Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 IS 250 LEXUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Sep 28, 2016
CAR HAS ELECTRIC START, ON SEVERAL OCCASIONS CAME OUTSIDE A FEW HOURS AFTER PARKING AND SHUTTING CUT CAR OFF TO FIND THE CAR WAS RUNNING AGAIN, DESPITE NOT HAVING TOUCH THE KEYS. MORE RECENTLY PARKED IN MY GARAGE SHUT CAR OFF CAME INSIDE WITH KEYS IN POCKET WENT OUT TO GARAGE 2 HOURS LATER TO FIND THE CAR STARTED ON ITS OWN AND WITH THE GARAGE DOOR CLOSED FOR THE NIGHT COULD HAVE RESULTED IN CARBO... Read more
Incident date: Sep 28, 2016
RUSTING OF EXHAUST Y PIPE AND CATALYTIC CONVERTERS
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD SEND THE SECOND NOTICE INDICATING THAT THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED... Read more
Incident date: Aug 4, 2016
TAKATA RECALL. DRIVER'S SIDE SEAT BELT DOES NOT RETRACT OR OPERATE PROPERLY.
Incident date: Sep 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE ... Read more
Incident date: May 6, 2014
TL* THE CONTACT OWNS A 2014 LEXUS IS 250. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE AIR BAG PANELS DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAG PANELS WERE REPLACED. IN ADDITION, THE RUBBER AROUND THE SUN ROOF ALSO DETACHED. THE DEALER REPAIRED THE RUBBER TRIM. THE VEHICLE WAS REPAIRED NUMEROUS TIMES FOR THESE FAILURES, BUT THEY KEPT RECURRING. THE MANUFACTURER WA... Read more
Incident date: May 6, 2014
TL* THE CONTACT OWNS A 2014 LEXUS IS 250. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE AIR BAG PANELS DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAG PANELS WERE REPLACED. IN ADDITION, THE RUBBER AROUND THE SUN ROOF ALSO DETACHED. THE DEALER REPAIRED THE RUBBER TRIM. THE VEHICLE WAS REPAIRED NUMEROUS TIMES FOR THESE FAILURES, BUT THEY KEPT RECURRING. THE MANUFACTURER WA... Read more
Incident date: May 23, 2016
LEXUS WILL NOT REPLACE THE RECALLED TAKATA AIR BAGS ANS REFUSES TO SEND THE EQUIPMENT TO THE DEALERSHIP PUTTING MY FAMILY AT RISK FOR INJURY OR DEATH
Incident date: Jul 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Jul 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: May 3, 2016
TAKATA RECALL: LEXUS HAS BEEN UNABLE TO REPAIR OUR PASSENGER-SIDE AIRBAG IN A REASONABLE TIME FROM THE MAY 3, 2016, AMENDMENT TO THE NOVEMBER 3, 2015, CONSENT ORDER REQUIRING THE REPLACEMENT OF SAID AIRBAG.
Incident date: Sep 16, 2016
TL* THE CONTACT OWNS A 2007 LEXUS LS 460. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE LOST POWER. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND INCREASE IN RPMS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED, THE ENGINE CONTROL UNIT NEEDED TO BE REPROGRAMMED, AND THE FUEL LINES NEEDED TO BE FLUS... Read more
Incident date: Sep 16, 2016
TL* THE CONTACT OWNS A 2007 LEXUS LS 460. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE LOST POWER. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND INCREASE IN RPMS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED, THE ENGINE CONTROL UNIT NEEDED TO BE REPROGRAMMED, AND THE FUEL LINES NEEDED TO BE FLUS... Read more
Incident date: Sep 16, 2016
TL* THE CONTACT OWNS A 2007 LEXUS LS 460. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE LOST POWER. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND INCREASE IN RPMS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED, THE ENGINE CONTROL UNIT NEEDED TO BE REPROGRAMMED, AND THE FUEL LINES NEEDED TO BE FLUS... Read more
Incident date: Jun 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIR... Read more
LEXUS
HS 250 HYBRID
(2010) — FUEL/PROPULSION SYSTEM
Sep 26, 2016
Incident date: Sep 26, 2016
SINCE THE CAR WAS RECALLED FOR A FUEL SYSTEM ISSUE, I HAVE BEEN EXPERIENCE ISSUES WITH MY FUEL GAUGES AND GAS TANK. I FILL MY TANK BUT IT TRIGGERS THE GAS PUMP THAT IT IS FULL WHEN I KNOW IT IS NOT FULL. THE GAUGE WILL READ THAT I AM DOWN 3/4 OF A TANK BUT WHEN I GO TO FILL THE GAS TANK, IT ONLY ALLOWS ME TO PUT IN ABOUT 5 GALLONS, KNOWING THAT I SHOULD BE FILLING IT WITH 8-9 GALLONS TO FILL MY TA... Read more
Incident date: Sep 25, 2015
DASHBOARD IS MELTING AND HAS BECOME STICKY AND RUBS OFF ON CLOTHING. THIS INCLUDES THE PASSENGER SIDE AIRBAG SURFACE. THIS HAPPENS WHEN VEHICLE IS PARKED IN THE SUN.
