Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Oct 24, 2016
LEXUS GS300 2006 ALL HAVE REAR BRAKE CALIPERS FAILURES. IT'S REALLY DANGEROUS, ALREADY FOUND OVER 10 CASE OF THE SAME PROBLEMS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: May 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. V... Read more
Incident date: Aug 21, 2015
TL* THE CONTACT OWNS A 2014 LEXUS IS 250. THE CONTACT PURCHASED THE PRE-OWNED VEHICLE ON AUGUST 21, 2015. THE CONTACT NOTICED A MILDEW ODOR IN THE VEHICLE. THE DEALER SWITCHED OUT THE FILTER SIX TIMES TO REMEDY THE ODOR. THE CONTACT WAS INFORMED THAT WHEN THE WARRANTY EXPIRED, THE FILTERS WOULD NO LONGER BE CHANGED. THE MANUFACTURER WAS NOTIFIED. THE CORPORATE CENTER STATED THAT THE ISSUE HAD TO B... Read more
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Oct 24, 2016
TL* THE CONTACT OWNS A 1998 LEXUS GS300. WHILE DRIVING 65 MPH, THE VEHICLE INADVERTENTLY ACCELERATED WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE VEHICLE FINALLY STOPPED AFTER SEVERAL MINUTES OF DEPRESSING THE BRAKE PEDAL. THE ISSUE RECURRED SEVERAL TIMES IN ONE DAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE... Read more
Incident date: Oct 25, 2016
TAKATA RECALL: I TOOK MY CAR TO LEXUS 5 MONTHS AGO AND THEY SAID THEY WOULD HAVE A FIX SHORTLY. NOW SOMEONE WAS KILLED BY AN AIRBAG NOT FAR FROM WHERE WE LIVE. IT SEEMS TO ME THAT EVEN ONLY ONE DEATH IS SUFFICIENT TO DEMAND A RECALL, AND IF THEY CAN'T THEN THEY SHOULD DISABLE THE SYSTEM UNTIL THEY CAN.
Incident date: Jun 9, 2016
LEXUS (TOYOTA) IS NOT DO ANYTHING TO ENSURE RIDER SAFETY OF A CAR THEY SOLD. THEY ARE ASSUMING THE AIRBAG, WHEN DEPLOYED, ONLY HURST THE FRONT PASSENGER. SINCE I CARPOOL AND USE MY CAR AT WORK, I MIGHT HAVE TO PAY OUT OF POCKET TO RENT A CAR UNTIL THIS IS FIXED. I AM STUCK SINCE THE VALUE OF THE CAR IS COMPROMISED AND I DON'T THINK ANYONE WOULD WANT TO BUY IT.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Oct 20, 2016
TL* THE CONTACT OWNS A 2014 LEXUS GS 350. WHILE DRIVING 60 MPH, THE VEHICLE ACCELERATED TO NEARLY 100 MPH ON ITS OWN. THE CONTACT HAD TO HIT AN OBJECT ON THE SIDE OF THE ROAD IN ORDER TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT IT COULD TAKE THIRTY DAYS TO DETERMINE THE CAUSE OF THE FAILURE. THE VEH... Read more
Crash
Incident date: Oct 23, 2016
SEVERAL TIMES NOW THE VSC (ELECTRONIC VEHICLE STABILITY CONTROL) ENGAGES AT VERY INAPPROPRIATE TIMES NEARLY RESULTING IN A COLLISION OR BEING PULLED OFF THE ROAD. IT HAPPENED ON HIGHWAYS, IN CLEAR WEATHER, AND ALMOST ALWAYS ON A VERY SLIGHT TURN. THE SPEED HAS VARIED BETWEEN 45 - 65 WHEN THIS OCCURRED. I WANT TO STRESS THAT THIS WAS IN 70 DEGREE WEATHER. NO RAIN. NO SNOW. NO ICE. THERE WAS Z... Read more
