Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Mar 17, 2016
TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE MAKING A LEFT TURN, THE CONTACT CRASHED INTO THE FRONT DRIVER SIDE OF ANOTHER VEHICLE. THE VEHICLE ACCELERATED EXTREMELY FAST. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO SHIFT THE VEHICLE INTO THE PARK POSITION IN ORDER FOR THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE... Read more
Crash
Incident date: Mar 17, 2016
TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE MAKING A LEFT TURN, THE CONTACT CRASHED INTO THE FRONT DRIVER SIDE OF ANOTHER VEHICLE. THE VEHICLE ACCELERATED EXTREMELY FAST. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO SHIFT THE VEHICLE INTO THE PARK POSITION IN ORDER FOR THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE... Read more
Crash
Incident date: May 22, 2015
THE DRIVERS SIDE HEADLIGHT, HAS CONSISTENTLY FILLED UP WITH WATER, VIA WASHING THE CAR, RAINING, ETC., CAUSING IT TO FOG UP. THIS IS RIDICULOUS, AND TO GO GET IT FIXED, THEY WANT AN ARM AND A LET, THE CAR IS IN BEAUTIFUL CONDITION, WHY NOT HONOR THIS BY FIXING IT, YOU'VE HAD OTHER COMPLAINTS! MY DAUGHTER JUST PURCHASED A 2015, THIS IS OUR 3RD LEXUS, WE LOVE THE CARS, NOW WHY DON'T YOU FIX WHAT I... Read more
Incident date: Mar 10, 2016
I HAVE A PROBLEM WITH A HEAD LIGHT GOING OUT INTERMITTENTLY, AND OCCASIONALLY BOTH BULBS AND WHAT APPEARS TO BE THE BACK BULBS TOO GO OUT LEAVING MY CAR COMPLETELY DARK, INTERIOR LIGHTS ARE SOMETIMES INCLUDED. A QUICK OFF/ON OF THE LIGHT SWITCH AND THE LIGHTS ARE BACK TO NORMAL. I WILL INTERMITTENTLY TURN MY LIGHTS OFF THEN BACK ON SO I CAN CONTROL THE DARKNESS. I LOVE MY LEXUS, BUT FEEL VERY UNSA... Read more
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 2015 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 1, 2016
AIRBAG INDICATOR ON DASH RANDOMLY COMES ON THEN GOES OFF. THIS HAS BEEN HAPPENING SINCE 2009. THE CAUSE IS A DEFECTIVE WIRING HARNESS FROM THE MANUFACTURER EFFECTING 2006 TO 2008 VEHICLES, WHICH WHEN IN A FAILED STATE DISABLES THE AIRBAG SYSTEM ENTIRELY.
Incident date: Oct 5, 2015
TL* THE CONTACT OWNS A 2001 LEXUS RX300. THE CONTACT STATED THAT THE REVERSE GEAR WAS NO LONGER OPERABLE IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,651. UPDATED 06/02/2016*LJ *TR
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 1999 LEXUS RX300. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WITHOUT THE DIAGNOSTIC CODE READER. IF THE DIAGNOSTIC CODE READER WAS REMOVED FROM THE VEHICLE, THE VEHICLE WOULD SHUT OFF. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO STATED THAT SEVERAL DIFFERENT FAILURE CODES APPEARED FOR THE VEHICLE.... Read more
Incident date: Dec 1, 2015