Incident date: Sep 25, 2015
DASHBOARD IS MELTING AND HAS BECOME STICKY AND RUBS OFF ON CLOTHING. THIS INCLUDES THE PASSENGER SIDE AIRBAG SURFACE. THIS HAPPENS WHEN VEHICLE IS PARKED IN THE SUN.
Incident date: Jul 1, 2016
"TAKATA RECALL" - LEXUS HAS FAILED TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. THEY HAVE KNOWN ABOUT THIS FOR MONTHS AND SENT A LETTER IN JULY SAYING "IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, STRIKING THE VEHICLE OCCUPANTS, AND RESULT IN SERIOUS INJURY OR DEATH." THE LOCAL DEALER HAS NO IDEA WHEN THE REPLACEMENT OF THE AIRBAG INFLATOR ... Read more
Incident date: Sep 23, 2016
WHILE SITTING AT A STOP AT ENGINE IDLE, THE CHECK OIL INDICATOR LIGHT FLASHED FOLLOWED BY A SHORT ROUGH IDLE. THE VEHICLE WAS PULLED OVER AND PARKED AND A PHONE CALL MADE TO THE LOCAL LEXUS DEALER. IT WAS ADVISED TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP DUE TO THE NATURE OF THE WARNING. THE VEHICLE WAS TOWED TO THE DEALER SHIP. UPON INSPECTION BY THE SERVICE DEPARTMENT AT THE LEXUS DEALERSH... Read more
Incident date: Sep 24, 2016
TAKATA RECALL. DEALER INDICATED REMEDY WILL NOT BE AVAILABLE UNTIL JANUARY 2017 -- OVER 6 MONTHS SINCE THE INITIAL RECALL NOTIFICATION DATE. THIS IS NOT A TIMELY RESOLUTION. I CAN'T SAFELY DRIVE WITH ANYONE IN MY PASSENGER SEAT WHICH IS UNACCEPTABLE.
