Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Nov 2, 2015
WHILE DRIVING ON A CITY STREET, I LOST POWER STEERING COMPLETELY. P/S AND BRAKE DASH LIGHTS CAME ON ALONG WITH "SERVICE HYBRID SYSTEM" AND "SERVICE AWD SYSTEM". AFTER A FEW MORE MILES THE VEHICLE LOST COMPLETE PROPULSION POWER AND I WAS FORCED TO PULL OUT OF TRAFFIC. I TURNED OFF THE VEHICLE AND IT STARTED FINE WITH NO POWER STEERING. I MADE THE NEXT MILE TO THE DEALERSHIP. THEY REPLACED THE... Read more
Incident date: Nov 6, 2015
TOOK VEHICLE IN TO LEXUS DEALERSHIP AND WAS NOTIFIED OF "RACK & PINION" ISSUE, QUOTED $1256.00 TO FIX. AFTER TALKING TO SEVERAL PEOPLE I HAVE REALIZED HOW COMMON THIS PROBLEM HAS ALWAYS BEEN IN THESE VEHICLES AND IT HAS NOT BEEN ADDRESSED BY LEXUS EVEN AFTER SO MANY PEOPLE WITH SAME ISSUE KEEP COMING FORWARD. THE DEALERSHIP JUST SAYS ITS PART OF MAINTENANCE, THIS HAS NEVER BEEN THE CASE BEFORE IN ... Read more
Incident date: Dec 1, 2015
15V285 RECALL NOTICE WAS ISSUED 6/15/15. .AS OF 12/1/15 LEXUS HAS NOT PROVIDED SUFFICIENT PARTS TO THE LAS VEGAS DEALER TO COMPLETE THE REPAIR.. 20 CARS ARE AHEAD OF MY REPAIR AND IT WILL BE SEVERAL WEEKS. MEANWHILE NO ONE SHOULD BE IN THE PASSENGER SEAT. UNACCEPTABLE!
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2009 LEXUS RX350 EQUIPPED WITH CAPITOL PRECISION TRAC II TIRES, SIZE 245/65R17. THE CONTACT STATED THAT THE VEHICLE SHOOK WHILE DRIVING VARIOUS SPEEDS. THE CONTACT BROUGHT THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIRE TREAD WAS SEPARATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ... Read more
Incident date: Nov 24, 2015
I SAW WHITE SMOKE IN MY REAR VIEW MIRROR WHILE DRIVING ON A STREET. NO ENGINE LIGHTS APPEARED. I HAD BEEN DRIVING ON THE FREEWAY A FEW MINUTES EARLIER. I PULLED OVER AND CALLED MY LEXUS DEALER, WHO REGULARLY DOES MY MAINTENANCE. I HAD CAR TOWED TO DEALER, WHO SAID IT WAS THE VVTI OIL COOLER HOSE AND IT WOULD BE COVERED UNDER WARRANTY. NEXT DAY, DEALER TELLS ME THEY REPLACED THE VVTI HOSE BUT IT W... Read more
Incident date: Sep 21, 2015
RUBBER ON TAILGATE HANDLE MELTED. I BELIEVE THIS IS DUE TO AN ELECTRICAL PROBLEM. I WENT ONLINE AND FOUND MANY OTHER SIMILAR COMPLAINTS. THIS MAY BE A FIRE HAZARD. NOW THE TAILGATE GOES UP, AND THEN AUTOMATICALLY COMES RIGHT DOWN. THE FIRST TIME IT HAPPENED THE HEAVY TAILGATE HIT ME ON THE TOP OF MY HEAD CAUSING A GREAT DEAL OF PAIN AND SOME BLEEDING. I HAVE READ THAT THE SAME THING HAS HAPPENED ... Read more
1 injured
Incident date: Jan 1, 2015
DASHBOARD IS CRACKING AND COMING APART. IT HAS BECOME SHINY TO THE POINT THAT IT GIVES OFF A GLARE. I HAVE A SERIOUS CONCERN AS TO THE SAFETY OF THE VEHICLE IN THIS CONDITION. SINCE THIS COULD AFFECT MY SAFETY, THE SAFETY OF MY FAMILY AND OTHER MOTORISTS, IT SHOULD BE CORRECTED IMMEDIATELY. I CONTACTED LEXUS/TOYOTA AND THEY ARE UNWILLING TO FIX THE PROBLEM AT THIS TIME.
