Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 13, 2016
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Dec 12, 2016
TAKATA RECALL. CHECKED RECALL STATUS ON JULY 26, 2016 AND AGAIN ON DECEMBER 12, 2016. LEXUS HAS YET TO COMPETE A PLAN TO REPLACE THE DEFECTIVE AIR BAGS. I AM CONCERNED ABOUT THE SAFETY OF MY FAMILY.
Incident date: May 1, 2016
MY DASH IS CRACKED IN A COUPLE OF PLACES. ONLINE RESEARCH SHOWS THIS IS A COMMON PROBLEM, HOWEVER I SEE NO RECALL NOTICE. THIS SHOULD BE REPLACED BY LEXUS AS IT GREATLY REDUCES THE RESELL VALUE OF THE CAR.
Incident date: Dec 2, 2016
BRIDGESTONES PONTANZA TIRES SIZE (245-45-18) TIRES HAVE FALLEN APART TWICE , MEAING TWO DIFFERENT SET OF TIRES HAVE LARGE BLOW OUTS ON THE SIDES . HAVE TAKING THEM TO FIRESTONE TO BE REPLACED BOTH TIMES AND EXPLAINED A RECALL NEED TO BE DONE BEFORE SOMEONE IS KILLED AND THEY JUST SHRUG IT OFF. CAR WAS SITTING BOTH TIME IN DRIVE WAY AND NOTICE FLAT TIRES. WENT TO CHANGE THEM OUT AN NOTICED LARGE HO... Read more
Incident date: Dec 12, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) MONTHS AGO. THE CONTACT CALLED THE DEALER FOR MONTHS, BUT THEY KEPT INDICATING THAT THE PARTS HAD NOT YET BEEN SUPPLIED TO THE DEALER. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAS NOT EXPERIENCI... Read more
Incident date: Nov 11, 2016
WHY HAS THIS NOT BEEN RESOLVED. WE HAVE A FAMILY OF 5 AND CAN'T LET SOMEONE RIDE IN THE FRONT PASSENGER SIDE. THIS HAS GONE ON TOO LONG. WHEN WILL "REMEDY BE AVAILABLE"?
Incident date: Dec 7, 2016
WHILE PLACING THE STICK SHIFT IN APPROPRIATE POSITION, THE TOP OF THE SHIFT KNOW BEGAN TO SPIN AROUND, CAUSING DRIVER TO LOSE GRIP OF STICK. THIS OCCURRED INITIALLY WITH VEHICLE STOPPED AND ATTEMPTING TO PUT VEHICLE IN PARK. UPON CONTACT WITH DEALERSHIP (LEN STOLER, LEXUS OF TOWSON) AND BRINGING THE CAR IN FOR INSPECTION, TWO SERVICE REPS AND A SERVICE TECHNICIAN AGREED THAT THE KNOB SHOULD NOT ... Read more
Incident date: Dec 11, 2016
TAKATA RECALL - AFTER ALMOST 2 YEARS, LEXUS HAS NOT PROVIDED A RECALL FOR THE DEFECTED AIRBAGS IN MY VEHICLE.
Incident date: Dec 11, 2016
PROBLEM IDENTIFIED IN MAY OF 2016 HAS YET TO BE RECTIFIED AS OF DECEMBER 2016. THIS DOES NOT QUALIFY AS " TIMELY" RESOLUTION OF THE PROBLEM. MY CAR POSES A HAZARD TO ME AND PASSENGERS AND IS FAR LESS MARKETABLE IN THIS CONDITION.
