Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Oct 15, 2016
THE SEAT BELT FOR PASSENGER SIDE AND THE SEAT ASSEMBLY MALFUNCTIONED WHEN MY PASSENGER BUCKLED HIS SEAT BELT. THERE WAS A POPPING SOUND AND THEN THE AIRBAG LIGHT CAME ON. THE SYSTEM WAS RE CALIBRATED AT THE DEALERSHIP BUT I CONTINUE TO HAVE SPORADIC PROBLEMS WITH THIS ISSUE. I CANNOT HAVE A PASSENGER DUE TO THIS ISSUE.
Incident date: Oct 15, 2016
THE SEAT BELT FOR PASSENGER SIDE AND THE SEAT ASSEMBLY MALFUNCTIONED WHEN MY PASSENGER BUCKLED HIS SEAT BELT. THERE WAS A POPPING SOUND AND THEN THE AIRBAG LIGHT CAME ON. THE SYSTEM WAS RE CALIBRATED AT THE DEALERSHIP BUT I CONTINUE TO HAVE SPORADIC PROBLEMS WITH THIS ISSUE. I CANNOT HAVE A PASSENGER DUE TO THIS ISSUE.
Incident date: Aug 17, 2016
VEHICLE HAS A MELTING AND CRACKING DASHBOARD THAT HAS A PENDING RECALL. I HAVE REGISTERED MY VEHICLE WITH THE LEXUS DEALER TWICE. THE FIRST TIME I REGISTERED MY VEHICLE, WAS IN FEBRUARY OF 2016 AND NEVER HEARD FROM THE DEALER AGAIN. I RETURNED TO THE DEALER AND THEY DID NOT HAVE ANY RECORD OF MY REGISTRATION. I RE-REGISTERED IN AUGUST OF 2016 AND THEY SAID THAT AN ORDER FOR THE DASHBOARD HAS BEEN ... Read more
Incident date: Jan 1, 2011
I HAVE BEEN NOTIFIED OF THE DEFECTIVE AIRBAG FOR 3-4 YEARS. EVERYTHING I CONTACT THE TOLL FREE NUMBER I AM TOLD THAT I WILL BE CONTACTED WHEN ENOUGH PARTS BECOME AVAILABLE. MY DASHBOARD BOARD HAS BEEN CRAVING FROM THE DIVERS SIDE COMPLETELY ACROSS AND NOT ONLY LOOKS HORRIBLE BUT APPEARS TO BE VERY UNSAFE FOR ME AS A SENIOR CITIZEN TO DRIVE...I AM 69 YEARS OLD AND PURCHASED THIS CAR DURING RETIREME... Read more
Incident date: Feb 1, 2016
TAKATA RECALL - IMMEDIATELY AFTER PURCHASING THIS USED CAR, I NOTICED THE RED LIGHT, BUT WAS NOT AWARE AT THE TIME THAT IT WAS WARNING LIGHT. SO MY AIRBAG RED LIGHT REMAINS ON ALL THE TIME ONCE THE CAR IS STARTED. I LATER WAS INFORMED THAT THIS SHOULD NOT BE HAPPENING AND I AM NOW FEARFUL AND SEE THIS AS AN AIRBAG DEFECT THAT COULD LEAD TO SERIOUS CONCERN OF QUESTIONABLE SAFETY. I THINK IT IS U... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Jun 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVA... Read more
Incident date: Jun 9, 2016
TAKATA RECALL IN JUNE 2016 I RECEIVED A LETTER NOTIFYING ME THAT MY PASSENGER AIRBAG WAS ON RECALL FOR BEING DANGEROUS & HARMFUL IF INFLATED AND TO NOT HAVE ANY FRONT SEAT PASSENGERS IN MY VEHICLE. TO DATE, THERE HASN'T BEEN A FIX FOR THE RECALL WHICH HAS BEEN GOING ON 8 MONTHS NOW. I AM VERY UPSET THAT THIS ISSUE HASN'T BEEN RESOLVED. NO ONE HAS CHECKED ON MY VEHICLE NOR OFFERED A LOANER. I R... Read more
Incident date: Oct 14, 2016
