Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 1, 2016
MY DASHBOARD IS MELTING AT AN EXTREMELY FAST PACE. I CAN BARELY SEE IF THE SUN IS SHINING IN MY CAR THE RIGHT WAY, DASH AND SIDE PANELS ARE MELTING, CALLED LEXUS THEY WON'T DO ANYTHING ABOUT IT.
Incident date: Jul 4, 2016
THE TRANSMISSION SLIPS BETWEEN GEARS. WHEN YOU ARE DRIVING THE CAR WILL NOT ACCELERATE OR DECELERATE FOR ABOUT 20 SECONDS. IT'S EXTREMELY DANGEROUS BECAUSE YOU LOSE YOUR ABILITY TO AVOID DANGEROUS SITUATION. TOYOTA IS AWARE OF THE PROBLEM, BUT REFUSES TO ISSUE A RECALL.
Incident date: Jul 6, 2016
THE ENGINE MAKES A TICKING NOISE AT STARTUP BECAUSE OF DEFECTIVE VVT-I GEARS. LEXUS IS AWARE OF THE ISSUE (SB0028-09R2) BUT REFUSES TO ISSUE A RECALL FOR THE PROBLEM. THE PROBLEM CAN CAUSE THE CAR TO SUDDENLY LOSE ALL POWER WHILE DRIVING LEADING TO A CRASH.
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: May 1, 2014
DASHBOARD MELTING ,EMITTING FUMES FROM EVAPORATING DASH. CRACKING AND PEELING. RESULTING FROM HEAT AND HUMIDITY OF FLORIDA SUN. ARE THE FUMES EMITTED TOXIC? WHAT ARE THE LONG & SHORT TERM EFFECTS ON THE RESPIRATORY SYSTEM ? ARE THE AIR BAGS AT RISK FOR PREMATURE DEPLOYMENT?
Incident date: Jun 28, 2016
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE ENGINE WOULD NOT IDLE AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE MADE ABNORMAL NOISES WHEN SHIFTED INTO GEAR. PRIOR TO THIS FAILURE, THE VEHICLE WAS REMEDIED PER NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE) AND 13V030000(VISIBILITY/WIPER). THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER T... Read more
Incident date: Jun 28, 2016
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE ENGINE WOULD NOT IDLE AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE MADE ABNORMAL NOISES WHEN SHIFTED INTO GEAR. PRIOR TO THIS FAILURE, THE VEHICLE WAS REMEDIED PER NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE) AND 13V030000(VISIBILITY/WIPER). THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER T... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIR... Read more
Incident date: Jan 25, 2016
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jul 11, 2016
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.....UPDATED 08/29/... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Jul 11, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBARD MELTED AND BECAME STICKY AND SHINY. AS A RESULT, THE REFLECTION OF THE SUNLIGHT CAUSED A GLARE ON THE FRONT WINDSHIELD. THE GLARE DISTORTED THE CONTACT'S VISIBILITY WHEN DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS, BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN T... Read more
Incident date: Mar 3, 2013
7/11/16 SEMINOLE, FLORIDA THE DASHBOARD OVER THE INSTRUMENT PANEL AND THE FRONT AND REAR SIDE DOOR PANELS ARE MELTING,CRACKING AND DETERIORATING WHICH CAUSES DENTS IN THE MATERIAL TO THE TOUCH. ALL OF THE MATERIAL IS DISCOLORED AND STICKY OR MELTING. STICKY STUFF GETS ON MY CLOTHES. LEXUS IS A LUXURY CAR AND THIS IS NOT NORMAL. THIS NEEDS TO BE REPLACED IMMEDIATELY AND A RECALL NEEDS TO BE DICT... Read more
Incident date: Jul 9, 2016
TAKATA RECALL; I WANT THIS TAKEN CARE OF! I JUST FOUND OUT ABOUT THE RECALL BECAUSE I WENT TO TRADE MY CAR IN FOR A NEW ONE. I CANNOT AFFORD THE NEW ONE NOW, BUT I DRIVE MY GRANDCHILDREN AROUND EVERY DAY. NO ONE TOLD ME ABOUT THIS AND I AM LIVID. I HAVE MY OIL CHANGED EVERY 5,000 MILES AT THE LOCAL LEXUS DEALERSHIP SO MY INFORMATION IS DEFINITELY ON FILE. DOES SOMEONE HAVE TO DIE FOR LEXUS TO T... Read more
Incident date: Apr 10, 2016
THE ABS ACTUATOR IS MAKING A CREAKING NOISE WHEN THE CAR IS NOT MOVING AND I AM STEPPING ON THE BRAKE. THE NOISE GOES AWAY WHEN I AM STEPPING ON THE BRAKE VERY LIGHTLY OR WHEN I LET GO OF THE BRAKE. I GOOGLED THIS PROBLEM AND I HAVE SEEN A LOT OF PEOPLE HAVING THIS SAME KIND OF PROBLEM. ON THE LEXUS FORUM THEY SAID THAT THERE IS A RECALL ON THIS BUT I COULD NOT FIND THE RECALL DOCUMENT.
