Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 28, 2016
I TOOK MY 2008 LEXUS IS250 TO THE DEALER ON 7/29/16 FOR A RECALL ISSUE THAT IT HAD I WAS TOLD MY CAR HAD A RATTLING NOISE COMING FROM MY MOTOR I WAS TOLD IT THE VVT CAM GEARS I WAS QUOTED $3,000 TO DO THIS JOB ON MY CAR . I KONW THERE IS A RECALL FOR THIS FOR THE LEXUS IS350 (13V-395) I WANTED NOW WHY THEY HAVE A SAFETY RECALL FOR ONLY THE IS350 AND NOT THE IS250 AS WELL ITS THE SAME SAFETY ISSUE... Read more
Incident date: Jul 31, 2016
TAKATA RECALL: INFORMATION FROM LEXUS DEALER IS PARTS TO CORRECT THE RECALLED AIR BAG PROBLEM WILL NOT BE AVAILABLE TILL JANUARY 2017. THIS IS TOTALLY UNACCEPTABLE AND UNREASONABLE TO EXPECT THE CUSTOMER TO WAIT FIVE OR SIX MONTHS FOR REPAIRS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jan 1, 2016
THE DASHBOARD IS CRACKING AND GETTING STICKY. WHILE READING ABOUT SOME OF THE LEXUS COMPLAINTS I SAW SEVERAL COMPLAINING ABOUT THE LIFTGATE CONTROL ON THE BACK OF THE CAR MELTING. I CHECKED AND SURE ENOUGH SO IS MINE. I WENT TO USE IT AND MY FINGERS WENT RIGHT THROUGH. NOW IT IS TOTALLY USELESS. I WILL CALL LEXUS BUT DON'T EXPECT ANY ASSISTANCE. MY CAR IS ALWAYS GARAGED AND ONLY HAS ABOUT 15... Read more
Incident date: Mar 8, 2015
MY 2006 IS 250 71,000 MILES HAS BLACK SPOTS AND DISCOLORATIONS ON MY REAR VIEW MIRROR. IT IS ALMOST AS IF SOMEONE SPRAYED IT WITH SOMETHING THAT DIDN'T COME OFF, OR PEELED A STICKER OFF, DEFINITELY IT ISN'T CLEAR AND WON'T CLEAN.PART 571 < 571.110571.112 > SUBPART B - FEDERAL MOTOR VEHICLE SAFETY STANDARDS 571.111 STANDARD NO. 111; REARVIEW MIRRORS. S1. SCOPE. THIS STANDARD SPECIFIES REQUIREM... Read more
Incident date: Jul 27, 2016
I WAS DRIVING AT 9:30AM CST ON 7/27/16 WHEN MY CAR EXPERIENCE UNINTENTIONAL ACCELERATION FOR ABOUT 1.5 MILES. MY CAR REFUSED TO SLOW DOWN, EVEN WHILE I HAD THE BRAKES APPLIED. I HAVE HAD MY CAR SENT TO LEXUS HEADQUARTERS TO BE INVESTIGATED.
Incident date: Jun 13, 2016
MY 2016 LEXUS 350 RX WAS IN THE GARAGE. I NEEDED TO MOVE THE CAR FORWARD SO I PUT IT IN DRIVE. AS SOON AS I RELEASED THE BRAKE, THE CAR SHOT FORWARD WITH GREAT SPEED (UNINTENDED ACCELERATION). THE CAR CRASHED INTO SOME BICYCLES AND SHELVES AS I APPLIED THE BRAKES TO STOP THE VEHICLE. I IMMEDIATELY CALLED LEXUS OF TAMPA BAY AND THEY CAME OUT TO PICK IT UP. THAT WAS ALMOST 8 WEEKS AND NOTHING HAS B... Read more
Crash
Incident date: Jul 30, 2016
RECEIVED NOTICE FROM LEXUS THAT UNTIL A REMEDY BECOMES AVAILABLE THAT I DO NOT OPERATE THE CAR WITH A FRONT PASSENGER. FURTHERMORE, THAT IF I FEEL THAT LEXUS HAS FAILED TO REMEDY THE DEFECT IN A REASONABLE TIME, TO FILE A COMPLAINT. THE REASONABLE AMOUNT OF TIME IN THIS CASE IS, IN MY OPINION, IMMEDIATE. HENCE, THE REASON AND PURPOSE OF THIS COMPLAINT. THERE HAS BEEN NO PROBLEM THUS FAR.
