Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jan 22, 2016
I WAS RECENTLY INVOLVED IN A CAR CRASH. HAD MY FOOT ON THE BRAKE AND MY VEHICLE BARELY STOPPED OR SLOWED DOWN AND I ENDED UP HITTING ANOTHER VEHICLE HEAD ON. I WAS NOT FORMALLY INFORMED BY TOYOTA OR LEXUS ABOUT THIS BRAKE RECALL UNTIL MY AUTO INSURANCE CARRIER SENT ME A REPORT VALUING MY VEHICLE AS IT HAS NOW BECOME A TOTAL LOSS.
Crash
2 injured
Incident date: Jan 22, 2016
I WAS RECENTLY INVOLVED IN A CAR CRASH. HAD MY FOOT ON THE BRAKE AND MY VEHICLE BARELY STOPPED OR SLOWED DOWN AND I ENDED UP HITTING ANOTHER VEHICLE HEAD ON. I WAS NOT FORMALLY INFORMED BY TOYOTA OR LEXUS ABOUT THIS BRAKE RECALL UNTIL MY AUTO INSURANCE CARRIER SENT ME A REPORT VALUING MY VEHICLE AS IT HAS NOW BECOME A TOTAL LOSS.
Crash
2 injured
Incident date: Nov 27, 2015
MY DASHBOARD IS A HAZARDOUS TO ME DRIVING BAD GLARE. THE DASHBOARD IS BLISTERING AND MELTING AWAY AND SEPARATING FROM THE INSTRUMENT PANEL. WHEN I TOUCH THE DASHBOARD ITS STARTING TO CRACK. HIGHLY DISAPPOINTED WITH THIS LEXUS PRODUCT. I AM A LOYAL CUSTOMER AS WELL AND SEVERAL MEMBERS OF MY FAMILY! THIS IS VERY DANGEROUS AND UNHEALTHY FOR ME AND OTHER CUSTOMERS EXPIRING THE SAME PROBLEMS. VEHICLE... Read more
Incident date: Jan 8, 2016
TL* THE CONTACT OWNS A 2007 LEXUS GS. WHILE REVERSING AT APPROXIMATELY 3 MPH, THE CONTACT STRUCK A POLE. THERE WERE NO INJURIES. THE VEHICLE STALLED AND WOULD NOT START AND THE CHECK HYBRID INDICATOR ILLUMINATED. THE VEHICLE RESTARTED AFTER 40 MINUTES, BUT THE WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THE WARNING INDICATOR WAS NO LONGER ILLUMINA... Read more
Crash
Incident date: Jan 8, 2016
TL* THE CONTACT OWNS A 2007 LEXUS GS. WHILE REVERSING AT APPROXIMATELY 3 MPH, THE CONTACT STRUCK A POLE. THERE WERE NO INJURIES. THE VEHICLE STALLED AND WOULD NOT START AND THE CHECK HYBRID INDICATOR ILLUMINATED. THE VEHICLE RESTARTED AFTER 40 MINUTES, BUT THE WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THE WARNING INDICATOR WAS NO LONGER ILLUMINA... Read more
Crash
Incident date: Aug 22, 2014
WHILE ACCELERATING FROM A STANDING STOP OR ACCELERATING WHILE CHANGING LANES, THE VEHICLE WOULD HESITATE BEFORE THE ENGINE ENGAGED. WHAT WAS MORE FRIGHTENING WAS WHEN THE VEHICLE WAS OPERATING ON THE ROAD AND THERE WAS A NEED TO CHANGE LANES, YOU PRESSED ON THE GAS THEN THE VEHICLE WOULD TYPE TO ENTER TEXT HESITATE FROM 1 TO 3 SECONDS. YOU LITERALLY FOUND YOURSELF IN NO MANS LAND, AS THE VEHICLE ... Read more
Incident date: Jan 15, 2016
TL* THE CONTACT OWNS A 2004 LEXUS RX330. WHILE BACKING UP THE VEHICLE IN THE DRIVEWAY AT A LOW RATE OF SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO THE GARAGE AND HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. DURING THE INCIDENT, THE VEHICLE FAILED TO IMMEDIATELY STOP WHILE DEPRESSING THE BRAKE PEDAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED... Read more
