Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 10, 2015
ALL SERVICE LIGHTS ARE ON, ABS VSC, AND INFO DISPLAY STATES SOME SORT OF VSC MALFUNCTION.
Crash
Incident date: Dec 10, 2015
ALL SERVICE LIGHTS ARE ON, ABS VSC, AND INFO DISPLAY STATES SOME SORT OF VSC MALFUNCTION.
Crash
Incident date: Dec 10, 2015
ALL SERVICE LIGHTS ARE ON, ABS VSC, AND INFO DISPLAY STATES SOME SORT OF VSC MALFUNCTION.
Crash
Incident date: Jan 26, 2016
TL* THE CONTACT OWNS A 2006 LEXUS RX330. WHILE DRIVING AT AN UNDETERMINED SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DRAIN PIPE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 246,357.
Crash
Incident date: Feb 29, 2016
I PURCHASED A 2006 LEXUS GS300 AWD FROM A PRIVATE OWNER ON FEBRUARY 3, 2016. SINCE FEBRUARY 27, 2016, I HAVE NOTICED THAT THE POWER STEERING GOES COMPLETELY OUT WHILE THE VEHICLE IS IN MOTION, WITHOUT ANY WARNING OTHER THAN THE STEERING LIGHT EMITTING. TODAY, FEBRUARY 29TH, AS OF THIS WRITING, THE POWER STEERING WENT OUT AGAIN WHILE I WAS COMMUTING PASSENGERS VIA UBER, FROM SPRINGFIELD, VA TO ARL... Read more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHEN STARTING THE VEHICLE, THE ENGINE MADE AN ABNORMAL RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VARIABLE VALVE TIMING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAI... Read more
Incident date: Feb 25, 2016
STARTED DRIVING CAR OUT OF DRIVEWAY AND POWER STEERING STOPPED WORKING P/S LIGHT CAME ON. SINCE IT WAS A PREOWN VEHICLE THERE WAS A RECALL ON THE EPS ELECTRONIC POWER STEERING BUT THE RECALL WAS ALREADY DONE ACCORDING TO LEXUS IN 2009. IF THE RECALL WAS ALREADY DONE THEN WHY DID MY ELECTRONIC POWER STEERING GO OUT AGAIN? SINCE IT IS A KNOWN ISSUE AND HAD A RECALL IT SHOULD BE TAKEN CARE OF. DE... Read more
Incident date: Jul 1, 2015
MY DASHBOARD IS STICKY AND MELTING AND WHEN THE SUN SHINES IT CAUSES A GLARE. IT IS WORSE IN WARMER WEATHER.
Incident date: Jul 1, 2015
MY DASHBOARD IS STICKY AND MELTING AND WHEN THE SUN SHINES IT CAUSES A GLARE. IT IS WORSE IN WARMER WEATHER.
