Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Nov 6, 2015
INNER REAR VIEW MIRROR VIBRATES MAKING IT HARD TO VIEW OBJECTS IN REAR OF VEHICLE.
Incident date: Nov 7, 2015
PER LEXUS TECHNICAL SERVICE BULLETIN EG002-97, WHICH DOESN'T APPEAR ON THE NHTSA WEBSITE BUT WHICH CAN BE FOUND ONLINE BY CLICKING ON THE LINK FROM POST #77 AT THIS WEB PAGE: HTTP://US.LEXUSOWNERSCLUB.COM/FORUMS/TOPIC/15699-9596-LS400-LOW-IDLE-ENGINE-DIES-AND-JERKING-THRE/PAGE-6 MY '96 LS400 HAS THE SAME ENGINE-STALL-AT-IDLE-AFTER-CONTINUOUS-LONG-DRIVE PROBLEM AS EVERY OTHER EARLY PRODUCTION... Read more
Crash
Incident date: Mar 2, 2015
CAR WAS GOING 35 MPH ON A STRAIGHT, DRY, PAVED, FLAT STREET WHEN THE AIRBAG SPONTANEOUSLY DEPLOYED WITHOUT WARNING RESULTING IN FACIAL ABRASIONS AND SUDDEN HEARING LOSS IN BOTH EARS WHICH CONTINUES TO THIS DAY. TOYOTA MAINTAINS CAR WAS OLD AND OUT OF WARRANTY. CAR WAS INITIALLY TAKEN TO A LEXUS SPECIALIST WHO BEGAN TO INVESTIGATE MOISTURE ON FLOOR OF BACKSEAT. I ADVISED HIM TO STOP AND SO VEHICLE ... Read more
2 injured
Incident date: Dec 24, 2015
SHIFTER LEVER MOVES FREELY (AND LOOSELY) BUT DOESN'T SHIFT THE TRANSMISSION INTO ANY GEAR. THIS HAPPENED IN A PUBLIX PARKING LOT AFTER BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO PUT THE VEHICLE INTO DRIVE. AAA WAS CALLED AND THE RX300 HAD TO BE LOADED ONTO A FLAT BED AND BROUGHT TO A SERVICE CENTER.
Incident date: Jul 20, 2015
WHILE DRIVING ON THE INTERSTATE WITH THE RADAR CRUISE ENGAGED, WE WERE APPROACHING A SLOWER CAR , ANOTHER CAR WAS IN THE INSIDE LANE ADJACENT TO US AND BEFORE WE COULD DISENGAGE THE CRUISE OUR LEXUS ES350 BRAKED FORCEFULLY AND THE CAR FOLLOWING HAD TO BRAKE TO AVOID A COLLISION...THIS IS FIRST HAND INFORMATION WITH NO DOCUMENTATION....WE HAD JUST PURCHASED THE VEHICLE AND WERE ON OUR WAY HOME....T... Read more
Incident date: Jul 20, 2015
WHILE DRIVING ON THE INTERSTATE WITH THE RADAR CRUISE ENGAGED, WE WERE APPROACHING A SLOWER CAR , ANOTHER CAR WAS IN THE INSIDE LANE ADJACENT TO US AND BEFORE WE COULD DISENGAGE THE CRUISE OUR LEXUS ES350 BRAKED FORCEFULLY AND THE CAR FOLLOWING HAD TO BRAKE TO AVOID A COLLISION...THIS IS FIRST HAND INFORMATION WITH NO DOCUMENTATION....WE HAD JUST PURCHASED THE VEHICLE AND WERE ON OUR WAY HOME....T... Read more
Incident date: Dec 16, 2015
I WAS DRIVING IN THE FAR RIGHT HAND LANE ON THURSDAY, DEC. 16 AT APPROXIMATELY 8:45 PM. I ENTERED I 680S AT THE BOLLINGER CANYON ROAD EXIT AND I WAS APPROACHING THE ALCOSTA BLVD EXIT. I HIT SOMETHING I ASSUME WAS IN THE ROAD BECAUSE I DIDN'T SEE ANYTHING AND THE ITEM FLEW UP IN THE AIR AFTER THE IMPACT. I DIDN'T STOP, BUT CONTINUED TO DRIVE AND I HEARD A WHIRRING SOUND. I CONTINUED TO MY DESTINATI... Read more