Crash
Incident date: Jan 15, 2016
TL* THE CONTACT OWNS A 2004 LEXUS RX330. WHILE BACKING UP THE VEHICLE IN THE DRIVEWAY AT A LOW RATE OF SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO THE GARAGE AND HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. DURING THE INCIDENT, THE VEHICLE FAILED TO IMMEDIATELY STOP WHILE DEPRESSING THE BRAKE PEDAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED... Read more
Crash
Incident date: May 21, 2014
SPEEDOMETER AND TACHOMETER GAUGES DO NOT WORK PROPERLY. WHEN THE VEHICLE IS TURNED ON, WILL EITHER ACTIVATE RIGHT AWAY OR FLICKER OR DO NOTHING. THIS IS AN INTERMITTENT PROBLEM AND IS HARD TO DIAGNOSE OR EVEN FIX. HAVE SEEN ON LEXUS FORUMS THIS IS A COMMON PROBLEM AND SEEMS MANY OF US ARE DRIVING "SPEED BLIND". I HAVE ALREADY HAD THE CLUSTER SENT OUT AND "REPAIRED", ONLY TO HAVE PROBLEM COME BACK... Read more
Incident date: May 21, 2014
SPEEDOMETER AND TACHOMETER GAUGES DO NOT WORK PROPERLY. WHEN THE VEHICLE IS TURNED ON, WILL EITHER ACTIVATE RIGHT AWAY OR FLICKER OR DO NOTHING. THIS IS AN INTERMITTENT PROBLEM AND IS HARD TO DIAGNOSE OR EVEN FIX. HAVE SEEN ON LEXUS FORUMS THIS IS A COMMON PROBLEM AND SEEMS MANY OF US ARE DRIVING "SPEED BLIND". I HAVE ALREADY HAD THE CLUSTER SENT OUT AND "REPAIRED", ONLY TO HAVE PROBLEM COME BACK... Read more
Incident date: Jan 4, 2016
TL* THE CONTACT OWNS A 2002 LEXUS ES300. WHILE DRIVING 30 MPH, THERE WERE FLAMES AND A BLACK SUBSTANCE COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF ... Read more
Fire
Incident date: Dec 26, 2015
1) ENGINE OIL LEAK AT 15,000 MILES ONLY ON MAY 8, 2013 (AFTER MERELY "2 YEARS OLD") 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE A) ENGINE OIL LEAK AGAIN ON MARCH 27, 2015 ( 33,802 MILES ONLY ) B) LESS THAN 2 MONTHS, ENGINE OIL LEAK AGAIN ON MAY 7, 2015 ( 35,284 MILES ONLY ) C) REPEAT THE 4TH TIME ENGINE OIL LEAK AGAIN ON DEC. 26,2015 (44,013 MILES ONLY ) *** PER ALL 4 REPAIR SERVICE INVO... Read more
Incident date: Dec 26, 2015
1) ENGINE OIL LEAK AT 15,000 MILES ONLY ON MAY 8, 2013 (AFTER MERELY "2 YEARS OLD") 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE A) ENGINE OIL LEAK AGAIN ON MARCH 27, 2015 ( 33,802 MILES ONLY ) B) LESS THAN 2 MONTHS, ENGINE OIL LEAK AGAIN ON MAY 7, 2015 ( 35,284 MILES ONLY ) C) REPEAT THE 4TH TIME ENGINE OIL LEAK AGAIN ON DEC. 26,2015 (44,013 MILES ONLY ) *** PER ALL 4 REPAIR SERVICE INVO... Read more
Incident date: Jan 15, 2016
THE CAR WAS IN A VERY BAD FRONT END COLLISION 1-15-16, AND NOT 1 AIR BAG DEPLOYED. WE CAN SEND PHOTOS, AND THE CAR IS ON HOLD, NOT TO BE TOUCHED AT THE INSURANCE STORAGE YARD. PLEASE CONTACT US FOR MORE INFO.