Incident date: Feb 24, 2016
DRIVING TO SCHOOL DIE SHIFT ....SHOP SAYS AUTO TRANSMISSION DEAD ...COST $3500....GOOD MAINTAINED SERVICES.....ALSO CRAZY ELECTRICAL PROBLEM....MUST RECALL AUTO TRANSMISSIONS
Incident date: Feb 24, 2016
DRIVING TO SCHOOL DIE SHIFT ....SHOP SAYS AUTO TRANSMISSION DEAD ...COST $3500....GOOD MAINTAINED SERVICES.....ALSO CRAZY ELECTRICAL PROBLEM....MUST RECALL AUTO TRANSMISSIONS
Incident date: Feb 24, 2016
DRIVING TO SCHOOL DIE SHIFT ....SHOP SAYS AUTO TRANSMISSION DEAD ...COST $3500....GOOD MAINTAINED SERVICES.....ALSO CRAZY ELECTRICAL PROBLEM....MUST RECALL AUTO TRANSMISSIONS
Incident date: Feb 24, 2016
PASSENGER SIDE HEADLIGHT INTERMITTENTLY STOPS WORKING WHILE IN MOTION AND/OR STOPPED. TRUSTED REPAIR SHOP SAID HEADLIGHT BALLAST IS BAD AND THAT THE DRIVER'S SIDE BALLAST IS STARTING TO MAKE NOISE AS IF IT IS GOING BAD AS WELL. THEY HAVE REPAIRED MANY LEXUS CARS WITH THIS PROBLEM. THIS IS A KNOWN ISSUE ON THIS YEAR, MAKE AND MODEL OF THE CAR. IN SOME CASES, DRIVERS HAVE HAD BOTH HEADLIGHTS SHUT OF... Read more
Incident date: Dec 31, 2015
TL* THE CONTACT OWNED A 2001 LEXUS RX300. WHILE DRIVING 35 MPH, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BROKEN BREAST BONE (STERNUM) AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED NECK AND KNEE INJURIES, AND BRUISES FROM THE SEAT BELT THAT REQUIRED MEDICAL ATTEN... Read more
Crash
2 injured
Incident date: Nov 3, 2015
THERE HAVE BEEN MULTIPLE ACCIDENTS DUE TO THE ELECTRIC P/S FAILING, INCLUDING A NEAR MISS WHEN MY FRAIL WIFE LOST THE ASSIST. IN MY SEARCH FOR THE CAUSE, I HAVE FOUND THAT LEXUS IS REPLACING THE ENTIRE STEERING RACK AS THE "FIX". LEXUS IS SIMPLY INSTALLING A REPLACEMENT STEERING RACK THAT HAS THE SAME MANUFACTURING DEFECT AS THE ORIGINAL STEERING RACK, COSTING SOME OWNERS $1000 PLUS. AFTER A FEW... Read more
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD HAD MELTED. AS A RESULT, WHEN SUNLIGHT STRUCK IT CAUSED A GLARE AND OBSTRUCTED THE CONTACT'S VIEW. THE VEHICLE WAS TAKEN TO A DEALER BUT THE VEHICLE WAS UNABLE TO DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Incident date: Feb 22, 2016
TRANSMISSION FAILURE, THE TRANSMISSION FAILS TO WORK AND LAGS AT FIRST AND SECOND GEAR.
Incident date: Jan 1, 2016
HATCH HANDLE FOR REAR DOOR MELTED. REAR INTERIOR MODULE BUCKLING.
Incident date: Jan 1, 2016
HATCH HANDLE FOR REAR DOOR MELTED. REAR INTERIOR MODULE BUCKLING.
Incident date: Jun 2, 2015
WHILE DRIVING, SOMETIMES, 'DOOR OPEN' ICON SHOWS RIGHT FRONT DOOR OPEN AND ALL DOORS UNLOCK, EVEN THOUGH THE DOORS ARE PROPERLY LOCKED. I STOP THE CAR, RE-CLOSE THE RIGHT FRONT DOOR AND MOVE ON. IT HAPPENS OFTEN. FIRST I NOTICED IN JUNE 2015. TOOK THE CAR FOR REPAIR AT LEXUS. PROBLEM PERSISTS.
