Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 9, 2015
RUBBER ON BACK LATCH HANDLE HAS MELTED INTO A BLACK TARRY GOO THAT DRIPPED DOWN ONTO THE LICENSE PLATE. I HAVE READ ONLINE OF MANY OTHER PEOPLE LIVING IN HOT STATES HAVING THE SAME PROBLEM AND SOME THINK IT IS CAUSED BY AN ELECTRICAL ISSUE BUT I AM UNSURE.
Incident date: Oct 3, 2015
SINGLE VEHICLE ROLLOVER APROX. 75MPH ON HIGHWAY.. VEHICLE EQUIPPED WITH SIDE CURTAIN AIRBAGS. VEHICLE WAS IMPACTED WITH EXTREME FORCE ON ALL SIDES AND TOP OF VEHICLE. DRIVERS LEFT SHOULDER AND FACE WHERE INJURED DURING THE IMPACT AND ROLL. SIDE CURTAIN DEPLOYMENT WOULD HAVE SAVED DRIVER FROM INJURY IF THEY WHERE WORKING PROPERLY.
Crash
1 injured
Incident date: Oct 3, 2015
SINGLE VEHICLE ROLLOVER APROX. 75MPH ON HIGHWAY.. VEHICLE EQUIPPED WITH SIDE CURTAIN AIRBAGS. VEHICLE WAS IMPACTED WITH EXTREME FORCE ON ALL SIDES AND TOP OF VEHICLE. DRIVERS LEFT SHOULDER AND FACE WHERE INJURED DURING THE IMPACT AND ROLL. SIDE CURTAIN DEPLOYMENT WOULD HAVE SAVED DRIVER FROM INJURY IF THEY WHERE WORKING PROPERLY.
Crash
1 injured
Incident date: Jan 1, 2013
MELTING DASHBOARD-HAVE ASKED IT TO BE REPLACED SEVERAL TIMES. THE FIRST COUPLE OF TIMES I WAS TOLD IT WASN'T COVERED. YESTERDAY I WAS TOLD IT IS COVERED BUT COULD TAKE YEARS TO GET THE PARTS IN. I'VE BEEN ASKING ABOUT IT FOR SEVERAL YEARS AND NOW THE REFLECTION FROM THE GOOEY MELTING DASH IS OBSCURING MY VISIBILITY ON SUNNY DAYS. I LIVE IN FLORIDA SO MOST DAYS ARE SUNNY DAYS. NOTHING HAS HAPPENED... Read more
Incident date: Sep 22, 2015
TL* THE CONTACT OWNS A 2008 LEXUS IS 350. WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 45,700.
Incident date: Sep 22, 2015
TL* THE CONTACT OWNS A 2008 LEXUS IS 350. WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 45,700.
Incident date: Jun 21, 2011
MY CAR, MADE BY TOYOTA, HAS ALL THE SAME PROBLEMS, FAULTY PARTS, AS THE CARS THAT WERE RECALLED FOR SUDDEN ACCELERATION. I HAVE HAD THE SUDDEN ACCELERATION PROBLEM HAPPEN TWICE AND I AM CURRENTLY UNABLE TO DRIVE THE CAR BECAUSE OF A FAULTY RESISTOR THAT CONTROLS THE FUEL FEED TOT THE FUEL PUMP KEEPS CAUSING THE CAR TO ACT LIKE IT IS RUNNING OUT OF GAS. VERY DANGEROUS. LEXUS HAS REFUSED TO FIX I... Read more
Incident date: Oct 2, 2015
THE WHITE RUNNING LIGHTS ON THE REAR END OF SOME LEXUS MODELS ARE HAZARDOUS. WHITE LIGHTS INDICATE AN ONCOMING VEHICLE, SO REAR WHITE RUNNING LIGHTS VIOLATE THAT RULE. I HAVE BEEN DRIVING BEHIND THESE VEHICLES IN FAIR WEATHER CONDITIONS AND HAD MOMENTARY CONFUSION, SO I IMAGINE THAT IN POOR WEATHER CONDITIONS, THIS COULD REALLY CAUSE A PROBLEM. PLEASE CONSIDER PROHIBITING THE PLACEMENT OF WHITE RU... Read more
Incident date: Mar 2, 2015
THE DASHBOARD ON THE CAR IS MELTED. THE MELTED SURFACE REFLECTS THE SUNLIGHT AND CAUSES A GLARE DIRECTLY INTO THE DRIVER'S EYES WHILE DRIVING. THE EFFECTS OF MELTED RUBBER ON THE AIR INSIDE THE CABIN IS UNKNOWN, BUT WORRISOME.
