Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 9, 2016
MY DASH ON MY CAR IS SHINY AND STICKY FROM THE DEFECTED METERIAL IT IS MADE OUT OF AND CAUSES GLARE FROM THE WINDSHIELD WHEN DRIVING. DOOR PANELS ARE ALSO LEAVING STICKY RESIDUE BEHIND ON MY HANDS WHEN I TOUCH THE DOOR PANEL. LEXUS DEALERSHIP ADMITS FROM 2006 TO 2008 THERE IS A DEFECT IN THE INTERIOR METERIALS MELTING AND BECOMING STICKY, BUT WILL NOT DO ANYTHING TO FIX IT BECAUSE I AM OUT OF WARR... Read more
Incident date: May 10, 2016
I WAS DRIVING DOWN THE STREET DOING ABOUT 40 OR SO AND ALL FOUR WHEELS LOCKED UP AT ONCE SUDDENLY. IT CAUSING THE CAR TO A COME PLEAT STOP IN THE ROAD. THE CAR BEHIND ME HAD TO LOCK UP ALL MOST CAUSING A ACCIDENT.
Incident date: Jul 1, 2015
DASHBOARD AND DOOR PANELS ARE LIQUEFYING. THE MELTING DASHBOARD IS CREATING A HAZE ON THE WINDSHIELD THAT'S OBTRUSIVE FOR SAFE DRIVING. THE DOOR PANELS ARE CRACKING EVERY WHERE.
Incident date: Jul 1, 2015
DASHBOARD AND DOOR PANELS ARE LIQUEFYING. THE MELTING DASHBOARD IS CREATING A HAZE ON THE WINDSHIELD THAT'S OBTRUSIVE FOR SAFE DRIVING. THE DOOR PANELS ARE CRACKING EVERY WHERE.
Incident date: Aug 5, 2014
TL* THE CONTACT OWNS A 2007 LEXUS GS350. DURING RAINY WEATHER OR WHILE THE VEHICLE WAS AT A CAR WASH, WATER WOULD LEAK INTO THE HEADLIGHT CASING. THE ISSUE CAUSED THE FUSES TO FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE HEADLIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Incident date: Aug 5, 2014
TL* THE CONTACT OWNS A 2007 LEXUS GS350. DURING RAINY WEATHER OR WHILE THE VEHICLE WAS AT A CAR WASH, WATER WOULD LEAK INTO THE HEADLIGHT CASING. THE ISSUE CAUSED THE FUSES TO FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE HEADLIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Incident date: Dec 8, 2015
2012 POWER STEERING RACK FAILED. LEAKING AT THE RUBBER SEAL BOOT ON RIGHT SIDE UNDER VEHICLE. USED A REBUILT PART TO REPLACE IT. 2015 DECEMBER, POWER STEERING FLUID LEAKED OUT OF FLUID CASING ALL OVER THE GROUND. I PULLED OFF OF THE TOLL RD BECAUSE OF THE NOISE. TOOK IT TO LEXUS AND DIAGNOSED POWER STEERING RACK NEEDS TO BE REPLACED AGAIN BECAUSE RUBBER SEAL BOOT IS LEAKING AGAIN. THEY HAVE... Read more
Incident date: Mar 15, 2016
I JUST PURCHASED THIS USED 2014 LEXUS GX 460 WITH 27,500 MILES WHEN THE VEHICLE IS IN MOTION AT 40 MPH OR MORE I NOTICED THE PASSENGER FRONT SEAT VIBRATION OR SHAKE,I TOOK IT INTO TO HAVE IT CHECK OUT THE DEALERSHIP TOLD ME THAT MY ALIGNMENT AND BALANCE ARE GOOD AND THE SEAT VIBRATION THAT'S NORMAL.
Incident date: Feb 23, 2015
TL* THE CONTACT OWNS A 2006 LEXUS GX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V065000 (EXTERIOR LIGHTING). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: May 5, 2016
WHEN DRIVING ON A HIGHWAY, WARNING LIGHTS "CHECK ABS" "CHECK VSC SYSTEM" "CHECK BRAKE SYSTEM" "BRAKE MALFUNCTION" "STOP THE VEHICLE IN A SAFE PLACE IMMEDIATELY. CONTACT A DEALER" SUDDENLY CAME ON AND A 5 OTHER LIGHTS ALSO CAME UP. IT WAS SCARY ME SO MUCH. I HAD TO PULL OVER AND STOP. AFTER CHECKING TO SURE THE BRAKE STILL FUNCTION, I SLOWLY DRIVE HOME WITH THE EMERGENCY LIGHT ON. CAME HOME, I DID ... Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Jul 1, 2003
IT IS A KNOWN PROBLEM THAT ALOT OF THESE MADE ARE MISSING THE RELAYS FOR THE FOGLIGHTS AND REAR HEAT, AND PARKING BRAKES FREEZE UP.