Incident date: Jul 29, 2016
TRANSMISSION UPSHIFT AND DOWNSHIFT TIMING IS WEIRD. PRESS ACCELERATOR TO GET MORE POWER TO PASS ANY VEHICLE ON THE ROAD AND TRANSMISSION VERY UNTIMELY UPSHIFT INTO HIGHER GEAR REDUCING THE POWER TO WHEELS. CREATES A DANGEROUS SITUATION SINCE LACK OF POWER REQUIRES PRESSING THE ACCELERATOR EVEN HARDER. ENGINE REACTS BY DOWNSHIFTING BUT POWER COMES TO WHEELS FEW SECONDS LATER AND OTHER CARS ON ROAD ... Read more
Crash
Incident date: Jul 24, 2016
TAKATA RECALL. LEXUS DOES NOT HAVE A REMEDY YET. UNTIL THEY DO I CAN NOT GET A STRAIGHT ANSWER TO MY QUESTION. IS THE AIR BAG ON IF NO ONE IS SITTING IN THE FRONT PASSENGER SEAT? PLEASE GIVE ME THE ANSWER. THANK YOU *TR
Incident date: Jul 29, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER WAS MAD... Read more
Incident date: Jul 28, 2016
RECEIVED NOTICE OF RECALL WITH NO REMEDY, TELLING ME NOT TO OPERATE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT, THIS IS IMPOSSIBLE WITH 3 CHILDREN AND THIS IS ONLY CAR. THEY NEED TO PROVIDE ME A LOANER VEHICLE UNTIL THEY HAVE A REMEDY. I NEED IMMEDIATE SOLUTION
Incident date: May 25, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DI... Read more
Incident date: Jan 2, 2014
I AM THE RECIPIENT OF A MINIMUM OF (2) WARRANTY ENHANCEMENT PROGRAM NOTICES - ZLD REGARDING ANY CRACKED AND/OR STICKY/MELTING DASHBOARDS AND FRONT & REAR INTERIOR DOOR PANELS. THE DEALERSHIP HAS INDICATED TO ME THAT THE PARTS ARE ON NATIONAL BACKORDER YET I HAVE BEEN WAITING FOR MORE THAN 20 MONTHS FOR THIS REPAIR. THE MATERIAL IS NOW FALLING OFF MY CAR WHEN THE DOORS CLOSE AND IS ALSO COMING OF... Read more
Incident date: Jul 22, 2016
TAKATA RECALL. I WAS INFORMED OF THE RECALL. NO CURRENT REPAIR AND WAS ADVISED TO NOT OPERATE WITH A FRONT SEAT PASSENGER. CONTACTED THE MANUFACTURER AND WAS TOLD THE REMEDY WOULD NOT BE READY UNTIL, AT LEAST, FIRST QUARTER 2017. THE DEALERSHIP IS WILLING TO PROVIDE A NON-COMPARABLE LOANER VEHICLE (I WOULD EXPECT A LUXURY VEHICLE). MY VEHICLE WAS PURCHASED WITH AN EXTENDED WARRANTY AND SCRATCH AND... Read more
Incident date: Jul 21, 2016
THE TRANSMISSION ON MY RX300 JUST GAVE OUT. IT WAS REGULARLY MAINTAINED - THE FLUID LEVELS WERE CHECKED AND HAD A MAJOR OVERHAUL ON IT BEFORE I GAVE IT TO MY DAUGHTER WHO GOES TO SCHOOL IN HOUSTON, WHERE THE INCIDENT HAPPENED. SHE ONLY USES IT FOR LOCAL COMMUTE - NOT LONG DISTANCE DRIVING. THE INTENT WAS TO GIVE HER A DEPENDABLE VEHICLE! IT I HAVE ABOUT 149000 MILES ON IT. THE REPLACEMENT COST IS... Read more
Incident date: Jul 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: Jul 27, 2016
TAKATA RECALL. I HAVE TRIED CALLING THE GENERAL MANAGER OF MCGRATH LEXUS IN WESTMONT ILLINOIS TWICE. HIS NAME IS [XXX] REGARDING THIS RECALL. HE REFUSES TO CALL ME BACK OR ANSWER ANY CALLS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT... Read more
Incident date: May 1, 2016
THE AIRBAG COVER ON THE PASSENGER SIDE OF THE CAR IS STARTING TO LIFT,SEEMS LIKE PRESSURE IS CAUSING THE LIFT. I LOOKS LIKE ITS READY TO BLOW OUT.