LEXUS
HS 250 HYBRID
(2010) — VEHICLE SPEED CONTROL
Oct 5, 2015
Incident date: Jun 10, 2015
PETITION FOR A DEFECT INVESTIGATION UNDER 49 U.S.C. 30162 BY INTERESTED PERSON FOR STANDARDS AND ENFORCEMENT (2 CD' S ENCLOSED). *SMD ACCORDING TO THE CONSUMER'S WIFE, THE ACCIDENT WAS CAUSED BY SUDDEN ACCELERATION. AS SHE WAS SLOWLY TURNING RIGHT INTO A PARKING SPOT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE W... Read more
Crash
Incident date: Oct 1, 2015
THE TRANSMISSION HAS BEEN DAMAGE NO POWER , NO GEARS ARE ENGAGE TOTAL FAILURE, THE VEHICLE HAS IN MOTION AT HIGHWAY SPEED.
Incident date: Jul 1, 2015
WE PURCHASED THIS VEHICLE AS A CERTIFIED PRE-OWNED IN LATE JUNE 2015. THE WINDSHIELD HAS A DISTORTION THAT IS EXACERBATED AT NIGHT. HEADLIGHTS AND REAR TAIL LAMPS APPEAR IN TRIPLE ON VEHICLES. ON DARK/DIM LIT ROADS, THE ONCOMING TRAFFIC'S HEADLIGHTS APPEARS IN VERTICAL MULTIPLES AND IS A SAFETY HAZARD BORDERING ON BEING A FATAL INCIDENT. TWO OTHER SIMILAR COMPLAINTS HAVE BEEN FILED WITH NHTSA U... Read more
Incident date: Jul 22, 2006
MY CAR HAS LEAKED SOMEWHERE EVERY TIME IT RAINS AND THE WATER ENTERS THE CAR SOMEHOW AND RUNS UNDER THE CARPET AND PUDDLES UNDER THE DRIVER AND FRONT PASSENGER FEET AREA. THERE IS ALSO WATER THAT PUDDLES UNDER THE CARPET IN THE REAR FOOT WELLS TOO. IT HAS ROTTED THE CARPET OVER TIME AS IT DRIES OUT UNTIL THE NEXT RAIN EVENT. THE CAR SMELLS WEIRD AS A RESULT OF THIS WETNESS AND DRYING OUT. WE K... Read more
Incident date: Oct 3, 2015
THE REAR VIEW MIRROR IMAGE IS FADING WITH CRINKLE MARKS ON THE SURFACE OF THE GLASS OF THE MIRROR. I GARAGE MY CAR AT HOME AND WORK SO I KNOW THAT IT IS NOT THE SUN THAT CAUSED IT. I HAVE READ SOME OF THE SAME PROBLEMS WITH OTHER OWNERS OF THE CAR ON THE LEXUS BLOG. MANY HAVE CONTACTED THEIR LOCAL LEXUS DEALER AND WERE TOLD TO PURCHASE A NEW MIRROR WHICH COSTS ANYWHERE FROM $300 TO $700 OUT ... Read more
Incident date: Sep 18, 2015
TL* THE CONTACT OWNED A 2006 LEXUS GS430. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT DROVE THROUGH A SMALL PUDDLE OF WATER. THE VEHICLE ACCELERATED AND THE CONTACT WAS UNABLE TO CONTROL THE STEERING. THE BRAKE PEDAL WAS STIFF AND THE CONTACT COULD NOT STEER OR BRAKE TO CONTROL THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS DESTROY... Read more
Crash
Incident date: Sep 18, 2015
TL* THE CONTACT OWNED A 2006 LEXUS GS430. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT DROVE THROUGH A SMALL PUDDLE OF WATER. THE VEHICLE ACCELERATED AND THE CONTACT WAS UNABLE TO CONTROL THE STEERING. THE BRAKE PEDAL WAS STIFF AND THE CONTACT COULD NOT STEER OR BRAKE TO CONTROL THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS DESTROY... Read more
Crash
Incident date: Sep 18, 2015
TL* THE CONTACT OWNED A 2006 LEXUS GS430. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT DROVE THROUGH A SMALL PUDDLE OF WATER. THE VEHICLE ACCELERATED AND THE CONTACT WAS UNABLE TO CONTROL THE STEERING. THE BRAKE PEDAL WAS STIFF AND THE CONTACT COULD NOT STEER OR BRAKE TO CONTROL THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS DESTROY... Read more
