Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Nov 1, 2015
REAR VIEW MIRRIOR BECOMES DISCOLORED AND GRAINY. HINDERS THE OPERATOR'S ABILITY TO SEE THE ROADWAY AND MAY PRESENT A SAFETY HAZARD.
Incident date: Oct 24, 2015
VEHICLE WAS PARKED AND BEING LOADED THRU REAR DOOR. I USED CAR REMOTE TO OPEN REAR DOOR AND LOADED ITEMS INTO TRUNK. WITHOUT WARNING REAR DOOR STARTED CLOSING. THIS PROBLEM IS INTERMITTEN AND HAS HAPPENED BEFORE. ON THIS OCCASION DOOR CAME SLAMMING DOWN ON MY HEAD CAUSING A BLOODY INJURY. I HAVE PHOTOS OF MY INJURY. LEXUS HAS BEEN NOTIFIED. THIS PROBLEM IF NOT CORRECTED CAN CAUSE SERIOUS INJU... Read more
1 injured
Incident date: Jan 8, 2015
TL* THE CONTACT OWNS A 2009 LEXUS ES350. WHILE THE VEHICLE WAS PARKED, IT WAS NOTICED THAT THE DASHBOARD OVERHEATED AND MELTED FROM THE SUN. IN ADDITION, THE DASHBOARD EMITTED AN ABNORMAL ODOR WHEN MELTING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILE... Read more
Incident date: Nov 1, 2013
THE REAR RUBBER COVER FOR THE LIFT GATE HAS MELTED.
Incident date: Oct 19, 2015
THE BRAKES FAILED AT 143,840 MILES. THE BRAKES FAILURE OCCURRED WHILE DRIVING THE CAR ON A BUSY CITY STREET. AFTER INSPECTION BY A MECHANIC AT FIRESTONE AUTO CARE..IT WAS DETERMINED THAT A NOTICEABLE INTERNAL LEAK WAS COMING FROM POWER BRAKE BOOSTER. IT WAS ALSO DETERMINED THAT THE MASTER CYLINDER AND POWER BRAKE BOOSTER MUST BE REPLACED.
Incident date: Jun 10, 2015
UNINTENDED ACCELERATION ON AT LEAST 3 OCCASIONS. TOOK BACK TO LEXUS. THEY EXTRACTED INFORMATION FROM COMPUTER AND SENT BACK TO LEXUS. DEALER WOULD NOT ADDRESS PROBLEM LOCALLY AND SAID THEY HAVE HAD NO OTHER COMPLAINTS. LEXUS WAS TO RESPOND...HAVE HEARD NOTHING ON ALL OCCASION, CAR WAS STOPPED AND TOOK OFF ON ITS OWN.
Incident date: Mar 28, 2015
WHILE ENTERING MY GARAGE, MY CAR SUDDENLY ACCELERATED AND SMASHED INTO THE REAR WALL DESTROYING A CABINET AND REFRIDGERATOR AND WENT THROUGH THE WALL. I COULDN'T STOP THE CAR AS EVIDENCED BY BRAKE SKID MARKS ON THE GARAGE FLOOR. LEXUS LATER INSPECTED THE CAR AND CLAIMED THEY COULD FIND NO DEFECT. FORTUNATELY MY WIFE AND I WERE ONLY SHAKEN UP FROM THE DEPLOYMENT OF THE AIRBAGS. THE CAR WAS TOTALE... Read more
Crash
Incident date: Mar 28, 2015
WHILE ENTERING MY GARAGE, MY CAR SUDDENLY ACCELERATED AND SMASHED INTO THE REAR WALL DESTROYING A CABINET AND REFRIDGERATOR AND WENT THROUGH THE WALL. I COULDN'T STOP THE CAR AS EVIDENCED BY BRAKE SKID MARKS ON THE GARAGE FLOOR. LEXUS LATER INSPECTED THE CAR AND CLAIMED THEY COULD FIND NO DEFECT. FORTUNATELY MY WIFE AND I WERE ONLY SHAKEN UP FROM THE DEPLOYMENT OF THE AIRBAGS. THE CAR WAS TOTALE... Read more
Crash
Incident date: Mar 28, 2015
WHILE ENTERING MY GARAGE, MY CAR SUDDENLY ACCELERATED AND SMASHED INTO THE REAR WALL DESTROYING A CABINET AND REFRIDGERATOR AND WENT THROUGH THE WALL. I COULDN'T STOP THE CAR AS EVIDENCED BY BRAKE SKID MARKS ON THE GARAGE FLOOR. LEXUS LATER INSPECTED THE CAR AND CLAIMED THEY COULD FIND NO DEFECT. FORTUNATELY MY WIFE AND I WERE ONLY SHAKEN UP FROM THE DEPLOYMENT OF THE AIRBAGS. THE CAR WAS TOTALE... Read more
Crash
Incident date: Oct 18, 2015
AS I WAS DRIVING INTO A TURN FROM A COMPLETE STOP IN THE TURN LANE ON A CITY STREET, MY CAR SURGED FORWARD AND THE BRAKES DIDN'T RESPOND. THE AIRBAG DID NOT DEPLOY.