Incident date: Feb 13, 2016
WHEN DEPRESSING THE REMOTE OR MANUALLY OPENING THE REAR LIFT GATE SOMETIMES THE REAR LIFT GATE (DOOR) WILL START TO CLOSE AUTOMATICALLY AND IT CAN ONLY BE STOPPED BY PRESSING THE REMOTE OR BUTTON ON LIFT GATE OR APPLYING LARGE AMOUNT OF PRESSURE TO HOLD DOOR OPEN. TWICE A PERSON HAS BEEN IN THE LINE OF FIRE AND HAD TO JUMP OUT OF WAY WHEN PLACING AN ITEM IN THE REAR OF THE CAR. ON ANOTHER TIME THE... Read more
Incident date: Feb 13, 2016
WHEN DEPRESSING THE REMOTE OR MANUALLY OPENING THE REAR LIFT GATE SOMETIMES THE REAR LIFT GATE (DOOR) WILL START TO CLOSE AUTOMATICALLY AND IT CAN ONLY BE STOPPED BY PRESSING THE REMOTE OR BUTTON ON LIFT GATE OR APPLYING LARGE AMOUNT OF PRESSURE TO HOLD DOOR OPEN. TWICE A PERSON HAS BEEN IN THE LINE OF FIRE AND HAD TO JUMP OUT OF WAY WHEN PLACING AN ITEM IN THE REAR OF THE CAR. ON ANOTHER TIME THE... Read more
Incident date: Feb 13, 2016
WHEN DEPRESSING THE REMOTE OR MANUALLY OPENING THE REAR LIFT GATE SOMETIMES THE REAR LIFT GATE (DOOR) WILL START TO CLOSE AUTOMATICALLY AND IT CAN ONLY BE STOPPED BY PRESSING THE REMOTE OR BUTTON ON LIFT GATE OR APPLYING LARGE AMOUNT OF PRESSURE TO HOLD DOOR OPEN. TWICE A PERSON HAS BEEN IN THE LINE OF FIRE AND HAD TO JUMP OUT OF WAY WHEN PLACING AN ITEM IN THE REAR OF THE CAR. ON ANOTHER TIME THE... Read more
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 2014 LEXUS ES300H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN... Read more
Incident date: Feb 15, 2016
WHILE DRIVING AT 55-60 MPH ON WEST VERGINA TURNPIKE ON 2/15/16 ON A 28-32 DEGREE DAY, HEARD A LOUD NOISE AND REALIZED THAT SUNROOF HAD EXPLODED. THERE WERE NO VEHICLES IN FRONT OR ANY BRIDGE OR OVERPASS NEARBY. FORTUNATELY THE SCREEN WAS CLOSED SO TAMPERED GLASS DID NOT FALL ON THE DRIVER. I AM CERTAIN NOTHING HIT THE CAR.
Incident date: Feb 17, 2016
WHEN THE BRAKES ARE APPLIED WHILE IN DRIVE THE RPMS RANDOMLY INCREASE FROM 500 TO 1000 AND THE CAR INCHES UP UNLESS I APPLY MORE PRESSURE ON THE BRAKES. THIS IS USUALLY NOTICEABLE WHILE I AM IN THE DRIVE-THRU AT FAST FOOD RESTAURANTS WHILE WAITING IN LINE. WHILE WAITING FOR 5 OR SO MINUTES IT USUALLY OCCURS 2-3 TIMES. I RARELY NOTICE IT HAPPEN AT TRAFFIC LIGHTS AS THEY USUALLY DON'T LAST THAT L... Read more
Incident date: Sep 15, 2015
I JUST PAID $3,600 TO HAVE THE KNOCK SENSORS AND CONNECTING HARNESS REPLACED, AND A TRANSMISSION RE-BUILD, IN THIS CAR BECAUSE THE KNOCK SENSOR PROBLEM CAUSED THE TRACTION CONTROL SYSTEM TO AUTOMATICALLY STOP WORKING ("TRAC OFF" LIGHT, NO OVERRIDE) AND THE CHECK ENGINE LIGHT TO STAY ON. IT IS ALSO WHAT CAUSED MY TRANSMISSION TO NEED RE-BUILDING BECAUSE WHEN TRACTION CONTROL IS OFF, THE TRANSMISSI... Read more
Incident date: Feb 11, 2016
