Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Nov 3, 2015
RECEIVED A RECALL DUE TO A MALFUNCTION ON THE P C S (*PRE COLLISION SYSTEM). THE RECALL WAS NOVEMBER 2015. TO DATE, JUNE 25, 2016, NO REMEDY FOR THIS PROBLEM. SEVEN TO EIGHT MONTHS TO SOLVE THIS PROBLEM IS EXCESSIVE.
Incident date: Jun 21, 2016
I BROUGHT MY RX350 IN FOR A "FREE" YEARLY INSPECTION AND WAS TOLD THAT MY RACK AND PINION STEERING ASSEMBLY WAS LEAKING AND NEEDED TO BE TOTALLY REPLACED AT A COST OF $1800. THIS CAR HAS LOW MILEAGE, ALWAYS GARAGED, AND ALWAYS SERVICED AT A LEXUS DEALERSHIP (2). I WAS TOLD THAT THE RACK AND PINION PRESSURE WAS CHECKED EVERY TIME IT WAS BROUGHT IN FOR REGULAR MAINTENANCE AND IT JUST HAPPENED FOR ... Read more
Incident date: Jun 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16VV053000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 1, 2014
THE AUTOMOBILE SEEMS ACCELLERATE JUST A LITTLE BIT.WHEN YOU ARE STEPPING ON THE GAS IT, KIND OF JUMPS FORWARD SOME, WITHOUT PUTTING MORE PRESSURE TO THE PEDAL.IN MOTION AT ANY SPEED.
Incident date: May 1, 2014
THE AUTOMOBILE SEEMS ACCELLERATE JUST A LITTLE BIT.WHEN YOU ARE STEPPING ON THE GAS IT, KIND OF JUMPS FORWARD SOME, WITHOUT PUTTING MORE PRESSURE TO THE PEDAL.IN MOTION AT ANY SPEED.
Incident date: May 1, 2014
THE AUTOMOBILE SEEMS ACCELLERATE JUST A LITTLE BIT.WHEN YOU ARE STEPPING ON THE GAS IT, KIND OF JUMPS FORWARD SOME, WITHOUT PUTTING MORE PRESSURE TO THE PEDAL.IN MOTION AT ANY SPEED.
Incident date: Apr 5, 2016
TL* THE CONTACT OWNS A 2016 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE'S BLIND SPOT MONITORING SYSTEM INTERMITTENTLY DID NOT FUNCTION ON THE PASSENGER SIDE WHILE DRIVING ON THE FREEWAY. WHEN THE FAILURE OCCURRED, THE INSTRUMENT PANEL WENT BLANK AND THE ELECTRICAL SYSTEM DID NOT FUNCTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DIAGNOSTIC RES... Read more
Incident date: Jun 21, 2016
DYNAMIC SPEED CONTROL RANDOMLY (TWICE) HAS LOST SETTINGS & CONTROL. SETTING IT AT 60, CAR INCREASED SPEED TO 85, AND IGNORED CAR IN FRONT OF ME, ALMOST CAUSING A CRASH. LEXUS HAS NOT FOLLOWED UP WITH ME ON THIS. VOICE RECOGNITION OFTEN FUNCTIONS INCORRECTLY RESULTING IN DISTRACTED DRIVING, AND HAS ALMOST RESULTED IN ME DRIVING OUT OF MY LANE OR OFF THE ROAD SEVERAL TIMES. EXAMPLE: ASK IT FOR DI... Read more
Incident date: Jun 21, 2016
DYNAMIC SPEED CONTROL RANDOMLY (TWICE) HAS LOST SETTINGS & CONTROL. SETTING IT AT 60, CAR INCREASED SPEED TO 85, AND IGNORED CAR IN FRONT OF ME, ALMOST CAUSING A CRASH. LEXUS HAS NOT FOLLOWED UP WITH ME ON THIS. VOICE RECOGNITION OFTEN FUNCTIONS INCORRECTLY RESULTING IN DISTRACTED DRIVING, AND HAS ALMOST RESULTED IN ME DRIVING OUT OF MY LANE OR OFF THE ROAD SEVERAL TIMES. EXAMPLE: ASK IT FOR DI... Read more
Incident date: Jun 20, 2016
TL* THE CONTACT OWNS A 2014 LEXUS GS 350. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT WAS VERY UNCOMFORTABLE WHILE DRIVING AT VARIOUS SPEEDS, WHICH CAUSED THE CONTACT TO HAVE BACK PAINS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE SEAT MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,300.
