Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jan 2, 2017
CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR VEHICLE FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE 16V-340. *SMD
Incident date: Jun 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jan 23, 2017
I WAS PARKING MY CAR IN FRONT OF A STORE. CAR WAS IN PARKING SPOT, READY TO STOP. ALL OF A SUDDEN, CAR ACCELERATED, JUMPED THE CURB, WENT THRU SIDEWALK INTO THE STORE AHEAD. LUCKILY, STORE WAS VACANT. CAR KEPT GOING THRU THE STORE, CAME OUT FROM THE BACK WALL ONTO THE RAIL GUARDS WHICH FINALLY STOPPED CAR. CAR WAS DAMAGED.
Crash
1 injured
Incident date: Jan 22, 2017
POWER STEERING FAILING TO ASSIST EXTREMELY HEAVY TO TURN HARD TO DRIVE CAUSES DELAYED RESPONSE IN ABILITY TO STEER CAR HAPPENED DURING DRIVING CITY STREETS ALSO ON FREE WAY NO REAL IMPROVEMENT BEEN RECALLED ON OTHER LEXUS MODELS BUT NOT THIS ONE THIS IS A SAFETY ISSUE. *TR
Incident date: Jan 23, 2015
TL* THE CONTACT OWNS A 2006 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Feb 2, 2016
TL* THE CONTACT OWNS A 2005 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUF... Read more
Incident date: May 5, 2007
LEXUS/TOYOTA HAS PROMISED TO REPLACE RECALLED PARTS FOR A 2006 LEXUS IS 350- STICKY DASHBOARDS AND SIDE PANELS OF CARS IN WHICH LOW-QUALITY OR DEFECTIVE MATERIALS WERE USED WHEN MANUFACTURING- THAT WHEN EXPOSED TO SUNLIGHT AND SUBSEQUENT HEAT THE PARTS MELTED BECOMING STICKY, AND PERMANENTLY REMAINING IN A SEMI-VISCOUS STATE. HOWEVER, NO PROGRESS HAS BEEN MADE TOWARDS REMEDYING THE SITUATION. REGA... Read more
Incident date: May 2, 2016
TANAKA RECALL. NOT GETTING ANY RESPONSE FROM LEXUS. I DON'T FEEL THEY'RE DOING ENOUGH. IT'S ALMOST A YEAR NOW.
Incident date: Jan 5, 2011
DASHBOARD AND DOOR PANELS SEEM TO BE MELTING. IN SUNSHINE THEY GET GLUEY AND STICKY. SUN ON DASH REFLECTS IN EYES
Incident date: Jun 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..... Read more
Incident date: Dec 12, 2016
WHEN I SWITCH OFF THE ENGINE, REMOVE THE IGNITION KEY THE VEHICLE WILL ROLL/CREEP FORWARD OR BACKWARDS WHEN THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE WHEN THE SUV IS PARKED ON AN INCLINE. I STRONGLY FEEL THIS IS A SERIOUS SAFETY HAZARD IF THE SUV IS PARKED ON AN INCLINE WITH THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE AS THE SUV WOULD ROLL/CREEP FORWARD OR BACKWARDS ... Read more
Incident date: May 16, 2016
8 MONTHS WAITING FOR A FIX..HAVE CALLED TWICE. THIS LAST TIME I WAS HUNG UP ON...LINE JUST WENT DEAD AFTER AGENT ANSWERED. NEVER CALLED ME BACK EVEN THOUGH HE HAD MY INFO. THEY SAY A PASSENGER SHOULD NOT RIDE SO MY HUSBAND AND I ARE LOOKING LIKE "DRIVING MISS DAISY" HOW LONG IS THIS SUPPOSED TO GO ON???? *TR
Incident date: Jan 23, 2017
TAKATA RECALL,TAMARA INFLATORS. ON JUNE 9, THE NOTICE CAME TOLD NOT USE THE FRONT PASSENGER SEAT. IT IS NOW JAN. 23, 2017 AND THE DEALER CONTINUES TO PUT OFF THE REPLACEMENT OF THE UNSAFE PARTS. THIS IS UNREASONABLE AS WE ARE UNABLE TO USE THE CAR I TRANSPORTING GRANDCHILDREN AND EVEN GO OUT TO DINNER WITH FRIENDS. WHY?
