Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 28, 2016
TAKATA RECALL NEED TO KNKW WHEN WE CAN REMEDY THE PROBLEM WITH THE AIRBAG PROPELLANT (G2H)
Incident date: Dec 26, 2016
THE BATTERY GOES DEAD FOR NO REASON. THIS HAS HAPPENED 3 TIMES AND I TOOK IT TO THE DEALER BUT THEY TELL ME THAT EVERYTHING IS FINE AND THAT I MUST HAVE LEFT SOMETHING ON. ONCE MAYBE BUT NOT 3 TIMES, EVERY TIME THIS HAPPENS THE CAR IS PARKED IN MY DRIVEWAY. THERE IS NO DEALER NEAR ME SO I HAVE TO DRIVE 50 MILES ONE WAY JUST FOR THEM TO TELL ME THAT THE BATTERY IS FULLY CHARGED. WELL NO KIDDING, I ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2004 LEXUS GX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT HAD TO BE TAKEN TO THE HOSPITAL BY AMBULANCE. THE CONTACT HAD NECK INJURIES AND WAS TREATED. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE F... Read more
Incident date: Dec 27, 2016
TAKATA RECALL. LEXUS SENT OUT LETTER EARLIER THIS YEAR AND PUT ME IN THE FIRST ROUND OF "PRIORITY" RECALL REPLACEMENT GROUP. LETTER ALSO STATES THAT RECALL WOULD BE DONE BY THE END OF 2016 FOR MY GROUP. THUS FAR I HAVE NOT HEARD FROM LEXUS, AND WHEN I REACHED OUT THEY SAID REMEDY IS STILL NOT AVAILABLE. I HAVE NOT BEEN ABLE TO SEAT ANYONE IN MY FRONT PASSENGER SIDE WHICH IS CAUSING A LOT OF INCONV... Read more
Incident date: Dec 23, 2016
WHILE DRIVING ON A NORTHERN CALIFORNIA HIGHWAY ON 12/23/2016, I HEARD A HUGE EXPLOSION AND SAW THAT MY SUNROOF HAD EXPLODED. I IMMEDIATELY CLOSED THE HATCH TO PREVENT GLASS FROM COMING INTO THE VEHICLE. WHEN I PULLED OVER AND GOT OUT TO LOOK AT THE DAMAGE, I NOTICED THAT THE GLASS WAS PUSHED UP - INDICATING THAT IT HAD EXPLODED OUTWARD NOT INWARD (AS IN SOMETHING FALLING ON IT). *TR
Incident date: May 4, 2016
TAKATA RECALL REMEDY IS TAKING TOO LONG.
Incident date: Dec 23, 2016
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 21, 2016
TAKATA RECALL-LEXUS OF BAKERSFIELD HAS NOT BEEN HELPFUL-NO IDEA WHEN THEY WILL GET THEIR REPLACEMENTS AND STILL INSISTED THAT WE NOT HAVE ANYONE IN THE PASSENGER SEAT. THEY OFFERED A RENTAL CAR BUT IT WOULDN'T BE A LEXUS. THIS IS TAKING WAY TOO LONG TO INCONVENIENCE THEIR CUSTOMERS.
