Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
LEXUS
ES350
(2016) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jun 7, 2016
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2016 LEXUS ES350. WHILE LEAVING A PARKING LOT, THE NAVIGATION SYSTEM FAILED AND AFFECTED THE RADIO. THE CONTACT RESTARTED THE ENGINE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Incident date: Jun 5, 2016
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING APPROXIMATELY 45 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. AS A RESULT, THE BRAKES, POWER STEERING, AND THE WINDOWS BECAME INOPERABLE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAIL... Read more
Incident date: May 17, 2016
I BRING MY LEXUS FOR OIL CHANGE AND WAS TOLD THAT THE WATER PUMP WAS LEAKING AND THE RACK AND PIN IN THE STEER WHEEL IS LEAK COST OF TOTAL REPAIR AT LEXUS WOULD BE $2650
Incident date: Jan 1, 2016
LARGE SCALE DESILVERING OF THE REAR VIEW MIRROR HAS LEAD TO THE APPEARANCE OF BLACK SPOTS AND LOSS OF REFLECTIVITY. THE SIGNIFICANT LOSS OF REFLECTIVITY HAS RESULTED IN DIFFICULTY SEEING OBJECTS IN THE REAR VIEW MIRROR AND DANGEROUS DRIVING CONDITIONS, ESPECIALLY DURING LANE CHANGE MANEUVERS. THIS HAS BEEN A LONG-STANDING ISSUE WITH AN UNKNOWN START DATE (PRIOR TO THE DATE GIVEN BELOW). ADDITIONAL... Read more
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT THE LEATHER MATERIAL ON THE DRIVER SEAT WAS PEELING OFF. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED TO BE A RESULT OF WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Incident date: Jun 3, 2016
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. WHEN THE CONTACT DISENGAGED THE AIR CONDITION COMPRESSOR, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITION COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jun 3, 2016
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. WHEN THE CONTACT DISENGAGED THE AIR CONDITION COMPRESSOR, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITION COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jan 20, 2016
MY STEERING LOCKED UP WAS WINING TOOK IT IN RACK AND PINION IS LEAKING REAL BAD NO POWER STEERING DO TO LEAK..
Incident date: Dec 12, 2015
CHECK ENGINE LIGHT KEPT COMING ON. TOOK TO DEALERSHIP AND THEY SAID THEY REPAIRED PROBLEMS. WAS ACCELERATING FROM STOP LIGHT ON BUSY CITY STREET, HIGHWAY FRONTAGE ROAD AND ENGINE DIED IN MIDDLE OF INTERSECTION CAUSING NO POWER OR STEERING AND HAD TO COME/COAST TO FINAL STOP WITH NO POWER OR STEERING CAPABILITIES. ENGINE DIED AND WOULD NOT RESTART. CAR WAS DISABLED UNDER HIGHWAY BRIDGE IN BUSY INTE... Read more
Incident date: May 25, 2016
EXPERIENCED THREE INSTANCES OF UNINTENDED ACCELERATION. THE THIRD INSTANCE OF UNINTENDED ACCELERATION WAS EXTREMELY DANGEROUS AND BRAKES WOULD NOT STOP THE ACCELERATION AND FORWARD MOMENTUM. HAD TO PUT THE CAR INTO NEUTRAL TO STOP THE FORWARD MOVEMENT WHILE APPLYING THE BRAKES. IT STILL TOOK APPROXIMATELY 10 SECONDS FOR THE THROTTLE ACCELERATION AND SPINNING TIRES TO STOP. FLOOR MATS WERE ORIG... Read more
Incident date: Jun 1, 2016
I UNDERSTAND THAT MY CAR HAS A POSSIBLE PROBLEM WITH THE TAKATA AIR BAG AND I WANT THEM REPLACED BEFORE A DEATH OCCURS.
Incident date: May 25, 2016
TAKATA RECALL...MY 2006 LEXUS GS300 HAS 131,467 MILES & IS EXCESSIVELY CONSUMING OIL. I WAS TOLD BY LEXUS THAT THEY WANT TO DO A DIAGNOSTIC TESTS FOR $2300 TO TAKE THE ENGINE APART. THIS PROBLEM STARTED LAST YEAR AND IS WORSE NOW. THE LOW ENGINE OIL LIGHT COMES ON AFTER ONLY APPROXIMATELY 2,000 MILES. I HAD THE OIL TOPPED OFF & WENT BACK IN 1,000 MILES & THERE WAS HARDLY ANY OIL ON THE DIPSTICK. O... Read more
Incident date: May 25, 2016
TL* THE CONTACT OWNS A 2004 LEXUS LS430. THE CONTACT STATED THAT THE DEFROST SYSTEM FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MULTI DISPLAY FUNCTION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 143,000.
