Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 9, 2016
TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Sep 20, 2016
PLUG FOR KNEE AIRBAG BECOMES LOOSE AND TRIGGERS AIRBAG LIGHT. BASED ON DEALER FEEDBACK THIS IS A WIRE HARNESS PLUG ISSUE AND WILL CAUSE THE KNEE AIRBAG TO NOT INFLATE. THIS IS A POTENTIAL SAFETY CONCERN CAUSE BY A POSSIBLE DESIGN/MANUFACTURING DEFECT.
Incident date: Jul 21, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Sep 1, 2016
2008 LEXUS ES-350. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS SCHEDULE TO REPAIR RECALL NOTICE 16V-340 IS UNREASONABLE AND UNACCEPTABLE- IT LIMITS USE OF VEHICLE OVER A SUCH LONG PERIOD OF TIME. *SMD
Incident date: Sep 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 19, 2016
TAKATA RECALL DONT KNOW EXACTLY BUT FEEL VERY UNSAFE, SCARE WHEN SITTING AT FRONT PASSENGER SEAT IN EVERY TIME THE CAR TURNS.
Incident date: May 16, 2016
TAKATA RECALL. THIS RECALL CAME OUT IN MAY 2016. LEXUS SUGGEST NOT LETTING ANYONE RIDE IN THE FRONT PASSENGER SEAT. THIS DOESN'T SEEM REASONABLE TO TAKE THIS LONG, I CAN'T USE MY CAR WITH ANYONE IN THE FRONT SEAT.
Incident date: Aug 13, 2016
I HAVE BEEN ON A 3 YEAR WAIT LIST FOR LEXUS TO REPLACE MY DASH AND DOOR PANELS AMONG OTHER RECALLS I LIVE IN LOUISIANA MY CAR IS NOW TOTALED I LIVE IN GONZALES LA AND LOST EVERYTHING DUE TO THE FLOOD IT REALLY UPSETS ME KNOWING THAT NOT ONLY MY LEXUS PARTS WERE MELTING ON MYSELF AND MY CHILD I ALSO HAVE A LATEX ALLERGY NOW I GET BOOK VALUE FOR A CAR AND THAT'S ONE LESS VEHICLE LEXUS HAS TO FIX I S... Read more
Incident date: Aug 13, 2016
I HAVE BEEN ON A 3 YEAR WAIT LIST FOR LEXUS TO REPLACE MY DASH AND DOOR PANELS AMONG OTHER RECALLS I LIVE IN LOUISIANA MY CAR IS NOW TOTALED I LIVE IN GONZALES LA AND LOST EVERYTHING DUE TO THE FLOOD IT REALLY UPSETS ME KNOWING THAT NOT ONLY MY LEXUS PARTS WERE MELTING ON MYSELF AND MY CHILD I ALSO HAVE A LATEX ALLERGY NOW I GET BOOK VALUE FOR A CAR AND THAT'S ONE LESS VEHICLE LEXUS HAS TO FIX I S... Read more
Incident date: Sep 28, 2015
SAME ISSUE AS STATED IN NHTSA ID NUMBERS 10881898, 10761786 AND 10748834. SPORADIC SEAT COOLING PROBLEM -- PANELS ON SEAT BACK SOMETIMES HEAT IN COOLING MODE. FOR ONE TEST I DID, THE CAR WAS IN THE GARAGE AND COOL (SO EXISTING HEAT FROM THE CAR BEING PARKED IN THE SUN WAS NOT A FACTOR). I STARTED THE CAR, TURNED ON THE SEAT COOLERS AND GOT OUT (SO BODY HEAT WAS NOT A FACTOR). I COULD VER... Read more
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRM... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
Incident date: Sep 11, 2016
TL* THE CONTACT OWNED A 1993 LEXUS LS400. WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE ACCELERATED AT A HIGH RATE OF SPEED WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CURB AND CRASHED UP A SLOPE NEAR A WOODED AREA. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. IN ADDITION, THERE WAS AN ABNORMAL NOISE HEARD NEAR THE ENGINE COMPARTMENT AND FRONT END O... Read more
Crash
Incident date: Sep 15, 2016
TAKATA RECALL IT'S BEEN 4 MONTHS SINCE THE RECALL WAS ANNOUNCED AND STILL NO REMEDY AVAILABLE YET. IT'S ALSO A SIGNIFICANT IN THAT NOONE CAN SIT IN MY PASSENGER SEAT UNTIL THE RECALL IS REMEDIED.