Incident date: Jul 1, 2003
IT IS A KNOWN PROBLEM THAT ALOT OF THESE MADE ARE MISSING THE RELAYS FOR THE FOGLIGHTS AND REAR HEAT, AND PARKING BRAKES FREEZE UP.
Incident date: Jul 1, 2003
IT IS A KNOWN PROBLEM THAT ALOT OF THESE MADE ARE MISSING THE RELAYS FOR THE FOGLIGHTS AND REAR HEAT, AND PARKING BRAKES FREEZE UP.
Incident date: Dec 1, 2010
DASHBOARD PASSENGER SIDE AIRBAG COVER IS BULGING AND DETERIATING, CONCERN IT MAY POP OPEN, DEALSHIP WILL NOT FIX SINCE ITS OUT OF WARRANTY, THEY WILL REPAIR IT FOR $2500, DEFINETLY A MANIFACTURE DEFECT BUT THEY DON'T CARE! THANKS!
Incident date: May 3, 2016
SEVERAL INTERIOR PARTS ARE MELTING. LEXUS IS AWARE AND AUTHORIZED A REPAIR IN CERTAIN MODELS, BUT THEY HAVE NOT ISSUED A RECALL TO STAND BEHIND THEIR PRODUCT. I NEED YOUR ASSISTANCE IN FORCING THE ISSUE. FINALLY, I JUST REMEMBERED TO GOOGLE THIS TODAY AND WAS VERY SURPRISED BY WHAT I DISCOVERED.
Incident date: Jul 9, 2015
2005 LEXUS RX330. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD IS VERY STICKY, HAS CRACKS AND NEEDS TO BE REPLACED. DEALERSHIP INFORMS CONSUMER REPLACEMENT DASHBOARD STILL ON BACK ORDER. *SMD
Incident date: Sep 1, 2015
MY PASSENGER AIRBAG LIGHT CAME ON. I TOOK IT TO THE DEALER AND WAS TOLD IT WOULD BE VERY COSTLY TO EXAMINE AND CORRECT BECAUSE THE PASSENGER SEAT WOULD HAVE TO BE REMOVED, ALSO THE TECHNICIAN TOLD ME THAT MY PASSENGER AIRBAG MAY NOT WORK IF I WERE IN A CRASH. I CAN'T AFFORD THE COST TO REPAIR.
Incident date: Jan 1, 2016
THE CAR HAS A SYSTEM JUST LIKE A COMPUTER. THE 'MOUSE' HAS A LIGHT THAT FLITS OVER THE SCREEN. IT IS VERY HARD TO CONTROL WHILE DRIVING AND I FIND IT MORE DANGEROUS THEN TEXTING WHILE DRIVING. YOU REALLY SHOULD LOOK INTO THIS.
Incident date: Apr 30, 2016
CAR SUDDENLY ACCELERATED RAPIDLY FROM VERY SLOW SPEED IN HYBRID MODE WHEN IN PROCESS OF STOPPING TO PARK BEHIND ANOTHER CAR ON FRIENDS PROPERTY, RESULTING RAMMING CAR AHEAD.
