Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Aug 10, 2016
AS I WAS ABOUT TO PARK THE CAR ON A CITY STREET. THE ELECTRICAL STEERING SUDDENLY FAILED. IT BECAME EXTREMELY DIFFICULT TO TURN THE WHEEL. IT COULD BE THE CONNECTORS OF THE ELECTRICAL STEERING CAUSE THE SUDDEN LOSS.
Incident date: Jun 13, 2016
I OWN A 2004 LEXUS GX470. IN JUNE 2016, I WAS TURNING INTO A DRIVEWAY AND THE CAR VEHICLE STABILITY CONTROL SYSTEM KICKED IN AND CAUSED THE CAR TO JERK BACK AND FORTH, ALMOST CAUSING AN ACCIDENT. I WAS DRIVING AT A LOW SPEED AND IN IDEAL ROAD CONDITIONS, NO REASON FOR THE VSC TO KICK IN. THE VSC LIGHT CAME ON AND HAS SINCE REMAINED ON. SINCE THAT EVENT, THE VEHICLE STABILITY CONTROL SYSTEM HAS ... Read more
Incident date: Jun 13, 2016
I OWN A 2004 LEXUS GX470. IN JUNE 2016, I WAS TURNING INTO A DRIVEWAY AND THE CAR VEHICLE STABILITY CONTROL SYSTEM KICKED IN AND CAUSED THE CAR TO JERK BACK AND FORTH, ALMOST CAUSING AN ACCIDENT. I WAS DRIVING AT A LOW SPEED AND IN IDEAL ROAD CONDITIONS, NO REASON FOR THE VSC TO KICK IN. THE VSC LIGHT CAME ON AND HAS SINCE REMAINED ON. SINCE THAT EVENT, THE VEHICLE STABILITY CONTROL SYSTEM HAS ... Read more
Incident date: Jun 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WO... Read more
Incident date: Nov 3, 2015
TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PAR... Read more
Incident date: Jun 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. TH... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Jul 26, 2016
TAKATA RECALL NOTIFIED DEFAULT AIRBAG INSTALLED IN MY VEHICLE THAT CAN DO BODILY HARM I PURCHASED THIS VEHICLE WITH WITH HOPE THAT I WOULDN'T HAVE ANY PROBLEMS WITH THE BRAND NAME OF THIS VEHICLE. THE PRICE AND SUPPOSE QUALITY OF THE LEXUS ES350 SHOULDN'T HAVE SUCH PROBLEMS I'AM DISAPPOINTED WITH THE MANUFACTURE
Incident date: Aug 3, 2016
TL* THE CONTACT OWNS A 2006 LEXUS RX330 EQUIPPED WITH MICHELIN ENERGY MXV4 (NA) TIRES, SIZE 235/55R18 (NA). WHILE THE VEHICLE WAS AT THE DEALER FOR SERVICE, IT WAS DETERMINED THAT ALL FOUR TIRES WERE DRY ROTTED AND UNSAFE. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Incident date: Jun 21, 2016
RECALL ON AIRBAG IN FRONT PASSENGER
Incident date: Jul 27, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES-R350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Aug 2, 2016
TL* THE CONTACT OWNS A 2011 LEXUS IS 350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE PAST 30 MPH. THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL... Read more
Incident date: Jul 27, 2016
TL* THE CONTACT OWNS A 2016 LEXUS NX200. WHILE STATIONARY, THE VEHICLE INDEPENDENTLY SHIFTED OUT OF PARK AND STRUCK THE CONTACT. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE LOWER CALF, ANKLE, AND BOTH FEET WERE RUN OVER ALONG WITH... Read more
1 injured
Incident date: Aug 3, 2016