Incident date: Jun 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... Read more
Incident date: Dec 9, 2016
TL* THE CONTACT OWNS A 2004 LEXUS ES330. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS PREVIOUSLY INSPECTED PER NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING), BUT THE REPAIR WAS NEVER PERFORMED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT PULLEY FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WA... Read more
Incident date: Nov 1, 2016
MY VEHICLE PURCHASED LESS THAN 2 MONTHS AGO HAS DEFECTIVE WINDSHIELD THAT DISPLAYS NUMEROUS SCRATCHES AT NIGHT ONLY. VISION IS DISTORTED CAUSING HEADACHES WHEN ONCOMING VEHICLES LIGHTS HIT THE WINDSHIELD. THIS WAS BROUGHT TO THE ATTENTION OF MY LEXUS DEALER AFTER DRIVING AT NIGHT FOR THE FIRST TIME AND HAS BEEN AT THE DEALERSHIP FOR UNSUCCESSFUL REPAIR THREE TIMES TO DATE. MY LOANER VEHICLE, WH... Read more
Incident date: Nov 1, 2016
MY VEHICLE PURCHASED LESS THAN 2 MONTHS AGO HAS DEFECTIVE WINDSHIELD THAT DISPLAYS NUMEROUS SCRATCHES AT NIGHT ONLY. VISION IS DISTORTED CAUSING HEADACHES WHEN ONCOMING VEHICLES LIGHTS HIT THE WINDSHIELD. THIS WAS BROUGHT TO THE ATTENTION OF MY LEXUS DEALER AFTER DRIVING AT NIGHT FOR THE FIRST TIME AND HAS BEEN AT THE DEALERSHIP FOR UNSUCCESSFUL REPAIR THREE TIMES TO DATE. MY LOANER VEHICLE, WH... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Dec 20, 2016
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Dec 20, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIEND A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Dec 17, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V056000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Nov 29, 2016
I WAS IN MOTION ON A HIGHWAY WHEN THE HYBRID SYSTEM CHECK LIGHT CAME ON. MY VEHICLE STOPPED ACCELERATING AND STARTED TO SLOW DOWN TO 0 MPH. I PULLED OVER TO THE SIDE OF THE ROAD AND ALL THE CHECK ENGINE AND HYBRID LIGHTS WERE ON. I WAS ABLE TO TURN OFF THE CAR AND TURN IT BACK ON AND SAFELY DRIVE IT HOME BUT THE ALERT LIGHTS ON THE DASHBOARD WERE STILL LIT UP AND THE CHECK HYBRID SYSTEM WORDING WA... Read more
Incident date: Jul 18, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 02/02/17 *BF *CN
Incident date: Dec 17, 2016
THE DASHBOARD GETS EXTREMELY STICKY AND I HAVE NOTICE A SMALL HOLE WHICH HAS NOW TURNED INTO A CRACK ON THE PASSENGER SIDE OF THE CAR. I THINK THIS HAPPEN AS A RESULT OF THE HEAT. I DON'T ALWAYS KEEP MY CAR PARKED UNDER A GARAGE.
Incident date: Jun 1, 2016
TAKATA RECALL: TO DATE, OUR PASSENGER AIRBAG HAS NOT BEEN REPLACED IN OUR VEHICLE. THIS ISSUE WAS FIRST RAISED THIS SUMMER, OVER 6 MONTHS AGO. I'VE REPEATEDLY REQUESTED ASSISTANCE FROM OUR DEALERSHIP AND THEY DO NOT HAVE ANY UPDATED INFORMATION. WE NEED TO BE ABLE TO UTILIZE OUR FRONT PASSENGER SEAT BUT ARE RELUCTANT TO DO SO SINCE THE PASSENGER AIR BAG COULD CAUSE DEATH IN AN ACCIDENT. IT IS... Read more
Incident date: Jul 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS), HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ... Read more
Incident date: Jun 9, 2016
TAKATA RECALL "RECALL INCOMPLETE REMEDY NOT YET AVAILABLE" AS A RESULT OF THIS RECALL OUR PASSENGER SEAT IS NOT AVAILABLE FOR SAFE TRANSPORT OF PASSENGERS.
