Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Feb 7, 2017
THE FIRST TIME MY ECU FAILED WAS WHEN I WAS PARKED I WANT TO DRIVE AND THE ENGINE WOULD NOT GO ABOVE 1000RMPS. I GOT THE ECU REPLACED THIS WAS AROUND 2013. THE SECOND TIME WAS A MONTH AGO. I WAS DRIVING HOME FROM WORK HAD A HUGE THUD IN THE ENGINE AND THE SAME THING MY CAR COULD NO LONGER GO ABOVE 1000RPMS AND COULDN'T GET THREW THE INTERSECTION. THE CAR BEHIND ME HAD TO SLAM ON THERE BREAKS BECAU... Read more
Incident date: Jul 26, 2016
TAKATA RECALL - RECEIVED RECALL NOTICE JULY 2016. AS OF FEB 27, 2017 NO ONE AT THE DEALERSHIP, OR LEXUS CORPORATE CAN GIVE ANY GUIDANCE ON TIMETABLE FOR REPLACEMENT, OR IF ANY LEXUS MODELS HAVE BEEN REPAIRED. WHEN WILL I HEAR TIMETABLE? LEXUS IS SELLING NEW MODELS OF THE SAME CAR, WHY NOT REPLACE DEFECTIVE PART WITH NEW CAR PART?
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Feb 27, 2017
Incident date: Nov 17, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAI... Read more
Incident date: May 23, 2016
TAKATA RECALL. DATE OF THE RECALL IS 5/23/16. TODAY IS 2/27/17. LEXUS' ADVICE IS TO NOT ALLOW ANYONE TO RIDE IN THE PASSENGER SEAT UNTIL THE AIRBAG IS REPLACED. LEXUS TOLD ME TODAY THEY HAVE NO SCHEDULED DATE FOR WHEN TAKATA WILL HAVE THE REPLACEMENT AIRBAG AVAILABLE FOR MY MODEL. 10 MONTHS (WITH NO REPAIR DATE SCHEDULED) IS UNREASONABLE AND UNACCEPTABLE WHILE HAVING TO AVOID HAVING A PASSENGER RI... Read more
Incident date: Feb 3, 2017
"TAKATA RECALL LEXUS STATES THAT NOT TO HAVE ANYONE SET ON THE PASSENGER SIDE FRONT UNTIL RECALL IS COMPLETE. HOW ARE YOU SUPPOSE TO USE THE VEHICLE LIKE THAT
Incident date: May 23, 2016
TAKATA RECALL: NHTSA RECALL NO 16V-340. WE WERE NOTIFIED OF AN ISSUE WITH THE PASSENGER AIR BAG ON OUR 2007 ES 350 IN MAY 2016. RECALL LETTER INDICATED THAT CAR SHOULD NOT BE DRIVEN WITH ANYONE OCCUPYING THE PASSENGER SEAT UNTIL AIR BAG. IS REPLACED. ITS HAS BEEN 10 MONTHS SINCE RECEIVING THIS NOTICE AND A REPLACEMENT AIR BAG IS STILL NOT AVAILABLE. THIS AMOUNT OF TIME TO FIX THE PROBLEM IS NOT R... Read more
Incident date: May 26, 2016
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPD... Read more
Incident date: May 15, 2016
TAKATA RECALL NO COMMUNICATION SINCE FIRST QUARTER 2016 GENERAL RECALL NOTICE. NOTHING. MY CAR IS ZONE A HOUSTON TEXAS 2006 MODEL YEAR. MANUFACTURER LEXUS GETS AN "F" GRADE FOR NOT TELLING ME WHEN OR HOW MY CAR WILL BE FIXED FOR A SERIOUS SAFETY ISSUE.
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Feb 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTI... Read more
Incident date: Feb 7, 2017
TAKATA RECALL STILL NO INFORMATION OR REMEDY FOR MY 2008 LEXUS THAT IS IN ZONE A, SC. LEXUS IS FIXING 2012 IS MODELS AHEAD OF MUCH OLDER MODELS. IT IS AGAINST THE NHTSB CRO. LEXUS IS STONEWALLING THEIR CUSTOMERS!!! NO INFORMATION IS BEING TOLD TO THEIR CUSTOMERS.
