Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS ... Read more
Incident date: Aug 1, 2016
TAKATA RECALL BOUGHT THIS CAR FROM CARMAX AND WAS AWARE THERE WAS A RECALL FOR THE AIRBAGS. WE WERE TOLD TO CONTACT THE COMPANY AND WE COULD HAVE THEM REPLACED AT A LEXUS DEALERSHIP. EVERY TIME I GO ONLINE TO SEE IF THE AIRBAGS ARE AVAILABLE I GET A MESSAGE STATING "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. " I HAVE BEEN TRYING TO GET THIS TAKEN CARE OF SINCE AUGUST, THIS IS NOW NOVEMBER. GET... Read more
Incident date: May 1, 2012
PARENT CO, TOYOTA ISSUED A VOLUNTARY REPLACEMENT OF DASHBOARD DUE TO CRACKED, STICKY, SHINY CONDITION IN WHAT WAS AN OBVIOUS ATTEMPT TO STAVE OFF AN OFFICIAL GOVERNMENT RECALL AND/OR A CLASS ACTION. PARENT CO, TOYOTA IS NOW STALLING BY NOT SUPPLYING THE DEALERS WITH SAID DASHBOARDS THEY PROMISED TO REPLACE. I FIRST BROUGHT THIS ISSUE TO THE ATTENTION OF MY DEALER IN MAY OF 2012. EVEN IF THE DEALER... Read more
Incident date: May 1, 2012
PARENT CO, TOYOTA ISSUED A VOLUNTARY REPLACEMENT OF DASHBOARD DUE TO CRACKED, STICKY, SHINY CONDITION IN WHAT WAS AN OBVIOUS ATTEMPT TO STAVE OFF AN OFFICIAL GOVERNMENT RECALL AND/OR A CLASS ACTION. PARENT CO, TOYOTA IS NOW STALLING BY NOT SUPPLYING THE DEALERS WITH SAID DASHBOARDS THEY PROMISED TO REPLACE. I FIRST BROUGHT THIS ISSUE TO THE ATTENTION OF MY DEALER IN MAY OF 2012. EVEN IF THE DEALER... Read more
Incident date: Jul 1, 2016
TAKATA RECALL; CANNOT SAFELY PUT A PASSENGER IN THE PASSENGER SEAT. WHAT SHOULD WE DO??????
Incident date: Oct 3, 2016
THE LEXUS IS300 HAVE THE WORST DASH, I DON'T UNDERSTAND WHY LEXUS DIDN'T HAVE A RECALL ON THEM AS THEY DID FOR THE IS250 OR THE IS350. GOD FORBIDS YOU PARK YOUR CAR AT WORK AND AT THE END OF THE DAY WHEN YOU GET IN YOUR VEHICLE AND YOU TOUCH THE DASH OR AROUND THE SHIFTER, IT FEELS LIKE IT IS MELTING. AND SOMETIMES I WONDER IF THERE IS SOME TYPE OF FUME RADIATING FROM THE DASH ITSELF. #2. THE ... Read more
Incident date: Oct 3, 2016
THE LEXUS IS300 HAVE THE WORST DASH, I DON'T UNDERSTAND WHY LEXUS DIDN'T HAVE A RECALL ON THEM AS THEY DID FOR THE IS250 OR THE IS350. GOD FORBIDS YOU PARK YOUR CAR AT WORK AND AT THE END OF THE DAY WHEN YOU GET IN YOUR VEHICLE AND YOU TOUCH THE DASH OR AROUND THE SHIFTER, IT FEELS LIKE IT IS MELTING. AND SOMETIMES I WONDER IF THERE IS SOME TYPE OF FUME RADIATING FROM THE DASH ITSELF. #2. THE ... Read more
Incident date: May 23, 2016
TAKATA RECALL - I AM BEING TOLD THAT IT WILL BE THE FIRST QTR OF 2017 BEFORE THEY EXPECT TO HAVE REPLACEMENT PARTS. THAT IS ALMOST A YEAR SINCE THE NOTICE. WE CANNOT USE THIS CAR WITH MORE THAN THE DRIVER ON BOARD. THIS IS AN UNACCEPTABLE DELAY IN GETTING PARTS. HONDA HAD IT DONE IN A MONTH. WE WOULD PREFER NOT TO BE GIVEN A RENTAL CAR.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Nov 7, 2016
NO ONE HAS NOTIFIED ME OF THE RECALL OF MY TOYOTA LEXUS 2004 MODEL 330 TO LET US KNOW IF WE NEED THE AIRBAGS REPLACED.
