Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Feb 2, 2016
INCOMPLETE RECALL. ALMOST 1 YEAR. RECALL #16V065
Incident date: Jul 18, 2016
MELTING DASHBOARD RECALL NOTICE LAST YEAR ,FROM SCANLON FORT MYERS FLORIDA ,NO ACTION ON REPLACEMENT ,NO DATE OF REPLACEMENT SCANLON STATED NO INVENTORY FOR REPLACEMENT WE HAVE GLARE AND CONCERNED ABOUT AIR BAG AND WARNING LIGHTS EFFECTED WHAT DO WE DO MY EMAIL IS [XXX] TEL [XXX] MY NAME IS [XXX] HELP WOULD BE APPRECIATED KIND REGARDS IM RETIRED AGED 69. INFORMATION REDACTED PURSUANT TO TH... Read more
Incident date: Jul 18, 2016
MELTING DASHBOARD RECALL NOTICE LAST YEAR ,FROM SCANLON FORT MYERS FLORIDA ,NO ACTION ON REPLACEMENT ,NO DATE OF REPLACEMENT SCANLON STATED NO INVENTORY FOR REPLACEMENT WE HAVE GLARE AND CONCERNED ABOUT AIR BAG AND WARNING LIGHTS EFFECTED WHAT DO WE DO MY EMAIL IS [XXX] TEL [XXX] MY NAME IS [XXX] HELP WOULD BE APPRECIATED KIND REGARDS IM RETIRED AGED 69. INFORMATION REDACTED PURSUANT TO TH... Read more
Incident date: May 23, 2016
"TAKATA RECALL" I RECEIVED RECALL NOTIFICATION IN MAY 2016. NOW 8 MONTHS PASSED, NO FURTHER ACTION. REMEDY IS NOT DONE. WE CAN'T USE FRONT SEAT SO THAT MY CAR ONLY CAN SHIP 4 SEATS. WHEN CAN YOU FIX IT? I AM SHOPPING FOR NEXT CAR FOR MY FAMILY - LUXURY SUV. THIS BAD EXPERIENCE ON RECALL MAKES ME DECIDE TO STAY AWAY FROM LEXUS IN THE FUTURE.
Incident date: Jun 9, 2016
TAKATA RECALL IT HAS BEEN SINCE MAY 2016 THAT LEXUS KNEW THAT OUR AIRBAG(S) HAD BEEN RECALLED. WE WERE NOTIFIED WITH AN UPDATE ON JUNE 9, 2016 THAT THEY WOULD FIX THIS BUT DID NOT HAVE A REMEDY YET. THIS WAS OVER 6 MONTHS AGO AND WE ARE STILL UNABLE TO HAVE PASSENGERS RIDE IN THE FRONT SEAT OF OUR CAR. THIS IS EXTREMELY DISAPPOINTING AND IT IS NOT ACCEPTABLE FOR A REMEDY TO TAKE SO LONG TO OCCU... Read more
Incident date: May 1, 2016
MY VEHICLE IS AFFECTED BY THE TAKATA AIRBAG RECALL. NO REMEDY HAS BEEN IDENTIFIED AND I CAN GET NO INFORMATION REGARDING WHEN A REMEDY IS EXPECTED. I DRIVE THIS VEHICLE WITH INFANT AND YOUNG CHILDREN AND I AM VERY DISTRESSED ABOUT THE LIFE THREATENING PROBLEM AND THE LACK OF INFORMATION OR APPARENT PLAN TO REMEDY THE LIFE THREATENING CONDITION.
Incident date: May 23, 2016
TAKATA RECALL FRESNO LEXUS WILL NOT ORDER NEW AIR BAGS AND SUGGESTS WE FILLED OUT A COMPLAIN.
Incident date: May 19, 2015
TAKATA RECALL: MANUFACTURER SAYS "REMEDY NOT YET AVAILABLE." WHAT AM I SUPPOSED TO DO UNTIL IT IS AVAILABLE? SHOULD A DEALER PROVIDE A LOANER VEHICLE UNTIL THE REMEDY IS AVAILABLE?