Incident date: Jul 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT ... Read more
Incident date: May 12, 2016
TL* THE CONTACT OWNS A 2007 LEXUS GS450H. WHILE THE VEHICLE WAS PARKED, A LOUD UNKNOWN NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CHECK ENGINE, STABILITY CONTROL, AND ELECTRONIC STABILITY PROGRAM WARNING LIGHTS ILLUMINATED. IN ADDITION, THE VEHICLE VIBRATED SEVERELY WHEN RESTARTED AND FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WHENEVER THE VEHICLE WA... Read more
Incident date: Jul 14, 2016
TAKATA RECALL -- THE DEALER TOLD ME THAT THE REMEDY WILL NOT BE AVAILABLE UNTIL THE SECOND QUARTER OF 2017. THEY SUGGEST I NOT ALLOW PASSENGERS IN THE FRONT PASSENGER SEAT UNTIL THEN. IF THIS IS TRUE, ANY PASSENGER I ALLOW IN THAT SEAT WILL BE IN JEOPARDY FOR THE NEXT 10 TO 11 MONTHS WHICH SEEMS UNREASONABLE. IS THERE ANY WAY TO EXPEDITE THIS?
Incident date: Jul 22, 2016
I [XXX] RECEIVED A RECALL NOTICE (UNDATED ENVELOPE FROM LEXUS INFORMING ME OF THE TAKATA FRONT PASSENGER RECALL. INSIDE THE NOTICE WAS INFORMATION (IN SUMMARY) THAT I AM IN THE HIGHEST RISK CATEGORY, WITHIN THE TIME PARAMETERS OF POSSIBLE DEGRADING, TERRITORY DUE TO TEMPERATURES IN THE ZONE WHERE I PURCHASED THE CAR AND LIVE (FL), AND THAT THEY RECOMMEND NOT HAVING ANY PERSON SEATED FRONT PASSENGE... Read more
Incident date: Jul 26, 2016
LEXUS ADMITS THAT THE ABS BRAKE ACCUMULATOR IS SUSPECT TO INTERNAL LEAKS WHICH CAN LEAD TO LACK OF BRAKING ABILITY. HUGE SAFETY ISSUE.
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROV... Read more
Incident date: Jul 11, 2016
2010 VEHICLE STOPPED ABRUPTLY; LEXUS SAYS HYBRID SYSTEM FAILED (COVERED) V BUT REQUIRED NEW RADIATOR AND CONVERTER (4500). 2016 TRAVELING ON FREEWAY AND BURNING INDUSTRIAL PLASTIC COMING FROM A/C ; LEXUS SAYS CAN'T FIND THE ISSUE, BUT FOUR REMEDIES FOR POSSIBLE PROBLEM ON INTERNET; WHICH ONE IS IT? TRIED TO UP SALE TIRES, FILTERS, AND NEW STRUTS TOTALING 6000; WHILE IGNORING THE PRIMARY ISSUE COM... Read more
Incident date: Jul 11, 2016
2010 VEHICLE STOPPED ABRUPTLY; LEXUS SAYS HYBRID SYSTEM FAILED (COVERED) V BUT REQUIRED NEW RADIATOR AND CONVERTER (4500). 2016 TRAVELING ON FREEWAY AND BURNING INDUSTRIAL PLASTIC COMING FROM A/C ; LEXUS SAYS CAN'T FIND THE ISSUE, BUT FOUR REMEDIES FOR POSSIBLE PROBLEM ON INTERNET; WHICH ONE IS IT? TRIED TO UP SALE TIRES, FILTERS, AND NEW STRUTS TOTALING 6000; WHILE IGNORING THE PRIMARY ISSUE COM... Read more
Incident date: Jul 24, 2016
WHILE DRIVING AT HIGHWAY SPEEDS (70 MPH) I ENCOUNTERED ILLUMINATION OF BRAKE/ABS WARNING LIGHTS ON THE DASH ADVISING ME THAT THE SAFETY BRAKE/ABS/TRACTION FEATURES ON MY CAR ARE NON OPERATIONAL. UPON PULLING OVER, I READ A MESSAGE DISPLAYED ON THE DASH ALERTING ME TO TAKE MY CAR TO THE NEAREST LEXUS DEALER. UPON ARRIVAL AT THE LEXUS DEALERSHIP, I WAS ADVISED BY THE SERVICE ADVISOR THAT THIS IS A C... Read more
Incident date: Jul 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIR... Read more
Incident date: Jul 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED... Read more
Incident date: Jul 1, 2013