Incident date: Jan 18, 2013
MY COMPLAINT IS IN REGARD TO THE SERVICE BULLETIN NO.: LSB-0167-08 COMPONENT(S): AIR BAGS , ELECTRICAL SYSTEM. THIS SERVICE BULLETIN IS A SOLID PROOF THAT A CERTAIN MODELS OF LEXUS VEHICLES HAVE A DEFECTED AIRBAG SYSTEM COMPONENTS. YET, FOR THE UNLUCKY OWNERS OF THESE MODELS WHO EXPERIENCED THIS PROBLEM ONLY AFTER THE EXPIRATION OF THE DEALER'S WARRANTY, THEY FACE $3500 REPAIR BILL THE FIX A ... Read more
Incident date: Nov 24, 2015
THE ALIGNMENT HAS ALWAYS BEEN AN ISSUE AND HAS BEEN ADJUSTED MORE OFTEN THEN ANY OTHER CAR I'VE EVER OWNED. UNTIL RECENTLY I NOTICED THE STEERING GETTING STIFFER AND HARDER TO HANDLE. CHANGED THE FLUID SEVERAL TIMES AND IT DOESN'T SEEM TO BE THE PROBLEM. TOOK IT IN TO GET CHECKED, IT'S THE RACK AND PINION AND WILL COST OVER $1000 TO REPAIR. AFTER SPEAKING WITH THE MECHANIC HE STATED "THIS IS A COM... Read more
Incident date: Nov 1, 2015
MELTED RUBBER BOOT HANDLE COVER FOR THE REAR LATCH LEAVING THE SWITCH INOPERABLE. I HAVE TO USE THE SWITCH ON THE DASH OR THE KEY FOB TO OPEN THE REAR HATCH.
Incident date: Nov 18, 2015
NOVEMBER 2015: I OWN A 2007 IS 250 WITH APPROXIMATELY 240,000 MILES. I AM THE ORIGINAL OWNER AND THE CAR IS TOTALLY STOCK. THE ELECTRIC POWER STEERING STOPPED WORKING SEVERAL DAYS AGO. THIS WAS UPON START-UP AFTER SITTING FOR ABOUT 90 MINUTES, NOT WHILE DRIVING. THIS CAR USES AN ELECTRONIC STEERING SYSTEM, NOT THE NORMAL SYSTEM WHICH USES POWER STEERING FLUID. I WAS UNABLE TO DRIVE IT, SO TH... Read more
Incident date: Nov 16, 2015
MY CAR BATTERY IS DEAD 3 TIMES IN 2 YEARS.
Incident date: Oct 19, 2015
TL* THE CONTACT OWNED A 2014 LEXUS IS 250. WHILE DRIVING AT 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIB, HIP, ANKLE AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT... Read more
Crash
1 injured
LEXUS
HS 250 HYBRID
(2011) — POWER TRAIN
Nov 16, 2015
Incident date: Nov 14, 2015
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMI... Read more
Crash
1 injured
LEXUS
HS 250 HYBRID
(2011) — PARKING BRAKE
Nov 16, 2015
Incident date: Nov 14, 2015
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMI... Read more
Crash
1 injured
LEXUS
HS 250 HYBRID
(2011) — AIR BAGS
Nov 16, 2015
Incident date: Nov 14, 2015
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMI... Read more
Crash
1 injured
LEXUS
HS 250 HYBRID
(2011) — EXTERIOR LIGHTING
Nov 16, 2015
Incident date: Nov 14, 2015
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMI... Read more
Crash
1 injured
Incident date: Nov 2, 2015
WHEN TURNING, THE 'DOOR OPEN' LIGHT COMES ON AND ALL FOUR DOORS UNLOCK. THIS HAS BEEN HAPPENING FOR ABOUT 2 WEEKS. BEFORE THIS, ONLY LIGHT WILL COME.