Incident date: Feb 11, 2016
TOOK MY WIFE'S CAR TO JIFFY LUBE IN KENT WA 98032 AND THE FOR GOT TO PUT OIL IN THE ENGINE SO WE CONTACTED THE JIFFY LUBE CORP..AND THEY CAME OUT DID THE WALK AROUND INSPECTION DID AND TOOK PICTURES. THAT'S ALL. WELL MY RINGS IN THE ENGINE ARE BLOWN BECAUSE OF NO OIL. SO WE TOOK THE CAR BACK TO THE JL AND THE WORKER SAID IF WE HAD ANY PROBLEMS THEY JIFFY LUBE WOULD TAKE CARE OF ANY PROBLEMS. ..... Read more
Incident date: Mar 29, 2016
MY GS 300 WAS PURCHASED IN 2008. SINCE THAT TIME THE HEADLAMPS BECAME CONDENSATED. EVENTUALLY BECAME A PROBLEM WITH FKICKRTIN/INOPERABLE.. IBWASVUBABMEVTI GET SUTI REGISTERED BECAUSE OF DEFECTIVE PART IN LAMP. I HAD BOTH REPLACED. REQUESTED LEXUS TO ASSIST WITH CISTVOF REPLACEMENT. THEY DECLINED. I WAS TOLD BY BRENNA, LEXUS HEADQUARTERS, THERE WAS A PREVIOUS LAMP RECALL. I MISSED IT. I WOUL... Read more
Incident date: May 28, 2016
I BOUGHT IT ON MAY 2015 FROM A DEALERSHIP, IT HAS NOW 150,000 MILES ON IT, RECENTLY I SAW THE ENGINE LIGHT AND VSC LIGHT CAME ON, I TOOK IT TO AUTO ZONE TO CHECK THE CODE, THEY TOLD ME THAT IT IS THE SENSOR COOLANT SYSTEM THAT MUST BE REPLACED, I TOOK IT A MECHANIC SHOP TO DO IT AND THAT NOT SOLVE THE PROBLEM AND THE MECHANIC DID A SECOND CHECK, HE FOUND THAT THE RADIATOR IS CRACK,AND THAT WILL C... Read more
Incident date: Jun 1, 2015
MY VEHICLE HAS BEEN DIAGNOSED WITH A FAULTY ABS ACTUATOR. THIS HAS MADE BRAKING HARD, SOMETIMES UNRESPONSIVE, AND DISABLES THE ABS. I TOOK IT TO THE LEXUS DEALERSHIP WHERE THIS WAS CONFIRMED AND I WAS QUOTED OVER $4,000 TO REPAIR THIS ISSUE. I CALLED LEXUS CORPORATE TO WORK OUT A DEAL, HOWEVER THEY WERE UNWILLING TO COOPERATE. LOOKING THIS ISSUE UP ON THE INTERNET IT IS ALL OVER. MANY OWNERS OF TH... Read more
Incident date: Jan 7, 2016
SIDE AIRBAGS NEAR WINDSHIELD ARE LEAKING WHEN IT RAINS. AT FIRST IT WAS A SLOW LEAK, BUT REALLY POURS IN NOW
Incident date: May 27, 2016
TL* THE CONTACT OWNS A 2006 LEXUS ES330. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT NEAR THE FRONT PASSENGER'S SIDE AIR BAG HOUSING THERE WAS A BULGE ALONG THE INNER LINING OF THE DASHBOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,838.
