Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Aug 14, 2016
TL* THE CONTACT OWNED A 2007 LEXUS ES350. WHILE PULLING INTO A PARKING SPOT AT A VERY LOW SPEED, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED AND LATER DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash
Incident date: Oct 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TAKATA RECALL - THIS RECALL HAS BE DETERMINED FOR MANY MONTHS AND NO SOLUTIONS HAVE BEEN PROVIDED. I RECEIVED A NOTICE IN MAY 2016 TO NOT HAVE A PASSENGER SIT IN MY CAR. IT IS NOW OCTOBER. HOW CAN IT POSSIBLY BE ALLOWED FOR THEM TO SELL CARS THAT YOU CANNOT HAVE A PASSENGER RIDE IN?
Incident date: Oct 12, 2016
MY RX350 2007 HAS ONLY 35,000 MILES AND THE POWER RACK AND PINION ASSEMBLY HAS BEEN CHANGED ONCE AND NOW THE DEALER TOLD ME IT IS BAD AND NEED TO CHANGE IT ONLY AFTER 3 YEARS AFTER THEY CHANGED IT. NO SOUND OR LEAKS.
Incident date: Jun 9, 2016
TAKATA INFLATORS- I RECEIVED A RECALL NOTICE IN JUNE 2016 AND WAS ORIGINALLY TOLD PARTS WOULD BE AVAILABLE IN SEP 2016, THEN OCT- JAN 2017 AND FINALLY EARLY 2017. I WAS TOLD NOT TO HAVE ANYONE RIDE IN MY PASSENGER SEAT. 1. THIS IS NOT POSSIBLE LONG TERM 2. I DON'T HAVE THE MONEY TO PAY FOR MY CURRENT CAR PLUS A RENTAL EVERY 30 DAYS AND WAIT FOR A CHECK TO BE MAILED TO ME. 3. I DON'T HAVE THE ME... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER ... Read more
Incident date: Oct 3, 2016
TAKATA RECALL STILL WAITING FOR PARTS IN FLORIDA. MY SON HAD HIS ACURA FIXED IN MARYLAND. (OCT 3)ZONE A SHOULD BE FIXED BEFORE ANY OTHER.(ZONE A =6 TO 9 YRS,B=10 TO 15).ANY BODY WATCHING HOW TAKATA IS WORKING ON THIS RECALL?
Incident date: Oct 11, 2016
NOTHING HAS HAPPENED I AM COMPLAINING AS LEXUS HAS KNOWN ABOUT THIS SINCE MAY AND STILL HAVEN'T BEEN CONTACTED TO FIX MY VEHICLE?
Incident date: Oct 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TAKATA RECALL. AFTER RECEIVING THE RECALL, I PARKED OUR LEXUS. IF THERE IS A CHANCE OF METAL FRAGMENTS STRIKING THE PASSENGER, THEN THERE IS ALSO A CHANCE THE FRAGMENTS COULD STRIKE REAR SEAT OCCUPANTS. THE RECALL STARTED 5/23/16. FIVE MONTHS LATER THERE IS NO RESOLUTION. THIS HIGH $ CAR IS WORTHLESS TO US. LEXUS SHOULD OFFER TO BUY BACK THE VEHICLES.
