Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Feb 12, 2016
GAS TANK NEEDED TO BE REPLACED BECAUSE GASOLINE OVERFLOWED INTO THE FUEL TANK CANISTER. SINCE REPLACEMENT CAN INTERMITTENLY SMELL GAS BUT DEALERSHIP SERVICE DEPARTMENT CANNOT SMELL UNEXPLAINED EXCESSIVE ENGINE NOISE IN WHICC DEALERSHIP CANNOT HEAR, AND CANNOT MAINTAIN AN ALIGNMENT.
Incident date: Feb 12, 2016
GAS TANK NEEDED TO BE REPLACED BECAUSE GASOLINE OVERFLOWED INTO THE FUEL TANK CANISTER. SINCE REPLACEMENT CAN INTERMITTENLY SMELL GAS BUT DEALERSHIP SERVICE DEPARTMENT CANNOT SMELL UNEXPLAINED EXCESSIVE ENGINE NOISE IN WHICC DEALERSHIP CANNOT HEAR, AND CANNOT MAINTAIN AN ALIGNMENT.
Incident date: Aug 13, 2016
I HAVE BEEN ON A 3 YEAR WAIT LIST FOR LEXUS TO REPLACE MY DASH AND DOOR PANELS AMONG OTHER RECALLS I LIVE IN LOUISIANA MY CAR IS NOW TOTALED I LIVE IN GONZALES LA AND LOST EVERYTHING DUE TO THE FLOOD IT REALLY UPSETS ME KNOWING THAT NOT ONLY MY LEXUS PARTS WERE MELTING ON MYSELF AND MY CHILD I ALSO HAVE A LATEX ALLERGY NOW I GET BOOK VALUE FOR A CAR AND THAT'S ONE LESS VEHICLE LEXUS HAS TO FIX I S... Read more
Incident date: Aug 13, 2016
I HAVE BEEN ON A 3 YEAR WAIT LIST FOR LEXUS TO REPLACE MY DASH AND DOOR PANELS AMONG OTHER RECALLS I LIVE IN LOUISIANA MY CAR IS NOW TOTALED I LIVE IN GONZALES LA AND LOST EVERYTHING DUE TO THE FLOOD IT REALLY UPSETS ME KNOWING THAT NOT ONLY MY LEXUS PARTS WERE MELTING ON MYSELF AND MY CHILD I ALSO HAVE A LATEX ALLERGY NOW I GET BOOK VALUE FOR A CAR AND THAT'S ONE LESS VEHICLE LEXUS HAS TO FIX I S... Read more
Incident date: Aug 13, 2016
I HAVE BEEN ON A 3 YEAR WAIT LIST FOR LEXUS TO REPLACE MY DASH AND DOOR PANELS AMONG OTHER RECALLS I LIVE IN LOUISIANA MY CAR IS NOW TOTALED I LIVE IN GONZALES LA AND LOST EVERYTHING DUE TO THE FLOOD IT REALLY UPSETS ME KNOWING THAT NOT ONLY MY LEXUS PARTS WERE MELTING ON MYSELF AND MY CHILD I ALSO HAVE A LATEX ALLERGY NOW I GET BOOK VALUE FOR A CAR AND THAT'S ONE LESS VEHICLE LEXUS HAS TO FIX I S... Read more
Incident date: Aug 13, 2016
I HAVE BEEN ON A 3 YEAR WAIT LIST FOR LEXUS TO REPLACE MY DASH AND DOOR PANELS AMONG OTHER RECALLS I LIVE IN LOUISIANA MY CAR IS NOW TOTALED I LIVE IN GONZALES LA AND LOST EVERYTHING DUE TO THE FLOOD IT REALLY UPSETS ME KNOWING THAT NOT ONLY MY LEXUS PARTS WERE MELTING ON MYSELF AND MY CHILD I ALSO HAVE A LATEX ALLERGY NOW I GET BOOK VALUE FOR A CAR AND THAT'S ONE LESS VEHICLE LEXUS HAS TO FIX I S... Read more
Incident date: Jul 18, 2016
DRIVER WAS PULLING INTO A PARKING SPOT, JUST ROLLING TO A STOP WITH HER FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED INTO A BRICK WALL AND A TREE. THE FRONT BUMPER OF THE CAR WAS SMASHED AND THE FRAME WAS BENT. AIR BAG DID NOT DEPLOY AS IT SHOULD HAVE. OWNER CONTACTED LEXUS LEGAL DEPARTMENT THE NEXT DAY AND FILED A CLAIM. 16 DAYS LATER A THIRD PARTY INVESTIGATOR RECOVERED THE DATA FROM THE... Read more
Crash
Incident date: May 26, 2016
LEXUS NOTIFIED ME IN MAY 2016 OF A RECALL FOR TAKATA AIRBAGS, BUT HAS NOT TAKEN DEFINITIVE ACTION TO REPLACE MY AIRBAG SO MY CAR IS SAFE TO DRIVE.
