Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: May 15, 2016
THE DASHBOARD IS CRACKED, MELTED, AND STICKY. I HAD TO COVER IT UP WITH A NEW MATERIAL FOR COSMETIC REASON. ALSO, VALUE OF THE CAR DECREASED BY $1000 DOLLARS FOR THE DAMAGE. SECOND, THERE IS A LOT OF CREAKING IN THE CAR. THIRD, THE ALTERNATOR DIED AT 120,00 MILES.
Incident date: May 15, 2016
THE DASHBOARD IS CRACKED, MELTED, AND STICKY. I HAD TO COVER IT UP WITH A NEW MATERIAL FOR COSMETIC REASON. ALSO, VALUE OF THE CAR DECREASED BY $1000 DOLLARS FOR THE DAMAGE. SECOND, THERE IS A LOT OF CREAKING IN THE CAR. THIRD, THE ALTERNATOR DIED AT 120,00 MILES.
Incident date: May 15, 2016
THE DASHBOARD IS CRACKED, MELTED, AND STICKY. I HAD TO COVER IT UP WITH A NEW MATERIAL FOR COSMETIC REASON. ALSO, VALUE OF THE CAR DECREASED BY $1000 DOLLARS FOR THE DAMAGE. SECOND, THERE IS A LOT OF CREAKING IN THE CAR. THIRD, THE ALTERNATOR DIED AT 120,00 MILES.
Incident date: Oct 1, 2016
MY 2007 LEXUS GS450H IS NOT HAVING ALL CYLINDERS FIRING AND HAS ENGINE POWER LOSS. I CALLED OUR LOCAL LEXUS DEALER AND THEY SAID THERE'S NO RECALL OF THIS KIND OF PROBLEM. I SEARCHED ONLINE AND THERE'S A CERTAIN RECALL DESCRIBING EXACTLY WHAT MY CAR IS DOING. THE RECALL NUMBER IS 10V309000- TOYOTA RECALLS 2006-2008 LEXUS MODELS DUE TO POSSIBLE ENGINE PROBLEMS DUE TO MICRO-FOREIGN OBJECTS IN THE V... Read more
Incident date: Nov 24, 2016
WHILE BRAKING GRADUALLY, WITH THE BRAKE PEDAL IN A STEADY POSITION, THE CAR LURCHES/PULSES, THE TIRES MAKES LOUD SKIDDING SOUND THEN THE CAR COMES TO A HARD STOP AS THOUGH IT HAS SLAMMED INTO SOMETHING. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AT LOW SPEEDS, WHERE IT FEELS LIKE IM PRESSING THE BRAKE AND LETTING GO, AND PRESSING AGAIN, BUT IN REALITY, THE BRAKES ARE BEING PRESSED AT A CONSTANT PRES... Read more
Incident date: May 1, 2016
TL* TAKATA RECALL- THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PR... Read more
Incident date: May 23, 2016
TAKATA RECALL LEXUS DOES NOT FEEL THE URGENCY OF DEVELOPING A RESPONSE TO THIS DEADLY SITUATION THEIR RESPONSE SEEMS TO BE THAT IT IS TAKATA'S PROBLEM WHAT CAN BE DONE TO MAKE MY CAR SAFE TO CARRY A PASSENGER?