Incident date: May 31, 2016
TAKATA RECALL. WE WERE TOLD BY LEXUS 8 MONTHS AGO NOT TO ALLOW ANYONE TO DRIVE IN THE PASSENGERS SEAT. SINCE WE ALWAYS RIDE TOGETHER WE CAN NO LONGER USE THE CAR. IT DOES NOT MAKE SENSE THAT WE BOUGHT A CAR THIS EXPENSIVE WE CAN NO LONGER USE.
Incident date: Jan 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
Incident date: Jan 6, 2017
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT FUEL LEAKED AND THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V020000 (ENGINE AND ENGINE CO... Read more
Incident date: Jan 13, 2017
TAKATA RECALL WAS TOLD BY THE DEALER THAT FIX WILL NOT BE AVAILABLE UNTIL MID 2017. UNACCEPTABLE FOR A SAFETY ISSUE.
Incident date: Jan 13, 2017
NOTHING HAS HAPPENED. WHY IS IT TAKING LEXUS SO LONG TO FIX THE PROBLEM? ESPECIALLY SINCE THERE IS POTENTIALLY SERIOUS DANGER POSSIBLE.
Incident date: Jan 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE....UPDATED 03/08/17 *BF ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Dec 22, 2016
I WAS STOPPED TURNING RIGHT FORM ONE CITY STREET ONTO ANOTHER CITY STREET WHEN I WAS HIT FROM BEHIND. THE AIRBAG DID NOT DEPLOY NOR DID THE SEAT BELT STOP ME FROM CAREENING FORWARD IN THE SEAT CAUSING MY HEAD TO HIT THE STEERING WHEEL. I RECEIVED A CUT OVER MY RIGHT EYE FROM THE IMPACT.
Crash
1 injured
Incident date: Dec 22, 2016
I WAS STOPPED TURNING RIGHT FORM ONE CITY STREET ONTO ANOTHER CITY STREET WHEN I WAS HIT FROM BEHIND. THE AIRBAG DID NOT DEPLOY NOR DID THE SEAT BELT STOP ME FROM CAREENING FORWARD IN THE SEAT CAUSING MY HEAD TO HIT THE STEERING WHEEL. I RECEIVED A CUT OVER MY RIGHT EYE FROM THE IMPACT.
Crash
1 injured
Incident date: Dec 21, 2015
ON DECEMBER 21,2015 THERE WAS A CAR THAT RAN A RED LIGHT AND HIT MY CAR DAMAGING THE ENTIRE FRONT END OF MY CAR. THE AIRBAG ON MY DRIVER SIDE DEPLOYED BUT NOT ON MY PASSENGER SIDE. MY CAR WAS IN MOTION GOING ABOUT 30MPH ON A CITY STREET AND THE GUY THAT HIT ME WAS MAKING A LEFT TURN.
Crash
1 injured
Incident date: Dec 21, 2015
ON DECEMBER 21,2015 THERE WAS A CAR THAT RAN A RED LIGHT AND HIT MY CAR DAMAGING THE ENTIRE FRONT END OF MY CAR. THE AIRBAG ON MY DRIVER SIDE DEPLOYED BUT NOT ON MY PASSENGER SIDE. MY CAR WAS IN MOTION GOING ABOUT 30MPH ON A CITY STREET AND THE GUY THAT HIT ME WAS MAKING A LEFT TURN.
Crash
1 injured
Incident date: Dec 21, 2015
ON DECEMBER 21,2015 THERE WAS A CAR THAT RAN A RED LIGHT AND HIT MY CAR DAMAGING THE ENTIRE FRONT END OF MY CAR. THE AIRBAG ON MY DRIVER SIDE DEPLOYED BUT NOT ON MY PASSENGER SIDE. MY CAR WAS IN MOTION GOING ABOUT 30MPH ON A CITY STREET AND THE GUY THAT HIT ME WAS MAKING A LEFT TURN.