Incident date: Apr 1, 2014
IN APRIL 2014, MY MOM WAS CONTACTED BY LEXUS ABOUT THE MELTING DASHBOARD ISSUE THAT HAS PLAGUED ALMOST 5 MILLION LEXUS VEHICLES. SHE WAS TOLD SHE WOULD HAVE TO "WAIT IN LINE" FOR HER CUSTOMER NUMBER TO POP UP IN THE SYSTEM IN ORDER TO FIX THE MELTING DASHBOARD, WHICH HAS AFFECTED HER VISIBILITY WHEN IT IS SUNNY OUTSIDE AS WELL AS HER STEERING MECHANISM. WE DO NOT KNOW IF THERE IS DAMAGE TO THE AIR... Read more
Incident date: Apr 1, 2014
IN APRIL 2014, MY MOM WAS CONTACTED BY LEXUS ABOUT THE MELTING DASHBOARD ISSUE THAT HAS PLAGUED ALMOST 5 MILLION LEXUS VEHICLES. SHE WAS TOLD SHE WOULD HAVE TO "WAIT IN LINE" FOR HER CUSTOMER NUMBER TO POP UP IN THE SYSTEM IN ORDER TO FIX THE MELTING DASHBOARD, WHICH HAS AFFECTED HER VISIBILITY WHEN IT IS SUNNY OUTSIDE AS WELL AS HER STEERING MECHANISM. WE DO NOT KNOW IF THERE IS DAMAGE TO THE AIR... Read more
Incident date: Apr 1, 2014
IN APRIL 2014, MY MOM WAS CONTACTED BY LEXUS ABOUT THE MELTING DASHBOARD ISSUE THAT HAS PLAGUED ALMOST 5 MILLION LEXUS VEHICLES. SHE WAS TOLD SHE WOULD HAVE TO "WAIT IN LINE" FOR HER CUSTOMER NUMBER TO POP UP IN THE SYSTEM IN ORDER TO FIX THE MELTING DASHBOARD, WHICH HAS AFFECTED HER VISIBILITY WHEN IT IS SUNNY OUTSIDE AS WELL AS HER STEERING MECHANISM. WE DO NOT KNOW IF THERE IS DAMAGE TO THE AIR... Read more
Incident date: Apr 1, 2014
IN APRIL 2014, MY MOM WAS CONTACTED BY LEXUS ABOUT THE MELTING DASHBOARD ISSUE THAT HAS PLAGUED ALMOST 5 MILLION LEXUS VEHICLES. SHE WAS TOLD SHE WOULD HAVE TO "WAIT IN LINE" FOR HER CUSTOMER NUMBER TO POP UP IN THE SYSTEM IN ORDER TO FIX THE MELTING DASHBOARD, WHICH HAS AFFECTED HER VISIBILITY WHEN IT IS SUNNY OUTSIDE AS WELL AS HER STEERING MECHANISM. WE DO NOT KNOW IF THERE IS DAMAGE TO THE AIR... Read more
Incident date: Oct 15, 2016
TAKATA RECALL -- I HAVE NOTIFIED THE DEALERSHIP NEAREST ME IN SAN FRANCISCO AND NO ONE IS ABLE TO REPLACE THE DEFECTIVE BAG. I HAVE CONTACTED THE DEALERSHIP IN DALY CITY SERRAMONTE MULTIPLE TIMES.
Incident date: Dec 2, 2014
MY DASH HAS CRACKED ALL OVER THE COMPLETE DASH , NOT A SMALL PART , ALL OF IT . I WAS NOTIFIED A YEAR AGO AND IT IS STILL NOT REPLACED . YOU SHOULD NOT ALLOW THIS TO GO THIS LONG AND THEN AN ISSUE WITH AN AIRBAG CAME IN THE MAIL AND IT TOO HAS NOT BEEN REPAIRED ! NOW THE NEWS SAYS I LIVE IN A DAMP AND HUMID AREA SO DOES THIS MEAN I AM IN MORE DANGER ? WHY ARE THEY NOT REPAIRING THESE PROBLEMS AN... Read more
Incident date: Dec 2, 2014
MY DASH HAS CRACKED ALL OVER THE COMPLETE DASH , NOT A SMALL PART , ALL OF IT . I WAS NOTIFIED A YEAR AGO AND IT IS STILL NOT REPLACED . YOU SHOULD NOT ALLOW THIS TO GO THIS LONG AND THEN AN ISSUE WITH AN AIRBAG CAME IN THE MAIL AND IT TOO HAS NOT BEEN REPAIRED ! NOW THE NEWS SAYS I LIVE IN A DAMP AND HUMID AREA SO DOES THIS MEAN I AM IN MORE DANGER ? WHY ARE THEY NOT REPAIRING THESE PROBLEMS AN... Read more
Incident date: Dec 10, 2016
DASH FUNCTIONS DON'T WORK AT TIMES. SPEED, FUEL LEVEL,ETC ARE NOT INDICATED WHEN CAR IS AT REST OR MOVING. THIS HAS BEEN A RECURRING PROBLEM WITH THE RESULT THAT I FEAR DRIVING THE CAR AND WON'T SELL IT AS IT IS NOW. AT AROUND $1800 TO REPAIR WITH NO GUARANTEE THE REPLACEMENT IS NOT BUGGY, I FEEL BETRAYED AND DISMISSED BY TOYOTA.