Crash
1 injured
Incident date: Jan 15, 2016
THE CAR WAS IN A VERY BAD FRONT END COLLISION 1-15-16, AND NOT 1 AIR BAG DEPLOYED. WE CAN SEND PHOTOS, AND THE CAR IS ON HOLD, NOT TO BE TOUCHED AT THE INSURANCE STORAGE YARD. PLEASE CONTACT US FOR MORE INFO.
Crash
1 injured
Incident date: Jan 21, 2016
DURING VEHICLE SERVICE, I WAS TOLD THAT THE RACK OF POWER STEERING IS LEAKING, WHICH COSTS AROUND $1500 FOR REPLACING POWER STEERING RACK. AFTER LOOKING ON LINE, I FOUND THIS IS A COMMON PROBLEM FOR RX 350 WITH LOW MILEAGE . THIS IS A SAFETY ISSUE LEXUS SHOULD RECALL AND TO FIX THE PROBLEM.
Incident date: Jan 20, 2016
ON 1/20/16 I WAS DRIVING BACK TO WORK AROUND 12:30 IN THE AFTERNOON AND I HEARD A LOUD POP. AT THE TIME I THOUGH SOMETHING HAD HIT MY CAR OR WINDSHIELD, ALTHOUGH I HAD NOT SEEN ANYTHING FLY UP AT THE WINDOW. ONCE I ARRIVED AT WORK I GOT OUT OF THE CAR TO CHECK MY WINDOWS AND TO SEE IF THERE WAS ANY DAMAGE TO THE BODY OF THE CAR. I DID NOT SEE ANY. THE FOLLOWING MORNING, TRAVELLING ON THE HIGHW... Read more
Incident date: Jan 17, 2016
ON JANUARY 17TH, 2016, I TOOK MY '99 LEXUS RX300 TO CHURCH, PARKED THE CAR, AND JOINED THE SUNDAY SERVICE. AN HOUR AFTER PARKING THE VEHICLE (DURING WHICH TIME IT WAS NOT RUNNING OR IN USE), I WAS TOLD THAT THERE WAS SMOKE COMING FROM IT AND WENT OUTSIDE. WITHIN MINUTES, THE FRONT END WAS BURSTING IN FLAMES. THE FIRE DESTROYED THE ENTIRE FRONT PORTION OF THE CAR, INCLUDING THE ENGINE, TRANSMISSION... Read more
Fire
Incident date: Jan 17, 2016
ON JANUARY 17TH, 2016, I TOOK MY '99 LEXUS RX300 TO CHURCH, PARKED THE CAR, AND JOINED THE SUNDAY SERVICE. AN HOUR AFTER PARKING THE VEHICLE (DURING WHICH TIME IT WAS NOT RUNNING OR IN USE), I WAS TOLD THAT THERE WAS SMOKE COMING FROM IT AND WENT OUTSIDE. WITHIN MINUTES, THE FRONT END WAS BURSTING IN FLAMES. THE FIRE DESTROYED THE ENTIRE FRONT PORTION OF THE CAR, INCLUDING THE ENGINE, TRANSMISSION... Read more
Fire
Incident date: Jan 17, 2016
ON JANUARY 17TH, 2016, I TOOK MY '99 LEXUS RX300 TO CHURCH, PARKED THE CAR, AND JOINED THE SUNDAY SERVICE. AN HOUR AFTER PARKING THE VEHICLE (DURING WHICH TIME IT WAS NOT RUNNING OR IN USE), I WAS TOLD THAT THERE WAS SMOKE COMING FROM IT AND WENT OUTSIDE. WITHIN MINUTES, THE FRONT END WAS BURSTING IN FLAMES. THE FIRE DESTROYED THE ENTIRE FRONT PORTION OF THE CAR, INCLUDING THE ENGINE, TRANSMISSION... Read more
Fire
Incident date: Jan 16, 2016
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEEL CABLE THAT SECURED THE SPARE TIRE UNDER THE VEHICLE SUDDENLY SNAPPED AND CAUSED THE TIRE TO SEPARATE FROM THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Incident date: Sep 22, 2015
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THE HEADLIGHTS SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 109,... Read more
Incident date: Jan 26, 2012
DASHBOARD IS CRACKING AND FALLING OFF.
