Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Apr 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: Feb 25, 2017
TAKATA RECALL. ON FEBRUARY 25, 2017 I RECEIVED IN THE MAIL AN INTERIM NOTICE (IMPORTANT SAFETY RECALL) FROM LEXUS REGARDING MY 2012 LEXUS ES 350, VIN [XXX]. FIRST, I CONTACTED MY DEALERSHIP TO FIND OUT WHAT WAS GOING ON AND WHEN IT WOULD BE FIXED. THE DEALERSHIP ADVISED ME THE PARTS WOULD BE AVAILABLE IN SEPTEMBER 2017,WHICH I ASSUME MEANS I WOULD THEN BE IN LINE FOR THE REPAIR SOME TIME AFTER SEP... Read more
Incident date: Apr 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CO... Read more
Incident date: May 23, 2016
TAKATA RECALL - LEXUS IS NOT STEPPING UP TO FIX THIS PROBLEM. I HAVE HAD THIS OPEN RECALL FOR ALMOST A YEAR. WHEN CALLING LEXUS TO SCHEDULE REPAIR I GET A RESPONSE OF "WE WILL HAVE PARTS IN 2 WEEKS, WE CAN;T TAKE APPOINTMENTS YET!". THIS HAS BEEN GOING ON FOR A YEAR!!!!. THERE INTERIM SOLUTION IS TO NOT HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT??? FINE IF THAT WAS FOR A DAY OR TWO - BUT A Y... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DIS... Read more
Incident date: Jul 19, 2016
I PURCHASED A VEHICLE OFF THE STREETS AND HAD NO CLUE ON HOW THE SYSTEM WORKS WHEN PURCHASING A SALVAGED VEHICLE THAT HAD BEEN IN A AUCTION AFTER A WRECKLESS ACCIDENT. HAD A MASTER CYLINDER MALFUNCTION THAT GOT FIXED BY NOT A LEXUS PROFESSIONAL MECHANIC DUE TO BUDGET REASONS. RECEIVED A CHECK FOR AROUND $20.00 FOR THE RECALL ON THE GAS PEDAL GETTING STUCK AROUND 3 YRS. AGO. NO LONGER HAVE POSSEIO... Read more
Incident date: Apr 1, 2017
AS OF 3/18/2016 I PURCHASED AN NEW RADIATOR FOR A TOTAL OF $945 AT MCGRATH LEXUS DEALERSHIP IN CHICAGO ON DIVISION ST BECAUSE THE OLD RADIATOR WAS LEAKING. AS OF 3/31/2017 THE NEW RADIATOR IS NOW LEAKING AND THE CAR WOULD NOT START BECAUSE THE CAR WAS OVER HEATING. AS OF 4/1/2017 THE TIMING BELT AND WATER PUMP FOR THE STEERING WILL NEEDS TO BE REPLACED. TODAY 4/1/2017 MCGRATH LEXUS DEALER STATED ... Read more
Incident date: Apr 1, 2017
AS OF 3/18/2016 I PURCHASED AN NEW RADIATOR FOR A TOTAL OF $945 AT MCGRATH LEXUS DEALERSHIP IN CHICAGO ON DIVISION ST BECAUSE THE OLD RADIATOR WAS LEAKING. AS OF 3/31/2017 THE NEW RADIATOR IS NOW LEAKING AND THE CAR WOULD NOT START BECAUSE THE CAR WAS OVER HEATING. AS OF 4/1/2017 THE TIMING BELT AND WATER PUMP FOR THE STEERING WILL NEEDS TO BE REPLACED. TODAY 4/1/2017 MCGRATH LEXUS DEALER STATED ... Read more
Incident date: Apr 1, 2017
AS OF 3/18/2016 I PURCHASED AN NEW RADIATOR FOR A TOTAL OF $945 AT MCGRATH LEXUS DEALERSHIP IN CHICAGO ON DIVISION ST BECAUSE THE OLD RADIATOR WAS LEAKING. AS OF 3/31/2017 THE NEW RADIATOR IS NOW LEAKING AND THE CAR WOULD NOT START BECAUSE THE CAR WAS OVER HEATING. AS OF 4/1/2017 THE TIMING BELT AND WATER PUMP FOR THE STEERING WILL NEEDS TO BE REPLACED. TODAY 4/1/2017 MCGRATH LEXUS DEALER STATED ... Read more
Incident date: Jan 5, 2015
I AM STILL WAITING FOR THE TAKATA AIRBAGS (ABOUT 1.5-2 YRS) TO BE REPLACED DUE TO THE RECALL BUT DEALER JUST SAYS NOTHING CAN BE DONE UNTIL AIRBAGS ARE RECEIVED. IN ADDITION, MY DASHBOARD HAS BEEN MELTING FOR THE LAST THREE YEARS AND NOW HAS BECOME A SAFETY ISSUE BECAUSE THE GLARE BLOCKS MY LINE OF VISION DURING THE DAY AND AT NIGHT DUE TO THE REFLECTION OF THE LIGHTS.I TOLD THE DEALER ABOUT THIS... Read more
Incident date: Jan 5, 2015
I AM STILL WAITING FOR THE TAKATA AIRBAGS (ABOUT 1.5-2 YRS) TO BE REPLACED DUE TO THE RECALL BUT DEALER JUST SAYS NOTHING CAN BE DONE UNTIL AIRBAGS ARE RECEIVED. IN ADDITION, MY DASHBOARD HAS BEEN MELTING FOR THE LAST THREE YEARS AND NOW HAS BECOME A SAFETY ISSUE BECAUSE THE GLARE BLOCKS MY LINE OF VISION DURING THE DAY AND AT NIGHT DUE TO THE REFLECTION OF THE LIGHTS.I TOLD THE DEALER ABOUT THIS... Read more
Incident date: Jul 1, 2014
RECALL OF SE UNITED STATES ON DASHBOARD FOR LEXUS RX350. LETTER PROMISED FIXING IT 2 1/2 YEARS AGO. TOOK 100 MILES TO DEALERSHIP THEY DETERMINED IT WAS CRACKING AND FALLING OFF DUE TO YOUR RECALL. WAITING ON DASH TO COME IN. 2 1/2 YEARS RIDICULOUS!!!!