Crash
Incident date: Mar 24, 2015
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL VIBRATED UNCONTROLLABLY. THE FAILURE OCCURRED WHEN GOING OVER 70 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ... Read more
Incident date: Mar 24, 2015
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL VIBRATED UNCONTROLLABLY. THE FAILURE OCCURRED WHEN GOING OVER 70 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ... Read more
Incident date: Sep 15, 2015
TL* THE CONTACT OWNS A 2015 LEXUS GX460. WHILE DRIVING APPROXIMATELY 20 -25 MPH AND APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS APPLIED AND THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A VALVE INSIDE THE BRAKING SYSTEM FAILED. IN ADDITION, THERE WAS A UNKNOWN COMPONENT FOUND IN THE BRAKING SYSTEM CAUSING THE VEHICLE TO LEAK BRAKE FLUID INTERNALLY... Read more
Incident date: Sep 28, 2015
I WAS INFORMED BY STATE FARM INSURANCE THAT MY 2008 LEXUS ES350 DOES NOT QUALIFY FOR AN AIRBAG DISCOUNT BECAUSE THEY HAVE DETERMINED THAT THE AIRBAGS ARE UNSAFE ON THIS MODEL. I HAVE CHECKED THE NHTSA RECALL DATABASE AND THERE ARE NO RECALLS ON THIS MODEL. WHAT DOES STATE FARM KNOW THAT YOU DO NOT. I DO NOT WANT TO DRIVE AN UNSAFE AUTOMOBILE. PLEASE RESPOND.
Incident date: Jan 1, 2014
CAM GEAR PROBLEMS. WHEN START THE ENGINE, THERE WAS A RATTLE SOUND FOR A SECOND, THIS PROBLEM HAD BEEN RECALL FOR LEXUS IS350 BUT NOT IS250!!!!! AND THERE ARE THOUSANDS OF IS250 OWNERS COMPLAINT THE SAME PROBLEM AS IS350, THIS PROBLEM MAY STOP THE ENGINE WHILE RUNNING, WHICH IS VERY DANGEROUS. HERE IS THE LINK FOR IS250 OWNERS COMPLAINT: HTTP://WWW.CLUBLEXUS.COM/FORUMS/IS-2ND-GEN-2006-2013/654... Read more
Incident date: Jan 1, 2014
CAM GEAR PROBLEMS. WHEN START THE ENGINE, THERE WAS A RATTLE SOUND FOR A SECOND, THIS PROBLEM HAD BEEN RECALL FOR LEXUS IS350 BUT NOT IS250!!!!! AND THERE ARE THOUSANDS OF IS250 OWNERS COMPLAINT THE SAME PROBLEM AS IS350, THIS PROBLEM MAY STOP THE ENGINE WHILE RUNNING, WHICH IS VERY DANGEROUS. HERE IS THE LINK FOR IS250 OWNERS COMPLAINT: HTTP://WWW.CLUBLEXUS.COM/FORUMS/IS-2ND-GEN-2006-2013/654... Read more
Incident date: Jan 1, 2014
CAM GEAR PROBLEMS. WHEN START THE ENGINE, THERE WAS A RATTLE SOUND FOR A SECOND, THIS PROBLEM HAD BEEN RECALL FOR LEXUS IS350 BUT NOT IS250!!!!! AND THERE ARE THOUSANDS OF IS250 OWNERS COMPLAINT THE SAME PROBLEM AS IS350, THIS PROBLEM MAY STOP THE ENGINE WHILE RUNNING, WHICH IS VERY DANGEROUS. HERE IS THE LINK FOR IS250 OWNERS COMPLAINT: HTTP://WWW.CLUBLEXUS.COM/FORUMS/IS-2ND-GEN-2006-2013/654... Read more
Incident date: Sep 11, 2015
AS CAR IN FRONT OF ME SLAMMED ON BRAKES TO AVOID TWO TEENAGERS RUNNING ACROSS IN FRONT OF HER, I SLAMMED ON MY BRAKES AND THE CAR ACCELERATED FROM 20-30. THE AIR BAG DID NOT DEPLOY NOR DID THE SEAT BELT ENGAGE AND LOCK TO PREVENT ME FROM SLAMMING INTO THE STEERING WHEEL. THE ABS BRAKES WERE SLAMMED AND IT FELT LIKE THE BRAKES DID NOT WORK LIKE THERE WAS AN AIR BUBBLE IN THE SYSTEM. I CRASHED INTO ... Read more