Incident date: Dec 12, 2016
TL* THE CONTACT OWNS A 2007 LEXUS LS460. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST STEERING POWER WHILE TURNING. THE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD, TURNED OFF, AND RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 133,000. UPDATED... Read more
Incident date: Jul 29, 2016
NOTHING HAS BEEN DONE SINCE BEING NOTIFIED OF THE RECALL MONTHS AGO. RECALL NO. 16V-065
Incident date: Oct 20, 2016
2006 GS 300 IS EXPERIENCING A DOWN SHIFT PROBLEM, WHEN COMING TO A COMPLETE STOP ON HIGHWAY OR STREET THE CAR TRANSMISSION BUMPS SLIGHTLY THEN JERKS HARD PRIOR TO COMPLETELY STOPPING. LEXUS SUGGESTED REPLACING THE TRANSMISSION WHICH ALREADY TOOK PLACE AT 80K. I NOTED A TECHNICAL BULLETIN STATED THIS PROBLEM WITHIN 80K BUT THE PROBLEM THAT'S OCCURRING AFTER 80K. IF THE PROBLEM EXISTED IN MY GS ONL... Read more
Incident date: Dec 15, 2016
VEHICLE CURRENTLY HAS 65K MILES. WITHIN LAST 1,000 MILES, BEGAN NOTICING NOISES COMING FROM BRAKE ACTUATOR. NOISE HAS BECOME MORE NOTICEABLE. TODAY, ON 12/15/2016, WHILE DRIVING, I WAS REQUIRED TO BRAKE SUDDENLY, AND VEHICLE WAS NOT AS RESPONSIVE AS NEEDED. THIS ALMOST CAUSED AN ACCIDENT. I CALLED THE LOCAL LEXUS DEALERSHIP, AND THEY ARE NOT AWARE OF ANY CURRENT RECALLS - THIS NEEDS TO BE LOOK... Read more
Incident date: Dec 5, 2016
TL* THE CONTACT OWNS A 2006 LEXUS GX470. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 170,000.
Incident date: Dec 15, 2016
POTENTIALLY FATAL HAZARD REGARDING THE AIRBAG INFLATOR HAS BEEN IDENTIFIED SINCE MAY 2016. THERE IS STILL NO REMEDY AS OF DECEMBER 15, 2016. LEXUS AND TAKATA ARE NOT DOING ALL THAT THAT SHOULD BE REQUIRED TO DO IN A TIMELY MATTER. THIS IS A MATTER OF SAFETY AND LIFE.
Incident date: May 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. TH... Read more
Incident date: Dec 15, 2015
VEHICLE DASHBOARD IS MELTING AND CREATES A DANGEROUS ROAD GLARE WHEN DRIVING ON SUNNY DAYS OR HOT DAYS. IT IS ALSO A VERY STICKY SURFACE THAT IS STICKING TO EVERYTHING. THIS IS KNOWN PROBLEM ON LEXUS AND TOYOTA CARS. *TR
Incident date: Dec 15, 2015
VEHICLE DASHBOARD IS MELTING AND CREATES A DANGEROUS ROAD GLARE WHEN DRIVING ON SUNNY DAYS OR HOT DAYS. IT IS ALSO A VERY STICKY SURFACE THAT IS STICKING TO EVERYTHING. THIS IS KNOWN PROBLEM ON LEXUS AND TOYOTA CARS. *TR
Incident date: Jul 14, 2016
TAKATA RECALL - I RECEIVED MY RECALL NOTICE IN JULY 2016 TELLING ME NOT TO ALLOW ANY FRONT SEAT PASSENGERS TO RIDE IN MY CAR DUE TO THE AIRBAG SAFETY ISSUES. IT HAS BEEN ALMOST SIX MONTHS AND I STILL CAN'T USE THE PASSENGER SEAT IN MY CAR. I ASKED THE DEALER TO DISABLE THE AIRBAG BUT THEY SAID THEY CANNOT LEGALLY DO THAT. SO NOW, I HAVE A CAR WHICH IS ONLY PARTIALLY USABLE. IF I HAVE SOMEONE R... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: Nov 22, 2016
I PURCHASED MY LEXUS 2008 ES 350 ON MARCH 2016 FROM LEXUS OF AUSTIN.THE 2008 LEXUS ES 350 HVAC SYSTEM IS BLOWING MOLDY, MILDEW, AND ALUMINUM HYDROXIDE SMELLS INTO THE CAR. THE TOXIC COMBINATION IS MAKING ME SICK AND IS CAUSING TIGHTENING OF MY THROAT, TONGUE, REFLUX, AND STOMACH PROBLEMS. I HAD MY CAR TESTED FOR MOLD AND THIS IS WHAT I FOUND.