Incident date: Sep 5, 2016
DISSATISFIED WITH THE AMOUNT OF TIME THAT HAS BEEN GIVEN TO TOYOTA/TAKATA. THIS HAS BEEN GOING ON FOR MONTHS AND WE STILL HAVE NOT BEEN TOLD WHEN THE AIRBAGS WILL BE REPLACED. TELLING IS NOT TO HAVE ANYONE RIDE IN THE PASSENGER SEAT OF THE CAR IS NOT AN OPTION ALL THE TIME.
Incident date: Aug 30, 2016
I WAS BACKING CAR OUT OF DRIVEWAY WHEN ALL OF A SUDDEN CAR ACCELERATED HITTING CURB, RAN UP AN EMBANKMENT AND CRASHED INTO NEIGHBORS FRONT STEPS. THIS IS THE FIRST TIME IT EVER DID THAT. IT APPEARS THAT THROTTLE MUST HAVE STUCK CLOSE TO MAXIMUM ACCELERATION AS CAR CLIMBED UP A 10-12 FOOT EMBANKMENT AND HIT NEIGHBORS BRICK FRONT STEPS WITH SUCH FORCE IT PICKED REAR WHEELS RIGHT OFF THE GROUND.
Crash
Incident date: Jun 5, 2016
I NOTICED CLICKING SOUNDS FROM THE REAR OF THE CAR WHILE IN MOTION, WITHIN DAYS A NUMBER OF WARNING LIGHT APPEARED ON THE DASH STATING: CHECK ABS VSC BRAKE SYSTEM.. STOP THE CAR IN A SAFE PLACE AND CONTACT A DEALER. THE CLICKING HAS INCREASED DRAMATICALLY. A MECHANIC STATED IT IS THE BRAKE ACTUATOR ASSEMBLY.
Incident date: Jun 5, 2016
I NOTICED CLICKING SOUNDS FROM THE REAR OF THE CAR WHILE IN MOTION, WITHIN DAYS A NUMBER OF WARNING LIGHT APPEARED ON THE DASH STATING: CHECK ABS VSC BRAKE SYSTEM.. STOP THE CAR IN A SAFE PLACE AND CONTACT A DEALER. THE CLICKING HAS INCREASED DRAMATICALLY. A MECHANIC STATED IT IS THE BRAKE ACTUATOR ASSEMBLY.
Incident date: May 23, 2016
TAKATA RECALL; THIS RECALL WAS MADE MAY 23, 2016. TODAY IS SEPTEMBER 2, 2016. I LIVE ON THE GULF COAST OF TEXAS WHERE THE TEMPERATURE OFTEN EXCEEDS 95 DEGREES AND HUMIDITY IS EXTREMELY HIGH. THE MANUFACTURE "STILL DOES NOT HAVE A REMEDY FOR THIS DEFECT". IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, STRIKING THE VEHICLE OCCUPANTS... Read more
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 2015 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE), BUT THE REMEDY TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/19/... Read more
Incident date: Jun 9, 2016
TAKATA RECALL. RECEIVED RECALL NOTICE 3 MONTHS AGO. CALLED DEALER TODAY AND THEY SAID NO IDEA WHEN FIX WILL BE DONE. MEANWHILE NO ONE ALLOWED IN PASSENGER SEAT AND WAS ADVISED FIX MAY BE NEXT YEAR. THIS IS TOTALLY UNACCEPTABLE,THUS MY COMPLAINT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Apr 1, 2016
TAKATA RECALL. WE RECEIVED A NOTICE IN THE MAIL ABOUT 6 MONTHS AGO WARNING THE FRONT PASSENGER AIRBAG WAS RECALLED AND IT WAS NOT SAFE TO HAVE SOMEONE SIT IN THE FRONT PASSENGER SEAT. WE ARE A FAMILY OF 5 AND NEED TO HAVE SOMEONE SIT IN THE FRONT PASSENGER SEAT TO GO ANYWHERE. DESPITE REPEATED CALLS TO LEXUS, NO REPLACEMENT AIRBAG HAS BEEN PROVIDED. THE CAR IS EFFECTIVELY USELESS TO US BECAUSE WE ... Read more