PURCHASED VEHICLE AND FIRST NOTICED FUEL SMELLS, LATER EXHAUST FUMES AND I BELIEVE IT MAY BE CARBON MONOXIDE. THINKING IT WAS COMING FROM OUTSIDE I CLOSED OUTSIDE VENTILATION. WIFE SUFFERING FROM FUMES 12/22/2015 TOOK HER TO DOCTOR, FOLLOWED BY VISIT TO EMERGENCY ROOM. OXYGEN THERAPY MADE HER RECOVER. BACK TO DOCTOR ON 01/22/2016 FOR MORE OXYGEN. VEHICLE USED LOCALLY ONLY TO TRANSPORT GRANDCHILDRE... Read more
Incident date: Jan 16, 2016
TL* THE CONTACT OWNED A 2003 LEXUS IS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE CRASH INTO THE CONTACTS VEHICLE HEAD ON AND THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED HEAD, NECK AND LEFT SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE... Read more
Crash
1 injured
Incident date: Jan 8, 2015
THE PANELS OF THE DOORS AND THE BOARD OF THE CAR ARE MELTING WITH THE SUN. MOVING AND PARKED
Incident date: Feb 10, 2016
A FEW YEARS AGO THERE WERE 2 EPISODES OF SPONTANEOUS ACCELERATION WHILE TRAVELING ABOUT 35 MPH ON A STRAIGHT ROAD WITHOUT CRUISE CONTROL AND WITHOUT ANY FOOT ON THE GAS PEDAL. THIS STOPPED WHEN BRAKE PEDAL WAS DEPRESSED. NO SIMILAR PROBLEM SINCE THEN UNTIL 4-6 WEEKS AGO WHEN 4 EXACTLY SIMILAR EPISODES OCCURRED, THE LATEST HAPPENING TODAY. THANKFULLY THERE WAS NO CAR IN FRONT OF MY WIFE OR THERE... Read more
Incident date: Jun 12, 2013
INTERIOR PANELS ARE MELTING AWAY, LEAVING A VERY STICKY RESIDUE. MY DOOR PANELS HAVE MELTED DOWN REVEALING A GREEN LIKE SUBSTANCE, I NO LONGER HAVE BLACK DOOR PANELS. TOOK IT TO SEE WHAT I COULD DO, ONLY TO BE TOLD I WOULD HAVE TO REPLACE MY DOOR PANELS. I DON'T THINK IT'S SOMETHING I SHOULD HAVE TO PAY FOR CONSIDERING THIS IS A MANUFACTURING PROBLEM, THAT SHOULD HAVE BEEN TESTED BEFORE EVERY LEAV... Read more
Incident date: Feb 1, 2014
RECEIVED "WARRANTY ENHANCEMENT NOTIFICATION - ZLD" FROM LEXUS IN LATE 2014. IT OFFERED REPLACEMENT DASH AND DOOR PANELS DUE TO STICKY AND MELTING. MY DASH HAS MELTED SO BADLY IT SHINES IN MY EYES LIKE A MIRROR. SO FAR I HAVE BROUGHT CAR TO DEALER 2 TIMES, CALLED 6 TIMES AND STILL NO PARTS IN STOCK TO REPAIR PROBLEM. LEXUS CORP. SAYS DEALER HAS NOT ORDERED PARTS AND DEALER SAYS PARTS OUT OF STOCK.
Incident date: Feb 3, 2016
WHILE ATTEMPTING TO BACK INTO A PARKING SPACE, ACCELERATOR STUCK IN DOWN POSITION, BRAKES LOCKED UP, ENGINE ACCELERATED TO VERY FAST RATE, STEERING WOULD NOT RESPOND RESULTING IN MY CAR SLAMMING INTO FRONT END OF CAR PARKED BEHIND ME AT A HIGH RATE OF SPEED. MY CAR THEN ACCELERATED FORWARD CONTINUING AT A VERY HIGH RATE OF SPEED ACROSS PARKING LOT AND HITTING ANOTHER CAR BROADSIDE WHICH FINALLY S... Read more
Crash
1 injured
Incident date: Feb 3, 2016
WHILE ATTEMPTING TO BACK INTO A PARKING SPACE, ACCELERATOR STUCK IN DOWN POSITION, BRAKES LOCKED UP, ENGINE ACCELERATED TO VERY FAST RATE, STEERING WOULD NOT RESPOND RESULTING IN MY CAR SLAMMING INTO FRONT END OF CAR PARKED BEHIND ME AT A HIGH RATE OF SPEED. MY CAR THEN ACCELERATED FORWARD CONTINUING AT A VERY HIGH RATE OF SPEED ACROSS PARKING LOT AND HITTING ANOTHER CAR BROADSIDE WHICH FINALLY S... Read more
