Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Aug 23, 2015
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jul 25, 2016
SUMMARY: THE DASHBOARD IS CRACKING AND GETTING STICKY. WHILE READING ABOUT SOME OF THE LEXUS COMPLAINTS I SAW SEVERAL COMPLAINING ABOUT THE LIFT-GATE CONTROL ON THE BACK OF THE CAR MELTING. I CHECKED AND SURE ENOUGH SO IS MINE. I WENT TO USE IT AND MY FINGERS WENT RIGHT THROUGH. NOW IT IS TOTALLY USELESS. I WILL CALL LEXUS BUT DON'T EXPECT ANY ASSISTANCE. MY CAR IS ALWAYS GARAGED AND ONLY HAS ABO... Read more
Incident date: Jun 29, 2016
TAKATA RECALL. MY RECALL NOTICE IS DATED MAY 23, 2016. I STILL HAVE NOT RECEIVED AN OFFICIAL RECALL NOTICE IN THE MAIL. THE RECALL STATUS IS STILL LISTED AS "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." I HAVE CALLED THE WESTSIDE LEXUS SERVICE DEPARTMENT IN HOUSTON, TEXAS NUMEROUS TIMES SINCE I LEARNED OF THE RECALL. EACH TIME, I WAS ADVISED THAT THE REMEDY IS NOT AVAILABLE AND THAT THE DEALERSH... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDA... Read more
Incident date: May 23, 2016
TAKATA RECALL. LEXUS HAS DISTRIBUTED AN "INTERIM NOTICE" OF THIS RECALL THAT ADVISES OWNERS NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. THE LETTER STATES LEXUS IS "TAKING THIS ACTION TO ENSURE YOUR SAFETY". IN REALITY, THE NOTICE IS AN OBVIOUS ATTEMPT TO PROTECT LEXUS FROM ANY LIABILITY. THIS NOTICE WAS SENT THREE MONTHS AGO, AND YET THERE IS NO REMEDY AVAILABLE. ... Read more
Incident date: Jul 27, 2016
TRANSMISSION COOLER LINES WERE SEVERELY CORRODED AND NEEDED REPLACEMENT. FLUID LEAKING. TRANSMISSION COOLER LINES ARE STATIONED ON THE BOTTOM FRAME OF THE VEHICLE - IN A PLACE WHERE THE EFFECTS FROM ROAD SALT AND WATER ARE THE MOST EXTREME.
Incident date: Aug 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 1, 2016
I PURCHASED A USED 2007 LEXUS RX 350 FROM CARMAX IN SEPTEMBER OF 2014. THE CAR HAS BEEN AT THE LEXUS DEALERSHIP 4 TIMES ALREADY FOR RATTLE IN BACK OF CAR, IGNITION SWITCH REPLACEMENT, OXYGEN SENSOR REPLACEMENT AND 80,000 MILE SERVICE. THIS MONTH (AUGUST 2016) THE CARE BEGAN TO MAKE A RATTLE JUST AFTER STARTING THE ENGINE. UPON CONTACTING MY LOCAL LEXUS DEALERSHIP, I WAS TOLD THAT THE SOUND I AM... Read more
Incident date: Aug 18, 2016
ON THE GARAGE DRIVEWAY, SUDDENLY MY CAR ACCELERATED IN THE REVERSE GEAR AND COULD NOT BE STOPPED EVEN AFTER PRESSING THE BRAKE. THE CAR COMPLETELY WENT OUT OF CONTROL IN THE REVERSE AND CRASHED INTO MY BACKYARD FENCE, PLOWED THROUGH IT AND FINALLY CAME TO A STOP AFTER HITTING MY RAISED PATIO!
Crash
Incident date: Aug 18, 2016
ON THE GARAGE DRIVEWAY, SUDDENLY MY CAR ACCELERATED IN THE REVERSE GEAR AND COULD NOT BE STOPPED EVEN AFTER PRESSING THE BRAKE. THE CAR COMPLETELY WENT OUT OF CONTROL IN THE REVERSE AND CRASHED INTO MY BACKYARD FENCE, PLOWED THROUGH IT AND FINALLY CAME TO A STOP AFTER HITTING MY RAISED PATIO!