Incident date: Jan 26, 2012
DASHBOARD IS CRACKING AND FALLING OFF.
Incident date: Oct 28, 2015
MY CAR IS USED TO DROP OFF AND PICK UP CHILDREN FROM SCHOOL AND GROCERY SHOPPING, AND IT HAS NEVER BEEN IN AN ACCIDENT; HOWEVER, ONE DAY I HAD JUST GOT IN THE CAR AND STARTED IT UP (MY ADULT SON WAS IN PASSENGER SEAT) AND THE AIR BAG LIGHT CAME ON MY DASH AND THE PASSENGER AIR BAG LIGHT SHOWS IT IS NOT ON. MY SON WEIGHS ALMOST 200 POUNDS. WE EVEN HAD HIM GET OUT OF THE CAR AND SIT BACK DOWN AG... Read more
Incident date: Oct 28, 2015
MY CAR IS USED TO DROP OFF AND PICK UP CHILDREN FROM SCHOOL AND GROCERY SHOPPING, AND IT HAS NEVER BEEN IN AN ACCIDENT; HOWEVER, ONE DAY I HAD JUST GOT IN THE CAR AND STARTED IT UP (MY ADULT SON WAS IN PASSENGER SEAT) AND THE AIR BAG LIGHT CAME ON MY DASH AND THE PASSENGER AIR BAG LIGHT SHOWS IT IS NOT ON. MY SON WEIGHS ALMOST 200 POUNDS. WE EVEN HAD HIM GET OUT OF THE CAR AND SIT BACK DOWN AG... Read more
Incident date: Jul 14, 2015
CALLED WILDE LEXUS IN SARASOTA FLORIDA TO MAKE APPOINTMENT IN JULY 2014 TO REPAIR AIR BAG RECALL. THEY HAD TO ORDER PART AND WOULD CALL ME. NEVER HEARD FROM THEM AS OF JAN 16,2016. I WAS TOLD NOT TO ALLOW PASSENGER TO SIT IN CAR WHILE DRIVING.
Incident date: Jan 14, 2016
CAR SURGES WHEN BRAKING AND GOING OVER SPEED BUMP, TRAIN TRACKS, POT HOLES GOING BETWEEN 20 - 35 MILES. THIS HAS HAPPENED ABOUT 5-6 TIMES SINCE WITH 1/14 HAPPENING I HAVE HAD THE CAR. I HAVE ASKED FOR LEXUS OF PALM BEACH TO DO HEALTH CHECK, BRAKE CHECK AND ALL SYSTEMS ARE OK, BUT SOMETHING IS NOT RIGHT. JUST WORRIED THAT WHEN CAR SURGES, ME AND/OR MY FAMILY OR PASSENGERS GET INJURED
Incident date: Jan 15, 2016
I HAVE A 2004 GX470 SUV. TODAY I WAS IN A PARKING LOT, TRYING TO BACK OUT AND LEAVE. WITH ONE FOOT ON THE ACCELERATOR, I FOUND IT STUCK, WHICH WAS ODD, AS I HAD NOT EXPERIENCED IT BEFORE. SO I PRESSED ON IT AGAIN, I THOUGHT, LIGHTLY. I WAS TAKEN COMPLETELY BY SURPRISE, AS I SEEMED TO HAVE FLOWN BACKWARDS, AS I HAVE A V8 ENGINE, MY ACCELERATION WAS QUICK AND MY CAR IMMEDIATELY RAMMED INTO 2 PAR... Read more
Crash
Incident date: Jan 15, 2016