Incident date: Sep 25, 2016
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE PARKING THE VEHICLE AT APPROXIMATELY 2 MPH, IT ACCELERATED ON ITS OWN WITHOUT WARNING. THE FRONT DRIVER SIDE OF THE VEHICLE CRASHED INTO A CONCRETE POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBE... Read more
Crash
Incident date: Jan 27, 2014
TAKATA RECALL I HAVE YET TO HAVE MY AIRBAG REPLACED IT HAS BEEN 6 MONTHS SINCE THE LETTER NOTIFICATION WAS SENT OUT. I NO LONGER FEEL SAFE DRIVING THE CAR WITH THE POSSIBILITY OF THE AIR BAG GOING OFF DURING A COLLISION AND SENDING SHRAPNEL IN ANY DIRECTION. DASH BOARD RECALL I HAVE BEEN ON THE WAIT LIST FOR ALMOST 2 YEARS AND MY DASH BOARD HAS YET TO BE REPLACED. THE DASH BOARD HAS B... Read more
Incident date: Jan 27, 2014
TAKATA RECALL I HAVE YET TO HAVE MY AIRBAG REPLACED IT HAS BEEN 6 MONTHS SINCE THE LETTER NOTIFICATION WAS SENT OUT. I NO LONGER FEEL SAFE DRIVING THE CAR WITH THE POSSIBILITY OF THE AIR BAG GOING OFF DURING A COLLISION AND SENDING SHRAPNEL IN ANY DIRECTION. DASH BOARD RECALL I HAVE BEEN ON THE WAIT LIST FOR ALMOST 2 YEARS AND MY DASH BOARD HAS YET TO BE REPLACED. THE DASH BOARD HAS B... Read more
Incident date: Sep 4, 2016
THROTTLE ACTUATOR VALVE STUCK OPEN, REPAIRED 3 DIFFERENT TIMES & NOW SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE IS STUCK OPEN BANK 1 CAR STALLS OUT & GOES INTO LIMP MODE. CHECK ENGINE LIGHT, 4LO, TRAC LIGHT- VEHICLE IS UNSAFE TO DRIVE. CODES P2440 & P2442 THIS IS A FAULTY PART ON TOYOTA TUNDRA & SEQOUIA.
Incident date: Sep 4, 2016
THROTTLE ACTUATOR VALVE STUCK OPEN, REPAIRED 3 DIFFERENT TIMES & NOW SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE IS STUCK OPEN BANK 1 CAR STALLS OUT & GOES INTO LIMP MODE. CHECK ENGINE LIGHT, 4LO, TRAC LIGHT- VEHICLE IS UNSAFE TO DRIVE. CODES P2440 & P2442 THIS IS A FAULTY PART ON TOYOTA TUNDRA & SEQOUIA.
Incident date: Sep 4, 2016
THROTTLE ACTUATOR VALVE STUCK OPEN, REPAIRED 3 DIFFERENT TIMES & NOW SECONDARY AIR INJECTION SYSTEM SWITCHING VALVE IS STUCK OPEN BANK 1 CAR STALLS OUT & GOES INTO LIMP MODE. CHECK ENGINE LIGHT, 4LO, TRAC LIGHT- VEHICLE IS UNSAFE TO DRIVE. CODES P2440 & P2442 THIS IS A FAULTY PART ON TOYOTA TUNDRA & SEQOUIA.
Incident date: Jul 16, 2016
TAKATA AIRBAG RECALL WITHOUT A REMEDY MAKES THE CAR VERY DIFFICULT TO USE BECAUSE OF THE WARNING NOT TO HAVE PASSENGERS IN THE FRONT SEAT.
Incident date: Oct 1, 2014
THE BASS OF THE SPEAKER IN THE REAR OF THE CAR IS MALFUNCTIONING. I HAVE HEARD FROM OTHER OWNERS OF THIS YEAR / MAKE THAT THIS IS AN ISSUE FOR THEM AS WELL. SPECIFICALLY, THE SPEAKER NEEDS TO BE REPLACED OR REPAIRED BECAUSE OF THE WOBBLY SOUND IT MAKES
Incident date: Aug 30, 2016
