Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jan 9, 2017
I'M HAVING SERIOUS PROBLEMS WITH MY HEADLIGHTS GOING OUT INTERMITTENTLY WHILE DRIVING. ABOUT 5 MINUTES AFTER I TURN THEM ON, USUALLY MY PASSENGER HEADLIGHT GOES OUT FIRST, THEN ABOUT FIVE TO TEN MINUTES LATER, THE DRIVER HEADLIGHT LIGHT GOES OUT. IT'S STRANGE, SOMETIMES ONLY ONE GOES OUT, AND OTHER TIMES THEY BOTH GO OUT. THE PROBLEM IS, IT BECOMES A SERIOUS SAFETY ISSUE WHEN THEY GO OUT, BECAUS... Read more
Incident date: Jun 9, 2016
NHTSA RECALL # 16V-340 I WAS INFORMED IN WRITING OVER 6 MONTHS AGO. NOTHING FURTHER HAS HAPPENED SINCE. THE AIR BAGS SHOULD BE REPLACED IMMEDIATELY IF DEFECTIVE! I'M FILING A COMPLAINT THAT LEXUS IS TAKING TOO LONG. BASED ON ATTACHED SCREENSHOT, THEIR EXCUSE IS: "RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" NOT ACCEPTABLE.
Incident date: May 23, 2016
TAKATA RECALL AS OF TODAY, 1/8/17, THE RECALL STATUS FROM LEXUS IS STILL "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" ACCORDING TO THE NHTSA-TAKATA AIRBAG INFLATOR EXPANSION PHASES/ZONES, I AM IN ZONE A. GIVEN THE DATE OF MY CAR, I WOULD SAY ANY DEGRADATION EXPECTED HAS OCCURRED AND LEAVES ME IN DANGER DAILY. IN THE MEANTIME, I AM RIDING ALMOST DAILY IN THE PASSENGER SEAT WHERE THE AIRBAG CO... Read more
Incident date: Jan 7, 2015
TAKATA RECALL - TRANSMISSION FAILED. HAD TO REPLACE THE TRANSMISSION AT 140,423 MILES. THERE WAS METAL IN THE TRANSMISSION. COST TO REPLACE THE TRANSMISSION WAS $2,875.10
Incident date: Jan 1, 2017
SAFETY RISK IN THE EVENT OF AN INFILTRATOR RUPTURE METAL RESULT IN SERIOUS INJURY OR DEATH
Incident date: May 16, 2015
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD AND THE ALL THE DOOR PANELS MELTED. IN ADDITION, THERE WAS A BLACK RUBBERY SUBSTANCE ON THE SURFACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,745.
Incident date: Jan 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES 350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAG) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONT... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jun 9, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Dec 21, 2016
PARKED IN PARKING RAMP FRONT IN.BACKED OUT SLOWLY, TAPPED PILLAR AT REAR MOVED FORWARD TO ADJUST STEERING, REVERSED AGAIN, THEN ENGINE ACCELERATED SLAMMED ME BACK INTO PILLAR, STEERING WHEEL TURNED RIGHT ENGINE CONTINUED TO ACCELERATE HIGH SPEED UP THE RAMP. I TIRED TO PUT THROTTLE IN N, DID NOT SLOW DOWN, SLAMMED ONE FOOT ON BRAKE, DID NOT SLOW DOWN, THEN SLAMMED BOTH FEET ON BRAKE PEDAL AND IT D... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Jan 5, 2017
Incident date: Nov 15, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISC... Read more
Incident date: May 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Jun 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: Sep 12, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCON... Read more
Incident date: Oct 17, 2016
TL* THE CONTACT OWNS A 2011 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PA... Read more
Incident date: Jan 15, 2016
VEHICLE'S PASSENGER AIRBAG HAS STILL NOT BEEN FIXED. LEXUS DEALER IS TELLING ME THEY CAN'T ORDER THE REPLACEMENT AIRBAG AND HAVE NO REMEDY FOR THE PROBLEM. I WAS NOTIFIED OVER A YEAR AGO ABOUT THIS RECALL. MY VEHICLE WAS PURCHASED IN ALABAMA AND IS CONSIDERED A ZONE A VEHICLE. I CURRENTLY LIVE IN TEXAS WHICH IS ALSO ZONE A.