Incident date: May 11, 2015
HEAD ON CRASH AT 35-40 MPH. ON FRISCO, TX CITY STREET. FRONTAL AIRBAGS DID NOT DEPLOY. NO AIRBAGS DEPLOYED
Crash
2 injured
Incident date: May 11, 2016
WIFE DRIVING 45MPS IN 45 MPS ZONE CRASHED INTO TURNING DRIVER ON FRISCO, TX ROAD
Crash
2 injured
Incident date: May 10, 2016
TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED THAT WHILE STATIONARY, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE CONTACT SHUT THE VEHICLE OFF IMMEDIATELY. THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO MEDICAL ATTENTION REQUIRED. THERE WAS NO POLICE REPORT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE ... Read more
Crash
Incident date: May 10, 2016
TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED THAT WHILE STATIONARY, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE CONTACT SHUT THE VEHICLE OFF IMMEDIATELY. THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO MEDICAL ATTENTION REQUIRED. THERE WAS NO POLICE REPORT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE ... Read more
Crash
Incident date: May 21, 2016
AFTER HAVING TO REPLACE BRAKE CALIPERS, A BROKEN KEY, AND THE ENGINE OIL COOLING PIPE (WARRANTY) IN THE LAST YEAR, MY RX 350 IS HAVING TRANSMISSION SHUDDERS WITH 136K MILES. THIS IS RIDICULOUS FOR A CAR WITH THE LEXUS NAME AND PRICE. THE CAR IS HESITATING DURING SHIFTING CAUSING ISSUES WHILE DRIVING. I HAVE NOT HAD TO REPLACE THE TRANSMISSION YET, BUT WITH THE REVIEWS FOR SOME OLDER MODELS, I FEAR... Read more
Incident date: Feb 10, 2016
TAKATA RECALL. RECENTLY FINANCED A 2010 LEXUS IS250 IN DEC 2015. SHORTLY AFTER I CAN'T RECALL EXACTLY WHEN I NOTICED THE AIRBAG LIGHT WAS LIT ON, BUT I NEVER PAID MUCH ATTENTION BECAUSE I ASSUMED THAT IT WAS LIT BECAUSE IT MEANT WORKING ACTIVE. AFTER DOING RESEARCH I HAVE LEARNED THAT THIS WAS NOT THE CASE AND IS SHOWING DEFECTIVE. THIS HAS BEEN AND STILL IS A BIG CONCERN FOR MANY OWNERS FOR A S... Read more
Incident date: Mar 21, 2016
TL* THE CONTACT OWNS A 2008 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V128000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07... Read more
Incident date: Apr 18, 2016
TL* TAKATA RECALL.THE CONTACT OWNS A 2008 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V127000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DIS... Read more
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 1999 LEXUS RX300. THE BRAKE LIGHT FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 99V011000 (EXTERIOR LIGHTING), WHICH WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WA... Read more
Incident date: Feb 17, 2007
MELTING OF THE RUBBER HANDLE OF THE REAR LIFT DOOR. THE HANDLE IS EXTREMELY STICKY LIKE TAR WHICH TRANSFERS TO YOUR HAND WHEN YOU OPEN THE DOOR BY HAND. UNKNOWN IF THIS IS DUE TO ELECTRICAL PROBLEM WITH THE HANDLE OR HOT WEATHER. NOTICED THIS SEVERAL YEARS AGO WHILE TRAVELING AND FOUND THE BLACK TAR LIKE SUBSTANCE ON MY HAND. THIS VEHICLE WAS PARKED ON THE DRIVEWAY WHEN THIS PROBLEM APPARENTLY TOO... Read more
Incident date: May 5, 2014
MY DASHBOARD IS MELTING. IT'S MELTING SO BAD THIS IS SAFETY ISSUE IN MY OPINION. WHEN SUN IS SHINING OUTSIDE AROUND NOON, REFLECTION FROM MELTED DASHBOARD IS SO BAD ON WINDSHIELD, YOU CAN'T EVEN SEE IT. IF THIS LEADS TO AN ACCIDENT, I'LL SURELY SUE LEXUS FOR THIS.
Incident date: May 20, 2016
CAR HESITATES WHEN ACCELERATOR IS DEPRESSED RAPIDLY AND FULLY. VERY DANGEROUS. OCCURS FROM BOTH STANDSTILL AND WHILE IN MOTION.. TOYOTA DEALER ADVISED THIS IS CHARACTERISTIC OF TURBO ENGINE.
Incident date: May 13, 2016
BRAKE,TRAC OFF,VSC,ABS LIGHT ARE ON
Incident date: May 13, 2016
BRAKE,TRAC OFF,VSC,ABS LIGHT ARE ON
Incident date: Mar 4, 2016
THE AIRBAG DASH LIGHT HAS COME ON AND WILL NOT GO OUT.
