Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Nov 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE REPAIR WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTA... Read more
Incident date: Nov 1, 2014
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS DEFECTIVE AND EXHIBITED FRACTURES NEAR THE PASSENGER SIDE AIR BAG AREA. THE DEALER STATED THAT THE MANUFACTURER DID NOT PROVIDE THE REPLACEMENT DASHBOARD; THEREFORE, THEY WERE UNABLE TO PERFORM THE REPLACEMENT. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *J... Read more
Incident date: Nov 1, 2014
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS DEFECTIVE AND EXHIBITED FRACTURES NEAR THE PASSENGER SIDE AIR BAG AREA. THE DEALER STATED THAT THE MANUFACTURER DID NOT PROVIDE THE REPLACEMENT DASHBOARD; THEREFORE, THEY WERE UNABLE TO PERFORM THE REPLACEMENT. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *J... Read more
Incident date: May 1, 2016
"TAKATA RECALL" LEXUS HAS ISSUED THE RECALL NOTICE ON MAY 2016. SIX MONTHS AFTER, NO REMEDY IS YET ANNOUNCED BY LEXUS TO FIX THE PROBLEM. I'M REALLY AFRAID THAT SOMETHING COULD HAPPEN ANYTIME WHEN I HAVE SOMEONE SITTING IN THE PASSENGER SEAT WHILE DRIVING THE CAR. PLEASE HAVE LEXUS FIX THIS ISSUE ASAP. OUR LIVES ARE IN DANGER. NOT ALLOWING ANYBODY TO SIT IN THE PASSENGER SEAT IS NOT A PRACTICAL S... Read more
Incident date: Nov 18, 2016
TAKATA RECALL; IT'S BEEN NEARLY 6 MONTHS SINCE THE RECALL NOTICE FOR A CAR IN ZONE A AND MY DEALER IS NOT ABLE OR WILLING TO SCHEDULE AIRBAG REPLACEMENT OF THE PASSENGER SIDE AIRBAG; THE IS AN UNREASONABLE DELAY
Incident date: Nov 5, 2016
TL* THE CONTACT OWNS A 1999 LEXUS GS300. AFTER THE VEHICLE WAS STARTED, THE ABS AND VSC WARNING INDICATORS ILLUMINATED. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR EMITTED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT... Read more
Incident date: Nov 5, 2016
TL* THE CONTACT OWNS A 1999 LEXUS GS300. AFTER THE VEHICLE WAS STARTED, THE ABS AND VSC WARNING INDICATORS ILLUMINATED. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR EMITTED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT... Read more
Incident date: Jan 8, 2016
VEHICLE VIBRATION FELT STANDING STILL AND WORSENS AS ACCELERATION SLOWLY STARTS FORWARD. CONTINUES ALSO AT SLIGHT ACCELERATION AT HIGHER SPEEDS JUST TO MAINTAIN SPEED LIMIT. VIBRATION CAN BE FELT IN STEERING WHEEL, ACCELERATOR PEDAL, GEAR SHIFT AND AT SPECIFIC START UP SPEEDS THE ENTIRE VEHICLE. THIS DOES NOT CHANGE WHEN DRIVING ON DIFFERENT SURFACES OR ROADWAYS. VIBRATION HAS BEEN NOTED AND EXPER... Read more
Incident date: Nov 17, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL... Read more
Incident date: Jun 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE PARTS DISTRIBUTION DISCONNECT. UP... Read more
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVI... Read more
Incident date: Nov 16, 2016