I HAVE A 2004 GX470 SUV. TODAY I WAS IN A PARKING LOT, TRYING TO BACK OUT AND LEAVE. WITH ONE FOOT ON THE ACCELERATOR, I FOUND IT STUCK, WHICH WAS ODD, AS I HAD NOT EXPERIENCED IT BEFORE. SO I PRESSED ON IT AGAIN, I THOUGHT, LIGHTLY. I WAS TAKEN COMPLETELY BY SURPRISE, AS I SEEMED TO HAVE FLOWN BACKWARDS, AS I HAVE A V8 ENGINE, MY ACCELERATION WAS QUICK AND MY CAR IMMEDIATELY RAMMED INTO 2 PAR... Read more
Crash
Incident date: Dec 31, 2015
MY TRANSMISSION FAILED 5 YRS AGO WAS NOT TOLD WHY. THEY REPLACED IT BUT I HAD TO PAY FOR LABOR. THEY PUT IN NEW PARTS EXCEPT FOR REMANUFACTURED CASING. NOW DECEMBER 2015 WITH ONLY 24,000 MILES ON IT SINCE I AM RETIRED, FAILED TO GO IN REVERSE OR GO INTO SECOND GEAR. HAVE NOTICED ONLINE ALOT OF PEOPLE ARE HAVING PROBLEMS WITH TRANSMISSIONS OF LEXUS VEHICLES. NOW I AM TOLD BY LEXUS SPEACIALIST (800-... Read more
Incident date: Dec 28, 2015
I HAD BRAKED TO A STOP ON A CITY STREET IN BUMPER-TO-BUMPER TRAFFIC THAT WAS STOPPED FOR A RED LIGHT. SUDDENLY AND UNEXPECTEDLY, MY CAR ACCELERATED FORWARD THOUGH MY FOOT WAS STILL ON THE BRAKE. IT MADE A NOISE LIKE THE ENGINE WAS ACCELERATING. MY CAR LURCHED FORWARD AND STRUCK THE CAR IN FRONT. AS HE MOVED FORWARD, MY CAR AGAIN STRUCK IT. I HAD TO PUT MY CAR IN PARKING GEAR TO GET IT TO STOP MOVI... Read more
Incident date: Dec 28, 2015
I HAD BRAKED TO A STOP ON A CITY STREET IN BUMPER-TO-BUMPER TRAFFIC THAT WAS STOPPED FOR A RED LIGHT. SUDDENLY AND UNEXPECTEDLY, MY CAR ACCELERATED FORWARD THOUGH MY FOOT WAS STILL ON THE BRAKE. IT MADE A NOISE LIKE THE ENGINE WAS ACCELERATING. MY CAR LURCHED FORWARD AND STRUCK THE CAR IN FRONT. AS HE MOVED FORWARD, MY CAR AGAIN STRUCK IT. I HAD TO PUT MY CAR IN PARKING GEAR TO GET IT TO STOP MOVI... Read more
Incident date: Sep 4, 2014
BOTH THE DRIVER AND FRONT PASSENGER SEAT ASSEMBLIES HAD SERIOUS DEFECTIVE NONCONFORMITIES WHERE THE HEADRESTS CRUSH AND COMPRESS INTO THE CEILING OF THE VEHICLE, FORCING THE OCCUPANT'S HEAD INTO THE CEILING AT FULLY UPRIGHT ADJUSTMENT, AND PROHIBITING SEAT ADJUSTMENT TO A FUNCTIONAL OPERATING POSITION. THIS DANGEROUS AND UNHEALTHY DEFECT SUBSTANTIALLY IMPAIRS SAFETY AND USE OF THE VEHICLE.