Incident date: Jul 29, 2016
I TOOK THE CAR TO LEXUS OF GLENDALE FOR ROUTINE SERVICE, WHICH WAS COMPLETED, AND THREE DAYS LATER, AS I WAS DRIVING ON 5 FREEWAY FROM COALINGA TO LOS ANGELES, ALL OF A SUDDEN, I HEARD A GRINDING NOISE FROM THE ENGINE, AND THE CAR STALLED, I WAS ABLE TO PULL OVER TA DS A NEARBY SERVICE STATION (CHEVRON) IN VALENCIA. I NOTED A CHECK ENGINE LIGHT, AND THE VEHICLE BECAME UNDRIVEABLE. THE VEHICLE WA... Read more
Incident date: Jul 29, 2016
I TOOK THE CAR TO LEXUS OF GLENDALE FOR ROUTINE SERVICE, WHICH WAS COMPLETED, AND THREE DAYS LATER, AS I WAS DRIVING ON 5 FREEWAY FROM COALINGA TO LOS ANGELES, ALL OF A SUDDEN, I HEARD A GRINDING NOISE FROM THE ENGINE, AND THE CAR STALLED, I WAS ABLE TO PULL OVER TO A NEARBY SERVICE STATION (CHEVRON) IN VALENCIA. I NOTED A CHECK ENGINE LIGHT, AND THE VEHICLE BECAME UNDRIVEABLE. THE VEHICLE WAS TOW... Read more
Incident date: Jul 29, 2016
I TOOK THE CAR TO LEXUS OF GLENDALE FOR ROUTINE SERVICE, WHICH WAS COMPLETED, AND THREE DAYS LATER, AS I WAS DRIVING ON 5 FREEWAY FROM COALINGA TO LOS ANGELES, ALL OF A SUDDEN, I HEARD A GRINDING NOISE FROM THE ENGINE, AND THE CAR STALLED, I WAS ABLE TO PULL OVER TA DS A NEARBY SERVICE STATION (CHEVRON) IN VALENCIA. I NOTED A CHECK ENGINE LIGHT, AND THE VEHICLE BECAME UNDRIVEABLE. THE VEHICLE WAS ... Read more
Incident date: Jun 10, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Aug 1, 2016
CAR CURRENTLY (9/14/15) HAS 46,289 MILES, NOW WITH CLUNKING NOISES DURING BRAKING. LEXUS CORPORATION AWARE OF PROBLEMS WITH CONTROL ARMS AND BRAKE ACTUATOR. DEALER DIAGNOSED AS BOTH CONTROL ARMS AND BRAKE ACTUATOR. LEXUS REFUSES TO HONOR REPLACEMENT FEES OF REPLACEMENT PARTS.
Incident date: Aug 1, 2016
CAR CURRENTLY (9/14/15) HAS 46,289 MILES, NOW WITH CLUNKING NOISES DURING BRAKING. LEXUS CORPORATION AWARE OF PROBLEMS WITH CONTROL ARMS AND BRAKE ACTUATOR. DEALER DIAGNOSED AS BOTH CONTROL ARMS AND BRAKE ACTUATOR. LEXUS REFUSES TO HONOR REPLACEMENT FEES OF REPLACEMENT PARTS.
Incident date: Jun 30, 2016
"TAKATA RECALL" I HAD TO CALL THE LEXUS DEALER IN MELBOURNE FLORIDA WHEN I LEARNED ABOUT RECALL ON RADIO. THE DEALER REP HAD MY INFORMATION AND TOLD ME THEY WILL CONTACT ME WHEN THE PARTS COME IN. IT'S ABOUT TWO MONTHS AND CALLED SEVERAL TIMES AND THE SAME RESPONSE. THEY ARE DRAGGING THIS THINKING CONSUMER WILL GET TIRED AND GIVE UP. GOVERNMENT MUST DO SOMETHING ABOUT THIS ISSUE.
Incident date: Jun 8, 2016
ON JUNE 8TH OF 2016 I WAS SITTING AT A RED LIGHT AND WAS REAR-ENDED AND PUSHED INTO THE ANOTHER VEHICLE CAUSING EXTENSIVE DAMAGE AND TOTAL LOSS. NONE OF MY AIRBAGS WERE DEPLOYED AND I WAS TAKEN TO THE EMERGENCY ROOM WITH NECK LEFT ARM AND BACK TRAUMA. MY PASSENGER HAD NECK SPRAIN AND A BRUISE ON HER THIGH.
Crash
4 injured
Incident date: Sep 13, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Aug 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE OVER TWO MONTHS AGO FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jul 1, 2016
LOUD CHIRPING NOISE FROM ENGINE DURING IDLE. DEALER STATES IS NORMAL AND FROM HIGH PRESSURE FUEL COMPONENT. I AM NOT CONFIDENT IN THIS SINCE FUEL IS INVOLVED. VERY LOUD ODD SOUND. I HAVE VIDEO BUT IUNABLE TO SEND THROUGH HERE. ONGOING PROBLEM OVER PAST MONTHS.