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Feb 27, 2017
Incident date: Feb 24, 2017
BRAKES: THE CAR IS PRESENTING ISSUES WHEN BRAKING, IN ORDER TO BRAKE IT HAS TO BE PRESSED TOO HARD, AND IT DOES NOT BRAKE IMMEDIATELY IS MORE LIKE GRADUALLY, WHICH MAKES SLOWER THE BRAKE PROCESS, AND VERY DANGEROUS. IT ALSO MAKES A VERY ANNOYING SQUEAKY SOUND. SUSPENSION: THE CAR HAS BEEN ALIGNED 3 TIMES IN LESS THAN A WEEK SINCE I BOUGHT IT 10 DAYS AGO. HOWEVER, IT STILL PULLS TO THE RIGHT WHEN... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Feb 27, 2017
Incident date: Feb 24, 2017
BRAKES: THE CAR IS PRESENTING ISSUES WHEN BRAKING, IN ORDER TO BRAKE IT HAS TO BE PRESSED TOO HARD, AND IT DOES NOT BRAKE IMMEDIATELY IS MORE LIKE GRADUALLY, WHICH MAKES SLOWER THE BRAKE PROCESS, AND VERY DANGEROUS. IT ALSO MAKES A VERY ANNOYING SQUEAKY SOUND. SUSPENSION: THE CAR HAS BEEN ALIGNED 3 TIMES IN LESS THAN A WEEK SINCE I BOUGHT IT 10 DAYS AGO. HOWEVER, IT STILL PULLS TO THE RIGHT WHEN... Read more
Incident date: Feb 23, 2017
TAKATA RECALL-I JUST RECEVE A NOTICE FEB 23RD 2017 AND THEY HAVE BEEN AWARE OF ISSUE SINCE MAY 2016.THEY HAVE NO SOLUTION BUT FO ME TO NOT HAVE PPL RIGJT IN MY FRONT SEAT.THAT UNACCEPTABLE. THEY ARE PUTTING MY FAMILY AT RISK AND TELL ME NOT TO UTILIZE MY FIURE TO FULL CAPACITY.NOT ONLY TJE SAFTY PART BUT I PAY MONTHY ON MY CAR AND THEY GONNA TELL ME THERE NO SOLUTION AFTER A YEAR.THEN I CALL THE N... Read more
Incident date: Jan 17, 2017
I HAD A CAR ACCIDENT APPROXIMATELY ONE MONTH AGO DUE TO SUDDEN UNINTENDED ACCELERATION AND LOSS OF STEERING IN A 2004 LEXUS ES330. I AM THE ONLY OWNER OF THE CAR AND I HAD IT SERVICED REGULARLY OVER THE PAST 13 YEARS. THE NIGHT OF MY ACCIDENT I LOST COMPLETE CONTROL OF MY CAR AS I ATTEMPTED TO MERGE ON TO THE LOCAL LANES OF AN INTERSTATE HIGHWAY IN NORTHERN, NJ. THE CAR ACCELERATED TO THE LEFT AND... Read more
Crash
Incident date: Jan 17, 2017
I HAD A CAR ACCIDENT APPROXIMATELY ONE MONTH AGO DUE TO SUDDEN UNINTENDED ACCELERATION AND LOSS OF STEERING IN A 2004 LEXUS ES330. I AM THE ONLY OWNER OF THE CAR AND I HAD IT SERVICED REGULARLY OVER THE PAST 13 YEARS. THE NIGHT OF MY ACCIDENT I LOST COMPLETE CONTROL OF MY CAR AS I ATTEMPTED TO MERGE ON TO THE LOCAL LANES OF AN INTERSTATE HIGHWAY IN NORTHERN, NJ. THE CAR ACCELERATED TO THE LEFT AND... Read more
Crash
Incident date: Jan 17, 2017
I HAD A CAR ACCIDENT APPROXIMATELY ONE MONTH AGO DUE TO SUDDEN UNINTENDED ACCELERATION AND LOSS OF STEERING IN A 2004 LEXUS ES330. I AM THE ONLY OWNER OF THE CAR AND I HAD IT SERVICED REGULARLY OVER THE PAST 13 YEARS. THE NIGHT OF MY ACCIDENT I LOST COMPLETE CONTROL OF MY CAR AS I ATTEMPTED TO MERGE ON TO THE LOCAL LANES OF AN INTERSTATE HIGHWAY IN NORTHERN, NJ. THE CAR ACCELERATED TO THE LEFT AND... Read more
Crash
Incident date: Nov 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER PROVIDED A LOANER VEHICLE SINCE NOVEMBER 30, 2016. THE MANUFACTUR... Read more
Incident date: May 23, 2016
TAKATA RECALL: THIS HAS BEEN A RECALL SINCE 5/2016 AND I HAVE YET TO GET A REMEDY FROM LEXUS. IT IS REALLY INCONVENIENT TO NOT BE ABLE TO HAVE ANY PASSENGERS IN MY PASSENGER SEAT FOR THIS LONG. THIS NEEDS TO BE HANDLED ASAP!
