Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Oct 16, 2016
NOT PASSING SMOG TEST. TEST RESULT SAYS CATALYST NOT READY
Incident date: Mar 17, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Feb 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DI... Read more
Incident date: Feb 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DIS... Read more
Incident date: Mar 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS), BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 10, 2016
TAKATA RECALL.... I HAVE BEEN CONTACTING LEXUS OF ORLANDO IN ORLANDO FLORIDA SINCE AUGUST LAST YEAR FOR THEM TO COMPLETE RECALL BUT CONTINUED TELLING ME THAT THEY DO NOT HAVE THE PARTS TO COMPLETE THE RECALL ESTIMATED TIME FOR PARTS TO ARRIVE WAS AROUND DECEMBER OF 2016... IT IS NOW MARCH OF 2017 AND THEY ARE STILL UNABLE TO SUPPLY A SAFE AIRBAG FOR MY VEHICLE
Incident date: Feb 28, 2017
AFTER TAKING THE CAR IN FOR SERVICE AND INSPECTION THE AIRBAG LIGHT CAME ON AND STAYS ON. I TOOK TO PARK PLACE LEXUS GRAPEVINE FOR THE TAKATA RECALL REPLACEMENT. I TOLD THE SERVICE PERSON ABOUT THE LIGHT AND THEY TOLD ME $100 DOLLARS TO DIAGNOSE. THEY CALLED ME AND TOLD ME IT IS THE WIRE HARNESS WHICH CAUSES THE AIRBAG NOT TO FUNCTION AND THEY TELL ME IT WILL COST $3300 DOLLARS FOR A WIRE HARNESS.... Read more
Incident date: Feb 16, 2017
BRAKES AND ROTOR WEAR OUT AT 28000 DRIVING MOSTLY FREEWAY
Incident date: Mar 1, 2017
TAKATA RECALL----IT IS RIDICULOUS TO SEND OUT NOTICES THAT ADVISE YOU TO NOT HAVE A PASSENGER-----PROVIDE COMPENSATION FOR A RENTAL CAR UNTIL IT IS FIXED
Incident date: Dec 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND FAILED ON SEVERAL OCCASIONS. THE MANUFACTURER... Read more
Incident date: Mar 16, 2015
TL* THE CONTACT OWNS A 2006 LEXUS RX330. THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE FAILURE APPROXIMATELY TWO OR THREE YEARS AGO. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE CONTACT WOULD BE NOTIFIED AS SOON AS THE PART BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. TH... Read more
Incident date: Jul 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE... Read more
Incident date: Mar 15, 2017
THERE IS STILL NO REMEDY AVAILABLE FOR MY CAR. I LIVE IN ZONE 1! MY CAR IS NINE YEARS OLD AND STILL LEXUS HAS NOT MADE AN AIRBAG REPLACEMENT FOR ANY OF THE ES MODELS! WHY? OTHER CAR MANUFACTURERS HAVE FIXED THEIR CARS. NOT ACCEPTABLE. NHSTA NEEDS TO GET ON LEXUS/TOYOTA TO GET THIS DONE. THIS IS BEYOND RIDICULOUS. THIS IS MY TEENAGERS CAR. HOW MANY MORE DEATHS DO WE NEED IN ORDER TO GET TH... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Mar 15, 2017
TAKATA RECALL: I LIKE TO KNOW WHEN MY VEHICLE IS GOING TO BE CALLED TO REPLACE THE AIR BAG THAT HAS BEEN WORRYING OUR FAMILY SINCE ITS ALMOST TEN YEARS WE BOUGHT THE CAR, THE BAG SHOULD HAVE BEEN REPLACED 2 YEARS BACK THANKS [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS MADE AWARE THAT LEXUS WOULD NOT HAVE PARTS FOR THE RECALL ... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Mar 15, 2017
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Mar 14, 2017