Incident date: Oct 26, 2016
I OWN A 2003 LEXUS RX300. AFTER I HAD CAME FROM A COMPLETED STOP WHILE DEPRESSED ON THE ACCELERATOR PEDAL, THE BRAKES BEGAN TO LOCK WITH THE ABS BRAKE LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THE AV PUMP FAILED OR THAT IT MAYBE SOMETHING WITH THE ELECTRONIC CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURERS WERE NOT MADE AWARE OF THE FAILURE.... Read more
Incident date: Oct 26, 2016
I OWN A 2003 LEXUS RX300. AFTER I HAD CAME FROM A COMPLETED STOP WHILE DEPRESSED ON THE ACCELERATOR PEDAL, THE BRAKES BEGAN TO LOCK WITH THE ABS BRAKE LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THE AV PUMP FAILED OR THAT IT MAYBE SOMETHING WITH THE ELECTRONIC CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURERS WERE NOT MADE AWARE OF THE FAILURE.... Read more
Incident date: Oct 26, 2016
I OWN A 2003 LEXUS RX300. AFTER I HAD CAME FROM A COMPLETED STOP WHILE DEPRESSED ON THE ACCELERATOR PEDAL, THE BRAKES BEGAN TO LOCK WITH THE ABS BRAKE LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THE AV PUMP FAILED OR THAT IT MAYBE SOMETHING WITH THE ELECTRONIC CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURERS WERE NOT MADE AWARE OF THE FAILURE.... Read more
Incident date: May 30, 2016
TAKATA RECALL - I HAVE 5 CHILDREN / IT IS NOT FEASIBLE FOR ME TO HAVE A CAR WHERE IT IS UNSAFE FOR A FRONT SEAT PASSENGER. I NEED ANOTHER VEHICLE.
Incident date: May 26, 2016
I RECEIVED A NOTICE OF THIS RECALL AND AM CONCERNED THAT IT IS NOW DECEMBER 2016 AND THE DEALER STILL DOES NOT HAVE THE REPLACEMENT FOR THE RECALL. THIS IS VERY UPSETTING. I WOULD LIKE TO KNOW WHEN THIS WILL BE TAKEN CARE OF.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Feb 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE DEALER DIAGNOSED THAT THERE WAS BUILDUP IN THE PISTON THAT NEEDED TO BE CLEANED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR ... Read more
Incident date: Dec 14, 2016
WHILE GETTING MY INSPECTION AT THE LEXUS DEALER, THEY SHOWED ME THAT MY STEERING RACK IS LEAKING WITH LESS THAN 32,500 MILES ON THE CAR. THE CAR HAS NEVER BEEN DAMAGED OR DRIVEN RECKLESSLY AND GARAGED KEPT. THE CAR HAS BEEN MAINTAINED AND INCLUDES RECORDS. MY VOLVO 240 RACKS LAST 20-25 YEARS. SHAME ON LEXUS/TOYOTA ON A COMMON, SERIOUS ISSUE INVOLVING A PREMIUM BRAND. THIS SHOULD BE A RECALL I... Read more
Incident date: May 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Dec 13, 2016
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. PARTS DISTRIBUTION... Read more
Incident date: Dec 13, 2016
TAMARA RECALL: WOULD BE VERY BENEFICIAL TO KNOW THE ECACT DATE THE AIR BAG FIX WILL BE AVAILABLE. CURRENT UNCERTAINTY AS TO WHETHER AN AIR BAG EXPLOSION WILL OCCUR IS UNSETTLING.