I OWN A 2006 LEXUS LS430, WHICH I'VE HAD SINCE NEW. IT ONLY HAS ABOUT 70K MILES ON IT AND HAS BEEN MAINTAINED SOLELY AT LEXUS DEALERSHIP WHERE VEHICLE WAS PURCHASED IN RALEIGH NC. TODAY WHILE REVERSING DOWN A STEEP DRIVE MY VEHICLE SUDDENLY LOST POWER AND CUT OFF. I LOST ALL HYDRAULIC BRAKE ASSISTANCE AND STEERING ASSIST. I WAS MOVING AT ABOUT 8 MPH AT TIME OF FAILURE. NO MALFUNCTION INDICATORS AP... Read more
Incident date: Nov 16, 2016
I OWN A 2006 LEXUS LS430, WHICH I'VE HAD SINCE NEW. IT ONLY HAS ABOUT 70K MILES ON IT AND HAS BEEN MAINTAINED SOLELY AT LEXUS DEALERSHIP WHERE VEHICLE WAS PURCHASED IN RALEIGH NC. TODAY WHILE REVERSING DOWN A STEEP DRIVE MY VEHICLE SUDDENLY LOST POWER AND CUT OFF. I LOST ALL HYDRAULIC BRAKE ASSISTANCE AND STEERING ASSIST. I WAS MOVING AT ABOUT 8 MPH AT TIME OF FAILURE. NO MALFUNCTION INDICATORS AP... Read more
Incident date: Nov 16, 2016
I OWN A 2006 LEXUS LS430, WHICH I'VE HAD SINCE NEW. IT ONLY HAS ABOUT 70K MILES ON IT AND HAS BEEN MAINTAINED SOLELY AT LEXUS DEALERSHIP WHERE VEHICLE WAS PURCHASED IN RALEIGH NC. TODAY WHILE REVERSING DOWN A STEEP DRIVE MY VEHICLE SUDDENLY LOST POWER AND CUT OFF. I LOST ALL HYDRAULIC BRAKE ASSISTANCE AND STEERING ASSIST. I WAS MOVING AT ABOUT 8 MPH AT TIME OF FAILURE. NO MALFUNCTION INDICATORS AP... Read more
Incident date: Oct 17, 2016
THE DRIVER SIDE FRONT TIRE SCRATCHES THE FENDER WHEN TURNING HALF WAY RIGHT. I REPORTED TO THE DEALER, DEALER ALSO SHOWED ME THE SAME MODEL WHICH HAS THE SAME ISSUE, THEN HE SAID HE CAN DO NOTHING WITH THIS, SO THIS IS NORMAL
Incident date: Oct 17, 2016
THE DRIVER SIDE FRONT TIRE SCRATCHES THE FENDER WHEN TURNING HALF WAY RIGHT. I REPORTED TO THE DEALER, DEALER ALSO SHOWED ME THE SAME MODEL WHICH HAS THE SAME ISSUE, THEN HE SAID HE CAN DO NOTHING WITH THIS, SO THIS IS NORMAL
Incident date: Jun 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jun 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS F. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Jul 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAIL... Read more
LEXUS
HS 250 HYBRID
(2010) - SUSPENSION
Nov 16, 2016
Incident date: Nov 16, 2016
NHTSA RECALL NO. 16V-596, ISSUED APPROXIMATELY ONE MONTH AGO. THERE IS A NATIONWIDE SHORTAGE OF THE PARTS NEEDED TO CORRECT THE RECALL, AND DEALERS CANNOT TELL ME WHEN THE PARTS WILL BE AVAILABLE. THIS WAS CONFIRMED BY TALKING WITH TWO DEALERS NEAR ME AND THE LEXUS CUSTOMER CARE CENTER. THE RECALL CANNOT BE COMPLETED IN A TIMELY MANNER - THE RECALL APPEARS TO REQUIRE IMMEDIATE ATTENTION AND REPLA... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Nov 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAI... Read more
Incident date: Nov 15, 2016
I PURCHASED THIS CAR ON 6/11/2016 WITH 125, 812 MILES. I AM NOW AT 140, 949 AND TODAY WHILE DRIVING DOWN THE ROAD WITH MY DAUGHTER IN THE CAR MY VSC MAINT LIGHT, ABS LIGHT, BRAKE LIGHT, AND TRACK STABILIZER LIGHT ALL CAME ON AT THE SAME TIME. I HAVE CONTACTED THE LEXUS DEALER IN REGARDS TO CAMPAIGN NUMBER 13V396000 AS THIS RECALL IDENTIFICATION IS IDENTICAL TO WHAT HAPPENED TODAY. THIS BEING MY ON... Read more