Incident date: Aug 19, 2016
THE PANEL THAT COVERS THE DRIVER SIDE FRONT AIR BAG POPS OFF REPEATEDLY. CAR HAS BEEN BACK TO THE LEXUS DEALER (BREDEMANN OF GLENVIEW, IL) AT LEAST A HALF-DOZEN TIMES WITHOUT A SATISFACTORY FIX. WHILE THIS APPEARS TO BE A COSMETIC PROBLEM, MY CONCERN IS THERE IS A DEEPER ISSUE THAT COULD AFFECT THE AIR BAG AS WELL AND I DO NOT WANT TO BE DRIVING THE CAR WHEN THE AIR BAG SUDDENLY POPS. BREDEMANN LE... Read more
Incident date: Aug 19, 2016
THE PANEL THAT COVERS THE DRIVER SIDE FRONT AIR BAG POPS OFF REPEATEDLY. CAR HAS BEEN BACK TO THE LEXUS DEALER (BREDEMANN OF GLENVIEW, IL) AT LEAST A HALF-DOZEN TIMES WITHOUT A SATISFACTORY FIX. WHILE THIS APPEARS TO BE A COSMETIC PROBLEM, MY CONCERN IS THERE IS A DEEPER ISSUE THAT COULD AFFECT THE AIR BAG AS WELL AND I DO NOT WANT TO BE DRIVING THE CAR WHEN THE AIR BAG SUDDENLY POPS. BREDEMANN LE... Read more
Incident date: May 23, 2016
TAKATA INFLATORS. THIS IS A ZONE A VEHICLE. LEXUS CLAIMS TO HAVE NO IDEA WHEN THE RECALL WILL BE REPAIRED, BUT ADVISES US NOT TO DRIVE THE CAR WITH ANYONE IN THE PASSENGER SEAT. SO, THE CAR IS BASICALLY UNUSABLE.
Incident date: Sep 1, 2016
I HAVE A PROBLEM OF POWER STEERING TODAY, THE RED LIGHT P/S APPEARS AND I FOUND THAT IT'S HARD TO TURN MY CAR WHEEL EITHER TO LEFT OR RIGHT. I HAVE CHECK WITH A LOCAL REPAIR SHOP AND LEARN FROM THE TECHNICIAN THAT NOTHING WRONG WITH THE ALTERNATOR AND THE PROBLEM MIGHT COME FROM THE FAULTY CRANKSHAFT PULLEY. I ALSO LEARN FROM ONLINE THAT TOYOTA WILL INSPECT RECALLED VEHICLES AND REPLACE THE CRANKS... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Dec 14, 2015
TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR THE PARTS WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCE... Read more
Incident date: Aug 30, 2016
DRIVING ON HIGHWAY, SUDDENLY ENGINE STOPPED WORKING. TOWED IT TO MECHANIC AND HE SAID ENGINE SEIZED. HE SUGGESTED ME TO REPLACE ENGINE WITH A NEWER ONE QUOTED 7500$ +LABOR. IT HAS ONLY 77000 MILES ON IT.
Incident date: Feb 29, 2016
EACH TIME THE FOG LAMPS ARE USED, SEEMS THE ELECTRICAL SYSTEM POPS THE FOG LAMP GLASS. THIS HAS HAPPENED 3 TIMES ON BOTH DRIVER AND PASSENGER SIDE. INCLUDING PIPING OF THE FACTORY FOG LAMPS THAT CAME ON THE VEHICLE AND THEN THE REPLACEMENTS. THE FOG LAMPS CANNOT BE USED WITHOUT POPPING.
Incident date: Feb 29, 2016
EACH TIME THE FOG LAMPS ARE USED, SEEMS THE ELECTRICAL SYSTEM POPS THE FOG LAMP GLASS. THIS HAS HAPPENED 3 TIMES ON BOTH DRIVER AND PASSENGER SIDE. INCLUDING PIPING OF THE FACTORY FOG LAMPS THAT CAME ON THE VEHICLE AND THEN THE REPLACEMENTS. THE FOG LAMPS CANNOT BE USED WITHOUT POPPING.