TAKATA RECALL. WE RECEIVED A RECALL FOR THIS AIRBAG ON MAY 2016. FAST FORWARD TO MARCH 2017 AND A REMEDY FOR THIS RECALL IS FINALLY AVAILABLE!! WHEN I CALLED MY AUTHORIZED LEXUS DEALER IN CONCORD, CA I WAS TOLD THAT I'LL BE PUT ON A WAITING LIST UNTIL THE PARTS ARE AVAILABLE. I WAS TOLD IT COULD TAKE 2-3 WEEKS. WHAT'S THE POINT OF ADVISING THEIR CUSTOMERS THAT A REMEDY IS AVAILABLE IF THE DEALERS... Read more
Incident date: May 1, 2016
TAKATA RECALL, I DON'T UNDERSTAND WHY IT HAS TAKEN SO LONG TO ADDRESS THIS ISSUE. I WAS NOTIFIED ALMOST ONE YEAR AGO, I HAD TO TAKE A LONG TRIP WITH MY FAMILY THIS PAST NOVEMBER 2016, AND LEXUS DID PROVIDE A RENTAL, HOWEVER, THE RECALL HAS MADE MY FAMILY HAVE TO PLAN NOT TO USE THE FRONT SIT AND LIMITS THE VEHICLE'S USEFUL PURPOSE. WHAT DISTURBS ME MORE, THERE HAS NOT BEEN ANY FURTHER INFORMATION... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AV... Read more
Incident date: Jan 4, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DIS... Read more
Incident date: Apr 1, 2016
TAKATA RECALL THE LOCAL LEXUS DEALER AND CAR MAKER, LEXUS AUTOMOBILES, ARE TAKING AN UNACCEPTABLY LONG TIME TO REMEDY THIS LIFE-THREATENING DEFECT. THIS WEEK I HAVE RECEIVED A LETTER FROM THE CAR MAKER WITH A WARNING TO NOT LET ANYONE SIT IN THE FRONT PASSENGER SEAT WHEN THE CAR IS BEING OPERATED. THIS IS THE SECOND MAILING I HAVE RECEIVED, AND THE PROBLEM IS DESCRIBED AS MORE CRITICAL WITH EACH M... Read more
Incident date: Mar 14, 2017
THIS MORNING, 3/14/2017, WHILE DRIVING TO WORK ON A MULTI-LANE CITY STREET, WITHOUT ANY WARNING AT ALL, I SUDDENLY LOST THE POWER STEERING. LITERALLY FROM ONE SECOND TO THE NEXT IT WAS GONE. THANKFULLY I WAS SLOWING DOWN, MOVING INTO A TURN LANE SO I WAS ONLY MOVING ABOUT 10 MPH. IT WAS EXTREMELY DIFFICULT TO MAKE IT TO THE NEAREST PARKING LOT.
Incident date: Feb 16, 2017
TL* THE CONTACT OWNS A 2011 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT THUMB THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V340000 (A... Read more
Crash
1 injured
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONTAL AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN T... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Mar 8, 2017
TAKATA RECALL I HAVE BEEN WAITING FOR THE FIX FOR ALMOST A YEAR CALLED THE DEALERSHIP AND THEY SAID HOPEFULLY IN SEPTEMBER OF 2017. SEEMS A BIT CRAZY TO ME
Incident date: Mar 13, 2017
STICKY RESIDUE DUE TO THE MELTING MATERIAL ON THE DASHBOARD CAUSES FUMES. FUMES ARE TOXIC AND IS GETTING IN THE AC AND VENTILATION. MELTING DASHBOARD. STICKY RESIDUE. CLOTHES WILL STICK TO IT. MELTS WHEN IT GETS HOT IN THE CAR. CURRENTLY LIVING IN CALIFORNIA WHERE IT IS SUMMER WEATHER 9 OUT OF THE 12 MONTHS. PLEASE HELP.
Incident date: Mar 13, 2017
STICKY RESIDUE DUE TO THE MELTING MATERIAL ON THE DASHBOARD CAUSES FUMES. FUMES ARE TOXIC AND IS GETTING IN THE AC AND VENTILATION. MELTING DASHBOARD. STICKY RESIDUE. CLOTHES WILL STICK TO IT. MELTS WHEN IT GETS HOT IN THE CAR. CURRENTLY LIVING IN CALIFORNIA WHERE IT IS SUMMER WEATHER 9 OUT OF THE 12 MONTHS. PLEASE HELP.