Incident date: Jul 8, 2016
SUNROOF LEAK IN HEAVY RAIN. LEAKED THROUGH AREA AROUND DRIVERS BLUETOOTH MICROPHONE. SERVICE DEPARTMENT ADVISED THIS WAS THE SECOND VEHICLE BROUGHT IN FOR THIS PROBLEM.
Incident date: Jun 1, 2016
THE DASHBOARD HAS A STICKY FILM. IT ALSO HAS BECOME REFLECTIVE RESULTING IN DIFFICULTY SEEING OUT OF THE WINDSHIELD THUS MAKING DRIVING DANGEROUS IN BRIGHT, SUNNY WEATHER. IT HAS BEEN THIS WAY FOR A COUPLE OF YEARS, BUT RECENTLY, THE DASH HAS BECOME MORE REFLECTIVE.
Incident date: Sep 29, 2014
I HIT A LARGE DOG WHILE DRIVING ONE NIGHT AND BUSTED MY FRONT BUMPER ON THE PASSENGER SIDE PERTLY GOOD. HAD BUMPER, FOG LIGHTS REPLACED, CAR LOOKS DAM GOOD. SINCE I AM AN OLDER PERSON, RETIRED AND DRIVE MOSTLY DURING THE DAY, IT WAS A WHILE BEFORE I NOTICED MY BRIGHT LIGHTS SHINE DIRECTLY ON THE GROUND ABOUT 20 TO 30 FEET IN FRONT OF THE CAR . I HAVE HAD THE CHARLESTON SC LEXUS DEALER TRY TO EL... Read more
Incident date: Nov 20, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS F. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR W... Read more
Incident date: Jul 1, 2015
TAKATA RECALL. MY AIRBAG HAS DEFECTS. I CALLED LEXUS AND THEY SAY IT IS NOT UNDER THE RECALL GROUP. BUT I DO NOT FEEL SAFE WHEN TRAVELING WITH PASSENGERS SPECIALLY MY CHILDREN. THIS THING IS BASICALLY READY TO BREAK OFF. THIS IS A SECURITY CONCERN.
Incident date: Jun 2, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING 65 MPH, THE VEHICLE INDEPENDENTLY DECELERATED AND THE EXTERIOR LIGHTING DIMMED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SERVICED; HOWEVER, THE DETAILS OF THE DIAGNOSTIC AND SERVICE COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE W... Read more
Incident date: May 10, 2016
TL* THE CONTACT OWNED A 2015 LEXUS RX350. WHILE AT A STOP SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT AND THE FRONT SEAT PASSENGER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000... Read more
Crash
2 injured
Incident date: Jul 4, 2016
I WAS TRAVELING 60 MPH ON THE HIGHWAY AND MY DISPLAY STARTED READING "CHECK HYBRID SYSTEM" AND "CHECK VSC SYSTEM" SIMULTANEOUSLY. I SEARCHED AND SAW THERE WAS A RECALL FOR THIS EXACT ISSUE (INTELLIGENT POWER MODULE INSIDE THE INVERTER MODULE) FOR CERTAIN VEHICLES OF MY EXACT MAKE/MODEL/YEAR BUT FOR SOME REASON MY VEHICLE IS NOT ON THE RECALL LIST. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE REGU... Read more
Incident date: Jul 4, 2016
I WAS TRAVELING 60 MPH ON THE HIGHWAY AND MY DISPLAY STARTED READING "CHECK HYBRID SYSTEM" AND "CHECK VSC SYSTEM" SIMULTANEOUSLY. I SEARCHED AND SAW THERE WAS A RECALL FOR THIS EXACT ISSUE (INTELLIGENT POWER MODULE INSIDE THE INVERTER MODULE) FOR CERTAIN VEHICLES OF MY EXACT MAKE/MODEL/YEAR BUT FOR SOME REASON MY VEHICLE IS NOT ON THE RECALL LIST. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE REGU... Read more
Incident date: Jul 4, 2016
I WAS TRAVELING 60 MPH ON THE HIGHWAY AND MY DISPLAY STARTED READING "CHECK HYBRID SYSTEM" AND "CHECK VSC SYSTEM" SIMULTANEOUSLY. I SEARCHED AND SAW THERE WAS A RECALL FOR THIS EXACT ISSUE (INTELLIGENT POWER MODULE INSIDE THE INVERTER MODULE) FOR CERTAIN VEHICLES OF MY EXACT MAKE/MODEL/YEAR BUT FOR SOME REASON MY VEHICLE IS NOT ON THE RECALL LIST. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE REGU... Read more
Incident date: Jan 1, 2016
REAR LATCH COVER HAS MELTED AND MAKES IT DIFFICULT TO OPEN THE HATCH USING IT.