MY TIRE PRESSURE LIGHT CAME ON IN MY VEHICLE IN OCTOBER. THE LIGHT WOULD NOT GO OFF. I TOOK THE CAR TO THE SHOP AND 2 SENSOR LIGHTS WERE REPLACED. THE LIGHT STAYED OFF FOR A DAY AND CAME BACK ON. THE SHOP THAT REPLACED THE SENSOR SAID TO BRING IT BACK THE NEXT DAY BECAUSE THEY DO NOT KNOW WHAT IS WRONG BECAUSE THERE ARE NO LONGER ANY SENSOR TO REPLACE. WHEN I ARRIVED HOME I PROCEEDED TO BACK INTO ... Read more
Crash
Incident date: Oct 14, 2016
MY TIRE PRESSURE LIGHT CAME ON IN MY VEHICLE IN OCTOBER. THE LIGHT WOULD NOT GO OFF. I TOOK THE CAR TO THE SHOP AND 2 SENSOR LIGHTS WERE REPLACED. THE LIGHT STAYED OFF FOR A DAY AND CAME BACK ON. THE SHOP THAT REPLACED THE SENSOR SAID TO BRING IT BACK THE NEXT DAY BECAUSE THEY DO NOT KNOW WHAT IS WRONG BECAUSE THERE ARE NO LONGER ANY SENSOR TO REPLACE. WHEN I ARRIVED HOME I PROCEEDED TO BACK INTO ... Read more
Crash
Incident date: Oct 14, 2016
MY TIRE PRESSURE LIGHT CAME ON IN MY VEHICLE IN OCTOBER. THE LIGHT WOULD NOT GO OFF. I TOOK THE CAR TO THE SHOP AND 2 SENSOR LIGHTS WERE REPLACED. THE LIGHT STAYED OFF FOR A DAY AND CAME BACK ON. THE SHOP THAT REPLACED THE SENSOR SAID TO BRING IT BACK THE NEXT DAY BECAUSE THEY DO NOT KNOW WHAT IS WRONG BECAUSE THERE ARE NO LONGER ANY SENSOR TO REPLACE. WHEN I ARRIVED HOME I PROCEEDED TO BACK INTO ... Read more
Crash
Incident date: Jun 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jul 28, 2016
TAKATA RECALL TOYOTA HAS REFUSED TO REPLACE THE DEFECTIVE AIRBAG IN MY CAR FOR 6 MONTHS, DESPITE REPEATED CONTACT. THE AIRBAG IS PART OF RECALL 16V340. I PRESENTED MY 2011 LEXUS IS 350C, VIN [XXX] TO TREASURE COAST LEXUS IN FORT PIERCE, FLORIDA, ON JULY 28, 2016. THEY ADVISED THAT NO PARTS WERE AVAILABLE TO MAKE THE REPAIR. I HAVE FREQUENTLY CONTACTED THEM SINCE, RECEIVING THE SAME ANSWER. ... Read more
Incident date: Aug 15, 2008
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH CARBON BUILD UP. THERE WAS NO REPAIR SOLUTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL YEARS LATER AND THE MOTOR WAS REBUILT. THE VEHICLE HAD SEVERAL TOP CAR... Read more
Incident date: Aug 15, 2008
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH CARBON BUILD UP. THERE WAS NO REPAIR SOLUTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL YEARS LATER AND THE MOTOR WAS REBUILT. THE VEHICLE HAD SEVERAL TOP CAR... Read more
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CO... Read more
Incident date: May 23, 2016
TAKATA RECALL - SINCE MAY 23, 2016 TOYOTA HAS ATTEMPTED TO PREPARE A REMEDY FOR NHTSA RECALL NO. 16V-340 BUT AS OF JANUARY 31, 2017 THEY HAVE FAILED. WITH AMPLE TIME PAST, I MUST CONCLUDE TOYOTA IS UNABLE TO DEVELOP A REMEDY. ON BEHALF OF ALL ZONE A RESIDENTS, I ASK THE NHTSA TO LAUNCH AN IMMEDIATE INVESTIGATION TO CONFIRM MY CONCLUSION. THANK YOU FOR YOUR SERVICE *TR
Incident date: Jan 31, 2017
SAFETY RECALL GLB (NHTSA RECALL ID 16V065) ISSUED FEBRUARY 2, 2016. IT HAS BEEN ONE FULL YEAR, AND THE DEALERSHIP REFUSES TO FIX THE CAR! THEY SAY THEY DO NOT HAVE PARTS, AND HAVE NO PLAN ON WHEN THEY WILL GET PARTS.