Incident date: Jun 18, 2016
IS 250 DASH HAS MELTED AND CREATES HARSH GLARE AND REFLECTS INTO THE WINDSHIELD BLOCKING THE VIEW OUT THE FRONT (SEE THE ATTACHED PICTURE IN WHICH THE GOOEY SURFACE OF THE DASH IS BLOCKING THE VIEW OF OTHER VEHICLES ON THE ROAD) WHEN DRIVING EAST OR WEST TOWARDS THE SUN MAKING IT DANGEROUS TO DRIVE. THE PROBLEM IS WORST ON HOT DAYS WHEN THE DASH BECOMES MORE TACKY, GOOEY, AND REFLECTIVE. THE DAS... Read more
Incident date: Jun 18, 2016
IS 250 DASH HAS MELTED AND CREATES HARSH GLARE AND REFLECTS INTO THE WINDSHIELD BLOCKING THE VIEW OUT THE FRONT (SEE THE ATTACHED PICTURE IN WHICH THE GOOEY SURFACE OF THE DASH IS BLOCKING THE VIEW OF OTHER VEHICLES ON THE ROAD) WHEN DRIVING EAST OR WEST TOWARDS THE SUN MAKING IT DANGEROUS TO DRIVE. THE PROBLEM IS WORST ON HOT DAYS WHEN THE DASH BECOMES MORE TACKY, GOOEY, AND REFLECTIVE. THE DAS... Read more
Incident date: Jun 18, 2016
IS 250 DASH HAS MELTED AND CREATES HARSH GLARE AND REFLECTS INTO THE WINDSHIELD BLOCKING THE VIEW OUT THE FRONT (SEE THE ATTACHED PICTURE IN WHICH THE GOOEY SURFACE OF THE DASH IS BLOCKING THE VIEW OF OTHER VEHICLES ON THE ROAD) WHEN DRIVING EAST OR WEST TOWARDS THE SUN MAKING IT DANGEROUS TO DRIVE. THE PROBLEM IS WORST ON HOT DAYS WHEN THE DASH BECOMES MORE TACKY, GOOEY, AND REFLECTIVE. THE DAS... Read more
Incident date: Apr 16, 2016
COLLISION DETAILS: ' UNINTENDED ACCELERATION AND LOSS OF CONTROL STARTED ON I-5 SOUTH IN SANTA ANA. MANAGED TO EXIT ON 17TH STREET TO AVOID ANY ACCIDENT ON I-5. JUST AHEAD OF FAIRMONT WAS TRYING TO PARK THE CAR BUT THE VEHICLE UNINTENDEDLY ACCELERATED AGAIN. COULD NOT SLOW DOWN, SWERVED ON TO PAVEMENT/WALKWAY. COLLIDED ONTO IRON WROUGHT FENCE OF A SENIOR LIVING COMPLEX HEAD ON. ' COMPLETE DAMAGE... Read more
Crash
Incident date: Apr 16, 2016
COLLISION DETAILS: ' UNINTENDED ACCELERATION AND LOSS OF CONTROL STARTED ON I-5 SOUTH IN SANTA ANA. MANAGED TO EXIT ON 17TH STREET TO AVOID ANY ACCIDENT ON I-5. JUST AHEAD OF FAIRMONT WAS TRYING TO PARK THE CAR BUT THE VEHICLE UNINTENDEDLY ACCELERATED AGAIN. COULD NOT SLOW DOWN, SWERVED ON TO PAVEMENT/WALKWAY. COLLIDED ONTO IRON WROUGHT FENCE OF A SENIOR LIVING COMPLEX HEAD ON. ' COMPLETE DAMAGE... Read more
Crash
Incident date: Apr 16, 2016
COLLISION DETAILS: ' UNINTENDED ACCELERATION AND LOSS OF CONTROL STARTED ON I-5 SOUTH IN SANTA ANA. MANAGED TO EXIT ON 17TH STREET TO AVOID ANY ACCIDENT ON I-5. JUST AHEAD OF FAIRMONT WAS TRYING TO PARK THE CAR BUT THE VEHICLE UNINTENDEDLY ACCELERATED AGAIN. COULD NOT SLOW DOWN, SWERVED ON TO PAVEMENT/WALKWAY. COLLIDED ONTO IRON WROUGHT FENCE OF A SENIOR LIVING COMPLEX HEAD ON. ' COMPLETE DAMAGE... Read more
Crash
Incident date: Jun 13, 2016
AFTER MY PREVIOUS COMPLAINT OF EXPERIENCING TRANSMISSION SHUDDERS, THE CAR BECAME PROGRESSIVELY WORSE. I HAD IT TAKEN TO THE LOCAL DEALER, WHERE THEY INFORMED ME THAT THE TRANSMISSION HAD FAILED. THIS CAR HAS ONLY 136,000 MILES, WHICH IS NOT MANY FOR THE QUALITY USUALLY ASSOCIATED WITH THE LEXUS BRAND. THEY CLAIM TO HAVE NO REASON FOR THE FAILURE, BUT ARE CHARGING ME ALMOST $5,700 TO REPLACE IT... Read more
Incident date: Jun 15, 2016