Crash
1 injured
Incident date: Jan 12, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAI... Read more
Incident date: Jan 1, 2013
TAKATA INFLATORS WHY HAS THE GOVT. NOT DONE ANYTHING TO GET LEXUS TO FIX THIS ISSUE. I AM BASICALLY BEING HELD HOSTAGE IN THIS SITUATION. THEY CAN PUT A CAR ON THE ROAD, WITHOUT A DRIVER, BUT CANNOT FIX AN AIRBAG???. AND THE GOVT., WHICH I AS A TAXPAYER EMPLOY, HAS DONE NOTHING TO CORRECT.THE SITUATION.. HENDRICK, THE LOCAL LEXUS DEALER, WILL NOT EVEN RETURN MY CALLS I NEED AN ANSWER ASAP.
Incident date: May 23, 2016
TAKATA RECALL RECEIVED RECALL NOTICE A VERY LONG TIME AGO STATING AIRBAG NEEDED REPLACEMENT AND IS UNSAFE. NO RESOLUTION OR REPAIR HAS BEEN DONE TO DATE. THIS IS SECOND NOTICE.
Incident date: Jan 12, 2017
TAKATA RECALL I AM GETTING VERY CONCERNED ABOUT THE REPLACEMENT DATE FOR THIS RECALL. I FEEL LIKE WE HAVE BEEN PATIENT, BUT IT HAS BEEN WELL OVER A YEAR. I SPOKE WITH OUR LOCAL DEALERSHIP TODAY. I HAD TO TELL THEM THAT MY LETTER STATED THAT WE ARE IN ZONE B. APPARENTLY, ZONE B IS CURRENTLY BEING REPAIRED. HOWEVER, THEY HAD NO IDEA WHEN I MIGHT RECEIVE THE LETTER THAT THE REPAIR WAS AVAILABL... Read more
Incident date: Jan 12, 2017
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROX... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: Apr 1, 2016
I RECEIVED MY RECALL NOTICE IN APRIL. I CANNOT CONTINUE TO RISK DRIVING MY CAR, IT IS LIKE A TIME BOMB WAITING TO GO OFF. THE DEALER HAS BEEN UNHELPFUL, BY SAYING THEY WIIL CALL ME WHEN THEY HAVE A FIX??
Incident date: Apr 1, 2016
I RECEIVED MY RECALL NOTICE IN APRIL. I CANNOT CONTINUE TO RISK DRIVING MY CAR, IT IS LIKE A TIME BOMB WAITING TO GO OFF. THE DEALER HAS BEEN UNHELPFUL, BY SAYING THEY WIIL CALL ME WHEN THEY HAVE A FIX??
Incident date: May 23, 2016
TAKATA RECALL. I AM FILING THIS COMPLAINT BECAUSE THE AMOUNT OF TIME TAKEN BY TAKATA AND LEXUS IS IN EXCESS OF THE AMOUNT OF TIME THAT SHOULD BE ALLOWED FOR THIS KIND OF SAFETY MATTER. I SUBMITTED A WRITTEN REQUEST TO THE DEALER, WESTSIDE LEXUS, HOUSTON, TX. AND HAVE MADE SEVERAL PHONE CALLS, INCLUDING ONE TODAY, IN OCTOBER, 2016 I WAS INFORMED THAT THE REPLACEMENT MIGHT BE AVAILABLE IN DECEMBE... Read more
Incident date: Jan 12, 2017
TAKATA RECALL - HAVE CONTACTED OUR LEXUS DEALERSHIP FOR 1-1/2 YRS. ACCORDING TO YOUR SITE AND THE DEALERSHIP NO LEXUS AIR BAGS HAVE BEEN REPAIRED. SINCE AGE IS THE CRITICAL FACTOR, OLDER CARS SHOULD BE REPAIRED FIRST. WHEN CAN WE EXPECT OUR 2008 CAR TO BE REPAIRED? WHY HAVE LEXUS DEALERSHIPS NOT RECEIVED ANY REPLACEMENT PART?