Incident date: Oct 12, 2015
NO ONE HAS CONTACTED US ABOUT THIS HAZARD IT HAS BEEN A YEAR WHAT ARE THEY WAITING FOR THE CAR TO GET IN AN ACCIDENT SO THEY WON'T HAVE TO FIX IT I CAN'T SELL THE CAR BECAUSE OF THIS PROBLEM I CANT DRIVE THE CAR BECAUSE OF THIS PROBLEM WHAT AM I TO DO ???? 740-272-0472
Incident date: May 4, 2016
TAKATA RECALL: WE RECEIVED NOTICE OF SAFETY RECALL LETTER DATED JUNE 9, 2016, FROM LEXUS STATING THERE IS DEFECT RELATING TO OUR 2007 ES350 INVOLVING FRONT PASSENGER AIRBAG INFLATORS PRODUCED BY TAKATA. AFTER MONTHS OF NO ACTION BY LEXUS, WE FOLLOWED UP WITH LEXUS ON SEPTEMBER 27, 2016, AND THEY STATED PARTS WERE NOT AVAILABLE. WE ARE IN GREAT NEED OF OUR VEHICLE AND ARE CONCERNED WITH OUR SA... Read more
Incident date: Oct 22, 2016
TAMARA RECALL. I FEEL THAT THEY ARE DOING NOTHING TO RESOLVE THIS PROBLEM. I RECEIVED THIS NOTICE IN MAY OF 2016 AND IT IS NOW OCTOBER 2016 . WHY DON'T THEY JUST REPLACE THE AIR BAG WITH A DIFFERENT ONE. REMOVE THE DEFECTIVE ONE NOT SEND A NOTICE NOT TO USE YOUR CAR. I HAVE A CHILD AND HE SITS IN THE PASSENGER SEAT AND IF ANYTHING WERE TO HAPPEN TO HIM BECAUSE OF THE LACK OF RESPONSE TO THE RECAL... Read more
Incident date: May 23, 2016
TAKATA RECALL: I RECEIVED A LETTER INFORMING ME OF THE ISSUE WITH THE PASSENGER AIRBAG AND THE FACT THAT I SHOULD NOT DRIVE THE CAR WITH A PASSENGER IN THE FRONT SEAT. MY RECALL DATE IS MAY 23, 2016. SO FAR I HAVE NOT HEARD ANYTHING FURTHER AND IT HAS BEEN MONTHS. THIS IS NOT ACCEPTABLE AND I SHOULD AT LEAST BE GIVEN A RESOLUTION DATE.
Incident date: Jun 9, 2016
TAKATA RECALL I RECEIVED THE AIRBAG SAFETY RECALL IN JUNE 2016, AND I HAVE NOT BEEN ABLE TO USE THE FRONT PASSENGER SEAT OF MY CAR SINCE THEN. I HAVE NOT RECEIVED ANOTHER UPDATE ABOUT THE REMEDY FOR THE POTENTIALLY DEADLY AND EXPLODING AIRBAG IN MY CAR, AND IT HAS BEEN FOUR MONTHS. LOCAL AUTO DEALERSHIPS DO NOT KNOW THE TIMELINE FOR REPLACEMENTS, EITHER. THIS IS AWFUL. I NEED TO BE ABLE TO TR... Read more
Incident date: Oct 21, 2016
MICHELIN DEFENDER TIRES JUST HAVE 10 MILES ON THEM . THEY HAVE ALWAYS HAD EXTREME ROAD NOISE, THEY HANDLE AWFUL. I'M REALLY THINKING OF TAKING THEM OFF AND PUTTING ON YOKOHAMAS OR GOODYEAR OR ANY TIRE OTHER THAN MICHELIN DEFENDERS,ALSO WHILE TURNING WITH DEFENDER TIRES IT FEELS LIKE I HAVE TO HOLD THE WHEEL EXTRA TIGHT BECAUSE IIT FEELS LIKE THE TIRES FEEL BIGGER THAN THEY ARE,LIKE I'M TURNING IN ... Read more