IN A TRAFFIC LIGHT ABOUT TO MAKE A LEFT, WHEN LIGHTS TURNED GREEN IT ACCELERATED NORMALLY UNTIL SPEED WAS AT 25-30MPH ITS STOPPED THERE. WILL ONLY REV UP TO 2000 RPM WOULD CHANGE GEARS BUT IN ITS OWN DESIRED TIME . PULLED OVER TURN OFF THE CAR TURNED IT BACK ON SAME HAPPND. ENGINE LIGHT WENT ON AND FRM THERE IT WOULD RUN THE SAME ACCELERATE NORMALLY AND REMAIN IN AFLACTUATING SPEED OF 2-30MPH UNTI... Read more
Incident date: Aug 3, 2016
IN A TRAFFIC LIGHT ABOUT TO MAKE A LEFT, WHEN LIGHTS TURNED GREEN IT ACCELERATED NORMALLY UNTIL SPEED WAS AT 25-30MPH ITS STOPPED THERE. WILL ONLY REV UP TO 2000 RPM WOULD CHANGE GEARS BUT IN ITS OWN DESIRED TIME . PULLED OVER TURN OFF THE CAR TURNED IT BACK ON SAME HAPPND. ENGINE LIGHT WENT ON AND FRM THERE IT WOULD RUN THE SAME ACCELERATE NORMALLY AND REMAIN IN AFLACTUATING SPEED OF 2-30MPH UNTI... Read more
Incident date: Aug 3, 2016
IN A TRAFFIC LIGHT ABOUT TO MAKE A LEFT, WHEN LIGHTS TURNED GREEN IT ACCELERATED NORMALLY UNTIL SPEED WAS AT 25-30MPH ITS STOPPED THERE. WILL ONLY REV UP TO 2000 RPM WOULD CHANGE GEARS BUT IN ITS OWN DESIRED TIME . PULLED OVER TURN OFF THE CAR TURNED IT BACK ON SAME HAPPND. ENGINE LIGHT WENT ON AND FRM THERE IT WOULD RUN THE SAME ACCELERATE NORMALLY AND REMAIN IN AFLACTUATING SPEED OF 2-30MPH UNTI... Read more
Incident date: May 23, 2016
TAKATA RECALL LEXUS FILED DIR (DEFECT INFORMATION REPORT) ON MAY 23, 2016, NOTIFICATION RECEIVED IN MAIL JULY 2016, STILL NO REMEDY AVAILABLE. LEXUS HAS FAILED TO REMEDY THE DEFECT WITHIN A REASONABLE TIME.
Incident date: Jul 25, 2016
TAKATA RECALL: SINCE THIS CAR IS THE PRIMARY FAMILY CAR TRANSPORTING SEVERAL FAMILY MEMBERS, IT IS NOT REASONABLE TO RECOMMEND WE DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. LET ME KNOW HOW TO GO ABOUT GETTING A LOANER CAR UNTIL THIS RECALL IS RESOLVED.
Incident date: Aug 1, 2016
2010 LEXUS ES350 C. CONSUMER WRITES IN REGARDS TO NO REMEDY/ REPLACEMENT PARTS AVAILABLE FOR INSTALLATION OF FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. *SMD
Incident date: Aug 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL C... Read more
Incident date: Jul 11, 2016
MY CAR PAINT JOB START PEELING A YEAR AND I/2 AGO WENT TO LEXUS NORTHSIDE REPORT IT ALSO REPORT IT TO THE MAIN OFFICE THE ANSWER TO THAT WAS THEY CAN:T DO ANYTHING ABOUT IT WHAT I CAN"T BELIVE IS LEXUS DO NOT STAND BY THERE CARS ANY MORE .I GUESS NEW PEOPLE IN THE OFFICE THAT SEE THINGS DIFFERENT THEM THE OLD LEXUS OWNERS.I USE TO TELL PEOPLE ABOUTH LEXUS ALL THE TIME BUT NOW I DON"T .LEXUS YOU ... Read more
Incident date: Jul 25, 2016
"TAKATA RECALL" - WE LIVE IN FLORIDA AND DROVE THE VEHICLE TO DENVER, COLORADO ON JUNE 28, 2016 ARRIVING JULY 1, 2016. WE RECEIVED THE NOTICE (FORWARDED VIA US MAIL TO OUR ADDRESS IN DENVER) REGARDING THE AIRBAG RECALL ON OR AROUND JULY 25, 2016. WE CONTACTED LEXUS IMMEDIATELY THEREAFTER AND WAS TOLD A CASE MANAGER WOULD CALL US BACK WITHIN 2-3 BUSINESS DAYS. WE RECEIVED A CALL ON OR AROUND AUGUST... Read more