Incident date: Nov 5, 2016
THREE MAJOR ISSUES WITH THIS CAR, AND LOTS OF MINOR ONES. 1. THE BRAKES DID NOT ENGAGE WHILE SLOWING DOWN IN TRAFFIC. HITTING THE BRAKES CAUSED THE CAR TO LURCH FORWARD. 2. THE ELECTRICAL SYSTEM SEEMED TO TURN OFF AND ALL INTERNAL/EXTERNAL LIGHTS WENT OFF AT NIGHT AND I WAS UNABLE TO SEE THE ROAD. 3. THE CAR SLIPS AND THE SYSTEMS TO COUNTERACT SLIPPING DID NOT ENGAGE. THERE ARE ISSUES WITH T... Read more
Incident date: Nov 5, 2016
THREE MAJOR ISSUES WITH THIS CAR, AND LOTS OF MINOR ONES. 1. THE BRAKES DID NOT ENGAGE WHILE SLOWING DOWN IN TRAFFIC. HITTING THE BRAKES CAUSED THE CAR TO LURCH FORWARD. 2. THE ELECTRICAL SYSTEM SEEMED TO TURN OFF AND ALL INTERNAL/EXTERNAL LIGHTS WENT OFF AT NIGHT AND I WAS UNABLE TO SEE THE ROAD. 3. THE CAR SLIPS AND THE SYSTEMS TO COUNTERACT SLIPPING DID NOT ENGAGE. THERE ARE ISSUES WITH T... Read more
Incident date: Nov 5, 2016
THREE MAJOR ISSUES WITH THIS CAR, AND LOTS OF MINOR ONES. 1. THE BRAKES DID NOT ENGAGE WHILE SLOWING DOWN IN TRAFFIC. HITTING THE BRAKES CAUSED THE CAR TO LURCH FORWARD. 2. THE ELECTRICAL SYSTEM SEEMED TO TURN OFF AND ALL INTERNAL/EXTERNAL LIGHTS WENT OFF AT NIGHT AND I WAS UNABLE TO SEE THE ROAD. 3. THE CAR SLIPS AND THE SYSTEMS TO COUNTERACT SLIPPING DID NOT ENGAGE. THERE ARE ISSUES WITH T... Read more
Incident date: Nov 5, 2016
THREE MAJOR ISSUES WITH THIS CAR, AND LOTS OF MINOR ONES. 1. THE BRAKES DID NOT ENGAGE WHILE SLOWING DOWN IN TRAFFIC. HITTING THE BRAKES CAUSED THE CAR TO LURCH FORWARD. 2. THE ELECTRICAL SYSTEM SEEMED TO TURN OFF AND ALL INTERNAL/EXTERNAL LIGHTS WENT OFF AT NIGHT AND I WAS UNABLE TO SEE THE ROAD. 3. THE CAR SLIPS AND THE SYSTEMS TO COUNTERACT SLIPPING DID NOT ENGAGE. THERE ARE ISSUES WITH T... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VINE TOOL C... Read more
Incident date: Apr 1, 2016
TAKATA RECALL: IT HAS BEEN OVER SIX MONTHS SINCE I WAS FIRST NOTIFIED ABOUT THE RECALL OF THE AIRBAGS AND NOTHING HAS BEEN DONE TO REMEDY THE SITUATION.
Incident date: Sep 14, 2016
TAKATA RECALL: I WAS INFORMED OF THE RECALL AND CONTACTED MY DEALER. THE RECALL STATED CLEARLY THAT NO ONE SHOULD RIDE IN THE PASSENGER SEAT! THIS IS OUR ONLY CAR AND WE ARE RESPONSIBLE FOR TWO GRANDCHILDREN THAT HAVE CAR SEATS. WE NOW EFFECTIVELY HAVE NO MODE OF SAFE TRANSPORTATION. LEXUS TELLS US NOTHING. I CALLED TO INQUIRE ABOUT A LOANER CAR AND THEY SAID THEY DID NOT HAVE ANYTHING AVA... Read more
Incident date: Jun 9, 2016
TAKATA RECALL, IN JUNE 2016 I RECEIVED IN THE US MAIL A NOTICE OF RECALL FOR THE FRONT PASSENGER AIRBAG. THE NOTICE ADVISED ME TO NOT DRIVE THE VEHICLE WITH A PASSENGER IN THE FRONT PASSENGER SEAT. IT IS 5 MONTHS LATER AND LEXUS STILL HAS NO SOLUTION OR AVAILABLE REMEDY FOR THIS SITUATION. IN THE MEANTIME THE RESALE PRICE OF THE CAR HAS FALLEN DUE TO THIS SITUATION. I WANT THE AIRBAG REPLACED... Read more
Incident date: Sep 16, 2016
DEFECTIVE DASHBOARD: I HAVE A 2005 LEXUS RX 330 AND THE DASHBOARD HAS FALLEN APART. IT LOOKS LIKE SHATTERED TEMPERED GLASS AND IS SOFT AND STICKY. PARTS OF THE DASHBOARD HAVE FALLEN OFF. I SPOKE WITH THE LOCAL DEALER AND THEY HAD NO IDEA WHEN PARTS WOULD BE AVAILABLE.