EXCESSIVE OIL CONSUMPTION. VEHICLE BURNS 3 1/2 QTS OF OIL OR MORE EVERY 1500 MILES. CAUSING MY PLUGS TO FOUL OUT AND CHECK ENGINE CODE (0300) MULTIPLE CYLINDER MISFIRE CAUSING CAR TO HAVE SLUGGISH ACCELERATION. I TOOK CAR IN TO CHARLES BARKER LEXUS AND WAS CHARGED A DIAG FEE AND THEN TOLD THE CAR IS BURNING OIL INTERNALLY AND WOULD BE $4100 PLUS PARTS FOR FURTHER DIAG. LEXUS OFFERED A CUSTOMER SU... Read more
Incident date: Jun 15, 2016
EXCESSIVE OIL CONSUMPTION. VEHICLE BURNS 3 1/2 QTS OF OIL OR MORE EVERY 1500 MILES. CAUSING MY PLUGS TO FOUL OUT AND CHECK ENGINE CODE (0300) MULTIPLE CYLINDER MISFIRE CAUSING CAR TO HAVE SLUGGISH ACCELERATION. I TOOK CAR IN TO CHARLES BARKER LEXUS AND WAS CHARGED A DIAG FEE AND THEN TOLD THE CAR IS BURNING OIL INTERNALLY AND WOULD BE $4100 PLUS PARTS FOR FURTHER DIAG. LEXUS OFFERED A CUSTOMER SU... Read more
Incident date: Jun 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. UPON ATTEMPTING TO PULL INTO A PARKING SPACE, THE STEERING WHEEL LOCKED. THE CONTACT WAS UNABLE TO GET THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TURNED OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). T... Read more
Incident date: Jun 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. UPON ATTEMPTING TO PULL INTO A PARKING SPACE, THE STEERING WHEEL LOCKED. THE CONTACT WAS UNABLE TO GET THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TURNED OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). T... Read more
Incident date: Jun 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. UPON ATTEMPTING TO PULL INTO A PARKING SPACE, THE STEERING WHEEL LOCKED. THE CONTACT WAS UNABLE TO GET THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TURNED OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). T... Read more
Incident date: Jun 15, 2016
AIRBAG LIGHT IN THE DASHBOARD BLINKING. AT FIRST, RESTARTING THE CAR WILL TAKE CARE OF THE ISSUE BUT RECENTLY, IT JUST BLINKS CONTINUOUSLY. I BOUGHT THE CAR AT CARMAX AND CAR HAS 90K MILES IN IT, IT'S A LITTLE OVER 30 DAYS AFTER I PURCHASED AT CARMAX WHEN THE AIRBAG LIGHT STARTED BLINKING. FOR NO REASON. I WAS NOT IN ANY ACCIDENT. IF THE LIGHT TURNED ON WITHIN THE 30 DAY PERIOD OF PURCHASE, I MIGH... Read more
Incident date: May 24, 2016
WHILE DRIVING THE CAR ON CITY STREETS I ATTEMPTED A U TURN WITH THE VEHICLE AS I WAS COMPLETING THE U TURN THE TRANSMISSION MADE A WEIRD NOISE AND THEN THERE WAS NOTHING. NO FORWARD OR REVERSE AND WHEN I PUT THE VEHICLE IN PARK IT ACTED LIKE IT WAS IN NEUTRAL. I HAD TO PUT THE EMERGENCY BRAKE ON TO KEEP THE CAR FROM ROLLING. HAD TO HAVE THE VEHICLE TOWED TO MY HOUSE 115 MILES AWAY. HE CAR ONLY HAS... Read more
Incident date: Apr 13, 2007
THE ABOVE VIN IS FOR A VEHICLE THAT I OWN BUT HAVE OWNED FOR ONLY A COUPLE OF WEEKS. IT HAS NOT EXPERIENCED ANY SAFETY ISSUES OVER THE SHORT PERIOD THAT I HAVE OWNED IT. SINCE I PURCHASED THE CAR I HAVE BECOME AWARE THAT SIMILAR 2000 AND 2001 MODEL YEARS LX470S HAVE EXPERIENCED VEHICLE STABILITY CONTROL (VSC) PROBLEMS THAT SEEM TO REPRESENT A SAFETY CONCERN. I HAVE SUBMITTED A COPY OF A THR... Read more
Incident date: Jan 12, 2015
ON THE INSTRUMENT PANEL THE PEEDOMETER NEEDLE AND NUMBERS ARE GOING BLACK.THIS IS ALL THE TIME.