Incident date: Mar 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUT... Read more
Incident date: Jan 9, 2017
TAKATA RECALL THE RECALL WAS ISSUED ON JANUARY 9, 2017 AND WE RECENTLY RECEIVED A LETTER FROM LEXUS WITH NO DATE ON IT ADVISING THAT THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. THERE IS ALSO A BOX IN THE LETTER WHERE IT STATES: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". IT ALSO STATES IN THE LETTER THA... Read more
Incident date: Jan 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A ... Read more
Incident date: Mar 1, 2017
ENGINE LIGHT ON WITH AWD SYSTEM MALFUNCTION WARNING DUE TO A GAS CAP .
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABL... Read more
Incident date: May 26, 2016
TAKATA RECALL. RECALL HAS BEEN OPEN SINCE MAY 2016 AND STILL NO REPAIR AVAILABLE. DEALER SAYS DON'T HAVE ANYONE RIDE IN THE PASSENGER SEAT. THIS IS NOT ACCEPTABLE. HONDA HAS PARTS AVAILABLE TO REPAIR THEIR VEHICLES WHY DOESN'T TOYOTA? HONDA PROVIDED RENTALS FOR CUSTOMERS UNTIL PARTS WERE AVAILABLE, MAYBE TOYOTA WOULD WORK A LITTLE HARDER AT TAKING CARE OF THEIR CUSTOMERS IF THERE WAS A FINANCIAL R... Read more
Incident date: Mar 29, 2017
I RECEIVED NOTICED OF THE NHTSA RECALL 16V-340 IN MAY OF 2016. TEN MONTHS LATER LEXUS STILL DOES NOT HAVE THE PARTS AT DEALERS TO GET THIS FIXED. THIS IS UNACCEPTABLE.
Incident date: Feb 3, 2017
THERE HAS BEEN A RECALL ON THE FRONT PASSENGER AIR BAG, PRODUCED BY TAKATA, AND THE MY LEXUS DEALER IN SCHAUMBURG, ILLLINOIS, HAS NOT CONTACTED METRO FIX THE PROBLEM. IT HAS BEEN TOO LONG. I HAD FILED A COMPLAINT OVER THE PHONE WITH YOU IN FEBRUARY ( #10957566). CAN YOU PLEASE LET ME KNOW WHAT IS GOING ON AND HOW MUCH TIME LONGER I AM SUPPOSED TO WAIT...THIS IS RIDICULOUS !