Incident date: Aug 1, 2016
2009 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO NO AVAILABLE REMEDY TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. *SMD
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE VIN WA... Read more
Incident date: Aug 1, 2016
I HAVE 111000 MILES ON MY LS 460 2008. I NOTICED A SQUEALING SOUND WHEN I HIT THE BRAKE AND SLIDES A LITTLE WHEN U PRESS THE BRAKE IT FEELS LIKE IT DON'T WANNA STOP AND I WAS TOLD IT'S THE BRAKE ACTUATOR
Incident date: Jun 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/30/... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: May 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jul 25, 2016
I OWN THIS LEXUS 2007 GX470, AT 120,00 MILES HAS A COMPLETELY OVERHAULED AND NOW 143,000 MILES ALL YELLOW WARNING LIGHTS ILLUMINATED THAT INCLUDING "ENGINE" THE ENGINE STARTS MAKE NOISE AND KING OF DRAGGING SOMTHING, AFTER DIAGNOSTICS. "THE SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE STUCK OPEN BOTH ONE AND TWO" I CALLED DEALER AND TOTAL PARTS COST ME $1,200 NOT INCLUDE LABOR YET. THAT'S RIDICU... Read more
Incident date: Jul 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: Jun 1, 2012
THE DASHBOARD MELTS AND HAS A VERY GUMMY AND STICKY FEEL. ALSO IT NOW HAS CRACKED AND LIKELY SUBSTANTIALLY REDUCE THE VALUE OF THE VEHICLE NOT TO MENTION HOW TERRIBLE IT LOOKS.
Incident date: Aug 1, 2016
UNWANTED ACCELERATION WHILE APPLYING THE BREAK WHILE SLOWING DOWN THE RPM GAUGE PINS ITSELF TO ABOUT 3000. THE CAR WILL NOT DOWN SHIFT UNTIL IT JOLTS FORWARD JUST A LITTLE AND THE YOU CAN FEEL THE LOWER GEARS ENGAGE. I BOUGHT IT AS A USED VEHICAL ABOUT 3 WEEKS AGO WITH 80,336 MILES . I SEE LOTS OF COMPLAINTS FOR THE SAME THING ON MANY OTHER VEHICALS OF THE SAME MAKE MODEL AND YEAR. I'M ASSUMING ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Jul 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIV... Read more
Incident date: Aug 2, 2016
CAR HAS BEEN SERVICED IN TWO LEXUS DELAERSHIPS IN THE LAST 2 MONTHS....CAR STARTED BLINKING THE STABILITY CONTROL LIGHTS AND STEERING STARTED INTERMITTNETLY WORKING AND THE BRAKES WERE AT 50%. I WAS ABLE TO THE STOP THE CAR AND SHUT IT DOWN WHEN I RESTARTED THE NO WARNING LIGHTS WERE ON. THE STEERING FEEL WAS BACK TO NORMAL AND SO WERE THE BRAKES. I ACCELERATED UP TO ABOUT 5 MILES PER HOUR...AND ... Read more
Crash
Incident date: Aug 2, 2016
CAR HAS BEEN SERVICED IN TWO LEXUS DELAERSHIPS IN THE LAST 2 MONTHS....CAR STARTED BLINKING THE STABILITY CONTROL LIGHTS AND STEERING STARTED INTERMITTNETLY WORKING AND THE BRAKES WERE AT 50%. I WAS ABLE TO THE STOP THE CAR AND SHUT IT DOWN WHEN I RESTARTED THE NO WARNING LIGHTS WERE ON. THE STEERING FEEL WAS BACK TO NORMAL AND SO WERE THE BRAKES. I ACCELERATED UP TO ABOUT 5 MILES PER HOUR...AND ... Read more
Crash
Incident date: Aug 2, 2016