Incident date: Nov 15, 2016
I PURCHASED THIS CAR ON 6/11/2016 WITH 125, 812 MILES. I AM NOW AT 140, 949 AND TODAY WHILE DRIVING DOWN THE ROAD WITH MY DAUGHTER IN THE CAR MY VSC MAINT LIGHT, ABS LIGHT, BRAKE LIGHT, AND TRACK STABILIZER LIGHT ALL CAME ON AT THE SAME TIME. I HAVE CONTACTED THE LEXUS DEALER IN REGARDS TO CAMPAIGN NUMBER 13V396000 AS THIS RECALL IDENTIFICATION IS IDENTICAL TO WHAT HAPPENED TODAY. THIS BEING MY ON... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Jun 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE STARTING THE VEHICLE, THE CONTACT HEARD A GRINDING NOISE UNDER THE HOOD. THE NOISE WAS ONLY PRESENT FOR A FEW SECONDS, ESPECIALLY IN COLD WEATHER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE CAMSHAFT SENSORS WERE FAILING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/09/17*LJ CONSUMER ST... Read more
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE STARTING THE VEHICLE, THE CONTACT HEARD A GRINDING NOISE UNDER THE HOOD. THE NOISE WAS ONLY PRESENT FOR A FEW SECONDS, ESPECIALLY IN COLD WEATHER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE CAMSHAFT SENSORS WERE FAILING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/09/17*LJ CONSUMER ST... Read more
Incident date: May 23, 2016
TAKATA RECALL-OUR RECALL NOTICE IS 6 MONTHS OLD AND STILL NO PARTS RECALL STATES "RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE PASSENGER SEAT" DO NOT FEEL SAFE WITH CAR SO I DON'T USE IT CAN I GET RELIEF EITHER A FIX OR USE OF A CAR?
Incident date: May 23, 2016
TAKATA RECALL WHEN WILL THIS BE RESOLVED, IT HAS BEEN 6 MONTHS SINCE MY NOTICE? IT IS NOT ROCKET SCIENCE SINCE OTHER INFLATORS ARE WORKING.
Incident date: Nov 1, 2016
LEXUS. CONSUMER WRITES IN REGARDS TO REMEDY NOT AVAILABLE TO REPAIR PASSENGER AIRBAG RECALL. *SMD THE CONSUMER STATED IT HAS BEEN SIX MONTHS, SINCE HE RECEIVED THE RECALL. *JB
Incident date: Oct 17, 2016
THE ELECTRIC POWER STEERING STOPPED WORKING SEVERAL WEEKS AGO, AFTER A NORMAL START-UP AND DRIVING FOR ABOUT 20 MINUTES. THIS COULD HAVE CAUSED A FATAL ACCIDENT, LUCKILY I WAS DRIVING INSTEAD OF MY WIFE WHO USUALLY DRIVES THIS CAR. THIS CAR HAS AN ELECTRONIC STEERING SYSTEM, NOT THE NORMAL SYSTEM WHICH USES POWER STEERING FLUID. WHEN THIS FIRST OCCURRED I WAS BARELY ABLE TO DRIVE IT BACK TO MY HO... Read more
Incident date: May 23, 2016
I WAS INFORMED IN MAY THERE IS A DANGER IN DRIVING MY CAR, AND STILL IN NOVEMBER THE DEALER HAS DONE NOTHING.
Incident date: Nov 14, 2016
TAKATA AIR BAG..HAVEN'T RECEIVED ANY INFORMATION ON REPLACING THE DEFECTED AIR BAGS
Incident date: Nov 11, 2016
WHILE DRIVING, THE NAVIGATION MONITOR SCREEN HAS GONE BLACK AND RESET 10 TO 15 TIMES. WHEN THIS HAPPENED, ON 2 TO 4 OCCASIONS, A RED "ELECTRIC POWER STEERING WARNING LIGHT" COMES ON FOR A FEW SECONDS AND THE STEERING HESITATES. THIS HAPPENED WHILE DRIVING ON I-5 AT 60+ MPH. IT DIDN'T HAPPEN AFTER I SLOWED DOWN TO LESS THAN 50 MPH.