Incident date: May 23, 2016
TAKATA RECALL. WE RECEIVED A RECALL IN MAY 2016, AND NOTHING HAS BEEN DONE. IT'S BEEN 7 MONTHS. I UNDERSTAND THAT BECAUSE OF THE AGE OF OUR CAR AND THE FACT THAT WE LIVE IN A VERY HOT STATE, THE CHANCES OF OUR AIR BAGS EXPLODING ARE VERY HIGH. BECAUSE OF THIS, I THINK 7 MONTHS IS TOO LONG TO WAIT FOR A FIX.
Incident date: May 1, 2016
TAKATA RECALL - SINCE THE RECALL NOTICE ADVISES NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT I HAVE NOT USED THE PASSENGER SEAT SINCE I RECEIVED THE NOTICE OF RECALL. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO GET A FIX. MY LEXUS DEALER TOLD ME IT WOULD PROBABLY BE OKAY TO USE THE PASSENGER SEAT SINCE IT WAS UNLIKELY THAT I WOULD HAVE A HEAD ON COLLISION THAT WOULD... Read more
Incident date: Jul 15, 2016
TAKATA AIRBAG RECALL. NOTIFIED IN JULY 2016 OF THE ISSUE OF THE TAKATA AIRBAG RECALL AND WAS INSTRUCTED BY LOCAL LEXUS DEALER (MOTOR CITY LEXUS, BAKERSFIELD, CA) TO REFRAIN FROM ALLOWING PASSENGERS TO RIDE IN FRONT PASSENGER SEAT. EXTREME HARDSHIP BECAUSE MY WIFE RECENTLY HAD SURGERIES AND GETTING IN AND OUT OF REAR SEAT IS DIFFICULT AND UNCOMFORTABLE. MONTHLY CONTACT WITH LEXUS DEALER REGARDI... Read more
Incident date: Jun 16, 2016
TAKATA RECALL I RECEIVED A RECALL NOTICE MAY 2016 AND CURRENTLY STILL NO RESOLUTION VERY INCONVENIENT NOT BEING ABLE TO HAVE A PASSENGER HOW LONG DO I HAVE TO WAIT
Incident date: Dec 2, 2014
THE RECALL FOR CARS IN HIGH HUMIDITY STATES ARE SUPPOSE TO HAVE HIGH PRIORITY TO GET DRIVER SIDE AIRBAG REPLACE. WE LIVE IN SUCH A AREA WITH HIGH TEMPS AND HUMIDITY. WE WERE NOTIFIED MAY 23RD , 2016 WE HAD THIS RECALL AND THEY WOULD SCHEDULE A TIME AND DATE. AS OF DECEMBER 10, 2016 STILL WAITING. PLEASE ASSIST WITH GETTING PROPER AUTHORITIES SCHEDULE DATE TO FIX ASAP!!!! . THIS IS A NATION WIDE R... Read more
Incident date: May 23, 2016
TAKATA RECALL - I WAS CONTACTED BY THE CAR DEALERSHIP ON MAY 23, 2016, THAT OUR CAR HAD DEFECTIVE AIR BAGS AND WOULD BE NOTIFIED WHEN A REMEDY WAS AVAILABLE. AFTER SEVEN MONTHS OF WAITING TO HEAR WHEN THE REMEDY WOULD BE AVAILABLE, I CALLED THE DEALERSHIP ON NOV.01,2016, TO INQUIRE WHEN THE PROBLEM WOULD BE FIXED. THE ANSWER WAS "WE DON'T KNOW, BUT WE THINK PARTS WILL BE AVAILABLE IN LATE DECEMBE... Read more
Incident date: May 1, 2016
TAKATA RECALL I RECEIVED A LETTER IN MAY 2016 THAT THERE WAS A RECALL ON THE PASSENGER AIRBAG AND NEEDED TO COME IN FOR SERVICE, I TOOK MY VEHICLE IN AND WAS TOLD THEY HAD NOT RECEIVED THE PARTS AND WOULD NOTIFY ME WHEN THEY WERE AVAILABLE. AS OF 12/09/2016 THEY STILL NAVE NOT RECEIVED WHAT THEY NEED TO FIX MY VEHICLE. I AM VERY DISSATISFIED WITH LEXUS. I WOULD LIKE SOMEONE TO GET THIS PROBLEM RE... Read more
Incident date: Jul 1, 2016
I WAS NOTIFIED IN JULY OF 2016 I CALLED THEM TWICE IN TAMPA FLORIDA. TO THIS DATE THEY TOLD ME TO CALL THEM AGAIN IN JANUARY 2017. THIS IS ALMOST SIX MONTHS SINCE I WAS NOTIFIED I HAVE PASSENGERS IN MY CAR ON A DAILY BASIS. AND I LIVE IN FLORIDA WHERE IT IS VERY HOT AND HUMID IN THE CAR IT CAN GET OVER 200 DEGREES.