Incident date: Jun 11, 2015
THE CAR WOULD AT RANDOM EXCELERATE SLOW OR HESITATE TO MOVE EVEN IF PUT THE PADDLE TO THE FLOOR. THIS WILL HAPPEN AT RANDOM WHICH MAKES ME WORRY WHEN MAKING A LEFT TURN. THIS IS A SAFETY ISSUE AND THE COMPANY NEEDS TO RECALL THE CARS
Incident date: Dec 19, 2015
SINCE I PURCHASED THIS VEHICLE IN 2008 I HAD THE PROBLEMS WITH THE CAR JERKING BETWEEN 40-60MPH AND HAD THE DEALER TO INVESTIGATE MY CONCERNS WHICH I TOOK THE CAR TO A LEXUS DEALERSHIP FOR DIAGNOSIS OF THE PROBLEMS WHICH THEY NEVER FOUND; I WAS THEN TOLD THAT THIS PROBLEM OCCURS IN ALL 2004 330ES AND THE PROBLEM WASN'T DETECTED. SO I DROVE THIS CAR FOR ALL THE YEARS I HAVE IT WITH THE SAME PROBLE... Read more
Incident date: Dec 19, 2015
SINCE I PURCHASED THIS VEHICLE IN 2008 I HAD THE PROBLEMS WITH THE CAR JERKING BETWEEN 40-60MPH AND HAD THE DEALER TO INVESTIGATE MY CONCERNS WHICH I TOOK THE CAR TO A LEXUS DEALERSHIP FOR DIAGNOSIS OF THE PROBLEMS WHICH THEY NEVER FOUND; I WAS THEN TOLD THAT THIS PROBLEM OCCURS IN ALL 2004 330ES AND THE PROBLEM WASN'T DETECTED. SO I DROVE THIS CAR FOR ALL THE YEARS I HAVE IT WITH THE SAME PROBLE... Read more
Incident date: Dec 18, 2015
TWO WEEKS AFTER BUYING THE VEHICLE I BEGAN TO NOTICE THAT THE DRIVER'S SIDE DOOR WOULD OFTEN TIME TAKE TWO OR MORE TRIES TO OPEN WITH EITHER PULLING THE DOOR HANDLE OR USING THE KEYPAD. THE PROBLEM WAS INTERMITTENT IN NATURE AND MY WORK SCHEDULE WAS BUSY SO I DEALT WITH IT UNTIL THE PROBLEM GOT SIGNIFICANTLY WORSE. THE CAR GOT TO THE POINT IN WHICH ON 11/27/2015 I RECORDED A VIDEO ATTEMPTING TO GE... Read more
Incident date: Dec 16, 2015
AFTER DROPPING THE KIDS OFF THIS MORNING WAS DRIVING HOME AND ALL OF THE SUDDEN I GET THE LIGHTS ON THE DASH WHICH ALARMEDME AS THERE WAS LOUD BEEPS TOO. THE FIRST WAS BRAKE MALFUNCTION, THEN CHECK VSC SYSTEM, THEN CHECK BRAKE SYSTEM. THE BRAKES GOT REAL SOFT AND THE CAR ACTED LIKE IT DIDNT WANT TO STOP
Incident date: Dec 16, 2015
AFTER DROPPING THE KIDS OFF THIS MORNING WAS DRIVING HOME AND ALL OF THE SUDDEN I GET THE LIGHTS ON THE DASH WHICH ALARMEDME AS THERE WAS LOUD BEEPS TOO. THE FIRST WAS BRAKE MALFUNCTION, THEN CHECK VSC SYSTEM, THEN CHECK BRAKE SYSTEM. THE BRAKES GOT REAL SOFT AND THE CAR ACTED LIKE IT DIDNT WANT TO STOP
Incident date: Jun 1, 2010
DASHBOARD COMPLETELY CRACKING ALL OVER. FRONT LIGHTS FOGGED OVER, CANNOT DRIVE CAR AT NIGHT TIME DUE TO THIS DUE TO SAFETY HAZARD.
Incident date: Jun 1, 2010
DASHBOARD COMPLETELY CRACKING ALL OVER. FRONT LIGHTS FOGGED OVER, CANNOT DRIVE CAR AT NIGHT TIME DUE TO THIS DUE TO SAFETY HAZARD.