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2000 LEXUS RX300. THE CONTACT STATED THAT THE HEADLIGHTS HAD A LOT OF CONDENSATION. THE CONTACT STATED THAT THE FAILURE PROVIDED MINIMUM VISIBILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT COVERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE ... Read more
Incident date: Jan 8, 2017
I CANNOT RENEW MY CAR REGISTRATION IN CALIFORNIA UNTIL THIS AIRBAG RECALL HAS BEEN PROCESSED BY LEXUS.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Aug 17, 2012
THE DASHBOARD MELTED AND CHEMICALS ARE SEEPING FROM IT. THE KEY WAS STUCK IN THE IGNITION AND BROKEN WHEN I ATTEMPTED TO REMOVE IT.
Incident date: Jan 18, 2017
HEADLIGHT LOWBEAM FAILURE DUE TO EXCESS WATER CONDENSATION INSIDE LIGHT ASSEMBLY. IT IS A MANUFACTURING DEFECT THAT LEXUS HAS KEPT SECRET THROUGHOUT THE YEARS. INSTEAD IF ISSUING AN EXPENSIVE RECALL ON ALL THE YEARS AFFECTED, THEY SIMPLY FIXED AS THE CARS CAME IN WITH THE PROBLEM. THEY KNOW THAT IT IS CHEAPER FOR THEM TO DO SO IN THAT MANNER BECAUSE MOST LEXUS OWNERS GARAGE THEIR VEHICLES AND WON... Read more
Incident date: Jan 23, 2017
IN OCTOBER MY WIFE WAS RETURNING FROM A 9.5 HOURS TRIP WITH 1 FUEL STOP APPROX 4 HOURS FROM HOME. EXITING I95 THE CAR HAD NUMEROUS WARNING LIGHTS WITH A COMPLETE LOSS OF POWER (VSC, CHECK HYBRID SYSTEM, AWD SYSTEM AND OTHERS). SHE COASTED THE CAR TO A PARKING LOT, ATTEMPTED TO TURN IT OFF AND BACK ON, BUT THERE WAS STILL NO ENGINE OR DRIVE POWER. ALL DASH LIGHTS WORKING. WE HAD THE CAR TOWED... Read more
Incident date: Jan 23, 2017
IN OCTOBER MY WIFE WAS RETURNING FROM A 9.5 HOURS TRIP WITH 1 FUEL STOP APPROX 4 HOURS FROM HOME. EXITING I95 THE CAR HAD NUMEROUS WARNING LIGHTS WITH A COMPLETE LOSS OF POWER (VSC, CHECK HYBRID SYSTEM, AWD SYSTEM AND OTHERS). SHE COASTED THE CAR TO A PARKING LOT, ATTEMPTED TO TURN IT OFF AND BACK ON, BUT THERE WAS STILL NO ENGINE OR DRIVE POWER. ALL DASH LIGHTS WORKING. WE HAD THE CAR TOWED... Read more
Incident date: Jun 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..... Read more
Incident date: Jun 9, 2016
TAKATA RECALL. TODAY'S DATE: 01/27/17. I'M FILLING THIS COMPLAINT IN REGARDS TO THE TAKATA AIRBAG RECALL. I AM UPSET AND DISSATISFIED THAT NO REMEDY/SOLUTION HAS BEEN TAKEN REGARDING THIS ISSUE. I RECEIVED A LETTER BACK IN JUNE 2016 ABOUT THIS RECALL AND ALSO A COUPLE PAGES OF FAQ. I CALLED UP MY LOCAL DEALERSHIP TODAY, AND WAS INFORMED THE PARTS TO FIX THIS RECALL ISSUE ARE STILL NOT AVAILABLE. A... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Jan 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVA... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Dec 26, 2011