Incident date: Jul 5, 2016
CAR HAD BEEN RUNNING FINE UNTIL WE CHANGED A SPARE TIRE FROM THE TRUNK AREA AND WHEN I GOT BACK IN IT TO CRANK IT CAME UP WITH CHECK HYBRID SYSTEM. THE HYBRID BATTERY WAS REPLACED BY A NEW ONE IN MARCH 2015. BUT WE NOTICE AN ORANGE RECEPTACLE LIKE DEVICE INSIDE OF THE TRUNK AREA THAT WE PULLED OUT AND NOT SURE OF ANY EFFECT THAT WOULD HAVE ON THE HYBRID BATTERY IF IT DISCHARGED IT. IF SO I WOULD L... Read more
Incident date: Jul 4, 2016
VEHICLE HAS 133,890 MILES ON IT, VEHICLE HAS BEEN SERVICED EVERY 5000 MILES, ACCORDING TO THE VEHICLE HISTORY AND OWNERS MANUAL. WE HAD TRANSMISSION FAILURE 100 MILES FROM HOME. PULLED OVER TO THE SIDE OF THE I-90 , HAD TO WAIT 2 HOURS FOR A FLATBED ON THE SIDE OF THE HIGHWAY. MASS STATE POLICE WERE NOT HAPPY HAVING TO WAIT THAT LONG NOR SAFETY OF BEING ON THE SIDE OF THE ROAD FOR 2 HOURS. WE TRI... Read more
Incident date: Jun 6, 2016
THESE THREE ITEMS ARE LISTED AS RE CALL HOWEVER NO ONE HAS CONTACTED THE OWNER OF THIS VEHICLE WHERE CAN WE GET THESE FIXED WE LIVE IN BETHANY BEACH DELAWARE 19930 PHONE # [XXX] OR EMAIL. [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jun 6, 2016
THESE THREE ITEMS ARE LISTED AS RE CALL HOWEVER NO ONE HAS CONTACTED THE OWNER OF THIS VEHICLE WHERE CAN WE GET THESE FIXED WE LIVE IN BETHANY BEACH DELAWARE 19930 PHONE # [XXX] OR EMAIL. [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jun 6, 2016
THESE THREE ITEMS ARE LISTED AS RE CALL HOWEVER NO ONE HAS CONTACTED THE OWNER OF THIS VEHICLE WHERE CAN WE GET THESE FIXED WE LIVE IN BETHANY BEACH DELAWARE 19930 PHONE # [XXX] OR EMAIL. [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jun 1, 2016
THE AIRBAG LIGHT ON THE CLUSTER IS ON. HAPPENED RANDOMLY ONE MORNING UPON START UP OF VEHICLE AND HASN'T WENT AWAY EVEN AFTER RESETTING THE BATTERY. I AND SEVERAL OTHER 2ND GENERATION IS OWNERS FROM CLUB LEXUS HAVE THE SAME ISSUE AND IT IS ATTRIBUTED TO A LOOSE WIRE HARNESS. IN THE EVENT OF A COLLISION THERE'S A HIGH RISK THAT THE AIRBAG WILL NOT DEPLOY. PLEASE FIX THIS AS THIS IS A SERIOUS AN... Read more
Incident date: Jul 1, 2016
LEXUS DEALER HAS CONFIRMED THAT THE DASHBOARD WILL BE REPLACED UNDER WARRANTY. BUT DEALER HAS NOT REPLACED THE DASHBOARD IN A YEAR AND WILL NOT PROVIDE AN INDICATION OF WHEN IT WILL BE REPLACED. DURING THE YEAR THE WARRANTY HASN'T BEEN RESOLVED, THE DASHBOARD HAS GONE FROM CRACKED, TO NOW HAVING PIECES FALLING OFF. WHEN IT HAPPENS WHILE DRIVING, IT PRESENTS A DISTRACTION TO THE DRIVER, RESULTIN... Read more
Incident date: Jun 1, 2016
TAKATA RECALL LEXUS MANUFACTURE SAYS WILL NOT PROVIDE LOANER CAR WHILE AIR BAG PARTS ON ORDER AND NO TIME FRAME AS WHEN THEY WILL RECEIVE PARTS. LEXUS SHOULD PROVIDE A LOANER VEHICLE WHILE I HAVE 2 VEHICLES WITH TAKATA RECALLS.