Crash
1 injured
Incident date: Feb 3, 2016
WHILE ATTEMPTING TO BACK INTO A PARKING SPACE, ACCELERATOR STUCK IN DOWN POSITION, BRAKES LOCKED UP, ENGINE ACCELERATED TO VERY FAST RATE, STEERING WOULD NOT RESPOND RESULTING IN MY CAR SLAMMING INTO FRONT END OF CAR PARKED BEHIND ME AT A HIGH RATE OF SPEED. MY CAR THEN ACCELERATED FORWARD CONTINUING AT A VERY HIGH RATE OF SPEED ACROSS PARKING LOT AND HITTING ANOTHER CAR BROADSIDE WHICH FINALLY S... Read more
Crash
1 injured
Incident date: Jun 1, 2012
MELTING DASHBOARD REFLECT SUNLIGHT ON WINDSHIELD WHICH IS BLINDING AT TIMES. ALSO MELTING DOORS STAIN AND RUIN CLOTHES. VSC SENSORS ALSO STAY ON EVEN AFTER DEALERSHIP "REPAIR" THEY RECOMMEND REPLACING TRANSMISSION @$5K BUT NO GUARANTEE PROBLEM WILL BE SOLVED.
Incident date: Jun 1, 2012
MELTING DASHBOARD REFLECT SUNLIGHT ON WINDSHIELD WHICH IS BLINDING AT TIMES. ALSO MELTING DOORS STAIN AND RUIN CLOTHES. VSC SENSORS ALSO STAY ON EVEN AFTER DEALERSHIP "REPAIR" THEY RECOMMEND REPLACING TRANSMISSION @$5K BUT NO GUARANTEE PROBLEM WILL BE SOLVED.
Incident date: Jun 1, 2012
MELTING DASHBOARD REFLECT SUNLIGHT ON WINDSHIELD WHICH IS BLINDING AT TIMES. ALSO MELTING DOORS STAIN AND RUIN CLOTHES. VSC SENSORS ALSO STAY ON EVEN AFTER DEALERSHIP "REPAIR" THEY RECOMMEND REPLACING TRANSMISSION @$5K BUT NO GUARANTEE PROBLEM WILL BE SOLVED.
Incident date: Feb 5, 2016
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SWITCHED INTO THE NEUTRAL POSITION, THE BRAKES RESPONDED PROPERLY. UPON EXAMINATION, THE CONTACT DISCOVERED THAT THE BRAKE ROTORS WERE EXTREMELY HOT AND HAD A BURNING ODOR COMING FROM THEM. IN AD... Read more
Fire
Incident date: Feb 5, 2016
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SWITCHED INTO THE NEUTRAL POSITION, THE BRAKES RESPONDED PROPERLY. UPON EXAMINATION, THE CONTACT DISCOVERED THAT THE BRAKE ROTORS WERE EXTREMELY HOT AND HAD A BURNING ODOR COMING FROM THEM. IN AD... Read more
Fire
Incident date: Nov 10, 2010
TL* THE CONTACT OWNS A 2003 LEXUS LX470. THE CONTACT STATED THAT THE HORN AND GPS DID NOT FUNCTION. IN ADDITION, SOME OF THE WARNING INDICATORS DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GPS COMPUTER SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS DA... Read more
Incident date: Nov 10, 2010
TL* THE CONTACT OWNS A 2003 LEXUS LX470. THE CONTACT STATED THAT THE HORN AND GPS DID NOT FUNCTION. IN ADDITION, SOME OF THE WARNING INDICATORS DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GPS COMPUTER SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS DA... Read more
Incident date: Feb 5, 2016
SUSPENSION PROBLEMS ON MY LEXUS IS300. THE FRONT UPPER AND LOWER BALL JOINTS KEEP GOING OUT. TIE ROD ENDS. FRONT CONTROL ARM. ALIGNMENT IS ALWAYS OFF. THE CAR DRIVES WITH VIBRATIONS AND SHIMMY FROM LEFT TO RIGHT. LOUD CREEKING NOISES. SQUEAK!