Incident date: May 16, 2016
TAKATA INFLATORS: WE ARE SHOCKED THERE IS YET "NOT A REMEDY" FOR THIS ISSUE. WE GOT THE MESSAGE MAY 2016 THE CAR IS FITTED WITH THE TAKATA AIR BAG THAT MAY RESULT IN "INJURY OR DEATH" TO THE FRONT PASSENGER. YEARS THIS IS GOING ON, HOW MANY MORE DEATHS, HOW MUCH MORE TIME WILL THIS TAKE. MEANWHILE DO YOU RECOMMEND A LAW SUIT? RECALL# 16V-340 [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREED... Read more
Incident date: Jan 20, 2017
I WAS DRIVING ON THE 59 FREEWAY 1/20/17, WHEN I HEARD A LOUD POP, LIKE A ROCK HITTING THE WINDSHIELD. HOWEVER THERE WAS NO DAMAGE, SO I KEPT DRIVING. I HEARD A NOISE WHERE THE SUNROOF IS THIS MORNING (1/21), AND FOUND THAT THE SUNROOF WAS COMPLETELY SHATTERED. HOUSTON HAS HAD A LOT OF RAIN AND HAIL THE LAST COUPLE DAYS, BUT I PARK IN A GARAGE, SO MY CAR HASN'T BEEN OUTSIDE.
Incident date: Jan 20, 2017
THE HEADLIGHTS TURN OFF RANDOMLY. SOMETIMES IT'S THE LEFT HEADLIGHT AND SOMETIMES IT'S THE RIGHT HEADLIGHT AND OTHER TIMES IT'S BOTH HEADLIGHTS. IT HAPPENS AT NIGHT AND DURING THE DAY. NO WARNING NO INDICATION ONLY THAT THE ROAD GOES BLACK. IT HAPPENS WHEN THE CAR IS STATIONARY AND WHILE DRIVING IT HAPPENS SUMMERTIME AND WINTER TIME. THE ONLY WAY TO GET THEM ON IS TO TURN THEM OFF AND ON. THE PROB... Read more
Incident date: Jan 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN MAY AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. TH... Read more
Incident date: Jan 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: May 23, 2016
TAKATA RECALL: THIS RECALL IS MORE THAN 6 MONTHS OLD. LEXUS SUGGESTS NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. I HAVE EFFECTIVELY LOST OPERATION OF HALF OF MY VEHICLE.
Incident date: Jan 12, 2017
MELTING DASHBOARD I HAVE BEEN ON THE LIST FOR MY VEHICLE'S DEFECTIVE DASHBOARD RECALL SINCE 9/2015. I ALSO COMPLETED THE IN STORE INSPECTION REQUIRED BY THE DEALERSHIP 10/2016. YEAR TO DATE, THE DASHBOARD HAS NOT BEEN REPLACED. IS LEXUS STILL HONORING THIS RECALL?
Incident date: May 23, 2016
TAKATA RECALL I NEED TO HAVE PASSENGERS IN MY CAR I USE IF FOR WORK AND TO TRANSPORT MY HUSBAND AND KIDS. THIS IS TAKING WAY TO LONG.
Incident date: May 23, 2016
TAKATA RECALL: RECALL BEGAN MAY 23,2016. LEXUS HAS NOT FIXED MY CAR AND IT IS NOW JAN 20, 2017. EIGHT MONTHS IS ENTIRELY TOO LONG TO STILL BE DETERMINING THE SOLUTION. THE SAFECAR.GOV SITE STATES THAT SOME CARS HAVE BEEN FIXED. I AM IN THE FIRST PHASE OF RECALLS, YET STILL DON'T HAVE A CAR THAT I CAN DRIVE!!
Incident date: Jan 20, 2017
TAKATA RECALL" AS OF JANUARY 20, 2017, LEXUS HAS YET TO GIVE A REMEDY TO THE PROBLEM RELATED TO THE AIRBAG SAFETY RECALL.
Incident date: Jan 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: Sep 1, 2016
TAKATA RECALL. WARNED BY LEXUS OF CONCORD, DUE TO TAKATA RECALL, NOT TO DRIVE PERSONAL 2007 LEXUS ES (9/2016)...HERTZ RENTAL WAS PROVIDED INSTEAD.
Incident date: May 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VE... Read more
Incident date: Jan 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Jan 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART DO TO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A SECOND NOTICE WHEN THE ... Read more
Incident date: Jul 1, 2016
TAKATA RECALL - IT IS TAKING TOO LONG FOR A REMEDY. I HAVE HAD TO USE ANOTHER CAR FOR SEVERAL MONTHS. A FIX WAS SUPPOSED TO BE AVAILABLE THIS MONTH. HOW WILL I BE COMPENSATED FOR EXPENSES, MILEAGE, AND/OR WEAR & TEAR ON THE OTHER VEHICLE?
Incident date: Jan 19, 2017
TAKATA RECALL, I WOULD LIKE THIS ISSUE FIXED ASAP, I DON'T WANT TO WAIT UNTIL ME OR MY WIFE GET INTO AN ACCIDENT AND GET HURT OR WORSE KILLED.