Incident date: Jan 9, 2016
THIS CAR HAS HAD NOTHING BUT ELECTRICAL PROBLEMS. FIRST THE DOOR LOCK WENT BAD, THEN THE SUNROOF WENT BAD, THEN THE INFOTAINMENT SYSTEM WAS UNUSABLE FOR 2 DAYS (IT WAS WIDELY PUBLICIZED ON SOCIAL MEDIA AS A FAULTY SYSTEM UPDATE). TO TOP IT OFF, EACH AND EVERY TIME I ATTEMPTED TO GET THESE ISSUES RESOLVED THE DEALERSHIP KEPT DAMAGING MY VEHICLE. I CONTACTED LEXUS CORPORATE AND THEY REFUSED TO GET I... Read more
Incident date: Sep 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: May 2, 2016
TAKATA RECALL RECALL WAS ISSUED ON MAY 2016, AND NO REMEDY HAS BEEN GIVEN TO OWNERS YET. ALSO DASHBOARD WAS RECALLED FOR REPLACEMENT AS THEY BECAME STICKY / MELTED AND AT TIMES PRODUCE GLARE. LOCAL LEXUS DEALER APPROVED REPLACEMENT IN OCTOBER 2015, AND STILL HAVE NOT RECEIVED THE DASHBOARDS FOR REPLACEMENT. CONTACTED LEXUS CORPORATE DIRECTLY, BUT DID NOT RECEIVE ANY SPECIFIC SET TIME FOR THE... Read more
Incident date: May 2, 2016
TAKATA RECALL RECALL WAS ISSUED ON MAY 2016, AND NO REMEDY HAS BEEN GIVEN TO OWNERS YET. ALSO DASHBOARD WAS RECALLED FOR REPLACEMENT AS THEY BECAME STICKY / MELTED AND AT TIMES PRODUCE GLARE. LOCAL LEXUS DEALER APPROVED REPLACEMENT IN OCTOBER 2015, AND STILL HAVE NOT RECEIVED THE DASHBOARDS FOR REPLACEMENT. CONTACTED LEXUS CORPORATE DIRECTLY, BUT DID NOT RECEIVE ANY SPECIFIC SET TIME FOR THE... Read more
Incident date: Oct 1, 2015
2008 LEXUS IS250 (VIN [XXX]). RECEIVED A RECALL ON DASHBOARD. CROWN LEXUS IN ONTARIO CALIFORNIA APPROVED THE REPLACEMENT OF DASHBOARD AS WELL AS ALL DOORS IN OCTOBER (?) 2015. I HAVE BEEN CALLING THE DEALER MULTIPLE TIMES, BUT STILL UNKNOWN WHEN THE PARTS WILL COME IN. I HAVE CALLED LEXUS DIRECTLY ON ESTIMATE TIME TO SHIP OUT PARTS, BUT THEY NEVER PROVIDED ANY ANSWER. I AM HOPING TO SELL THE CAR,... Read more
Incident date: May 23, 2016
TAKATA RECALL - NO FIX AVAILABLE FOR MULTIPLE MONTHS, UNABLE TO OPERATE THE CAR WITH A A PASSENGER
Incident date: Sep 16, 2016
ON FRIDAY SEPT 16, , 2016 THE LEXUS WAS BEING PARKED ( BY SALLY MY WIFE WHO HAS BEEN DRIVING THIS CAR FOR MANY YEARS) ON THE DRIVEWAY OF MY HOME ON 198 COMPTON AVE EDISON , THE BRAKES BECAME HARD AND CAR KEPT MOVING CRASHED THE GARAGE DOOR AND A SECOND CAR CAR PARKED INSIDE THE GARAGE BOTH DRIVER AIRBAGS DEPLOYED , SHE WAS FORTUNATE THAT THE ACCIDENT WAS NOT FATAL; THE BRAKES AND DISCS WERE NEW A... Read more
Crash
1 injured
Incident date: Sep 16, 2016
ON FRIDAY SEPT 16, , 2016 THE LEXUS WAS BEING PARKED ( BY SALLY MY WIFE WHO HAS BEEN DRIVING THIS CAR FOR MANY YEARS) ON THE DRIVEWAY OF MY HOME ON 198 COMPTON AVE EDISON , THE BRAKES BECAME HARD AND CAR KEPT MOVING CRASHED THE GARAGE DOOR AND A SECOND CAR CAR PARKED INSIDE THE GARAGE BOTH DRIVER AIRBAGS DEPLOYED , SHE WAS FORTUNATE THAT THE ACCIDENT WAS NOT FATAL; THE BRAKES AND DISCS WERE NEW A... Read more
Crash
1 injured
Incident date: Sep 16, 2016
ON FRIDAY SEPT 16, , 2016 THE LEXUS WAS BEING PARKED ( BY SALLY MY WIFE WHO HAS BEEN DRIVING THIS CAR FOR MANY YEARS) ON THE DRIVEWAY OF MY HOME ON 198 COMPTON AVE EDISON , THE BRAKES BECAME HARD AND CAR KEPT MOVING CRASHED THE GARAGE DOOR AND A SECOND CAR CAR PARKED INSIDE THE GARAGE BOTH DRIVER AIRBAGS DEPLOYED , SHE WAS FORTUNATE THAT THE ACCIDENT WAS NOT FATAL; THE BRAKES AND DISCS WERE NEW A... Read more
Crash
1 injured
Incident date: Jun 22, 2016
THE REAR DOOR HATCHBACK RUBBER HANDLE HAS MELTED & DRIPPED ON THE BUMPER. IF I TRY TO OPEN THE DOOR USING THE HANDLE, BLACK TARRY GOOP GETS ON MY HAND & VERY DIFFICULT TO GET OFF. THIS VEHICLE IS KEPT IN MY GARAGE IN ARKANSAS.