LEXUS
HS 250 HYBRID
(2011) — AIR BAGS
Jan 5, 2017
Incident date: Dec 24, 2016
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI C... Read more
Crash
1 injured
LEXUS
HS 250 HYBRID
(2011) — SERVICE BRAKES
Jan 5, 2017
Incident date: Dec 24, 2016
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI C... Read more
Crash
1 injured
LEXUS
HS 250 HYBRID
(2011) — STEERING
Jan 5, 2017
Incident date: Dec 24, 2016
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI C... Read more
Crash
1 injured
Incident date: Nov 16, 2016
TAKATA RECALL WHILE STOPPED AT RED LIGHT. MY CAR WAS HIT HEAD-ON BY ANOTHER VEHICLE. MY CAR WAS TOTALED. NO AIRBAGS DEPLOYED IN MY CAR. MYSELF AND MY DAUGHTER SEATED ON PAX SEAT WERE INJURED. I WAS THROWN INTO STEERING WHEEL WHICH RESULTED IN BROKEN STERNUM. POLICE WERE SURPRISED THE BAGS DID NOT DEPLOY. I CONTACTED LEXUS, THEY SAID ATTORNEYS WOULD DISCUSS IT WITH ME. I SAID I JUST WANTED T... Read more
Crash
2 injured
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UP... Read more
Incident date: Jan 4, 2017
RECALL WAS FEB 2ND 2016 AND STILL NO REPAIR ABLE TO BE SCHEDULED WHEN I CALL THE LEXUS DEALER.
Incident date: Jan 4, 2017
TAKATA RECALL I AM IN ZONE B AND MY CAR IS APPROACHING ITS TEN YEAR MARK. I TOOK MY CAR IN TODAY AND ASKED THE SALES ASSISTANT IF THERE WERE ANY UPDATES ABOUT THE AIRBAG RECALL AND HE TOLD ME, "NO". WHAT IS SUPPOSED TO SAVE ME IN AN ACCIDENT CAN NOW KILL ME. I AM VERY DISAPPOINTED IN THE AMOUNT OF TIME THIS HAS TAKEN AND THE RESPONSE TO CONSUMER CONCERN. PLEASE PUT PRESSURE ON TOYOTA AND TAKA... Read more
Incident date: May 15, 2009
I CONTINUALLY HAVE TO REPLACE THE DISC BRAKES ON THIS VEHICLE. THE PADS DON'T WEAR DOWN VERY MUCH, BUT THE BRAKE PEDAL GETS LOW AND SPONGY. THIS IS AFTER NORMAL DRIVING. *TR
Incident date: May 15, 2009
I CONTINUALLY HAVE TO REPLACE THE DISC BRAKES ON THIS VEHICLE. THE PADS DON'T WEAR DOWN VERY MUCH, BUT THE BRAKE PEDAL GETS LOW AND SPONGY. THIS IS AFTER NORMAL DRIVING. *TR
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Nov 26, 2016
IT GOT BUZZIES OR WHINGING NOISE FROM FUEL PUMP EVEN MY CAR IS 65000 MILES THAT I ALREADY BROUGHT TO DEALER. THEY SAID NO MORE WARRANTY OVER 6 YEARS. IT MADE ME SHAME AND HURT BECAUSE LEXUS SAID WARRANTY MILE BY MILE. IT IS NOT TRUE. WHAT CAN I DO TO FIX THIS PROBLEM THAT MADE PEOPLE SIT REAR HEADACHE WITH THIS NOISES.
Incident date: Aug 3, 2016
TAKATA RECALL, WE RECEIVED THE LETTER FROM LEXUS ABOUT THE RECALL FOUR MONTHS AGO, AND DO NOT SEE ANY MORE ACTION TAKEN BY LEXUS TO REMEDY THE AIRBAG PROBLEM, WANT TO KNOW THE STATUS OF WHEN THE PROBLEM SHOULD BE FIXED.