TL* THE CONTACT OWNS A 1999 LEXUS RX300. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WITHOUT THE DIAGNOSTIC CODE READER. IF THE DIAGNOSTIC CODE READER WAS REMOVED FROM THE VEHICLE, THE VEHICLE WOULD SHUT OFF. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO STATED THAT SEVERAL DIFFERENT FAILURE CODES APPEARED FOR THE VEHICLE.... Read more
Incident date: Mar 12, 2016
NO 2 CYCLINDER NO COMPRESSION POSIBLE VALVE SPRING FAILURE MY CAR EXPERIENCE FLASHING CHECK ENGINE
Incident date: Mar 12, 2016
NO 2 CYCLINDER NO COMPRESSION POSIBLE VALVE SPRING FAILURE MY CAR EXPERIENCE FLASHING CHECK ENGINE
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 13V395000 (ENGINE), 13V030000 (VISIBILITY/WIPER), 11V029000 (FUEL SYSTEM, GASOLINE), AND 10V309000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE R... Read more
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 13V395000 (ENGINE), 13V030000 (VISIBILITY/WIPER), 11V029000 (FUEL SYSTEM, GASOLINE), AND 10V309000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE R... Read more
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 13V395000 (ENGINE), 13V030000 (VISIBILITY/WIPER), 11V029000 (FUEL SYSTEM, GASOLINE), AND 10V309000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE R... Read more
Incident date: Mar 2, 2016
TL* THE CONTACT OWNED A 2006 LEXUS GS300. WHILE DRIVING 40 MPH, A SMOKE ODOR EMITTED INSIDE THE VEHICLE. THE CONTACT SLOWED DOWN THE VEHICLE AND NOTICED SPARKS ON THE GROUND. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE WITHOUT INJURIES. THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED A... Read more
Fire
Incident date: Mar 9, 2016
DRIVING ON FREEWAY, THE ENGINE HAD NO POWER, AND GIVING GAS TO TRY TO PICK UP SPEED HAD NO EFFECT, CHECK ENGINE LIGHT CAME "ON", THEN EVERYTHING WENT BACK TO NORMAL CONDITION. ALL THESE THINGS HAPPENED WITHIN 2-5 SECONDS. THIS HAPPENED 3 TIMES SO FAR. TWO TIMES IN FEBRUARY, 2016, ONE TIME IN MARCH 9, 2016. THE CAR HAS 22K MILES NOW.
Incident date: Mar 9, 2016
DRIVING ON FREEWAY, THE ENGINE HAD NO POWER, AND GIVING GAS TO TRY TO PICK UP SPEED HAD NO EFFECT, CHECK ENGINE LIGHT CAME "ON", THEN EVERYTHING WENT BACK TO NORMAL CONDITION. ALL THESE THINGS HAPPENED WITHIN 2-5 SECONDS. THIS HAPPENED 3 TIMES SO FAR. TWO TIMES IN FEBRUARY, 2016, ONE TIME IN MARCH 9, 2016. THE CAR HAS 22K MILES NOW.
Incident date: Mar 9, 2016
DRIVING ON FREEWAY, THE ENGINE HAD NO POWER, AND GIVING GAS TO TRY TO PICK UP SPEED HAD NO EFFECT, CHECK ENGINE LIGHT CAME "ON", THEN EVERYTHING WENT BACK TO NORMAL CONDITION. ALL THESE THINGS HAPPENED WITHIN 2-5 SECONDS. THIS HAPPENED 3 TIMES SO FAR. TWO TIMES IN FEBRUARY, 2016, ONE TIME IN MARCH 9, 2016. THE CAR HAS 22K MILES NOW.
Incident date: Mar 1, 2014
GLUE RUBBER DUE TO MELTING OF REAR DOOR LOCK .