Incident date: Jan 12, 2015
ON THE INSTRUMENT PANEL THE PEEDOMETER NEEDLE AND NUMBERS ARE GOING BLACK.THIS IS ALL THE TIME.
Incident date: Jun 16, 2016
DRIVING ON HIGHWAY, APPROXIMATELY 60 MPH WITH SUNROOF CLOSED - NO OTHER CARS OR OVERPASS NEARBY - AND SUNROOF EXPLODED, RAINING GLASS INSIDE. JAGGED GLASS EDGES POINTED OUTWARD, INDICATING FORCE OF EXPLOSION FROM INSIDE.
Incident date: Jun 16, 2016
TOLD BEFORE PURCHASING THAT TRANSMISSION WAS REBUILT. NOT SHIFTING PROPERLY. I WAS TOLD IT WAS AN ELECTRICAL ISSUE POWER TRAIN. I ALSO AM NOT VISIBLE TO MOST DRIVERS IN THE WE MORNING DUSK DARK HOURS OF THE DAYS DUE TO LIGHTING. PULLED OVER BY LAW ENFORCEMENT A FEW TIMES IN REGARDS TO THE LIGHTS. ONE OWNER BEFORE ME AND DID NOT GET ANY RECALLS DONE. I CALLED LEXUS @ GRAPEVINE TX AND THEY TOLD ME T... Read more
Incident date: Jun 16, 2016
TOLD BEFORE PURCHASING THAT TRANSMISSION WAS REBUILT. NOT SHIFTING PROPERLY. I WAS TOLD IT WAS AN ELECTRICAL ISSUE POWER TRAIN. I ALSO AM NOT VISIBLE TO MOST DRIVERS IN THE WE MORNING DUSK DARK HOURS OF THE DAYS DUE TO LIGHTING. PULLED OVER BY LAW ENFORCEMENT A FEW TIMES IN REGARDS TO THE LIGHTS. ONE OWNER BEFORE ME AND DID NOT GET ANY RECALLS DONE. I CALLED LEXUS @ GRAPEVINE TX AND THEY TOLD ME T... Read more
Incident date: Jun 16, 2016
TOLD BEFORE PURCHASING THAT TRANSMISSION WAS REBUILT. NOT SHIFTING PROPERLY. I WAS TOLD IT WAS AN ELECTRICAL ISSUE POWER TRAIN. I ALSO AM NOT VISIBLE TO MOST DRIVERS IN THE WE MORNING DUSK DARK HOURS OF THE DAYS DUE TO LIGHTING. PULLED OVER BY LAW ENFORCEMENT A FEW TIMES IN REGARDS TO THE LIGHTS. ONE OWNER BEFORE ME AND DID NOT GET ANY RECALLS DONE. I CALLED LEXUS @ GRAPEVINE TX AND THEY TOLD ME T... Read more
Incident date: Jun 18, 2016
THIS CAR -- PURCHASED IN 2003 -- HAS NEVER LEFT FLORIDA. IT RESIDES IN A HUMID, HOT AREA, PARKED OUTDOORS. ARE THE AIRBAGS IN THIS CAR SAFE? WILL THEY BE RECALLED? IF SO, WHEN? WHAT SHOULD I DO IN THE MEANTIME? THANK YOU.