Incident date: Feb 5, 2016
SUSPENSION PROBLEMS ON MY LEXUS IS300. THE FRONT UPPER AND LOWER BALL JOINTS KEEP GOING OUT. TIE ROD ENDS. FRONT CONTROL ARM. ALIGNMENT IS ALWAYS OFF. THE CAR DRIVES WITH VIBRATIONS AND SHIMMY FROM LEFT TO RIGHT. LOUD CREEKING NOISES. SQUEAK!
Incident date: Jan 30, 2016
THE REAR VIEW MIRROR ON MY 2006 LEXUS IS250 IS HARD TO SEE OUT OF BECAUSE THERE IS SOMETHING THAT LOOKS LIKE RUST BEHIND THE GLASS. I DID SOME RESEARCH ONLINE, AND THERE ARE SEVERAL COMPLAINTS AND PICTURES WITH MIRRORS THAT LOOK THE SAME AS MINE. I AM NOT CERTAIN WHAT CAUSES THIS TO HAPPEN BUT IT APPEARS TO BE A DEFECT IN AT LEAST THE 2006-2007 SERIES OF LEXUS FROM WHAT I HAVE RESEARCHED.
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Feb 4, 2016
Incident date: Feb 1, 2016
THIS IS AN IDENTICAL COMPLAINT TO ANOTHER I SAW HERE. WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: , - BRAKES LOSE ALL OF THEIR GRIP FOR APPROXIMATELY ONE SECOND (I.E. NO LONGER BEING APPLIED) . WHILE THE VEHICLE DOES NOT ACCELERATE FOR THIS BRIEF MOMENT, IT DOES CEASE TO BRAKE, WHICH HAS BEEN VERY DANGEROUS, ESPECIALLY ... Read more
LEXUS
HS 250 HYBRID
(2010) — VEHICLE SPEED CONTROL
Feb 4, 2016
Incident date: Feb 1, 2016
THIS IS AN IDENTICAL COMPLAINT TO ANOTHER I SAW HERE. WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: , - BRAKES LOSE ALL OF THEIR GRIP FOR APPROXIMATELY ONE SECOND (I.E. NO LONGER BEING APPLIED) . WHILE THE VEHICLE DOES NOT ACCELERATE FOR THIS BRIEF MOMENT, IT DOES CEASE TO BRAKE, WHICH HAS BEEN VERY DANGEROUS, ESPECIALLY ... Read more
Incident date: Jan 7, 2016
VEHICLE WAS CAUGHT ON A FLASH FLOOD JULY 2015. WAS TAKEN TO LEXUS OF SAN DIEGO IN SEPT ON CLAIM AS FRONT RIGHT SIDE SQUEALING/SQUEAKING WHILE DRIVING OR TURNING RIGHT. LEXUS OF SAN DIEGO KEPT VEHICLE FOR 30DAYS WITH NO OUTCOME INSPECTION WRITE TO INSURANCE COMPANY. BRUSHED OFF COMPMAINT. WHOKE DRIVING VEHICLE IN JAN 2016 CONTOL ARM SNAPPED.
Incident date: Feb 1, 2015
THE DASHBOARD OVER THE INSTRUMENT PANEL AND THE FRONT AND REAR SIDE DOOR PANELS ARE MELTING,CRACKING AND DETERIORATING WHICH CAUSES DENTS IN THE MATERIAL TO THE TOUCH. ALL OF THE MATERIAL IS DISCOLORED AND STICKY OR MELTING. THIS NEEDS TO BE REPLACED IMMEDIATELY AND A RECALL NEEDS TO BE DICTATED BY THE NHTSA ASAP. LEXUS NOTIFIED ME OF THE PROBLEM ALMOST A YEAR AGO, AND WHEN I CALLED THEY TOLD ME I... Read more