Incident date: Jan 20, 2015
2007 LEXUS RX350. CONSUMER WRITES IN REGARDS TO VEHICLE MASSIVE OIL LEAK. *SMD ON TUESDAY JANUARY 20, 2015, WHILE DRIVING, THE CONSUMER NOTICED THE REAR WINDSHIELD WASN'T CLEAR. WHEN SHE ACTIVATED THE WINDSHIELD CLEANER, ALL IT DID WAS SMEAR. SHE REPEATED THE PROCESS THREE TIMES, WITH THE SAME RESULTS. THEN, SHE NOTICED A BURNING SMELL. UPON PROCEEDING THROUGH A TRAFFIC LIGHT, SHE HEARD AN ENG... Read more
Incident date: Dec 10, 2015
LEXUS INBOX X [XXX] <[XXX]@GMAIL.COM> 10:23 AM (0 MINUTES AGO) TO ME I OWN A 2011 LEXUS ES 350. ON 12/10/2015 I WAS PARKING IN A CHURCH PARKING LT WHEN SUDDENLY MY CAR ROARED LIKE AN AIRPLANE AND SURGED UP A HILL THROUGH AN IRON GATE AT A CEMETERY, DOWNING A STONE PILLAR AND FINALLY COMING TO A STOP ON TOP OF A HEADSTONE. I CANNOT DESCRIBE THE SHEER PANIC I EXPERIENCED. MY FIRST THOUGHT... Read more
Crash
Incident date: Dec 10, 2015
LEXUS INBOX X [XXX] <[XXX]@GMAIL.COM> 10:23 AM (0 MINUTES AGO) TO ME I OWN A 2011 LEXUS ES 350. ON 12/10/2015 I WAS PARKING IN A CHURCH PARKING LT WHEN SUDDENLY MY CAR ROARED LIKE AN AIRPLANE AND SURGED UP A HILL THROUGH AN IRON GATE AT A CEMETERY, DOWNING A STONE PILLAR AND FINALLY COMING TO A STOP ON TOP OF A HEADSTONE. I CANNOT DESCRIBE THE SHEER PANIC I EXPERIENCED. MY FIRST THOUGHT... Read more
Crash
Incident date: Dec 12, 2015
MY CAR IS A 2008 WITH ONLY 61K MILES ON IT. THE AIRBAG LIGHT CAME ON AND I TOOK IT INTO THE DEALER. THEY SAID THERE WAS AN ISSUE WITH A WIRING "SQUIB" AND MY ENTIRE AIRBAG SYSTEM WAS SHUT DOWN. IF I HAD GOTTEN INTO AN ACCIDENT, NOT ONE AIRBAG WOULD HAVE DEPLOYED. THE DEALER SAID TO FIX IT WILL MEAN REPLACING THE ENTIRE WIRING HARNESS AT A COST OF $2500. PER THE DEALER, THIS IS NOTHING THAT HAPP... Read more
Incident date: Dec 12, 2015
MY CAR IS A 2008 WITH ONLY 61K MILES ON IT. THE AIRBAG LIGHT CAME ON AND I TOOK IT INTO THE DEALER. THEY SAID THERE WAS AN ISSUE WITH A WIRING "SQUIB" AND MY ENTIRE AIRBAG SYSTEM WAS SHUT DOWN. IF I HAD GOTTEN INTO AN ACCIDENT, NOT ONE AIRBAG WOULD HAVE DEPLOYED. THE DEALER SAID TO FIX IT WILL MEAN REPLACING THE ENTIRE WIRING HARNESS AT A COST OF $2500. PER THE DEALER, THIS IS NOTHING THAT HAPP... Read more
Incident date: Nov 24, 2015
CAR WAS REAR ENDED BY FORD F-150 PRETTY HARD WHILE STOPPED AT A LIGHT AND GOT PUSHED FORWARD INTO THE FRONT SUV VEHICLE WHICH ALSO GOT PUSHED FORWARD FROM STATIONARY POSITION AND HIT THE VEHICLE IN FRONT OF IT. CAR GOT TOTALED THAT THE LENGTH OF THE CAR SHRUNK WRAPPING THE FRONT AND BACK RAILS AND STILL AIRBAGS DID NOT DEPLOY. HENCE THE COMPLAINT
Crash
Incident date: Nov 24, 2015
CAR WAS REAR ENDED BY FORD F-150 PRETTY HARD WHILE STOPPED AT A LIGHT AND GOT PUSHED FORWARD INTO THE FRONT SUV VEHICLE WHICH ALSO GOT PUSHED FORWARD FROM STATIONARY POSITION AND HIT THE VEHICLE IN FRONT OF IT. CAR GOT TOTALED THAT THE LENGTH OF THE CAR SHRUNK WRAPPING THE FRONT AND BACK RAILS AND STILL AIRBAGS DID NOT DEPLOY. HENCE THE COMPLAINT
Crash
Incident date: Nov 24, 2015
CAR WAS REAR ENDED BY FORD F-150 PRETTY HARD WHILE STOPPED AT A LIGHT AND GOT PUSHED FORWARD INTO THE FRONT SUV VEHICLE WHICH ALSO GOT PUSHED FORWARD FROM STATIONARY POSITION AND HIT THE VEHICLE IN FRONT OF IT. CAR GOT TOTALED THAT THE LENGTH OF THE CAR SHRUNK WRAPPING THE FRONT AND BACK RAILS AND STILL AIRBAGS DID NOT DEPLOY. HENCE THE COMPLAINT