Crash
Incident date: Oct 18, 2015
AS I WAS DRIVING INTO A TURN FROM A COMPLETE STOP IN THE TURN LANE ON A CITY STREET, MY CAR SURGED FORWARD AND THE BRAKES DIDN'T RESPOND. THE AIRBAG DID NOT DEPLOY.
Crash
Incident date: Oct 18, 2015
AS I WAS DRIVING INTO A TURN FROM A COMPLETE STOP IN THE TURN LANE ON A CITY STREET, MY CAR SURGED FORWARD AND THE BRAKES DIDN'T RESPOND. THE AIRBAG DID NOT DEPLOY.
Crash
Incident date: Oct 1, 2015
TRANSMISSION HAS A HARD TIME SELECTING A GEAR BETWEEN 2ND AND 3RD. IT STARTS TO GO INTO 3RD GEAR THEN JUMPS OUT FOR A SECOND AND THEN SLAMS BACK INTO 3RD. USUALLY WHEN LIGHTLY ACCELERATING. VERY NOTICEABLE. I HAVE TAKEN IT INTO THE DEALER 4 TIMES AND WAS TOLD I MAY JUST NEED A NEW TRANSMISSION!! IT ONLY HAS 108,000 MILES ON IT. I HAVE NEVER HEARD OF THIS PROBLEM WITH A LEXUS! THAT AND THE REAR DIF... Read more
1 injured
Incident date: Oct 1, 2015
TRANSMISSION HAS A HARD TIME SELECTING A GEAR BETWEEN 2ND AND 3RD. IT STARTS TO GO INTO 3RD GEAR THEN JUMPS OUT FOR A SECOND AND THEN SLAMS BACK INTO 3RD. USUALLY WHEN LIGHTLY ACCELERATING. VERY NOTICEABLE. I HAVE TAKEN IT INTO THE DEALER 4 TIMES AND WAS TOLD I MAY JUST NEED A NEW TRANSMISSION!! IT ONLY HAS 108,000 MILES ON IT. I HAVE NEVER HEARD OF THIS PROBLEM WITH A LEXUS! THAT AND THE REAR DIF... Read more
1 injured
Incident date: Apr 23, 2015
I WAS DRIVING AND PULLED UP NEXT TO ANOTHER CAR AS I PULLED OFF THE HIGHWAY, WHEN THE DRIVER MOTIONED TO ME FOR DIRECTIONS I IMMEDIATELY TRIED TO ROLLED THE WINDOW DOWN TO SPEAK TO RGE PERSON. THE PASSENGER SIDE WINDOW MAKES A POPPING SOUND AND SOUNDS LIKE IT JUMPS OUT OF THE TRACK. THIS PREVENT OPENING AND CLOSING THE WINDOW. I JUST PURCHASED THE CAR FROM JM LEXUS AND NOW TOLD. HAVE TO PAY OVER $... Read more
Incident date: Apr 23, 2015
I WAS DRIVING AND PULLED UP NEXT TO ANOTHER CAR AS I PULLED OFF THE HIGHWAY, WHEN THE DRIVER MOTIONED TO ME FOR DIRECTIONS I IMMEDIATELY TRIED TO ROLLED THE WINDOW DOWN TO SPEAK TO RGE PERSON. THE PASSENGER SIDE WINDOW MAKES A POPPING SOUND AND SOUNDS LIKE IT JUMPS OUT OF THE TRACK. THIS PREVENT OPENING AND CLOSING THE WINDOW. I JUST PURCHASED THE CAR FROM JM LEXUS AND NOW TOLD. HAVE TO PAY OVER $... Read more
Incident date: Oct 24, 2014