Crash
1 injured
Incident date: Sep 11, 2015
AS CAR IN FRONT OF ME SLAMMED ON BRAKES TO AVOID TWO TEENAGERS RUNNING ACROSS IN FRONT OF HER, I SLAMMED ON MY BRAKES AND THE CAR ACCELERATED FROM 20-30. THE AIR BAG DID NOT DEPLOY NOR DID THE SEAT BELT ENGAGE AND LOCK TO PREVENT ME FROM SLAMMING INTO THE STEERING WHEEL. THE ABS BRAKES WERE SLAMMED AND IT FELT LIKE THE BRAKES DID NOT WORK LIKE THERE WAS AN AIR BUBBLE IN THE SYSTEM. I CRASHED INTO ... Read more
Crash
1 injured
Incident date: Sep 11, 2015
AS CAR IN FRONT OF ME SLAMMED ON BRAKES TO AVOID TWO TEENAGERS RUNNING ACROSS IN FRONT OF HER, I SLAMMED ON MY BRAKES AND THE CAR ACCELERATED FROM 20-30. THE AIR BAG DID NOT DEPLOY NOR DID THE SEAT BELT ENGAGE AND LOCK TO PREVENT ME FROM SLAMMING INTO THE STEERING WHEEL. THE ABS BRAKES WERE SLAMMED AND IT FELT LIKE THE BRAKES DID NOT WORK LIKE THERE WAS AN AIR BUBBLE IN THE SYSTEM. I CRASHED INTO ... Read more
Crash
1 injured
Incident date: Sep 11, 2015
AS CAR IN FRONT OF ME SLAMMED ON BRAKES TO AVOID TWO TEENAGERS RUNNING ACROSS IN FRONT OF HER, I SLAMMED ON MY BRAKES AND THE CAR ACCELERATED FROM 20-30. THE AIR BAG DID NOT DEPLOY NOR DID THE SEAT BELT ENGAGE AND LOCK TO PREVENT ME FROM SLAMMING INTO THE STEERING WHEEL. THE ABS BRAKES WERE SLAMMED AND IT FELT LIKE THE BRAKES DID NOT WORK LIKE THERE WAS AN AIR BUBBLE IN THE SYSTEM. I CRASHED INTO ... Read more
Crash
1 injured
Incident date: Jul 1, 2015
MY BRAND NEW NX200T CONSTANTLY PULLS TO THE RIGHT. WHILE AT HIGHWAY SPEEDS WHEN COMMUTING TO WORK I CONSTANTLY HAVE TO KEEP PRESSURE ON MY STEERING WHEEL PULLING IT LEFT IN ORDER TO KEEP MY CAR GOING IN A STRAIGHT LINE ON ANY ROAD. I HAVE BEEN TO THE DEALER TWO TIMES AND BOTH TIMES THEY HAVE TOLD ME IT'S THE WAY THE CAR IS. THEY BLAME ON TORQUE STEER BUT THIS ALWAYS VEERS TO THE RIGHT UNDER ACCE... Read more
Incident date: Jul 1, 2015
MY BRAND NEW NX200T CONSTANTLY PULLS TO THE RIGHT. WHILE AT HIGHWAY SPEEDS WHEN COMMUTING TO WORK I CONSTANTLY HAVE TO KEEP PRESSURE ON MY STEERING WHEEL PULLING IT LEFT IN ORDER TO KEEP MY CAR GOING IN A STRAIGHT LINE ON ANY ROAD. I HAVE BEEN TO THE DEALER TWO TIMES AND BOTH TIMES THEY HAVE TOLD ME IT'S THE WAY THE CAR IS. THEY BLAME ON TORQUE STEER BUT THIS ALWAYS VEERS TO THE RIGHT UNDER ACCE... Read more
Incident date: Sep 21, 2015
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL BEFORE SPINNING OUT. THE SPEED OF THE VEHICLE EXCEEDED 100 MPH. THE DRIVER SUSTAINED INJURIES TO THE FACE AND THE FRONT PASSENGER SUSTAINED A LEFT KNEE INJURY. A POLICE REPORT WAS FILED AND MEDICA... Read more
Crash
2 injured
Incident date: Sep 25, 2015
TL* THE CONTACT OWNS A 2011 LEXUS ES. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A VIBRATION EMERGING FROM THE FRONTAL DRIVER AND PASSENGER SIDE FLOOR PANELS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. THE VIN WAS... Read more
Incident date: Apr 6, 2015
TL* THE CONTACT OWNS A 2007 LEXUS LX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 16, 2015