Crash
Incident date: Nov 25, 2015
THE LIFTGATE ON OUR 2007 LEXUS RX350 HAS A VERY HAZARDOUS SAFETY ISSUE. WHEN PUSHING THE AUTO LIFTGATE BUTTON IN THE CAR TO OPEN THE LIFTGATE IT OPENS FOR A COUPLE OF SECONDS BUT THEN WITHOUT WARNING WILL START TO SHUT ON ITS OWN. THERE IS NO SAFETY FEATURE THAT KEEPS IF FROM CLOSING EVEN IF YOU ARE STANDING THERE EMPTYING GROCERIES, ETC. BOTH MY SON AND I ALMOST GOT OUR HEADS CRUSHED BY THE LI... Read more
Incident date: Nov 24, 2015
TL* THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN DECELERATION WHILE DRIVING 65 MPH. DURING THE FAILURE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A SECONDARY PUMP FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,40... Read more
Incident date: Nov 24, 2015
TL* THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN DECELERATION WHILE DRIVING 65 MPH. DURING THE FAILURE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A SECONDARY PUMP FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,40... Read more
Incident date: Nov 24, 2015
TL* THE CONTACT OWNS A 2010 LEXUS GX460. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EMISSION ENGINE SECONDARY PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR... Read more
Incident date: Dec 7, 2015
FUEL PUMP DOES NOT TURN OFF INTERMITTENTLY AFTER IGNITION IS TURNED OFF. ON MULTIPLE OCCASIONS THE VEHICLE WAS STATIONARY, PARKED IN THE GARAGE, IGNITION OFF. UPON GOING BACK INTO GARAGE I NOTICE A LOAD HUMMING NOISE COMING FROM THE UNDERSIDE OF THE VEHICLE. AFTER HITTING THE LOCK BUTTON ON THE KEY PHOB THE SOUND STOPPED. THE ISSUE IS GETTING WORSE. ON 12/72015 AFTER ENERGIZING THE LOCK / UNLOCK F... Read more
Incident date: Nov 30, 2015
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MISFIRED DUE TO CARBON BUILD UP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Incident date: Oct 10, 2015
VEHICLE UNEXPECTEDLY ACCELERATED FROM A STANDING STOP COLLIDED WITH OTHER VEHICLES AND WAS DECLARED A TOTAL LOSS. TOYOTA EXAMINED THE EVENT DATA RECORDER. THEY SAID THEY TEST DROVE THE VEHICLE (IMPOSSIBLE AS IT WAS NOT ABLE TO BE DRIVEN). THEY SAID THE FLOOR MAT WAS UNSECURED (NOT SO I CHECKED IT AS DID THE LOCAL POLICE). THE LETTER FROM TOYOTA IS A COMPLETE WHITEWASH OF WHAT HAPPENED. I HAVE THE... Read more
Crash
Incident date: Nov 7, 2015
THE NHTSA WEBSITE FOR REPORTING/DISPLAYING VEHICLE SAFETY PROBLEMS FOR MY 96 LEXUS LS400 (SAFERCAR.GOV) SHOWS THERE WERE ONLY 12 SERVICE BULLETINS, YET IN FACT THERE WERE MANY MANY MORE NOT SHOWN ON THE NHTSA SITE. GOING TO THE SITE WWW.ALLDATADIY.COM/TSB/31/96310210.HTML ONE CAN SEE A COMPLETE LIST OF SERVICE BULLETINS, 108 BY MY COUNT. A SIMILAR DISPARITY IN LISTS APPLIES TO THE NHTSA WEBSITE ... Read more
Crash
Incident date: Nov 11, 2015
2007 LEXUS SC 430. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP FOR PASSENGER SIDE AIRBAG RECALL REPAIRS. *SMD
Incident date: Dec 5, 2015
PASSENGER SIDE AIRBAG COVER IS SEPARATING FROM THE DASH. I APPEARS TO BE RISING UP FROM ITS FLAT POSITION ON THE DASH AND I'M AFRAID IT MIGHT DEPLOY AND INJURE A PASSENGER. IS THIS A TAKATA AIRBAG?