Incident date: Aug 22, 2016
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING VARIOUS SPEEDS WITH THE AIR CONDITIONER ACTIVATED, WATER LEAKED FROM THE AIR VENTS INTO THE FRONT DRIVER AND PASSENGER SIDE CARPET. AS A RESULT, THERE WAS MOISTURE BUILD UP THAT CAUSED MOLD AND MILDEW. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS UNAVAILABL... Read more
Incident date: Apr 14, 2016
PASSENGER SIDE FRONT AIRBAG AREA JUST ABOVE GLOVE BOX HAD A CRACK AROUND. INITIALLY IT WAS SMALL NOW IT IS KEEP ON DEVELOPING. I CALLED THEIR MAIN CUSTOMER SERVICE OFFICE AT CALIFORNIA. THEY ADVISED ME TO TAKE CAR TO HIGHLAND PARK IN ILLINOIS DEALERSHIP. I REPORTED THEIR AND THEY TOOK PICTURES AND TOLD IN 2 MONTHS THE PARTS WILL ARRIVE. NOW IT IS OVER 6 MONTHS. I CALLED SEVERAL TIMES.THEY SAYS NO ... Read more
Incident date: Sep 20, 2016
WHEN I GO TO APPLY THE BRAKES OR OF I'M COASTING SLOW, THE CAR JERKS TWICE(ONCE WHILE THE CAR IS SLOWING DOWN, AND A HARDER JERK RIGHT BEFORE THE CAR STOPS) EVERY LEXUS FORUM I VISITED WHERE PEOPLE HAD 2006 LEXUS GS300 AWD'S(WITH THE SAME EXACT SYMPTOMS), THEY WERE MIS-DIAGNOSED BEING TOLD IT WAS THEIR TRANSMISSION, WHEN IN ACTUALITY IT WAS THEIR ECU THAT NEEDED TO BE REPLACED. THAT IS A COMPUTER ... Read more
Incident date: Sep 20, 2016
WHEN I GO TO APPLY THE BRAKES OR OF I'M COASTING SLOW, THE CAR JERKS TWICE(ONCE WHILE THE CAR IS SLOWING DOWN, AND A HARDER JERK RIGHT BEFORE THE CAR STOPS) EVERY LEXUS FORUM I VISITED WHERE PEOPLE HAD 2006 LEXUS GS300 AWD'S(WITH THE SAME EXACT SYMPTOMS), THEY WERE MIS-DIAGNOSED BEING TOLD IT WAS THEIR TRANSMISSION, WHEN IN ACTUALITY IT WAS THEIR ECU THAT NEEDED TO BE REPLACED. THAT IS A COMPUTER ... Read more
Incident date: Sep 20, 2016
WHEN I GO TO APPLY THE BRAKES OR OF I'M COASTING SLOW, THE CAR JERKS TWICE(ONCE WHILE THE CAR IS SLOWING DOWN, AND A HARDER JERK RIGHT BEFORE THE CAR STOPS) EVERY LEXUS FORUM I VISITED WHERE PEOPLE HAD 2006 LEXUS GS300 AWD'S(WITH THE SAME EXACT SYMPTOMS), THEY WERE MIS-DIAGNOSED BEING TOLD IT WAS THEIR TRANSMISSION, WHEN IN ACTUALITY IT WAS THEIR ECU THAT NEEDED TO BE REPLACED. THAT IS A COMPUTER ... Read more
Incident date: May 23, 2016
TAKAT RECAL - NOTICE DATED MAY 23, 2016 - UNREASONABLE DELAY IN REPLACING PASSENGER SIDE AIRBAG INFLATOR WHEN DEATH OR SERIOUS INJURY COULD OCCUR. WHY ISN'T LEXUS EXPEDITING THIS RECALL?