PLEASE SEE THE ATTACHED BETTER BUSINESS BUREAU COMPLAINT. WE ARE MAKING THIS COMPLAINT IN ORDER TO DO OUR PART OF ALERTING YOU THAT THERE COULD BE A POTENTIAL HAZARD WITH THE MAKE AND MODEL OF THIS CAR. WE DO NOT WANT WHAT HAPPENED TO US TO HAPPEN TO ANYONE ELSE. THE CAR WAS ON A HIGHWAY IN MOTION WHEN THIS HAPPENED. THANK YOU. *TR
Incident date: Aug 30, 2016
PLEASE SEE THE ATTACHED BETTER BUSINESS BUREAU COMPLAINT. WE ARE MAKING THIS COMPLAINT IN ORDER TO DO OUR PART OF ALERTING YOU THAT THERE COULD BE A POTENTIAL HAZARD WITH THE MAKE AND MODEL OF THIS CAR. WE DO NOT WANT WHAT HAPPENED TO US TO HAPPEN TO ANYONE ELSE. THE CAR WAS ON A HIGHWAY IN MOTION WHEN THIS HAPPENED. THANK YOU. *TR
Incident date: Aug 30, 2016
PLEASE SEE THE ATTACHED BETTER BUSINESS BUREAU COMPLAINT. WE ARE MAKING THIS COMPLAINT IN ORDER TO DO OUR PART OF ALERTING YOU THAT THERE COULD BE A POTENTIAL HAZARD WITH THE MAKE AND MODEL OF THIS CAR. WE DO NOT WANT WHAT HAPPENED TO US TO HAPPEN TO ANYONE ELSE. THE CAR WAS ON A HIGHWAY IN MOTION WHEN THIS HAPPENED. THANK YOU. *TR
Incident date: Oct 3, 2016
MY NEW 2016 LEXUS GX460 SUV HAVE 5K MILES ON IT AND I NOTICED IT LEANS MORE TO THE RIGHT SIDE THAN LEFT SIDE (ABOUT 1-1/2 INCH DIFFERENCE) LOOKING FROM BEHIND THE VEHICLE LEANS EXCESSIVELY TO THE RIGHT. I TOOK IT INTO THE DEALERSHIP FOR SERVICE AND FOR THEM TO CHECKED IT OUT BUT THEY DIDN'T FIX THE ISSUED AND TOLD ME THAT'S NORMAL FOR THIS YEAR 2016 LEXUS. BUT THEY HONORED TO FIXED MY FRIEND VEHIC... Read more
Incident date: Oct 5, 2016
MELTING DASHBOARD AND DOOR PANEL, THOSE SMELL REALLY BAD, I DO HAVE A MINOR KID I CAN NOT PUT IN THE CAR. I HAVE GET SOME CARD FROM LEXUS BUT STILL WAITING FOR FIX. BEEN SEVERAL TIME IN THE DEALER AND HAVE NOT RECEIVED AN ANSWER YET.
Incident date: Apr 11, 2016
2016 RX MODELS EQUIPPED WITH THE HEADS-UP DISPLAY HAVE AN ISSUE WITH THE OEM WINDSHIELD SHOWING A SECOND IMAGE OF BRIGHT LIGHTS AT NIGHT. THIS OCCURS FOR STREETLIGHTS, STOPLIGHTS, LED TAIL LIGHTS, AND EVEN INCANDESCENT TAIL LIGHTS. THE DOUBLE IMAGE IS CLEAR AND DISTINCT APPROXIMATELY 1/4" BELOW THE ORIGINAL IMAGE AT 100 FEET AHEAD OF THE BRIGHT OBJECT AND IT SLOWLY MOVES TO JOIN THE ORIGINAL IMAGE... Read more
Incident date: Oct 3, 2016
TL* THE CONTACT OWNS A 2011 LEXUS RX350. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 55 MPH, THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE. ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT THEN CRASHED INTO THE MEDIAN. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFA... Read more
Crash
Incident date: Oct 1, 2016
2010 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO FAULTY AIRBAG RECALL ISSUES AND LACK OF PARTS. *SMD
Incident date: Mar 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jan 1, 2016
TAKATA AIRBAG. I HAVE BEEN WAITING FOR OVER 6 MONTHS FOR A RECALL REMEDY TO FIX THE FAULTY AIRBAGS.