Incident date: Jul 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Sep 12, 2016
I WANT TO KNOW IF MY CAR'S AIR BAGS ARE SAFE. I RECENTLY WAS TOLD MANY OLDER LEXUS SUV'S HAD DANGEROUS AIR BAGS AND THE CAR OWNERS WERE ABLE TO RECEIVE SAFE CARS FROM LEXUS.
Incident date: Sep 1, 2016
WHILE DRIVING ON CITY STREET IN MADISON WI,SEVERE OIL LOSS DUE TO HOSE TO OIL COOLER. PART WAS CHANGED BY MANUFACTURER FROM RUBBER HOSE TO METAL. THIS TELLS ME THEY KNOW IT IS A PROBLEM. DEALERSHIP IN MADISON WI SAYS THEY GET THIS REPAIR WEEKLY.
Incident date: Mar 1, 2016
THE DASHBOARD IS MELTING, ITS DANGEROUS TO DRIVE THIS CAR IN THE DAYTIME BECAUSE THE REFLECTION OF THE SUN CAUSES IT TO SHINE ON THE MELTING DASHBOARD, MAKING IT VERY DIFFICULT TO SEE CLEARLY. I CALLED LEXUS AND THEY WONT COVER THIS DEFECTIVE PART.
Incident date: Sep 1, 2016
RADIO DOESN'T HAVE ANY SOUND / VOLUME. LIGHT IS ON, STATIONS ARE LISTED AND CD TRACKS APPEAR. CANNOT ADJUST BASE, TREBLE, OR ANY OTHER SETTINGS ALTHOUGH THEY APPEAR WITH "0". CHECKED ALL FUSES RELATED TO THE AUDIO SYSTEM, NONE BLOWN. JUST HAPPENED LAST WEEK WHETHER CAR IS MOVING ON STATIONARY.
Incident date: Jul 1, 2014
MELTING DASHBOARD. SHORTLY AFTER PURCHASING MY LEXUS IS250, I WAS CONTACTED BY LEXUS INFORMING ME THAT THEY WOULD BE REPAIRING THEIR MELTING INTERIOR PANELS. IT HAS BEEN OVER A YEAR AND DESPITE SEVERAL ATTEMPTS TO GET THE REPAIR COMPLETED HAVE BEEN TOLD THAT I AM ON THE LIST TO BE CONTACTED. I HAVE STILL NOT BEEN CONTACTED TO HAVE THIS REPAIR COMPLETED. IT MAKES IT EXTREMELY DIFFICULT TO SEE DUR... Read more
Incident date: Jul 1, 2014
MELTING DASHBOARD. SHORTLY AFTER PURCHASING MY LEXUS IS250, I WAS CONTACTED BY LEXUS INFORMING ME THAT THEY WOULD BE REPAIRING THEIR MELTING INTERIOR PANELS. IT HAS BEEN OVER A YEAR AND DESPITE SEVERAL ATTEMPTS TO GET THE REPAIR COMPLETED HAVE BEEN TOLD THAT I AM ON THE LIST TO BE CONTACTED. I HAVE STILL NOT BEEN CONTACTED TO HAVE THIS REPAIR COMPLETED. IT MAKES IT EXTREMELY DIFFICULT TO SEE DUR... Read more
Incident date: Sep 7, 2016
THE CAR (2006 RX400H) BECAME VERY HARD TO STEER, ALMOST IMPOSSIBLE.
Incident date: Jun 9, 2016
"TAKATA RECALL" I RECEIVED NHTSA RECALL NO. 16V-340 ON JUNE 9,2016 STATING THAT THE FRONT PASSENGER AIRBAG INFLATORS PRODUCED BY TAKATA CAN CAUSE INJURY OR DEATH AND NOT TO DRIVE WITH A PASSANGER IN THE RIGHT FRONT SEAT. TODAY IS SEPT 10, 2016. 90 DAYS AND NOT A WORD FROM LEXUS REGARDING THIS RECALL. WHAT'S UP?
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Mar 23, 2016
TAKATA RECALL: THE INFORMATION PROVIDED 4 MONTHS AFTER ORIGINAL RECALL NOTICE IS LISTED AS "NO REMEDY". THIS IS NOT ACCEPTABLE. HAVING NO FRONT PASSENGER SEAT AVAILABLE IS NOT ACCEPTABLE. A FIX NEEDS TO BE DONE IMMEDIATELY. WE ARE IN ZONE A *TR
Incident date: Sep 9, 2016
TAKATA INFLATORS - CANNOT USE CAR WHENEVER I HAVE MORE THAN 3 PASSENGERS. NO SOLUTION PROVIDED AFTER THE RECALL ALERT RECEIVED FOR 2 MONTHS. NO NEWS ABOUT WHEN THE REPAIR CAN BE DONE.