TL* THE CONTACT OWNS A 2009 LEXUS IS 350. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE OIL ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN ON A SECOND OCCASION TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CARBON BUILD UP WAS CAUSING EXCESSIVE OIL CONSUMPTION AND THE DIRECT FUEL EJECTION TECHNOLOGY NEEDED TO B... Read more
Incident date: Oct 24, 2014
TL* THE CONTACT OWNS A 2009 LEXUS IS 350. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE OIL ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN ON A SECOND OCCASION TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CARBON BUILD UP WAS CAUSING EXCESSIVE OIL CONSUMPTION AND THE DIRECT FUEL EJECTION TECHNOLOGY NEEDED TO B... Read more
Incident date: May 1, 2010
THE DASH IS DISTORTING, ESPECIALLY AROUND THE AIR BAG LOCATION. FABRIC LINER HAS EXTENDED OUTSIDE THE LEATHER TRIM.
Incident date: Jun 1, 2014
THE RIGHT REAR WINDOW DOES NOT OPEN. NEITHER THE DRIVER'S NOR THE DOOR SWITCH WILL OPEN THE WINDOW. WHEN PUSHED THERE IS A CLICK BUT THE WINDOW DOESN'T OPEN.
Incident date: Jul 1, 2011
AT START UP THE REAR HEIGHT GOES UP AND STAYS UP. TOOK IT TO THE SHOP AND THEY MANUALLY BLED THE AIR. SAID SENSOR GO OUT ALL THE TIME AND COST A LOT TO REPLACE. CURRENTLY STAYING LEVEL BUT RIDES A LITTLE TIGHT. DEFINITELY DON'T WANT TO PAY $3000 FOR A FIX.
Incident date: Oct 20, 2015
AIRBAG INDICATOR ON DASH RANDOMLY COMES ON THEN GOES OFF. THIS HAPPENED AGAIN MOST RECENTLY ON 10-20-15. APPARENTLY THIS IS DUE TO A DEFECTIVE WIRING HARNESS FROM THE MANUFACTURER EFFECTING 2006 TO 2008 VEHICLES, WHICH WHEN IN A FAILED STATE DISABLES THE AIRBAG SYSTEM ENTIRELY......UPDATED 12/07/15*BF CONTACT NOTICED AIRBAG LIGHT WOULD INTERMITTENTLY ILLUMINATE ON THE INSTRUMENT PANEL FOR THE LA... Read more
Incident date: Oct 20, 2015
AIRBAG INDICATOR ON DASH RANDOMLY COMES ON THEN GOES OFF. THIS HAPPENED AGAIN MOST RECENTLY ON 10-20-15. APPARENTLY THIS IS DUE TO A DEFECTIVE WIRING HARNESS FROM THE MANUFACTURER EFFECTING 2006 TO 2008 VEHICLES, WHICH WHEN IN A FAILED STATE DISABLES THE AIRBAG SYSTEM ENTIRELY......UPDATED 12/07/15*BF CONTACT NOTICED AIRBAG LIGHT WOULD INTERMITTENTLY ILLUMINATE ON THE INSTRUMENT PANEL FOR THE LA... Read more
Incident date: Oct 15, 2015
ENGINE CAUGHT ON FIRE. WAS DRIVING ON A CITY STREET WHEN I NOTICED FLAMES SHOOTING OUT UNDER THE HOOD.