Incident date: Jul 5, 2016
LEXUS ADVISES ME NOT TO USE FRONT PASSENGER SEAT MORE THAN A MONTH AGO. THEY STILL DO NOT HAVE AN ESTIMATE OF WHEN THEY CAN FIX IT. SO I AM LEFT WITH A PARTIALLY USABLE CAR FOR AN EXTENDED PERIOD OF TIME WITH NO END IN SIGHT
Incident date: Jun 10, 2016
CRACKED,STICKY SHINY DASH BOARD AND DOOR PANELS,THE CAR STILL PARKING ON MY LOTE
Incident date: Feb 25, 2016
MY ENTIRE DASH BOARD IS MELTING. THE DOOR PANELS HAVE MELTED IN SOME AREAS AND CRACKED IN OTHERS. CAR IS IN EXCELLENT CONDITION AND WANTED TO SELL IT BUT NO ONE WLD EVEN LOOK AT IT WITH A STICKY DASHBOARD THAT IS MELTING AND DOOR PANELS THAT ALL CRACKING OFF. LEXUS SAYS THEY ARE NOT RESPONSIBLE BECAUSE IT IS OUT OF WARRANTY. THEY WILL DISCOUNT THE REPLACEMENT OF THE DASHBOARD AT AN EXUBERANT CHARG... Read more
Incident date: Aug 27, 2016
TAKATA RECALL. LEXUS HAS NOT DEVELOPED FIX FOR FAULTY AIRBAGS, MAKING CAR DANGEROUS TO DRIVE.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDA... Read more
Incident date: Aug 29, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION ON MAY 23, 2016 FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 29, 2016
MY LEXUS HEADLIGHT LENSES BECOME SCRATCHED WHICH DIMINISHES DISTANCE ILLUMINATED AND BRIGHTNESS OF ILLUMINATION. OBJECTS ON THE ROAD ARE NOT VISIBLE AS QUICKLY OR AS CLEARLY AS THEY ARE WITH CLEAR (UNSCRATCHED) LENSES. THESE DEFECTIVE PLASTIC LENSES THAT ARE SCRATCHED UP BY PARTICLES OF THE ROAD MAY BE RESPONSIBLE FOR PEOPLE, ANIMALS, OBJECTS AND VEHICLES BEING HIT AT NIGHT. THE DEALERS ... Read more
Incident date: Aug 25, 2016
LOST ENGINE OIL DRIVING 20 MINUTES TO WORK. LEXUS DEALER ADVISED THERE IS A COMMON PROBLEM WITH THE OIL COOLER LINE, THERE IS A CAMPAIGN WITHIN 10 YEARS OF FIRST USE. THEY WON'T REPLACE IT UNLESS LEAKING; OTHERWISE YOU ARE ALLOWED TO DRIVE UNTIL THE LINE BLOWS CAUSING CATASTROPHIC ENGINE DAMAGE. A $60 PART ENDS UP BEING AN ENGINE REPLACEMENT; NEVERMIND THE POTENTIAL DANGER OF AN ENGINE FREEZE AT 6... Read more
Incident date: Aug 23, 2016
I AM HIGHLY CONCERNED AND WORRIED ABOUT THIS PASSENGER AIRBAG RECALL. WHEN ASKED LEXUS ABOUT THE REMEDY, I WAS TOLD THAT THE REMEDY WOULD NOT BE AVAILABLE UNTIL DECEMBER OF 2016. THIS SEEMS UNREASONABLE. ALSO DOES THIS RECALL AFFECT THE DRIVER'S SIDE? IT SEEMS UNCLEAR AS THE REPORTS SHOWED THAT THOSE WHO WERE AFFECTED BY THE DEGRADED AIRBAGS WERE IN THE DRIVER'S SIDE. CAN SOMEONE PLEASE LOOK INTO ... Read more
Incident date: Aug 27, 2016
TAKATA RECALL WE HAVE NOT YET BEEN NOTIFIED AS OF AUGUST 27, 2016 BY LEXUS THAT THE AIR BAG INFLATOR SHOULD BE REPLACED.