Crash
Incident date: Apr 30, 2016
THE PROBLEM THAT MANY IS250 LEXUS OWNERS ARE HAVING WITH THE FRONT TIRES WEARING OUT OR TEARING FROM THE INSIDE. I HAVE FOUND THAT THE ISSUE IS THE SUSPENSION WHERE THE FRONT TIRE AND A COTTER PIN MEET EVERY TIME YOU HIT A BUMP OR POT HOLE. THIS HAS CAUSED GREAT DAMAGE TO BOTH FRONT TIRES TO THE EXTENT WHERE YOU CAN SEE THE STEEL BELT. LEXUS HAS GONE AS FAR AS TO BLAME THE TIRE MANUFACTURE AND HAS... Read more
Incident date: Apr 30, 2016
THE PROBLEM THAT MANY IS250 LEXUS OWNERS ARE HAVING WITH THE FRONT TIRES WEARING OUT OR TEARING FROM THE INSIDE. I HAVE FOUND THAT THE ISSUE IS THE SUSPENSION WHERE THE FRONT TIRE AND A COTTER PIN MEET EVERY TIME YOU HIT A BUMP OR POT HOLE. THIS HAS CAUSED GREAT DAMAGE TO BOTH FRONT TIRES TO THE EXTENT WHERE YOU CAN SEE THE STEEL BELT. LEXUS HAS GONE AS FAR AS TO BLAME THE TIRE MANUFACTURE AND HAS... Read more
Incident date: Apr 28, 2016
MY 2004 LEXUS RX330 WAS STOPPED IN A PARKING LOT WITH MY FOOT ON THE BRAKE ABOUT TO GET READY TO LET A PASSENGER LEAVE THE VEHICLE. THE CAR WAS STATIONARY AND NOT MOVING. WHEN SUDDENLY THE CAR ACCELERATED TO FULL THROTTLE. WITHIN SECONDS THE CAR TOOK OFF AND JUMPED A CURB AND DROVE AT FULL THROTTLE. AS SOON AS I REALIZED WHAT WAS HAPPENING, I THEN PRESSED HARD ON THE BRAKE AND WAS FINALLY ABLE ... Read more
Incident date: Apr 5, 2016
TL* THE CONTACT OWNS A 1993 LEXUS ES300. THE CONTACT STATED THE VEHICLE DID NOT START. THE CONTACT REPLACED THE BATTERY TWICE, STATED THAT THE VEHICLE STARTED FOR A WHILE, AND THEN FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 293,095. THE VIN WAS NOT AVAILABLE.
Incident date: Apr 2, 2014
TAKATA RECALL HEADLIGHTS TURN ON AND OFF WHILE DRIVING IT HAPPENS THE WHOLE TIME THE LIGHTS ARE ON SOMETIMES THEY WON'T TURN BACK ON THERE IS TOO MANY COMPLAINTS FOR THIS NOT TO BE A RECALL
Incident date: Jan 1, 2010
DASHBOARD IS MELTING ON MY 2002 IS300. THIS IS A SAFETY HAZARD CAUSING GLARE ON WINDSHIELD. ALSO THE STICKY BLACK DASH GETS ON OUR SKIN AND LIKELY HAS HARMFUL CHEMICALS THAT IS BEING ABSORBED IN OUR BODIES. LEXUS REFUSES TO REPAIR THIS KNOWN DEFECT AND MY VEHICLE HAS NOT BEEN INCLUDED IN THE RECALL. I ALWAYS THOUGHT LEXUS WAS THE TOP BRAND FOR RELIABILITY AND QUALITY. MY VIEWPOINT OF LEXUS BRAND H... Read more
Incident date: Apr 22, 2016
TL* THE CONTACT OWNS A 2016 LEXUS RX450H. WHILE DRIVING 60 MPH, THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK DESIGN WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Incident date: Apr 22, 2016
THIS IS THE THIRD INCIDENT OF UNEXPECTED ACCELERATION AND HAPPENED ON 4/22/2016 AT ABOUT 1PM. I WAS IN EV MODE, DRIVING TO PARK WHEN ALL OF A SUDDEN THE CAR SHIFTED TO "GAS" AND ACCELERATED RAPIDLY. I WAS ABLE TO STOMP ON THE BREAKS AND STOPPED TO CAR ABOUT A FOOT BEFORE HITTING A CAR IN FRONT. AFTER MY DR APPOINTMENT AT 2PM, I BROUGHT THE CAR INTO THE LEXUS DEALER IN MAPLEWOOD, MN AND EXCHANGED I... Read more
Incident date: Apr 14, 2016
TL* THE CONTACT OWNS A 2004 LEXUS ES330. WHILE DRIVING 35 MPH, THE AIR BAG LIGHT ILLUMINATED, AND THE CRUISE CONTROL, FUEL GAUGE, AND HORN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENTIRE ELECTRICAL HOUSING SYSTEM OF THE FRONT PASSENGER SEAT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MIL... Read more
Incident date: Apr 22, 2016