Incident date: Aug 4, 2008
WHEN I PURCHASED MY VEHICLE FROM THE LEXUS DEALER IT HAD AN OCCASIONAL THUMP, BUMP CLUNK WHEN I WAS STOPPED AT STOP LIGHTS. SORT LIKE SOMEONE WAS TRYING TO BUMP ME FORWARD. I HAVE COMPLAINED ABOUT THIS AT EVERY SERVICE APPOINTMENT INCLUDING WARRANTY APPOINTMENTS. NO ONE SEEMS TO KNOW WHAT IT IS. IT HAS GOTTEN MUCH WORSE. I THEREFORE HAVE TRIED TO DO SOME INTERNET RESEARCH AND APPEARS THAT NOT... Read more
Incident date: Aug 4, 2008
WHEN I PURCHASED MY VEHICLE FROM THE LEXUS DEALER IT HAD AN OCCASIONAL THUMP, BUMP CLUNK WHEN I WAS STOPPED AT STOP LIGHTS. SORT LIKE SOMEONE WAS TRYING TO BUMP ME FORWARD. I HAVE COMPLAINED ABOUT THIS AT EVERY SERVICE APPOINTMENT INCLUDING WARRANTY APPOINTMENTS. NO ONE SEEMS TO KNOW WHAT IT IS. IT HAS GOTTEN MUCH WORSE. I THEREFORE HAVE TRIED TO DO SOME INTERNET RESEARCH AND APPEARS THAT NOT... Read more
Incident date: Aug 4, 2008
WHEN I PURCHASED MY VEHICLE FROM THE LEXUS DEALER IT HAD AN OCCASIONAL THUMP, BUMP CLUNK WHEN I WAS STOPPED AT STOP LIGHTS. SORT LIKE SOMEONE WAS TRYING TO BUMP ME FORWARD. I HAVE COMPLAINED ABOUT THIS AT EVERY SERVICE APPOINTMENT INCLUDING WARRANTY APPOINTMENTS. NO ONE SEEMS TO KNOW WHAT IT IS. IT HAS GOTTEN MUCH WORSE. I THEREFORE HAVE TRIED TO DO SOME INTERNET RESEARCH AND APPEARS THAT NOT... Read more
Incident date: Oct 20, 2015
MY CAR HAS BEEN MOSTLY STATIONARY AND KEPT IN MY GARAGE FOR 3 YEARS. THIS YEAR I EXPERIENCED THE DASHBOARD AND IGNITION AREA MELTING AND CRACKING. I FEEL IT MAY AFFECT THE FUNCTIONALITY OF THE AIRBAG. ALSO, I DO NOT KNOW IF THERE MAY BE SOME SORT OF CHEMICAL RELEASE THAT IS NOT HEALTHY TO ME OR MY PASSENGERS. VISIBILITY IS ALSO A PROBLEM SINCE THERE IS A SEVERE GLARE FROM THE DASH ON TO MY WINDSHI... Read more
Incident date: Oct 20, 2015
MY CAR HAS BEEN MOSTLY STATIONARY AND KEPT IN MY GARAGE FOR 3 YEARS. THIS YEAR I EXPERIENCED THE DASHBOARD AND IGNITION AREA MELTING AND CRACKING. I FEEL IT MAY AFFECT THE FUNCTIONALITY OF THE AIRBAG. ALSO, I DO NOT KNOW IF THERE MAY BE SOME SORT OF CHEMICAL RELEASE THAT IS NOT HEALTHY TO ME OR MY PASSENGERS. VISIBILITY IS ALSO A PROBLEM SINCE THERE IS A SEVERE GLARE FROM THE DASH ON TO MY WINDSHI... Read more
Incident date: Oct 20, 2015
MY CAR HAS BEEN MOSTLY STATIONARY AND KEPT IN MY GARAGE FOR 3 YEARS. THIS YEAR I EXPERIENCED THE DASHBOARD AND IGNITION AREA MELTING AND CRACKING. I FEEL IT MAY AFFECT THE FUNCTIONALITY OF THE AIRBAG. ALSO, I DO NOT KNOW IF THERE MAY BE SOME SORT OF CHEMICAL RELEASE THAT IS NOT HEALTHY TO ME OR MY PASSENGERS. VISIBILITY IS ALSO A PROBLEM SINCE THERE IS A SEVERE GLARE FROM THE DASH ON TO MY WINDSHI... Read more
Incident date: Feb 6, 2015
TL* THE CONTACT OWNS A 2006 LEXUS RX330. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DIS... Read more
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2014 LEXUS ES300H. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/09/16*... Read more
Incident date: Jan 12, 2015
FUNCTION: ABS/VSC/TRC/DTC ! C1342 HYDRAULIC SYSTEM MALFUNCTION (FL)
Incident date: Dec 31, 2015
TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE DRIVING 25 MPH, THE VEHICLE SKIDDED ACROSS BLACK ICE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.