Incident date: May 1, 2016
TAKATA AIRBAG RECALL WAS NOTED BY LEXUS IN MAY 2016. I HAVE JUST BEEN TOLD BY LEXUS THAT THE REPAIR WILL NOT BE AVAILABLE UNTIL END OF APRIL OR MAY 2017. BASICALLY, ONE YEAR IS AN UNREASONABLE AMOUNT OF TIME FOR THE DEFECT TO BE REPAIRED SINCE FOR ALL THIS TIME NO ONE CAN SIT IN THE FRONT PASSENGER SEAT. LEXUS WOULD RENT A $30 PER DAY CAR FOR ME BUT I DON'T CONSIDER THAT A REASONABLE CAR FOR A ... Read more
Incident date: Mar 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTIO... Read more
Incident date: Mar 1, 2017
TAKATA RECALL DEALER WON'T REMEDY THE DEFECT WITHIN A REASONABLE TIME. WE HAVE BEEN ON THE WAITING LIST A MONTH AND DEALER REPRESENTATIVE (VICTORIA) CONTINUES TO SAY THEY CANNOT TELL US WHEN THEY WILL BE ABLE TO REPLACE THE DEFECTIVE AIRBAG (CAN'T EVEN ESTIMATE). KEYES LEXUS 5905 VAN NUYS BLVD VAN NUYS, CA 91401 PHONE: (888) 499-1833 SERVICE: (818) 334-4199 (WE SPOKE TO VICTORIA)
Incident date: Mar 29, 2017
TAKATA RECALL MY DEALER STATES THAT, AS OF TODAY 3/29/2017, THEY HAVE NOT RECEIVED THE REPLACEMENT PARTS FOR ES350 MODELS. I HAVE NOT HAD AN INCIDENT BUT I AM VERY CONCERNED ABOUT THE LONG DELAY IN CORRECTING THE PROBLEM, AND LIVE IN CALIFORNIA WHERE THE DEGREDATION OF THE INFLATORS IS MOST LIKELY DUE TO CLIMATE CONDITIONS.
Incident date: Dec 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
Incident date: May 6, 2016
TAKATA RECALL I HAVE GOT RECALL LETTER LAST YEAR ABOUT STICKY DASHBOARD I AM STILL WAITING ON THE COMPANY TO CALL ME OR SENT OUT ANOTHER RECALL LETTER WHEN THE PARTS COME IN. MY DASHBOARD IS GETTING REAL BAD. I AM WIPING DOWN WITH SOAP AND WATER. IT GETTING A REFLECTOR TO MY WINDOW WHEN THE SUN IS HITTING RIGHT AT IT. PLEASE RESPOND. THANKS, [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FR... Read more
Incident date: Nov 23, 2016
TAKATA RECALL I WENT TO LEXUS DEALER WHERE I BOUGHT CAR AND THEY DID NOT OFFER TO REPLACE AIRBAG. MY SON DRIVES THE CAR.
Incident date: Jun 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE IS... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CON... Read more
Incident date: Mar 25, 2017
WHILE DRIVING AT APPROXIMATELY 40 MPH, I EXPERIENCED AN ENGINE STALL. THIS CAUSED DIFFICULTY IN STEERING AND BRAKING RESULTING IN AN ACCIDENT.
Crash
Incident date: Mar 25, 2017
WHILE DRIVING AT APPROXIMATELY 40 MPH, I EXPERIENCED AN ENGINE STALL. THIS CAUSED DIFFICULTY IN STEERING AND BRAKING RESULTING IN AN ACCIDENT.
Crash
Incident date: Mar 25, 2017
WHILE DRIVING AT APPROXIMATELY 40 MPH, I EXPERIENCED AN ENGINE STALL. THIS CAUSED DIFFICULTY IN STEERING AND BRAKING RESULTING IN AN ACCIDENT.
Crash
Incident date: May 9, 2016
WE RECEIVED A NOTICE BY MAIL THAT THE AIRBAGS IN OUR VEHICLE WAS BEING RECALLED AND ADDITIONAL INFORMATION REGARDING REPAIR WOULD BE FORTHCOMING. THE NOTICE WAS RECEIVED MAY 2016, ALMOST A YEAR AGO AND NO FURTHER NOTICE HAS BEEN RECEIVED. THE ONLY RECOMMENDATION FROM LEXUS WAS TO NOT HAVE ANYBODY SIT IN THE FRONT PASSENGER SEAT WHICH MEANS NOT HAVING FULL USE OF MY OWN VEHICLE. THIS DELAY IN TAKIN... Read more
Incident date: Mar 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Mar 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS ... Read more
Incident date: Mar 28, 2017
STILL NO REMEDY FOR THE PASSENGER SIDE AIRBAG. THIS IS RIDICULOUS THAT IT WOULD TAKE ALMOST A YEAR AND STILL NOTHING YET! THEY SEEM TO HAVE ENOUGH AIRBAGS FOR THE NEW CARS THEY ARE MAKING. LETS FIX THE BAD AIRBAGS FIRST BEFORE ANYONE ELSE GETS KILLED! COME ON NHTSA LETS GET ON TOYOTA AND MAKE THEM GET THIS DONE.
Incident date: Jan 9, 2017
TAKATA RECALL. THE RECALL WAS INITIATED IN JANUARY. I GOT A LETTER IN FEBRUARY. AS OF TODAY (MARCH 28) THE TOYOTA WEBSITE ESTIMATES A FIX MAY BE AVAILABLE IN SEPTEMBER! BUT NO COMMITMENT. IN THE MEANTIME, I CAN'T HAVE A FRONT PASSENGER, PER TOYOTA, RENDERING THE CAR USELESS FOR MY FAMILY. NINE MONTHS (OR MORE) IS TOO LONG TO BE WITHOUT THE USE OF MY CAR!