Incident date: Jun 3, 2015
EXTERIOR LIGHTS ON LOW BEAM INTERMITTENTLY GO OFF, FIRST ONE SIDE THEN SOMETIMES THE OTHER, I WAS ONCE TRAVELING ON THE INTERSTATE AT NIGHT 70 MPH AND THEY BOTH WENT OUT. ONCE I PULLED OVER AND TURNED THEM ON AND OFF SEVERAL TIMES THEY CAME BACK ON AND ABOUT 10 MILES DOWN THE ROAD THE RIGHT ONE WENT OUT AGAIN. THIS HAS BEEN GOING ON FOR ABOUT 6 MONTHS. MY MECHANIC REPLACED THE BULBS AND CHECKED... Read more
Incident date: Jun 3, 2015
EXTERIOR LIGHTS ON LOW BEAM INTERMITTENTLY GO OFF, FIRST ONE SIDE THEN SOMETIMES THE OTHER, I WAS ONCE TRAVELING ON THE INTERSTATE AT NIGHT 70 MPH AND THEY BOTH WENT OUT. ONCE I PULLED OVER AND TURNED THEM ON AND OFF SEVERAL TIMES THEY CAME BACK ON AND ABOUT 10 MILES DOWN THE ROAD THE RIGHT ONE WENT OUT AGAIN. THIS HAS BEEN GOING ON FOR ABOUT 6 MONTHS. MY MECHANIC REPLACED THE BULBS AND CHECKED... Read more
Incident date: Jun 13, 2000
TL* THE CONTACT OWNS A 1996 LEXUS LS400. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 116,000. UPDATED 02/23/16*LJ UPDATED 05/04/18*JB *TR
Incident date: Jun 13, 2000
TL* THE CONTACT OWNS A 1996 LEXUS LS400. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 116,000. UPDATED 02/23/16*LJ UPDATED 05/04/18*JB *TR
Incident date: Nov 11, 2015
TAKATA RECALL. VEHICLE WAS TAKEN TO HOFFMAN LEXUS, EAST HARTFORD, CONNECTICUT FOR RECALL SERVICE ON NOVEMBER 11, 2015. VEHICLE WAS DETERMINED TO BE REBUILT. DEALER IS UNABLE TO EFFECT REPAIR DUE TO MISMATCHED ECU AND AIR BAG. DEALER HAS REQUESTED DIRECTION FROM LEXUS ENGINEERING. LEXUS ENGINEERING HAS FAILED TO RESPOND TO DEALER REQUEST FOR OVER FOUR WEEKS. DEALER REFUSES TO RELEASE VEHICLE CIT... Read more
Incident date: Jun 2, 2015
WHILE THIS VEHICLE WAS NOT INCLUDED IN THE SAFETY REACALL BULLETIN REGARDING UN-INTENDED ACCELERATION, MY VEHICLE NO EXHIBITS THE ISSUE THAT, WHILE IN MOTION, THE BRAKE AND ACCELERATOR PEDALS CAN BE PUSHED SIMULTANEOUSLY, POSSIBLY CAUSING A VEHICLE ACCIDENT. I FEEL MY VIN SHOULD HAVE BEEN PART OF THE SAFETY RECALL LIST.
Incident date: Nov 28, 2015
REAR VIEW MIRROR HAS SPOTS DUE TO MANUFACTURING DEFECT THAT CAUSES SPOTS ALL OVER THE REAR VIEW MIRROR MAKING IT VERY DIFFICULT TO LOOK AT ONCOMING TRAFFIC.
Incident date: Dec 14, 2013
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE OF HIS VEHICLE, CAUSING THE HIM TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE BODY DAMAGES WERE RE... Read more
Crash
1 injured
Incident date: Jun 16, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISC... Read more
Incident date: Nov 25, 2015
TL* THE CONTACT OWNS A 2003 LEXUS GS300. WHILE THE HOOD WAS OPEN, IT SUDDENLY FELL DOWN ON ITS OWN. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.