Incident date: May 23, 2016
TAKATA RECALL LEXUS HAS FAILED TO PROVIDE A REMEDY WITHIN AN ACCEPTABLE PERIOD OF TIME
Incident date: Jul 16, 2016
TAKATA RECALL. WE RECIEVED NOTICE OF RECALL JULY 2016. IT'S NOW 6 MONTHS LATER, WITHOUT ANY ADDITIONAL NOTICE. THIS IS AN OLDER MODEL CAR AND WE LIVE IN HOT FLORIDA. WE KNOW THIS IS A HIGH RISK CAR FOR THIS DEFECT. WE ARE AFRAID TO USE IT FOR THREAT OF DEATH TO THE PASSENGER. PLEASE CONTACT US IMMEDIATELY WITH INFORMATION AS TO GETTING THIS PROBLEM RECTIFIED. THANK YOU MUCH. *TR
Incident date: May 5, 2016
TAKATA RECALL. IT HAS BEEN MANY MONTHS SINCE WE WERE NOTIFIED OF THE RECALL WITH NO REPAIR. HOW MUCH LONGER DOES MY WIFE HAVE TO SIT IN THE BACK SEAT RATHER THAN THE FRONT PASSENGER SEAT? I CANNOT TAKE ALL OF MY GRANDCHILDREN IN MY CAR WITHOUT US USING THE FRONT PASSENGER SEAT. PLEASE SPEED UP THE REPAIR.
Incident date: May 23, 2016
TAKATA RECALL UPDATE STILL UNRESOLVED.
Incident date: Mar 30, 2016
TAKATA RECALL-PASSENGER AIRBAG. WHEN WILL THE PARTS BE AVAILABLE? I HAVE BEEN WAITING MORE THAN 6 MONTHS. I CALLED LOCAL LEXUS DEALERSHIP TWICE AND THE PARENT COMPANY ONCE TO QUESTION WHEN THE PASSENGER AIRBAG MAY BE REPLACED. I WAS TOLD IT IS NOT IN THEIR CONTROL. THE LAST TIME I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR, THE PERSON I SPOKE WITH WAS NOT HELPFUL. ALL 3 CALLS WERE FRUITLESS. ... Read more
Incident date: Jul 21, 2007
TAKATA RECALL!!! I AM IN THE HIGHEST RISK CATEGORY FOR THIS RECALL: (1) 10 YEAR OLD VEHICLE, (2)LOCATED IN A SUBTROPICAL HOT/HUMID FLORIDA CLIMATE. WHY AM I NOT BEING GIVEN PRIORITY FOR REPLACEMENT? I AM FEARFUL FOR MY LIFE.
Incident date: May 23, 2016
TAKATA RECALL-CANNOT GET DEALER TO RETURN CALLS AS TO THE PRIORITY STATUS FOR THE REPAIR FOR MY VEHICLE. IN JULY 2016, MY SERVICE REP TOLD ME THAT THERE WAS A PRIORITY LIST AND HE HAD PUT MY VEHICLE ON IT BUT I STILL SEE YOUR SITE INDICATES THERE ISN'T A RESOLUTION FOR THE PROBLEM. LEXUS CONTINUES TO PRODUCE NEW SAFER CARS, WITHOUT REPAIRING OLDER ONES WHICH IS RIDICULOUS FOR OWNERS WHO ARE RIDING... Read more
Incident date: May 1, 2016
I HAVE CONTACTED THE LOCAL LEXUS DEALER - LEXUS OF THE MONTEREY PENINSULA - NUMEROUS TIMES TO GET THE PASSENGER SIDE AIR BAG REPLACED. THEY KEEP ON TELLING ME A REPLACEMENT IS NOT AVAILABLE.
Incident date: May 23, 2016
TAKATA RECALL INFLATOR HAS NOT BEEN FIXED RECEIVED LETTER IN MAY 23 2016.