TL* THE CONTACT OWNS A 2004 LEXUS RX330. WHILE DRIVING APPROXIMATELY 2 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. AS A RESULT, THE CONTACT CRASHED INTO TWO OTHER VEHICLES AND A CURB. THE TWO PASSENGERS IN THE OTHER VEHICLES SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR BODY REPAIRS. THE VEHICLE WAS NOT DIAGNOSED... Read more
Crash
2 injured
Incident date: Sep 22, 2015
A SAFETY RECALL NOTICE (INTERIM NOTICE) WAS ISSUED FOR THE FRONT PASSENGER AIR BAG INFLATOR ON MY VEHICLE ON MAY 18, 2015. MY LEXUS DEALER IN MAUI, HAWAII, ASSURED ME THEY HAD THE NECESSARY REPAIR PARTS FOR MY VEHICLE SO I BROUGHT THE VEHICLE IN FOR SERVICE SEPTEMBER 22, 2015. AFTER I DROPPED THE CAR OFF, THE SERVICE MANAGER LATER CALLED ME TO EXPLAIN THAT THEY DO NOT HAVE THE REPAIR PARTS FOR M... Read more
Incident date: Feb 18, 2015
MY SON CAME HOME FROM COLLEGE AND SAID HIS DASHBOARD WAS "STICKY" AND THAT IT IS BECOMING A NUISANCE FOR HIM TO DRIVE. WE TRIED TO CLEAN IT, BUT IT CANNOT BE CLEANED. THE DASH IS COVERED WITH VARIOUS DEBRIS THAT COLLECTS AND STICKS TO IT. I THEN WENT ONLINE TO SEE IF ANYONE HAD SIMILAR PROBLEMS. I FOUND THAT TOYOTA HAS ISSUED A WEP, BUT IT DOESN'T COVER THE MONTH THAT MY SON'S CAR WAS MANUFAC... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 19, 2015
TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE DRIVING 40 MPH, THE VEHICLE'S TEMPERATURE RAN HOT AND THE VEHICLE FAILED TO ACCELERATE. THE WARNING INDICATORS ILLUMINATED AND THE CONTACT PULLED THE VEHICLE OVER AND SHUT OFF THE ENGINE. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AN... Read more
Incident date: Aug 26, 2015
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 45 MPH, THE TIRE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHEN BRAKING, THE VEHICLE VEERED TO THE RIGHT MAKING IT DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Incident date: Sep 17, 2015
I WAS WAITING AT A STOPLIGHT BEHIND A HIGH VOLUME OF TRAFFIC AND STOPPING AND GOING AS THE LIGHT LET VEHICLES THROUGH. MY ABS LIGHT AND BRAKE LIGHT CAME ON ALONG WITH A LOUD CONSISTENT ALARM. I PROCEEDED THROUGH THE LIGHT AND PULLED OVER AT THE NEAREST PARKING LOT. AS I PULLED INTO A PARKING SPOT, THE BRAKE PEDAL WENT TO THE FLOOR AND I HAD TO APPLY SIGNIFICANT FORCE TO THE BRAKE PEDAL TO GET T... Read more
Incident date: May 13, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/09/15*LJ UPDATED 01/2... Read more
Incident date: Aug 1, 2015
ONE OF THE 2 HYBRID MODULES FAILED. I BELIEVE THIS IS THE SAME ONE RECALLED IN 2013. THE VEHICLE STOPPED AND ENGINE WOULD NOT TURN OVER. ALL DASHBOARD WARNING LIGHTS CAME ON ALONG WITH CHECK HYBRID ENGINE AND CHECK VCS ( I THINK WERE THE INITIALS, FOR VEHICLE CONTROL SYSTEM). HAD THE CAR BEEN TRAVELLING AT HIGHWAY SPEEDS I BELIEVE A FATAL CRASH WOULD HAVE OCCURRED. AS IT WAS, LUCKILY, WE WERE ... Read more
Incident date: Sep 9, 2013
THE BUTTON ON THE DECK LID TO OPEN HAD BECOME VERY STICKY AS IF MELTED ALSO THE STEERING WHEEL HAS THE SAME PROBLEM. IT IS AS IF THE COATING ON BOTH HAS BECOME LIKE PUTTY.