Incident date: Jan 5, 2016
THE EDGES AROUND THE PASSENGER SIDE AIRBAG CRACKING AND THE CONDITION KEEPS DETERIORATING AS TIME GOES BY. I'M WORRIED ABOUT THE SAFETY OF MY FAMILY AS WE USE THE CAR ALL THE TIME. WE CONTACTED A LOCAL LEXUS DEALER AND WE TOLD THE SAME THING AS REST OF THE FOLKS EXPERIENCED WITH DEALERS.
Incident date: Jan 1, 2016
ALL ALONG THE AIRBAG ON THE DASHBOARD; THE DASHBOARD IS CRACKING ALL AROUND THE AIR BAG. THERE IS NO OTHER DAMAGE TO MY DASHBOARD AND EXCEPT WHERE THE AIRBAG WAS INSTALLED. THIS IS DEFINITELY A DEFECTIVE AIRBAG. I AM TRYING TO MAKE PEOPLE AWEAR BEFORE SOMEONE GETS INJURED OR KILLED.
Incident date: Jun 29, 2016
THERE IS AN ISSUE WITH THE VENTILATED SEATS ON THE CAR. WHEN YOU TURN ON THE VENTILATED SEATING FUNCTION THE BOTTOM OF THE SEAT BLOWS COLD AIR, BUT AN UPPER BAND (SHOULDER BLADE HEIGHT) ON THE BACK OF THE SEAT HEATS UP DRAMATICALLY. ONCE YOU ENGAGE THE FUNCTION A BAND OF THE BACK OF THE SEAT HEATS UP JUST LIKE A HEATING ELEMENT WOULD HEAT UP. IT'S INSTANT AND IT GETS VERY HOT! I TURN IT OFF FO... Read more
Incident date: Jun 29, 2016
THERE IS AN ISSUE WITH THE VENTILATED SEATS ON THE CAR. WHEN YOU TURN ON THE VENTILATED SEATING FUNCTION THE BOTTOM OF THE SEAT BLOWS COLD AIR, BUT AN UPPER BAND (SHOULDER BLADE HEIGHT) ON THE BACK OF THE SEAT HEATS UP DRAMATICALLY. ONCE YOU ENGAGE THE FUNCTION A BAND OF THE BACK OF THE SEAT HEATS UP JUST LIKE A HEATING ELEMENT WOULD HEAT UP. IT'S INSTANT AND IT GETS VERY HOT! I TURN IT OFF FO... Read more
Incident date: Jun 15, 2016
MY AIRBAG DID NOT DEPLOY DURING A ACCIDENT MY CAR WAS TOTAL AND I PUSH DOWN ON MY BRAKES IT HIT THE BACK OF A TRUCK MY INJURY WERE REALLY BAD I FELT THAT MY BRAKES AND AIRBAG
Crash
1 injured
Incident date: Jun 15, 2016
MY AIRBAG DID NOT DEPLOY DURING A ACCIDENT MY CAR WAS TOTAL AND I PUSH DOWN ON MY BRAKES IT HIT THE BACK OF A TRUCK MY INJURY WERE REALLY BAD I FELT THAT MY BRAKES AND AIRBAG
Crash
1 injured
Incident date: Jun 1, 2016
WHEN VENTILATED SEAT IS TURNED ON THE BACK HEAT UP AND GETS REALLY HOT! IT'S ALMOST LIKE BURNING HOT. ONLY THE BOTTOM FEELS COOL.