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: May 27, 2016
TAKATA RECALL. I HAVE BEEN AFRAID TO USE THE PASSENGER FRONT SEAT SINCE THE RECALL WAS ANNOUNCED. THEREFORE, I CAN USE ONLY 3/4 OF THE CAR. THEY ARE TAKING WAY TOO LONG TO ADDRESS THIS. IF THEY CANNOT FIX IT, THEY SHOULD COMPENSATE ME FOR THE MISSING 1/4 OF THE CAR.
Incident date: Nov 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DIS... Read more
Incident date: Jan 19, 2016
THE VEHICLE'S OIL CONSUMPTION IS BECOMING GREATER AND GREATER. I AM NOW AT A POINT WHERE I NEED TO ADD 2 QUARTS OF OIL EVERY 3 WEEKS, WHICH IS ABOUT 1000 MILES DRIVEN. BECAUSE OF THE AGE OF MY VEHICLE, I WAS ADVISED TO START USING SYNTHETIC/BLEND, BUT THE OIL CONSUMPTION RATE HAS NOT CHANGED. IT WAS INSPECTED FOR LEAKS AND THERE WERE NONE. DOES THIS HAVE ANYTHING TO DO WITH PAST RECALLS? I KNO... Read more
Incident date: Mar 26, 2017
TAMARA RECALL I'M TRYING TO SCHEDULE AN APPOINTMENT TO GET THE AIRBAG INFLATOR. I GUESS THERE WAS A DEADLINE OF MARCH 25 2017. I DO NOT AGREE WITH THAT.
Incident date: Feb 17, 2016
CRACKING AND MELTING DASHBOARD CREATING NOXIOUS FUMES IN VEHICLE. IN LATE 2015, WE NOTICED THAT OUR LEXUS RX400H'S DASHBOARD BEGAN FORMING CRACKS. WHILE WE INITIALLY THOUGHT THIS WAS A COSMETIC ISSUE, SOON THE DASHBOARD BEGAN MELTING AND STINKING UP THE CAR. WHEN WE BROUGHT IT TO OUR LOCAL LEXUS DEALERSHIP FOR INVESTIGATION (LEXUS OF KENDALL), WE WERE TOLD THAT THERE WAS A WARRANTY ENHANCEMENT ... Read more
Incident date: May 23, 2016
TAKATA RECALL- ORIGINAL RECALL MAY, 2016. AT THIS POINT IN TIME, PARTS STILL NOT AVAILABLE. WHEN CAN I EXPECT MY CAR TO BE REPAIRED?
Incident date: Oct 15, 2015
THERE ARE 2 RECALLS THAT I HAVE BEEN TOLD BY SERVCO LEXUS OAHU HAVE TO BE DONE AT A DEALERSHIP. THE PROBLEM IS I LIVE ON THE BIG ISLAND OF HAWAII AND THERE IS NOT A DEALERSHIP ON THIS ISLAND SO I WAS TOLD I HAVE TO PAY FOR THE SHIPPING OF MY VEHICLE TO THE THE DEALERSHIP ON THE OTHER ISLANDS, EITHER MAUI, OR OAHU. I HAVE ARGUED WITH THEM SAYING IT IS THERE RESPONCIBILITY TO FIX THE CAR AND I SHOUL... Read more
Incident date: Oct 15, 2015
THERE ARE 2 RECALLS THAT I HAVE BEEN TOLD BY SERVCO LEXUS OAHU HAVE TO BE DONE AT A DEALERSHIP. THE PROBLEM IS I LIVE ON THE BIG ISLAND OF HAWAII AND THERE IS NOT A DEALERSHIP ON THIS ISLAND SO I WAS TOLD I HAVE TO PAY FOR THE SHIPPING OF MY VEHICLE TO THE THE DEALERSHIP ON THE OTHER ISLANDS, EITHER MAUI, OR OAHU. I HAVE ARGUED WITH THEM SAYING IT IS THERE RESPONCIBILITY TO FIX THE CAR AND I SHOUL... Read more
Incident date: Oct 15, 2015
THERE ARE 2 RECALLS THAT I HAVE BEEN TOLD BY SERVCO LEXUS OAHU HAVE TO BE DONE AT A DEALERSHIP. THE PROBLEM IS I LIVE ON THE BIG ISLAND OF HAWAII AND THERE IS NOT A DEALERSHIP ON THIS ISLAND SO I WAS TOLD I HAVE TO PAY FOR THE SHIPPING OF MY VEHICLE TO THE THE DEALERSHIP ON THE OTHER ISLANDS, EITHER MAUI, OR OAHU. I HAVE ARGUED WITH THEM SAYING IT IS THERE RESPONCIBILITY TO FIX THE CAR AND I SHOUL... Read more