Incident date: May 23, 2016
TAKATA RECALL; REC'D LETTER IN MAY, 2016 FROM LEXUS STATING PROBLEM WITH AIRBAGS. TODAY, OCTOBER 21, 2016 STILL NO FIX! I DRIVE MY CAR BUT IF I HAVE A PASSENGER, I MAKE HIM/HER SIT IN THE BACK SEAT. THIS IS VERY DISTURBING, TO THINK THE AIRBAG MAY INFLATE IF I WERE IN AN ACCIDENT. IT SEEMS RIDICULOUS THAT TAKATA CAN'T REMEDY THIS SITUATION. I DON'T BLAME LEXUS, AS THE AIRBAGS ARE NOT THEIR P... Read more
Incident date: Oct 3, 2016
2008 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO REMEDY/TIME FRAME NOT AVAILABLE TO REPAIR AIRBAG INFLATOR RECALL # 16V340. *SMD UPDATED 12/01/16.*JB
Incident date: Jul 6, 2016
TAKATA RECALL: I RECEIVED A RECALL NOTICE MONTHS AGO STATING THAT THEY HAVE NO REMEDY FOR THIS AT THIS TIME BUT THAT NO ONE SHOULD BE SITTING IN THE PASSENGER SEAT OR THEY MAY DIE. WHEN ARE THEY GOING TO OFFER A SOLUTION? IT'S NOT A SOLUTION TO TELL SOMEONE NOT TO USE THE PASSENGER SEAT IN A 2 DOOR CONVERTIBLE! I JUST WANT TOYOTA TO BE RESPONSIBLE AND FIX THIS.
Incident date: Jan 8, 2015
I HAVE BEEN ON A WAITING FOR OVER A YEAR WITH NO RESPONSE TO FIX THE STICKY DASHBOARD THAT LEXUS PROMISE TO FIXED. ONCE THE SUNS COMES OUT DASHBOARD CREATES A GLARE THAT REDUCES THE VISIBILITY WILL DRIVING. *TR
Incident date: May 17, 2016
TAKATA RECALL, IT HAS FIVE MONTHS SINCE I RECEIVED THE RECALL REGARDING THE DEFECTIVE AIRBAG. I HAVE NOT SEEN NOR READ ABOUT ANY PROGRESS UPDATE ON GETTING THIS RESOLVED.
Incident date: Oct 18, 2016
REAR VIEW MIRROR FOGGY
Incident date: Oct 2, 2016
LOW BEAM HEADLIGHTS KEEP GOING OUT. I HAVE DIRECTIONAL HEADLIGHTS THAT WHEN I TURN MY VEHICLE ON, MY LIGHTS WILL TURN ON (IF DARK ENOUGH OUT) AND THEY MOVE POINTING DOWN AND THEN UP. WHILE DRIVING THEY ALSO DO THIS AND GO LEFT TO RIGHT. WELL WHEN I FIRST START MY CAR THEY BOTH WORK. AS SOON AS LOWBEAMS MOVE STRAIGHT TO DOWN AND THEN TO UP, ON UP MOVEMENT MY DRIVER SIDE CUTS OUT. DOES NOT TURN BAC... Read more
Incident date: Mar 24, 2016
WHEN SUNROOF IS OPEN, SOMETIMES IT WILL NOT SHUT.
Incident date: Oct 18, 2012
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR DID NOT REGISTER THEM IN THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE RECALIBRATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS INFORMED DUE TO THEIR WEIGHT, APPROXIMATELY 90 POUNDS, THE AIR BAG WOULD ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 23, 2016
TAKATA RECALL ON FRONT PASSENGER AIRBAG. SINCE NOTIFICATION I HAVE BEEN UNABLE TO RIDE FRONT PASSENGERS WITH ME, WHICH IS VERY AWKWARD. NO REMEDY YET AFTER FIVE MONTHS!!!