Incident date: Jan 1, 2009
CRACKED DASHBOARD WITH SHINY SPOTS THAT GIVE GLARE WHEN DRIVING IN THE SUN.THIS IS AN ISSUE WHENEVER THE CAR IS IN MOTION ON ANY SURFACE (STREET, HIGHWAY, TURNING, ETC). WE RECEIVED ZLD WARRANTY ENHANCEMENT NOTIFICATION AND GOT ON LOCAL DEALERSHIP (GRAPEVINE, TEXAS) "WILL CALL" LIST OVER A YEAR AGO. DEALERSHIP CONTINUES TO SAY THEY WILL CALL WHEN PART IS AVAILABLE. ONLINE IT APPEARS THE ONLY PEOPL... Read more
Incident date: Jun 16, 2016
ON 06/16/16 I PULLED INTO DRIVEWAY ENGAGE EMERGENCY BRAKES PLACE VEHICLE IN PARK AND GOT OFF. IMMEDIATELY I REALIZED VEHICLE WAS ROLLING FORWARD I ATTEMPTED TO START TO BRAKE AND GOT NOTHING. I NOTICED THAT VEHICLE WAS IN REVERSE I ATTEMPTED TO PLACE IN PARK AND GOT NOTHING LEVER WAS FREE SLIDING NOT ENGAGING ANY GEARS. I IMMEDIATELY GOT ONLINE TO ATTEMPT TO TROUBLESHOOT ISSUE AND RAN INTO A HANDF... Read more
Incident date: Jun 11, 2016
TL* THE CONTACT OWNS A 2009 LEXUS RX350. WHILE DEPRESSING THE BRAKE PEDAL AT 5 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING, WENT OVER A CURB, AND DOWN A 7-8 FOOT STEEP EMBANKMENT AND OVER A HIGH CURB AT THE TOP. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE AND THEN ROLLED BACKWARDS. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE ... Read more
Crash
Incident date: Jun 10, 2016
WHILE DRIVING WITH THE VEHICLE ON CRUISE CONTROL, THE VEHICLE WENT FROM 75 MPH TO 0 ON THE INTERSTATE. I WAS ABLE TO COAST INTO A NEARBY REST AREA. AT THIS POINT THE CAR WOULD START, BUT NONE OF THE SYSTEMS WOULD OPERATE. THE DASH DISPLAYED SEVERAL SYSTEM FAILURES TO INCLUDE THE HYBRID SYSTEM, CHECK ENGINE, PRE-COLLISION SYSTEM, BRAKING SYSTEM AND ALL-WHEEL DRIVE SYSTEM. THIS IS A BRAND NEW VE... Read more
Incident date: Jun 10, 2016
WHILE DRIVING WITH THE VEHICLE ON CRUISE CONTROL, THE VEHICLE WENT FROM 75 MPH TO 0 ON THE INTERSTATE. I WAS ABLE TO COAST INTO A NEARBY REST AREA. AT THIS POINT THE CAR WOULD START, BUT NONE OF THE SYSTEMS WOULD OPERATE. THE DASH DISPLAYED SEVERAL SYSTEM FAILURES TO INCLUDE THE HYBRID SYSTEM, CHECK ENGINE, PRE-COLLISION SYSTEM, BRAKING SYSTEM AND ALL-WHEEL DRIVE SYSTEM. THIS IS A BRAND NEW VE... Read more
Incident date: Jun 10, 2016
WHILE DRIVING WITH THE VEHICLE ON CRUISE CONTROL, THE VEHICLE WENT FROM 75 MPH TO 0 ON THE INTERSTATE. I WAS ABLE TO COAST INTO A NEARBY REST AREA. AT THIS POINT THE CAR WOULD START, BUT NONE OF THE SYSTEMS WOULD OPERATE. THE DASH DISPLAYED SEVERAL SYSTEM FAILURES TO INCLUDE THE HYBRID SYSTEM, CHECK ENGINE, PRE-COLLISION SYSTEM, BRAKING SYSTEM AND ALL-WHEEL DRIVE SYSTEM. THIS IS A BRAND NEW VE... Read more
Incident date: Jun 15, 2010
TL* THE CONTACT OWNS A 2004 LEXUS LS430. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MLEAGE WAS UNKNOWN. UPDATED 09/08/16*LJ *CN
Incident date: Jun 13, 2016
I WENT TO GET SOMETHING OUT OF THE BACK OF MY LEXUS, WHICH WAS PARKED IN MY GARAGE, AND THE HANDLE TO THE REAR DOOR LATCH IS "MELTED". I WENT TO MANUALLY OPEN THE REAR POWER DOOR AND THE PLASTIC OR RUBBER THAT WAS COVERING THE MANUAL BUTTON WAS MELTED AND STICKY. I KEEP MY CAR IN MY GARAGE WHEN I'M NOT RUNNING ERRANDS OR AT WORK. NOT SURE WHEN IT "MELTED" CAUSE I USUALLY USE THE POWER DOOR BUTT... Read more