Incident date: Nov 5, 2016
TAKATA RECALL. THIS RECALL IS TAKING TOO LONG AND THERE IS NO RESOLUTION DATE PROPOSED. I AM TRYING TO TRADE-IN OR SELL MY VEHICLE AND RECEIVE OFFERS $4000 OR MORE LESS THEN KBB VALUE. I DON'T WANT TO USE THE VEHICLE ESPECIALLY WITH A FRONT SEAT PASSENGER. THE REAR SEATS ARE NOT CONVENIENT IN THE IS250C MODEL AS IT IS A TWO DOOR AND THE REAR SEATS OFFER A CRAMPED SPACE FOR PASSENGERS.
Incident date: Apr 1, 2014
THE ENTIRE DASH BOARD IS CRACKED. THERE ARE SPOTS ON MY LEATHER SEATS AND ARM RESTS ARE CRACKED AND TORN. ALSO TOLD THE TRUCK DOESN'T HAVE SHOCKS BUT I CAN FEEL EVERY BUMP
Incident date: Apr 1, 2014
THE ENTIRE DASH BOARD IS CRACKED. THERE ARE SPOTS ON MY LEATHER SEATS AND ARM RESTS ARE CRACKED AND TORN. ALSO TOLD THE TRUCK DOESN'T HAVE SHOCKS BUT I CAN FEEL EVERY BUMP
Incident date: Apr 1, 2014
THE ENTIRE DASH BOARD IS CRACKED. THERE ARE SPOTS ON MY LEATHER SEATS AND ARM RESTS ARE CRACKED AND TORN. ALSO TOLD THE TRUCK DOESN'T HAVE SHOCKS BUT I CAN FEEL EVERY BUMP
Incident date: Dec 1, 2011
REAR VIEW MIRROR IS BLURRED AND DEVELOPS INTERIOR SCRATCHES RENDERING THE MIRROR PRACTICALLY USELESS.
Incident date: Apr 17, 2014
DASH ON RX 350 IS CRACKING SIGNIFICANTLY. THIS CRACKING IS SO EXTREME THAT MY WIFE WAS TEMPTED TO PLACE A COVER OVER THE DASH THAT WOULD INTERFERE WITH PROPER INFLATION OF THE AIRBAG. I AM CONCERNED THAT OTHER OWNERS WILL PLACE COVERS, TAPE, ADHESIVES, OR OTHER MEASURES OVER THE BAGS AND THIS COULD LEAD TO AN INJURY.
Incident date: May 26, 2016
TAKATA RECALL. WE WERE NOTIFIED OF THE RECALL IN JUNE 2016. IT IS NOVEMBER AND WE HAVE RECEIVED NO FURTHER INFORMATION. SO FAR THE ONLY CORRECTIVE ACTION HAS BEEN TO NOT USE THE FRONT PASSENGER SEAT. IF THE PROBLEM IS SERIOUS, IT'S TIME TO FIX IT OR AT LEAST LET US KNOW WHEN IT WILL BE FIXED.
Incident date: Oct 29, 2016
MY ENTIRE VEHICLE LEAN EXCESSIVELY TO THE RIGHT SIDE, I TOOK IT INTO THE DEALERSHIP AND THEY SAID THAT'S NORMAL AND WITHIN THE VEHICLE SPEC. SECOND ISSUED WHEN VEHICLE IS IN MOTION AND THE BRAKE APPLIED THE DRIVER SEAT MOVE ABOUT 1/4 INCH THEY SAID THAT'S ALSO NORMAL. NEVER HEARD OF THAT'S NORMAL FOR THE SEAT TO MOVE FORWARD AND THAT'S IS SAFETY.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABALE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jun 9, 2016
TAKATA RECALL. IT HAS TAKEN TOO LONG TO RECTIFY THE DEFECT. THE RECALL WAS DATED JUNE 9 2016. TODAY IS NOVEMBER 1 2016. I HAVE LOST THE USE OF THE FRONT PASSENGER SEAT FOR ALMOST 5 MONTHS! WILL I BE COMPENSATED BY LEXUS/TAKATA FOR LOSS OF USE? WHEN CAN I EXPECT THE DEFECT TO BE FIXED?