Incident date: Mar 1, 2016
2009 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIR BAG DESIGN ISSUES. * SMD THE CONSUMER STATED THE PASSENGER AIR BAG SENSOR, DID NOT RECOGNIZE HER SITTING IN THE SEAT. OVER THE YEARS, THE DEALERSHIP HAS CHECKED THE SENSOR, CALIBRATED THE SENSOR, REPLACED THE FRONT PASSENGER SEAT AND SENSOR ASSEMBLY AND ON THE MOST RECENT VISIT, A LEXUS ENGINEER WAS CALLED IN TO EVALUATE THE PR... Read more
Incident date: Feb 19, 2016
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE VEHICLE WAS NOT EXPERIENCING ANY FAILURE BEFORE BEING TAKEN TO THE DEALER FOR A MANUFACTURER RECALL REGARDING THE ENGINE MISFIRING. THE DEALER HAD THE VEHICLE FOR LONGER THAN A WEEK. WHEN THE VEHICLE WAS DRIVEN BY THE CONTACT AFTER THE REPAIRS, IT OVERHEATED AND STALLED. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR DIAGNOSTIC TE... Read more
Incident date: Jan 22, 2016
IT WAS FRIDAY MORNING ABOUT 10AM. I HAD A PULLED SLOWLY INTO QUEST DIAGNOSTIC LABORATORY PARKING SPACE. I HAD MY FOOT ON THE BRAKE. I WAS STOPPED I WAS PUTTING THE CAR INTO THE PARK POSITION WHEN THE CAR SUDDENLY ACCELERATED FORWARD AT THE HIGH RATE OF SPEED. THE CAR WENT OVER THE CEMENT BLOCK AND PAVEMENT AND THRU THE DOUBLE DOORS AND INSIDE THE BUILDING FINALLY STOPPING WHEN I HIT THE RECEPTIONI... Read more
Crash
3 injured
Incident date: Mar 7, 2016
2009 LEXUS IS 250 AT ONLY 63000 MILES. ENGINE RANDOM MISFIRES ON COLD START. CAR SHAKES BADLY. CHECK ENGINE LIGHT, TRACTION CONTROL LIGHT COMES ON. ENGINE ERROR CODES P0300, P0301, P0302, P0303, P0304, P0305, P0306. WHEN ENGINE RPM DROPS FROM HIGH TO LOW, -4000RPM TO -500, IT SOME TIMES STALLS. CAR HAS TO ADD ENGINE OIL ABOUT 3 QUARTS BETWEEN 8500 MILES CHANGE INTERVALS. PROBLEMS STATED AT ... Read more
Incident date: Mar 5, 2016
CONTACT IS OWNER OF 2008 GS 350 LEXUS. WHILE ATTEMPTING TO TURN THE VEHICLE INTO A PARKING SPACE @ APPROXIMATELY 15 MPH -- THE VEHICLE ACCELERATED SUDDENLY ON IT'S ON WITHOUT WARNING. VEHICLE HIT AN EMBANKMENT & VEHICLE BOUNCED BACK/FORTH ON THE EMBANKMENT, CAUSING SUBSTANTIAL NECK PAIN FOR BOTH THE DRIVER AND PASSENGERS. PRESSING THE BRAKE PEDAL DID NOT STOP THE VEHICLE & THE AIRBAGS DID NOT DEP... Read more
Crash
1 injured
Incident date: Mar 5, 2016
CONTACT IS OWNER OF 2008 GS 350 LEXUS. WHILE ATTEMPTING TO TURN THE VEHICLE INTO A PARKING SPACE @ APPROXIMATELY 15 MPH -- THE VEHICLE ACCELERATED SUDDENLY ON IT'S ON WITHOUT WARNING. VEHICLE HIT AN EMBANKMENT & VEHICLE BOUNCED BACK/FORTH ON THE EMBANKMENT, CAUSING SUBSTANTIAL NECK PAIN FOR BOTH THE DRIVER AND PASSENGERS. PRESSING THE BRAKE PEDAL DID NOT STOP THE VEHICLE & THE AIRBAGS DID NOT DEP... Read more
Crash
1 injured
Incident date: Nov 20, 2015