Incident date: Jul 1, 2016
TAKATA RECALL - I WAS NOTIFIED AT THE BEGINNING OF JULY IN REGARDS TO THIS RECALL, THERE SUGGESTION AT THAT TIME WAS TO NOT LET ANYONE RIDE IN MY FRONT SEAT DUE TO THE DANGERS. IT IS NOW 3 MONTHS LATER AND THERE STILL IS NO REMEDY AND I AM UNABLE TO HAVE FULL USE OF MY VEHICLE? THIS IS RIDICULOUS I WANT MY VEHICLE FIXED AS I AM SURE A LOT OF OTHERS DUE, I DO NOT MAKE PAYMENTS EVERY MONTH TO ONLY... Read more
Incident date: Oct 4, 2016
VGRS RECALL 10V218000 TOYOTA/LEXUS HAD A RECALL FOR 2009 AND UP MODELS OF THE LS VEHICLE FOR STEERING NOT RETURNING TO CENTER DURING DRIVING OPERATIONS OR COMPLETE LOCKED TURNS. WHICH CAN CAUSE A ACCIDENT. THIS RECALL SHOULD HAVE STARTED IN 2008 AND NOT JUST 2009 AND UP. 2008 THE LS460/600 FIRST DEBUTED. THE VGRS SYSTEM WAS INCORPORATED IN THESE VEHICLES AS WELL. 2008 WAS THE ACTUAL STARTING YEAR... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTA... Read more
Incident date: Oct 4, 2016
TAKATA RECALL THE INTERIM RECALL NOTICE WAS SENT OUT AROUND MAY'16 WHEN THE RECALL STARTED. CALLING THE DEALERSHIP PROVIDED NO INFORMATION ON WHEN A FIX WILL BE AVAILABLE NOR ANY ADDITIONAL REMEDY PROVIDED. THIS CAR IS UNSUITABLE FOR COMMUTING WITH A PASSENGER BECAUSE "METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, STRIKING VEHICLE OCCUPANTS, AND RESULT IN SERIOUS INJURY OR... Read more
Incident date: Jun 1, 2016
I RECEIVED A NOTICE FOR THE RECALL. MONTHS AGO( 3+), THEY ASK ME TO WAIT BUT NOTHING, I CALLED TWICE BUT THEY SAID THEY DON'T HAVE THE PARTS AND THEY DON'T KNOW WHEN ARE THEY GOING TO RECEIVED. HOW LONG I HAVE TO WAIT?
Incident date: Apr 1, 2011
I PURCHASED A CPO LEXUS IS250 IN 2008, I HAD INTERMITTENT HEADLIGHT FAILURE BROUGH CAR INTO LEXUS AND WAS TOLD THEY COULDNT REPRODUCE THE PROBLEM. PICKED MY CAR UP BROUGHT IT HOME AND SURE ENOUGH THE HEADLIGHT IS OUT. CALLED LEXUS IMMEDIATELY SENT A PICTURE OF THE LIGHT OUT. BROUGHT CAR BACK IN THEY SWITCHED THE HEADLIGHT AND OF COURSE THE LIGHT ON THE SAME SIDE WENT OUT AGAIN. I WAS VERY FRIS... Read more
Incident date: Apr 1, 2011
I PURCHASED A CPO LEXUS IS250 IN 2008, I HAD INTERMITTENT HEADLIGHT FAILURE BROUGH CAR INTO LEXUS AND WAS TOLD THEY COULDNT REPRODUCE THE PROBLEM. PICKED MY CAR UP BROUGHT IT HOME AND SURE ENOUGH THE HEADLIGHT IS OUT. CALLED LEXUS IMMEDIATELY SENT A PICTURE OF THE LIGHT OUT. BROUGHT CAR BACK IN THEY SWITCHED THE HEADLIGHT AND OF COURSE THE LIGHT ON THE SAME SIDE WENT OUT AGAIN. I WAS VERY FRIS... Read more
Incident date: Jun 30, 2016
TAKATA AIRBAG - THIS VEHICLE WAS PURCHASED IN FLORIDA IN 2007 AND HAS BEEN DRIVEN IN A HOT HUMID CLIMATE EVER SINCE. WE WERE NOTIFIED IN JUNE OF THE RECALL AND SINCE THEN, LEXUS HAVE BEEN UNABLE TO PROVIDE THE PART OR FIX THE PROBLEM. IT NEEDS TO BE ADDRESSED NOW.
Incident date: Jun 25, 2016
WHILE DRIVING AT 30-35 MILES PER HOUR I HIT A MINI VAN FROM BEHIND IN STOP AND GO TRAFFIC. MY LEXUS AT THIS POINT HAD 2500 MILES WAS 3 MONTHS OLD AND I WAS DRIVING ALONE WITH NO PASSENGERS. WHEN I HIT THE OTHER VEHICLE EVERY AIRBAG (AROUND 12) DEPLOYED WHICH IN CONJUCTION WITH SEEMINGLY MINOR EXTERIOR DAMAGE RESULTED IN THIS BRAND NEW CAR BEING TOTALLED.