Fire
Incident date: Oct 15, 2015
ENGINE CAUGHT ON FIRE. WAS DRIVING ON A CITY STREET WHEN I NOTICED FLAMES SHOOTING OUT UNDER THE HOOD.
Fire
Incident date: Oct 15, 2015
ENGINE CAUGHT ON FIRE. WAS DRIVING ON A CITY STREET WHEN I NOTICED FLAMES SHOOTING OUT UNDER THE HOOD.
Fire
Incident date: May 18, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 1, 2014
I PURCHASED MY 2007 LEXUS IS 250 IN 2010. OVER THE LAST YEAR THE DASHBOARD HAS MELTED TO THE POINT TO WHERE IT IS UNTOUCHABLE AND OBSTRUCTS THE VISION IN MY VIEW FROM THE SUN GLARING AGAINST THE MELTED DASH. MY DOOR ARE ALSO SOFT AND CRUMBLE TO THE TOUCH OF FINGERNAILS, KEYS, RUBBING OF ANY KIND. I HAVE CONTACTED LEXUS AND WAS TOLD I WILL BE PUT ON THE LIST FOR RECALL BUT THEY CANNOT GIVE ME A ... Read more
Incident date: Jan 5, 2015
UNDER ACCELERATION ON TO THE HIGHWAY EXHAUST SMELLS WILL ENTER THE VEHICLE THRU THE AIR CONDITIONING VENTS WHEN A/C IS IN RECIRCULATE MODE. SMELLS WILL SUBSIDE WHEN CRUISING SPEEDS ARE REACHED. WHILE AT HIGHWAY SPEEDS WHEN ACCELERATING TO PASS VEHICLES THE SMELLS WILL MOMENTARILY ENTER THE CABIN UNDER ACCELERATION AND WILL SUBSIDE WHEN BACK TO CRUISE SPEED. WILL NOT HAPPEN WHEN DRIVING AROUND TOWN... Read more
Incident date: Sep 10, 2015
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SURGED FORWARD AT A HIGH RATE OF SPEED WITHOUT WARNING. THE CONTACT APPLIED FORCE TO THE BRAKE PEDAL, BUT THE FAILURE RECURRED WITHOUT WARNING. WHILE AT A STOP WITH THE BRAKE PEDAL APPLIED, THE CONTACT'S VEHICLE SURGED FORWARD AND CRASHED INTO THE PRECEDING VEHICLE, WHICH THEN CRASHED INTO ANOTHER VEHICLE. T... Read more
Crash
1 injured
Incident date: Aug 3, 2015
TL* THE CONTACT OWNS A 2004 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 19, 2015
THE TRUNK MOUNTED BRAKE LIGHTS HAVE FADED FROM RED TO PINK. IT IS A PROBLEM WITH THESE CARS. THIS CAR HAS BEEN GARAGED WHEN IT IS NOT DRIVEN.
Incident date: Jun 30, 2015
TL* THE CONTACT OWNS A 2004 LEXUS RX330. WHILE DRIVING AT APPROXIMATELY 40 MPH, A LOUD ABNORMAL NOISE EMITTED FROM THE ENGINE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON TWO SEPARATE OCCASIONS AND POWER STEERING FLUID WAS DISPENSED INTO THE RESERVOIR HOWEVER, THE FAILURE PERSISTED. THE MECHANIC INFORMED THAT THE POWER STEERING PUMP AND THE P... Read more
Incident date: Oct 8, 2015
I WAS DRIVING MY VEHICLE HOME WHEN THE BRAKE LIGHT AND THE VCS ON AND OFF LIGHT CAME ON AND AN ALARM TYPE NOISE STARTED,AS I PULLED INTO MY PARKING SPACE I FOUND I HAD NO BRAKES AT ALL, INCLUDING MY EMERGENCY BRAKE. I HAD TO LET MY CAR HIT THE PARKING CURB TO STOP IT, AND THROW MY CAR INTO PARK. HAD THIS HAPPENED SECONDS BEFORE COMING DOWN THE MAIN ROAD, I COULD HAVE BEEN KILLED, OR KILLED SOMEON... Read more
Incident date: Sep 20, 2015
MELTING DASH BOARD TO INCLUDE PASSENGER SIDE AIRBAG COVER, LEAVES RESIDUE ON YOUR HAND WHEN YOU TOUCH IT REGARDLESS OF WHERE THE VEHICLE IS PARKED IN COOL OR HOT AREAS.