I AM THE OWNER OF A 2006 LEXUS GX470 (VIN [XXX]). A MONTH OR SO AGO, AT OR ABOUT 56,500 MILES, THE CHECK ENGINE LIGHT CAME ON ALONG WITH ABOUT THREE OTHER YELLOW WARNING LIGHTS. ALSO, THE ENGINE WENT INTO A MODE THAT BARELY ALLOWED ME TO DRIVE DOWN THE ROAD. ON OR ABOUT JANUARY 27 OF THIS YEAR, I LIMPED TO THE LEXUS DEALER FOR INSPECTION. AS THE ATTACHED REPORT INDICATES, MY VEHICLE WAS DIAGN... Read more
Incident date: Jan 13, 2016
"TAKATA RECALL" THERE IS SOME SOUND FROM THE CAR WHEN EVER I TURN ON MY AIR CONDITIONER AND WHEN I FILED A CASE THEY ARE SAYING ITS DESIGN CHARACTERISTIC, WHERE AS THERE IS NO SUCH IN THEIR PREVIOUS DESIGNS OR OTHER MODELS AND ITS VERY IRRITATING AND DISTURBING WHILE DRIVING THE CAR WHICH MAKES ME TO DISTURB A LOT
Incident date: Jan 13, 2016
"TAKATA RECALL" THERE IS SOME SOUND FROM THE CAR WHEN EVER I TURN ON MY AIR CONDITIONER AND WHEN I FILED A CASE THEY ARE SAYING ITS DESIGN CHARACTERISTIC, WHERE AS THERE IS NO SUCH IN THEIR PREVIOUS DESIGNS OR OTHER MODELS AND ITS VERY IRRITATING AND DISTURBING WHILE DRIVING THE CAR WHICH MAKES ME TO DISTURB A LOT
Incident date: Dec 8, 2015
MY 2007 LEXUS IS250 ONLY HAS 44,000 MILES. THE NAVIGATION CONSOLE STOPPED RESPONDING, AND THIS WAS VERIFIED AS A DEFECT BY A TOYOTA DEALERSHIP. THE RESULT IS THAT IN ADDITION TO GPS AND RADIO FUNCTIONS NOT WORKING, THE CRITICAL AND LIFE DEPENDENT FEATURES OF AIR CONDITIONING AND HEATING ALSO CAN'T BE CONTROLLED. THESE FEATURES ARE VITAL WHEN LIVING IN CLIMATES THAT HAVE BELOW FREEZING WEATHER I... Read more
Incident date: May 1, 2015
WHILE DRIVING 60 MPH ON THE FREEWAY MY CAR SUDDENLY STALLS, LOSES POWER, AND STOPS RUNNING!
Incident date: Feb 1, 2016
SIGNIFICANT AMOUNT OF WHITE GRANULES EMITTING FROM EVAPORATOR CORE THROUGH AIR VENTS WHEN HEAT/AC IS ON. CONCERN ABOUT HEALTH HAZARDS TO FAMILY FROM BREATHING PARTICLES.
Incident date: Feb 1, 2016
SIGNIFICANT AMOUNT OF WHITE GRANULES EMITTING FROM EVAPORATOR CORE THROUGH AIR VENTS WHEN HEAT/AC IS ON. CONCERN ABOUT HEALTH HAZARDS TO FAMILY FROM BREATHING PARTICLES.
Incident date: Feb 28, 2016
I WAS PULLING INTO MY GARAGE SLOWLY, BRAKING TO STOP, WHEN THE CAN ACCELERATED. I COULD HEAR THE ENGINE REV AND I PRESSED HARD ON THE BRAKE AND PUT THE CAR IN PARK. THE CAR TRAVELED ABOUT 4 FEET BEFORE IT CAME TO A STOP. I REPORTED TO LEXUS WHO TURNED OVER TO 'LEGAL' AND I HAVE BEEN WAITING FOR A WEEK FOR AN INVESTIGATOR TO CONTACT ME TO LOOK AT THE CAR, AFTER WHICH THEY SAY IT WILL BE ANOTHER ... Read more
Crash
Incident date: Feb 28, 2016
I WAS PULLING INTO MY GARAGE SLOWLY, BRAKING TO STOP, WHEN THE CAN ACCELERATED. I COULD HEAR THE ENGINE REV AND I PRESSED HARD ON THE BRAKE AND PUT THE CAR IN PARK. THE CAR TRAVELED ABOUT 4 FEET BEFORE IT CAME TO A STOP. I REPORTED TO LEXUS WHO TURNED OVER TO 'LEGAL' AND I HAVE BEEN WAITING FOR A WEEK FOR AN INVESTIGATOR TO CONTACT ME TO LOOK AT THE CAR, AFTER WHICH THEY SAY IT WILL BE ANOTHER ... Read more
Crash
Incident date: Feb 25, 2016
