Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Feb 9, 2017
"TAKATA RECALL" ...DEALER IS NOT ABLE TO PROVIDE DATE OF REPLACEMENT...ONLY THAT THE CAR WILL BE RECALLED BASED UPON STATE REGISTRATION DATA BANK. NOT A VALID RESPONSE IN OUR MIND.
Incident date: Feb 16, 2017
TAKATA RECALL I HAVE BEEN CALLING THE LEXUS DEALERS HERE IN TEXAS FOR ALMOST A YEAR AFTER GETTING THE RECALL LETTER AND THEY STILL DO NOT HAVE PARTS FOR THE AIRBAG. IN THE MEAN TIME, SOMEONE COULD BE KILLED SITTING IN MY PASSENGER SEAT. I HAVE GRANDKIDS THAT I TRANSPORT TO SCHOOL AND ATHLETIC ACTIVITIES. MY CAR IS ALMOST 8 YEARS OLD AND I LIVE IN A HIGH HUMID STATE. I HAVE EVEN TALKED TO CORPORA... Read more
Incident date: Feb 15, 2017
WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROU... Read more
Incident date: Feb 16, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: Jul 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Feb 1, 2017
FAULTY ECU COMPUTER RESULTING IN HARD JERK WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR. THE ENGINE REPAIR UNIT GOES BAD AFTER 100,000 MILES. MULTIPLE VEHICLES REPORTED THE ISSUE AFTER EXPERIENCING FUEL INDUCTION PROBLEMS AND OIL LOSS RELATED TO BAD .GASKETS. CAR STARTED JERKING ON THE HIGHWAY CAUSE A REAR END BUMPER COLLISION WHILE INTRAFFIC.
Crash
Incident date: Feb 1, 2017
FAULTY ECU COMPUTER RESULTING IN HARD JERK WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR. THE ENGINE REPAIR UNIT GOES BAD AFTER 100,000 MILES. MULTIPLE VEHICLES REPORTED THE ISSUE AFTER EXPERIENCING FUEL INDUCTION PROBLEMS AND OIL LOSS RELATED TO BAD .GASKETS. CAR STARTED JERKING ON THE HIGHWAY CAUSE A REAR END BUMPER COLLISION WHILE INTRAFFIC.
Crash
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jun 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WO... Read more
Incident date: May 23, 2016
TAKATA RECALL. UNABLE TO SAFELY UTILIZE THE VEHICLE SINCE THE MAY 23, 2016 RECALL. THIS IS TOTALLY UNSATISFACTORY. WE NEED A SOLUTION NOW.
Incident date: Feb 14, 2017
MY VIN INFORMATION HAS THE YEAR OF MY CAR AS 1900 INSTEAD OF 2017. CAN YOU ASSIST TO FIX OR UPDATE TO 2017?