Incident date: May 15, 2016
TAKATA RECALL. I RECEIVED A RECALL NOTICE FROM LEXUS APPROXIMATELY MAY, 2016 ABOUT THE AIR BAG RECALL WHICH STATED THAT THE FIX WOULD BE DONE SOON AND TO NOT ALLOW A PASSENGER TO RIDE IN THE FRONT PASSENGER SEAT. MY LOCAL DEALERSHIP TOLD ME THEY HOPED TO REPLACE THE AIR BAGS IN JANUARY, 2017, AT THE EARLIEST. AS OF TODAY, 12/9/2016, NO ADDITIONAL INFORMATION HAS BEEN COMMUNICATED TO ME. I BELIEV... Read more
Incident date: Dec 9, 2016
THE REPLACEMENT OF MY DEFECTIVE AIRBAG IS TAKING FAR TOO LONG. LEXUS OFFERED TO GIVE US AN ECONOMY SIZE RENTAL CAR BUT, THAT IS NOT LARGE ENOUGH FOR MY FAMILY SO I HAVE CONTINUED TO DRIVE MY UNSAFE CAR. LEXUS HAS NOT GIVEN US ANY INDICATION AS TO WHEN THE REPLACEMENT WILL BE MADE. WE JUST PRAY WE ARE NOT IN AN ACCIDENT OF ANY KIND.
Incident date: Jun 22, 2016
TAKATA RECALL. I HAVE BEEN WAITING FOR AN AIRBAG SINCE MAY. THE LEXUS DEALERSHIP TOLD ME IT WAS OK TO DRIVE JUST BE VERY CAREFUL AND NOONE SITS IN THE FRONT PASSENGER SEAT. WE ARE A FAMILY OF 4. MY HUSBAND DRIVES A 2 SEATER JEEP. WE HAVE HAD TO GO OUT OF TOWN TWICE AND DRIVE SEPARATE VEHICLES AND SEPARATE VEHICLES IN TOWN. IT'S RIDICULOUS AND NOONE CAN TELL ME WHEN A REPLACEMENT WILL BE AVAILAB... Read more
Incident date: Jun 10, 2016
''TAKATA RECALL'' I HAVE ASKED COOL SPRINGS LEXUS DEALER TO REPLACE MY AIR BAG AND HE TELLS ME HE DON'T KNOW WHEN IT WILL BE DONE.I CAN NOT AFFORD TO BUY A NEW CAR. THE DEALER IS AT COOL SPRINGS BRENTWOOD TN. THANK YOU.[XXX] E-MAIL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Nov 25, 2016
TL* THE CONTACT OWNS A 2004 LEXUS GX470. WHILE ACCELERATING FROM A STOP AT 5 MPH AND TURNING THE STEERING WHEEL LEFT OR RIGHT, THE POWER ASSIST FAILED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Jun 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD R... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: May 1, 2016
THE PASSENGER SIDE AIRBAG HAS BEEN RECALLED FOR SOMETIME ( I GOT THE RECALL IN MAY 2016) THERE IS NO FIX YET AVAILABLE. I WOULD LIKE THE AIR BAG SHUT OFF UNTIL THEY HAVE A REPLACEMENT. MY CONCERNS: 1. I LIVE IN PA WHICH HAS THE HIGHEST REPORTED DEER STRIKES IN THE COUNTRY. THE ODDS OF A DEER HITTING MY CAR AND CAUSING THE AIRBAG TO DEPLOY ARE PRETTY HIGH. 2. AIR BAGS RECALLED DEGRADE OVER T... Read more
Incident date: Oct 1, 2014
MY LEXUS RX350 DASHBOARD AND WINDOORS ARE MELTING AND GET REALLY STICKY WHEN I PULL THE WINDOORS DOWN ALL THE STICKY MELTING BLACK RESIDUE GOT ON THE WINDOORS SO IT'S BEING A WHILE SINCE I WENT TO THE LEXUS DEALER THEY WERE NOT HELPING THEY SAID THAT I HAVE TO PUT MY NAME IN A WAITING LIST WHICH I DID NOW IT'S BEEN A WHILE EVERYTIME I CALL THEM THEY KEEP TELLING ME TO WAIT
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Dec 6, 2016
Incident date: Oct 6, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBU... Read more
Incident date: May 1, 2016
TAKATA RECALL- RECALL HAS BEEN SINCE MAY 2016 AND STILL NO REMEDY. WE ARE A FAMILY OF 5 AND HAVEN'T BEEN ABLE TO USE THIS FAMILY CAR. THIS IS ARE MOST ECONOMICAL CAR OF THE TWO WE OWN. I HAD CALLED TO GET A LOANER BUT I JUST GOT THE RUN AROUND AND NO ONE WAS ABLE TO HELP ME. I AM EXTREMELY FRUSTRATED THAT THERE'S NEITHER A TIMELY REMEDY NOR HELP TO US CAR OWNERS.