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED, WHICH COULD EXPOSE THE AIR BAGS. THE CONTACT ALSO STATED THAT THE MANUFACTURER HAD AN INTERNAL SAFETY RECALL FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000. ..UPDATED 03/08/17 *BF *CN
Incident date: Sep 1, 2014
"TAKATA RECALL" THE SECOND DAY I BOUGHT MY CAR IT HAS BEEN GIVING ME PROBLEMS. I HAVE HAD TO REPLACE MY ENGINE/MOTOR NOT LONG AFTER I PURCHASED MY CAR. I'M STILL HAVING THE SAME PROBLEMS WITH MY CAR AND NEW MOTOR. IT RUNS HOT AND I HAVE BROUGHT IT TO 6 DIFFERENT MECHANIC AS WELL AS TO THE LEXUS DEALERSHIP MULTIPLE TIMES AND I HAVE HAD TO PAY OUT OF POCKET FOR A LOT OF THINGS. I ALSO WENT ON LEXUS.... Read more
Incident date: Sep 1, 2014
"TAKATA RECALL" THE SECOND DAY I BOUGHT MY CAR IT HAS BEEN GIVING ME PROBLEMS. I HAVE HAD TO REPLACE MY ENGINE/MOTOR NOT LONG AFTER I PURCHASED MY CAR. I'M STILL HAVING THE SAME PROBLEMS WITH MY CAR AND NEW MOTOR. IT RUNS HOT AND I HAVE BROUGHT IT TO 6 DIFFERENT MECHANIC AS WELL AS TO THE LEXUS DEALERSHIP MULTIPLE TIMES AND I HAVE HAD TO PAY OUT OF POCKET FOR A LOT OF THINGS. I ALSO WENT ON LEXUS.... Read more
Incident date: Sep 1, 2014
"TAKATA RECALL" THE SECOND DAY I BOUGHT MY CAR IT HAS BEEN GIVING ME PROBLEMS. I HAVE HAD TO REPLACE MY ENGINE/MOTOR NOT LONG AFTER I PURCHASED MY CAR. I'M STILL HAVING THE SAME PROBLEMS WITH MY CAR AND NEW MOTOR. IT RUNS HOT AND I HAVE BROUGHT IT TO 6 DIFFERENT MECHANIC AS WELL AS TO THE LEXUS DEALERSHIP MULTIPLE TIMES AND I HAVE HAD TO PAY OUT OF POCKET FOR A LOT OF THINGS. I ALSO WENT ON LEXUS.... Read more
Incident date: Sep 1, 2014
"TAKATA RECALL" THE SECOND DAY I BOUGHT MY CAR IT HAS BEEN GIVING ME PROBLEMS. I HAVE HAD TO REPLACE MY ENGINE/MOTOR NOT LONG AFTER I PURCHASED MY CAR. I'M STILL HAVING THE SAME PROBLEMS WITH MY CAR AND NEW MOTOR. IT RUNS HOT AND I HAVE BROUGHT IT TO 6 DIFFERENT MECHANIC AS WELL AS TO THE LEXUS DEALERSHIP MULTIPLE TIMES AND I HAVE HAD TO PAY OUT OF POCKET FOR A LOT OF THINGS. I ALSO WENT ON LEXUS.... Read more
Incident date: Sep 1, 2014
"TAKATA RECALL" THE SECOND DAY I BOUGHT MY CAR IT HAS BEEN GIVING ME PROBLEMS. I HAVE HAD TO REPLACE MY ENGINE/MOTOR NOT LONG AFTER I PURCHASED MY CAR. I'M STILL HAVING THE SAME PROBLEMS WITH MY CAR AND NEW MOTOR. IT RUNS HOT AND I HAVE BROUGHT IT TO 6 DIFFERENT MECHANIC AS WELL AS TO THE LEXUS DEALERSHIP MULTIPLE TIMES AND I HAVE HAD TO PAY OUT OF POCKET FOR A LOT OF THINGS. I ALSO WENT ON LEXUS.... Read more
Incident date: Sep 1, 2014
"TAKATA RECALL" THE SECOND DAY I BOUGHT MY CAR IT HAS BEEN GIVING ME PROBLEMS. I HAVE HAD TO REPLACE MY ENGINE/MOTOR NOT LONG AFTER I PURCHASED MY CAR. I'M STILL HAVING THE SAME PROBLEMS WITH MY CAR AND NEW MOTOR. IT RUNS HOT AND I HAVE BROUGHT IT TO 6 DIFFERENT MECHANIC AS WELL AS TO THE LEXUS DEALERSHIP MULTIPLE TIMES AND I HAVE HAD TO PAY OUT OF POCKET FOR A LOT OF THINGS. I ALSO WENT ON LEXUS.... Read more