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
Incident date: Oct 17, 2016
TAKATA RECALL. THE DEALERSHIP HAS BEEN UNABLE TO COMPLY WITH THE RECALL FOR AIRBAGS. I'M FEELING VERY UNSAFE.
Incident date: Feb 1, 2016
2016 LEXUS ES350. CONSUMER WRITES IN REGARDS TO VEHICLE PRE-COLLISION SYSTEM/ BRAKE ACTUATOR SYSTEM MALFUNCTION. *SMD THE CONSUMER STATED SIX WEEKS AFTER LEASING THE VEHICLE. THE PRE-COLLISION SYSTEM/BRAKE ACTUATOR SYSTEM ENGAGED FOR NO REASON; BRINGING THE VEHICLE TO AN UNCONTROLLED ABRUPT STOP, WHILE DRIVING 30 MPH. THE CONSUMER WAS INFORMED BY LEXUS MECHANICS, ENGINEERS AND SPECIALIST THE S... Read more
Incident date: Oct 15, 2016
MY COMPLAINT IS IN REGARD TO THE IGNITION SWITCH FOR MY 2005 LEXUS ES-330. WHILE TRYING TO START MY VEHICLE THE CASE THAT HOUSES THE KEY BROKE APART. THE KEY WAS STILL IN THE IGNITION, THE CAR RUNNING, BUT THE OTHER HALF OF THE CASE WAS DANGLING FROM THE KEY ITSELF.AFTER I WAS ABLE TO STOP THE ENGINE BY TURNING IT OFF WITH THE KEY ITSELF AND GATHERING UP ALL THE PARTS OF THE IGNITION SWITCH, UPON ... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2015 LEXUS ES350. THE CONTACT STATED THAT THE PUSH BUTTON START FUNCTIONED PROPERLY FOR AT LEAST ELEVEN MONTHS. AFTERWARDS, THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO GET THE PUSH BUTTON START TO FUNCTION PROPERLY. THE DEALER INDICATED THAT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER HAD NOT TEST DRIVEN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND I... Read more
Incident date: Oct 1, 2012
HEAD LIGHTS WORK AND THEN DO NOT WORK . PAID $1500 TO FIX AND STILL DOES NOT WORK ..
Incident date: May 1, 2016
TAKATA RECALL: IT IS TAKING TOO LONG TO REMEDY THIS AIRBAG SITUATION. IT IS AN EXTREME INCONVENIENCE TO HAVE PASSENGERS RIDE IN THE REAR. FIX IT OR UPGRADE MY VEHICLE!
Incident date: Oct 15, 2016
BATTERY DRAIN AND DAMAGING ALTERNATER . HEADLIGHTS FLICKERS AND GAS LEAK AND POWER STEERING PROBLEMS.
Crash
Incident date: Oct 15, 2016
BATTERY DRAIN AND DAMAGING ALTERNATER . HEADLIGHTS FLICKERS AND GAS LEAK AND POWER STEERING PROBLEMS.
Crash
Incident date: Oct 15, 2016
BATTERY DRAIN AND DAMAGING ALTERNATER . HEADLIGHTS FLICKERS AND GAS LEAK AND POWER STEERING PROBLEMS.
Crash
Incident date: Oct 4, 2016
TAKATA RECALL. I JUST PURCHASED A CERTIFIED USED 2007 LEXUS RX350 AND THE AIRBAG INFLATOR SRS LIGHT IS ILLUMINATED IN THE DASHBOARD AT 102K MILES EVEN WHEN A PASSENGER IS IS SEATED IN THE PASSENGER SEAT. I DON'T SEE THIS MODEL REFLECTED IN THE RECALL LIST BUT BELIEVE IT SHOULD BE RESEARCHED IMMEDIATELY FOR SAFETY ISSUES. I HAD A HONDA WITH THE SAME ISSUE THAT WAS INCLUDED UNDER RECALL.
Incident date: Oct 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V128000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUT... Read more