I WAS DRIVING DOWN THE STREET, A RATHER BUSY STREET TRYING TO STOP. THE LEXUS WOULD NOT STOP, DUE TO THE STRUTS AND MOUNTS ARE BROKEN. WHICH I LEARNED FROM SEARS AUTOMOTIVE. THE DEFECTS INTERFERE WITH CAR OVERALL ABILITY TO STOP PROPERLY, IT ALSO SWAYS OVER INTO THE OPPOSITE LANES. BECAUSE THE CAR WOULDN'T STOP PROPERLY, I WAS REAR ENDED, BY ANOTHER CAR THAT WAS GOING ABOUT 35-45 MILES PER HOUR. T... Read more
Crash
1 injured
Incident date: Feb 25, 2016
I WAS DRIVING DOWN THE STREET, A RATHER BUSY STREET TRYING TO STOP. THE LEXUS WOULD NOT STOP, DUE TO THE STRUTS AND MOUNTS ARE BROKEN. WHICH I LEARNED FROM SEARS AUTOMOTIVE. THE DEFECTS INTERFERE WITH CAR OVERALL ABILITY TO STOP PROPERLY, IT ALSO SWAYS OVER INTO THE OPPOSITE LANES. BECAUSE THE CAR WOULDN'T STOP PROPERLY, I WAS REAR ENDED, BY ANOTHER CAR THAT WAS GOING ABOUT 35-45 MILES PER HOUR. T... Read more
Crash
1 injured
Incident date: Feb 25, 2016
I WAS DRIVING DOWN THE STREET, A RATHER BUSY STREET TRYING TO STOP. THE LEXUS WOULD NOT STOP, DUE TO THE STRUTS AND MOUNTS ARE BROKEN. WHICH I LEARNED FROM SEARS AUTOMOTIVE. THE DEFECTS INTERFERE WITH CAR OVERALL ABILITY TO STOP PROPERLY, IT ALSO SWAYS OVER INTO THE OPPOSITE LANES. BECAUSE THE CAR WOULDN'T STOP PROPERLY, I WAS REAR ENDED, BY ANOTHER CAR THAT WAS GOING ABOUT 35-45 MILES PER HOUR. T... Read more
Crash
1 injured
Incident date: Feb 24, 2016
AIR BAG LIGHT TURNED ON AFTER HAVING THE FUEL PRESSURE SENSOR RECALL FIXED . AS SOON AS I PICKED UP MY CAR THAT AFTERNOON AND TURNED IT ON THE LIGHT WAS ON WHEN THE LIGHT WAS NOT ON BEFORE UNTIL AFTER THEY FIXED WHAT WAS NEEDED TO BE FIXED. NOW THEY WANT ME TO PAY AROUND $2500 I AM A COLLEGE STUDENT AND CAN'T AFFORD THAT AND HAVE SEEN IT IS A PROBLEM WITH A LOT OF PEOPLE. AND THE CARS WARRANTY WON... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2001 LEXUS IS 300. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. ALSO, WHILE DRIVING AT LOW SPEEDS, THE VEHICLE MADE AN ABNORMAL NOISE AS THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ATTEMPTED TO ROLL DOWN THE FRONT DRIVER SIDE WINDOW AND IT FAILED TO ROLL BACK UP. THE FAILURES RECURRED NUM... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2001 LEXUS IS 300. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. ALSO, WHILE DRIVING AT LOW SPEEDS, THE VEHICLE MADE AN ABNORMAL NOISE AS THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ATTEMPTED TO ROLL DOWN THE FRONT DRIVER SIDE WINDOW AND IT FAILED TO ROLL BACK UP. THE FAILURES RECURRED NUM... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2001 LEXUS IS 300. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. ALSO, WHILE DRIVING AT LOW SPEEDS, THE VEHICLE MADE AN ABNORMAL NOISE AS THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ATTEMPTED TO ROLL DOWN THE FRONT DRIVER SIDE WINDOW AND IT FAILED TO ROLL BACK UP. THE FAILURES RECURRED NUM... Read more
Incident date: Feb 15, 2016