Incident date: Jan 1, 2014
MY DASH BOARD IS MELTING AND THE GLARE ON THE WINDSHIELD IS REALLY BAD. IT'S HARD TO DRIVE DURING THE DAY AND SOMETIMES AT NIGHT WHEN THE STREET LIGHTS REFLECT FROM THE SHINNY MELTED DASHBOARD. IVE CALLED LEXUS MANY TIMES AND WAS TOLD TO WAIT. ITS BEEN 3 YEARS NOW AND THE DASH IS GETTING WORST WITH TIME AND THE GLARE IS BECOMING INTOLERABLE. I'VE ALMOST HIT OR RAN OVER ITEMS I DID NOT SEE DUE TO ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Sep 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER C... Read more
Incident date: May 2, 2016
2010 LEXUS IS 250. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. RECALL # 16V340000 *SMD
Incident date: Jan 21, 2017
WAS DRIVING IN WEST SACRAMENTO , WHEN THE CHECK ENGINE, CHECK HYBRID SYSTEM ALARMS WENT OFF.WITHIN 1 MINUTE , THE CAR WENT DEAD, NO POWER, NO STEERING. IF I WAS ON AN EXPRESS WAY , IT WOULD HAVE BEEN A GUARANTEED FATALITY FOR ME, MY FAMILY AND OTHER CARS INVOLVED. THE DEALERSHIP , LEXUS OF SACRAMENTO TOLD ME THE COMPUTER FAILED IN THE CAR. THE CAR HAS ONLY 55,000 MILES ON IT. I AM CONCERNED ABOUT... Read more
Incident date: Jan 21, 2017
WAS DRIVING IN WEST SACRAMENTO , WHEN THE CHECK ENGINE, CHECK HYBRID SYSTEM ALARMS WENT OFF.WITHIN 1 MINUTE , THE CAR WENT DEAD, NO POWER, NO STEERING. IF I WAS ON AN EXPRESS WAY , IT WOULD HAVE BEEN A GUARANTEED FATALITY FOR ME, MY FAMILY AND OTHER CARS INVOLVED. THE DEALERSHIP , LEXUS OF SACRAMENTO TOLD ME THE COMPUTER FAILED IN THE CAR. THE CAR HAS ONLY 55,000 MILES ON IT. I AM CONCERNED ABOUT... Read more
Incident date: Jan 21, 2017
WAS DRIVING IN WEST SACRAMENTO , WHEN THE CHECK ENGINE, CHECK HYBRID SYSTEM ALARMS WENT OFF.WITHIN 1 MINUTE , THE CAR WENT DEAD, NO POWER, NO STEERING. IF I WAS ON AN EXPRESS WAY , IT WOULD HAVE BEEN A GUARANTEED FATALITY FOR ME, MY FAMILY AND OTHER CARS INVOLVED. THE DEALERSHIP , LEXUS OF SACRAMENTO TOLD ME THE COMPUTER FAILED IN THE CAR. THE CAR HAS ONLY 55,000 MILES ON IT. I AM CONCERNED ABOUT... Read more
Incident date: Jun 23, 2016
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS ... Read more
Incident date: Jan 23, 2017
VEHICLE APPEARED TO ENTER "FAIL-SAFE" MODE WITH REDUCED POWER WHILE DRIVING ON HIGHWAY RESULTING IN REDUCED ABILITY TO CONTROL VEHICLE. SEVERAL MINUTES LATER, WHILE DRIVING ON CITY STREET, THE VEHICLE EVENTUALLY LOST ALL POWER WHILE STOPPED AT RED LIGHT AND COULD NOT BE DRIVEN, AND POWER-STEERING ALSO FAILED. WARNING LIGHTS INCLUDED "CHECK HYBRID SYSTEM," "CHECK ENGINE WARNING LIGHT," "SLIP IND... Read more