Crash
Incident date: Aug 18, 2016
ON THE GARAGE DRIVEWAY, SUDDENLY MY CAR ACCELERATED IN THE REVERSE GEAR AND COULD NOT BE STOPPED EVEN AFTER PRESSING THE BRAKE. THE CAR COMPLETELY WENT OUT OF CONTROL IN THE REVERSE AND CRASHED INTO MY BACKYARD FENCE, PLOWED THROUGH IT AND FINALLY CAME TO A STOP AFTER HITTING MY RAISED PATIO!
Crash
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2008 LEXUS IS F. THE CONTACT STATES THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY 2016. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEI... Read more
Incident date: Jan 1, 2015
REARVIEW MIRROR IS DEFECTIVE AND NOT ABLE TO SEE BEHIND YOU. THE CLARITY IS VERY POOR AND BLACK SPLOTCHES COVER MOST OF THE MIRROR GLASS
Incident date: Jul 1, 2016
BACK DOOR OPENER MELTED RUBBER BOOT HANDLE COVER FOR THE REAR LATCH. ITS PART IN THE GARAGE WHEN NOT IN USED AND THE CAR IS BEING DRIVEN ABOUT 1000-2000 MILES A MONTH.
Incident date: Jul 25, 2016
TAKATA RECALL. WE WERE NOTIFIED OF THE TAKATA AIRBAG RECALL AFFECTING OUR 2010 LEXUS ES 350 BUT WERE TOLD THAT THERE IS NO REMEDY AT THIS TIME. WE WERE ALSO TOLD TO NOT HAVE PASSENGERS RIDE IN THE FRONT SEAT. THIS IS AN UNACCEPTABLE RESPONSE AS WE ARE CONCERNED ABOUT THE DRIVERS SAFETY AND THE CAR IS EFFECTIVELY A 3 PASSENGER VEHICLE LIMITING OUR ABILITY TO CARPOOL.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THE PARTS MAY NOT BE AVAILABLE UNTIL EARLY 2017. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: Jun 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Aug 19, 2016
TAKATA RECALL - HOW IS IT THAT THIS IS THIS SERIOUS WITH SO MANY PEOPLE DYING AND WE DO NOT EVEN HAVE AN ESTIMATE ON WHEN THEIR COULD BE A REMEDY. THIS IS UNACCEPTABLE. MY 26 YEAR OLD SON DRIVES THIS CAR AND I WORRY EVERY DAY EITHER COME UP WITH A SOLUTION AND AN ETA OR BUY THE CAR BACK OR GIVE ME A RENTAL UNTIL THERE IS A SOLUTION.
Incident date: Jul 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Aug 13, 2016
TAKATA RECALL - LEXUS STATED THERE IS NO TIME FRAME FOR A REMEDY AND THE MANUFACTURER IS TRYING TO GO BANKRUPT TO AVOID FIXING THE PROBLEM. THEY SAID IT COULD BE A COUPLE OF YEARS AT LEAST UNTIL THERE IS A REMEDY.