Incident date: Nov 2, 2015
WHEN TURNING, THE 'DOOR OPEN' LIGHT COMES ON AND ALL FOUR DOORS UNLOCK. THIS HAS BEEN HAPPENING FOR ABOUT 2 WEEKS. BEFORE THIS, ONLY LIGHT WILL COME.
Incident date: Nov 13, 2015
WHILE DRIVING STRAIGHT ON THE ROAD WITH NO CARS NEAR BY AND NO OVERPASSES NOR ANYTHING OVER HEAD, I HEARD AN EXTREMELY LOUD POP. MY SUN ROOF SHATTERED INTO MILLIONS OF PIECES. THE SUN ROOF IS STILL IN TACKED BUT CRACKED. I PULLED OVER AND INSPECTED THE CAR. THE SUN ROOF GLASS IS LIFTED VERTICALLY AS THOUGH THE PRESSURE DUE TO THE TEMPERATURE FROM THE OUTSIDE AND THE INSIDE OF THE CAR CAUSED... Read more
Incident date: Sep 6, 2015
CPSC: LEXUS HYBRID: CONSUMER STATED WHILE DRIVING AT HIGHWAY SPEED, THE ENGINE SHUT DOWN AND THE A WARNING MESSAGE OF HYBRID ENGINE BRAKE AND AWD FAILURE ILLUMINATED ON THE DASHBOARD. THE ACCELERATOR STOPPED FUNCTIONING AND THE CONSUMER HAD TO PULL OVER TO THE SHOULDER. THE GARAGE REPORTED THE FUEL PUMP AND THE FUEL SOLENOID HAD FAILED. BOTH NEEDED TO BE REPLACED ALONG WITH THE VAPOR RECOVERY SY... Read more
Incident date: Sep 6, 2015
CPSC: LEXUS HYBRID: CONSUMER STATED WHILE DRIVING AT HIGHWAY SPEED, THE ENGINE SHUT DOWN AND THE A WARNING MESSAGE OF HYBRID ENGINE BRAKE AND AWD FAILURE ILLUMINATED ON THE DASHBOARD. THE ACCELERATOR STOPPED FUNCTIONING AND THE CONSUMER HAD TO PULL OVER TO THE SHOULDER. THE GARAGE REPORTED THE FUEL PUMP AND THE FUEL SOLENOID HAD FAILED. BOTH NEEDED TO BE REPLACED ALONG WITH THE VAPOR RECOVERY SY... Read more
Incident date: Oct 16, 2015
WAS MOVING SLOWLY IN TRAFFIC HEADING TOWARD AN INTERSECTION (AROUND 15 MILES PER HOUR). WHEN I TRIED TO ACCELERATE WHEN TWO CARS IN FRONT OF ME WENT THROUGH THE INTERSECTION, MY CAR ZOOMED TO AROUND 60 MILES PER HOUR (FELT LIKE THE ACCELERATOR WENT LIMP). I PUMPED THE POWER BRAKES AND THEY WOULD NOT HOLD (PER LEXUS BECAUSE THE CAR WAS GOING TO FAST FOR THE AIR BRAKES). I WENT THROUGH AN INTER... Read more
Incident date: Nov 6, 2015
I OWN A LX470 2000 WITH ABOUT 148,000 MILES. OVER THE LAST COUPLE OF MONTHS, I HAVE EXPERIENCED 8 DIFFERENT TIMES WITH THE TRACTION CONTROL PROBLEMS AS DESCRIBING HERE. I WAS TRAVELING AT 65MPH ON A STRAIGHT DRY ROAD MY VSC WARNING LIGHT AND AUDIBLE ALARM CAME ON AND VEHICLE BEGAN SWERVING VIOLENTLY BACK AND FORTH APPARENTLY DUE TO LEFT AND RIGHT BRAKES ENGAGING ALTERNATELY. HAPPENED A FEW MORE T... Read more
Incident date: Jan 1, 2014