Incident date: Nov 11, 2016
WHILE DRIVING, THE NAVIGATION MONITOR SCREEN HAS GONE BLACK AND RESET 10 TO 15 TIMES. WHEN THIS HAPPENED, ON 2 TO 4 OCCASIONS, A RED "ELECTRIC POWER STEERING WARNING LIGHT" COMES ON FOR A FEW SECONDS AND THE STEERING HESITATES. THIS HAPPENED WHILE DRIVING ON I-5 AT 60+ MPH. IT DIDN'T HAPPEN AFTER I SLOWED DOWN TO LESS THAN 50 MPH.
Incident date: Jul 15, 2016
I GOT BRAKES PUT ON AT THE LEXUS OF PALM BEACHES OFF OF OKEECHOBEE BLVD LAST YEAR AND PAID OVER 475 DOLLARS FOR ALL PARTS. AS A RESULT 7 MONTHS LATER MY BRAKES BEGAN TO SQUEAK SO I CALLED THEM AND I WAS NOT ASSISTED WITH NEW PARTS EXCEPT JUST BRAKE SPRAY WHICH IS NOT GOOD. THE PARTS ARE DEFECTIVE AND I HAVE A 1 YEAR WARRANTY WHICH ENDS IN ONE MONTH WHICH I FEEL THAT IS WHY THEY DONT WANT TO FIX IT... Read more
Incident date: May 21, 2016
RECALL NOTICE SENT OUT ON MAY 21, 2016 STATED THAT WE "SHOULD NOT DRIVE WITH ANYONE IN THE FRONT PASSENGER SEAT" UNTIL THE FIX FOR THE RECALL IS COMPLETE. IT IS NOW NOVEMBER 11, 2016 AND THERE ARE NO FIX STATEMENTS NOR ANY HINT WHEN OUR VEHICLE (LOCATED IN HOUSTON, TX) WILL BE SCHEDULED FOR A REPAIR. DRIVING WITH THE RESTRICTION OF NOT USING THE FRONT PASSENGER SEAT IS EXTREMELY INCONVENIENT AS ... Read more
Incident date: Jul 1, 2016
TAKATA RECALL- I HAVE BEEN ADVISED NOT TO OPERATE MY VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT WHICH IS ABSOLUTELY RIDICULOUS! WHEN CALLING LEXUS SERVICE THEY JUST STATE THEY CAN'T FIX THE RECALL AT THIS TIME AND REALLY NOTHING THEY CAN DO! THIS IS UNACCEPTABLE. IT IS GOING TO TAKE A DEATH TO MAKE THIS RECALL IMPORTANT AND GET OUT PROBLEMS FIXED IN A TIMELY MANNER
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: May 23, 2016
I HAVE A 2006 LEXUS WHEN I CHECKED THE VIN IT SHOWS A RECALL FOR THE AIR BAG BUT ONLINE ALSO SHOWS IF THE CAR IS 10 YEARS OLDER THE REPAIRS WILL HAVE TO BE MADE BY THE OWNER MEANING I HAVE TO PAY FOR IT. .THIS IS A SAFETY ISSUE ANOTHER THING I NOTICE IS THE INTERIOR DOOR PANEL IS SWEATING SOMETHING AND GETS HAZY AND WET LOOKING WHEN MY NAIL HITS IT IT LEAVES A MARK. I NORMALLY HAVE KIDS IN THE... Read more
Incident date: May 23, 2016
I HAVE A 2006 LEXUS WHEN I CHECKED THE VIN IT SHOWS A RECALL FOR THE AIR BAG BUT ONLINE ALSO SHOWS IF THE CAR IS 10 YEARS OLDER THE REPAIRS WILL HAVE TO BE MADE BY THE OWNER MEANING I HAVE TO PAY FOR IT. .THIS IS A SAFETY ISSUE ANOTHER THING I NOTICE IS THE INTERIOR DOOR PANEL IS SWEATING SOMETHING AND GETS HAZY AND WET LOOKING WHEN MY NAIL HITS IT IT LEAVES A MARK. I NORMALLY HAVE KIDS IN THE... Read more
Incident date: Oct 1, 2016