Incident date: Jul 31, 2016
WHILE DRIVING AT 55 MPH STEADY ON HIGHWAY THE CAR SUDDENLY SHIFTED INTO NEUTRAL AND COASTED TO A STOP. THERE WAS NO ABNORMAL SOUND ASSOCIATED. WHILE STATIONARY I TRIED SHIFTING INTO REVERSE OR LOW GEAR WITH NO RESPONSE. I SHUT THE CAR OFF AND RESTARTED IT, THE CAR WOULD SHIFT INTO DRIVE AND RETURNED TO NORMAL OPERATION FOR A SHORT PERIOD AND THEN SHIFTED INTO NEUTRAL AGAIN. AFTER MULTIPLE STA... Read more
Incident date: May 17, 2011
CRACKED DASHBOARD GETTING WORSE OVER AIRBAG COMPARTMENT
Incident date: Aug 1, 2012
I HAVE BEEN WAITING OVER 3 YEARS TO GET THE CRACKED / MELTING DASHBOARD REPAIRED UNDER THE RECALL I RECEIVED OVER 3 YEARS AGO. I SPOKE TO THE LOCAL LEXUS DEALER AND THEY SAID I WAS STILL # 49 IN LINE TO GET THIS DONE. REALLY ? AFTER 3 YEARS. HOW PATIENT DOES ONE NEED TO BE ? I BELIEVE A CIVIL SUIT IS IN ORDER HERE. WITH THE TIME AND TRIPS TO THE DEALER FOR THIS AND IT'S STILL NOT HANDLED - SOMEONE... Read more
Incident date: May 1, 2016
SPARE TIRE HOLDER RUSTED AND BROKE FREE WHILE THE VEHICLE WAS IN MOTION. FULL SIZE SPARE FELL OFF AND WAS LOST ON HIGHWAY/ROAD. THE FULL SIZE SPARE SITS UNDER THE REAR BODY OF CAR, AS SUCH WHEN THE SECURING SYSTEM FAILED I DID NOT REALIZE THAT AND THE WHEEL HAD DROPPED. THE MISSING WHEEL WASN'T REALIZED UNTIL I EXPERIENCED A FLAT TIRE.
Incident date: Apr 15, 2016
THERE HAS BEEN A RECALL ON LEXUS 2016 ES 350 IN APRIL 2016 FOR THE BRAKE ACTUATOR WHICH COULD CAUSE BRAKE PRESSURE TO FAIL. I HAVE CALLED SEVERAL TIMES THE LEXUS DEALERSHIP IN ESCONDIDO, CA. TELLS ME....... "WE DON'T HAVE THE PARTS AND WE WILL CALL YOU WHEN WE GET THE PARTS." I AM DRIVING A BRAND NEW CAR THAT DOES NOT COMPLY WITH A PORTION OF FMVSS 126, LOSS OF VEHICLE STABILITY CONTROL, INCREA... Read more
Incident date: Aug 1, 2015
* "TAKATA RECALL" LIFE THREATENING AIRBAG DEFECT IN LEXUS IS 250 BUT NO PLANS TO FIX IT * FAULTY DASHBOARD, SIDE PANELS INTERIOR COMPLETELY MELTING - LEXUS PROMISED TO FIX BUT ITS BEEN YEARS NOT FIXED ON LEXIS IS 250
Incident date: Aug 1, 2015
* "TAKATA RECALL" LIFE THREATENING AIRBAG DEFECT IN LEXUS IS 250 BUT NO PLANS TO FIX IT * FAULTY DASHBOARD, SIDE PANELS INTERIOR COMPLETELY MELTING - LEXUS PROMISED TO FIX BUT ITS BEEN YEARS NOT FIXED ON LEXIS IS 250
Incident date: Aug 16, 2016
TAKATA RECALL I WOULD LIKE TO REGISTER A COMPLAINT ABOUT THE LENGTH OF TIME FOR ME TO BE NOTIFIED THAT MY CAR IS AFFECTED BY THIS RECALL ( AUGUST 2016) AND THE FACT THAT THERE IS NO TIME LINE FOR A FIX. THE RECOMMENDED WORK AROUND IS TO NOT HAVE SOMEONE IN THE PASSENGERS SEAT. THIS IS OBVIOUSLY A RIDICULOUS OPTION.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER ALSO STATED T... Read more
Incident date: Aug 11, 2016