Incident date: May 12, 2016
I AM A PROFESSIONAL WOMAN LIVING IN LA JOLLA, CALIFORNIA. MY CAR'S VIN CORRESPONDS TO THE CLASS THAT COULD EXPERIENCE AIR BAG FAILURE AND MY DEATH. THE DESCRIPTION OF ATMOSPHERIC CONDITIONS THAT COULD PORTEND AIR BAG FAILURE ARE EXISTING HERE. WHY CAN LEXUS NOT REPLACE OR REPAIR THIS BAG IMMEDIATELY??? THIS IS UNACCEPTABLE! ALSO, MY PREGNANT DAUGHTER DRIVES A BMW X5 THAT DID RECEIVE A RECALL NOTIC... Read more
Incident date: Feb 28, 2012
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT THE BATTERY DISCHARGE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING), HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATE... Read more
Incident date: Aug 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Aug 26, 2016
APPARENTLY, LEXUS MAILED A RECALL NOTICE TO MY HOME ADDRESS SOMETIME IN JUNE (THE LETTER DOES NOT HAVE A DATE THAT IT WAS ISSUED) ABOUT THE TAKATA PASSENGER AIRBAG PROBLEM. HOWEVER, I DID NOT KNOW ABOUT THE RECALL NOTICE UNTIL AFTER I MADE A LONG TRIP WITH MY SISTER FROM ATLANTA, GA TO MELBOURNE, FL IN MID JUNE 2016. FORTUNATELY MY SISTER AND I WERE NOT IN AN ACCIDENT DURING THAT TRIP, BUT IF I HA... Read more
Incident date: Aug 26, 2016
TAKATA RECALL. EXCESSIVE DELAY IN REPAIRING INFLATORS. CAN'T SELL CAR WITHOUT RECALL BEING REPAIRED. CAN'T EVEN DRIVE MY WIFE IN THE FRONT SEAT.
Incident date: Aug 22, 2016
I AM VERY DISAPPOINTED WITH LEXUS FOR NOT ADDRESSING THE RACK AND PINION LEAKS THAT APPEARS TO BE A COMMON PROBLEM WITH THE RX 350 MODELS. I AM NOT ALONE IN REPORTING THIS FAILURE OF A CRITICAL COMPONENT OF THE STEERING SYSTEM TO NHTSA. THE LEXUS DEALER THAT I TAKE MY CAR FOR SERVICE FOUND THESE LEAKS AT AROUND 91,000 MILES. THE DEALER COULD NOT PROCEED WITH THE WHEEL ALIGNMENT AFTER DISCOVERING ... Read more
Incident date: Aug 24, 2016
TAKATA RECALL I CALLED LEXUS COMPANY HOTLINE 2ND TIME, AND THEY SAID THEY CAN'T FIX MY CAR SINCE THERE IS NO REMEDY. WHAT ARE MY OPTIONS? THANKS SACHIN
Incident date: Aug 3, 2016
TAKATA RECALL AND ECU. MY AIR BAG LIGHT CAME ON NOT REGISTERING THE PASSENGER SEAT WHEN SOMEONE SITS IN IT. NO OE RARELY SITS IN THAT SEAT, THE TIME TE LIGHT CAME ON NOONE WAS IN IT. THE CAR WAS STILL. WENT TO LEXUS DEALER COST ME 450 FOR THEM TO CALIBRATE IT. STILL ISSUE STATES IT THE ECU BEING FAULTY AND IT COST 2100 TO FIX, FOR A SENSOR THATS CRAZY, THIS IS NOT A TYPICAL WEAR AND TEAR ISSU... Read more
Incident date: Aug 24, 2016
TAKATA RECALL. LEXUS SERVICE HAS NO PARTS TO FIX THIS. THEY EXPECT FIRST QUARTER 2017. MY WIFE IS AFRAID TO RIDE IN THE PASSENGER SEAT. CAN LEXUS PUT THIS OFF SO LONG?
Incident date: Aug 12, 2016
TAKATA RECALL ALTHOUGH IT IS ABOUT 4 MONTH SINCE THIS RECALL AND ISSUE WAS REPORTED THERE IS NO WORDS YET WHEN THIS ISSUE WILL BE RESOLVED. WE ARE A FAMILY OF 5 AND HAVE TO USE THE FRONT SEAT, BUT ACCORDING TO THE LETTER WE HAVE RECEIVED IT IS VERY DANGEROUS TO SIT ON THE FRONT PASSENGER SEAT. THE AIR BAG LIGHT CAME ON A FEW DAYS AGO. PLEASE, ADVISE.
Incident date: Jul 6, 2015
CPSC: 2015 LEXUS GX460: CONSUMER STATED THE REAR SEATS MELTED DUE TO THE SEAT HEATERS. THE CAR WAS PARKED IN THE DRIVEWAY AND NOT ON AT THE TIME OF THE INCIDENT. *SS THE CONSUMER STATED THE BURN WENT ALL THE WAY DOWN TO THE FRAME. LEXUS DENIED HER CLAIM. *JB
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more