Incident date: Dec 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Apr 26, 2012
MY 2000 LEXUS RX300 HAD AN UNEXPLAINED SUDDEN UNINTENDED ACCELERATION WHERE THE VEHICLE ALMOST KILLED ME AND MY SON. I WAS DRIVING RESIDENTIAL BACKROADS BY MY HOUSE, ACCELERATED SLIGHTLY TO GET UP A HILL AND THAT'S WHEN IT TOOK OFF. THE BRAKE PEDAL WAS UNRESPONSIVE, THE EMERGENCY BREAK WAS UNRESPONSIVE, I PULLED THE FLOOR MAT OUT FOR GOOD MEASURE, NOTHING WORKED, IT KEPT ACCELERATING AT A HIGH R... Read more
Incident date: Apr 26, 2012
MY 2000 LEXUS RX300 HAD AN UNEXPLAINED SUDDEN UNINTENDED ACCELERATION WHERE THE VEHICLE ALMOST KILLED ME AND MY SON. I WAS DRIVING RESIDENTIAL BACKROADS BY MY HOUSE, ACCELERATED SLIGHTLY TO GET UP A HILL AND THAT'S WHEN IT TOOK OFF. THE BRAKE PEDAL WAS UNRESPONSIVE, THE EMERGENCY BREAK WAS UNRESPONSIVE, I PULLED THE FLOOR MAT OUT FOR GOOD MEASURE, NOTHING WORKED, IT KEPT ACCELERATING AT A HIGH R... Read more
Incident date: Apr 26, 2012
MY 2000 LEXUS RX300 HAD AN UNEXPLAINED SUDDEN UNINTENDED ACCELERATION WHERE THE VEHICLE ALMOST KILLED ME AND MY SON. I WAS DRIVING RESIDENTIAL BACKROADS BY MY HOUSE, ACCELERATED SLIGHTLY TO GET UP A HILL AND THAT'S WHEN IT TOOK OFF. THE BRAKE PEDAL WAS UNRESPONSIVE, THE EMERGENCY BREAK WAS UNRESPONSIVE, I PULLED THE FLOOR MAT OUT FOR GOOD MEASURE, NOTHING WORKED, IT KEPT ACCELERATING AT A HIGH R... Read more
Incident date: Nov 26, 2016
I WAS AT A STOP LIGHT THE CAR ALL OF A SUDDEN WOULD NO LONGER ACCELERATE YET THE CAR WAS IN DRIVE. I TOOK IT TO THE DEALERSHIP AND THEY CAN NOT REPLICATE AND SO I AM STILL DRIVING THE VEHICLE. HOPING IT WILL NOT HAPPEN WHILE DRIVING. *TR
Incident date: Nov 26, 2016
I WAS AT A STOP LIGHT THE CAR ALL OF A SUDDEN WOULD NO LONGER ACCELERATE YET THE CAR WAS IN DRIVE. I TOOK IT TO THE DEALERSHIP AND THEY CAN NOT REPLICATE AND SO I AM STILL DRIVING THE VEHICLE. HOPING IT WILL NOT HAPPEN WHILE DRIVING. *TR
Incident date: Dec 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Oct 23, 2016
CONDENSATION IN THE FRONT DRIVERS HEADLIGHT MADE MAY LIGHT GO OUT WHEN TRAVELING ON HIGHWAY. COMPLETELY UNABLE TO SEE, BECAUSE OF "LEVELING" LIGHTS. I WAS ABLE TO AVOID AN ACCIDENT BY USING MY BRIGHT LIGHTS. I TOOK TO THE DEALER SERVICE AND WAS TOLD THIS IS A COMMON PROBLEM AND THAT THE LEXUS RX IS ALREADY BEING RECALLED, BUT NOT MY VEHICLE. . THIS IS A COSTLY REPAIR OVER 1000.
Incident date: Nov 29, 2016
TL* THE CONTACT OWNED A 1995 LEXUS ES300. WHILE DRIVING 15 MPH, THE CONTACT'S VEHICLE COLLIDED WITH ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER SUSTAINED FRACTURED BONES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
Crash
1 injured
LEXUS
HS 250 HYBRID
(2010) - SUSPENSION
Nov 30, 2016
Incident date: Nov 8, 2016
I'VE CONTACTED MY LOCAL LEXUS DEALER - LEXUS OF BIRMINGHAM, AL - TWICE ABOUT MY RECALL FOR REAR SUSPENSION ASSEMBLIES AND HAVE BEEN TOLD THAT THE PART IS ON BACK ORDER. THEY DO NOT GIVE ME ANY INDICATION FOR WHEN THE PART WILL COME IN OR IF IT IS SAFE TO CONTINUE TO DRIVE MY CAR. I DRIVE A LOT AND AM CONCERNED ABOUT MY SAFETY. I HAVE LEFT MESSAGES AND TRIED REPEATEDLY TO GET AN ANSWER AND THEY DO ... Read more
Incident date: Jul 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD NOT HAVE A SOLUTION FOR YEARS... Read more
Incident date: Nov 25, 2016
TL* THE CONTACT OWNS A 2016 LEXUS RX350. THE CONTACT STATED THAT THE STEERING WHEEL WOULD LOCK WITHOUT WARNING AND THE VEHICLE WOULD PULL TO THE RIGHT. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. UPDATED 01/2... Read more
Incident date: Nov 21, 2016
IT DIDN'T START I THINK THE FUL LINE OR FUSED , I TAKE IT TO CROWN LEXUS , ONTARIO CALIFORNIA THEY WANA CHARGE ME ABOUT $1000 WITH OUT TURN ON THE CAR !!! OH JESUS HELP ME . THEY PLAYING GAME
Incident date: Nov 21, 2016
IT DIDN'T START I THINK THE FUL LINE OR FUSED , I TAKE IT TO CROWN LEXUS , ONTARIO CALIFORNIA THEY WANA CHARGE ME ABOUT $1000 WITH OUT TURN ON THE CAR !!! OH JESUS HELP ME . THEY PLAYING GAME
Incident date: Nov 28, 2016
CAR CAUGHT ON FIRE AFTER SHUTTING OFF LAST NIGHT. FIRE DEPARTMENT COULD NOT DETERMINE.PROBLEM.