Incident date: Feb 12, 2017
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK RAPIDLY AND THE BALL JOINT DETACHED. THE FAILURE CAUSED THE STRUT TO SNAP OFF OF THE VEHICLE. THE CONTACT LOST CONTROL, STRUCK ANOTHER VEHICLE, AND LANDED IN A DITCH. THE CONTACT SUSTAINED INJURIES ON THE FOREARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND PE... Read more
Crash
1 injured
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PR... Read more
Incident date: Feb 11, 2017
TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE EXITING THE HIGHWAY AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR, BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CA... Read more
Crash
Incident date: Jun 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Jan 1, 2008
TAKATA RECALL I HAVE BEEN WAITING FOR LEXUS TO CALL ME TO FIX THIS FRONT PASSENGER AIRBAG RECALL FOR ALMOST A YEAR, THEY KEEP SAYING THEY HAVE NOT RECEIVED ANY REPLACEMENT PARTS TO DO THE JOB, IS THERE ANYTHING NHTSA CAN DO TO SPEED THINGS UP AS THIS IS COULD BE A LIFE AND DEATH ISSUE. REGARDS, [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55... Read more
Incident date: Feb 8, 2017
SOME SNOW & ICE ON I82, FROM SUNNYSIDE, WA, (MP 69) TO WEST RICHLAND (MP 96). ENTERING FREEWAY, CAR WOULD ONLY GO 40MPH, ENGINE SURGING LIKE TRANSMISSION STUCK IN 3RD GEAR. TRAFFIC VERY LIGHT. STOPPED AT WEIGH SCALE TO CHECK WHEEL WELLS FOR ICE AS THOUGHT THIS MIGHT BE THE REASON CAR ACTING STRANGE. WELLS COMPLETELY CLEAR. GET BACK ON I82, FIRST UNDERPASS HAS PATCHES OF ICE THAT I CAN SEE. WHE... Read more
Incident date: Apr 5, 2016
"TAKATA RECALL" SINCE RECALL NO REPAIR HAS BEEN OBTAINED YET, PRESUMABLY DUE TO ''NO REPLACEMENT PARTS AVAILABLE'' SAYS SOLE LOCAL DFW DEALERSHIP WHICH SUPPOSEDLY PUT ME ON A WAITING LIST.
Incident date: Feb 9, 2017
TAKATA RECALL: WHAT IS THE LEGAL REQUIREMENTS OF THE AUTO MANUFACTURE IN RESPECT TO COMPLETING THIS RECALL? WHAT IS I AM ENTITLED TODAY? CAN I SELL THE CAR? CAN DEALERSHIPS SELL CARS WITH A KNOWN (UNSOLVED) SAFETY RECALL?
Incident date: May 1, 2016
TAKATA RECALL. LEXUS ISSUED A RECALL NOTICE IN MAY 2016 AND STILL HAS NO REMEDY AVAILABLE. THIS IS SEVERELY IMPACTING MY ABILITY TO USE MY VEHICLE, WHICH IS MY PRIMARY FAMILY CAR. I FIRMLY BELIEVE THAT LEXUS/TOYOTA IS FAILING IN ITS DUTY TO PROMPTLY CORRECT THIS SERIOUS PROBLEM. BLAMING TAKATA OR WAITING FOR TAKATA TO PROVIDE A SOLUTION IS NOT ENOUGH. I'M SO FRUSTRATED WITH LEXUS THAT I HAVE DECID... Read more
Incident date: Jul 21, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS F. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT... Read more
Incident date: Feb 8, 2017