Incident date: Jul 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TAKATA RECALL ACCORDING TO SAFERCAR.GOV, THERE HAS BEEN AN AIRBAG RECALL (#16V340) SINCE 5/23/16 WITH NO REMEDY. WHAT CAN BE DONE TO GET THIS EXPEDITED AS THIS HAS BEEN VERY INCONVENIENT FOR ME? I DRIVE THIS VEHICLE EVERYDAY AS IT IS MY SOLE MEANS OF TRANSPORTATION.
Incident date: Jun 9, 2016
VEHICLE WAS TOPPED OF WITH A FULL TANK OF GAS PRIOR TO GOING ON A OFF ROAD DRIVE. THE VEHICLE WAS DRIVEN MODESTLY UP SILVER CANYON TRAIL WITH NO MECHANICAL ISSUES UNTIL GAS FUMES BECAME APPARENT. I INITIALLY THOUGHT THE RIG WAS RUNNING RICH IN FUEL AND CONTINUED THE CLIMB. THEN ON A BREAK I NOTICED GAS SPEWING FROM THE VEHICLE'S GAS CAP. THERE WAS A TREMENDOUS PRESSURE BUILD UP. ONCE I REACHED THE... Read more
Incident date: Dec 1, 2015
CRACKED DASHBOARD ISSUE (AS PER THE SO-CALLED WARRANTY ISSUE PER CSC-10057809-9406). 10-MONTHS AGO I WAS PROMISED PARTS BY LEXUS OF MONTEREY, CA, AND, I'VE SINCE CONTACTED THEM FIVE OR MORE TIMES...NO PARTS ARE FORTHCOMING. THE LEXUS REGIONAL MANAGER OFFERS NO HELP. WHAT CAN I DO?
Incident date: Dec 1, 2015
CRACKED DASHBOARD ISSUE (AS PER THE SO-CALLED WARRANTY ISSUE PER CSC-10057809-9406). 10-MONTHS AGO I WAS PROMISED PARTS BY LEXUS OF MONTEREY, CA, AND, I'VE SINCE CONTACTED THEM FIVE OR MORE TIMES...NO PARTS ARE FORTHCOMING. THE LEXUS REGIONAL MANAGER OFFERS NO HELP. WHAT CAN I DO?
Incident date: May 23, 2016
I NEED TO RENEW MY REGISTRATION BUT NOT ABLE TO DUE TO THE RECALL REMEDY NOT BEING AVAILABLE
Incident date: May 23, 2016
RECALL ISSUE: LOCAL DEALER IN CA HAS NOT RESPONDED IN A TIMELY MANNER SAYING NO AIR BAGS ARE AVAILABLE; HAS TAKEN NO INTEREST WITH A PRIORITY LIST OR ANY OTHER ACTION, DESPITE MY FINANCIAL NEED TO SELL. FALSELY ASSURED ME FRONT SEAT COULD BE USED BY A PASSENGER, BUT THIS CANNOT BE CONFIRMED ONLINE AND WOULD NOT PROVIDE WRITTEN STATEMENT WHEN CALLED TO CONFIRM. I DO NO UNDERSTAND HOW OTHER PEOPLE ... Read more
Incident date: Oct 5, 2016
I WAS DRIVING THE CAR ON THE FREEWAY WITH THE CRUISE CONTROL ON WHEN IT STARTED TO RAPIDLY DECELERATE AND PULL BACK TO A STANDSTILL. I PUSHED THE ACCELERATOR BUT NOTHING WOULD STOP THE DECELERATION. I HAD TO PULL OVER TO THE SIDE OF THE FREEWAY SINCE THE CAR EVENTUALLY STOPPED AND PUSHED THE BUTTON TO TURN OFF THE CRUISE CONTROL. AFTER A FEW MINUTES, I FELLT THAT I COULD REENTER TRAFFIC AND W... Read more
Incident date: Oct 5, 2016
I WAS DRIVING THE CAR ON THE FREEWAY WITH THE CRUISE CONTROL ON WHEN IT STARTED TO RAPIDLY DECELERATE AND PULL BACK TO A STANDSTILL. I PUSHED THE ACCELERATOR BUT NOTHING WOULD STOP THE DECELERATION. I HAD TO PULL OVER TO THE SIDE OF THE FREEWAY SINCE THE CAR EVENTUALLY STOPPED AND PUSHED THE BUTTON TO TURN OFF THE CRUISE CONTROL. AFTER A FEW MINUTES, I FELLT THAT I COULD REENTER TRAFFIC AND W... Read more