Incident date: Sep 1, 2010
PAINT DEFECT ON 1999 AND 2000 LEXUS LX 470. EXCEEDINGLY BAD FADING PAINT ON MANY PANELS OF THE CAR.
Incident date: Jan 1, 2013
SHRINKING DASHBOARD AIRBAG COVER - THIS IS A COMMON PROBLEM FOR LEXUS OWNERS - - LEXUS SAYS THIS IS NOT A SAFETY HAZARD AND DOES NOT WARRANT REPAIR - ONLY COSMETIC. THEY ARE REPAIRING SOME DASHBOARDS FOR CRACKS ON OTHER MODELS. I NOTICED THE PROBLEM APPROXIMATELY JANUARY 2013.
Incident date: Aug 19, 2016
THE ENGINE HAS BEEN BURN OIL RAPIDLY. I WENT FOR AN OIL CHANGE AND THE TECH INFORMED ME THAT THE ENGINE IS DOWN TO 2 QUARTZ OF ENGINE OIL. I HAVE KEPT THE CAR ON SCHEDULED MAINTENANCE. ONE OF THE CUSTOMER AS THE DEALER SHIP THAT I HAD A CONVERSATION STATED THAT HE HAD A SIMILAR PROBLEM WHERE LEXUS CAN'T FIGURE OUT THE PROBLEM UNTIL THE ENGINE EXPLODED. I WENT ONLINE TO CHECK AND IT SEEMS LEXUS GS ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS ... Read more
Incident date: Aug 31, 2016
WHILE DRIVING ON HIGHWAY ENGINE DID SHUT OFF SUDDENLY LOST CONTROL , FORTUNATELY THERE WAS NO TRAFFIC. TRIED START ENGINE AGAIN AND IT SHOWED A CHECK ENGINE LIGHT AND LOW OIL LIGHT. INSPECTED ENGINE OIL WITH DIP STICK AND SHOWED GOOD LEVEL. TOWED IT TO MECHANIC AND BEEN TOLD THE SLUDGE FORMATION CAUSED ENGINE SEIZE . REPLACEMENT OF ENGINE IS THE ONLY OPTION. FOUND A TSB ON NHTSA TECHNICAL SERVIC... Read more
Incident date: Jun 15, 2016
INTERMITTENT LOSS OF ACCELERATION 0-5 MILES THAN CAR ACCELERATES~ DEALER UNABLE TO FIND PROBLEM DUE TO NO CODES FOR THAT PROBLEM, INSTEAD IT TOOK CODE IN HISTORY FOR A SELINOID AND SAID CAR NEEDS TRANSMISSION AT 124,000. WHILE GOING ACROSS 5 LANE CROSSING, LIGHT TURNED YELLOW, I PUSH PEDAL TO ACCELERATE CAR AND ACCELERATION DID NOT OCCUR, IT TOOK 3-5 SECONDS TO ACCELERATE AND THEN TOOK OFF. ON HI... Read more
Incident date: Jun 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAI... Read more
Incident date: Sep 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/21/16*... Read more
Incident date: Jun 10, 2014
THE LEXUS RX 330 IS ON RECALL BY LEXUS BECAUSE THE DASH HAS DEVELOPED CRACKS,I HAVE BEEN WAITING 2 YEARS FOR A REPLACEMENT AND WAS TOLD BY LEXUS OF ORLANDO I AM NUMBER 1024 ON THEIR LIST FRO REPLACEMENT. BY THE TIME THEY GET TO ME ACCORDING TO MY CALCULATIONS THE YEAR WILL BE 2095 AT THE PACE THAT THEY ARE REPLACING THE DASHES. ALSO LEXUS HAS A PROBLEM WITH THEIR BRAKE LIGHT SWITCHES,ALL OF THEM S... Read more
Incident date: Jun 10, 2014
THE LEXUS RX 330 IS ON RECALL BY LEXUS BECAUSE THE DASH HAS DEVELOPED CRACKS,I HAVE BEEN WAITING 2 YEARS FOR A REPLACEMENT AND WAS TOLD BY LEXUS OF ORLANDO I AM NUMBER 1024 ON THEIR LIST FRO REPLACEMENT. BY THE TIME THEY GET TO ME ACCORDING TO MY CALCULATIONS THE YEAR WILL BE 2095 AT THE PACE THAT THEY ARE REPLACING THE DASHES. ALSO LEXUS HAS A PROBLEM WITH THEIR BRAKE LIGHT SWITCHES,ALL OF THEM S... Read more
Incident date: Sep 6, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/17/16*LJ UPDATED 11/3... Read more