TWO DIFFERENT TIMES, AFTER DRIVING 2 HOURS OVER A MOUNTAIN PASS ON THE HIGHWAY, PULLING A SMALL POPUP CAMPER, THE VEHICLE DIED AT THE CAMPGROUND. AFTER DOING SOME RESEARCH, I FOUND OUT THAT TOYOTA/LEXUS USED PRIUS INVERTERS ON 2006 HYLANDER AND RX440H VEHICLES AND THEY OVERHEAT AND FAIL BECAUSE THEY ARE MEANT FOR A SMALLER VEHICLE AND HAVE INADEQUATE SOLDER. THERE IS A RECALL FOR INVERTERS ON 20... Read more
Incident date: Aug 11, 2016
ENGINE STALLS AFTER COMING TO A FULL STOP AND THEN TRYING TO ACCELERATE. CAR WILL CREEP OUT INTO AN INTERSECTION, THEN WILL SUDDENLY ACCELERATE. THIS LEAVES ME VULNERABLE TO BEING HIT BY ON COMING TRAFFIC. HAPPENS ON CITY STREETS AFTER COMING TO A COMPLETE STOP. CAN HAPPEN WHEN I AM GOING IN A STRAIGHT LINE OR TURNING. HAPPENS OFTEN, BUT NOT ALWAYS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT... Read more
Incident date: Jun 1, 2016
TAKATA RECALL. I RECEIVED A RECALL NOTICE AND WAS TOLD 1) I SHOULD NOT HAVE A PASSENGER IN THE PASSENGER SEAT OF MY CAR AND 2) THERE IS NO REPLACEMENT YET. I CHECKED TODAY(8/16/16) AND THERE STILL IS NOT A SOLUTION FOR THIS SAFETY DEFECT. THIS PROBLEM WITH TAKATA AIRBAGS HAS BEEN GOING ON FOR SEVERAL YEARS AND THERE IS NO SOLUTION. HOW CAN THERE BE NO SOLUTION. HAVE THERE BEEN NO SAFE ... Read more
Incident date: May 23, 2016
"TAKATA RECALL" I WOULD LIKE TO ASK IF I CAN JUST HAVE THE AIRBAGS TAKEN OUT. IT IS RIDICULOUS TO NOT BE ABLE TO HAVE PEOPLE IN MY CAR WHILE DRIVING. HOW DO I KNOW IF IT IS SAFE FOR ME TO BE DRIVING THE VEHICLE. THE AIR BAGS SOUND LIKE THEY CAN HURT MORE THAN JUST THE PASSENGERS. I FEEL IT IS MY RIGHT TO HAVE THE BAGS TAKEN OUT AND TO DEPEND ON THE TRUSTY SEATBELT. CAN I HAVE THIS DONE AT... Read more
Incident date: Aug 10, 2016
THE TRUNK OPENING LID MELTED.
Incident date: Jul 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Aug 15, 2016
TL* THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/29/16*LJ UPDATED 08/08/... Read more
Incident date: May 20, 2016
TAKATA RECALL. I RECEIVED NOTICE OF A RECALL ON MY LEXUS IN MAY AND AT THAT TIME THEY RECOMMENDED THAT I NOT CARRY PASSENGERS IN THE FRONT PASSENGER SEAT BECAUSE OF THE AIRBAG ISSUE. IT'S NOW GOING ON SEPTEMBER AND I STILL HAVE NOT BEEN PROVIDED REPAIR OR DEALER INSTRUCTIONS FOR RECALL REPAIRS?
Incident date: May 1, 2016
HAVE NOT BEEN CONTACTED WITH A DATE FOR REPLACEMENT, AND HAVE BEEN WAITING OVER THREE MONTHS. NO DATE PROVIDED FOR ACTUAL REPLACEMENT OF TAKATA AIRBAG.
Incident date: Aug 15, 2016
WE HAD OUR LEXUS SMOGGED AND THE AIRBAG LIGHT WAS ON WHEN WE PICKED IT UP. WE TOOK IT TO THE LEXUS DEALER AND THEY SAID IT IS THE WIRING HARNESS. $3500 TO REPAIR. THIS IS NOT A COMPONENT THAT IS SUPPOSED TO FAIL, SO LEXUS SHOULD BE RESPONSIBLE FOR THE FIX.
Incident date: Aug 15, 2016
WE HAD OUR LEXUS SMOGGED AND THE AIRBAG LIGHT WAS ON WHEN WE PICKED IT UP. WE TOOK IT TO THE LEXUS DEALER AND THEY SAID IT IS THE WIRING HARNESS. $3500 TO REPAIR. THIS IS NOT A COMPONENT THAT IS SUPPOSED TO FAIL, SO LEXUS SHOULD BE RESPONSIBLE FOR THE FIX.