Incident date: May 16, 2016
"TAKATA RECALL'. AFFECTED AREAS ARE THE FRONT PASSENGER AIRBAGS . I AM BEING TOLD THAT DESPITE THIS RECALL BEING ISSUED FOR OVER A YEAR OR MORE THAT THE REMEDY IS STILL NOT AVAILABLE. I FIND THIS HIGHLY DANGEROUS AND TERRIBLE BUSINESS PRACTICE FOR THE LEXUS CORPORATION; NOT TO MENTION PUTTING MY PERSONAL SAFETY AT RISK.
Incident date: May 23, 2016
LEXUS SENT A RECALL NOTICE ON MAY 23, 2016, ADVISING US NOT TO USE THE PASSENGER SIDE SEAT DUE TO THE POTENTIAL DANGER FROM EXPLODING SHRAPNEL FROM THE TAKATA AIRBAG. IT IS NOW JANUARY 17, 2017, A FULL 8 MONTHS OF NOT BEING ABLE TO USE THE VEHICLE AS DESIGNED, WITH ABSOLUTELY NO INFORMATION PROVIDED, NO REPAIRS AND NO TARGET DATE FOR A FIX, WE ARE EFFECTIVELY UNABLE TO USE OF THE VEHICLE. REQUESTS... Read more
Incident date: Jan 6, 2017
TL* THE CONTACT OWNS A 2007 LEXUS LS 460. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR EMITTED INSIDE THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS LEAKING FUEL AND THE FUEL PRESSURE SENSOR SEAL AND UNKNOWN GASKETS NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMB... Read more
Incident date: May 23, 2016
TAKATA RECALL - CURRENTLY NO REMEDY FOR THE RECALL BACK IN MAY 2016
Incident date: Feb 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 LEXUS GX 470. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: May 23, 2016
AFTER 10 MONTHS SINCE THE AIRBAG RECALL WAS ANNOUNCED THERE ARE STILL NO UPDATES ON WHEN MY VEHICLE WILL BE REPAIRED FROM THE MANUFACTURE. CONSIDERING THE SEVERITY OF THE ISSUE, MORE SHOULD BE DONE TO SPEED UP THE PROCESS!
Incident date: May 23, 2016
LEXUS ALERTED ME IN WRITING MAY, 2016 AS TO THE PROBLEM WITH THE PASSENGER AIR BAG. THEIR SOLUTION IS TO NOT HAVE ANYONE IN PASSENGER SEAT. IT HAS NOW BEEN 8 MONTHS AND THERE STILL IS NO REPLACEMENT.
Incident date: May 23, 2016
LEXUS HAS NOT BEEN ABLE TO RESOLVE THE ISSUE WITH MY PASSENGER FRONT AIRBAG SINCE MAY OF 2016. I UNDERSTAND TO SOME DEGREE THE DELAY CAUSED BY THE MASSIVE NUMBER OF ISSUES WITH THE TAKATA CORPORATION'S PRODUCTS, HOWEVER THIS HAS PREVENTED THE USE OF MY FRONT PASSENGER SEAT FOR OVER 7 MONTHS WITH NO END IN SIGHT. THIS SEEMS UNACCEPTABLE FOR ANY MANUFACTURER, PARTICULARLY ONE OF THE STATURE OF LEX... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. TH... Read more
Incident date: Jan 5, 2017
THE BRAKES SEEMED TO NEED MORE AND MORE PEDDLE PRESSURE TO STOP THE CAR. IT GOT SO BAD I COULDN'T DRIVE THE CAR CAR SAFELY. I WENT TO HAVE THE BRAKES REPLACED AND THE REAR CALIPERS WERE FROZEN. THE SLIDER PIN ON THE BOTTOM OF BOTH CALIPERS IS LOCKED SOLID.
Crash
Incident date: Jun 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 1, 2015
WE CALLED GERMAIN LEXUS IN FLORIDA ON DECEMBER 1, 2015 TO HAVE THE NHTSA RECALL NO. 16V-065 REPAIRED. AS OF THIS DATE, WE HAVE STILL NOT BEEN CONTACTED BY THEM TO GET THIS DONE. THEY SAY WE ARE ON THE LIST.