Crash
Incident date: Jun 25, 2016
WHILE DRIVING AT 30-35 MILES PER HOUR I HIT A MINI VAN FROM BEHIND IN STOP AND GO TRAFFIC. MY LEXUS AT THIS POINT HAD 2500 MILES WAS 3 MONTHS OLD AND I WAS DRIVING ALONE WITH NO PASSENGERS. WHEN I HIT THE OTHER VEHICLE EVERY AIRBAG (AROUND 12) DEPLOYED WHICH IN CONJUCTION WITH SEEMINGLY MINOR EXTERIOR DAMAGE RESULTED IN THIS BRAND NEW CAR BEING TOTALLED.
Crash
Incident date: Jun 25, 2016
WHILE DRIVING AT 30-35 MILES PER HOUR I HIT A MINI VAN FROM BEHIND IN STOP AND GO TRAFFIC. MY LEXUS AT THIS POINT HAD 2500 MILES WAS 3 MONTHS OLD AND I WAS DRIVING ALONE WITH NO PASSENGERS. WHEN I HIT THE OTHER VEHICLE EVERY AIRBAG (AROUND 12) DEPLOYED WHICH IN CONJUCTION WITH SEEMINGLY MINOR EXTERIOR DAMAGE RESULTED IN THIS BRAND NEW CAR BEING TOTALLED.
Crash
Incident date: Jan 1, 2016
SIMILAR TO OTHER COMPLAINTS I HAVE SEEN ONLINE AND ON THIS SITE, MY FRONT PASSENGER SIDE AIR BAG IS BULGING AND APPEARS TO BE PARTIALLY COMING OUT. PICTURE INCLUDED. I HAVE RAISED THIS TO MY LOCAL LEXUS DEALERSHIP SERVICE ON A COUPLE OF OCCASIONS, AND THEY DO NOT SEEM CONCERNED AND WILL NOT DO ANYTHING ABOUT IT. WE ARE QUITE CONCERNED ABOUT THIS AIR BAG EITHER DEPLOYING WHEN IT SHOULD NOT, OR N... Read more
Incident date: Sep 3, 2016
THERE IS A CLICKING OR POPPING SOUND COMING FROM THE FRONT OF THE CAR. THIS HAPPENS ANYTIME WHEN APPLYING THE BRAKES, AND WHEN STOPPED AT A LIGHT WITH THE BRAKES APPLIED. THE FREQUENCY OF THE NOISE HAS INCREASED WITH A SENSATION UNDER YOUR FOOT. I'M NOT SURE IF THIS WILL LEAD TO SOME TYPE OF ABS BRAKE FAILURE. I DID AN ONLINE SEARCH FOR THIS NOISE AND IT LOOKS TO BE A VERY COMMON PROBLEM WITH THE ... Read more
Incident date: Oct 1, 2016
TAKATA RECALL. I AM FILING A COMPLAINT THAT LEXUS HAS FAILED TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME. BEING UNABLE TO UTILIZE THE FRONT PASSENGER SEAT HAS BEEN EXTREMELY INCONVENIENT FOR ME AND MY FAMILY. I HAVE CONTACTED MY LOCAL LEXUS DEALERSHIP NUMEROUS TIMES ONLY FOR THEM INFORM ME THAT THE DO NOT HAVE THE PARTS. ITS'S BEEN NEARLY 6 MONTHS NOW SINCE I WAS MADE AWARE OF THE RECALL.
Incident date: May 20, 2016
LEXUS HAS KNOWN ABOUT THIS RECALL FOR MONTHS AND HAS STILL NOT STARTED FIXING THE AIRBAGS.
Incident date: May 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAG) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Jun 8, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Feb 1, 2016
RUBBER COVER ON REAR DOOR LATCH HAS DISINTEGRATED/MELTED.
Incident date: Jun 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS... Read more