Incident date: Feb 24, 2017
WHEN USING ALL OF LANE KEEP ASSIST, LANE CENTER, AND CRUISE CONTROL, THE VEHICLE STEERS SHARPLY TO THE RIGHT AND WILL PULL OUT OF THE EXISTING LANE INTO THE LANE TO THE RIGHT. MOST NOTICEABLE AT SPEEDS ABOVE 40MPH. PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS NEW, BUT SEEMS MORE PRONOUNCED BECAUSE I DO MORE HIGHWAY DRIVING NOW WITH CRUISE CONTROL. DEALER AND FACTORY REPS CONSIDER THIS BEHAVIOR NO... Read more
Incident date: Feb 8, 2017
HEAD LIGHT GOT MOISTURE IN SIDE BURNED OUT HAD TO REPLACE ENTIRE HEAD LIGHT $2200.00 THIS HAD AN EXTENDED WARRENTY BUT I MISSED IT NEVER GOT NOTICE NOT MOVING
Incident date: Oct 3, 2016
THE DOOR ACTUATOR WHICH CONTROLS THE ABILITY TO LOCK AND UNLOCK THE DOORS FAIL FREQUENTLY. THIS FAILURE MAY CAUSE THE INABILITY TO EXIT THE CAR OR HAVE SOMEONE OPEN THE CAR DOOR IN THE EVENT OF AN ACCIDENT OR OTHER PROBLEM. I HAVE HAD TO REPLACE 3 OF THE DOOR ACTUATORS IN 60,000 MILES OR LESS. THIS WAS ALSO A PROBLEM IN MY LAST LEXUS WHICH WAS A 2007 ES350.
Incident date: Mar 7, 2017
TAKATA RECALL: I RECEIVED A RECALL LETTER FROM LEXUS ON MARCH 7 FOR THE AIRBAG RECALL. NO FIX WAS PROVIDED AND WHEN I CALLED THEY DID NOT KNOW IF IT WOULD BE 1 MONTH OR 6 MONTHS UNTIL A FIX WAS AVAILABLE. THEIR SOLUTION WAS " DO NOT DRIVE THE CAR WITH A PASSENGER IN THE FRONT SEAT". THIS IS A STUPID AND UNACCEPTABLE RESPONSE. THIS TAKATA AIRBAG RECALL HAS BEEN OUT FOR SEVERAL YEARS AND SOMEON... Read more
Incident date: Sep 6, 2016
THE RUBBER COVER OF THE LIFTGATE SENSOR MELTED. I AM CONCERNED ABOUT IT CATCHING FIRE AND THE DOOR DOES NOT OPEN WHEN THIS IS TOUCHED AS IT IS SUPPOSED TO. I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OWNERS WITH THE SAME ISSUE. THE BLACK RUBBER MELTS AND STICKS TO FINGERS AND IS HARD TO REMOVE. I HAVE GRANDCHILDREN WHO TRY AND OPEN THE DOOR AT TIMES. IT ALSO CAUSES THE SENSOR TO MALFUNCTION SI... Read more
Incident date: Sep 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN... Read more
Incident date: Feb 10, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIR... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Feb 22, 2017
WHEN PULLING INTO PARKING SPACE AT A LOW SPEED (2 MPH) CAR SUDDENLY ACCELERATED EVEN THOUGH ACCELERATOR PEDAL WAS NOT BEING DEPRESSED. OPERATOR'S FOOT WAS ON BRAKE PEDAL THE ENTIRE TIME BUT CAR WOULD NOT STOP UNTIL IT HIT A PARKED VEHICLE. AT THE TIME THE CAR WAS BEING TURNED TO THE RIGHT COMING INTO THE PARKING SPACE. THERE WAS A HIGH CURB (~10 INCHES HIGH) AT THE FRONT OF THE PARKING SPACE AN... Read more
Crash
Incident date: May 31, 2016
RECALL FIX HAS TAKEN OVER 1 YEAR AND STILL DOES NOT HAVE A ESTIMATED COMPLETION DATE
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBU... Read more
Incident date: Mar 1, 2017
INSIDE REAR VIEW MIRROR IS DISCOLORED AND IS DIFFICULT TO SEE FROM. THE MIRROR HAS NOT BEEN DAMAGED OR SUBJECTED TO EXTREME CONDITIONS. THE VEHICLE HAS BEEN GARAGED 80% OF THE TIME. THIS IS NOT NORMAL WEAR AND TEAR, AS I HAVE HAD VEHICLES OLDER THAN THIS ONE AND HAVE NOT EXPERIENCED DETERIORATION OF THE MIRROR. THE PROBLEM STARTED IN 2010 AND IS GETTING WORSE. I CAN BARELY SEE OUT OF THE MIRROR. ... Read more
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2012 LEXUS IS250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more