MY DASHBOARD HAS BEEN RECALLED AND MINE IS SPLIT AND KEEPS GETTING LARGER ESPECIALLY WHERE THE PASSENGER AIRBAG IS LOCATED. LEXUS TOLD ME IN JULY 2015 THAT THE "DASHBOARDS WILL BE RELEASED AT THE END OF THIS MONTH." THAT DID NOT HAPPEN. THE RESPONSE THAT I RECEIVED AS TO WHETHER MY AIRBAGS WERE TAKATA, LEXUS RESPONDED, "UNFORTUNATELY WE DO NOT HAVE DATA ON THE MANUFACTURER....BUT CAN ASSURE YOU TH... Read more
Incident date: Jan 1, 2014
MY DASHBOARD HAS BEEN RECALLED AND MINE IS SPLIT AND KEEPS GETTING LARGER ESPECIALLY WHERE THE PASSENGER AIRBAG IS LOCATED. LEXUS TOLD ME IN JULY 2015 THAT THE "DASHBOARDS WILL BE RELEASED AT THE END OF THIS MONTH." THAT DID NOT HAPPEN. THE RESPONSE THAT I RECEIVED AS TO WHETHER MY AIRBAGS WERE TAKATA, LEXUS RESPONDED, "UNFORTUNATELY WE DO NOT HAVE DATA ON THE MANUFACTURER....BUT CAN ASSURE YOU TH... Read more
Incident date: Jul 30, 2015
THE TRUNK RELEASE BUTTON ON THE EXTERIOR OF THE TRUNK LID HAS MELTED.
Incident date: Oct 17, 2015
WHEN OPERATING THE FRONT HEADLIGHTS, THE LIGHTS WILL FADE OFF DURING DRIVING. THE BULB DOES NOT GO COMPLETELY OUT, BUT WITHIN A FEW MINUTES OF DRIVING, THEY WILL GO OUT. I HAVE TO CLICK THE LIGHTS ON AND OFF FOR THEM TO COME BACK ON. I HAVE HAD ONE BULB REPLACED, AND WILL HAVE THE OTHER REPLACED AS WELL. THIS SEEMS TO BE A COMMON ISSUE WITH THIS VEHICLE AS I HAVE A CO-WORKER THAT EXPERIENCES T... Read more
Incident date: Aug 3, 2015
TL* THE CONTACT OWNS A 2005 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 5, 2015
AFTER HAVING THE CAMSHAFT TIMING GEAR REPLACED DUE TO THE RECALL, I NOTICED MY CAR WAS BURNING A LOT OF OIL BUT THERE WAS NO LEAK. MY CAR WOULD BE OUT OF OIL 1,800 MILE PRIOR TO ME NEXT OIL CHANGE AND I WOULD NEED TO ADD 2 QUARTS OF OIL TO MY CAR. WHEN I BROUGHT THE CAR IN TO BE LOOKED AT, I WAS TOLD THAT THERE WAS OIL SEEPAGE IN THE TIMING CHAIN AREA WHICH IS A $3,500 REPAIR. THE MORE I RESEAR... Read more
Incident date: Aug 2, 2015
MY BRAND NEW ES300H SHOWS DIFFERENT MILAUGE CAPACITY EACH TIME I FILL THE TANK. WHEN I PURCHASED IT BRAND NEW IT SHOWED THE DRIVING RANGE OF 675 MILES WITH FULL TANK. SINCE THEN IT HAS BEEN CONTINUOUSLY DROPPING BY 20 TO 30 MILES EACH TIME I FILL IT UP. NOW I WILL BE LUCKY IF I CAN GET EVEN 500 MILES RANGE. I SHOWED IT TO TWO DIFFERENT DEALERS IN DALLAS, TEXAS AREA. THEY BOTH CLAIM THAT THE ... Read more
Incident date: Aug 2, 2015