Incident date: Sep 20, 2015
MELTING DASH BOARD TO INCLUDE PASSENGER SIDE AIRBAG COVER, LEAVES RESIDUE ON YOUR HAND WHEN YOU TOUCH IT REGARDLESS OF WHERE THE VEHICLE IS PARKED IN COOL OR HOT AREAS.
Incident date: Mar 14, 2015
ENGINE CONSUMES EXCESS OIL BEFORE INTERVAL SERVICES. ENGINE CONSUMED APPROXIMATELY 5 QUARTS OF TOTAL ENGINE OIL AT 3,000 MILES AFTER LATEST OIL CHANGE. ENGINE OIL CAPACITY IS 6.3 QUARTS WITH FILTER REPLACEMENT. NO LEAKS HAVE BEEN OBSERVED. NO BLUE SMOKE TO RULE OUT ENGINE OIL BURN INDICATORS. ENGINE DIP STICK SHOWS SIGNS OF OIL REDUCTION AFTER OIL CHANGE. CHECKED OIL LEVELS AFTER 1,000 MILES AND A... Read more
Incident date: Mar 14, 2015
ENGINE CONSUMES EXCESS OIL BEFORE INTERVAL SERVICES. ENGINE CONSUMED APPROXIMATELY 5 QUARTS OF TOTAL ENGINE OIL AT 3,000 MILES AFTER LATEST OIL CHANGE. ENGINE OIL CAPACITY IS 6.3 QUARTS WITH FILTER REPLACEMENT. NO LEAKS HAVE BEEN OBSERVED. NO BLUE SMOKE TO RULE OUT ENGINE OIL BURN INDICATORS. ENGINE DIP STICK SHOWS SIGNS OF OIL REDUCTION AFTER OIL CHANGE. CHECKED OIL LEVELS AFTER 1,000 MILES AND A... Read more
Incident date: Mar 14, 2015
ENGINE CONSUMES EXCESS OIL BEFORE INTERVAL SERVICES. ENGINE CONSUMED APPROXIMATELY 5 QUARTS OF TOTAL ENGINE OIL AT 3,000 MILES AFTER LATEST OIL CHANGE. ENGINE OIL CAPACITY IS 6.3 QUARTS WITH FILTER REPLACEMENT. NO LEAKS HAVE BEEN OBSERVED. NO BLUE SMOKE TO RULE OUT ENGINE OIL BURN INDICATORS. ENGINE DIP STICK SHOWS SIGNS OF OIL REDUCTION AFTER OIL CHANGE. CHECKED OIL LEVELS AFTER 1,000 MILES AND A... Read more
Incident date: Oct 12, 2015
PARTS ARE ON BACK ORDER AND DEALER REQUIRES THAT I BRING IN THE CAR TO "LINK" IT TO THE BACK ORDER AND THEN THEY WILL SCHEDULE AN APPOINTMENT... THIS IS UNACCEPTABLE. THEY HAVE MY VIN; WHY SHOULD I HAVE TO PHYSICALLY DRIVE FAR OUT OF MY WAY TO SCHEDULE AN APPOINTMENT?