Incident date: May 5, 2016
THE HYBRID COMPUTER SYSTEM SHORTED DUE TO A LEAK WHERE THE ROOF RACK CONNECTS TO THE ROOF. THIS COMPUTER IS BELOW THE REAR SEAT AND IS NEXT TO THE HYBRID BATTERIES. THIS COMPARTMENT SHOULD BE SEALED TO PREVENT WATER INTRUSION, AND IN NO SITUATION SHOULD WATER FROM THE ROOF BE ABLE TO REACH THIS COMPARTMENT. WATER ENTERING THIS AREA IS EXTREMELY DANGEROUS AND COULD CAUSE A FIRE OR THE CAR TO CEA... Read more
Incident date: Nov 20, 2015
RECEIVED A LETTER FROM LEXUS ON 11/20/2015 AND SPOKE TO LEXUS OF SAN ANTONIO, TX.,NORTH CENTRAL PARK. THE LETTER INDICATED THAT THE ENTIRE DASH BOARD HAD TO BE REPLACE DUE TO A FAULT OF COMPANY'S DEFECT EFFECTING THE AIRBAGS. I HAVE SINCE THEN RECEIVED A SECOND LETTER, AS IT WAS STATED, ON THE FIRST LETTER THAT A REPLACEMENT WOULD COME IN TO REPLACE THE OLD DEFECTIVE ONE. SINCE THEN LEXUS OF SAN A... Read more
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT THE BRAKES FELT ABNORMAL AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. TWO WEEKS LATER, WHILE ATTEMPTING TO MAKE A U TURN, THE BRAKES SEIZED AND THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED... Read more
LEXUS
ES350
(2016) - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jun 7, 2016
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2016 LEXUS ES350. WHILE LEAVING A PARKING LOT, THE NAVIGATION SYSTEM FAILED AND AFFECTED THE RADIO. THE CONTACT RESTARTED THE ENGINE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Incident date: Jun 5, 2016
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING APPROXIMATELY 45 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. AS A RESULT, THE BRAKES, POWER STEERING, AND THE WINDOWS BECAME INOPERABLE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAIL... Read more
Incident date: May 17, 2016
I BRING MY LEXUS FOR OIL CHANGE AND WAS TOLD THAT THE WATER PUMP WAS LEAKING AND THE RACK AND PIN IN THE STEER WHEEL IS LEAK COST OF TOTAL REPAIR AT LEXUS WOULD BE $2650
Incident date: Jan 1, 2016
LARGE SCALE DESILVERING OF THE REAR VIEW MIRROR HAS LEAD TO THE APPEARANCE OF BLACK SPOTS AND LOSS OF REFLECTIVITY. THE SIGNIFICANT LOSS OF REFLECTIVITY HAS RESULTED IN DIFFICULTY SEEING OBJECTS IN THE REAR VIEW MIRROR AND DANGEROUS DRIVING CONDITIONS, ESPECIALLY DURING LANE CHANGE MANEUVERS. THIS HAS BEEN A LONG-STANDING ISSUE WITH AN UNKNOWN START DATE (PRIOR TO THE DATE GIVEN BELOW). ADDITIONAL... Read more
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT THE LEATHER MATERIAL ON THE DRIVER SEAT WAS PEELING OFF. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED TO BE A RESULT OF WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Incident date: Jun 3, 2016
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. WHEN THE CONTACT DISENGAGED THE AIR CONDITION COMPRESSOR, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITION COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jun 3, 2016
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. WHEN THE CONTACT DISENGAGED THE AIR CONDITION COMPRESSOR, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITION COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NO... Read more