MY BRAND NEW ES300H SHOWS DIFFERENT MILAUGE CAPACITY EACH TIME I FILL THE TANK. WHEN I PURCHASED IT BRAND NEW IT SHOWED THE DRIVING RANGE OF 675 MILES WITH FULL TANK. SINCE THEN IT HAS BEEN CONTINUOUSLY DROPPING BY 20 TO 30 MILES EACH TIME I FILL IT UP. NOW I WILL BE LUCKY IF I CAN GET EVEN 500 MILES RANGE. I SHOWED IT TO TWO DIFFERENT DEALERS IN DALLAS, TEXAS AREA. THEY BOTH CLAIM THAT THE ... Read more
Incident date: Aug 2, 2015
MY BRAND NEW ES300H SHOWS DIFFERENT MILAUGE CAPACITY EACH TIME I FILL THE TANK. WHEN I PURCHASED IT BRAND NEW IT SHOWED THE DRIVING RANGE OF 675 MILES WITH FULL TANK. SINCE THEN IT HAS BEEN CONTINUOUSLY DROPPING BY 20 TO 30 MILES EACH TIME I FILL IT UP. NOW I WILL BE LUCKY IF I CAN GET EVEN 500 MILES RANGE. I SHOWED IT TO TWO DIFFERENT DEALERS IN DALLAS, TEXAS AREA. THEY BOTH CLAIM THAT THE ... Read more
Incident date: Aug 2, 2015
MY BRAND NEW ES300H SHOWS DIFFERENT MILAUGE CAPACITY EACH TIME I FILL THE TANK. WHEN I PURCHASED IT BRAND NEW IT SHOWED THE DRIVING RANGE OF 675 MILES WITH FULL TANK. SINCE THEN IT HAS BEEN CONTINUOUSLY DROPPING BY 20 TO 30 MILES EACH TIME I FILL IT UP. NOW I WILL BE LUCKY IF I CAN GET EVEN 500 MILES RANGE. I SHOWED IT TO TWO DIFFERENT DEALERS IN DALLAS, TEXAS AREA. THEY BOTH CLAIM THAT THE ... Read more
Incident date: Nov 3, 2015
ON NOVEMBER 3, 2015, LEXUS RX350 (2011) CAME TO A COMPLETE STOP AT A PARKING LOT. WHEN THE GEAR WAS ABOUT TO BE PUT IN TO PARKING, THE VEHICLE SUDDENLY ACCELERATED ITSELF AND MOVED APPROXIMATELY 40 FT FORWARD. THE CAR SPRANG OUT GOING OVER A CEMENT PARKING BLOCK, IRON FENCE THAT WAS DIVIDING ONE BUILDING'S PARKING LOT TO ANOTHER, AND FELL ABOUT 5 FT BELOW SINCE THE PARKING LOT WAS IN HIGHER LEVEL ... Read more
Crash
Incident date: Nov 3, 2015
ON NOVEMBER 3, 2015, LEXUS RX350 (2011) CAME TO A COMPLETE STOP AT A PARKING LOT. WHEN THE GEAR WAS ABOUT TO BE PUT IN TO PARKING, THE VEHICLE SUDDENLY ACCELERATED ITSELF AND MOVED APPROXIMATELY 40 FT FORWARD. THE CAR SPRANG OUT GOING OVER A CEMENT PARKING BLOCK, IRON FENCE THAT WAS DIVIDING ONE BUILDING'S PARKING LOT TO ANOTHER, AND FELL ABOUT 5 FT BELOW SINCE THE PARKING LOT WAS IN HIGHER LEVEL ... Read more
Crash
Incident date: Nov 5, 2015
THE SPARE TIRE CAME LOOSE, DRAGGED AND ULTIMATELY DISENGAGED FROM THE UNDER CARRIAGE OF MY CAR WHILE DRIVING ON A FOUR-LANE HWY. THANKFULLY, IT DID NOT KILL ANYONE. ALSO, THANK GOODNESS IT DIDN'T GET CAUGHT UNDER MY REAR TIRE CAUSING ME TO HAVE AN ACCIDENT.