Incident date: May 16, 2016
HI ! SO I HAVE 2006 IS250 WITH CARBON BUILDUP , I WAS DRIVING FIND I STOP AT A STOP LIGHT CAR TURN OFF OUT OF NOWHERE I TURN OFF POWER THEN TRY TO RESTART.I HAD A HARD TIME TRYING TO START THE CAR .YOU HAVE TO PUSH GAS PANDEL ..I TOLD TO MY CAR TO GLENDALE LEXUS , THEY TOLD ME THAT I HAVE CARBON BUILDUP SO SOMEHOW I END UP PAYING 800 FOR MAJOR TUNE UP
Incident date: May 16, 2016
HI ! SO I HAVE 2006 IS250 WITH CARBON BUILDUP , I WAS DRIVING FIND I STOP AT A STOP LIGHT CAR TURN OFF OUT OF NOWHERE I TURN OFF POWER THEN TRY TO RESTART.I HAD A HARD TIME TRYING TO START THE CAR .YOU HAVE TO PUSH GAS PANDEL ..I TOLD TO MY CAR TO GLENDALE LEXUS , THEY TOLD ME THAT I HAVE CARBON BUILDUP SO SOMEHOW I END UP PAYING 800 FOR MAJOR TUNE UP
Incident date: May 16, 2016
HI ! SO I HAVE 2006 IS250 WITH CARBON BUILDUP , I WAS DRIVING FIND I STOP AT A STOP LIGHT CAR TURN OFF OUT OF NOWHERE I TURN OFF POWER THEN TRY TO RESTART.I HAD A HARD TIME TRYING TO START THE CAR .YOU HAVE TO PUSH GAS PANDEL ..I TOLD TO MY CAR TO GLENDALE LEXUS , THEY TOLD ME THAT I HAVE CARBON BUILDUP SO SOMEHOW I END UP PAYING 800 FOR MAJOR TUNE UP
Incident date: Mar 30, 2016
REAR CALIPER BLEW WHILE DRIVING - ALMOST LOST BRAKES ON HIGHWAY - VEHICLE WAS UNSAFE TO DRIVE. IGNITION COILS FAILED (TWICE) WHILE DRIVING - LOST POWER - ALMOST GOT HIT BY A TRUCK STEERING FLUID LEAK - DEALER SAYS TO GET ENTIRE STEERING REPLACED OR MAY LOSE STEERING WHILE DRIVING!! ALL THIS STARTED AT A MERE 42,891 MILES - AND WE NARROWLY AVERTED POSSIBLE ACCIDENTS AT HIGH SPEED!
Incident date: Mar 30, 2016
REAR CALIPER BLEW WHILE DRIVING - ALMOST LOST BRAKES ON HIGHWAY - VEHICLE WAS UNSAFE TO DRIVE. IGNITION COILS FAILED (TWICE) WHILE DRIVING - LOST POWER - ALMOST GOT HIT BY A TRUCK STEERING FLUID LEAK - DEALER SAYS TO GET ENTIRE STEERING REPLACED OR MAY LOSE STEERING WHILE DRIVING!! ALL THIS STARTED AT A MERE 42,891 MILES - AND WE NARROWLY AVERTED POSSIBLE ACCIDENTS AT HIGH SPEED!
Incident date: Mar 30, 2016
REAR CALIPER BLEW WHILE DRIVING - ALMOST LOST BRAKES ON HIGHWAY - VEHICLE WAS UNSAFE TO DRIVE. IGNITION COILS FAILED (TWICE) WHILE DRIVING - LOST POWER - ALMOST GOT HIT BY A TRUCK STEERING FLUID LEAK - DEALER SAYS TO GET ENTIRE STEERING REPLACED OR MAY LOSE STEERING WHILE DRIVING!! ALL THIS STARTED AT A MERE 42,891 MILES - AND WE NARROWLY AVERTED POSSIBLE ACCIDENTS AT HIGH SPEED!
Incident date: Sep 2, 2015
LARGE CLOUD OF WHITE/GRAY SMOKE WHEN CAR SITS OVERNIGHT FROM PREVIOUS NIGHT DRIVING. AFTER RESEARCHING ONLINE THIS SEEMS TO BE A COMMON PROBLEM. THERE WAS A LAWSUIT FILED BECAUSE OF THIS. WHY NOT A RECALL????