Fire
Incident date: Nov 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Feb 1, 2016
RECEIVED A RECALL NOTICE IN FEBRUARY OF 2016, BUT HAVE CONTINUOUSLY BEEN ADVISED BY LEXUS DEALER THAT LEXUS HAS NOT PROVIDED THE NECESSARY PART OR PARTS TO FIX THE ISSUE OF A FAULTY SIDE AIRBAG.
Incident date: Nov 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 27, 2016
THE BRAKES MAKE A STRANGE CHIRP-TYPE NOISE WHEN I APPLY PRESSURE, USUALLY IT HAPPENS WHEN I AM STOPPED AND MY FOOT ON THE BRAKE. HOLDING MY FOOT STEADY ON THE BRAKE AND IT HAPPENS RANDOMLY AND OFTEN. I HAD MY BRAKES CHECKED AND THE PADS AND ROTORS ARE FINE; THEY TOLD ME IT WAS THE ACTUATOR AND WAS A KNOWN LEXUS PROBLEM. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS AND I HAVE NEVER GOTTEN A NOTICE... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER HAD NOT SENT THE SECOND LETTER INDICATING THAT THE PARTS WERE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Nov 25, 2016
TAKATA RECALL I JUST NEED MY AIRBAGS TO BE CHECKED AND REMEDY SO I DON'T HAVE A PROBLEM. THE INFORMATION SAYS THERE IS NO REMEDY YET. RECALLL# 16V340 MANUFACTURER RECALL #G2G. PHONE 813 562 7932 OR 813 458 0865.
Incident date: Nov 23, 2016
MY WIFE HAS TAKEN SUCH GOOD CARE OF THIS CAR AND ALWAYS GOES TO THE DEALER WHEN IT NEEDS WORK, EXCEPT FOR OIL CHANGES WHICH SHE GOES TO GOODYEAR FOR. I HAD GOTTEN TIRED OF THE RECALL FOR THE DASH AND DOOR PANELS RECALL AND THOUGHT SHE HAD WAITED LONG ENOUGH SINCE SHE WAS ON THE LIST AND IT SEEMED THEY WERE TRYING TO "OUT WAIT" US UNTIL THE CAR WAS SOLD OR SOMETHING. WHEN I CALLED LEXUS HEADQUARTER... Read more
Incident date: Jul 26, 2016
TAKATA RECALL I RECEIVED A LETTER FOR AIRBAG REPLACEMENT FROM LEXUS DIVISION, TOYOTA MOTOR SALES, USA INC. THIS JULY. BUT SO FAR I DID NOT GET ANY FURTHER NOTICE OF IT. PLEASE LET ME KNOW WHEN THE REMEDY WILL BECOME AVAILABLE. BEST REGARDS,
Incident date: May 2, 2016
A1 INCOMING EMAIL: LETTER FROM CONSUMER RE 2009 LEXUS 350ES AIR BAG RECALL SAFETY DEACTIVATION. *SMD THE CONSUMER RECEIVED AN AIR BAG RECALL IN MAY 2016. THE CONSUMER STATED IT WAS UNACCEPTABLE, TO WAIT SO LONG FOR A REMEDY. *JB
Incident date: Nov 1, 2016
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE 2005 RX330 LEXUS RECALL ISSUES NOT BE RESOLVED. *SMD THE CONSUMER STATED FIVE YEARS AGO, SHE NOTICED THE DASH AROUND THE PASSENGER AIR BAG WAS BEGINNING TO CRACK AND IMMEDIATELY BROUGHT THE ISSUE TO THE A FRIEND WHO AT THE TIME WAS A SERVICE WRITER FOR A LOCAL AUTOMOTIVE COMPANY. AFTER A FEW INQUIRES, HE WAS ABLE TO DETERMINE THERE HAD BEEN ... Read more
Incident date: Nov 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Aug 1, 2016
TAKATA RECALL - WE ARE IN ZONE A . RECEIVED RECALL NOTICE ADVISING NO PERSON SHOULD SIT IN PASSENGER SEAT DUE TO RISK OF INJURY OR DEATH.. CONTACTED DEALER AND LEXUS (CA) TOLD THE "FIX" WILL LIKELY NOT BE AVAILABLE UNTIL EARLY 2017. WOULD LIKE TO SELL THE CAR.. BUT CAN'T SELL UNTIL AIRBAG DEFECT IS REPAIRED; WE ARE UNABLE TO USE THE CAR UNTIL THE DEFECT IS REPAIRED...