Incident date: Nov 4, 2015
DRIVING ON TWO LANE HIGHWAY DOING 40 MAYBE 45 MPH, WINDOWS CLOSED, SUN SHADE CLOSED, 80 DEGREE OUTSIDE TEMPERATURE AND THE SUN ROOF EXPODED OUT HITTING THE TRUNK AND DAMAGING THE PAINT. THE SOUND WAS SO LOUD I THAT A TREE FELL ON THE THE BACK ROOF AND DESTROYED THE CAR. ONLY THE SUN ROOF WAS GONE, MOST OF THE GLASS WAS MISSING. I DID MAKE A SHARP UTURN 5 MINUTES BEFORE AND THE FRONT WINDSHIED ... Read more
Incident date: Feb 16, 2009
MY 2004 LEXUS GX470 IS GARAGE KEPT AND THE DASH HAS SEVERAL CRACKS. ONE AROUND THE INSTRUMENT PANEL AND ONE ABOVE THE AIR CONDITIONING VENTS AND ONE THE PASSENGER SIDE. I KEEP MY DASH CONDITIONED AND MY CAR IS VERY WELL MAINTAINED. DESPITE MY EFFORTS THE CRACKS CONTINUE TO GET WORSE. THIS STARTED A FEW YEARS AGO AND CONTINUES TO PROGRESS. I AM AFRAID THAT WILL EFFECT THE INTEGRITY OF THE AIRB... Read more
Incident date: Feb 16, 2009
MY 2004 LEXUS GX470 IS GARAGE KEPT AND THE DASH HAS SEVERAL CRACKS. ONE AROUND THE INSTRUMENT PANEL AND ONE ABOVE THE AIR CONDITIONING VENTS AND ONE THE PASSENGER SIDE. I KEEP MY DASH CONDITIONED AND MY CAR IS VERY WELL MAINTAINED. DESPITE MY EFFORTS THE CRACKS CONTINUE TO GET WORSE. THIS STARTED A FEW YEARS AGO AND CONTINUES TO PROGRESS. I AM AFRAID THAT WILL EFFECT THE INTEGRITY OF THE AIRB... Read more
Incident date: Mar 9, 2015
THE DESIGN AND FAILURE OF THE REAR BRAKE CALIPERS, THE REAR BRAKE CALIPERS CONSTANTLY RUST AND SEIZE MAKING THEM STICK AND CAUSE A SAFETY ISSUE BECAUSE THE BRAKES WILL LOCK AND START SMOKING. EVEN AFTER REPAIR THE BRAKES WILL SEIZE AGAIN AFTER A YEAR OR SOMETIME SOONER. IT IS A KNOWN DEFECT BY LEXUS BUT STILL NOT COVERED AS A RECALL/SAFETY ISSUE.
Incident date: Nov 2, 2015
2005 LEXUS SC430. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE AIRBAG INFLATOR MODULE RECALL NOTICE. *SMD
Incident date: Apr 29, 2015
MY LEXUS GS300 PASSENGER FRONT DOOR IS HARD TO CLOSE OR OPEN, I HAVE TRIED APPLYING GREASE AND PENETRANT TO THE HINGES AND NO LUCK SO FAR. DOOR IS NOT ALIGNED ANYMORE, I HOPE THAT LEXUS OF AMERICA TAKES RESPONSIBILITY ON THE DOOR ISSUE. VEHICLE PARKED CORRECTLY, NO DOWNHILL OR UPHILL POSITION.