Incident date: Oct 9, 2015
THIS VEHICLE WENT INTO THE LEXUS DEALERSHIP FOR A RECALL ON THE FUEL SYSTEM. AFTER RECEIVING IT BACK FROM THE DEALERSHIP, THE VEHICLE SHUTS OFF COMPLETELY WITHOUT NOTICE. THE VEHICLE HAS BEEN BACK TO THE DEALERSHIP FOR REPAIRS AND EACH TIME IT IS RETURNS, WITHIN A WEEK THE VEHICLE SHUTS DOWN. AS OF OCTOBER, THE DEALERSHIP HAS RECEIVED ALMOST $8000.00 FOR REPAIRS. THIS VEHICLE IS BECOMING A DEA... Read more
Incident date: Oct 9, 2015
THIS VEHICLE WENT INTO THE LEXUS DEALERSHIP FOR A RECALL ON THE FUEL SYSTEM. AFTER RECEIVING IT BACK FROM THE DEALERSHIP, THE VEHICLE SHUTS OFF COMPLETELY WITHOUT NOTICE. THE VEHICLE HAS BEEN BACK TO THE DEALERSHIP FOR REPAIRS AND EACH TIME IT IS RETURNS, WITHIN A WEEK THE VEHICLE SHUTS DOWN. AS OF OCTOBER, THE DEALERSHIP HAS RECEIVED ALMOST $8000.00 FOR REPAIRS. THIS VEHICLE IS BECOMING A DEA... Read more
Incident date: Oct 9, 2015
THIS VEHICLE WENT INTO THE LEXUS DEALERSHIP FOR A RECALL ON THE FUEL SYSTEM. AFTER RECEIVING IT BACK FROM THE DEALERSHIP, THE VEHICLE SHUTS OFF COMPLETELY WITHOUT NOTICE. THE VEHICLE HAS BEEN BACK TO THE DEALERSHIP FOR REPAIRS AND EACH TIME IT IS RETURNS, WITHIN A WEEK THE VEHICLE SHUTS DOWN. AS OF OCTOBER, THE DEALERSHIP HAS RECEIVED ALMOST $8000.00 FOR REPAIRS. THIS VEHICLE IS BECOMING A DEA... Read more
Incident date: Oct 1, 2013
VEHICLE IS BURNING THROUGH OIL AT ACCELERATED RATE. THERE ARE NO OIL LEAK MARKINGS FROM VEHICLE AFTER VEHICLE IS PARKED HOWEVER, LOW ENGINE OIL LIGHT COMES ON WITHIN 1000 MILES OF OIL CHANGE. THE RATE OF THIS HAS BEEN ACCELERATING IN THE LAST YEAR. THE DEALERSHIP (KUNI LEXUS) HAS INSPECTED IT, NOTIFIED US OF SOME SORT OF A RECALL WHICH HAD AN EXPIRATION DATE RELATED TO THIS ISSUE. HOW CAN A RECALL... Read more
Incident date: Sep 5, 2015
LEXUS CURRENTLY HAS A SO CALLED WARRANTY ENHANCEMENT NOTIFICATION -ZLB HEADLAMP REPLACEMEENTS. THEY DON'T WANT TO REPLACE MY HEADLIGHTS EVEN THOUGH THE DO LEAK WATER DURING A RAIN STORM. THERE ARE WATER STREAKS ON THE INSIDE WHICH HAMPER LIGHTING OUTPUT. IT IS DANGEROUS. WHY DID THEY SEND ME THIS IF IS WAS NOT IMPORTANT?
Incident date: Sep 29, 2015
NAV LED TOUCH SCREEN NOT WORKING/ STOPPED WORKING.
Incident date: Jun 12, 2012
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. WHILE DRIVING 21 MPH, THE CONTACT CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,8... Read more
Crash
1 injured
Incident date: Jan 7, 2015
THE FRONT DASHBOARD IS MELTING FROM THE SUN ALSO THE DOOR HANDLES ARE BREAKING IN PIECES.ITS THERE A RE-CALL ON THIS PARTICULAR SITUATION.ALSO THE DASHBOARD AND THE DOORS ARE VERY STICKY.
Incident date: Oct 8, 2015
TL* THE CONTACT OWNS A 2000 LEXUS RX300. WHILE THE VEHICLE WAS UNDERGOING REGULAR MAINTENANCE, THE MECHANIC NOTICED METAL SHAVING IN THE TRANSMISSION PAN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS NOT PROVIDED.
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2007 LEXUS GS430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.