Incident date: Feb 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) OVER NINE MONTHS AGO. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more
Incident date: Feb 23, 2017
TAKATA RECALL, VERY UPSET DUE TO THE FACT I TRAVEL LONG DISTANCE AND HAVE PASSENGERS IN MY CAR I WOULD LIKE TO KNOW WHAT CAN BE DONE AND WOULD LEXUS PROVIDE A SAFE LOANER CAR FOR ME
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Feb 23, 2017
Incident date: Aug 10, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCON... Read more
Incident date: Feb 23, 2017
TL* THE CONTACT OWNS A 2006 LEXUS LX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Feb 23, 2017
TL* THE CONTACT OWNS A 2006 LEXUS LX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Jan 29, 2017
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL COOLER PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 06/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS NO... Read more
Incident date: Jun 20, 2016
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: May 1, 2016
TAKATA RECALL - THIS RECALL WAS ISSUED IN MAY 2016 AND NOW, 9 MONTHS LATER, THERE IS STILL NO REMEDY AVAILABLE.
Incident date: Feb 1, 2017
TAKATA RECALL SINCE THE CAR IS NOT USEABLE FOR THE PURPOSE FOR WHICH IT WAS PURCHASED (A 5-PASSENGER CAR), I AM ASKING FOR COMPENSATION FROM LEXUS OR TAKATA, AS THERE IS NO INDICATION THAT THE REPAIR CAN BE MADE IN ANY TIME FRAME. IT COULD BE YEARS BEFORE THE REPAIR IS MADE, THEREBY MEANING THAT WE WOULD HAVE TO PURCHASE A NEW VEHICLE. LEXUS OR TAKATA SHOULD PROVIDE MONETARY COMPENSATION TO MAK... Read more
Incident date: Jan 1, 2014
I RECEIVED NOTIFICATION FROM LEXUS IN 2014 REGARDING REPLACEMENT OF RX350 DASHBOARD DUE TO A COSMETIC MANUFACTURER DEFECT IN WHICH THE DASHBOARD BECOMES CRACKED AND MELTED/STICKY. IT HAS BEEN OVER 2 YEARS AND THE DASHBOARD HAS STILL NOT BEEN REPLACED DESPITE MANY ATTEMPTS TO CONTACT LEXUS, I AM TOLD THE PARTS ARE NOT IN YET AND THAT I AM SUPPOSEDLY ON THE LIST AND THEY WILL NOTIFY ME AS SOON AS TH... Read more
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Feb 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: Feb 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jun 6, 2007
THE FRONT WINDOWS HAVE A SERIOUS WIND NOISE ISSUE IN ALL EARLIER LS MODEL( THAT'S WHAT THE DEALER TOLD ME) UPGRADES HAVE BEEN DONE TO IT BY THE DEALER & THE PROBLEM STILL EXISTS. 2 OTHER UPGRADES COULD BE DONE BUT THEY'LL REDUCE THE WIND NOISE BY 15% & CAN'T BE ELIMINATED! THE DESIGN HAS A PROBLEM. MANY PEOPLE HAVE COMPLAINED ABOUT IT ON MANY WEBSITES LIKE EDMONDS,... THE WIND NOISE IS VERY ANNOYI... Read more
Incident date: Jun 6, 2007
THE FRONT WINDOWS HAVE A SERIOUS WIND NOISE ISSUE IN ALL EARLIER LS MODEL( THAT'S WHAT THE DEALER TOLD ME) UPGRADES HAVE BEEN DONE TO IT BY THE DEALER & THE PROBLEM STILL EXISTS. 2 OTHER UPGRADES COULD BE DONE BUT THEY'LL REDUCE THE WIND NOISE BY 15% & CAN'T BE ELIMINATED! THE DESIGN HAS A PROBLEM. MANY PEOPLE HAVE COMPLAINED ABOUT IT ON MANY WEBSITES LIKE EDMONDS,... THE WIND NOISE IS VERY ANNOYI... Read more
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE VIN TOOL CONFIRMS PARTS NOT AV... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME OF THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: May 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: Feb 18, 2017
TAKATA INFLATORS - MY VEHICLE HAS AN OPEN RECALL WITH NO KNOWN FIX. SO I AM STUCK WITH A VEHICLE THAT NOW HOLDS NO VALUE AND THAT I CAN NOT SELL. IT'S WORTH LESS THAN OWE. HOW CAN YOU HAVE A RECALL WITH NO KNOWN FIX? THAT IS UNFAIR TO THE CONSUMER AND DOESN'T SAY GOOD THINGS ABOUT THE LEXUS NAME. I WON'T BUY ANOTHER LEXUS EVER AGAIN!