Incident date: May 23, 2016
TAKATA RECALL. PRELIMINARY NOTICE OF RECALL ISSUED BY LEXUS MAY 23, 2016. SINCE THAT TIME NO FURTHER UPDATE RECEIVED OR ACTION NOTED. THIS DOES NOT SEEM TO BE A TIMELY FOLLOW-UP. LOCAL LEXUS DEALER WAS MOST UNHELPFUL ABOUT THIS ISSUE. ALTERNATIVE VEHICLE NOT AVAILABLE.
Incident date: Jun 1, 2016
I WAS ADVISED LAST YEAR (MID 2015) THAT THE FRONT AIRBAGS WOULD NEED TO BE REPLACED BUT AS YET NO RECALL HAS ACTUALLY TAKEN PLACE. I CALLED THE LEXUS DEALERSHIP AND THERE RECOMMENDATION WAS 'NOT ALLOW ANY PERSONS TO RIDE AS A PASSENGER IN THE FRONT SEAT'. I TOLD THEM I WAS A REALTOR AND HE SAID 'HAVE THEM SIT IN THE BACK SEAT, YOU CAN BE THE CHAUFFEUR'. NOT MUCH OF A RECOMMENDATION IF YOU ASK ME!!... Read more
Incident date: Jan 3, 2017
IN AUGUST 2012 MY CAR'S ENGINE LIGHT AND VSC LIGHT CAME ON. I TOOK THE CAR TO THE DEALER AND THEY FOUND MULTIPLE MISFIRES. THE DEALER REPLACED THE GASKET AND 3 PISTONS AND RING SETS UNDER WARRANTY. MY CAR ENGINE HAS CONTINUED TO INTERMITTENTLY SHUDDER WHEN MOVING AND WHEN IDLING AT STOP LIGHTS. TODAY (1/3/17) I WAS DRIVING ON THE HIGHWAY AT NORMAL SPEED AND ONCE AGAIN MY ENGINE LIGHT AND VSC LI... Read more
Incident date: Jan 3, 2017
IN AUGUST 2012 MY CAR'S ENGINE LIGHT AND VSC LIGHT CAME ON. I TOOK THE CAR TO THE DEALER AND THEY FOUND MULTIPLE MISFIRES. THE DEALER REPLACED THE GASKET AND 3 PISTONS AND RING SETS UNDER WARRANTY. MY CAR ENGINE HAS CONTINUED TO INTERMITTENTLY SHUDDER WHEN MOVING AND WHEN IDLING AT STOP LIGHTS. TODAY (1/3/17) I WAS DRIVING ON THE HIGHWAY AT NORMAL SPEED AND ONCE AGAIN MY ENGINE LIGHT AND VSC LI... Read more
Incident date: May 27, 2016
TAKATA RECALL--REMEDY IS STILL NOT AVAILABLE FOR MY 2007 ES350 LEXUS
Incident date: Dec 15, 2016
FUEL SYSTEM SHUTS DOWN WHILE DRIVING AT HIGHWAY SPEEDS BAND NEW CAR WITH 7,623 MILES. HAD TO HAVE THE ENTIRE LOW END FUEL PUMP SYSTEM REPLACED. ISSUE STILL ONGOING. CAR WILL NOT START NOW. *TR
Incident date: Nov 25, 2016
THIS LEXUS LS400 CAUGHT ON FIRE DURING SMOG CHECK AND BOTH NEW CATALYTIC CONVERTERS WERE ON FIRE AND 2 FIRE EXTINGUISHERS WERE USED. THE CAR IS STILL DRIVE-ABLE AND ONLY TAKE VERY SHORT SHORT "STOP AND GO" TRIPS IF YOU REALLY WANT IT GO FROM POINT A TO B. I HAVE ATTACHED 2 PICS ON THE SMOG CHECK PLACE AND A REPORT FROM THE SMOG CHECK PLACE BEFORE IT CAN FINISHED THE SMOG TEST PROCESS. I ALSO HA... Read more
Fire
Incident date: Nov 25, 2016
THIS LEXUS LS400 CAUGHT ON FIRE DURING SMOG CHECK AND BOTH NEW CATALYTIC CONVERTERS WERE ON FIRE AND 2 FIRE EXTINGUISHERS WERE USED. THE CAR IS STILL DRIVE-ABLE AND ONLY TAKE VERY SHORT SHORT "STOP AND GO" TRIPS IF YOU REALLY WANT IT GO FROM POINT A TO B. I HAVE ATTACHED 2 PICS ON THE SMOG CHECK PLACE AND A REPORT FROM THE SMOG CHECK PLACE BEFORE IT CAN FINISHED THE SMOG TEST PROCESS. I ALSO HA... Read more