Incident date: May 4, 2016
I CALLED THE DEALERSHIP REGARDING THE EXPANDING RECALL AND AM TRYING TO FIND OUT IF MY CAR HAS THE TEKATA AIRBAGS. I HAD TO CALL THE NORTH AMERICAN HEADQUARTERS IN TORRANCE CALIFORNIA WHERE THEY MADE FUN OF ME ON THE PHONE LINE. I JUST WANT TO KNOW IF I HAVE TEKATA AIRBAGS THAT ARE NOT YET IN THE RECALL THAT IS EXPANDING SO I CAN DEACTIVATE THEM OR GET THE ISSUE ADDRESSED. I DO NOT FEEL COMFORTA... Read more
Incident date: May 2, 2016
2007 LEXUS LS 460. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD, INTERIOR DOOR PANELS CRACKING/ OR STICKY/ MELTING AS A RESULT OF HEAT OR HUMIDITY. CONSUMER STATES REPLACEMENT PARTS STILL NOT AVAILABLE FOR REPAIRS. *SMD THE CONSUMER STATED HE HAS BEEN RECEIVING LETTERS OVER THE PAST SIX YEARS REGARDING THE PROBLEM. *JB
Incident date: May 2, 2016
THE PASSENGER SIDE OUTSIDE MIRROR EXPLODED SENDING GLASS SHARDS AND CAUSTIC LIQUID ON THE SIDE WINDOW AND PAINTED SURFACE OF THE DOOR AND FENDER AREAS. EXPLOSION WAS SPONTANEOUS WITH NO APPARENT CAUSE, AMBIENT TEMP 50'S, NO BIRD STRIKE, THROWN ROCK OR PROJECTILE. EXPLOSION WAS GUN-SHOT LOUD. VEHICLE WAS BEING DRIVEN AT 10MPH ON NEIGHBORHOOD STREET. NO OTHER MOVING CARS AT THE TIME AND THE MIRROR D... Read more
LEXUS
HS 250 HYBRID
(2010) — UNKNOWN OR OTHER
May 12, 2016
Incident date: Apr 24, 2016
TRANSAXIAL FAILED PER LEXUS WHILE I WAS ON THE HIGHWAY AND THE CAR TURNED OFF IN THE MIDDLE OF THE ROAD SUDDENLY
Incident date: May 11, 2016
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 40 MPH, THE SEAT BELT STRAP SLIPPED OUT OF THE BUCKLE. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,059.
Incident date: Apr 4, 2016
TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE THE VEHICLE WAS PARKED, THE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT PROVIDED.
Incident date: Apr 11, 2016
TL* THE CONTACT OWNS A 2000 LEXUS RX300. WHILE PARKING THE VEHICLE, THE GEAR SHIFT FAILED TO REVERSE THE VEHICLE WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000. THE VIN WAS NOT AVAILABLE.
Incident date: May 9, 2016
MY DASH ON MY CAR IS SHINY AND STICKY FROM THE DEFECTED METERIAL IT IS MADE OUT OF AND CAUSES GLARE FROM THE WINDSHIELD WHEN DRIVING. DOOR PANELS ARE ALSO LEAVING STICKY RESIDUE BEHIND ON MY HANDS WHEN I TOUCH THE DOOR PANEL. LEXUS DEALERSHIP ADMITS FROM 2006 TO 2008 THERE IS A DEFECT IN THE INTERIOR METERIALS MELTING AND BECOMING STICKY, BUT WILL NOT DO ANYTHING TO FIX IT BECAUSE I AM OUT OF WARR... Read more
Incident date: May 9, 2016
MY DASH ON MY CAR IS SHINY AND STICKY FROM THE DEFECTED METERIAL IT IS MADE OUT OF AND CAUSES GLARE FROM THE WINDSHIELD WHEN DRIVING. DOOR PANELS ARE ALSO LEAVING STICKY RESIDUE BEHIND ON MY HANDS WHEN I TOUCH THE DOOR PANEL. LEXUS DEALERSHIP ADMITS FROM 2006 TO 2008 THERE IS A DEFECT IN THE INTERIOR METERIALS MELTING AND BECOMING STICKY, BUT WILL NOT DO ANYTHING TO FIX IT BECAUSE I AM OUT OF WARR... Read more