THE LATCH COVERING DRIVER SIDE AIR BAG FALLS OFF REPEATEDLY, LEADING TO CONCERN THERE IS A PROBLEM IN THAT AREA THAT COULD AFFECT THE AIR BAG ITSELF. CAR HAS BEEN TO THE DEALER AT LEAST A HALF-DOZEN TIMES FOR REPAIR WITHOUT ACTUALLY GETTING A LASTING REPAIR. FILED A FORMAL COMPLAINT WITH LEXUS THREE WEEKS AGO, THEY PROMISED TO GET BACK WITHIN 10 BUSINESS DAYS, THEY DID NOT, AND WHEN I PHONED TODA... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS ... Read more
Incident date: Aug 1, 2016
TAKATA RECALL BOUGHT THIS CAR FROM CARMAX AND WAS AWARE THERE WAS A RECALL FOR THE AIRBAGS. WE WERE TOLD TO CONTACT THE COMPANY AND WE COULD HAVE THEM REPLACED AT A LEXUS DEALERSHIP. EVERY TIME I GO ONLINE TO SEE IF THE AIRBAGS ARE AVAILABLE I GET A MESSAGE STATING "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. " I HAVE BEEN TRYING TO GET THIS TAKEN CARE OF SINCE AUGUST, THIS IS NOW NOVEMBER. GET... Read more
Incident date: May 1, 2012
PARENT CO, TOYOTA ISSUED A VOLUNTARY REPLACEMENT OF DASHBOARD DUE TO CRACKED, STICKY, SHINY CONDITION IN WHAT WAS AN OBVIOUS ATTEMPT TO STAVE OFF AN OFFICIAL GOVERNMENT RECALL AND/OR A CLASS ACTION. PARENT CO, TOYOTA IS NOW STALLING BY NOT SUPPLYING THE DEALERS WITH SAID DASHBOARDS THEY PROMISED TO REPLACE. I FIRST BROUGHT THIS ISSUE TO THE ATTENTION OF MY DEALER IN MAY OF 2012. EVEN IF THE DEALER... Read more
Incident date: May 1, 2012
PARENT CO, TOYOTA ISSUED A VOLUNTARY REPLACEMENT OF DASHBOARD DUE TO CRACKED, STICKY, SHINY CONDITION IN WHAT WAS AN OBVIOUS ATTEMPT TO STAVE OFF AN OFFICIAL GOVERNMENT RECALL AND/OR A CLASS ACTION. PARENT CO, TOYOTA IS NOW STALLING BY NOT SUPPLYING THE DEALERS WITH SAID DASHBOARDS THEY PROMISED TO REPLACE. I FIRST BROUGHT THIS ISSUE TO THE ATTENTION OF MY DEALER IN MAY OF 2012. EVEN IF THE DEALER... Read more
Incident date: Jul 1, 2016
TAKATA RECALL; CANNOT SAFELY PUT A PASSENGER IN THE PASSENGER SEAT. WHAT SHOULD WE DO??????
Incident date: Oct 3, 2016
THE LEXUS IS300 HAVE THE WORST DASH, I DON'T UNDERSTAND WHY LEXUS DIDN'T HAVE A RECALL ON THEM AS THEY DID FOR THE IS250 OR THE IS350. GOD FORBIDS YOU PARK YOUR CAR AT WORK AND AT THE END OF THE DAY WHEN YOU GET IN YOUR VEHICLE AND YOU TOUCH THE DASH OR AROUND THE SHIFTER, IT FEELS LIKE IT IS MELTING. AND SOMETIMES I WONDER IF THERE IS SOME TYPE OF FUME RADIATING FROM THE DASH ITSELF. #2. THE ... Read more
Incident date: Oct 3, 2016
THE LEXUS IS300 HAVE THE WORST DASH, I DON'T UNDERSTAND WHY LEXUS DIDN'T HAVE A RECALL ON THEM AS THEY DID FOR THE IS250 OR THE IS350. GOD FORBIDS YOU PARK YOUR CAR AT WORK AND AT THE END OF THE DAY WHEN YOU GET IN YOUR VEHICLE AND YOU TOUCH THE DASH OR AROUND THE SHIFTER, IT FEELS LIKE IT IS MELTING. AND SOMETIMES I WONDER IF THERE IS SOME TYPE OF FUME RADIATING FROM THE DASH ITSELF. #2. THE ... Read more