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. AFTER TAKING THE VEHICLE TO THE DEALER TO BE REMEDIED PER NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE), IT WAS DIAGNOSED THAT ONE OF THE ENGINE VALVES WAS BENT. IN ADDITION, THE ENGINE'S ROCKER WAS FRACTURED AND BOTH THE VALVES AND ROCKER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,... Read more
Incident date: Mar 1, 2016
2006 LEXUS IS 250. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT MALFUNCTION. *LD THE CONSUMER STATED THE AIR BAG LIGHT COULD COME ON AND GO OFF. THE DEALER INFORMED THE CONSUMER THEY WOULD NOT BE ABLE TO DIAGNOSE THE PROBLEM, UNTIL THE LIGHT STAYED ON CONSTANTLY. THE CONSUMER WAS CHARGED $3100 TO FIX THE ISSUE. *JB
Incident date: Feb 26, 2016
AIRBAG FAILED TO DEPLOY UPON FRONTAL COLLISION, VEHICLE MOVING STRAIGHT AHEAD ON NEIGHBORHOOD STREET..
Crash
1 injured
Incident date: Dec 2, 2015
TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK AND POWERING OFF THE VEHICLE, SHE ATTEMPTED TO EXIT WHEN SUDDENLY THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE FRONT DRIVERS SIDE TIRE ROLLED OVER HER BUTTOCKS. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS... Read more
2 injured
Incident date: Feb 12, 2016
TL* THE CONTACT OWNS A 2015 LEXUS RX350. AFTER STARTING THE VEHICLE, THE ENGINE WARNING LIGHT, TRACTION WARNING LIGHT, AND THE ALL WHEEL DRIVE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED BECAUSE THE CYLINDER CANISTER CONTAINED FUEL. THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE HAD A FUEL ODOR. THE VEHICLE WAS NOT TA... Read more
Incident date: Feb 26, 2016
TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE DRIVING APPROXIMATELY 5 MPH, THE LOW OIL WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS NO LONGER OPERABLE. THE VEHICLE WAS TOWED TO THE LEXUS DEALER WHERE IT WAS DIAGNOSED THAT, DUE TO THE WRONG ENGINE OIL COOLING HOSE BEING INSTALLED, THE PART EXPLODED AND THE MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APP... Read more
Incident date: Feb 9, 2015
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD MELTED AND CAUSED A GLARE WHILE DRIVING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Nov 19, 2015
I HAVE ABS VSC AND SEVERAL OTHER LIGHTS ON ON THE DASH. THE RESPONSE FROM LEXUS IS I NEED A NEW ABS ACCUMULATOR ASSEMBLY. COSTS IS IN THE THOUSANDS. THE SIMILAR MODEL DESIGN PUMP WAS USED IN THE 2007-2011 CAMRY. TOYOTA HAS ISSUED A WARRANTY EXTENSION ON THAT PUMP. WHY HAS THE RX400H AND THE HIGHLANDER NOT RECEIVED THIS EXTENSION!
Incident date: Nov 19, 2015
I HAVE ABS VSC AND SEVERAL OTHER LIGHTS ON ON THE DASH. THE RESPONSE FROM LEXUS IS I NEED A NEW ABS ACCUMULATOR ASSEMBLY. COSTS IS IN THE THOUSANDS. THE SIMILAR MODEL DESIGN PUMP WAS USED IN THE 2007-2011 CAMRY. TOYOTA HAS ISSUED A WARRANTY EXTENSION ON THAT PUMP. WHY HAS THE RX400H AND THE HIGHLANDER NOT RECEIVED THIS EXTENSION!