Crash
1 injured
Incident date: Dec 31, 2015
TAKATA RECALL, MY WIFE WAS INVOLVED IN A FRONTAL COLLISION AT @35MPH IN WHICH HER AIRBAGS DID NOT DEPLOY. I AM CONCERNED THAT SINCE THE SENSORS WERE KNOCKED OFF DURING THE IMPACT, WHAT COULD HAVE HAPPENED TO PREVENT THE AIRBOYS FROM DEPLOYING? SHE WAS TRAVELING AT 35 MPH INTO AN INTERSECTION WHEN SHE RAN A RED LIGHT AND T-BONED ANOTHER VEHICLE. FORTUNATELY THE VEHICLE SHE HIT WAS A JEEP WRANGL... Read more
Crash
1 injured
Incident date: Dec 31, 2015
TAKATA RECALL, MY WIFE WAS INVOLVED IN A FRONTAL COLLISION AT @35MPH IN WHICH HER AIRBAGS DID NOT DEPLOY. I AM CONCERNED THAT SINCE THE SENSORS WERE KNOCKED OFF DURING THE IMPACT, WHAT COULD HAVE HAPPENED TO PREVENT THE AIRBOYS FROM DEPLOYING? SHE WAS TRAVELING AT 35 MPH INTO AN INTERSECTION WHEN SHE RAN A RED LIGHT AND T-BONED ANOTHER VEHICLE. FORTUNATELY THE VEHICLE SHE HIT WAS A JEEP WRANGL... Read more
Crash
1 injured
Incident date: Aug 1, 2011
LOW BEAM XENON HEADLIGHT ON DRIVERS SIDE INTERMITTENTLY SHUTS OFF. AT TIMES BOTH LOW BEAM HEADLIGHTS FLICKER AND SHUT OFF COMPLETELY CAUSING NO VISION AT NIGHT. WHEN THE LIGHTS ARE SWITCHED OFF THEN BACK ON THEY WORK ONCE AGAIN BUT USUALLY FOR A FEW MINUTES ONLY. ALSO, THERE'S ALWAYS A STRONG GASOLINE SMELL IN THE CAR, WHILE SITTING STILL. ONCE THE CAR IS IN MOTION, THE SMELL SEEMS TO GO AWAY.
Incident date: Aug 1, 2011
LOW BEAM XENON HEADLIGHT ON DRIVERS SIDE INTERMITTENTLY SHUTS OFF. AT TIMES BOTH LOW BEAM HEADLIGHTS FLICKER AND SHUT OFF COMPLETELY CAUSING NO VISION AT NIGHT. WHEN THE LIGHTS ARE SWITCHED OFF THEN BACK ON THEY WORK ONCE AGAIN BUT USUALLY FOR A FEW MINUTES ONLY. ALSO, THERE'S ALWAYS A STRONG GASOLINE SMELL IN THE CAR, WHILE SITTING STILL. ONCE THE CAR IS IN MOTION, THE SMELL SEEMS TO GO AWAY.
Incident date: Sep 22, 2015
TL* THE CONTACT OWNS A 2007 LEXUS IS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTI... Read more
Incident date: Jan 2, 2016
MY POWER STEERING FLUID IS LEAKING AND I NEED TO REPLACE THE RACK AND PINION. I ONLY HAVE 56,000 MILES ON THE CAR. I'M SEEING A LOT OF COMPLAINTS ABOUT THIS AND BELIEVE THERE IS A DEFECT. THE PROBLEM WAS CAUGHT BEFORE I LOST STEERING CAPABILITY.