TAKATA RECALL: I'VE BEEN WAITING FOR THIS AIR BAG REPLACEMENT, I'M WORRIED I GOT THE LETTER 7/13/2016 I DON'T WANT MY FAMILY HURT OR DIE BECAUSE THE REPLACEMENT ITS TAKEN TOO LONG, ACCORDING TO THE LETTER MY CAR ITS IN THE GEOGRAPHIC ZONE A IN WHICH THE PROPELLANT DEGRADATION IS BETWEEN 6-9 YEARS I BOUGHT MY CAR NEW IN APRIL 2007 NOW IS FEB 2017 PLEASE HELP !! [XXX] *DL INFORMATION REDACTED PU... Read more
Incident date: May 21, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS... Read more
Incident date: Feb 5, 2017
1) A LIGHT IN A DASHBOARD CAME ON SAYING "CHECK HYBRID SYSTEM", I TOOK IT TO THE LEXUS DEALER , THEY CHANGED THE NON HYBRID BATTERY), CHARGED ME $350 FOR IT AND RESET THE COMPUTER. 2) A WEEK AFTER, THE LIGHT STARTED APPEARING AGAIN WITH THE SAME MESSAGE, THE MESSAGE APPEARED IN THE MORNING, IN THE WAY BACK HOME, COMING OUT OF THE SPEEDWAY , ALL THE LIGHTS IN THE DASHBOARD CAME OFF (BRAKES, ENGI... Read more
Incident date: Feb 5, 2017
1) A LIGHT IN A DASHBOARD CAME ON SAYING "CHECK HYBRID SYSTEM", I TOOK IT TO THE LEXUS DEALER , THEY CHANGED THE NON HYBRID BATTERY), CHARGED ME $350 FOR IT AND RESET THE COMPUTER. 2) A WEEK AFTER, THE LIGHT STARTED APPEARING AGAIN WITH THE SAME MESSAGE, THE MESSAGE APPEARED IN THE MORNING, IN THE WAY BACK HOME, COMING OUT OF THE SPEEDWAY , ALL THE LIGHTS IN THE DASHBOARD CAME OFF (BRAKES, ENGI... Read more
Incident date: Feb 5, 2017
1) A LIGHT IN A DASHBOARD CAME ON SAYING "CHECK HYBRID SYSTEM", I TOOK IT TO THE LEXUS DEALER , THEY CHANGED THE NON HYBRID BATTERY), CHARGED ME $350 FOR IT AND RESET THE COMPUTER. 2) A WEEK AFTER, THE LIGHT STARTED APPEARING AGAIN WITH THE SAME MESSAGE, THE MESSAGE APPEARED IN THE MORNING, IN THE WAY BACK HOME, COMING OUT OF THE SPEEDWAY , ALL THE LIGHTS IN THE DASHBOARD CAME OFF (BRAKES, ENGI... Read more
Incident date: Feb 1, 2017
TAKATA RECALL I HAVE BEEN WAITING MONTHS FOR THE REPAIR TO THIS AND MY OTHER LEXUS. AT THE LEAST LEXUS SHOULD BE PROVIDING A SAFE COMPARABLE VEHICLE AS A REPLACEMENT UNTIL MY TWO VEHICLES ARE REPAIRED.
Incident date: Feb 7, 2017
TAKATA RECALL WE ARE CONCERNED ABOUT DRIVING THE VEHICLE IN THIS CONDITION.
Incident date: Jun 9, 2016
TAKATA RECALL - UNABLE TO USE PASSENGER SEAT IN MY CAR WHICH IS MY PRIMARY MODE OF TRANSPORTATION AND NEED ALL PASSENGER SEAT. NO WORD OR INDICATION OF WHEN FIX WHEN BE AVAILABLE.
Incident date: Apr 13, 2014
TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE DOOR OF THE CONTACT'S VEHICLE. BOTH THE FRONT DRIVER'S SIDE AND SIDE CURTAIN AIR BAGS DEPLOYED. DUE TO EXCESSIVE FORCE, THE AIR BAGS CAUSED SEVERE INJURIES DURING DEPLOYMENT. A POLICE REPORT WAS FILED. INJURIES WERE SUSTAINED, WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED AN... Read more
Crash
1 injured
Incident date: Nov 11, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED THE FAILURE DURING A CRASH. WHILE AT A STOP LIGHT, THE... Read more
Crash
1 injured
Incident date: Feb 7, 2017
NO REMEDIES YET AND LEXUS DOESN'T HAVE A CONFIRMED DATE ABOUT WHEN THIS ISSUE WILL BE RESOLVED.