I HAVE A SEVERELY CRACKED DASHBOARD AND A LOT OF THE VERY DEEP CRACKS ARE OVER WHERE THE PASSENGER AIRBAG IS LOCATED. THIS HAS BEEN A PROBLEM FOR A FEW YEARS NOW BUT LATELY IT HAS GOTTEN MUCH WORSE IN THE AREA OF THE AIRBAG. LEXUS ACKNOWLEDGES THE PROBLEM BUT THEY SAY IT COULD BE SEVERAL MORE MONTHS OR EVEN YEARS BEFORE THEY HAVE ENOUGH REPLACEMENT DASHBOARDS. I BELIEVE MY DASHBOARD IS MORE OF A... Read more
Incident date: Jul 1, 2013
I HAVE A SEVERELY CRACKED DASHBOARD AND A LOT OF THE VERY DEEP CRACKS ARE OVER WHERE THE PASSENGER AIRBAG IS LOCATED. THIS HAS BEEN A PROBLEM FOR A FEW YEARS NOW BUT LATELY IT HAS GOTTEN MUCH WORSE IN THE AREA OF THE AIRBAG. LEXUS ACKNOWLEDGES THE PROBLEM BUT THEY SAY IT COULD BE SEVERAL MORE MONTHS OR EVEN YEARS BEFORE THEY HAVE ENOUGH REPLACEMENT DASHBOARDS. I BELIEVE MY DASHBOARD IS MORE OF A... Read more
Incident date: Jul 23, 2016
2009 RX 350 LIFT GATE RUBBER MELTED WHILE VEHICLE PARKED IN DRIVEWAY IN 88 DEGREE HEAT NORTH FLORIDA. ALL PREVIOUS POSTS BY CAR OWNERS WHO HAD SAME ISSUE WERE TOLD THIS WAS DUE TO A CHEMICAL OR ELECTRICAL ISSUE WHICH I AM NOW CONCERNED MAY BE A FIRE HAZARD. RUBBER IS DRIPPING OFF ONTO BACK OF MY CAR, I AM PREGNANT AND DO NOT WANT TO TOUCH THIS MELTED RUBBERY LIQUID AND THEREFORE CANNOT MANUALLY OP... Read more
Incident date: Jul 23, 2016
2009 RX 350 LIFT GATE RUBBER MELTED WHILE VEHICLE PARKED IN DRIVEWAY IN 88 DEGREE HEAT NORTH FLORIDA. ALL PREVIOUS POSTS BY CAR OWNERS WHO HAD SAME ISSUE WERE TOLD THIS WAS DUE TO A CHEMICAL OR ELECTRICAL ISSUE WHICH I AM NOW CONCERNED MAY BE A FIRE HAZARD. RUBBER IS DRIPPING OFF ONTO BACK OF MY CAR, I AM PREGNANT AND DO NOT WANT TO TOUCH THIS MELTED RUBBERY LIQUID AND THEREFORE CANNOT MANUALLY OP... Read more
Incident date: Jul 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE PERIOD FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Incident date: Jul 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE PERIOD FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. THE VIN WAS NOT AVAILABLE.
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Jul 25, 2016
"TAKATA RECALL". I CALLED MY LOCAL LEXUS DEALERSHIP TO SEE IF I COULD GET A RENTAL CAR UNTIL THEY WERE ABLE TO FIX MY CAR. WHAT THEY OFFERED WAS RIDICULOUS. THEY WOULD APPROVE $30.00 A DAY FOR RENTAL CAR WITH A $1,000.00 LIMIT. THE PARTS WILL NOT BE AVAILABLE UNTIL 2017. THAT WOULD MEAN THAT I WOULD BE RESPONSIBLE FOR OVER FIVE MONTH FOR A RENTAL CAR. MY HONDA TRUCK IS ON THE SAME RECALL AND TH... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jul 8, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Apr 15, 2016
TL* THE CONTACT OWNED A 2007 LEXUS IS 250. THE CONTACT FELL ASLEEP WHILE DRIVING 50 MPH. AS A RESULT, THE VEHICLE ROLLED DOWN A HILL AND CRASHED THROUGH TWO TREES AND A FENCE. A POLICE REPORT WAS FILED. NONE OF HER AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE... Read more
Crash
1 injured
Incident date: May 4, 2016
TAKATA RECALL: RECEIVED RECALL FOR MY LEXUS ES 350. IT IS OUR FAMILY VEHICLE WITH ONLY 45000 MILES ON IT. WE HAVE NO OTHER AUTOMOBILE TO SAFELY TRAVEL IN AS A FAMILY. THE CURRENT SOLUTION IS FOR US TO WAIT FOR A SOLUTION? I LIVE IN ALABAMA WHICH IS HOT AND HUMID. I NEED TO KNOW WHAT LEXUS IS GOING TO DO TO PROVIDE MY FAMILY A SAFE AND COMFORTABLE WAY OF TRANSPORTATION.