Fire
Incident date: Jan 1, 2015
TAKATA RECALL- THE DEALERSHIP OFFERS NO HELP AS TO WHEN MY PASSENGER AIRBAG WILL BE REPLACED AND MERELY TELLS ME TO NOT DRIVE ANYONE IN MY CAR UNLESS THEY ARE IN THE BACK SEAT. THIS CAR ORIGINATED IN TEXAS, A HIGH HUMIDITY STATE, AND I HAVE NO IDEA HOW MUCH DEGRADATION HAS TAKEN PLACE . I RESIDE IN OKLAHOMA AND PURCHASED THE CAR THIS YEAR, 2016, FROM A PRIVATE PARTY IN OKLAHOMA AND WAS NOT MADE AW... Read more
Incident date: May 23, 2016
TAKATA RECALL. I RECEIVED THE RECALL NOTICE BACK IN MAY 2016. SINCE THEN I HAVE NOT RECEIVED A FOLLOW-UP ON THE STATUS OF MY VEHICLE'S RECALL. THE TIME IS UNREASONABLE.
Incident date: Jun 1, 2016
TAKATA AIRBAG RECALL-- LEXUS HAS NOT OFFERED A FIX FOR THE RECALL OF THE FRONT PASSENGER AIRBAG RECALL. OUR ES 350 HAS BEEN RENDERED UNUSABLE SINCE WE CANNOT CARRY ANY PASSENGERS IN THE FRONT SEAT. LEXUS HAS NOT OFFERED TO DISABLE THE FRONT AIRBAG SO THAT SEAT CAN BE USED UNTIL THE RECALL IS COMPLETED. WE NEED ANOTHER VEHICLE IN THE INTERIM AND HAVE NOT BEEN OFFERED ONE BY LEXUS OR NEED THE FR... Read more
Incident date: Dec 29, 2016
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISC... Read more
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT HAD TO APPLY A LARGE AMOUNT OF PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO COME TO A STOP. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 10V499000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED A CASE REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.
Incident date: Dec 20, 2016
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 2 MPH, ANOTHER VEHICLE RAN THE TRAFFIC LIGHT AND CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. INJURIES WERE SUSTAINED AND MEDICAL ATTENTION WAS REQUIRED. THE DAMAGE TO THE VEHICLE HAD NOT BEEN DETERMINED. THE VIN WAS UNKNOWN. THE APPROXIMATE F... Read more
Crash
1 injured
Incident date: Dec 25, 2016
I GOT A RECALL NOTICE SUGGESTING NOT USE THE FRONT PASSENGER SEAT OVER 6 MONTHS AGO. THEY STILL DO NOT HAVE A REMEDY AVAILABLE. IT IS CAUSING GREAT INCONVENIENCE NOT TO BE ABLE TO USE THE FRONT SEAT.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jun 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Jul 10, 2016
"TAKATA RECALL". ON JULY 10, 2016 I RECEIVED A RECALL IN THE MAIL FROM LEXUS (TORRANCE, CA) ABOUT THE TAKATA FRONT PASSENGER AIRBAG INFLATOR. THE RECALL NOTICE GOES ON TO SAY "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". I AM WRITING THESE COMMENTS ON DECEMBER 29, 2016. SO IT'S BEEN 5 MONTHS SINCE I'VE RECEI... Read more
Incident date: May 2, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABL... Read more