BRAND NEW CAR. ON FREEWAY MIDDLE LANE IN RUSH HOUR AND LOST THROTTLE. LUCKILYI ABLE TO GET OFF FREEWAY AND CALLED TOW TRUCK AND WENT TO DEALER. TOLD IT IS THROTTLE. 2 MONTH OLD CAR AND 1500 MILES. I AM SCARED IT SUDDENLY STOPPED WORKING AND AM GLAD I DID NOT MEET AN ACCIDENT BUT SCARED ABOUT THIS ESPECIALLY AS NEW CAR. THIS IS SAFETY HAZARD. CAR ERRORS ON PANEL WHEN IT FAILED SAID; ENGINE,... Read more
Incident date: Mar 1, 2016
THE CAR START FLASHING DRIVER AIR BAG LIGHTS, I TOOK MECHANIK IT'S GIVING SOME CODES. WHEN WE CONTACT THE DEALER TO SEE WHAT'S GOING ON THEY SAYT THAT MANUFACTURE IS EXTENDET WARRANTY TO 72 MONTS OR 72000 MILES, BECAUSE OF DEFECTIVE PARTS, BUT MY CAR STAR HAVING PROBLEM WHEN I HAVE 87000 MILES. I DON'T UNDERSTAND IF THE PART DEFECTIVE WHY NOT PUT A RECALL? ITS NOT SAFE TO DRIVE WHEN I KNOW THE... Read more
Incident date: Apr 1, 2015
TAKATA RECALL BOUGHT THIS VEHICLE ABOUT A YEAR AGO AND HAVE NOT RECEIVED ANY NOTICE ON WHAT TO DO TO GET THIS FIXED.
Incident date: Apr 3, 2015
THE RUBBER COVER FOR THE REAR HATCH IS "MELTING" VERY STICKY AND WILL NOT OPEN THE DOOR.
Incident date: Apr 20, 2013
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR AND OIL WAS LEAKING FROM THE PANEL OF ALL THE VEHICLE DOORS. THE CONTACT STATED THAT THE REAR PASSENGER AND FRONT DRIVER SIDE DOOR PANELS LEAKED MORE OIL. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE TWO YE... Read more
1 injured
Incident date: Mar 25, 2016
TL* THE CONTACT OWNS A 2016 LEXUS ES300H. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE VEERED OFF THE ROAD AND CRASHED INTO AN EMBANKMENT WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THE PRE COLLISION AND LANE DEPARTURE ASSIST FAILED. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A TOW YARD AND THEN A COLLISION CENTER WHERE T... Read more
Crash
Incident date: Mar 25, 2016
TL* THE CONTACT OWNS A 2016 LEXUS ES300H. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE VEERED OFF THE ROAD AND CRASHED INTO AN EMBANKMENT WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THE PRE COLLISION AND LANE DEPARTURE ASSIST FAILED. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A TOW YARD AND THEN A COLLISION CENTER WHERE T... Read more
Crash
Incident date: Mar 25, 2016
TL* THE CONTACT OWNS A 2016 LEXUS ES300H. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE VEERED OFF THE ROAD AND CRASHED INTO AN EMBANKMENT WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THE PRE COLLISION AND LANE DEPARTURE ASSIST FAILED. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A TOW YARD AND THEN A COLLISION CENTER WHERE T... Read more
Crash
Incident date: Apr 19, 2016
REAR VIEW MIRROR HAS BLACK SPOTS FORMING. IT IS OBSTRUCTING THE VIEW FROM THE REAR VIEW MIRROR THUS CREATING A POTENTIAL SAFETY HAZARD. BLACK SPOTS ARE FORMING INSIDE THE MIRROR AND NOT ON THE SURFACE.
Incident date: Apr 6, 2016
THE SIDE WALL ON REAR DRIVER SIDE TIRE FAILED AT 3950 MILES WHEN TIRE WARNING CAME ON MY DASHBOARD. THE DEALERSHIP TOLD ME THAT THERE IS NO TIRE WARRANTY. I TRIED THE LEXUS CUSTOMER SERVICE. THEY ASKED ME TO UPLOAD TIRE CHANGE INFORMATION SINCE I HAD ALREADY CHANGED MY TIRES AT LOCAL TIRE SHOP. THEN THE CASE MANAGER SHUT DOWN THE COMPLAINT WITH THE SAME EXPLANATION THAT FACTORY TIRES DON'T CARRY A... Read more
Incident date: Jun 1, 2010
IT HAS SEVERE DETERIORATION ON THE INSIDE DOOR AND CAB PANELS CAUSED BY A MATERIAL USED BY LEXUS THAT UNDER EXTREME HEAT WAVES LIKE THE ONE'S WE EXPERIENCED IN SOUTH FLORIDA, MAKES THE SURFACE OF THIS MATERIAL SOFT TO THE TOUCH, RUBBERY TYPED, STAINING ANYTHING IT COMES IN CONTACT WITH.