Incident date: Nov 2, 2015
WHILE DRIVING ON A CITY STREET, I LOST POWER STEERING COMPLETELY. P/S AND BRAKE DASH LIGHTS CAME ON ALONG WITH "SERVICE HYBRID SYSTEM" AND "SERVICE AWD SYSTEM". AFTER A FEW MORE MILES THE VEHICLE LOST COMPLETE PROPULSION POWER AND I WAS FORCED TO PULL OUT OF TRAFFIC. I TURNED OFF THE VEHICLE AND IT STARTED FINE WITH NO POWER STEERING. I MADE THE NEXT MILE TO THE DEALERSHIP. THEY REPLACED THE... Read more
Incident date: Nov 6, 2015
TOOK VEHICLE IN TO LEXUS DEALERSHIP AND WAS NOTIFIED OF "RACK & PINION" ISSUE, QUOTED $1256.00 TO FIX. AFTER TALKING TO SEVERAL PEOPLE I HAVE REALIZED HOW COMMON THIS PROBLEM HAS ALWAYS BEEN IN THESE VEHICLES AND IT HAS NOT BEEN ADDRESSED BY LEXUS EVEN AFTER SO MANY PEOPLE WITH SAME ISSUE KEEP COMING FORWARD. THE DEALERSHIP JUST SAYS ITS PART OF MAINTENANCE, THIS HAS NEVER BEEN THE CASE BEFORE IN ... Read more
Incident date: Dec 1, 2015
15V285 RECALL NOTICE WAS ISSUED 6/15/15. .AS OF 12/1/15 LEXUS HAS NOT PROVIDED SUFFICIENT PARTS TO THE LAS VEGAS DEALER TO COMPLETE THE REPAIR.. 20 CARS ARE AHEAD OF MY REPAIR AND IT WILL BE SEVERAL WEEKS. MEANWHILE NO ONE SHOULD BE IN THE PASSENGER SEAT. UNACCEPTABLE!
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2009 LEXUS RX350 EQUIPPED WITH CAPITOL PRECISION TRAC II TIRES, SIZE 245/65R17. THE CONTACT STATED THAT THE VEHICLE SHOOK WHILE DRIVING VARIOUS SPEEDS. THE CONTACT BROUGHT THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIRE TREAD WAS SEPARATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ... Read more
Incident date: Nov 24, 2015
I SAW WHITE SMOKE IN MY REAR VIEW MIRROR WHILE DRIVING ON A STREET. NO ENGINE LIGHTS APPEARED. I HAD BEEN DRIVING ON THE FREEWAY A FEW MINUTES EARLIER. I PULLED OVER AND CALLED MY LEXUS DEALER, WHO REGULARLY DOES MY MAINTENANCE. I HAD CAR TOWED TO DEALER, WHO SAID IT WAS THE VVTI OIL COOLER HOSE AND IT WOULD BE COVERED UNDER WARRANTY. NEXT DAY, DEALER TELLS ME THEY REPLACED THE VVTI HOSE BUT IT W... Read more
Incident date: Sep 21, 2015
RUBBER ON TAILGATE HANDLE MELTED. I BELIEVE THIS IS DUE TO AN ELECTRICAL PROBLEM. I WENT ONLINE AND FOUND MANY OTHER SIMILAR COMPLAINTS. THIS MAY BE A FIRE HAZARD. NOW THE TAILGATE GOES UP, AND THEN AUTOMATICALLY COMES RIGHT DOWN. THE FIRST TIME IT HAPPENED THE HEAVY TAILGATE HIT ME ON THE TOP OF MY HEAD CAUSING A GREAT DEAL OF PAIN AND SOME BLEEDING. I HAVE READ THAT THE SAME THING HAS HAPPENED ... Read more
1 injured
Incident date: Jan 1, 2015
DASHBOARD IS CRACKING AND COMING APART. IT HAS BECOME SHINY TO THE POINT THAT IT GIVES OFF A GLARE. I HAVE A SERIOUS CONCERN AS TO THE SAFETY OF THE VEHICLE IN THIS CONDITION. SINCE THIS COULD AFFECT MY SAFETY, THE SAFETY OF MY FAMILY AND OTHER MOTORISTS, IT SHOULD BE CORRECTED IMMEDIATELY. I CONTACTED LEXUS/TOYOTA AND THEY ARE UNWILLING TO FIX THE PROBLEM AT THIS TIME.