CAR HAS BEEN SERVICED IN TWO LEXUS DELAERSHIPS IN THE LAST 2 MONTHS....CAR STARTED BLINKING THE STABILITY CONTROL LIGHTS AND STEERING STARTED INTERMITTNETLY WORKING AND THE BRAKES WERE AT 50%. I WAS ABLE TO THE STOP THE CAR AND SHUT IT DOWN WHEN I RESTARTED THE NO WARNING LIGHTS WERE ON. THE STEERING FEEL WAS BACK TO NORMAL AND SO WERE THE BRAKES. I ACCELERATED UP TO ABOUT 5 MILES PER HOUR...AND ... Read more
Crash
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2014 LEXUS ES 300H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBU... Read more
Incident date: Jul 28, 2016
I TOOK MY 2008 LEXUS IS250 TO THE DEALER ON 7/29/16 FOR A RECALL ISSUE THAT IT HAD I WAS TOLD MY CAR HAD A RATTLING NOISE COMING FROM MY MOTOR I WAS TOLD IT THE VVT CAM GEARS I WAS QUOTED $3,000 TO DO THIS JOB ON MY CAR . I KONW THERE IS A RECALL FOR THIS FOR THE LEXUS IS350 (13V-395) I WANTED NOW WHY THEY HAVE A SAFETY RECALL FOR ONLY THE IS350 AND NOT THE IS250 AS WELL ITS THE SAME SAFETY ISSUE... Read more
Incident date: Jul 31, 2016
TAKATA RECALL: INFORMATION FROM LEXUS DEALER IS PARTS TO CORRECT THE RECALLED AIR BAG PROBLEM WILL NOT BE AVAILABLE TILL JANUARY 2017. THIS IS TOTALLY UNACCEPTABLE AND UNREASONABLE TO EXPECT THE CUSTOMER TO WAIT FIVE OR SIX MONTHS FOR REPAIRS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jan 1, 2016
THE DASHBOARD IS CRACKING AND GETTING STICKY. WHILE READING ABOUT SOME OF THE LEXUS COMPLAINTS I SAW SEVERAL COMPLAINING ABOUT THE LIFTGATE CONTROL ON THE BACK OF THE CAR MELTING. I CHECKED AND SURE ENOUGH SO IS MINE. I WENT TO USE IT AND MY FINGERS WENT RIGHT THROUGH. NOW IT IS TOTALLY USELESS. I WILL CALL LEXUS BUT DON'T EXPECT ANY ASSISTANCE. MY CAR IS ALWAYS GARAGED AND ONLY HAS ABOUT 15... Read more
Incident date: Mar 8, 2015
MY 2006 IS 250 71,000 MILES HAS BLACK SPOTS AND DISCOLORATIONS ON MY REAR VIEW MIRROR. IT IS ALMOST AS IF SOMEONE SPRAYED IT WITH SOMETHING THAT DIDN'T COME OFF, OR PEELED A STICKER OFF, DEFINITELY IT ISN'T CLEAR AND WON'T CLEAN.PART 571 < 571.110571.112 > SUBPART B - FEDERAL MOTOR VEHICLE SAFETY STANDARDS 571.111 STANDARD NO. 111; REARVIEW MIRRORS. S1. SCOPE. THIS STANDARD SPECIFIES REQUIREM... Read more
Incident date: Jul 27, 2016
I WAS DRIVING AT 9:30AM CST ON 7/27/16 WHEN MY CAR EXPERIENCE UNINTENTIONAL ACCELERATION FOR ABOUT 1.5 MILES. MY CAR REFUSED TO SLOW DOWN, EVEN WHILE I HAD THE BRAKES APPLIED. I HAVE HAD MY CAR SENT TO LEXUS HEADQUARTERS TO BE INVESTIGATED.
Incident date: Jun 13, 2016
MY 2016 LEXUS 350 RX WAS IN THE GARAGE. I NEEDED TO MOVE THE CAR FORWARD SO I PUT IT IN DRIVE. AS SOON AS I RELEASED THE BRAKE, THE CAR SHOT FORWARD WITH GREAT SPEED (UNINTENDED ACCELERATION). THE CAR CRASHED INTO SOME BICYCLES AND SHELVES AS I APPLIED THE BRAKES TO STOP THE VEHICLE. I IMMEDIATELY CALLED LEXUS OF TAMPA BAY AND THEY CAME OUT TO PICK IT UP. THAT WAS ALMOST 8 WEEKS AND NOTHING HAS B... Read more
Crash