Incident date: May 30, 2015
WAS DRIVING HOME FROM WORK ON THE HIGHWAY IT STARTED SLIPPING IT WAS GETTING OUT GEAR NOW IT MOVES ON LOW GEAR NO DRIVE REVERSE OR 2ND ONLY LOW GEAR
Incident date: May 30, 2015
WAS DRIVING HOME FROM WORK ON THE HIGHWAY IT STARTED SLIPPING IT WAS GETTING OUT GEAR NOW IT MOVES ON LOW GEAR NO DRIVE REVERSE OR 2ND ONLY LOW GEAR
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE ACCELERATING FROM A STOP LIGHT AND ATTEMPTING TO AVOID A CURB ON THE LEFT, THE CONTACT VEERED TO THE RIGHT AND CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. WHEN THE CONTACT ATTEMPTED TO STEER TO THE LEFT, THE VEHICLE INDEPENDENTLY ACCELERATED AND ROLLED OVER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LEG INJURIES AND THE REAR DRIVER SID... Read more
Crash
2 injured
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE ACCELERATING FROM A STOP LIGHT AND ATTEMPTING TO AVOID A CURB ON THE LEFT, THE CONTACT VEERED TO THE RIGHT AND CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. WHEN THE CONTACT ATTEMPTED TO STEER TO THE LEFT, THE VEHICLE INDEPENDENTLY ACCELERATED AND ROLLED OVER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LEG INJURIES AND THE REAR DRIVER SID... Read more
Crash
2 injured
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE ACCELERATING FROM A STOP LIGHT AND ATTEMPTING TO AVOID A CURB ON THE LEFT, THE CONTACT VEERED TO THE RIGHT AND CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. WHEN THE CONTACT ATTEMPTED TO STEER TO THE LEFT, THE VEHICLE INDEPENDENTLY ACCELERATED AND ROLLED OVER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LEG INJURIES AND THE REAR DRIVER SID... Read more
Crash
2 injured
Incident date: May 1, 2015
THE DASHBOARD OVER THE INSTRUMENT PANEL AND THE FRONT AND REAR SIDE DOOR PANELS ARE MELTING,CRACKING AND DETERIORATING WHICH CAUSES DENTS IN THE MATERIAL TO THE TOUCH. ALL OF THE MATERIAL IS DISCOLORED AND STICKY OR MELTING. THIS NEEDS TO BE REPLACED IMMEDIATELY AND A RECALL NEEDS TO BE DICTATED BY THE NHTSA ASAP. LEXUS NOTIFIED ME OF THE PROBLEM ALMOST A YEAR AGO, AND WHEN I CALLED THEY TOLD ME I... Read more
Incident date: May 1, 2015
THE DASHBOARD OVER THE INSTRUMENT PANEL AND THE FRONT AND REAR SIDE DOOR PANELS ARE MELTING,CRACKING AND DETERIORATING WHICH CAUSES DENTS IN THE MATERIAL TO THE TOUCH. ALL OF THE MATERIAL IS DISCOLORED AND STICKY OR MELTING. THIS NEEDS TO BE REPLACED IMMEDIATELY AND A RECALL NEEDS TO BE DICTATED BY THE NHTSA ASAP. LEXUS NOTIFIED ME OF THE PROBLEM ALMOST A YEAR AGO, AND WHEN I CALLED THEY TOLD ME I... Read more
Incident date: Jun 13, 2016
WHILE DRIVING ON A FREEWAY THE CAR MADE A SUDDEN & BRIEF SHUTTER IMMEDIATELY FOLLOWED BY LOSS OF RESPONSE BY THE ACCELERATOR PEDAL. I IMMEDIATELY BEGAN TO MOVE OFF THE FREEWAY KNOWING THAT SOMETHING WAS WRONG WITH MY CAR. UPON GETTING O THE OFF RAMP I SAW FLAMES COMING FROM AROUND THE FRONT LEFT TIRE. I PUT THE CAR INTO PARK, TURNED THE ENGINE OFF AND EXITED THE VEHICLE. WITHIN A VERY FEW MINUTES... Read more
Fire