Incident date: Nov 2, 2015
I HAVE THE ORIGINAL TIRES FOR MY BRAND 2013 LEXUS RX350 BOUGHT AT LENS STOLERS (OWINGS MILLS MD) IN JULY 2013. THE MICHELIN TIRE P235/60R18 DOT B9XF RPNX 1512 SHOULD BE RECALLED.. TIRE STARTED SHOWING WEAR WITH A SPLIT IN RIGHT FRONT PASSENGER SIDEWALL WE SUSPECTED DRYROT WITH LESS THEN 25K MILES. TOOK TO LENS STOLERS, AND WAS TOLD IT WAS NOT DEFECTED TIRE. READDRESS AGAIN WITH LENS STOLER ... Read more
Incident date: Nov 2, 2015
I HAVE NOTICED THIS ISSUE A COUPLE OF TIMES OVER THE 7 YEARS I HAVE HAD THE CAR (SINCE IT WAS NEW), MOST RECENTLY YESTERDAY: WHEN I AM TRAVELING AT MEDIUM SPEEDS, SAY 30-45 MPH, AND I HIT A BUMP IT FEELS LIKE I GET A LITTLE "PUSH IN THE BUTT". SORT OF LIKE A FORWARD SKID. SO THEN I APPLY THE BRAKES A BIT. DON'T KNOW HOW ELSE TO DESCRIBE THIS. MY HUSBAND SAYS THAT HE CAN'T FEEL IT WHEN HE IS A PASS... Read more
Incident date: Nov 3, 2015
DURING MAINTENANCE AT DEALER WAS INFORMED THAT AIR BAG WARNING LIGHT ON DASH WILL REQUIRE REPLACEMENT WIRE HARNESS. DEALER INFORMED ME THAT IT CANNOT BE SERVICED AND ONLY OPTION WAS TO REPLACE THIS EXPENSIVE COMPONENT. WITH CURRENT MILEAGE ON VEHICLE OF 95K THIS WAS ONLY COVERED UP TO 7YEAR OR 70K MILES. NO SERVICE BULLETIN WAS RECEIVED FROM VEHICLE MANUFACTURER THAT THIS COMPONENT MAY FAIL AND K... Read more
Incident date: Oct 30, 2015
DASHBOARD RECENTLY HAD 5 WARNING LIGHT LIT UP WARNING OF CHECK ABS, CHECK VSC SYSTEM, CHECK BRAKE SYSTEM, CHECK BRAKE HOLD SYSTEM, AND BRAKE MALFUNCTION, WITH THE FOLLOWING ADDITIONAL WARNING BELOW THE ABOVE FIVE ITEMS "STOP THE VEHICLE IN A SAFE PLACE IMMEDIATELY. CONTACT DEALER". I WAS A FEW BLOCKS AWAY FROM WHERE MY CAR IS SERVICED (NOT A DEALER) AND THEY DIAGNOSED THE FOLLOWING FAULT CODES: ... Read more
Incident date: Oct 29, 2015
THE AIRBAG WARNING LIGHT CAME OFF AND ON 3 YEARS OR SO AGO WHEN I HAD STARTED THE CAR AND SOMETIMES WHILE DRIVING. WHEN I BROUGHT THE CAR IN TO THE DEALER THE WARNING LIGHT WAS OFF, AND THE DEALER CHECKED BUT SAID THEY COULD NOT FIND THE CODE. AT THE TIME MY CAR WAS STILL UNDER EXTENDED WARRANTY. NOW THE LIGHT HAS COME ON AGAIN JUST AS I WAS DRIVING OUT AFTER THE CAR WAS SERVICED BY THE SAME DEA... Read more
Incident date: May 13, 2015
TL* THE CONTACT OWNS A 2007 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS ARE NOT A... Read more
Incident date: Oct 8, 2014
SUSPENSION PROBLEM ON THE 2006 LEXUS GX470 BECOME VERY BUMPY