Incident date: Sep 9, 2013
THE BUTTON ON THE DECK LID TO OPEN HAD BECOME VERY STICKY AS IF MELTED ALSO THE STEERING WHEEL HAS THE SAME PROBLEM. IT IS AS IF THE COATING ON BOTH HAS BECOME LIKE PUTTY.
Incident date: Aug 1, 2015
THE RED AIRBAG LIGHT IS PERMANENTLY ON ON THE DASHBOARD THAT INDICATES THE PASSENGER AIRBAG IS OFF. THIS IS A HUGE SAFETY ISSUE! ALTHOUGH LEXUS HAS REALIZED THIS IS AN ISSUE, THEY ARE TAKING ADVANTAGE OF THEIR DESIGN FLAWS AND CHARGING AN EXORBITANT PRICE TO FIX THE PROBLEM. THIS SHOULD BE CONSIDERED A RECALL SINCE APPARENTLY THIS ISSUE IS WIDESPREAD AMONGST ALL OF THESE MODELS ESPECIALLY AFTER... Read more
Incident date: Sep 18, 2015
MY HUSBAND WAS DRIVING ON I 295 IN MARYLAND, WHEN THE CAR SUDDENLY SHUTDOWN. HE STATED HE WAS GOING APPROXIMATELY 55 MILES PER HOUR AND WAS FORTUNATE ENOUGH TO BE ABLE TO MANEUVER FROM THE MIDDLE LANE TO THE SIDE OF THE ROAD. THIS IS NOT THE FIRST TIME THE VEHICLE SHUTDOWN COMPLETELY. THE PREVIOUS INCIDENTS OCCURRED AFTER STOPPING AT A STOP SIGN OR SIGNAL. THE VEHICLE HAS BEEN TO THE LEXUS DEA... Read more
Incident date: Sep 18, 2015
MY HUSBAND WAS DRIVING ON I 295 IN MARYLAND, WHEN THE CAR SUDDENLY SHUTDOWN. HE STATED HE WAS GOING APPROXIMATELY 55 MILES PER HOUR AND WAS FORTUNATE ENOUGH TO BE ABLE TO MANEUVER FROM THE MIDDLE LANE TO THE SIDE OF THE ROAD. THIS IS NOT THE FIRST TIME THE VEHICLE SHUTDOWN COMPLETELY. THE PREVIOUS INCIDENTS OCCURRED AFTER STOPPING AT A STOP SIGN OR SIGNAL. THE VEHICLE HAS BEEN TO THE LEXUS DEA... Read more
Incident date: Sep 18, 2015
MY HUSBAND WAS DRIVING ON I 295 IN MARYLAND, WHEN THE CAR SUDDENLY SHUTDOWN. HE STATED HE WAS GOING APPROXIMATELY 55 MILES PER HOUR AND WAS FORTUNATE ENOUGH TO BE ABLE TO MANEUVER FROM THE MIDDLE LANE TO THE SIDE OF THE ROAD. THIS IS NOT THE FIRST TIME THE VEHICLE SHUTDOWN COMPLETELY. THE PREVIOUS INCIDENTS OCCURRED AFTER STOPPING AT A STOP SIGN OR SIGNAL. THE VEHICLE HAS BEEN TO THE LEXUS DEA... Read more
Incident date: Jun 16, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 18, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.