Incident date: Sep 7, 2016
WHILE IN MOTION, WAS IN AN ACCIDENT AND RECEIVED A DIRECT IMPACT TO THE DRIVER SIDE DOOR. HOWEVER, THE DRIVER SIDE AIRBAG MALFUNCTIONED AND DID NOT INFLATE CAUSING ME TO RECEIVE AN INJURY TO MY LEFT SHOULDER. ALL THE OTHER AIRBAGS IN THE VEHICLE INFLATED....UPDATED 03/29/17 *BF *CN
Crash
1 injured
Incident date: Jan 28, 2017
SO THIS PROBLEM OCCURRED WHILE DRIVING ORIGINALLY AND IT WAS SO LOUD THAT NOT ONLY DID IT EFFECT MY HEARING, BUT IT ALMOST MADE ME RUN OFF THE ROAD. IT THEN PROCEEDED TO GET WORSE JUST WHEN THE KEY WAS IN THE IGNITION AND WASN'T EVEN STARTED. IT IS A LOUD POPPING, CRACKING NOISE COMING FROM THE SPEAKER AREAS, AND FROM WHAT I HAVE NOW DETERMINED IT IS A DIRECT RESULT OF THE MARK LEVINSON AMPLIFIER... Read more
Incident date: Feb 2, 2017
MY DASHBOARD IS TERRIBLY CRACKED AND IT'S VERY SHINY. IT'S DIFFICULT TO SEE WHEN DRIVING ON THE SUN
Incident date: Jul 1, 2016
DIRECT REPLY - LETTER FROM SENATOR RUBIO INQUIRY ON BEHALF OF CONSTITUENT REGARDING LEXUS RECALL. *SMD 2009 LEXUS ES350. THE CONSUMER WAS UNABLE TO GET A TIME FRAME FROM LEXUS, AS TO WHEN THE RECALL WOULD BE RECTIFIED. *JB
Incident date: Feb 1, 2017
2007 LEXUS ES-350. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE AND NO LOANER VEHICLE AVAILABLE. *SMD
Incident date: Feb 6, 2017
TAKATA RECALL. RECALL HAS BEEN OPEN SINCE MAY 2016, BUT NO PARTS AVAILABLE YET.
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVA... Read more
Incident date: Feb 6, 2017
CONTACTED PALM BEACH LEXUS DEALERSHIP IN WEST PALM BEACH AUGUST 2016 REGARDING RECALL ON CAR. I WAS TOLD THAT THE AIRBAR WASN'T AVAILABLE UNTIL 02/17 DEALERSHIP GAVE ME A RENTAL CAR. AS OF TODAY, 02/06/17, NO NEWS ON WHEN THE AIRBAR WILL BE REPLACED. MY DAUGHTER IS UNDER 25 YEARS OLD AND CAN'T DRIVE A RENTAL CAR. THIS IS CAUSING A HARDSHIP TO MY FAMILY.
Incident date: Jun 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONT PASSENGER SIDE AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERI... Read more
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jan 3, 2015
LEXUS IS SELLING VEHICLES WITH BAD BRAKE ACTUATORS. I TOOK IT TO THEM TWICE AND WHICH THEY SAY THEY DON'T KNOW WHY I'M HERE THE NOISE AND WHY MY BRAKE PEDAL WAS RATTLING WHEN I LOOK ON THE LEXUS FORUMS I SEE SEVERAL PEOPLE COMPLAINING ABOUT THE BRAKE ACTUATORS ARE GOING OUT ON THEIR VEHICLES SOME VEHICLES ONLY HAVE $34,000 ON THEM. THE DANGEROUS PART IS THAT YOU GET NO WARNING LIGHTS OR ANYTHING I... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Feb 4, 2017
RACK AND PINION LEAKS THAT APPEARS TO BE A COMMON PROBLEM WITH THE LEXUS RX 350. THIS FAILURE IS A CRITICAL COMPONENT OF THE STEERING SYSTEM AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER. THE STEERING OIL COULD POTENTIALLY LEAK ONTO THE EXHAUST AND CATCH FIRE AND SHOULD BE A MAJOR SAFETY ISSUE! LEXUS IS WELL AWARE THEY HAVE AN ONGOING SAFETY PROBLEM AND THEY NEED TO ISSUE A RECALL TO COVER THESE I... Read more
Incident date: Feb 3, 2017
CURTAIN SHIELD AIRBAG CONTROL MODULE. RECALL # 16V-065. LEXUS IS NOT REPAIRING THIS IN A TIMELY FASHION. IT HAS BEEN APPROX. SIX MONTHS SINCE WE FIRST RECEIVED NOTICE OF THIS RECALL.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000(AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROV... Read more