING DOOR THAT WAS CRUSHING MY BACK TO PREVENT ADDITIONAL INJURIES THAT COULD HAVE BEEN FATAL. THE LEXUS HQ OFFICE WAS CONTACTED AND THERE IS A CURRENT CASE REPORT. T... Read more
1 injured
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT VARIABLE TIMING GEAR, THE TIMING CHAIN, AND THE TIMING COVER NEEDED ... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Aug 17, 2015
Incident date: Jun 20, 2015
MY ACCIDENT WAS CAUSED BY UNINTENDED ACCELERATION. AS I WAS SLOWLY TURNING RIGHT INTO A PARKING PLACE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE WAS SO MUCH DAMAGE TO THE CAR THAT IT WAS A TOTAL LOSS. AFTER THE CRASH I OBTAINED THE EVENT DATA RECORDER (EDR) READING FROM A CONTRACTOR HIRED BY TOYOTA. IT SHOWED THAT F... Read more
Crash
LEXUS
HS 250 HYBRID
(2010) — ENGINE
Aug 17, 2015
Incident date: Jun 20, 2015
MY ACCIDENT WAS CAUSED BY UNINTENDED ACCELERATION. AS I WAS SLOWLY TURNING RIGHT INTO A PARKING PLACE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE WAS SO MUCH DAMAGE TO THE CAR THAT IT WAS A TOTAL LOSS. AFTER THE CRASH I OBTAINED THE EVENT DATA RECORDER (EDR) READING FROM A CONTRACTOR HIRED BY TOYOTA. IT SHOWED THAT F... Read more
Crash
LEXUS
HS 250 HYBRID
(2010) — VEHICLE SPEED CONTROL
Aug 17, 2015
Incident date: Jun 20, 2015
MY ACCIDENT WAS CAUSED BY UNINTENDED ACCELERATION. AS I WAS SLOWLY TURNING RIGHT INTO A PARKING PLACE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE WAS SO MUCH DAMAGE TO THE CAR THAT IT WAS A TOTAL LOSS. AFTER THE CRASH I OBTAINED THE EVENT DATA RECORDER (EDR) READING FROM A CONTRACTOR HIRED BY TOYOTA. IT SHOWED THAT F... Read more
Crash
Incident date: Jan 1, 2009
HELLO, FIRST THE HEADLIGHTS AUTO ADJUST LOW. THEY STATE ITS NORMAL AND I TOOK THE CAR TO DEALER A LEAST 13 TIMES FOR HEADLIGHTS POINTING LOW AND ONLY GIVES ABOUT 3 OR 4 FT ON LIGHT BEYOND GOOD. NOW WARRANTY EXPIRED. THEY DIDN'T NOTHING. REAR VIEW MIRROR FADED IT'S NOT SAFE TO USE IT. DEALER KNOWS ABOUT THE PROBLEM BUT WANTS ME TO 1300$ FOR NEW MIRROR. FRONT BUSHING SYSTEM FAILED COMPLETELY. I TO... Read more
Incident date: Jan 1, 2009
HELLO, FIRST THE HEADLIGHTS AUTO ADJUST LOW. THEY STATE ITS NORMAL AND I TOOK THE CAR TO DEALER A LEAST 13 TIMES FOR HEADLIGHTS POINTING LOW AND ONLY GIVES ABOUT 3 OR 4 FT ON LIGHT BEYOND GOOD. NOW WARRANTY EXPIRED. THEY DIDN'T NOTHING. REAR VIEW MIRROR FADED IT'S NOT SAFE TO USE IT. DEALER KNOWS ABOUT THE PROBLEM BUT WANTS ME TO 1300$ FOR NEW MIRROR. FRONT BUSHING SYSTEM FAILED COMPLETELY. I TO... Read more
Incident date: Jan 1, 2009
HELLO, FIRST THE HEADLIGHTS AUTO ADJUST LOW. THEY STATE ITS NORMAL AND I TOOK THE CAR TO DEALER A LEAST 13 TIMES FOR HEADLIGHTS POINTING LOW AND ONLY GIVES ABOUT 3 OR 4 FT ON LIGHT BEYOND GOOD. NOW WARRANTY EXPIRED. THEY DIDN'T NOTHING. REAR VIEW MIRROR FADED IT'S NOT SAFE TO USE IT. DEALER KNOWS ABOUT THE PROBLEM BUT WANTS ME TO 1300$ FOR NEW MIRROR. FRONT BUSHING SYSTEM FAILED COMPLETELY. I TO... Read more
Incident date: Aug 13, 2015