Incident date: Sep 1, 2016
THE INTERIOR DASHBOARD BECOMES STICKY AND HAS FORMED SPOTS OF SMOOTH AREAS THAT DANGEROUSLY REFLECT SUNLIGHT INTO THE DRIVER'S EYES. THE DASHBOARD HAS STARTED TO PIT AND CRACK LEAVING PIECES OF MELTED DASH ON THE INTERIOR OF THE CAR. THE DOOR PANELS SEEM TO BE MADE OF THE SAME MATERIAL AS THE DASH, AS THEY TOO ARE PITTING AND CRACKING.
Incident date: Sep 1, 2016
THE INTERIOR DASHBOARD BECOMES STICKY AND HAS FORMED SPOTS OF SMOOTH AREAS THAT DANGEROUSLY REFLECT SUNLIGHT INTO THE DRIVER'S EYES. THE DASHBOARD HAS STARTED TO PIT AND CRACK LEAVING PIECES OF MELTED DASH ON THE INTERIOR OF THE CAR. THE DOOR PANELS SEEM TO BE MADE OF THE SAME MATERIAL AS THE DASH, AS THEY TOO ARE PITTING AND CRACKING.
Incident date: Nov 20, 2015
WHILE DRIVING, RAN OVER A POT HOLE FILLED WITH WATER AND THE ABS LIGHT CAME ON WHICH ULTIMATELY AFFECTED THE BRAKING SYSTEM. TOOK TO TOYOTA AND THEY SAID IT NEEDED THE SYSTEM REPLACED WHICH WOULD COST OVER 3500 DOLLARS. AT THIS TIME, WE ARE STILL WORKING ON THIS MATTER!!!!! IT HAPPENED NOV. 2015
Incident date: Nov 20, 2015
WHILE DRIVING, RAN OVER A POT HOLE FILLED WITH WATER AND THE ABS LIGHT CAME ON WHICH ULTIMATELY AFFECTED THE BRAKING SYSTEM. TOOK TO TOYOTA AND THEY SAID IT NEEDED THE SYSTEM REPLACED WHICH WOULD COST OVER 3500 DOLLARS. AT THIS TIME, WE ARE STILL WORKING ON THIS MATTER!!!!! IT HAPPENED NOV. 2015
Incident date: Nov 20, 2015
WHILE DRIVING, RAN OVER A POT HOLE FILLED WITH WATER AND THE ABS LIGHT CAME ON WHICH ULTIMATELY AFFECTED THE BRAKING SYSTEM. TOOK TO TOYOTA AND THEY SAID IT NEEDED THE SYSTEM REPLACED WHICH WOULD COST OVER 3500 DOLLARS. AT THIS TIME, WE ARE STILL WORKING ON THIS MATTER!!!!! IT HAPPENED NOV. 2015
Incident date: Jun 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. U... Read more
Incident date: Sep 21, 2016
WHEN I BOUGHT THE VEHICLE I WAS TOLD THERE WAS A RECALL.
Incident date: Oct 1, 2010
TAKATA RECALL - NOTIFIED OF RECALL NO 16V-340 LAST APRIL. LEXUS DEALER ADVISES AS OF 9/20/2016 THEY STILL HAVE NO IDEA OF HOW OR WHEN THEY WILL FIX DEFECT AND UPON MT INQUIRY - THERE IS NO WAY TO DISABLE DEFECT PART.
Incident date: Sep 20, 2016
TAKATA RECALL - I AM THE ORIGNAL OWNER OF A 2009 LEXUS ES350 AND I HAVE NOT RECEIVED NOTICE OF THE RECALL FOR MY VEHICLE. HOWEVER I SEE COMPLAINT AFTER COMPLAINT ABOUT THE AIRBAG RECALL FOR THE SAME VEHICLE AND YEAR. MANY PEOPLE WHO OWN THE SAME VEHICLE HAVE REPORTED THAT THEY HAVE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); WHY HAVEN'T EVERYONE RECEIVED NOTICED OF TH... Read more