Incident date: May 1, 2015
REAR VIEW MIRROR ON MY 2006 IS250 LEXUS HAS "STREAKS AND SPLOTCHES" WHICH CREATE BLIND SPOTS - A SERIOUS SAFETY ISSUE. THE DEALER STATED THAT IT OUR VEHICLE WAS NO LONGER UNDER WARRANTY, BUT ADMITTED THAT IT IS A COMMON PROBLEM. A QUICK SEARCH ON THE INTERNET CONFIRMS THAT THIS IS A COMMON COMPLAINT. REPLACING THE MIRROR AT A DEALERSHIP IS EXPENSIVE, AND GIVEN THAT IT IS LIKELY A MANUFACTURING DE... Read more
Incident date: May 23, 2016
I AM UNABLE TO USE MY CAR AS NEEDED DUE TO THIS RECALL. IT HAS CREATED A HARDSHIP FOR ME.
Incident date: Jun 21, 2016
TL* TAKATA RECALL THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT YET AVAILABLE. THE VIN WAS NOT AVAILABLE. UPDATED 04/... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Jan 18, 2017
Incident date: Jan 18, 2017
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONN... Read more
Incident date: May 1, 2016
TAKATA RECALL I RECEIVED A RECALL NOTICE IN MAY 2016. I INQUIRED ABOUT THE REPAIR AND WAS TOLD PARTS WOULD NOT BE AVAILABLE UNTIL JAN 2017. I CALLED AGAIN AND WAS TOLD THE PARTS ARE STILL NOT AVAILABLE. PLEASE DO SOMETHING TO EXPEDITE THE REPAIRS.
Incident date: Feb 3, 2016
MY SUNROOF EXPLODED . HEARD THE POP WHILE ON THE FREEWAY WITH NOTHING ABOVE ME OR NEAR ME. MY INSIDE COVER WAS CLOSED BUT WHEN I GOT OUT AND SHUT THE DOOR THE SHATTERED GLASS FELL ON THE THE COVER. I'M 99% SURE NOTHING HIT ME BECAUSE THERE WAS NO ONE EVEN CLOSE. IT JUST POPPED AND SHATTERED. I WAS ON SE BELTWAY IN PASADENA TX BETWEEN I-45 AND THE TOLL BOOTH HEADING EAST AND THERE WAS NO TRAFFIC ... Read more
Incident date: Jun 15, 2016
TAKATA RECALL. I WAS NOTIFIED IN JUNE OF 2016 THAT MY PASSENGER AIR BAG WAS DEFECTIVE AND THAT I WAS NOT TO HAVE ANY PERSON RIDE IN MY FRONT SEAT. IT IS NOW HALF WAY THROUGH JANUARY OF 2017 WITH NO FURTHER CONTACT. THIS IS UNACCEPTABLE UNDER THE MOST TOLERANT SITUATIONS.
Incident date: Jan 17, 2017
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT HAD NOT EXPERIENCED A FAILURE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... Read more
Incident date: Jan 17, 2017
RECALL CAME OUT ON MAY 23, 2016. TODAY IS JANUARY 17, 2017. THIS IS NEARLY A YEAR AND THEIR IDEA OF A FIX IS TO HAVE NO ONE RIDE IN THE PASSENGER SEAT? THIS IS TOTALLY RIDICULOUS. I DID NOT BUY A LUXURY CAR SO THAT NO ONE COULD RIDE IN THE CAR. JUST HAD THE CAR AT THE DEALERSHIP AND THEY DIDN'T EVEN TELL ME THERE WAS A RECALL ON IT OR THAT I SHOULDN'T HAVE ANYONE RIDING IN THE PASSENGER SEAT. FOUN... Read more
Incident date: Jun 10, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Dec 19, 2016
WE NOTICED A SQUEAKING NOISE WHILE TURNING THE WHEEL WHILE IN MOTION ON 12/19/16 AND WE TOLD THE DEALER RAY CATENA OF NJ AND THEY TOOK THE CAR TO THEIR SHOP AND TOLD US THEY FOUND THE PROBLEM WITH THE WHEEL AND IT WAS FIXED. ON 1/16/17 WE NOTICED THE NOISE AGAIN WHEN WE TURN THE WHEEL AND WE THINK IT IS UNSAFE TO DRIVE THE CAR. WE ASKED THE DEALER TO REPLACE IT. VIN YOUR EMAIL HAS BEEN SUBMITTE... Read more
Incident date: May 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF AN AIR BAG RECALL AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL RE... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Jan 5, 2017
BRAKE BOOSTER MALFUNCTION, I WAS ENTERING THE FREEWAY, SUDDENLY MY BRAKE PEDAL STIFFENED UP AND NO BRAKES, KEEP PUMPING BRAKES AND PARKING BRAKE LIGHTS CAME ON AND BRAKE MALFUCTION CAME ON THE DASH. ONLY 103,973 MILES
Incident date: Dec 13, 2016
TL* THE CONTACT OWNS A 2017 LEXUS NX200T. WHILE DRIVING VARIOUS SPEEDS AND APPLYING THE BRAKES, THE PEDAL TRAVELED TO THE FLOOR. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15.
Incident date: Jan 12, 2017
TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more