Incident date: Oct 27, 2016
I JUST HAD MY 1ST CHILD AND I WANT TO KNOW WHEN MY AIRBAG PROBLEM WILL BE FIXED
Incident date: Jun 10, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES330. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Oct 27, 2016
WHEN I WAS DRIVING AT NIGHT, ALL OF A SUDDEN DRIVER SIDE HEADLIGHT (LOW BEAM) TURNED OFF AND I WAS DRIVING WITH ONE LIGHT ALL ALONE. I TRIED SWITCHING ON AND OFF BUT STILL DIDN'T RESOLVED. NEXT DAY MORNING BOTH LIGHTS WERE GLOWING BUT THE DRIVER SIDE LIGHT WENT OFF AFTER 10-15 MIN. THEN I TURNED OFF AND ON, IT CAME BACK. NOT SURE WHETHER ITS A FAULTY LIGHT BULB OR SOMETHING ELSE. *TR
Incident date: Oct 27, 2016
WHEN I WAS DRIVING AT NIGHT, ALL OF A SUDDEN DRIVER SIDE HEADLIGHT (LOW BEAM) TURNED OFF AND I WAS DRIVING WITH ONE LIGHT ALL ALONE. I TRIED SWITCHING ON AND OFF BUT STILL DIDN'T RESOLVED. NEXT DAY MORNING BOTH LIGHTS WERE GLOWING BUT THE DRIVER SIDE LIGHT WENT OFF AFTER 10-15 MIN. THEN I TURNED OFF AND ON, IT CAME BACK. NOT SURE WHETHER ITS A FAULTY LIGHT BULB OR SOMETHING ELSE. *TR
Incident date: May 16, 2016
UP TO DATE, LEXUS STILL HAS KO REMEDY TO REPLACE THE PASSENGER AIR BAG! THEY CHARGE A LOT OF MONEY FOR THIS LUXURY VEHICLE BUT NOT FAST ENOUGH TO FIXED THE SAFETY ISSUE WHICH OBVIOUSLY COULD CAUSE SERIOUS INJURY OR DEATH. I ALWAYS HAVE MY 3 1/2 MONTH OLD BABY IN THE CAR AND I AM SCARED TO THINK ABOUT THE METAL FRAGMENTS THAT CAN HARM MY BABY ONCE THE AIRBAG IS DEPLOYED. COME ON LEXUS, HAVE THE HUM... Read more
Incident date: May 23, 2016
TAKATA RECALL. LEXUS STATES THAT "DO NOT OPERATE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". HAVE DONE THIS SINCE MAY 2016. THIS IS AN UNREASONABLE REQUEST FOR A FAMILY OF 5. TO DATE, LEXUS HAS EXCEEDED THE TIME FRAME TO REPLACE THE AIR BAGS AND NO REPLACEMENT IN SIGHT. HAVE CALLED LEXUS..STILL NO TIMELINE FOR REMEDY. MY SON'S HONDA PILOT AIRBAG HAS BEEN REPLACED. IS LEXUS WAITING... Read more
Incident date: Jan 1, 2015
MELTING DASH - I HAVE THE LEXUS "MELTING DASH" PROBLEM ON MY IS250 AND HAVE WAITED FOR 1 1/2 YEARS, WITH NO RESOLUTION. MY LOCAL DEALERSHIP SAYS THEY HAVE NOT RECEIVED ANY DASHES FOR OVER 6 MONTHS AND HAVE NO IDEA WHEN THEY MIGHT ARRIVE. MY DASH HAS MELTED INTO A SLICK BLOB AND THAT BECOME A SIGNIFICANT SAFETY HAZARD. WHEN DRIVING DURING THE DAY, THE SUN REFLECTS ON THIS MELTED SURFACE AND BLINDS ... Read more
Incident date: Oct 1, 2013
TL* THE CONTACT OWNS A 2005 LEXUS GX470. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE NHTSA CAMPAIGN NU... Read more
Incident date: Sep 24, 2016
CRACKED DASHBOARD AND OCCASIONAL THUMP,BUMP WHEN I STOP AT STOP LIGHTS
Incident date: Jun 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Apr 13, 2016
AIR BAGS DID NOT DEPLOY AFTER CAR WAS IN A WRECK. FRONT END DEMAGED OF 12,000 IN DAMAGES. VEHICLE WAS IN MOTION.
Crash
1 injured