TL* THE CONTACT OWNS A 2011 LEXUS RX350 EQUIPPED WITH DUNLOP TIRES, SIZE: 235/55R19 (NA). WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOUD SOUND COMING FROM OUTSIDE THE VEHICLE. IN ADDITION, THE VEHICLE STARTED WOBBLING AND WAS DIFFICULT TO STEER. THE CONTACT PULLED OVER AND DISCOVERED THAT THE REAR PASSENGER SIDE TIRE WAS BLOWN OUT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED T... Read more
Incident date: Jul 25, 2015
I HAVE BEEN EXPERIENCING ISSUE WITH MY STEERING CONTROL, AND A UNIQUE NOISE ON SHARP TURNS, SO DURING MY NEXT OIL CHANGE AT THE LEXUS DEALERSHIP THEY EXAMINED AND INFORMED ME THAT MY STEERING RACK IS SEEPING OIL, AND WOULD NEED A REPLACEMENT TO A COST OF $1,800. I DRIVE MY CAR OVER THE WEEKENDS WITH MY KIDS ON OUTDOOR TRIPS OVER THE WEEKEND AND HAVE ONLY 70K MILES, SO WAS A COMPLETE SHOCK TO LEARN... Read more
Incident date: Jul 3, 2015
WHEN I'M USING MY VENTILATED SEATS THE BOTTOM OF THE SEAT IS NICE AND COOL BUT IT FEELS LIKE THE MY BACK IS BEING HEATED. I ALWAYS HAVE VENTILATION ON LOWEST SETTING. THE TOP OF THE SEAT BETWEEN SHOULDER BLADES... VERY HOT!??? SERIOUSLY. I FELT IT WITH MY HAND, AS IF THE VENTILATION WAS SHORTING THE HEATING ELEMENTS. IT STAYED HOT A WHILE AFTER I TURNED OFF VENTILATION. THEN IT COOLED. HAD THIS HA... Read more
Incident date: Jul 3, 2015
WHEN I'M USING MY VENTILATED SEATS THE BOTTOM OF THE SEAT IS NICE AND COOL BUT IT FEELS LIKE THE MY BACK IS BEING HEATED. I ALWAYS HAVE VENTILATION ON LOWEST SETTING. THE TOP OF THE SEAT BETWEEN SHOULDER BLADES... VERY HOT!??? SERIOUSLY. I FELT IT WITH MY HAND, AS IF THE VENTILATION WAS SHORTING THE HEATING ELEMENTS. IT STAYED HOT A WHILE AFTER I TURNED OFF VENTILATION. THEN IT COOLED. HAD THIS HA... Read more
Incident date: Aug 8, 2015
INITIALLY FELT THE VEHICLE SUDDENLY LURCH FOWARD ON SEVERAL OCCASIONS AFTER BACKING OUT OF PARKING SPACE AT WORK AND SHIFTING INTO DRIVE. HAD TO HIT BRAKES, BRING THE VEHICLE TO A COMPLETE STOP, AND THEN SLOWLY START FORWARD AGAIN. ACCIDENT OCCURRED IN THE DRIVEWAY OF A PRIVATE RESIDENCE. THE VEHICLE WAS PLACED IN PARK AND FULLY STOPPED.. DRIVER WAS ABOUT TO TURN OFF ENGINE AND, WITH PASSENGER... Read more
Crash
Incident date: Aug 8, 2015
TL* THE CONTACT OWNS A 2012 LEXUS RX350. WHILE THE VEHICLE WAS PARKED AND ATTEMPTING TO TURN OFF THE ENGINE, THE VEHICLE SUDDENLY INDEPENDENTLY ACCELERATED AND CRASHED INTO A GARAGE DOOR AND INTO A WALL. THE VEHICLE HAD EXTENSIVE DAMAGES TO THE FRONT OF THE VEHICLE DUE TO THE FAILURE. THE DRIVER AND THE PASSENGER SUSTAINED WHIP LASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGN... Read more
Crash
2 injured
Incident date: Jul 1, 2014
I NOTICED THAT MY INFLATE TIRE LIGHT WAS ON. WHEN I LOOKED UNDER MY CAR TO INFLATE THE SPARE I NOTICED THAT THE SPARE WAS GONE AND THE CABLE HAD SNAPPED DUE TO RUSTING. THIS IS AN OBVIOUS DEFECT AND IS SURELY A SAFETY HAZARD IF THE TIRE WERE TO FALL OFF WHILE DRIVING. 2008 LEUS RX 350 AWD.
Incident date: Feb 1, 2010
DASH IS MELTING AND IS STICKING TO ANYTHING THAT IS RUB UP AGAINST IT. BODY PARTS, CAR WASH TOWEL, GROCERY. I SEEL RECALL ON ALL OTHER MODEL REGARDING THIS ISSUE. EXCEPT THIS PARTICULAR MODEL 2003 LEXUS IS300. I BELIEVE IT SHOULD EXTEND TO THIS YEAR AND MODEL AS WELL. NO DASH SHOULD BE MELTING AWAY WITH HEAT!