Incident date: Mar 1, 2016
THE DRIVER AIRBAG LIGHT IS FLASHING. TAKE TO MECHANIK RESET IT IS NOT GOING AWAY . ITS NOT SAFE TO DRIVE WHEN AIRBAG IS NOT FUNCTIONING NORMALLY
Incident date: Apr 5, 2016
HAD AIRBAG RECALL DONE ABOUT 1500 MILES AGO, AIR BAG WARNING LIGHT IS NOW ON , STEADY ,ALL THE TIME
Incident date: Nov 2, 2015
NHTSA RECALL 15V728 WAS ISSUED ON 11/3/2015. LEXUS HAS AN TEMPORARY FIX THAT SIMPLY DISABLES THE PRE-COLLISSION SYSTEM. THERE HAS BEEN NO FIX FOR THE PROBLEM AND I HAVE HAD NO SUCCESS GETTING ANY INFORMATION ABOUT WHEN IT WILL BE FIXED. THE PRE-COLLISION SYSTEM APPLIES TO WHEN THE VEHICLE IS IN MOTION.
Incident date: Apr 11, 2016
I WAS DRIVING ABOUT 5MPG WHILE PULLING INTO A PARKING SPACE. CAR WAS IN EV MODE. ALL OF A SUDDEN THE CAR ACCELERATED; STEPPED REALLY HARD ON THE BRAKES AND THE CAR FINALLY STOPPED ABOUT 2-3 INCHES BEFORE THE SIGN. 04/11/2016.
Incident date: Apr 13, 2016
AIRBAG WARNING LIGHT CAME ON. DEALER SAYS FAULTY INSTRUMENT PANEL WIRE HARNESS WHICH RENDERS MY AIRBAGS INOPERABLE. COST TO REPAIR IS $3,600 WITH LEXUS OF CARLSBAD. $2,000 FOR THE PART ALONE AND $1,600 FOR LABOR. THIS SEEMS LIKE A SAFETY RELATED MANUFACTURING DEFECT THAT LEXUS WILL NOT TAKE RESPONSIBILITY FOR.
Incident date: Apr 12, 2016
BRAKE MALFUNCTION ERROR WAS SHOWN ON THE SPEEDOMETER SCREEN WITH FIVE LIGHTS (ABS, VSC, BRAKE, TRACTION CONTROL LIGHT, AND WARNING LIGHT). THE BRAKE PEDAL BECAME VERY SOFT AND THE VEHICLE CAME TO ABRUPT STOPS. ON OTHER OCCASIONS THE BRAKE PEDAL BECAME HARD AS A ROCK AND ALSO MADE THE VEHICLE COME TO A JERKING STOP. PULSATION AND NOISE WERE ALSO NOTED. DEALER ADVISED THAT THE BRAKE ACTUATOR PART (4... Read more
Incident date: Apr 12, 2016
BRAKE MALFUNCTION ERROR WAS SHOWN ON THE SPEEDOMETER SCREEN WITH FIVE LIGHTS (ABS, VSC, BRAKE, TRACTION CONTROL LIGHT, AND WARNING LIGHT). THE BRAKE PEDAL BECAME VERY SOFT AND THE VEHICLE CAME TO ABRUPT STOPS. ON OTHER OCCASIONS THE BRAKE PEDAL BECAME HARD AS A ROCK AND ALSO MADE THE VEHICLE COME TO A JERKING STOP. PULSATION AND NOISE WERE ALSO NOTED. DEALER ADVISED THAT THE BRAKE ACTUATOR PART (4... Read more
Incident date: Apr 12, 2016
BRAKE MALFUNCTION ERROR WAS SHOWN ON THE SPEEDOMETER SCREEN WITH FIVE LIGHTS (ABS, VSC, BRAKE, TRACTION CONTROL LIGHT, AND WARNING LIGHT). THE BRAKE PEDAL BECAME VERY SOFT AND THE VEHICLE CAME TO ABRUPT STOPS. ON OTHER OCCASIONS THE BRAKE PEDAL BECAME HARD AS A ROCK AND ALSO MADE THE VEHICLE COME TO A JERKING STOP. PULSATION AND NOISE WERE ALSO NOTED. DEALER ADVISED THAT THE BRAKE ACTUATOR PART (4... Read more