Incident date: Aug 15, 2016
"TAKATA RECALL" I CONTACTED THE LOCAL DEALER AT 8:00 AM AND WAS TOLD THAT THEY WOULD PROVIDE ME WITH A LOANER VEHICLE FROM ENTERPRISE FOR UP TO 35.00 PER DAY. HOWEVER, THE SERVICE MANAGER WAS IN A MEETING AND WOULD CALL ME BACK AT 11:00 AM WITH THE PARTICULARS ON HOW TO GO ABOUT GETTING INTO THE VEHICLE. SINCE I DID NOT RECEIVED A CALL FROM THE SERVICE MANAGER I CALLED BACK AND WAS TOLD THAT MY... Read more
Incident date: May 23, 2016
TAKATA RECALL, THIS HAS BEEN SINCE MAY 2016, THREE MONTHS HAS PASSED. IM TOLD BY LEXUS I CANT HAVE A PASSENGER IN THE FRONT SEAT. FOR THREE MONTHS MY FAMILY HAS NOT BEEN ABLE TO UTILIZE THIS CAR . THIS IS UNACCEPTABLE.
Incident date: Aug 12, 2016
WHILE DRIVING DOWN A RURAL ROAD AT 45 MPH, THE POWER STEERING STOPPED WORKING, THE "PS" WARNING LIGHT ILLUMINATED ON THE DASH, AND I HAD EXTREME DIFFICULTY CONTROLLING THE DIRECTION OF THE VEHICLE. I PULED OFF THE ROAD AND TURNED THE IGNITION OFF. I RESTARTED THE IGNITION AND THE POWER STEERING WORKED. I DROVE HOME.
Incident date: Mar 3, 2016
2016 RX350 IS A NEW PLATFORM. THE PASSENGER SIDE CAR PASSING INDICATOR DOES NOT ALWAYS INDICATE A CAR IN THE "BLIND SPOT". AFTER DRIVING THE CAR FOR A FEW MONTHS, I NOTIFIED MY LOCAL LEXUS DEALER. MY SALESMAN AND I DROVE MY VEHICLE FOR A TEST RUN AND THE PROBLEM CONSISTENTLY AROSE. THE SALESMAN SAID THAT THIS WAS A NEW EXPERIENCE FOR HIM IN A LEXUS VEHICLE WITH THIS FEATURE. LEXUS HAD A TEAM I... Read more
Incident date: Dec 1, 2015
READING NEWS ON ABC ENTITLED "TOYOTA RECALLS OLDER MODELS WITH RECURRING SUSPENSION ISSUES". LINK: HTTP://ABCNEWS.GO.COM/BUSINESS/WIRESTORY/TOYOTA-RECALLS-OLDER-MODELS-RECURRING-SUSPENSION-ISSUES-41331440?YPTR=YAHOO SIMILAR WOBBLING EXPERIENCE WHEN DRIVING THIS CAR. MINOR UNEVEN PAVEMENT CAUSES THIS VEHICLE TO WOBBLE AND DIFFICULT TO STEER. NOTICE THIS SINCE WE BOUGHT IT ABOUT 2 YEARS AGO.
Incident date: Dec 1, 2015
READING NEWS ON ABC ENTITLED "TOYOTA RECALLS OLDER MODELS WITH RECURRING SUSPENSION ISSUES". LINK: HTTP://ABCNEWS.GO.COM/BUSINESS/WIRESTORY/TOYOTA-RECALLS-OLDER-MODELS-RECURRING-SUSPENSION-ISSUES-41331440?YPTR=YAHOO SIMILAR WOBBLING EXPERIENCE WHEN DRIVING THIS CAR. MINOR UNEVEN PAVEMENT CAUSES THIS VEHICLE TO WOBBLE AND DIFFICULT TO STEER. NOTICE THIS SINCE WE BOUGHT IT ABOUT 2 YEARS AGO.
Incident date: May 1, 2015
THE DASHBOARD ON MY LEXUS IS350 IS MELTING. THE DASHBOARD IS NOW SHINY AND STICKY.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE... Read more
Incident date: Jul 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more