Incident date: Nov 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/25/2017*... Read more
Incident date: May 1, 2016
TAKATA RECALL - I RECEIVED NOTICE OF THIS RECALL IN MAY OF 2016 - IT HAS BEEN OVER 6 MONTHS THAT I CANNOT USE MY VEHICLE. THIS TIME IS UNACCEPTABLE AND LEXUS NEEDS TO GET THIS FIXED ASAP
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVI... Read more
Incident date: May 16, 2016
TAKATA RECALL: RECEIVED THE RECALL NOTICE IN MAY 2016. TOLD NOT TO USE PASSENGER SEAT AND IT IS NOW NOVEMBER 22, 2016 WITH NO "REMEDY" AVAILABLE YET. I BLAME TAKATA BUT AM VERY FRUSTRATED THAT THIS VERY SERIOUS RECALL HAS NOT BEEN CORRECTED YET. I DON'T LET ANYONE SIT IN THE PASSENGER SEAT AND WE ARE IN TEXAS AND SUPPOSEDLY GOING TO BE IN THE FIRST GROUP RECEIVING THE FIX.
Incident date: Nov 21, 2016
WIRE HARNESS INSTRUMENT NOT WORKING (AIRBAG LIGHT ON)
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Nov 18, 2016
I WAS DRIVING A 2013 LEXUS GS450 HYBRID ON THE 15 FREEWAY AT 50-55 MILES PER HOUR WHEN I HEARD A LOUD EXPLOSION SIMILAR TO A GUNSHOT OR TIRE FAILURE IN THE CABIN AREA. I IMMEDIATELY PULLED OVER, EXITED AND VEHICLE AND FOUND THE SUNROOF HAD EXPLODED, LEAVING AN APPROXIMATE ONE FOOT BY SIX INCH PIECE MISSING FROM THE FRONT CENTER. THE REMAINDER HAD FRACTURED INTO HUNDREDS OF PIECES AND WE COULD HEAR... Read more
Incident date: Sep 30, 2016
MY WIFE REPORTED SUDDEN ACCELERATION WITHIN SECONDS OF PULLING OUT OF OUR DRIVEWAY. NO TRAFFIC, FLAT SURFACE, DAYTIME, GOOD DRIVING CONDITIONS. SHE SAYS THE CAR SUDDENLY ACCELERATED WHILE APPROACHING STOP SIGN/T-INTERSECTION AND BRAKES DID NOT WORK. CAR HIT CURB DURING ABRUPT LEFT TURN BLOWING OUT TIRE, THEN HIT FIRE HYDRANT WHICH IT DRAGGED BEFORE STOPPING. TOYOTA CONDUCTED EDR READOUT AND SAYS T... Read more
Crash
Incident date: Oct 15, 2016
THE BRAKES HAVE A CHATTERING NOISE AND FEEL THROUGH THE PEDAL WHILE STOPPED, WHEN YOU RELEASE THEM. THE CAR CAN BE IN PARK, AND IT STILL DOES IT. IT'S A KNOWN PROBLEM, BUT TOYOTA IS DOING THEIR BEST TO AVOID REPAIRING IT UNDER THE NEWLY EXTENDED WARRANTY ON THE "BRAKE ACTUATOR". IT'S 100% REPEATABLE, AS MANY TIMES AS YOU LIKE, IF THE ENGINE IS RUNNING AND THE BRAKE PEDAL IS PUSHED AND RELEASE... Read more
Incident date: Aug 18, 2016
TAKATA RECALL - FRONT PASSENGER AIRBAG INFLATOR DEFECT PRODUCED BY TAKATA. MAJOR RECALL ON MOST LEXUS CARS AND HASN'T HEARD BACK FROM DEALERS/MANUFACTURER YET.
Incident date: Jun 1, 2016
TAKATA RECALL PLEASE SEE CASE NUMBER 1039859. IT WAS MADE ON NOVEMBER 7, 2016. IN IT I MENTIONED RECEIVING A RECALL NOTICE LAST SUMMER TELLING ME THAT REPAIR PARTS WOULD BE AVAILABLE IN NOVEMBER. THEN I WAS TOLD JANUARY. THE LATEST CONTACT FROM THE MANUFACTURER SAYS "FIRST QUARTER OF 2017". THAT EXTENDS THROUGH MARCH. THIS IS STUPID. IS THERE A PROCEDURE FOR HAVING THE AIRBAG MADE INOPER... Read more