Incident date: Feb 20, 2017
"TAKATA RECALL" WE JUST BOUGHT A LEXUS350ES IN SEPTEMBER 2016, AND WERE NOT AWARE OF THE TAKATA RECALL UNTIL WE RECEIVED A RECALL LETTER ON 2/17/17. THE LETTER STATED THAT "LEXUS IS CURRENTLY PREPARING THE REMEDY FOR THIS PROBLEM AND WILL SEND ANOTHER NOTIFICATION TO ALL AFFECTED OWNERS WHEN THE REMEDY BECOMES AVAILABLE. AND, WHAT SHOULD WE DO? "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEN... Read more
Incident date: Jun 2, 2016
I'VE CONTACTED MY DEALERSHIP, FREEMAN LEXUS, NUMEROUS TIMES SINCE HEARING ABOUT THE TAKATA RECALL IN JUNE OF LAST YEAR. 9 MONTHS LATER I AM STILL AWAITING REPAIR. THE FIRST 5 TIMES I CALLED, I WAS TOLD TO CALL BACK AND CHECK IN TO SEE IF THE AIRBAG REPLACEMENT PARTS WHERE IN. THE LAST TIME I WAS PUT ON A LIST IN ORDER TO RECEIVE A LOANER CAR. 2 MONTHS LATER AND STILL NO REPAIR OR LOANER. I HAVE A ... Read more
Incident date: Nov 20, 2015
I HAVE CONTACTED MY LOCAL LEXUS DEALERSHIP AND CANNOT GET ANY HELP WITH THE TAKATA RECALL, DOOR PANEL RECALLS, AND ANY OTHER RECALL ISSUE. I HAVE BEEN TRYING FOR THE LAST YEAR AND HALF.
Incident date: Nov 20, 2015
I HAVE CONTACTED MY LOCAL LEXUS DEALERSHIP AND CANNOT GET ANY HELP WITH THE TAKATA RECALL, DOOR PANEL RECALLS, AND ANY OTHER RECALL ISSUE. I HAVE BEEN TRYING FOR THE LAST YEAR AND HALF.
Incident date: Nov 20, 2015
I HAVE CONTACTED MY LOCAL LEXUS DEALERSHIP AND CANNOT GET ANY HELP WITH THE TAKATA RECALL, DOOR PANEL RECALLS, AND ANY OTHER RECALL ISSUE. I HAVE BEEN TRYING FOR THE LAST YEAR AND HALF.
Incident date: Dec 1, 2014
I CONTACTED LEXUS OF SAVANNAH, GA. ABOUT MY DASH AND DOOR PANELS WERE DISSOLVING/DISINTEGRATING AND TOLD THAT BOTH ITEMS ARE ON A RECALL LIST AND THAT I WOULD BE PUT ON A RECALL LIST TO BE PUT ON THEIR LIST TO BE REPAIRED, THAT WAS IN DEC. 2014. I HAVE BEEN IN CONTACT WITH LEXUS OF SAVANNAH, GA. AND COOPERATE HEADQUARTERS NUMEROUS TIMES SINCE THEN AND HAVE BEEN TOLD THAT THEY DIDN'T KNOW WHEN IT ... Read more
Incident date: May 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL C... Read more