Incident date: Jul 22, 2016
TAKATA RECALL. UNTIL REMEDY IS AVAILABLE DON'T OPERATE VEHICLE W PASSENGER!?!? WITH ESTIMATES OF A FIX NOT BEING AVAILABLE UNTIL AT THE LATEST POSSIBLY 2019!! HOW IS THIS FAIR TO THE CONSUMER. THIS FORCES US TO EITHER A) PUT LIVES IN JEOPARDY B) SELL MY CAR AT A LOSS.
Incident date: Jul 7, 2016
THE SET BET LIGHT CAME ON .. WHN I TURN THE CAR OFF IT GOES OFF THEN IN A DAY OR TWO IT CAMES BACK ON TOOK IT TO LEXUS THEY THEY CHARGE ME 280$ JUS TO TELL ME THAT THEY DON'T NO Y THE LIGHT OR THE VSC LIGHT CAME ON AN THE AIR BAG LIGHT CAME ON...
Incident date: May 29, 2015
TAKATA RECALL I AM HAVING ISSUES REGARDING GETTING THIS FIXED AS WELL AS MY DASHBOARD AND DOORS AS THEY ARE MELTING AND CRACKING AWAY AFTER SEVERAL ATTEMPTS OVER THE LAST YEAR TO GET THIS RESOLVED I STILL HAVE GOTTEN NO RESPONSE AND IT IS ONLY GETTING WORSE. IT'S BECOMING HARDER AND HARDER TO SEE WHEN DRIVING DUE TO THE GLARE FROM THE DASHBOARD AND NOT TO MENTION THE FACT THAT IT IS LITERALLY FALL... Read more
Incident date: May 29, 2015
TAKATA RECALL I AM HAVING ISSUES REGARDING GETTING THIS FIXED AS WELL AS MY DASHBOARD AND DOORS AS THEY ARE MELTING AND CRACKING AWAY AFTER SEVERAL ATTEMPTS OVER THE LAST YEAR TO GET THIS RESOLVED I STILL HAVE GOTTEN NO RESPONSE AND IT IS ONLY GETTING WORSE. IT'S BECOMING HARDER AND HARDER TO SEE WHEN DRIVING DUE TO THE GLARE FROM THE DASHBOARD AND NOT TO MENTION THE FACT THAT IT IS LITERALLY FALL... Read more
Incident date: Jul 18, 2016
I RECEIVED A LEXUS SAFETY RECALL NOTICE ON 7/18/16 REGARDING THE TAKATA FRONT PASSENGER AIRBAG INFLATOR (NHTSA RECALL NO. 16V-340). THE PROPELLANT IN THESE INFLATORS MAY DEGRADE AFTER PROLONGED EXPOSURE TO HIGH ABSOLUTE HUMIDITY AND FLUCTUATING HIGH TEMPERATURES. DEGRADED PROPELLANT CAN CAUSE INFLATOR RUPTURE DURING AIRBAG DEPLOYMENT. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS... Read more
Incident date: Jun 1, 2014
TAKATA RECALL PLUS THE INTERIOR DASH AND INTERIOR SIDE DOOR PANELS ARE DETERIORATING. THE FRONT DASH HAS AN OILY SLICK RESIDUE WHICH GLARES INTO THE FRONT WINDSHIELD MAKING IT DANGEROUS TO OPERATE. THE DEALERSHIP STATED THAT I AM ON THE LIST AS #139 AND THEY'VE REPLACED 20 TO DATE. THIS HAS BEEN A KNOWN PROBLEM FOR YEARS. AT THIS RATE AND IF HISTORY REPEATS ITSELF NEITHER WILL BE REMEDIED IN MY LI... Read more